UK job descriptions by sector

Operations job descriptions

460 in this sector. Showing the first 200.

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Level 3 Airport Operations Officer The Airport Operations Officer is responsible for keeping the airport's daily rhythm going, making sure flights stick to their schedules and dealing with any hiccups along the way. You'll be the person on the ground, making sure gates are ready, planes are turned around efficiently, and everyone's playing by the rules. You'll work at the intersection of airline schedules, ground handling teams, and air traffic control, translating plans into actual movements on the tarmac. When you do this job well, flights depart on time, passengers are happy, and the airport runs like a well-oiled machine. When things go wrong, well, that's when delays snowball, passengers get grumpy, and the whole system starts to creak. The work can involve the sheer unpredictability of it all—you can plan all you like, but a sudden fog bank or a broken baggage belt can throw everything into chaos. One part of the role is the satisfaction of bringing order to that chaos, seeing a full schedule run smoothly because of your quick thinking and coordination. View
Level 5 Area Environmental Manager The Area Environmental Manager is responsible for overseeing all environmental compliance and performance across a cluster of operational sites. You'll be the main point of contact for regulatory bodies in your area, making sure the facilities meet all legal requirements and internal standards. This means you'll spend your days balancing the demands of keeping production running smoothly with the absolute necessity of protecting the licence to operate. When you do this well, the sites run without incident, avoiding hefty fines and reputational damage. If things go wrong, the team is looking at potential shutdowns, massive clean-up costs, and a very unhappy board. This can involve navigating complex regulations while working with busy operational teams who sometimes see environmental rules as a hindrance. The reward is knowing you're directly contributing to the company's long-term sustainability and protecting both the organisation and the planet. View
Level 3 Assistant Store Manager The Assistant Store Manager is responsible for making sure a specific department (or a significant chunk of the store's operations) hits its targets and keeps customers happy. You'll be the one making sure stock is where it needs to be, staff are on point, and all those daily processes actually get followed. This role directly impacts how profitable your section of the store is and how stressed everyone gets during peak times. You'll work at the intersection of the frontline staff and the wider store strategy, translating big-picture goals into actionable tasks for your team. When this role is done well, your department runs like clockwork, customers get what they need quickly, and your team feels supported. When it's not, you'll see stock issues, unhappy customers, and a general sense of chaos. The work can involve balancing the daily grind with an eye on the bigger picture, all while keeping your team motivated. One part of the role is seeing your department thrive and knowing you've built a solid, efficient operation. View
Level 2 Associate Business Operations Analyst You support Operations by checking data, preparing regular reports and helping document how work is carried out. You turn operational figures into information that managers can use. Their decisions may concern warehouse staffing or inventory levels. They need the information to be accurate and available when required. Old or incorrect data can cause delays, costly mistakes and problems for customers. You need to work through inconsistent records and clarify requests that may not initially be clear. The role provides practical experience of how operational activity is recorded and how those records support decisions across the business. View
Level 2 Associate Food Production Coordinator You support daily food production alongside the production team. Your tasks include preparing ingredients, documenting batch records and helping keep the line operating. You learn how raw ingredients become products while following food safety and quality standards. This includes strict hygiene requirements throughout the work. The role supports timely delivery, low waste and consistent product quality. Errors can cause delays, quality failures or food safety problems that damage the brand. Some tasks are repetitive, but the same care and procedures still apply. The role provides practical experience of food manufacturing through the preparation, records and production tasks carried out each day. View
Level 2 Associate International Compliance Coordinator You support international shipment compliance by checking documents and screening the parties involved. In the Operations team, you help turn trade regulations into steps that logistics and shipping colleagues can follow. You need to recognise where a shipment may not be permitted and check the details before it proceeds. The rules change, so keeping your knowledge current is part of the work. An error can hold goods at a border, delay a customer’s order or lead to customs penalties and fines. The role gives you practical experience of global trade through the checks that support lawful, timely shipping. View
Level 2 Associate International Manufacturing Data Analyst You support the Operations team by gathering, cleaning and organising data from manufacturing sites around the world. You work between factory teams and the analytics team. You turn raw machine data and production logs into structured datasets for senior analysts. They use that information to identify production bottlenecks, reduce scrap and understand manufacturing costs. Your work supports decisions about production efficiency and waste. The data can be large in volume and difficult to clean. Inaccurate information can lead to decisions that waste materials or cause lost production. You need to check the data carefully before others use it. This role gives you practical experience of how manufacturing data supports a global operation. View
Level 2 Associate International Manufacturing Engineer You support manufacturing work across international production sites while learning alongside a Senior Engineer. Your tasks include collecting machine-performance data and helping prepare standard operating procedures (SOPs). You work on the everyday problems involved in making products efficiently and reliably. The quality of the data and procedures supports production availability, product quality and delivery targets. Errors can contribute to costly downtime and customer dissatisfaction. You need to understand how the wider production process fits together while checking the smaller details within it. The role provides practical experience of global manufacturing through work on production lines and the procedures used to run them. View
Level 2 Associate International Process Data Analyst You help prepare operational data for analysis across different countries. You extract raw figures from systems, clean them and check that they are valid. You work with the wider Operations team to understand how everyday activities appear in the data. Senior analysts use the information to identify problems and recommend process improvements. Their work can support more efficient deliveries and lower operating costs. The data may come from older systems and different regions, with inconsistencies to resolve. You need to learn how the operation works as well as how its systems record it. Incorrect data can lead to decisions that waste time and money. The role develops practical experience in data analysis and process improvement within a global business. View
Level 2 Associate International Procurement Administrator You support international purchasing by processing purchase requisitions and creating purchase orders (POs). You work within Operations alongside more experienced Procurement Administrators. You turn internal teams' requirements into clear instructions for suppliers and track purchases through to delivery. Accurate information helps warehouses receive the right goods and supports production schedules, customer deliveries and timely supplier payments. You need to manage a large volume of detail, including information that affects customs clearance. Errors can cause late deliveries, supplier disputes and demurrage fees, which are charges for delays at a port. The role requires care when purchasing activity becomes busy or disrupted. It gives you practical experience of international trade and the administrative work behind the movement of goods. View
Level 2 Associate Operational Analytics Specialist You prepare the operational data used by senior analysts, team leaders and managers. You extract, clean and organise raw information from the organisation's systems. You work within Operations alongside experienced analysts. Your work gives them usable figures for recommendations about processes, waste and customer service. It involves checking the information and making it available when colleagues need it. Operational data can be inconsistent and difficult to organise. You need patience and care when preparing it. Incorrect or late data can lead to decisions that waste time and money. The role gives you experience of how analysis supports operational improvements while you learn from more senior colleagues. View
Level 2 Associate Operations Analyst You support senior Operations analysts with reliable data and reports. You extract information from systems, clean it and check the figures used in dashboards. Operational managers use those figures to decide how work should run. Accurate information supports process improvements, delivery planning and customer service. You need to learn the different systems and understand why their records do not always agree. Checking those differences is part of preparing useful data. Errors can lead to costly decisions, such as ordering too much stock or sending trucks to the wrong place. This role gives you practical experience of operational reporting. You prepare dependable information for the operational managers and senior analysts using those reports. View
Level 2 Associate Process Engineer You support Senior Process Engineers on improvement projects by gathering data and mapping existing workflows. You learn the processes used on a factory floor or in a warehouse. You work with the teams carrying out those activities. Their descriptions and your observations help produce clear, accurate process documents and reliable data for improvement decisions. You need to understand how work actually happens, including where it differs from the written procedure. Inaccurate maps or data can lead to decisions that create more bottlenecks and frustrate teams. Your work supports efforts to reduce waste, improve efficiency and deliver products sooner through practical changes to the operation. View
Level 2 Associate Production Control Coordinator You support daily manufacturing planning and scheduling. You check that system data is accurate and help release work orders on time. You work close to the factory floor, connecting the wider production plan with what is being built. This supports the use of production lines and the work needed to meet customer deadlines. The planning information needs to reflect what the factory can act on each day. Plans can change quickly and with little warning. You need to learn how to respond while keeping the underlying information accurate. Errors can lead to missed shipments, idle machines and costly delays. The role gives you experience of manufacturing control within a global operation. View
Level 2 Associate Production Coordinator You help put the daily production schedule into practice on the shop floor. Senior colleagues prepare the schedule. You release work orders, print job packets and enter information from completed jobs into the relevant systems. You work between the planning team and factory operations. You turn a digital schedule into the instructions and materials needed for production. Accurate information supports the flow of work, material availability and delivery dates. Small errors can cause delays, wasted materials and extra work for the factory team. You need to manage unexpected changes and missing information as jobs progress. The role gives you practical experience of how a manufacturing business turns its plans into finished products. View
Level 2 Associate Production Scheduler You support production schedulers with the information needed to prepare workable factory plans. You enter data, run standard reports and carry out scheduling administration. The team uses information about raw material availability and customer orders to plan production lines. You help keep those inputs accurate and available when they are needed. You often need to gather details from busy colleagues. Missing or incorrect data can leave machines idle or lead to the wrong product being made. It can also affect material availability and customer delivery dates. Careful checking is part of the role, even when requests arrive quickly. You gain practical experience of how manufacturing schedules connect materials, production work and customer demand. View
Level 2 Associate Property Services Assistant You support a Property Services team with administration and daily operational tasks. You log maintenance requests, update tenant records and check contractor paperwork before site visits. You turn incoming requests into information that coordinators and contractors can act on. Keeping the right details together helps them plan repairs and respond to tenants. Missing or inaccurate information can delay repairs, disrupt contractors' work and create compliance problems. It can also leave tenants waiting without the support they need. You need to stay organised and accurate when the team is busy. This role gives you practical experience of property management through the records, requests and contractor arrangements behind everyday property services. View
Level 2 Associate Quality Auditor You help check products, processes and paperwork against established quality procedures. Working with production teams and experienced auditors, you learn how to compare the written requirements with what happens on the shop floor. Careful checks can identify mistakes early and reduce the need to repeat work. Missed issues can affect customer safety or satisfaction and contribute to recalls or regulatory fines. You need to notice small details while understanding how each part of the operation connects to the rest. The role develops your practical knowledge of auditing and how records and observations support safe, reliable products. View
Level 2 Associate Quality Control Technician You carry out routine quality checks on products and processes, from incoming raw materials to finished goods. Working with production and warehouse teams, you apply quality procedures and check batches against the required standards before products leave the factory. The checks help identify problems that could affect product integrity or customer safety. Missed faults can lead to wasted material, production delays or a recall. You need to keep looking carefully even when a task is repetitive, including for small errors that are easy to overlook. Working through these checks builds your understanding of quality control and how production problems develop. View
Level 2 Associate Quality Specialist (International) You support quality processes across international manufacturing and supply-chain operations. You help turn quality requirements into practical checks, including reviewing production records and helping log non-conformances. The work aims to identify problems before products reach customers. You learn from experienced engineers while developing your understanding of why particular details affect quality. Missed issues can lead to product recalls, customer complaints, financial costs and reputational damage. You need to recognise small differences that matter and record the required information carefully. The role provides practical experience of the checks behind safe, reliable product delivery across a wider operation. View
Level 2 Associate Quality Systems Administrator You support the routine administration of an electronic Quality Management System (eQMS). Tasks include setting up user accounts, sending documents for approval and maintaining training records. You work with the wider Quality team and Operations departments to keep information available to the people who need it. The records help demonstrate compliance during an audit. Errors or delays in this administration can hold up product releases and create problems during an audit. You need to learn the system and understand why its details matter in a regulated environment. The role builds practical quality-assurance knowledge through the administration that keeps documents and training information current. View
Level 2 Associate Quality Systems Specialist You support the daily running of a quality management system (QMS). You process change orders, log training records and keep system documents and data organised. Those records help show whether work follows the stated quality procedures. Colleagues need to find accurate information when preparing for an audit or checking an activity. The tasks can be repetitive, but small details still matter. Errors can create compliance problems and cost the business time and money. They can also affect its reputation with regulators. You need to apply the same care to routine records as to larger changes. The role gives you experience of the information behind quality assurance within a global operations business. View
Level 2 Associate Quality Technician You support Quality Management Specialists and the wider Operations team in manufacturing. You gather data, run basic tests and help identify problems on the production line. You record the results of quality checks clearly. Those records support decisions about product reliability and improvements to production work. Identifying issues early can reduce rework and the risk of a product failing after delivery. Data may be inconsistent, and some processes may not yet be clear. You need to work through those uncertainties while keeping the documentation useful. Missed issues can waste effort and leave customers with unreliable products. The role gives you practical experience of how an operations team carries out everyday quality work. View
Level 3 Automation Engineer The Automation Engineer is here to build and maintain the automated workflows that keep the Operations running like clockwork. You'll be taking those repetitive, manual tasks that everyone hates and turning them into slick, reliable bots or integrations. You'll work closely with various Operations teams, figuring out what slows them down and then building solutions that actually fix it. When you do this well, the teams can focus on more important, complex work, and the customers get a better, faster service. If you don't, the team is stuck in the mud, wasting time and money on things a machine could do in seconds. This can involve dealing with systems that weren't built for automation or processes that aren't as clear-cut as they seem. The reward is seeing your work free up colleagues and directly improve the bottom line. View
Level 2 Building Services Coordinator You provide practical support to a building’s facilities team. You are a first point of contact for basic service requests, help with routine maintenance and work alongside Building Services Engineers. You turn a building user’s immediate need into a task the team can follow up. That may mean reporting a leaking tap or arranging for a failed light bulb to be replaced. Handling smaller issues promptly helps engineers concentrate on more complex work and reduces the chance of a minor problem becoming expensive. You need to balance incoming requests with learning about the building’s systems. The role builds a practical understanding of commercial buildings through the everyday work of looking after the people and services within them. View
Level 3 Building Services Engineer The Building Services Engineer is responsible for the day-to-day operation, maintenance, and troubleshooting of the site's critical MEP systems. In practice, this means you're the one making sure the heating works in winter, the cooling keeps things bearable in summer, and the lights stay on. You'll be independently tackling routine maintenance tasks and responding to those 'urgent' calls when something inevitably goes wrong. You'll work closely with your Senior Engineer and other colleagues in Operations, making sure the physical spaces support everyone's work without a hitch. When you do this job well, the buildings are comfortable, safe, and reliable, meaning the teams can focus on their jobs without worrying about the environment. If it's not done well, well, then the team has got cold offices, unhappy staff, and potentially costly equipment failures. The work can involve that no two days are truly the same; you'll need to adapt quickly when a planned job gets knocked off course by an unexpected fault. One part of the role is the satisfaction of keeping a complex machine (the building itself) humming along, knowing you're directly contributing to everyone's productivity and safety. View
Level 5 Building Services Lead / Junior FM The Building Services Lead / Junior FM is responsible for making sure the building's essential services run without a hitch, keeping the people safe and productive. You'll be the go-to person for everything from planned maintenance to emergency responses, making sure the contractors are doing what they should and that the team is always up to scratch on compliance. This role isn't just about getting things done; it's about owning key systems and making sure they support the business properly. When you do this well, the building feels effortless, and people can just get on with their jobs. If it's not done well, well, you'll hear about it, quickly. This can involve balancing urgent requests with long-term planning, all while keeping a small team on track. One part of the role is you'll see the direct impact of your work every single day, knowing you're keeping the whole operation ticking. View
Level 3 Business Continuity Manager The Business Continuity Manager is responsible for making sure the core operations can weather any storm. Day-to-day, this means you'll be digging into how the organisation actually works, spotting potential weak points, and then crafting solid plans to keep everything ticking over if something unexpected happens. You'll be working at the intersection of the operational teams and the broader risk management function, translating potential disruptions into clear, actionable recovery strategies that the teams can actually use. When you do this well, the team avoid costly downtime, keep the customers happy, and protect the reputation. When it's not done right, well, that's when you see headlines about major service outages or supply chain chaos. This can involve getting busy department heads to see the value in planning for things they hope will never happen. One part of the role is knowing you're building a more robust, resilient business, and that's a pretty good feeling. View
Level 3 Business Intelligence Analyst, Operations The Business Intelligence Analyst, Operations, is responsible for building and maintaining the reporting that keeps the operations running smoothly. You'll take raw data from the systems—things like scanner logs, inventory movements, and production outputs—and turn it into dashboards and reports that actually mean something to the people on the ground. When you do this well, the managers can spot issues quickly, allocate resources better, and ultimately deliver a better service to the customers. Get it wrong, and the team is working without reliable information, leading to delays, wasted stock, or unhappy clients. This can involve getting clean data in the first place, but the reward is seeing your work directly improve how the team operate. View
Level 3 Business Operations Analyst The Business Operations Analyst is responsible for keeping the core operational processes running smoothly, which directly impacts the efficiency and customer satisfaction. You'll often sit between different teams, like the warehouse staff and the sales team, translating their needs into practical process improvements. When you do this well, the operations hum along, costs stay down, and customers get what they need, quickly. If things go wrong, the team is looking at delays, unhappy customers, and wasted money. The work can involve untangling complex, sometimes messy, existing processes. One part of the role is seeing your changes make a real, tangible difference to how the team operate every single day. View
Level 3 Business Process Coordinator The Business Process Coordinator is here to independently map, analyse, and improve the core operational processes. You'll be the one who takes a messy, undocumented workflow and turns it into something clear, efficient, and repeatable. This role sits within Operations, making sure the internal machinery hums along without a hitch. You'll work at the intersection of the day-to-day tasks and the bigger strategic goals, translating how the team *should* work into practical steps that the teams can actually follow. When you do this job well, the teams spend less time on frustrating manual work, the customers get their orders faster, and the team save a bit of cash too. If things aren't done properly, though, the team end up with delays, errors, and a lot of head-scratching from everyone involved. This can involve getting everyone to agree on the 'best' way to do something when they're used to their own methods. But the reward? it's seeing a process you've designed go live and make a real difference to people's daily lives and the business's bottom line. View
Level 3 Business Systems Analyst The Business Systems Analyst is here to be the expert on a couple of the key operations systems modules, like inventory management in the ERP or picking logic in the WMS. Day-to-day, you'll be troubleshooting problems, making small configuration changes, and generally making sure these systems support the operational teams rather than hinder them. You'll sit right at the intersection of the Operations teams and the IT department, taking real-world problems from the warehouse or transport desk and figuring out how the system can help. When you do this well, the operations run smoother, mistakes drop, and the teams can get on with their jobs without system headaches. If it's not done well, the team will see delays, unhappy customers, and a lot of manual workarounds. This can involve getting to the root cause of a system issue, which can be a mix of user error, process flaw, or actual system bug. One part of the role is seeing your changes make a tangible difference to how the team operate, making things a bit easier for everyone. View
Level 3 Business Systems Manager The Business Systems Manager is responsible for making sure the operations systems, things like the warehouse management system (WMS) or parts of the ERP, actually work for the people using them. Day-to-day, you'll be the first line of defence when something goes wrong, but also the person who figures out how to make those systems a bit smarter, a bit faster, and a bit less frustrating for everyone. You'll sit right at the intersection of the operational teams and the technical folks, translating real-world problems into system improvements and vice versa. When you do this job well, the warehouses run smoother, the deliveries are more accurate, and the teams spend less time wrestling with clunky software. If it's not done well things grind to a halt: trucks wait, orders get delayed, and the customers get annoyed. This can involve balancing urgent fixes with finding time for those small, impactful improvements. One part of the role is you'll see the direct impact of your work on the entire operation, from the moment an order comes in to when it ships out. View
Level 3 Business Transformation Specialist The Business Transformation Specialist is here to genuinely improve how the Operations teams get things done. Day-to-day, you'll be digging into specific operational processes, identifying what's broken or inefficient, and then helping design the 'to-be' state. You're not just mapping; you're actively contributing to solutions that make a real difference, often working alongside the teams who'll use these new processes. This role sits within the operational efficiency efforts, bridging the gap between strategic intent and practical execution on the factory floor or in the warehouse. You'll be taking complex, messy operational problems and breaking them down into manageable pieces, then building clearer, more effective pathways. When you do this well, the operations run smoother, faster, and cost less. Think fewer errors, quicker deliveries, and happier staff who aren't fighting clunky systems. If you don't do it well, the team will keep throwing money at symptoms, the teams will get frustrated, and the team will fall behind the competition. This can involve getting everyone on the same page about what 'better' actually looks like, and then convincing them to change their ways. it's not always easy. One part of the role is seeing your work directly improve someone's daily job and genuinely moving the needle on the operational performance. It's pretty satisfying when a process you helped design actually goes live and works. View
Level 3 Category Specialist, Strategic Sourcing The Category Specialist is responsible for managing specific, mid-tier spend categories, which directly impacts the operational costs and supplier relationships. You'll work at the intersection of the organisation units and the external market, translating internal needs into competitive sourcing strategies that the suppliers can deliver. When this role is done well, the team see real, measurable savings and stronger, more reliable supply chains. When it's not, the team end up paying too much, getting poor service, or worse, facing supply disruptions. The work can involve often balancing cost pressures with quality, risk, and stakeholder demands. One part of the role is seeing your hard work directly affect the company's bottom line and knowing you've built robust relationships that keep the operations running smoothly. View
Level 3 Chief Operating Officer The Chief Operating Officer (at this level) is all about making a specific operational process work like clockwork. You're responsible for keeping an eye on how things are going, digging into the data, and figuring out what's working and what isn't. This role sits within the day-to-day delivery, making sure that when a customer places an order, or a product moves through the warehouse, it happens efficiently and without a hitch. When you do this job well, the processes run smoothly, errors are rare, and the teams can get on with their work without constant interruptions. If things go wrong here, it usually means delays, wasted effort, and unhappy customers, and nobody wants that. The work can involve often sifting through messy data to find the actual problem, or convincing people that a small change can make a big difference. But the reward? Seeing a process you've worked on become noticeably faster, cheaper, or more reliable. That's pretty satisfying, honestly. View
Level 8 Chief Operations Officer The Chief Operations Officer defines and drives the enterprise-wide quality and operational strategy, which directly impacts the market leadership, brand reputation, and long-term shareholder value. You'll work at the intersection of the global manufacturing, supply chain, product development, and customer experience, translating the strategic ambitions into operational excellence that the Board, investors, and customers rely on. When this role is done well, the team become the undisputed quality leader in the sector, the brand shines, and the financial performance reflects that trust. When it's not, well, let's just say the consequences are felt throughout the entire company and beyond. The work can involve balancing relentless short-term operational demands with the long-term, multi-year investments needed to build truly sustainable quality. The reward is seeing your vision transform a global enterprise, knowing you've built a legacy of excellence that outlasts any single product cycle. View
Level 8 Chief Resilience Officer (CRO) The Chief Resilience Officer is here to make sure the entire company can keep going, no matter what gets thrown at the team. You'll be the architect of the enterprise-wide resilience strategy, which means you're looking at everything from how the team handle a major IT outage to how the team navigate a global crisis. Day-to-day, that involves a lot of big-picture thinking, working with the C-suite, and making sure the team is not just reacting to problems, but anticipating them years down the line. This role sits within the strategic planning. You're translating complex global risks into actionable plans that protect the people, the customers, and the bottom line. When you do this well, the team avoid catastrophic losses, maintain customer trust, and even gain a competitive edge during times of disruption. Get it wrong, and the consequences could be company-ending. The challenge? Convincing everyone to invest in 'what if' scenarios when things are good. One part of the role is knowing you've built an organisation that's truly ready for anything, protecting thousands of jobs and millions in revenue. View
Level 8 Chief Workplace Officer (CWO) The Chief Workplace Officer (CWO) is responsible for defining and executing the enterprise-wide strategy for the entire physical footprint, from office buildings to manufacturing plants and distribution centres. You'll work directly with the CEO and the Board, translating the long-term business vision into a tangible, high-performing global workplace portfolio. This means you're not just managing assets; you're designing environments that enable productivity, foster collaboration, and reflect the values, all while keeping a very close eye on the bottom line. When this role is done well, the global operations run seamlessly, the employees thrive in inspiring spaces, and the real estate portfolio becomes a strategic advantage, not just a cost centre. On the flip side, if it's not, the team risk operational disruptions, spiralling costs, and a workplace that actively hinders the talent and brand. The work can involve immense: you're balancing multi-million-pound budgets, navigating complex global regulations, and leading a diverse team, all while anticipating future trends in work. The reward is seeing your strategy come to life, knowing you've built a world-class physical foundation that helps thousands of people do their best work every single day. View
Level 3 Circular Economy Director The Circular Economy Director is responsible for independently running specific circularity projects within the Operations team. You'll take ownership of initiatives like setting up a new take-back scheme or optimising material flows, making sure they actually work on the ground. This role directly impacts the ability to reduce waste, cut material costs, and build more resilient supply chains. You'll work at the intersection of the logistics, manufacturing, and procurement teams, translating circular economy principles into practical, scalable operational processes that the factory floor and warehouse staff can actually follow. When you do this well, the team will see real reductions in landfill waste and potentially open up new revenue streams from recovered materials. Get it wrong, and the team is just talking about circularity without actually doing it, which means more waste and missed opportunities. The work can involve getting different parts of the business to change established ways of working, often with tight budgets and existing infrastructure. One part of the role is seeing tangible, positive environmental and financial results from your efforts, knowing you've built something that genuinely makes a difference to the footprint and the bottom line. View
Level 3 Circular Economy Specialist The Circular Economy Specialist is here to own and deliver specific circularity projects within the operations. Think of it this way: you're the one making sure the ambitious sustainability goals actually happen on the factory floor or in the warehouse. You'll be knee-deep in material flow, figuring out how to reduce waste, increase recycling, and generally make the processes much smarter and less wasteful. This role sits within the operations, translating big-picture circular economy ideas into practical, day-to-day actions. You'll be the bridge between the strategic goals and the folks who make, move, and manage the products. When you do this well, the team save a lot of money, reduce the environmental impact, and build a stronger, more resilient supply chain. Get it wrong, and the team is just talking about circularity without actually doing anything, which nobody wants. The challenge? Getting different teams to change established ways of working and sometimes dealing with messy, incomplete data. But the reward? Seeing your projects go live, knowing you've made a tangible difference, and contributing to a genuinely more sustainable business. View
Level 2 Clinical Trial Associate You provide administrative and operational support to clinical trial teams. You organise documents and check them against the relevant requirements. You work with Clinical Research Associates (CRAs) and Clinical Trial Managers throughout a study, from set-up to close-out. Well-managed documents support audit readiness and regulatory compliance. They also give CRAs more time for work at trial sites. Missing or inaccurate records can cause delays and compliance problems, adding pressure to the wider team. You need to learn detailed requirements and manage a large volume of information. The role gives you experience of how clinical studies operate and how their documents fit together. This supports the research work involved in developing medicines for patients. View
Level 3 Compliance Assistant The Compliance Assistant is here to make sure the day-to-day operations actually follow the rules the team has set, and the ones the regulators have set, too. You'll be knee-deep in the processes, checking that everything from how the team handle stock to how the team manage safety is done properly, every single time. it's about making sure the team don't trip ourselves up. This role sits right in the middle of the Operations team, acting as a crucial link between the people doing the work and the standards the team need to uphold. You'll be taking those sometimes-dense compliance guidelines and helping translate them into practical, everyday actions for the team. When you do this job well, the team save money, avoid fines, and keep the reputation solid. It means the products are right, the people are safe, and the team can look any auditor in the eye. If things go wrong, though, the team is looking at potential production halts, hefty penalties, and a real headache for everyone. The work can involve getting busy people to care about the details when they're focused on output. One part of the role is knowing you've played a huge part in keeping the whole show on the road, safely and legally. View
Level 3 Compliance Coordinator You check operational processes, track actions and help teams follow regulations and internal standards. You work within Operations with production, quality and logistics colleagues. You turn regulatory requirements into practical steps and help people apply them. The work supports safety, lawful operations and the organisation’s reputation. Problems left unresolved can lead to regulatory action, production delays or accidents. You need to keep the requirements clear while understanding the pace of operational work. The role involves following up actions and helping colleagues meet the rules in their daily tasks. It connects compliance processes with the people carrying out production and delivery. View
Level 3 Continuous Improvement Engineer The Continuous Improvement Engineer is here to find and fix the everyday inefficiencies that slow the team down and cost the team money. You'll be the one rolling up your sleeves, getting right into the thick of the manufacturing processes, and actually making them better. This role sits squarely on the shop floor, working directly with the production teams, translating their daily frustrations into concrete improvement projects. If you do this well, the production lines run smoother, the quality goes up, and the team waste less time and material. Get it wrong, and the team will just keep doing the same old things, watching the costs climb and the teams get more frustrated. The challenge? Getting people to embrace change, even when it's for the better. One part of the role is seeing a process you've redesigned actually work, making everyone's day a bit easier and more productive. View
Level 3 Coordinator, Global Property Services The Coordinator, Global Property Services, is responsible for making sure the offices across the globe are functional, safe, and pleasant places to work. You'll independently manage the day-to-day property operations, sorting out everything from a leaky tap to coordinating office moves. This role sits within the Operations team, directly impacting employee productivity and the overall workplace experience. When you do this job well, the colleagues don't even notice the property services team because everything just works. Desks are available, meeting rooms are booked, and maintenance issues are sorted before they become a problem. If it's not done well, you'll hear about it: frustrated employees, missed deadlines because of facility issues, or even safety concerns. The work can involve juggling many small, urgent requests while keeping an eye on the bigger picture of planned maintenance. One part of the role is seeing a comfortable, efficient office where everyone can do their best work, knowing you made it happen. View
Level 2 Cost Analyst You collect, clean, check and present operational data to help identify avoidable costs. Working with a senior Cost Reduction Specialist, you run reports, check figures and help map how processes work. Finance and Operations use that information to consider where changes may reduce costs. Those decisions can affect customer prices and the financial performance of the business. An inaccurate report may hide a useful saving or support a change that costs more than it saves. You need to understand the systems behind the figures and investigate incomplete or inconsistent data. The role is about supplying analysis that others can check and use when deciding which operational improvements to pursue. View
Level 3 Customer Operations Specialist The Customer Operations Specialist is responsible for making sure the customers get the support they need, exactly when they need it. You'll be the friendly face (or voice, or chat) that helps them get unstuck, whether it's a quick question or a trickier technical snag. This role isn't just about closing tickets; it's about building trust and making sure the customers feel valued. You're the bridge between the customers and the rest of the business, translating their needs into clear actions for the product or engineering teams. View
Level 2 Customer Service Associate The Customer Service Associate is responsible for directly helping the customers, answering their questions, and sorting out their issues. This directly impacts how happy the customers are and how likely they are to stick with the team. You'll sit within the operations, taking customer queries and turning them into resolved problems, making sure the customers feel heard and supported. When you do this well, customers feel valued, and the reputation grows. If it's not done right, well, customers get frustrated, and they might even leave the team. The challenge? Every customer is different, and sometimes the answers aren't in the script. One part of the role is genuinely making someone's day a bit easier and knowing you've made a real difference. View
Level 3 Customer Service Coordinator The Customer Service Coordinator is responsible for independently handling customer enquiries and issues, especially those related to orders, shipping, and product concerns. You'll be the main point of contact for customers when things get a bit messy, working to find solutions and keep them informed. This role sits within the Operations team, acting as the bridge between the customers and the warehouse, logistics, and product teams. You're essentially translating customer problems into actionable tasks for the internal teams and then explaining the solutions back to the customer in a way that makes sense. When you do this job well, customers feel heard, problems get solved quickly, and the reputation stays solid. If it's not done well, customers get frustrated, orders get delayed, and the team end up with a lot of complaints. The work can involve balancing customer expectations with operational realities, especially when things go wrong outside of your control. One part of the role is genuinely helping people and seeing a difficult situation turn into a positive customer experience. View
Level 3 Customer Service Manager The Customer Service Manager (Operations) is all about making the customer interactions better and smoother. You'll independently look after specific operational processes, like making sure the scheduling works or that the knowledge base is actually useful. This role sits within the service delivery, bridging the gap between what customers need and what the agents can actually provide efficiently. When you do this job well, the agents feel supported, customers get their issues sorted quicker, and the team save a bit of money along the way. If things go wrong here, though, agents get frustrated, customers wait longer, and the service quality takes a hit. This can involve getting different teams to agree on what 'better' actually looks like. But seeing your changes improve things for hundreds of customers every day? That's a pretty rewarding feeling. View
Level 3 Customer Service Specialist The Customer Service Specialist is responsible for independently managing customer inquiries and resolving operational issues, which directly impacts the customer satisfaction and retention. You'll work at the intersection of the customers and internal teams like Warehouse and Logistics, translating customer problems into actionable requests that get things fixed. When this role is done well, the customers feel valued, their problems get sorted quickly, and they keep coming back. When it's not, the team risk losing customers and damaging the reputation. The work can involve balancing customer expectations with operational realities, often dealing with things outside your direct control. The reward is knowing you've genuinely helped someone and turned a potentially bad experience into a positive one. View
Level 6 Customer Service Specialist Manager The Customer Service Specialist Manager is responsible for leading, coaching, and developing the customer-facing Operations team. You'll make sure they're delivering good service every single day, which directly impacts customer loyalty and the overall brand reputation. You'll sit right at the intersection of the frontline team and senior leadership, taking strategic goals and turning them into practical, achievable plans for your team. When this role is done well, the customers feel heard and valued, the team thrives, and the operational efficiency improves significantly. When it's not, the team will see customer churn, low team morale, and increased operational costs. This can involve balancing the immediate needs of customers with the long-term strategic goals of the business, all while keeping your team motivated. One part of the role is seeing your team grow, customers rave about the service, and knowing you've built a truly effective and happy operation. View
Level 3 Demand Planner The Demand Planner is responsible for building and maintaining accurate sales forecasts for a specific product family or region. This directly impacts the inventory levels, production schedules, and ultimately, how happy the customers are. You'll sit within Operations, translating what Sales *thinks* they'll sell and what Marketing *hopes* to promote into a solid, data-backed plan that the factories and warehouses can actually work with. When you do this well, the team hit the service level targets, keep inventory lean, and avoid those awkward conversations about stockouts or excess. When it goes wrong, the team is either scrambling to find product or sitting on piles of stuff nobody wants, which costs the team a fortune. This can involve balancing everyone's different agendas and getting them to agree on one number. One part of the role is seeing your forecast actually guide the business, knowing you've helped the team deliver on the promises, and the satisfaction of getting it right more often than not. View
Level 7 Director of Building Operations The Director of Building Operations is responsible for defining and driving the operational strategy for the entire building portfolio within a given region. You'll set the standards, manage the multi-million pound budgets, and make sure the facilities are not just functional, but genuinely contribute to the business's success. This means you're at the intersection of long-term capital planning and day-to-day operational excellence, translating business goals into tangible facilities strategies that keep the operations humming. When this role is done well, the buildings are safe, efficient, and reliable, directly supporting the core business without a hitch. When it's not, the team is looking at significant operational disruptions, spiralling costs, and potentially even safety incidents. The work can involve balancing proactive investment with immediate operational demands, often with tight budgets and competing priorities. One part of the role is seeing your strategic vision come to life, knowing you're directly enabling thousands of employees and millions in revenue by providing world-class operational environments. View
Level 7 Director of Business Process Excellence The Director of Business Process Excellence is responsible for defining, driving, and embedding a culture of continuous process improvement across the entire Operations business unit. You'll be the person who looks at the complex, interconnected processes and asks, 'How can the team do this faster, cheaper, and better, without compromising quality?' In practice, this means identifying major bottlenecks, designing new ways of working, and making sure those changes actually stick. You sit within Operations, acting as a strategic partner to functional leaders, translating big-picture goals into actionable process improvements. When this role is done well, the team see significant, measurable improvements in operational efficiency, customer satisfaction, and ultimately, the bottom line. When it's not, the team risk falling behind competitors, wasting resources, and frustrating both the customers and the teams. The work can involve navigating the inevitable resistance to change and getting everyone on board with a new way of thinking. One part of the role is seeing your strategic vision come to life, transforming how a large organisation actually works, and knowing you've made a tangible difference to thousands of employees and millions of customers. View
Level 7 Director of Customer Operations The Director of Customer Operations is responsible for shaping the entire customer service experience across the organisation unit. You'll be driving significant, multi-year transformations within Operations, making sure everything from the contact centre technology to the agent training programmes is good. This role sits within how the team interact with the customers, translating broad company goals into concrete operational strategies. When you do this job well, the customers feel genuinely valued, the retention rates go up, and the operational costs stay lean. If things go sideways, the team is looking at unhappy customers, churn, and a hit to the brand reputation—not to mention the financial impact. This can involve balancing ambitious growth targets with finite resources and the ever-present challenge of keeping the frontline teams motivated. it's a constant juggling act. One part of the role is seeing your vision come to life, knowing you've built a truly customer-centric operation that makes a real difference to thousands of people every day. View
Level 7 Director of EHS The Director of EHS is here to define and drive the entire EHS strategy for the Operations business unit, which directly impacts the regulatory standing, operational efficiency, and the reputation. You'll sit right at the executive table, translating broad business goals into concrete safety programmes that actually work on the factory floor. This means you'll spend a lot of time making sure the sites aren't just compliant, but are genuinely safe places to work, shaping the culture from the top down. When this role is done well, the team see a significant drop in incidents, fewer regulatory fines, and a workforce that trusts the team to keep them safe. When it's not, well, the consequences can be catastrophic—think major incidents, huge fines, and a damaged brand that takes years to rebuild. The work can involve balancing relentless operational demands with uncompromising safety standards, all while managing a diverse team and complex regulatory landscape. One part of the role is knowing you've built a truly safe environment and protected hundreds, if not thousands, of people. View
Level 7 Director of EHS (Environmental, Health & Safety) The Director of EHS for the Operations division is here to set the multi-site strategy for keeping everyone safe, healthy, and compliant. You'll work at the highest levels, translating big-picture business goals into practical, effective EHS programmes that actually work on the shop floor. This means you'll spend your time balancing aggressive operational targets with non-negotiable safety standards, often across multiple locations in different regulatory environments. When this role is done well, the team see a tangible reduction in incidents, the people feel genuinely safe, and the team avoid costly fines and reputational damage. When it's not, well, the consequences can be catastrophic—injuries, fatalities, massive regulatory penalties, and a damaged brand that takes years to repair. The work can involve getting everyone, from the CEO to the newest hire, to truly own safety, not just pay lip service to it. One part of the role is knowing you've built a culture where people thrive because their safety is genuinely prioritised, and you've protected both the colleagues and the organisation. View
Level 7 Director of EHS, Operations The Director of EHS, Operations is responsible for defining, implementing, and overseeing the multi-year health, safety, and environmental strategy for the entire Operations business unit. You'll work directly with the Chief Operations Officer and other senior leaders, translating high-level business goals into actionable EHS programmes that protect the people, the assets, and the reputation. When this role is done well, the team see a tangible reduction in incidents, a proactive safety culture, and seamless regulatory compliance, all contributing to operational excellence and reduced business risk. When it's not, the team face serious regulatory fines, reputational damage, and, most importantly, preventable injuries or even fatalities. The work can involve balancing ambitious operational targets with uncompromising safety standards across a large, diverse workforce. One part of the role is knowing you're directly responsible for keeping hundreds, if not thousands, of people safe and building a truly resilient operation. View
Level 7 Director of Emergency Management As the Director of Emergency Management, you'll be the person calling the shots on how the team prepare for, respond to, and recover from any major operational disruption. You're not just managing incidents; you're building the entire framework that keeps the organisation running when things go sideways. This role sits within the Operations leadership, making sure the strategic resilience plans are not just on paper, but actually work when it matters most. When you do this job well, the organisation can absorb significant shocks, quickly get back on its feet, and protect the people, assets, and reputation. Get it wrong, and the team is looking at major financial losses, regulatory fines, and a damaged brand, it could be catastrophic. The work can involve immense: you're dealing with unpredictable events, complex interdependencies, and often, tight budgets for 'what if' scenarios. But the reward? Knowing you've built a system that protects thousands of jobs and ensures critical services continue, even in the worst of times. It's about genuine impact. View
Level 7 Director of Environmental Services The Director of Environmental Services is here to define and drive the environmental strategy for a major business unit, making sure the team is not just compliant but also leading the way in sustainable operations. You'll be looking at the bigger picture, thinking several years ahead, and embedding environmental responsibility into how the team actually run things day-to-day. This role sits right at the intersection of operational efficiency, regulatory demands, and the overall corporate sustainability goals, translating complex environmental risks into clear, actionable plans for the sites. When you do this job well, the team avoid hefty fines, protect the reputation, and genuinely contribute to a more sustainable business model, which is good for everyone. If it's not done well, the team is looking at significant legal trouble, operational shutdowns, and a real hit to the brand. The biggest challenge? Getting everyone on board with changes that might seem like extra cost in the short term, but are absolutely essential for long-term survival and growth. One part of the role is seeing your strategic vision actually transform how the team operate, building a more resilient and responsible business. View
Level 7 Director of Facilities / Director of Property Operations The Director of Facilities / Director of Property Operations is responsible for shaping the strategic direction and day-to-day excellence of the property portfolio. You'll ensure the buildings are safe, efficient, and support the business's broader goals, which directly impacts the bottom line and employee productivity. You'll work at the intersection of business strategy and physical operations, translating executive vision into tangible improvements across multiple sites. When this role is done well, the properties run like clockwork, costs are optimised, and the team avoid major disruptions. When it's not, the team face significant financial losses, regulatory fines, and unhappy staff. The work can involve balancing long-term strategic investments with immediate operational demands and often, tight budgets. The reward is seeing your strategic decisions lead to tangible, measurable improvements across an entire portfolio, knowing you've built a resilient and efficient operational backbone for the company. View
Level 7 Director of Facilities & Workplace The Director of Facilities & Workplace sets the overall strategy for the entire property portfolio, making sure the buildings and services are spot on. You'll be looking at things three to five years down the line, figuring out how the physical spaces can actually help the team grow and keep the people happy and productive. This role isn't just about managing buildings; it's about creating environments that allow the business to thrive, whether that's a bustling office or a critical operational hub. When you do this job well, the sites run like clockwork, the energy bills are lower, and the people feel safe and supported. Get it wrong, and you're looking at major operational disruptions, huge compliance risks, and a workforce that's just plain fed up. This can involve balancing long-term strategic investments with the daily grind of keeping everything running and responding to unexpected crises. One part of the role is seeing your vision for the physical spaces come to life, knowing you've built a truly effective and sustainable workplace strategy that genuinely impacts thousands of people every day. View
Level 6 Director of Facilities Contracts Manager The Director of Facilities Contracts Manager leads the entire facilities contracting function, making sure the team is getting the best deals and managing risk across the property portfolio. You'll be building and guiding a team, setting the strategy for how the team buy and manage everything from cleaning services to complex HVAC maintenance. This role sits within Operations, directly impacting the bottom line and making sure the sites are safe, efficient, and compliant. When you do this job well, the team save millions, avoid nasty legal surprises, and the sites just… work. When it goes wrong, the team is overpaying for shoddy service, facing compliance fines, or worse, the critical infrastructure grinds to a halt. The work can involve balancing aggressive cost savings with maintaining high service levels, all while navigating a complex vendor landscape and internal demands. One part of the role is seeing your team thrive, knowing you've directly contributed to the company's financial health, and making everyone's day-to-day working life a bit smoother. View
Level 7 Director of Food Safety & Quality The Director of Food Safety & Quality drives the overarching strategy for food safety and quality across the entire operations business unit. You'll be setting the vision, defining the policies, and building the capabilities that protect the customers and the brand from farm to fork. This means you're not just reacting to issues; you're proactively building a resilient, world-class (yes, genuinely world-class here) system that anticipates problems before they even appear. Day-to-day, you'll be leading a team of dedicated professionals, influencing senior leadership, and navigating complex regulatory landscapes. When this role is done well, the products are impeccably safe, the brand reputation is unblemished, and the team sail through audits successfully. Get it wrong, and the team is looking at product recalls, significant financial penalties, and potentially irreparable damage to public trust. The challenge? You're often the voice of caution in a fast-moving commercial environment, needing to balance stringent safety requirements with operational realities and budget constraints. One part of the role is immense: knowing you're protecting millions of consumers and safeguarding the integrity of a major food business. View
Level 7 Director of Global Facilities & Real Estate The Director of Global Facilities & Real Estate is responsible for defining and executing the strategy for the entire global physical portfolio. You'll be making sure the buildings are safe, efficient, and actually help the teams do their best work, not hinder them. This directly impacts the operational efficiency, employee experience, and the bottom line. You'll work at the intersection of long-term business strategy and day-to-day operational reality, translating the organisation’s growth plans into concrete real estate decisions. This means figuring out where the team need to be, how much space the team need, and how the team will run it all. When this role is done well, the global operations run smoothly, the teams have great places to work, and the team is making smart, cost-effective real estate choices that support the growth. When it's not, you're looking at significant financial waste, operational headaches, and potentially unhappy employees. The work can involve balancing long-term vision with immediate needs, often with tight budgets and competing priorities. One part of the role is seeing your strategy come to life in tangible ways—new offices, optimised spaces, and a truly global, consistent workplace experience. View
Level 7 Director of Global Operational Excellence The Director of Global Operational Excellence is here to design, build, and embed the Lean and Continuous Improvement strategy across all the manufacturing sites worldwide. You'll be the one making sure the team is not just fixing problems, but preventing them, creating a culture where everyone is always looking for a better way. This role sits within the global Operations leadership team, translating the CEO's vision for efficiency and quality into tangible, repeatable programmes for every plant manager. When this role is done well, the team will see significant reductions in cost, massive improvements in quality, and a much more agile, responsive supply chain. Get it wrong, and the team will be stuck in the same old cycles of firefighting, losing market share, and wasting millions. The work can involve immense—you're dealing with different cultures, legacy systems, and deeply ingrained habits. One part of the role is you'll be shaping the future of the entire manufacturing footprint, leaving a lasting legacy of true operational excellence. View
Level 7 Director of Global Procurement The Director of Global Procurement is here to set the strategic direction for all the international purchasing efforts, making sure the team is getting the best value and managing risk across the entire supply chain. You'll be accountable for a significant chunk of the P&L, driving transformation and making sure the procurement strategy supports the wider business goals. This role sits within Operations, acting as the bridge between the commercial needs and the global supplier market. You'll translate high-level business objectives into tangible sourcing strategies that keep the production lines running, the shelves stocked, and the costs competitive. When you get this right, the team will see substantial cost savings, a more resilient supply chain, and happier customers because the team is delivering on time and within budget. Get it wrong, and the team is looking at major production delays, inflated costs, and unhappy investors. The challenge? Balancing aggressive cost targets with supply chain resilience in an increasingly unpredictable world. One part of the role is seeing your strategic decisions play out on a massive scale, directly impacting the company's success and reputation. View
Level 7 Director of Global Quality Operations The Director of Global Quality Operations is here to define, lead, and deliver the overarching quality strategy across the entire business unit. You'll be the one making sure that from raw materials to finished product, everything the team do meets the highest standards, no matter where it's made. This means harmonising quality standards across the global sites, building strong relationships with major regulatory bodies, and ensuring the supplier quality programmes are watertight. Your work directly impacts the market position, the reputation, and the bottom line. Get it right, and the team is known for reliability and excellence; get it wrong, and the team face recalls, regulatory fines, and a damaged brand. The biggest challenge? Balancing rigorous quality control with operational efficiency, especially when dealing with different regional regulations and business pressures. One part of the role is seeing your strategic vision come to life, knowing you've built a truly world-class quality function that everyone trusts. View
Level 7 Director of Maintenance & Reliability The Director of Maintenance & Reliability is responsible for defining and driving the overarching maintenance and asset reliability strategy across the entire business unit, that means multiple manufacturing plants or operational sites. You'll be the one ensuring the equipment isn't just working, but working optimally, safely, and cost-effectively, day in, day out. You'll sit squarely in the Operations leadership team, translating the long-term business goals into tangible, measurable reliability programmes. When this role is done well, the plants see significant improvements in Overall Equipment Effectiveness (OEE), reduced unplanned downtime, and a much safer working environment. When it's not, well, the team is looking at millions in lost production, safety incidents, and a very unhappy board. The work can involve balancing immediate operational demands with long-term strategic investments, often with conflicting priorities from different site General Managers. One part of the role is seeing your vision come to life across an entire business unit, truly transforming how the team operate and making a tangible difference to the bottom line. View
Level 7 Director of Manufacturing The Director of Manufacturing is responsible for shaping and executing the operational strategy across several production facilities. You'll make sure the plants are running like well-oiled machines, producing high-quality products on time and within budget, all while looking for ways to do things better, faster, and smarter. This role directly impacts the organisation’s profitability and the ability to meet customer demand, so it's a big one. Day-to-day, you'll be working at the intersection of strategic planning and practical execution, translating the big-picture business goals into tangible manufacturing programmes. You'll spend time reviewing plant performance, identifying bottlenecks, and championing major capital investment projects. When this role is done well, the manufacturing network becomes a competitive advantage, delivering consistent quality and efficiency. If it's not, the team is looking at missed targets, unhappy customers, and a lot of wasted money. The work can involve balancing long-term strategic vision with the immediate needs of multiple, often very different, plants. You're dealing with everything from local labour issues to global supply chain disruptions. One part of the role is seeing your strategic decisions transform entire facilities, building high-performing teams, and knowing you're directly contributing to the company's bottom line is incredibly satisfying. View
Level 7 Director of Operational Analytics The Director of Operational Analytics is responsible for defining and executing the entire data and analytics strategy for the Operations function, which directly impacts the P&L, customer satisfaction, and overall market position. You'll sit at the intersection of operational execution and strategic planning, translating complex data into findings people can use that the C-suite and Board use to make critical business decisions. When this role is done well, the team see significant improvements in efficiency, cost reduction, and service delivery across all operational areas, think millions in savings and a smoother, more reliable customer experience. When it's not, the team risk making poor strategic investments, missing market opportunities, and falling behind competitors. The work can involve navigating complex organisational politics and securing buy-in for large-scale, data-driven change. The reward is seeing your vision transform the business unit and directly contribute to the organisation’s success. View
Level 7 Director of Operational Risk The Director of Operational Risk is responsible for setting the strategic direction for how the team manage risk across all the operations. You'll build and maintain the framework that helps the team identify, assess, and control risks, making sure the team is not just reacting to problems but actually preventing them. This role sits within the operations, influencing everything from how the team process customer orders to how the team handle data security. When it's done well, the team avoid costly mistakes, protect the customers, and keep the reputation solid. When it's not, well, that's when you see headlines no one wants. The work can involve getting everyone on board with a proactive risk culture, even when things are busy. The reward is knowing you're protecting the business from significant harm and helping the team grow safely. View
Level 7 Director of Operations Compliance The Director of Operations Compliance is responsible for defining, building, and overseeing the compliance framework for the entire global Operations division. You'll set the multi-year strategy, making sure the manufacturing, logistics, and supply chain activities not only meet but exceed regulatory expectations. You'll work at the intersection of regulatory bodies, the executive team, and the frontline operational staff, translating complex legal requirements into practical, implementable processes that actually work on the ground. When this role is done well, the team avoid hefty fines, reputational damage, and, most importantly, keep the people safe and the products high quality. When it's not, well, the consequences can be catastrophic, from production shutdowns to significant legal action. The work can involve balancing rigorous compliance with operational efficiency, often needing to say 'no' to a quick fix. The reward is knowing you're protecting hundreds of jobs, millions in revenue, and the organisation’s future. View
Level 7 Director of Packaging Innovation As the Director of Packaging Innovation, you'll be the one setting the multi-year strategy for packaging across a significant business unit. This means you're not just improving what the team do; you're fundamentally changing how the team think about materials, design, and sustainability. You'll work at the intersection of Operations, Product Development, and Commercial teams, translating ambitious business goals into tangible, manufacturable packaging solutions. When this role is done well, the team will see millions in cost savings, a significant reduction in the environmental footprint, and packaging that genuinely delights the customers. When it's not, the team will face escalating damages, missed sustainability targets, and a loss of competitive edge. The challenge? Getting everyone on board with big, sometimes uncomfortable, changes. One part of the role is seeing your vision become a reality, transforming a core part of the organisation, and knowing you've made a real impact on the bottom line and the planet. View
Level 7 Director of Product Quality The Director of Product Quality leads the entire quality function for a major division or region, setting the strategic direction for how the team define, measure, and improve product quality. You'll be the one who ensures the operational processes consistently deliver products that meet—and often exceed—customer expectations and regulatory requirements. This role sits within the Operations leadership team, bridging the gap between product design, manufacturing, and customer satisfaction. When you do this job well, the team will see a significant drop in warranty claims, happier customers, and a healthier bottom line because the team is not wasting money on rework or scrap. If it's not done well the team risk the reputation, customer loyalty, and ultimately, the market share. The work can involve balancing relentless quality improvement with operational efficiency and commercial pressures. One part of the role is seeing a tangible improvement in product reliability and customer trust, knowing you've built a world-class quality culture. View
Level 7 Director of Production Operations As the Director of Production Operations, you'll be the architect of the manufacturing capability, responsible for ensuring the production facilities run like a well-oiled machine, day in, day out. This means setting the strategic direction for how the team produce the goods, making sure the team hit the targets for volume, quality, and cost across a significant part of the business. You'll work at the intersection of engineering, supply chain, and commercial teams, translating big-picture business goals into concrete production plans and ensuring the team has got the people and processes to deliver. When you do this job well, the team is hitting the numbers, the customers are happy, and the team is making a healthy profit. Get it wrong, and the team is facing missed deadlines, quality issues, and a very unhappy finance team. The challenge? You're constantly balancing immediate operational fires with long-term strategic investments, often with limited resources and tight deadlines. One part of the role is seeing your vision come to life, knowing you've built something truly efficient and effective that directly contributes to the company's success. View
Level 7 Director of Production Planning & Control The Director of Production Planning & Control is responsible for defining and driving the strategic direction of the entire production scheduling and inventory management function across multiple sites. You'll be making decisions that shape the operational capabilities for years to come, ensuring the team can scale efficiently and respond quickly to market shifts. This role sits within the manufacturing operations, connecting what the customers need with what the factories can realistically produce. When this role is done well, the team will see significant improvements in on-time delivery, lower inventory costs, and a much smoother, more predictable factory floor. When it's not, the team is looking at missed customer commitments, bloated inventories, and constant firefighting that drains resources. The work can involve balancing conflicting priorities from sales, finance, and manufacturing, often with imperfect information and tight deadlines. One part of the role is seeing your strategic vision come to life, transforming how the team operate and directly impacting the bottom line by millions of pounds. View
Level 7 Director of Quality & Operational Excellence The Director of Quality & Operational Excellence is here to set the strategic direction for quality and continuous improvement across an entire business unit or region. You'll be the one making sure the operations are running like a well-oiled machine, driving down costs, boosting efficiency, and making sure the customers get nothing but the best. This means you'll own the overall quality performance, from the factory floor right through to customer delivery, and you'll be responsible for building a culture where everyone thinks about getting better, all the time. Your day-to-day won't be about fixing individual problems; it'll be about building the systems and the teams that fix problems before they even happen. You'll work closely with other business unit leaders, translating the overarching company goals into concrete quality and operational excellence programmes. When this role is done well, the team will see significant reductions in the Cost of Poor Quality, happier customers, and a noticeable boost in the operational efficiency. If it's not, well, the team is talking about major production delays, product recalls, and a hit to the brand that could take years to recover from. The work can involve getting everyone on board and seeing the long game, even when daily pressures are intense. One part of the role is you get to fundamentally transform how the team operate and see the tangible impact of your vision on the organisation and the people. View
Level 7 Director of Quality Assurance The Director of Quality Assurance is here to shape and lead the entire Quality Management System (QMS) for a significant part of the business. You'll be the architect of the quality strategy, making sure it's not just a tick-box exercise but a genuine competitive advantage. This means you'll spend your days setting the vision, building high-performing teams, and making sure the operational quality isn't just compliant, but truly exceptional. Your work is critical because it directly impacts the ability to meet regulatory requirements, keep the customers happy, and ultimately, protect the reputation and bottom line. When you do this well, the products are safer, the processes are more efficient, and the team avoid costly recalls or regulatory fines. Get it wrong, and the team is looking at major business disruption, brand damage, and potentially even legal issues. The challenge? It's about driving a culture of quality from the factory floor right up to the executive suite, often against tight deadlines and competing priorities. One part of the role is seeing your strategic vision translate into tangible improvements that genuinely make a difference to the business and the customers. View
Level 7 Director of Quality Audit The Director of Quality Audit is here to define and drive the entire quality audit strategy for a significant business unit. You'll be the one making sure the operational processes are not just compliant, but genuinely robust and ready for anything. This role sits within Operations, acting as the critical feedback loop that helps the team continuously improve how the team make, deliver, and support the products or services. When you do this job well, the team will avoid costly recalls, sail through regulatory inspections, and build a reputation for unwavering quality that customers trust. Get it wrong, and the team is looking at major fines, damaged brand perception, and potentially huge financial losses. The work can involve balancing strict compliance with operational efficiency, often with tight budgets and competing priorities. One part of the role is knowing you're directly protecting the customers, the brand, and the bottom line, all while building a truly world-class quality function. View
Level 7 Director of Quality Systems The Director of Quality Systems is there to define, build, and oversee the quality system strategy for a major business unit or multiple regions. You'll be the architect, making sure the quality systems are robust enough to handle complex operations, scale with the business, and stand up to serious regulatory scrutiny. You'll work at the intersection of global strategy and local execution, translating board-level objectives into practical, auditable quality programmes. When you do this well, the products are safer, the processes are more efficient, and the team pass every audit successfully. If you don't, the team is looking at product recalls, regulatory fines, and a serious hit to the reputation. The work can involve balancing rigorous compliance with operational speed and cost-effectiveness. One part of the role is seeing your strategic vision directly protect the customers and grow the business. View
Level 7 Director of Real Estate & Workplace The Director of Real Estate & Workplace is here to build and execute a multi-year strategy for the entire property portfolio, making sure it aligns perfectly with the organisation goals. You'll be looking at everything from lease agreements and new site acquisitions to how the existing spaces are used and what kind of experience they offer the employees. This role sits right at the intersection of the overall business strategy, finance, and people operations, translating big-picture company objectives into tangible, effective physical environments. When you do this well, the teams have the best possible places to work, the property costs are optimised, and the team is ready for future growth. If it's not done well, the team is stuck in expensive, unsuitable buildings, the teams are frustrated, and the team is wasting millions. The work can involve balancing long-term strategic vision with the day-to-day operational realities and unexpected curveballs. One part of the role is you get to literally shape the physical future of the organisation, seeing your vision come to life in every office, every lab, and every warehouse. View
Level 7 Director, Data Governance & Operations As the Director of Data Governance & Operations, you'll own the strategy and execution for all things data quality within Operations. This means you'll be driving a multi-year transformation, making sure the core operational data—think customer, product, and vendor information—is accurate, consistent, and actually useful. if the data isn't right, the supply chain grinds to a halt, the customer service suffers, and the team lose serious money. You'll sit within the Operations leadership team, translating the COO's vision into concrete data strategies. Your work directly impacts everything from how efficiently the team deliver products to how accurately the team forecast demand. When you do this well, the team see significant cost reductions, improved customer satisfaction, and much smoother operations. Get it wrong, and the team is looking at massive inefficiencies, regulatory fines, and a lot of very unhappy senior leaders. This can involve navigating the complex web of legacy systems and getting different departments to agree on what 'good data' even means. But the reward? You'll be building a truly data-driven organisation, seeing your strategic decisions directly improve the bottom line and give the team a real competitive edge. View
Level 7 Director, Global Business Services The Director, Global Business Services, is here to fundamentally change how the team deliver operational excellence through external partnerships. You'll own the strategy for the entire outsourced services portfolio, driving significant business unit transformations and making sure the global operations are lean, effective, and ready for future growth. This isn't just about cost savings; it's about building a resilient, high-performing operational backbone for the company. You'll be looking at the big picture, making decisions that affect multiple business units and often span several years. This role sits right at the intersection of operational delivery and strategic business growth. You'll be translating executive vision into actionable outsourcing strategies, then making sure those strategies actually get implemented and deliver real value. When you do this well, the organisation units run smoother, costs are optimised, and the team can scale faster. If it's not done well, the team will be stuck with inefficient processes, unhappy customers, and missed growth opportunities. The work can involve balancing short-term operational demands with long-term strategic goals, often with competing priorities across different parts of the business. One part of the role is seeing your decisions lead to tangible, multi-million-pound improvements and fundamentally changing how the organisation operates for the better. View
Level 7 Director, Global Operations Compliance As the Director, Global Operations Compliance, you'll set the multi-year compliance strategy for a significant division or region, making sure the operations across the world run smoothly and legally. This means you'll spend a lot of time influencing senior operational leaders, getting them on board with what needs to happen, and managing enterprise-level risks that could seriously impact the business. You're the one who translates complex regulations into practical, global operational standards. When you do this well, the team avoid hefty fines, prevent major incidents, and protect the reputation. If you don't, well, the consequences can be pretty severe, think regulatory shutdowns or significant financial penalties. This can involve balancing strict compliance with operational efficiency, especially when new regulations drop with tight deadlines. One part of the role is seeing your strategic vision protect thousands of employees and millions in revenue, knowing you've built a truly resilient global operation. View
Level 7 Director, Global Operations Transformation As the Director, Global Operations Transformation, you'll own the entire global strategy for a specific, critical digital operations capability, think enterprise automation, process mining, or perhaps the end-to-end supply chain digitisation. This isn't a small project; you're looking at multi-year programmes with multi-million-pound budgets. You'll be the person driving the transformation agenda, making sure the team is not just automating old problems, but truly redesigning the operations for the digital age. When you do this well, the team will see significant improvements in efficiency, customer experience, and the ability to react to market changes. Get it wrong, and the team is talking about wasted investment, operational chaos, and a serious hit to the competitive edge. The real challenge? Getting everyone on board with radical change, especially when it means disrupting comfortable ways of working. One part of the role is seeing your vision dramatically improve how a global business operates, delivering tangible, measurable value to the bottom line. View
Level 7 Director, Global Product Quality As the Director, Global Product Quality, you'll be the architect of the worldwide quality strategy. This means you'll define how the team build quality into every product, from the initial design all the way through to when it lands with the customer. You're not just managing; you're shaping the entire quality function across multiple regions and product lines. You'll sit within the Operations leadership team, translating the company's strategic goals into concrete, measurable quality programmes. You'll need to make sure the quality management system (QMS) is robust enough to handle everything from new product introductions to unexpected field failures, all while keeping a close eye on global regulatory compliance. When you do this job well, the products will be known for their reliability, the customers will be delighted, and the Cost of Poor Quality (CoPQ) will shrink significantly. If it's not done well the team risk product recalls, reputational damage, and losing market share—it's that serious. The challenge? Getting everyone, from design engineers to factory floor staff in different countries, to consistently buy into and follow the same high standards. One part of the role is seeing the products succeed globally because of the quality you've instilled. View
Level 7 Director, Global Quality Assurance & Audit As the Director, Global Quality Assurance & Audit, you'll be the architect of the multi-year quality strategy, making sure the global operations are not just compliant, but truly excellent. You'll integrate audit insights directly into the broader business risk management, which means your work directly influences everything from product launches to supply chain resilience. if you get this right, the team avoid major regulatory headaches and keep the customers happy; if you don't, the team is looking at fines, recalls, and a very public mess. The work can involve balancing strict compliance with the need for operational agility across wildly different regions and cultures. One part of the role is you get to build a world-class quality function from the ground up, leaving a lasting legacy on how the team operate globally. View
Level 7 Director, Global Quality Systems The Director, Global Quality Systems, is here to define and drive the worldwide strategy for all quality-related systems. This means you're building the digital backbone that ensures the products are safe, effective, and compliant, from raw materials right through to the customer. You'll sit at the intersection of global operations, regulatory affairs, and IT, translating complex compliance requirements into robust, user-friendly system solutions. When you get this right, the operations run smoothly, audits are a breeze, and the team avoid costly product issues. Get it wrong, and the team is looking at regulatory fines, product recalls, and a serious hit to the reputation. The work can involve balancing strict regulatory demands with the need for operational agility across diverse global sites. One part of the role is knowing your work directly protects the customers, the brand, and the bottom line. View
Level 7 Director, Operational Resilience The Director, Operational Resilience, is responsible for defining and driving the multi-year resilience strategy for the entire Operations business unit. This role isn't just about business continuity anymore; it's about a holistic approach that brings together crisis management, IT disaster recovery, physical security, and supply chain resilience. You'll work directly with the C-Suite and the Board, translating complex risks into clear strategic imperatives that protect the core business. When this role is done well, the organisation unit can shrug off significant disruptions, maintaining service levels, protecting revenue, and safeguarding the brand. When it's not, the team is looking at major financial losses, regulatory fines, and potentially irreparable damage to the reputation. The work can involve getting everyone, from the top floor to the shop floor, to truly embed resilience thinking into their day-to-day work. One part of the role is knowing you've built a genuinely robust organisation that can weather any storm, protecting thousands of jobs and millions in revenue. View
Level 7 Director, Operational Risk & Compliance The Director, Operational Risk & Compliance, is here to design, implement, and oversee the entire compliance framework for the Operations department. You'll be the one making sure the team is not just playing by the rules, but that the team is ahead of the curve, protecting the business from potential regulatory headaches and operational failures. This role sits within the operational excellence, shaping how the team manage risk and maintain quality across all the sites. if you get this right, you'll save the team millions in potential fines, prevent major disruptions, and keep the people safe. Get it wrong, and the team is looking at significant financial penalties, reputational damage, and potentially even operational shutdowns. The challenge? Balancing strict compliance with the need for operational efficiency, all while navigating a constantly shifting regulatory landscape. One part of the role is knowing you're the backbone of the company's integrity and directly safeguarding its future. View
Level 7 Director, Quality Systems & Compliance The Director, Quality Systems & Compliance, is responsible for defining, implementing, and overseeing the enterprise-wide quality systems strategy that underpins the operational excellence. You'll make sure all the quality systems—eQMS, LIMS, MES integrations, you name it—are not just working, but are genuinely fit for purpose and driving real value across the organisation units. This means translating complex regulatory requirements into practical, scalable system architectures that keep the team compliant and efficient. When this role is done well, the team sail through audits, the products are consistently high quality, and the operational teams trust the data from the systems. If it's not, the team face regulatory fines, product recalls, and a serious hit to the reputation, which the team can't afford. The work can involve balancing rigorous compliance with operational speed and innovation, often with legacy systems in the mix. One part of the role is knowing you're safeguarding the customers, the brand, and the ability to operate globally. View
Level 7 Director, Strategic Sourcing & Supplier Management The Director, Strategic Sourcing & Supplier Management, is responsible for defining and driving the entire procurement and supplier strategy for a key business unit. you're the person who makes sure the team has got the stuff the team need, when the team need it, at a price that makes sense, all while keeping an eye on the future. This directly impacts the bottom line, the operational efficiency, and the ability to deliver on customer promises. You'll sit right at the intersection of the operational needs and the external supply market, translating complex business requirements into strategic sourcing programmes and then turning supplier relationships into genuine partnerships. When this role is done well, the team see significant cost savings, reduced supply chain risk, and a steady stream of innovation from the key suppliers. When it's not, the team is facing production delays, quality issues, and potentially huge financial losses. The work can involve balancing aggressive cost targets with maintaining strong, resilient supplier relationships in a volatile global market. You'll also need to get various internal teams, from Engineering to Finance, to agree on what 'value' actually means. One part of the role is seeing your strategic decisions directly impact the operational performance and the market position. You'll be building something lasting. View
Level 7 Director/VP of Operations As the Director/VP of Operations, you'll be setting the multi-year quality strategy for a major business unit. This means you're not just reacting to issues; you're actively building the systems, processes, and culture that prevent them. You'll work at the intersection of the overall business strategy and the day-to-day realities of production, translating high-level goals into tangible quality programmes that deliver. your work directly impacts the reputation, the bottom line, and the ability to compete in the market. When this role is done well, the team will see significant reductions in the Cost of Poor Quality, fewer customer complaints, and a quality system that's a competitive advantage, not just a compliance checkbox. If it's not, the team is looking at potential recalls, regulatory fines, and serious damage to the brand. The challenge? You'll be balancing ambitious growth targets with uncompromising quality standards, often navigating complex trade-offs and legacy systems. One part of the role is seeing your strategic vision come to life, knowing you've built a robust quality framework that truly safeguards the future, and leading a team of dedicated quality professionals. View
Level 3 Distribution Assistant The Distribution Assistant is responsible for making sure the products get from the warehouse to the customers smoothly. Day-to-day, you'll be picking, packing, and getting shipments ready, often running a specific part of that process on your own. This role sits within the supply chain, bridging the gap between what customers order and what actually arrives at their door. You're effectively the final quality check before a product leaves the building. When you do this job well, orders go out on time, customers are happy, and the inventory stays accurate. If things go wrong, the team is looking at missed delivery dates, unhappy customers, and potentially expensive returns. This can involve dealing with those unexpected 'urgent' orders or when a system glitches, but the reward is seeing a busy day's worth of shipments head out the door, knowing you made it happen. You'll get a real sense of accomplishment from keeping things moving. View
Level 2 Distribution Clerk The Distribution Clerk is responsible for the day-to-day, hands-on tasks that keep the warehouse humming. This means picking orders, packing them up, getting goods ready for dispatch, and making sure everything arriving gets put away properly. You'll be within the operations, ensuring that what the customers order actually leaves the doors accurately and on time. When you do this job well, the customers get their deliveries without a hitch, and the inventory stays accurate, which makes everyone's life easier. If things go wrong, it can mean delays, unhappy customers, and a lot of extra work for the team. The work can involve keeping up with the pace and staying super accurate, even when things get a bit hectic. One part of the role is you'll see tangible results every single day, knowing you've played a direct part in getting products into people's hands. View
Level 2 Distribution Coordinator The Distribution Coordinator is all about keeping the daily flow of goods smooth and accurate. You'll be handling the bits and bobs that make sure the products leave the warehouse correctly and on schedule, which directly impacts how happy the customers are and how much money the team save. You'll work right alongside the warehouse team and the transport planners, translating customer orders into actual shipments, making sure everyone has the right information. When you do this job well, orders go out without a hitch, customer queries get sorted quickly, and the operations run like clockwork. If things go wrong, though, the team is looking at delayed deliveries, unhappy customers, and potentially wasted money. This can involve keeping track of a lot of moving parts and making sure every detail is correct, even when things get a bit hectic. One part of the role is you get to see the direct impact of your work, knowing you're a crucial part of getting products into people's hands, and you'll learn the foundations of a complex, fast-moving industry. View
Level 3 Distribution Director The Distribution Director (Level 002) is responsible for taking ownership of specific operational processes within the distribution network. You'll independently execute tasks, analyse performance data, and propose solutions to keep things running efficiently. This role directly impacts the ability to deliver products on time and in full, which keeps the customers happy and the sales team smiling. You'll typically work at the intersection of the warehouse floor and the back-office planning teams, translating raw operational data into findings people can use that the managers use to make better decisions. When you do this job well, the stock levels are accurate, the shipments leave on time, and the team is not paying loads of extra fees. When it's not done well, the team is likely to have unhappy customers, lost revenue, and a lot of frantic phone calls. The work can involve that the data isn't always clean, and the 'perfect' solution often clashes with the reality of a busy warehouse. One part of the role is seeing your analysis lead to real-world improvements, like cutting down on wasted time or saving the team a good chunk of cash on freight. View
Level 5 Distribution Manager The Distribution Manager is responsible for running all the daily distribution activities for a specific facility or a major functional area, like the entire transport fleet or the inventory control. You'll own the budget for your bit of the operation and be the one making sure the team hit the key performance indicators, day in, day out. you're the linchpin that keeps things moving. This role sits within the supply chain, connecting what Sales promises with what customers actually receive. You'll be taking the overall business strategy and turning it into practical, achievable plans for your team. When you do this well, the customers get their orders quickly and cheaply, and the organisation saves a load of money. If things go wrong, well, that means unhappy customers, expensive delays, and a lot of headaches for everyone further up the chain. This can involve balancing cost savings with service quality, especially when unexpected things happen. One part of the role is seeing a well-oiled machine you've built and led, delivering products seamlessly and efficiently. View
Level 3 EHS Manager The EHS Manager is responsible for making sure the operational sites are safe and environmentally sound. That means you'll be managing specific safety programmes, investigating incidents, and keeping an eye on the compliance. You'll work right there on the shop floor, shoulder-to-shoulder with the production teams, translating the big EHS picture into practical, day-to-day actions. When you do this job well, the team see fewer accidents, the environmental footprint shrinks, and everyone feels safer coming to work. Get it wrong, and the team is looking at injuries, fines, and a real hit to the reputation. This can involve getting everyone to buy into safety when production targets are looming. But the reward? Knowing you've genuinely protected people and the planet, which is a pretty good feeling. View
Level 5 EHS Manager, Operations The EHS Manager is responsible for directing the entire Environmental, Health, and Safety programme for a major operational site or a group of smaller facilities. This directly impacts the ability to operate safely, efficiently, and without major incidents or regulatory fines. You'll sit within the Operations leadership team, translating complex EHS regulations and best practices into practical, day-to-day actions that keep the colleagues safe and the environmental footprint minimal. When this role is done well, the team see fewer injuries, lower insurance costs, and a workforce that genuinely feels valued and protected. When it's not, the team is looking at serious injuries, potential fatalities, massive regulatory fines, and a damaged reputation, it can shut the team down. The work can involve balancing relentless operational demands with uncompromising safety standards, often having to make tough calls that might slow things down in the short term. One part of the role is knowing you're genuinely protecting lives and ensuring the long-term sustainability of the organisation. View
Level 3 EHS Specialist The EHS Specialist is here to make sure the day-to-day operations are as safe and sound as possible. You'll own a few specific safety programmes, like making sure everyone understands Lockout/Tagout, or handling all the chemical safety data sheets. This role directly impacts the well-being of the frontline teams and helps keep the team on the right side of the law. You'll work closely with site supervisors and production teams, translating safety rules into practical, everyday actions. When you do this job well, incidents go down, people feel safer, and the team avoid hefty fines. If it's not done well people get hurt, and the business faces serious consequences. This can involve balancing operational demands with absolute safety. One part of the role is knowing you've genuinely made a difference to someone's life and helped build a safer workplace. View
Level 3 Emergency Operations Specialist The Emergency Operations Specialist is here to keep the operations ticking over when things go sideways. You'll spend your days working on the 'left of the boom' stuff, that's all the planning and preparing the team do *before* an incident hits, and then you'll be right in the thick of it 'right of the boom' when an actual emergency unfolds. Think of it as being a bit of an insurance policy for the business, but one you actively manage and improve. You'll typically sit within the broader Operations team, working closely with various departments to understand their critical processes and how they'd cope under pressure. This role makes sure that when a major disruption happens, the team is not just reacting, but following a well-rehearsed plan. It's about translating potential chaos into a structured, organised response. When you do this job well, the organisation barely skips a beat during a crisis; customers might not even notice something went wrong. If it's not done properly, though, the team could be looking at significant financial losses, reputational damage, or even safety risks for the people. the stakes are pretty high. The work can involve getting people to take preparedness seriously when everything's calm. It's a bit like trying to convince someone to buy an umbrella on a sunny day. One part of the role is the absolute satisfaction of seeing a plan you helped build actually work when it really matters, knowing you've protected the business and your colleagues. View
Level 2 Emergency Preparedness Coordinator The Emergency Preparedness Coordinator helps keep the operations resilient by supporting the day-to-day readiness activities. You'll be the one making sure all the little pieces of the emergency plans are in place, which directly impacts the ability to respond quickly and effectively when an incident hits. You'll work closely with the Emergency Operations Manager and various department leads, translating the overall resilience strategy into practical, actionable steps that everyone can follow. When this role is done well, the response to any incident feels organised and calm, minimising disruption and keeping everyone safe. When it's not, the team could face chaos, delays, and bigger problems. The work can involve keeping everyone engaged in preparedness when there's no immediate crisis. The reward is knowing you're building a safer, more robust organisation. View
Level 5 Energy & Sustainability Manager The Energy & Sustainability Manager is responsible for defining and executing the overarching energy strategy across all operational sites, which directly impacts the bottom line and environmental commitments. You'll lead a team, setting the strategic direction for energy efficiency programmes, renewable energy adoption, and carbon reduction initiatives. This means you'll be at the intersection of operational efficiency and corporate sustainability, translating high-level business goals into practical, impactful projects. When this role is done well, the team see significant, verified reductions in energy spend—think millions of pounds annually—and tangible progress towards the net-zero targets. When it's not, the team is wasting money, falling behind competitors, and failing the environmental promises. The work can involve navigating complex organisational structures, securing substantial capital investment, and balancing ambitious sustainability goals with operational realities. The reward is seeing your strategy come to life, building a high-performing team, and genuinely making a difference to both the company's profitability and its impact on the planet. View
Level 3 Energy Management Specialist The Energy Management Specialist is responsible for meticulously tracking and analysing energy consumption across the operational sites, which directly impacts the operating costs and sustainability targets. You'll work at the intersection of facility operations and data analysis, translating raw utility data and BMS logs into findings people can use that the site managers and leadership use to make smarter energy decisions. When this role is done well, the team see tangible reductions in utility bills and a clearer picture of where the energy goes. When it's not, the team is essentially burning money and missing opportunities to be more efficient. The work can involve often convincing people to change long-standing habits and getting accurate data from sometimes temperamental systems. One part of the role is seeing a significant drop in a site's energy use because of something you spotted and helped fix, knowing you've made a real difference to both the budget and the planet. View
Level 6 Environmental Services Director The Environmental Services Director Manager is responsible for leading the environmental compliance and sustainability programmes across a defined region or a major operational function. You'll be the person who makes sure the team is not just staying out of trouble with the regulators, but also finding smarter, more sustainable ways to run the operations. This means setting the strategy, building a strong team, and owning the budget for your area. Day-to-day, you'll be balancing the big picture—like multi-year sustainability goals—with the nitty-gritty of making sure a specific site's permits are in order. You'll translate complex environmental regulations into practical, actionable plans for your managers and their teams. When this role is done well, the team see fewer incidents, lower regulatory risk, and real, measurable progress on the sustainability targets, which ultimately saves the team money and builds the reputation. If it's not, the team is looking at fines, operational shutdowns, and a serious hit to the brand. The work can involve getting everyone on board, from the shop floor to senior leadership, and making environmental stewardship a core part of how the team operate, not just an add-on. One part of the role is knowing you're making a tangible difference to the planet and the organisation, leading a team that's genuinely impactful. View
Level 3 Environmental Services Manager The Environmental Services Manager (L2) is responsible for independently overseeing daily cleaning operations and ensuring compliance in a specific area of the facility. You'll make sure the spaces are clean, safe, and up to scratch, which directly impacts the health and satisfaction of the customers and staff. You'll work closely with the Environmental Services Supervisor and the frontline team, translating operational plans into actual, sparkling clean spaces that meet strict health and safety standards. Think of yourself as the quality control expert and the go-to person for getting things done on the floor. When this role is done well, the facility feels clean, looks great, and passes every inspection successfully—meaning no one even notices the EVS team, which is actually a huge compliment. When it's not, you'll hear about it: complaints about cleanliness, potential safety hazards, or even audit failures. The work can involve keeping things consistent and perfect every single day, even when staffing is tight or unexpected issues pop up. One part of the role is knowing you're directly contributing to a safe, welcoming environment for thousands of people, and that's pretty important, honestly. View
Level 2 Environmental Services Technician The Environmental Services Technician is responsible for keeping the facility spick and span, which directly impacts the health, safety, and comfort of the visitors and staff. You'll work closely with your team and supervisor, translating cleaning schedules and protocols into actual clean spaces that everyone relies on. This means everything from daily tidying to deep cleaning specific areas, always following the rules. When you do this job well, the facility feels safe, looks great, and helps prevent the spread of germs. When it's not done right, well, that's when people notice, and it can lead to complaints or even health risks. The work can involve the sheer volume of work and the constant need to be thorough, even when you're busy. One part of the role is knowing you're making a real difference to people's well-being, even if they don't always say it. View
Level 2 Environmental Technician The Environmental Technician is here to help keep the sites compliant and safe, day in, day out. You'll spend most of your time out in the operational facilities, checking things, collecting samples, and making sure all the paperwork is spot on. This role directly impacts the ability to avoid fines and keep the operating permits, which is pretty crucial for the business, honestly. You'll work closely with the Environmental Specialist and the site operations teams, making sure what the team say the team is doing on paper actually happens on the ground. When you do this job well, the data is clean, the inspections are passed, and the team is not getting any nasty surprises from the environmental agency. If things go wrong, though, even small errors in data can cause big headaches later, or worse, lead to a Notice of Violation. The challenge? It's often repetitive work, but it needs your full attention every time. One part of the role is you'll learn the ropes of environmental compliance from the ground up and see how your meticulous work directly protects the company. View
Level 2 Environmental Technician / Associate Specialist The Environmental Technician / Associate Specialist is here to provide essential, day-to-day support for the environmental compliance programmes within Operations. You'll be making sure all the little pieces of the puzzle fit together, from collecting samples to getting the right data into the systems. This role sits within the operational sites, helping to translate complex regulations into practical, on-the-ground actions that the plant teams can follow. When you do this well, the team avoid fines, keep the permits in good standing, and protect the local environment. When things go wrong, even small errors can lead to bigger problems that take ages to fix and cost a fair bit of money. The work can involve the sheer volume of detail and the need for absolute accuracy, usually under tight deadlines. One part of the role is you'll be building a solid foundation for a career in a critical field, knowing your work helps keep the organisation responsible and sustainable. View
Level 3 Equipment Maintenance Technician You maintain plant machinery through diagnosis, repairs and preventive work. You work across mechanical, electrical and control systems, turning diagnostic information into practical maintenance actions. The condition of the equipment affects production output, efficiency and maintenance costs. Unexpected faults can cause downtime, missed targets and costs that affect the operation and its customers. Some problems are complex or intermittent. You need to diagnose them under pressure from production colleagues waiting for the equipment to return to service. The role requires technical judgement across the systems involved and careful attention to faults that may not be present all the time. View
Level 6 Equipment Maintenance Technician Manager The Equipment Maintenance Technician Manager is here to make sure the production lines never stop because of a faulty machine. You'll be leading a team of skilled technicians, setting the standard for how the team maintain the equipment, and being the first line of defence against costly downtime. This role sits within the Operations, translating strategic goals from the Director into practical, daily maintenance plans for your team. When you do this job well, the machines hum along, the production targets are met, and the safety record stays spotless. If things go wrong, though, the team is looking at lost production, missed deadlines, and a lot of frustrated people. This can involve balancing reactive breakdowns with proactive maintenance, all while developing your team. One part of the role is seeing your team grow, knowing you've kept the gears turning, and directly contributing to the company's success. View
Level 3 Equipment Reliability Engineer The Equipment Reliability Engineer is responsible for diving deep into equipment failures and spotting potential issues before they cause real headaches. You'll spend your days analysing data, getting your hands dirty on the plant floor, and working out how the team can keep the critical assets running longer and more reliably. You'll sit squarely within the Operations team, acting as the bridge between raw data from the machines and actionable plans for the maintenance crew. When you do this job well, the production lines hum along, unplanned downtime drops, and the team save a fair bit of cash on emergency repairs. Get it wrong, and the team is looking at costly outages, missed production targets, and a lot of frustrated people. This can involve getting everyone on the same page about what needs doing and why, especially when production pressures are high. One part of the role is seeing your recommendations actually make a tangible difference, extending the life of a critical pump or preventing a major line stoppage. It's genuinely satisfying when your analysis leads to real-world improvements. View
Level 2 Facilities Administrator The Facilities Administrator is responsible for making sure the office spaces are safe, functional, and pleasant for everyone. You'll be the one sorting out those day-to-day issues, from a leaky tap to making sure contractors are doing what they're supposed to. You'll work closely with the Facilities Manager, acting as their eyes and ears on the ground, making sure the sites are always up to scratch. When you do this job well, the colleagues won't even notice you're there, everything just works. The office is clean, comfortable, and safe. If things aren't running smoothly, though, you'll hear about it pretty quickly, and it can really mess up people's productivity. The work can involve juggling lots of small, urgent requests while keeping an eye on the bigger picture of planned maintenance. One part of the role is knowing you're directly contributing to a great working environment and keeping the business ticking over, even if it's behind the scenes. View
Level 2 Facilities Contract Administrator The Facilities Contract Administrator owns a portfolio of the day-to-day facilities vendor contracts, making sure everything runs like clockwork. You'll be the main point of contact for these suppliers, ensuring they meet their service level agreements (SLAs) and the team is getting what the team pay for. This role sits within the Operations team, bridging the gap between the physical sites and the external partners who keep them in shape. When you do this well, the offices are clean, the equipment works, and the colleagues can focus on their jobs without interruption. If it's not done properly, the team is dealing with unhappy staff, broken systems, and wasted money, it can get messy quickly. The work can involve juggling multiple contracts and urgent requests, often with tight deadlines. One part of the role is seeing tangible improvements to the workplace and knowing you're directly contributing to a better environment for everyone. View
Level 3 Facilities Project Manager The Facilities Project Manager is responsible for independently running small-to-medium facilities projects, typically up to £5M, within the operational footprint. You'll take ownership of the budget, schedule, and contractor communications for your assigned projects, making sure the team get what the team need without any nasty surprises. You're essentially the conductor of a small orchestra, making sure all the trades play in tune. This role sits within the Operations team, making sure the physical spaces support the day-to-day business. You'll translate business needs from various departments into tangible construction projects, ensuring the buildings are fit for purpose and compliant with all the rules. When this role is done well, the team get fantastic new spaces or upgraded systems that genuinely help the teams work better, all delivered on time and without breaking the bank. When it's not, projects drag on, costs spiral, and the colleagues get frustrated waiting for essential upgrades. The work can involve juggling multiple moving parts and dealing with the inevitable curveballs that construction throws your way. One part of the role is seeing a tangible asset go from a drawing to a fully functional space that everyone uses and appreciates. View
Level 5 Facilities Supervisor / Lead The Facilities Supervisor / Lead is responsible for making sure the physical workplaces are always in top shape, which directly impacts the employees' productivity and safety. You'll sit right between the Facilities Manager and the on-the-ground technicians, translating strategic goals into daily tasks and making sure they actually get done. When you do this well, the sites run like clockwork, employees are happy, and the team save money by preventing big issues. If it's not done well, things break, people get frustrated, and the team end up spending a fortune on emergency repairs. The work can involve juggling constant urgent requests with planned maintenance, all while keeping your team motivated and vendors accountable. One part of the role is you'll see the direct impact of your leadership every single day, knowing you're creating a great environment for everyone. View
Level 3 Factory Manager The Factory Manager (Mid-Level) is responsible for the smooth running of a specific shift or production area. You'll make sure the team hit the daily production goals, keep quality high, and maintain a safe working environment. you're the one who translates the big plans from the office into actual products coming off the line. You'll spend most of your time on the shop floor, dealing with whatever the day throws at you, be it a machine breakdown, a quality issue, or a staffing challenge. When you do this job well, products get made on time, to spec, and without incident, keeping the customers happy and the costs down. If things go sideways, the team is looking at missed deadlines, wasted materials, and potentially unhappy customers. This can involve balancing immediate firefighting with making sure processes are actually improving. It's a constant juggle, but the reward is seeing your team succeed and tangible products rolling out the door, knowing you made it happen. View
Level 5 Fleet Manager The Fleet Manager is responsible for the day-to-day operations and strategic health of a specific regional fleet or depot. You'll make sure the vehicles are safe, compliant, and available when the drivers need them, which directly impacts the ability to deliver goods on time and keep customers happy. You'll sit at the intersection of the drivers, maintenance teams, and external vendors, translating operational needs into actionable plans and making sure everyone's on the same page. When this role is done well, the vehicles are always ready, the costs are under control, and the drivers are safe. When it's not, the team is looking at late deliveries, regulatory fines, and hefty repair bills. The work can involve balancing urgent breakdowns with long-term strategic planning, all while keeping a tight lid on costs. One part of the role is seeing a well-oiled machine, knowing you've kept the promises to customers, and getting a good night's sleep knowing the fleet is in good shape. View
Level 3 Food Production Coordinator The Food Production Coordinator is responsible for making sure the production schedule actually happens, day in, day out. You'll be the crucial link between the big-picture plan and the actual manufacturing floor, translating orders into tangible products. Essentially, you're making sure the team has got the right ingredients, the right people, and the right machines running at the right time to hit the targets. This role sits within the factory, working closely with the production lines, quality control, and the warehouse. You're the one making sure every 'Batch Record' is spot on and that 'Line Changeovers' go as smoothly as possible. When you do this well, the lines run efficiently, waste is kept low, and the team hit the delivery dates, which keeps the customers happy. If things go sideways, though, the team could face delays, unhappy customers, and even costly 'Yield Loss'. This can involve dealing with all the curveballs a busy production environment throws at you, a machine breaks down, a raw material delivery is late, or Sales suddenly needs a 'fire drill' custom order. The reward, honestly? It's seeing thousands of products roll off the line, knowing you've played a massive part in making that happen, and keeping everything running like clockwork. View
Level 3 Food Safety Operations Manager You manage specific food-safety programmes and check that production follows the required safety and quality standards. Working between Production and Quality, you turn food-safety policies into factory-floor procedures and maintain records showing what has been done. Audit readiness is part of that responsibility. Failures can affect public health, lead to recalls and damage customer trust and the brand’s reputation. They can also affect the business’s ability to sell its products. You need to uphold the requirements in a busy production setting, including when colleagues feel a procedure slows their work. The role involves explaining those requirements and persuading people to follow them consistently. View
Level 3 Global Building Services Manager The Global Building Services Manager (at this level, the team is really talking about a Facilities Manager for a single site) is responsible for the day-to-day operational health of one of the key buildings. You'll make sure the lights stay on, the heating works, and everything else that keeps the people safe and productive is in order. You're essentially the conductor of an orchestra of contractors and internal teams, all working to keep the building running as it should. This role sits within the operations, directly impacting employee comfort, safety, and the ability to do business. You'll translate the global standards into practical, on-the-ground action, ensuring the facilities meet both the internal expectations and external regulations. When this role is done well, the site runs like clockwork—no one even notices you're there, which is often the best compliment. When it's not, you'll have unhappy staff, potential safety issues, and costly downtime. The work can involve balancing reactive 'break-fix' issues with proactive maintenance, all while keeping a tight grip on the budget. The reward is the satisfaction of walking into a perfectly functioning building, knowing you made it happen. View
Level 5 Global Continuous Improvement Manager The Global Continuous Improvement Manager leads the charge on how the team improve the operational processes across a major region or even globally. You'll be the one defining the 'what' and 'how' of continuous improvement, building a team to deliver real, measurable change. This role sits within the Operations leadership team, making sure the day-to-day work aligns with the long-term strategic goals. When you do this job well, the team is not just saving money; the team is delivering better quality, faster, and with less effort, which ultimately makes the customers happier and the organisation more profitable. When it's not done well, the team is stuck in old ways, wasting resources, and losing ground to competitors. The challenge? Getting everyone on board with change, especially when it means rethinking years of ingrained habits. One part of the role is seeing your strategic vision translate into tangible improvements that genuinely transform how the team operate, making a lasting difference to thousands of employees and millions of customers. View
Level 3 Global Facilities Assistant The Global Facilities Assistant is responsible for the day-to-day running of the office spaces, making sure everything from the air conditioning to the security systems are in good nick. You'll be the main point of contact for employees when something goes wrong, and you'll often be the one making sure the vendors actually turn up and do the job properly. This role sits within the Operations department, directly impacting employee productivity and safety across the sites. When you do this well, the offices are comfortable, secure, and problem-free, letting everyone focus on their work. If things go wrong, well, you'll hear about it quickly: unhappy employees, security risks, or even operational downtime. The work can involve juggling urgent requests with planned maintenance, all while keeping a cool head. One part of the role is knowing you've made a tangible difference to hundreds of people's daily working lives. View
Level 3 Global Facilities Manager The Global Facilities Manager (L2) is responsible for the smooth, safe, and efficient running of one of the key office sites, typically a medium-sized building in London. You'll be the go-to person for anything related to the physical workplace, from a leaky tap to making sure the fire alarms are tested on time. Day-to-day, this means you'll coordinate maintenance, manage contractors, and keep a close eye on the site budget. This role sits within the Operations, directly impacting employee productivity and wellbeing. You're the one making sure the colleagues can focus on their jobs without worrying about the office infrastructure. When you do this well, the office just *works*—it's clean, comfortable, and safe, almost invisibly. When things go wrong, however, it can quickly disrupt everyone's day, from a simple power cut to a missed safety inspection. the challenge is juggling a million small things while anticipating bigger issues before they happen. You'll need to be proactive, not just reactive. One part of the role is seeing a busy, happy office where your efforts directly contribute to a great working environment, and knowing you're the one keeping the wheels turning. View
Level 3 Global Head of Process Improvement The Global Head of Process Improvement at this level is responsible for identifying, analysing, and delivering improvements within specific operational processes. You'll independently run smaller projects, or take ownership of key workstreams within larger programmes, all aimed at making the operations slicker and more cost-effective. You're essentially the person who makes sure the day-to-day work isn't just happening, but happening well. This role sits right in the thick of the operational teams, often working directly with the folks on the ground, whether that's in a warehouse, a logistics hub, or a customer service centre. You'll be translating messy, real-world problems into structured improvement plans that the teams can actually follow. When you do this well, the team save money, reduce errors, and the customers get a better experience. If things go sideways, the team is looking at wasted effort, unhappy staff, and potentially missed targets. The work can involve often getting people to change their ingrained habits, even when the new way is clearly better. One part of the role is seeing your improvements make a tangible difference, saving someone time or making their job a bit easier. It's pretty satisfying when a process you've redesigned actually works. View
Level 3 Global Head of Production The Global Head of Production at this level (the team know the title sounds big, but let's be real, you're a Production Planner) is responsible for building and owning the production schedule for a specific manufacturing line or product family. You'll make sure the team can actually make what Sales promises, balancing customer demand with the factory's capabilities and material availability. You'll work at the intersection of Sales, Supply Chain, and the shop floor, translating demand signals into a concrete plan that keeps the operations running efficiently. When you get this right, products ship on time, inventory is controlled, and the production lines are productive. Get it wrong, and the team is either drowning in excess stock or missing critical customer orders, which costs the team money and reputation. The work can involve the constant flux—demand changes, machines break, materials get delayed. The reward is seeing your plan come to life, knowing you've kept the factory moving and customers happy. View
Level 6 Global Head of Quality, Operations The Global Head of Quality in Operations is responsible for setting the worldwide quality vision and making sure it actually happens on the ground. You'll build and run the systems that ensure everything the team make, from raw material to finished product, is good. This role sits within the manufacturing and supply chain, linking what the team promise to customers with what the team actually deliver. You're the one making sure the global sites are all singing from the same hymn sheet when it comes to quality standards and processes. When you do this job well, the customers get consistently great products, the team avoid costly recalls, and the brand reputation stays solid. it means fewer headaches for everyone, especially the COO. If it goes badly, though, you're looking at product failures, angry customers, regulatory fines, and a serious hit to the organisation’s name. This can involve getting everyone across different cultures and sites to buy into a unified quality approach, especially when local priorities often clash with global standards. You'll need to be a diplomat and a data wizard, all at once. One part of the role is seeing your strategies genuinely improve product reliability and customer satisfaction on a massive scale, knowing you've built a world-class quality culture that everyone trusts. View
Level 3 Global Inventory Control Manager The Global Inventory Control Manager is all about keeping the stock accurate and flowing, which directly impacts the ability to deliver on time and keep customers happy (and costs down). You'll spend your days digging into inventory discrepancies, figuring out what went wrong, and then putting in place fixes to stop it happening again. Think of yourself as the detective and the problem-solver for the global stock. This role sits within the operations, working between the warehouses, the planning teams, and sometimes even sales. You'll be translating raw data into findings people can use that help the team make better decisions about what to buy and where to store it. When you do this well, the team avoid costly stockouts and don't end up with piles of 'dead stock'. If you don't, well, the team is either disappointing customers or tying up millions in cash. The challenge? The data is often messy, and you'll get conflicting priorities from different teams. One part of the role is seeing your process improvements actually make a tangible difference to the bottom line and the operational efficiency. It's pretty satisfying, honestly. View
Level 3 Global Production Assistant You help keep production lines working across international factories. You manage schedules, follow up on materials and check that factories have what they need to meet production targets. Working between planning teams and the shop floor, you turn plans into practical steps. Unexpected issues mean the schedule may need attention before work can continue. You need to respond quickly while keeping track of materials and the wider production plan. Delays can affect customer orders and waste effort and money. The role connects planning with the physical products coming off the line, with attention to deadlines and production costs. View
Level 3 Global Production Control Coordinator The Global Production Control Coordinator is responsible for making sure the factories actually build what the team has promised, on time and to plan. You'll be knee-deep in daily production schedules, making sure the materials are there, the machines are ready, and the teams know what they're doing. This role sits within the operations, linking what Sales wants with what the factories can realistically deliver. You'll work at the intersection of demand planning and shop floor execution, translating sales forecasts into detailed production schedules that the manufacturing teams use to get things made. When this role is done well, the customers get their orders on time, the inventory levels stay sensible, and the factories run efficiently, saving the team a fair bit of cash. When it's not, the team end up with angry customers, piles of unused stock, or worse, production lines grinding to a halt, which costs the team a fortune in lost output. The work can involve that the plan almost always changes, so you need to be quick on your feet. The reward is seeing your efforts directly translate into products rolling off the line and happy customers. View
Level 6 Global Production Control Coordinator Manager The Global Production Control Coordinator Manager leads the production planning and scheduling teams across multiple sites, making sure the manufacturing operations are always aligned with customer demand and business goals. You'll be setting the overall strategy for how the team plan and control production, which directly impacts the ability to deliver products on time, manage inventory efficiently, and hit the financial targets. This isn't just about managing people; it's about shaping the entire production control function. Day-to-day, you'll be the one translating high-level business objectives into concrete production plans, working closely with sales, finance, and manufacturing plant managers. When this role is done well, the factories run like clockwork, inventory levels are appropriate, and the team is consistently meeting customer expectations. When it's not, you're looking at missed deliveries, excess stock, and a lot of unhappy customers and stakeholders. The work can involve balancing competing priorities from across the globe, dealing with unexpected disruptions, and continuously optimising complex processes. One part of the role is seeing your strategic vision come to life, knowing you're a key player in the company's success, and building a high-performing team that delivers real results. View
Level 3 Global Production Manager The Global Production Manager is responsible for owning and executing the production schedule for a specific product line or manufacturing area across the global network. You'll make sure the team hit the output targets, keep scrap rates low, and generally keep things ticking over. You'll work at the intersection of demand planning and the actual factory floor, translating sales forecasts into achievable production plans that the sites can follow. When this role is done well, the products get made on time, to spec, and without too much fuss, keeping the customers happy and the costs in check. When it's not, the team miss deadlines, waste materials, and end up with unhappy customers and stressed-out factory teams. The work can involve dealing with the constant curveballs, machinery breaking down, sudden changes in demand, or a critical component not showing up. The reward is seeing your planning come to life, knowing you've kept the entire operation running, and solving real, tangible problems every day. View
Level 3 Global Property Services Director The Global Property Services Director (L2) is responsible for keeping a specific site or a key property service process running like clockwork, which directly impacts the colleagues' productivity and the operational efficiency. You'll work at the intersection of the physical spaces and the people who use them, translating operational needs into tangible solutions that the site teams and colleagues use to get their jobs done. It's about making sure the building actually works for the business. When this role is done well, the sites are safe, comfortable, and efficient, and the colleagues barely notice you're there because everything just works. When it's not, you'll hear about it immediately, broken air conditioning, leaky roofs, or missed lease payments can really disrupt things. The work can involve often juggling urgent, unexpected issues with planned maintenance and budget constraints. The reward is seeing your efforts directly improve the daily experience for hundreds of people and knowing you're keeping a critical part of the business functioning. View
Level 3 Global Quality Assurance Coordinator The Global Quality Assurance Coordinator is responsible for making sure the operational processes and products consistently meet the required quality standards. You'll independently manage your own caseload of quality issues, typically focusing on low-to-medium complexity problems, and you'll be the one reviewing critical documentation before anything leaves the building. This directly impacts the product reliability, customer satisfaction, and the reputation. You'll sit right in the thick of it, working closely with the production teams, warehouse staff, and other Operations colleagues. You're the person who translates quality requirements into practical actions on the floor, making sure everyone understands what 'good' looks like. When you do this job well, the team avoid costly mistakes, reduce waste, and keep the customers happy and safe. If things go wrong, the team is looking at product recalls, regulatory fines, and a big hit to the bottom line. This can involve balancing the need for speed in operations with the absolute necessity of getting quality right every single time. One part of the role is knowing you're a critical safeguard, making sure the products are good and that the team is doing things the right way, always. View
Level 5 Global Quality Assurance Manager You lead a team of quality professionals and oversee the quality management system (QMS) for a site or a major product line. You review production processes, check how products meet specifications and prepare the operation for audits. You work with production, engineering and supply-chain teams so they understand and apply the quality requirements. The aim is reliable production, fewer customer complaints and readiness for audits. Failures can result in product recalls, regulatory fines and damage to the organisation’s reputation. You need to balance production pressures with quality requirements while managing the team and applying global standards. The work involves building a system people can use, checking whether it is working and addressing weaknesses. View
Level 6 Global Quality Control Assistant Manager The Global Quality Control Assistant Manager is here to lead the Quality Control team, making sure everything the team produce meets the absolute highest standards, every single time. You'll be the one setting the pace, guiding your team through the complexities of global quality standards and making sure the operational processes are robust enough to handle the pressure. this role is about protecting the customers, the brand, and the bottom line from quality mishaps. Day-to-day, you'll be juggling team management, strategic planning for quality improvements, and diving deep into investigations when things go wrong. You sit within Operations, acting as the bridge between strict regulatory demands and the practicalities of getting products out the door. When you do this job well, the products are consistently excellent, audits are a breeze, and the customers trust the team implicitly. Get it wrong, and the team is looking at recalls, regulatory fines, and a damaged reputation, not ideal, as you can imagine. The biggest challenge? Balancing the need for absolute quality with the operational drive for efficiency and speed. You'll often find yourself having to say 'no' or 'not yet' to other departments, which isn't always popular. But the reward? Seeing your team grow, knowing you've genuinely made a difference to product safety, and having a direct hand in shaping the global quality strategy. It's a big job with real impact. View
Level 3 Global Quality Control Manager The Global Quality Control Manager (at this level, often called a Quality Engineer) is responsible for really digging into the quality issues, from the moment a problem is spotted right through to making sure it doesn't come back. You'll independently manage non-conformances, figure out the actual root cause of failures, and deliver on smaller improvement projects that make a real difference to the operations. You'll work at the intersection of the production lines, engineering teams, and sometimes even the suppliers, translating raw defect data into actionable plans that the factory teams can use to improve. When this role is done well, the team see fewer customer complaints, less waste, and smoother production runs. When it's not, the team is stuck in a cycle of re-work, missed deadlines, and unhappy customers. The work can involve often getting different teams to agree on a solution and then actually stick to it. One part of the role is seeing a tangible improvement on the factory floor because of something you designed and implemented. View
Level 2 Global Quality Systems Administrator The Global Quality Systems Administrator is responsible for the day-to-day running and maintenance of the electronic Quality Management System (eQMS), ensuring all quality processes are followed to the letter. You'll be the primary point of contact for users, troubleshooting issues, processing documents, and keeping everything ticking over. This directly impacts the ability to meet regulatory requirements and ultimately, deliver safe, high-quality products to the customers. When you do this job well, the audit trails are spotless, documents are always up-to-date, and everyone knows where to find what they need. If it's not done well, the team risk audit findings, production delays, and even product recalls, it could be a mess. The work can involve balancing user needs with strict compliance, sometimes feeling like you're policing processes. One part of the role is knowing you're a critical part of keeping the operations compliant and the reputation solid. View
Level 5 Global Quality Systems Manager The Global Quality Systems Manager is here to make sure the quality management systems aren't just compliant on paper, but genuinely effective and user-friendly across all the operations. You'll be leading a team that builds, maintains, and improves the digital tools and processes that underpin everything the team do in quality. This directly impacts the ability to deliver safe, high-quality products and services, keeping the team on the right side of regulators and keeping the customers happy and safe. You'll sit right at the intersection of the global operations, IT, and regulatory affairs, translating complex regulatory requirements into practical, scalable system solutions. When this role is done well, the sites run like clockwork, audits are a breeze, and the teams actually enjoy using the QMS. When it's not, the team is facing audit findings, product recalls, and a lot of very expensive headaches. The challenge? Getting everyone on the same page, globally, and making sure the systems are robust enough to handle real-world operational chaos. One part of the role is knowing your work directly contributes to operational excellence and protects the brand and the customers. View
Level 3 Global Strategic Sourcing Director The Global Strategic Sourcing Director (at this level, think 'Specialist') is responsible for independently managing small-to-medium sourcing projects, which directly impacts the operational efficiency and cost base. You'll work at the intersection of the organisation units and external suppliers, translating their needs into clear procurement requirements that help the team secure the best deals. When this role is done well, the team save money, reduce risk, and keep the operations running without a hitch. When it's not, the team end up paying too much, dealing with unreliable suppliers, or even facing stock shortages. The work can involve balancing speed with thoroughness, especially when everyone wants something yesterday. The reward is seeing your negotiated deals directly benefit the company and knowing you've made a tangible difference. View
Level 5 Head of Continuous Improvement The Lead Head of Continuous Improvement is responsible for designing, leading, and embedding major improvement programmes across the Operations. You'll work at the intersection of strategic planning and day-to-day execution, translating the organisation goals into tangible process improvements that make a real difference to the customers and the bottom line. When this role is done well, the team see significant reductions in cost, lead time, and errors, alongside a much happier team who aren't fighting fires all the time. When it's not, the team is stuck in the mud, losing money and frustrating everyone. The work can involve getting people to change how they've always done things, even when the data screams for it. One part of the role is seeing your strategies transform how the team operate, making the team genuinely more effective and competitive. View
Level 6 Head of Delivery The Head of Delivery is responsible for defining and executing the delivery strategy for a major business unit or a critical product line. You'll be making sure the promises to customers are met, on time and within budget, which directly impacts the P&L and reputation. You'll sit within the Operations, translating big-picture strategic goals into tangible delivery programmes, making sure the team is always moving forward effectively. When this role is done well, the team see happier customers, more efficient teams, and a healthier bottom line. When it's not, well, the team is talking missed deadlines, frustrated teams, and potentially significant financial losses. The work can involve balancing long-term strategic thinking with the day-to-day realities of complex delivery. One part of the role is you get to see your vision transform how the team operate, and you'll build a high-performing team that delivers real value. View
Level 6 Head of Facilities The Head of Facilities is responsible for making sure all the buildings across a specific region or portfolio are running smoothly, safely, and efficiently. You'll essentially be the landlord, caretaker, and strategic planner for a collection of the physical assets, which directly impacts the operational uptime, employee safety, and bottom line. You'll work at the intersection of long-term capital planning and day-to-day operational excellence, translating business needs into physical space solutions that keep the operations humming. When this role is done well, the sites are safe, energy-efficient, and the teams can focus on their core jobs without worrying about a leaky roof or a broken air conditioning unit. When it's not, the team is looking at significant operational disruptions, hefty regulatory fines, and unhappy staff. The work can involve balancing immediate crises with long-term strategic investments, often with a tight budget. The reward is seeing your strategies directly contribute to a safe, productive, and cost-effective working environment across multiple locations. View
Level 3 Head of Food Operations The Head of Food Operations (Mid-Level) is responsible for making sure the daily production plans turn into actual products, on time and to the right quality. You'll independently manage specific operational processes, like a particular production line's schedule or the flow of raw materials, ensuring everything runs like clockwork. This role sits within the production facility, translating the bigger picture plans into day-to-day execution. You'll be the one making sure the ingredients are where they need to be, the machines are running, and the team knows what they're doing. When you do this job well, the production targets are consistently met, waste stays low, and the products hit the shelves exactly when they should. If things go wrong, though, the team is looking at missed deliveries, unhappy customers, and potentially even food safety issues, which the team can't afford. The work can involve balancing the need for speed with the absolute necessity of quality and safety, especially when unexpected problems pop up. One part of the role is seeing tangible products come off the line that you helped bring to life, knowing you've kept the factory humming and the customers fed. View
Level 5 Head of Logistics The Lead Head of Logistics is responsible for making sure the goods get where they need to be, on time and without costing a fortune. Day-to-day, you'll be overseeing a small team, managing the transport systems, and sorting out any snags that pop up. You'll work at the intersection of the warehouse operations, carrier partners, and the sales team, translating their needs into a workable plan for getting products out the door. When this role is done well, the customers get their deliveries exactly when they expect them, and the team save a fair bit of cash on freight. When it's not, the team is dealing with angry customers, missed deadlines, and a load of extra costs. The work can involve balancing those tight deadlines and budgets with the inevitable chaos of the real world—think traffic jams, customs delays, and unexpected breakdowns. One part of the role is seeing your team deliver against the odds and knowing you've kept the business moving. View
Level 3 Head of Operations The Head of Operations (Level 002) is responsible for the end-to-end execution of a key operational process, which directly impacts the service delivery and customer satisfaction. You'll work at the intersection of the internal teams and external commitments, translating business needs into consistent, repeatable actions that keep things moving. This isn't just about doing the work; it's about understanding why it matters and making sure it gets done right, every single time. When this role is done well, your process runs like clockwork, problems get spotted and sorted quickly, and the customers get what they expect without a hitch. When it's not, things get messy: delays, errors, unhappy customers, and a lot of firefighting for everyone else. The work can involve balancing daily execution with constantly looking for small ways to make things better. One part of the role is seeing a critical part of the organisation operate flawlessly because of your direct efforts, and knowing you're building a solid foundation for growth. View
Level 5 Head of Procurement The Lead Head of Procurement is responsible for defining and executing the sourcing strategy for one or more complex spend categories within Operations, which directly impacts the operational efficiency and bottom line. You'll work at the intersection of the Operations teams and the global supplier market, translating complex business requirements into robust sourcing plans that deliver tangible value. This means you'll be managing everything from initial market research to contract negotiation and ongoing supplier performance. When this role is done well, the team see significant cost savings, better supplier performance, and a more resilient supply chain, ultimately helping the Operations run smoother and more profitably. When it's not, the team is stuck with bad contracts, unreliable suppliers, and higher costs, which directly impacts the ability to deliver for customers. The work can involve balancing the immediate needs of Operations with long-term strategic goals, often with incomplete information and demanding stakeholders. The reward is seeing your strategies actually make a difference, saving the company millions and building a supply base that genuinely supports the growth. View
Level 3 Head of Quality The Head of Quality (at this level, think 'Quality Engineer who owns their patch') makes sure the products and processes consistently meet the agreed standards. You'll be the one digging into specific quality problems, figuring out the root causes, and putting fixes in place. This role sits within the production lines, working closely with the folks making the products and the engineers designing them. When you do your job well, the customers get brilliant products, the team waste less, and the reputation stays solid. If things go sideways, the team is looking at rework, unhappy customers, and potentially some serious costs. This can involve getting everyone on the same page about *why* a change is needed, especially when production targets are tight. One part of the role is seeing your improvements actually stick, making a tangible difference to the output and the bottom line. View
Level 5 Head of Supply Chain The Head of Supply Chain is here to make sure the products move smoothly from suppliers to customers. You'll be responsible for a major part of the supply chain, perhaps logistics, planning, or procurement, and you'll lead the team that makes it happen. This directly impacts how happy the customers are and how much money the team make or lose. Day-to-day, you're sitting at the intersection of the sales forecasts and the warehouse operations, trying to translate what Sales *thinks* they'll sell into a realistic plan for what Operations *can* deliver. When you do this well, the team has got the right stock, in the right place, at the right time, and the costs are under control. If you don't, the team is either drowning in inventory or constantly telling customers their orders are delayed. the challenge is balancing competing priorities—Sales wants everything, Finance wants to spend nothing, and Operations just wants a stable plan. One part of the role is seeing your team grow, solving genuinely complex problems, and knowing you're a critical part of keeping the business running. It's pretty satisfying when a big, complicated project finally lands successfully. View
Level 3 Health and Safety Officer The Health and Safety Officer is here to make sure the operations run smoothly and, more importantly, safely. You'll be the one who owns specific safety programmes, like making sure everyone's got the right PPE or that the Lockout/Tagout procedures are spot on. This role directly impacts the ability to keep people safe and avoid costly disruptions to the production lines. You'll work closely with the production teams and other H&S colleagues, translating safety policies into practical, shop-floor actions that actually stick. When you do this well, the team see fewer near misses, the incident rates drop, and everyone feels safer at work. If things go wrong, the team could be looking at serious injuries, regulatory fines, and a complete halt to operations, which nobody wants. This can involve getting busy operators to change long-held habits or to see safety as a shared responsibility, not just 'your job'. One part of the role is knowing you've genuinely helped protect people and kept the organisation running without a hitch. View
Level 3 Health and Safety Specialist You support frontline teams in applying safety procedures to daily work. You are a point of contact for their safety questions. You work with Operations Supervisors and production teams, turning safety policies into practical actions at the site. The work aims to reduce incidents and avoid disruptions caused by unsafe conditions. You help colleagues understand what the procedures require and how they apply to the job being done. Missed requirements can lead to injuries, production stoppages, investigations and fines. You need to maintain safety requirements when operational teams are pressing for speed. The role connects those requirements with the decisions and actions that affect colleagues during everyday production work. View
Level 3 Industrial Engineer The Industrial Engineer is responsible for independently tackling small-to-medium improvement projects, which directly impacts the operational efficiency and cost base. You'll work at the intersection of the production lines, warehousing, and quality teams, translating raw operational data into findings people can use that the plant managers and team leads use to make smarter decisions. When this role is done well, the team see fewer bottlenecks, quicker production times, and a happier workforce. When it's not, the team is wasting time, money, and frustrating the teams. The work can involve often getting people to change their established ways. The reward is seeing your ideas come to life and genuinely making a difference to how the team operate every single day. View
Level 3 International Maintenance Manager The International Maintenance Manager is here to make sure the maintenance programmes run smoothly across the various international sites. You'll work closely with local site teams and your Senior Manager, translating the global maintenance goals into practical, day-to-day actions that keep the equipment humming. When you do this well, the production lines stay up, costs stay down, and the safety record is solid. If things go wrong, the team is looking at expensive downtime, missed production targets, and potentially safety incidents. The big challenge is getting everyone on the same page when they're in different time zones, speaking different languages, and have their own ways of doing things. But the reward? You'll see your efforts directly impact the global output and help build genuinely reliable operations. View
Level 3 International Manufacturing Data Analyst The International Manufacturing Data Analyst is responsible for turning raw operational data into clear, findings people can use that directly impact the global manufacturing efficiency and product quality. You'll spend your days pulling data, cleaning it up ( a lot of cleaning), and then building reports and dashboards that show the team where the team can improve. You'll work at the intersection of the factory floors and the management teams, translating complex numbers into simple stories that help everyone understand what needs to happen next. When this role is done well, the team see fewer production bottlenecks, less waste, and the machines run more smoothly, ultimately saving the team money and getting products to customers faster. When it's not, the team is working without reliable information, making decisions based on gut feel rather than facts, which can lead to costly errors and missed targets. The work can involve often the sheer volume and messiness of the data, plus getting different teams to agree on what the numbers actually mean. The reward is seeing your analysis directly lead to tangible improvements on the factory floor, knowing you've made a real difference to the global operations. View
Level 3 International Purchasing Manager The International Purchasing Manager is responsible for managing a portfolio of international suppliers and ensuring the team get the best value for money on the goods the team buy. You'll be owning the purchasing process for specific product lines or components, making sure everything from initial quote to final delivery runs smoothly. This directly impacts the production schedules and the profit margins. Day-to-day, you'll be at the intersection of the Operations and Finance teams, translating the production needs into purchase orders and then making sure those orders are fulfilled efficiently and cost-effectively. When you do this well, the factories have what they need, on time, and the costs stay competitive. If things go wrong, production grinds to a halt, or the team is paying over the odds, which nobody wants. The challenge? Navigating complex global logistics and tricky negotiations. One part of the role is seeing your efforts directly contribute to getting the products into customers' hands, profitably. View
Level 5 International Quality Assurance Manager The International Quality Assurance Manager is here to make sure the quality systems are actually working across multiple international sites or a significant region. You'll be the one translating global quality strategy into actionable plans for your teams, making sure everyone's pulling in the same direction. This directly impacts the brand reputation, customer loyalty, and ultimately, the bottom line. Day-to-day, you'll be juggling team leadership, problem-solving, and continuous improvement. You're the bridge between the high-level quality vision and the gritty reality on the factory floor. When you do this well, the team avoid costly recalls, pass audits successfully, and deliver consistent quality to the customers. If it goes wrong, the team is looking at massive financial hits, regulatory fines, and a damaged reputation that takes years to rebuild. The challenge? You're often the unpopular voice saying 'no' when production wants to rush. You'll need to balance commercial pressures with uncompromising quality standards. One part of the role is building a truly robust quality organisation and seeing your team grow, knowing you're protecting the business and its customers globally. View
Level 3 International Quality Inspector The International Quality Inspector is responsible for independently checking the quality of the products and components at supplier sites across the globe. You'll spend your time making sure what the team has ordered is what the team actually get, catching any issues right at the source. This directly impacts the production lines, customer satisfaction, and the bottom line. You'll work closely with the Procurement and Engineering teams, acting as the critical link between the design specifications and the reality of manufacturing. You're translating technical drawings into tangible quality checks, making sure everyone's on the same page, even across different languages and cultures. When you do this job well, the production runs smoothly, the customers get good products, and the team avoid costly rework or embarrassing recalls. If things go wrong, the team is looking at production stoppages, unhappy customers, and a lot of wasted money. The work can involve being firm on quality standards while maintaining good relationships with the suppliers, who are often under immense pressure themselves. One part of the role is knowing you've personally prevented a major problem and kept the operations running like clockwork. View
Level 5 International Quality Inspector Manager The International Quality Inspector Manager is responsible for building and running the global supplier quality programme, which directly impacts the product reliability, brand reputation, and bottom line. You'll lead a small team of quality inspectors and engineers, making sure the team is getting good parts from the suppliers, no matter where they are in the world. This means everything from setting up auditing schedules to sorting out major defect issues with a factory on the other side of the planet. When this role is done well, the customers get fantastic, reliable products, and the team avoid costly recalls or production delays. When it's not, the team is dealing with angry customers, wasted materials, and a lot of headaches. The work can involve balancing strict quality standards with the realities of international manufacturing and complex supplier relationships. The reward is seeing your team's work directly translate into high-quality products that the customers love and trust. View
Level 3 International Shipping and Receiving Coordinator The International Shipping and Receiving Coordinator independently manages the end-to-end process for international shipments, making sure the products reach their destination on time and without any customs drama. You'll be the go-to person for specific trade lanes, handling everything from booking freight to making sure all the paperwork is spot on. Truth is, you're the one who keeps the global supply chain actually moving, preventing costly delays and keeping the customers happy. This role sits right in the thick of it, connecting the warehouses with the international customers and suppliers. You're translating sales orders into actual physical movement, working closely with the freight forwarders and customs brokers. When you do this well, the inventory flows smoothly, and the team avoid those annoying (and expensive) demurrage fees. When things go wrong, though, you're looking at production lines stopping, missed sales, and a lot of frustrated people. The challenge? Things will always go wrong, port strikes, bad weather, or a container getting 'rolled' to the next vessel. You'll need to be quick on your feet and calm under pressure. The reward is the satisfaction of seeing a complex, high-value shipment successfully delivered, knowing you navigated all the hurdles and kept everyone in the loop. View
Level 2 Inventory Analyst The Inventory Analyst is responsible for keeping the inventory data accurate and the reports on time, which directly impacts how smoothly the warehouses run and how quickly customers get their orders. You'll work closely with your supervisor and the warehouse teams, translating raw data into clear, actionable information that helps the team avoid stockouts or too much excess. When this role is done well, the inventory records are appropriate, and everyone has the right numbers to make decisions. When it's not, the team end up with the wrong stock in the wrong place, costing the team money and frustrating the customers. This can involve dealing with messy data and constantly changing priorities. One part of the role is you'll learn the ins and outs of a global supply chain, and you'll see your accurate work directly impact the operational efficiency. View
Level 3 Inventory Manager The Inventory Manager is responsible for the day-to-day health of a specific product category's stock levels. You'll be the one digging into the numbers, figuring out why the team is running low on one item and sitting on too much of another. This directly impacts the ability to fulfil customer orders, keep production lines moving, and, crucially, manage the cash flow. You'll work closely with the warehouse team, procurement, and sales, essentially translating what customers want into a practical inventory plan. When you get it right, orders ship on time, production never stops for a missing part, and the team is not tying up millions in dead stock. Get it wrong, and the team is looking at unhappy customers, missed revenue, and a warehouse full of stuff no one wants. The challenge? It's a constant battle against unexpected demand spikes, supplier delays, and sometimes messy data. One part of the role is seeing your careful planning pay off, knowing you've kept the entire operation running smoothly and saved the company a fair bit of cash. View
Level 5 Lead / Principal Manufacturing Process Engineer As the Lead / Principal Manufacturing Process Engineer, you'll be the architect behind how the team actually make the products, especially the new ones. This means designing robust, efficient manufacturing processes from the ground up and being the site's ultimate guru for a specific critical technology or methodology. You're not just improving; you're innovating how the team build things. You'll work at the intersection of Product Design, Production, and Quality, translating complex engineering drawings into practical, repeatable factory floor processes that deliver on spec, every time. you're the one who makes sure the brilliant product ideas can actually leave the building. When this role is done well, the team launch new products smoothly, hit the quality targets, and keep production costs down. When it's not, the team face costly delays, scrap piles up, and the reputation takes a hit. The work can involve balancing theoretical perfection with the messy reality of a busy factory floor, often with tight budgets and even tighter deadlines. One part of the role is seeing a product you helped design the process for roll off the line perfectly, knowing you made it happen. View
Level 5 Lead Advanced Analytics Manager, Operations The Lead Advanced Analytics Manager for Operations is here to tackle the toughest operational puzzles using data. You'll be the primary analytical brain for a specific business unit or a major programme, digging deep into how the team do things today and figuring out how the team can do them much better tomorrow. This isn't about running standard reports; it's about building new ways of seeing the operations, predicting problems before they happen, and optimising everything from inventory flow to production schedules. You'll sit right at the intersection of the data science capabilities and the gritty reality of the factory floor or warehouse. Your job is to translate complex analytical findings into clear, practical recommendations that the operational teams can actually use. When you do this well, the team will see tangible improvements: less waste, happier customers because things arrive on time, and a healthier bottom line. Get it wrong, and the team could be making expensive decisions based on bad data, leading to missed targets or even production stoppages. The work can involve dealing with incredibly messy, often incomplete data, and then convincing seasoned operational managers to change practices they've used for decades. But the reward? Seeing your models directly impact thousands of people, saving millions of pounds, and genuinely transforming how the team operate. it's pretty satisfying when a complex simulation you built leads to a major capital investment that pays off. View
Level 5 Lead Aircraft Turnaround Specialist The Lead Aircraft Turnaround Specialist is responsible for overseeing all aircraft ground operations within a specific terminal area or across an entire shift. You'll lead a team of Aircraft Turnaround Coordinators, making sure every flight gets pushed back on time and safely. This directly impacts the airline's reputation, customer satisfaction, and the bottom line. You're essentially the conductor of a very fast, very complex orchestra, where every instrument (fuel, bags, cleaning, catering) needs to play in perfect harmony to avoid a cacophony of delays. When this role is done well, flights leave on schedule, the team feels supported, and potential issues are nipped in the bud before they become major headaches. When it's not, the team is looking at missed departure slots, unhappy passengers, and significant financial penalties. The work can involve balancing the relentless clock with the unexpected curveballs—like a sudden weather diversion or a critical piece of ground equipment breaking down. One part of the role is seeing your team pull off a flawless turn on a packed wide-body, knowing you were the one calling the shots and keeping everyone calm. View
Level 5 Lead Business Operations Analyst The Lead Business Operations Analyst is responsible for defining the strategy and architecture for the operational processes and systems. You'll lead complex, multi-stage projects, often managing a small team of analysts, to build out new capabilities or fundamentally transform existing ones. This role sits at the intersection of strategic planning and hands-on execution, translating high-level business goals into concrete, repeatable operational workflows. When you get this right, the operations run like a well-oiled machine: faster, cheaper, and with fewer errors. You'll see tangible improvements in efficiency and customer satisfaction. Get it wrong, and the team is looking at missed targets, frustrated teams, and potentially significant financial losses. The challenge? You'll often be solving problems no one else has figured out yet, navigating political landscapes, and dealing with seriously messy data. One part of the role is seeing your designs come to life and genuinely moving the needle on critical business outcomes. View
Level 5 Lead Business Process Manager The Lead Business Process Manager is here to design, optimise, and govern the end-to-end operational processes that keep the organisation running. You'll be responsible for a portfolio of complex, interconnected processes, making sure they deliver what the team need, every single time. This means you'll spend your days figuring out how to make things faster, cheaper, and more reliable, all while keeping the customers happy. You'll sit within Operations, working closely with various teams to understand their challenges and translate those into practical, repeatable processes. When this role is done well, the operations hum along, the costs stay low, and the service quality is good. If it's not done well, the team will see bottlenecks, errors, unhappy customers, and wasted money, it can be a bit of a disaster. This can involve navigating the politics and resistance to change that always comes with altering how people work. You'll need to be a master of persuasion and a bit of a diplomat. One part of the role is seeing your designs actually make a tangible difference, improving the daily lives of hundreds of colleagues and directly impacting the bottom line. It's about building something that truly works. View
Level 5 Lead Business Systems Administrator The Lead Business Systems Administrator is here to make sure the Operations systems—things like the ERP, WMS, and various integration platforms—are stable, performant, and actually help the teams get their jobs done. You'll work at the intersection of the Operations teams (warehouse, logistics, customer service) and the wider Technology group, translating what the business needs into system solutions that work. When you do this well, the operations run like a well-oiled machine, orders go out on time, and the teams aren't battling clunky software. If it's not done right, the team is looking at missed shipments, unhappy customers, and a lot of frustrated colleagues. The challenge? You'll be dealing with complex, often interdependent systems and a constant stream of 'urgent' requests. One part of the role is seeing your work directly improve how the team deliver for the customers and make life easier for the Ops teams. View
Level 5 Lead Circular Economy Strategist The Lead Circular Economy Strategist is responsible for shaping and driving the circular economy roadmap across a specific business unit or major operational area. You'll move beyond individual projects, looking at the bigger picture of how the materials flow, from design right through to end-of-life, and then back again. This role sits right at the intersection of operational efficiency, product development, and the broader sustainability goals, making sure the team is not just talking about circularity but actually doing it. When you get this right, the team will see significant reductions in virgin material use, less waste heading to landfill, and potentially even new revenue streams from the 'waste' products. Get it wrong, and the team risk falling behind competitors, facing regulatory fines, and damaging the brand reputation. This can involve getting different departments—who all have their own priorities—to agree on a shared vision and then commit to the changes needed. But the reward is seeing tangible, positive environmental and financial impact from your strategies, knowing you're building something genuinely better. View
Level 5 Lead Compliance Coordinator The Lead Compliance Coordinator is here to make sure the operations don't just 'do' compliance, but 'live' it. You'll be the architect of the compliance controls, translating dense legal speak into practical, everyday steps for the operational teams. This means you're not just looking for problems; you're designing solutions that embed compliance right into how the team work, from the factory floor to the supply chain. You'll also guide a small team, helping them understand the 'why' behind the 'what'. Truth is, this role sits right at the intersection of regulatory requirements, operational reality, and the internal risk appetite. You'll take a new piece of legislation, break it down, and then work out exactly how the teams need to change their behaviour or processes to stay on the right side of the law. When this role is done well, the team sail through audits, avoid hefty fines, and, more importantly, operate safely and ethically. If it's not, the team face operational disruptions, reputational damage, and potentially significant financial penalties. The real challenge? Getting busy operational managers to genuinely buy into new controls, especially when they see it as 'more paperwork'. One part of the role is seeing your designs actually work, protecting the business, and knowing you've built something robust that stands up to scrutiny. View
Level 5 Lead Compliance Specialist, Operations The Lead Compliance Specialist, Operations, is here to architect and implement robust compliance processes across the operational sites. You'll be the one translating complex regulations into practical, workable steps for the teams on the ground. Day-to-day, this means you're designing how the team manage risk, ensuring the team is audit-ready, always, and leading the charge on key compliance projects. You'll work at the intersection of regulatory requirements and operational reality, figuring out how to keep the team compliant without grinding productivity to a halt. When this role is done well, the operations run like a well-oiled machine, free from major incidents, regulatory fines, and reputation damage. The team will pass audits successfully, and the teams will understand *why* compliance matters, not just *what* they have to do. When it's not, the team risk hefty penalties, operational shutdowns, and putting the people in harm's way. The work can involve balancing strict adherence to rules with the need for efficient operations, often having to say 'no' in a way that still gets buy-in. The reward is seeing your systems prevent real problems and knowing you're genuinely protecting the business and its people. View
Level 5 Lead Continuous Improvement Manager The Lead Continuous Improvement Manager is here to tackle the big, messy operational problems that no one else has quite figured out. You'll lead a small team, guiding them through complex improvement projects that span across different parts of the Operations, from the warehouse floor to the customer service centre. You're not just fixing things; you're building a culture where everyone thinks about how to do things better. This role sits within the operational efficiency. You'll translate high-level business goals into concrete process changes, making sure the day-to-day work actually supports the strategic aims. When you do this well, the team see real, tangible improvements: quicker deliveries, happier customers, and less wasted effort. Get it wrong, and the team is stuck in the same old inefficient loops, costing the team money and frustrating the teams. The work can involve getting everyone on board, from the frontline staff to senior leadership, and keeping them engaged when things get tough. One part of the role is seeing your work directly improve how thousands of people do their jobs and how the customers experience the service—that's pretty powerful. View
Level 5 Lead Continuous Improvement Specialist (Black Belt) The Lead Continuous Improvement Specialist (Black Belt) is here to tackle the most stubborn operational headaches, the ones that cost the team money or annoy the customers. You'll be leading a portfolio of improvement projects, not just one, making sure they actually deliver what they promise. This role sits within the Operations function, working to smooth out the bumps and speed up the processes. You'll translate high-level business goals into concrete, measurable process changes that the frontline teams can actually implement. When you do this job well, the team will see real, tangible improvements: less waste, happier customers, and a more efficient bottom line. Get it wrong, and the team will just keep throwing money at the same old problems, frustrating everyone involved. The challenge? You'll often be dealing with novel problems, ambiguous situations, and a fair bit of resistance to change. One part of the role is seeing your work directly improve how thousands of customers experience the service and how hundreds of colleagues do their jobs every day. View
Level 5 Lead EHS Specialist The Lead EHS Specialist is responsible for designing, implementing, and managing critical EHS programmes across the operational site. You'll be the one making sure the production lines run safely, the environmental footprint is managed, and the people go home in one piece every day. This isn't just about ticking boxes; it's about embedding safety into the very fabric of how the team do things here. You'll work at the intersection of production targets and regulatory requirements, translating complex safety standards into practical, shop-floor actions that the teams can actually follow. When you do this job well, you'll see a real drop in incidents, a more engaged workforce that genuinely cares about safety, and a smoother operation overall because fewer things go wrong. If it's not done well people get hurt, the team face hefty fines, and the reputation takes a hammering. The challenge? Getting everyone on board, from the newest hire to the most seasoned plant manager, especially when production pressures are high. One part of the role is knowing you've made a tangible difference to people's lives and the business's sustainability. View
Level 5 Lead EHS Specialist / Safety Supervisor The Lead EHS Specialist / Safety Supervisor is responsible for designing, implementing, and overseeing key safety programmes across the operational sites. You'll lead a small team of Safety Coordinators, making sure the day-to-day operations are not just efficient, but fundamentally safe. This role directly impacts the ability to keep the colleagues safe, avoid costly incidents, and maintain the reputation within the industry. You'll work at the intersection of operational efficiency and regulatory compliance, translating complex safety standards into practical, workable procedures that the frontline teams can actually follow. View
Level 5 Lead Emergency Operations Manager The Lead Emergency Operations Manager defines and runs the preparedness programmes, making sure the team is not just reacting to incidents but proactively planning for them. You'll be the person who translates potential threats into concrete plans and exercises, ensuring the teams know exactly what to do when the unthinkable happens. This role sits within the operational resilience, bridging the gap between high-level risk assessments and on-the-ground readiness. When you do this job well, the organisation can weather any storm, minimising disruption and protecting the people and assets. If it's not done right, a minor incident can quickly escalate into a major crisis, costing the team millions and damaging the reputation. This can involve getting people to care about preparedness when everything's calm, but the reward is seeing your plans work flawlessly when it really matters, knowing you’ve kept the lights on. View
Level 5 Lead Equipment Maintenance Technician The Lead Equipment Maintenance Technician is responsible for planning and coordinating the maintenance team's daily and weekly work, tackling the most complex equipment failures, and driving improvements in the maintenance processes. You'll be the linchpin between routine repairs and long-term reliability, translating raw breakdown data into actionable plans that keep the operations smooth. When you do this job well, the machines run longer, break down less, and the production targets are met more consistently. If you don't, the team is looking at costly downtime, missed deadlines, and a lot of frustrated production staff. The work can involve balancing urgent breakdowns with strategic planning and mentoring your team. One part of the role is seeing a direct, measurable impact on the operational efficiency and knowing you've helped your team grow. View
Level 5 Lead Food Production Coordinator As the Lead Food Production Coordinator, you'll be the backbone of the daily operations, making sure the production lines run smoothly and efficiently. You're essentially the conductor of the orchestra, making sure all the different parts—people, machines, materials—are playing in harmony to get the food out the door. You'll sit within the factory, translating the big-picture sales forecasts into a detailed, executable plan for the production teams. When you do this job well, the lines hum, waste is minimal, and the team hit the targets, meaning happy customers and a healthy business. If things go wrong, though, the team is looking at missed orders, unhappy clients, and potentially a lot of wasted product. This can involve balancing the constant pressure to produce more with the absolute need to maintain quality and safety. One part of the role is seeing a complex operation come together because of your leadership and planning, and knowing you're putting great food on people's tables. View
Level 5 Lead Global Continuous Improvement Manager The Lead Global Continuous Improvement Manager is responsible for driving and overseeing a portfolio of critical CI projects across the Operations. You'll work at the intersection of strategic objectives and ground-level execution, translating big-picture goals into tangible process improvements that save the team money and make the customers happier. When this role is done well, the team see significant, measurable improvements in efficiency, quality, and cost across entire business units. When it's not, the team risk falling behind competitors, wasting resources, and frustrating the frontline teams with endless, ineffective changes. The work can involve navigating complex organisational politics and getting diverse teams to embrace new ways of working. The reward is seeing your designs come to life and genuinely transforming how the team operate globally. View
Level 5 Lead Global Head of Quality The Lead Global Head of Quality is responsible for designing, implementing, and overseeing the quality control systems for specific production lines or operational areas. You'll work at the sharp end of Operations, translating global quality standards into practical, repeatable processes that the teams can follow day-to-day. This directly impacts the product reliability, customer satisfaction, and ultimately, the bottom line. When this role is done well, the team see fewer defects, less rework, and the customers get exactly what they expect, every single time. When it's not, the team is facing costly recalls, angry customers, and a damaged reputation. The work can involve often balancing the need for speed in production with the absolute requirement for quality, all while managing a team and dealing with external scrutiny. One part of the role is seeing your systems prevent problems before they even start, knowing you've built something robust and reliable. View
Level 5 Lead Global Operations Program Manager The Lead Global Operations Program Manager is responsible for overseeing a portfolio of interconnected projects (a 'program') that collectively achieve a larger strategic objective. This means you'll define the overall strategy for these initiatives, making sure they're all pulling in the same direction and delivering tangible value to the global operations. You'll work at the intersection of strategic planning and hands-on execution, translating high-level business goals into actionable project plans that the teams can actually deliver. When this role is done well, the team see significant improvements in the operational efficiency, customer experience, and bottom line. Think smoother supply chains, faster order fulfilment, or a dramatically better experience for the internal teams. When it's not, the team risk wasted investment, missed market opportunities, and frustrated employees and customers. The work can involve navigating complex global dynamics and influencing diverse teams without direct authority. The reward is seeing your strategic vision come to life and genuinely transforming how the team operate across the world. View
Level 5 Lead Global Product Quality Director The Lead Global Product Quality Director is responsible for architecting and overseeing the quality framework for key product lines across the global operations. Day-to-day, you'll be designing advanced quality plans, leading critical problem-solving efforts, and making sure your team has what they need to deliver. This role sits right at the intersection of Product Development, Manufacturing, and Supply Chain, translating design specifications into robust production quality controls that actually work on the factory floor. When you do this well, the products launch flawlessly, customer returns plummet, and the brand reputation soars. Get it wrong, and the team is looking at costly recalls, regulatory headaches, and a lot of unhappy customers. The challenge? You'll often be the one saying 'no' to tight deadlines or pushing for more testing when everyone else wants to ship. One part of the role is seeing products you've touched become market leaders because they just *work*. View
Level 5 Lead Global Quality Audit Manager As the Lead Global Quality Audit Manager, you'll be the brain behind the worldwide audit programme. Day-to-day, that means you'll be designing the audit methodologies, building the frameworks, and acting as the ultimate subject matter expert for how the team check the operational quality across all sites and suppliers. You'll work at the intersection of the global Operations teams and regulatory compliance, translating complex standards into practical audit plans that actually make a difference on the shop floor. When you do this well, the team spot risks before they become major issues, the operational processes get genuinely better, and the team sail through external inspections. If it's not done right, the team risk regulatory fines, product recalls, and a real hit to the brand's reputation. The challenge? You'll need to balance rigorous compliance with the practical realities of a busy global operation, often dealing with conflicting priorities. One part of the role is seeing your audit strategies directly improve product quality and operational efficiency on a massive scale, protecting both the customers and the organisation. View
Level 5 Lead Global Quality Control Director As the Lead Global Quality Control Director, you'll be the architect behind the quality systems for specific, critical operational areas. This means you're not just fixing problems; you're building the processes and frameworks that prevent them across the global footprint. You'll lead a small team of quality engineers, guiding their work and helping them grow, all while tackling some of the trickiest quality challenges. This role sits within the Operations, bridging the gap between high-level quality strategy and day-to-day execution on the factory floor. You'll translate global quality policies into practical, implementable systems that the site teams can actually use to deliver consistent product quality. When you do this well, the team will see fewer defects, happier customers, and significantly lower costs of poor quality—think millions in savings, honestly. If it's not done effectively, the team is looking at product recalls, regulatory fines, and a real hit to the brand reputation. The biggest challenge? Getting everyone on the same page, especially when 'global standardisation' means changing local habits. One part of the role is seeing your systems actually work, knowing you've made a tangible difference to the product quality and the bottom line. View
Level 5 Lead H&S Business Partner The Lead H&S Business Partner is here to make sure the operations run safely, every single day, for a specific site or business unit. You'll be the expert on the ground, not just advising, but actually driving the safety agenda and making sure it sticks. This means you'll spend your time at the intersection of operational demands and safety best practices, translating complex regulations into practical, shop-floor actions that the teams can follow. When you do this well, the team see fewer incidents, happier teams, and a much more resilient operation. If it's not done properly, well, that's when the team get serious injuries, production halts, and a whole lot of regulatory headaches, nobody wants that. This can involve balancing the constant pressure for output with the absolute need for safety. One part of the role is knowing you're genuinely protecting people and building a culture where everyone goes home safe, every shift. View
Level 5 Lead Health and Safety Coordinator As the Lead Health and Safety Coordinator, you'll be the driving force behind the site-specific safety programmes. You'll take the overarching safety strategy and turn it into actionable plans, making sure everyone from the newest starter to the most seasoned supervisor knows what's expected. Day-to-day, this means you're designing, implementing, and constantly improving the safety initiatives, whether that's Lock-Out/Tag-Out procedures or the Behaviour-Based Safety observations. You'll also be leading a small team of H&S Coordinators, coaching them and making sure they're set up for success. This role sits within the Operations, working closely with production teams, engineering, and site leadership. You'll be the one making sure the operational goals never compromise safety standards. When you do this job well, the incident rates drop, the safety culture gets stronger, and the people feel genuinely cared for. Get it wrong, and the team is looking at serious injuries, regulatory fines, and a damaged reputation, not to mention the human cost. This can involve getting everyone on board with new ways of working, especially when production pressures are high. One part of the role is knowing you've made a tangible difference to people's lives and helped build a safer workplace for hundreds of colleagues. That's a pretty big deal, honestly. View
Level 5 Lead Health and Safety Manager The Lead Health and Safety Manager is responsible for designing, implementing, and overseeing comprehensive safety programmes across multiple operational sites or a significant business unit. You'll move beyond reacting to incidents and really focus on building proactive systems that keep the people safe, which directly impacts the operational efficiency and reputation. You'll work at the intersection of regulatory compliance and operational reality, translating complex safety standards into practical, repeatable processes that the frontline teams can actually use and understand. When this role is done well, the team see fewer incidents, lower insurance costs, and a genuinely safer workplace where everyone feels protected. When it's not, the team is looking at serious injuries, regulatory fines, and significant disruption to the operations. The work can involve often balancing the relentless pressure for production with the absolute necessity of safety, and getting everyone from the shop floor to senior leadership to truly buy in. One part of the role is knowing you've built a culture where people go home safe every single day. View
Level 5 Lead Industry 4.0 Solutions Architect (Operations) The Lead Industry 4.0 Solutions Architect is responsible for designing and overseeing the implementation of the plant-wide Industry 4.0 solutions. This directly impacts the operational efficiency, product quality, and overall production agility. You'll work at the intersection of operational technology (OT) and information technology (IT), translating complex business needs into robust, scalable digital architectures that the plant teams can actually use. When this role is done well, the production lines run smoother, the team catch issues before they become expensive problems, and the operations leaders get real-time data to make smarter decisions. When it's not, the team is stuck in 'pilot purgatory', lots of cool tech that never gets scaled, or worse, systems that don't talk to each other, creating more headaches than they solve. The work can involve navigating legacy systems, IT/OT friction, and getting buy-in from everyone from the shop floor to the boardroom. The reward is seeing your architectural designs transform how the team make things, making a tangible difference to the bottom line. View
Level 5 Lead International Maintenance Director The Lead International Maintenance Director is responsible for defining the maintenance strategy and operational standards across several international sites. You'll build and lead a team that ensures the equipment is not just running, but running optimally, safely, and efficiently. This means you'll work at the intersection of global strategy and local execution, translating big-picture goals into actionable plans that keep production humming. When this role is done well, the team see significant reductions in downtime, lower operational costs, and a safer working environment for everyone. When it's not, well, production stops, costs skyrocket, and people get frustrated. The work can involve balancing global consistency with local realities, often with tight budgets and demanding production schedules. The reward is seeing your strategies actually make a tangible difference, improving performance across continents and building a truly resilient operational backbone. View
Level 5 Lead International Maintenance Manager The Lead International Maintenance Manager is responsible for running the entire maintenance operation at one of the key international manufacturing sites, or perhaps a small group of them. You'll make sure the machinery keeps humming, production targets are met, and everyone goes home safe. You'll sit within the operations, translating global maintenance strategy into practical, on-the-ground execution that keeps the factories productive and profitable. When you do this well, the plants hit their numbers, downtime is minimal, and the team is not constantly scrambling for spare parts. If it goes sideways, the team is looking at missed production, unhappy customers, and potentially serious safety incidents. This can involve balancing immediate production demands with long-term asset health, all while dealing with different local regulations and cultural nuances. One part of the role is you'll see your strategic decisions directly impact the bottom line and keep hundreds of people employed, producing goods for millions of customers globally. View
Level 5 Lead International Quality Assurance Engineer The Lead International Quality Assurance Engineer is responsible for designing, implementing, and overseeing global quality programmes and systems across the international manufacturing and supply chain operations. You'll be the go-to person for making sure the quality processes are consistent, robust, and actually work, no matter where in the world the team is operating. This role sits within the Operations department, making sure what the team produce meets the high standards and, crucially, all the local regulations. When you do this job well, the products are consistently excellent, the team avoid costly recalls, and the customers trust the team implicitly. If it's not done well, the team is looking at production delays, regulatory fines, and a damaged reputation, it can get very expensive very quickly. The work can involve getting different regional teams, with their own ways of working, to adopt a unified, effective quality approach. One part of the role is seeing your systems prevent problems before they even start, and knowing you're protecting both the customers and the bottom line. View
Level 5 Lead International Total Quality Management Specialist The Lead International Total Quality Management Specialist designs, implements, and oversees critical quality programmes across the global operations. You'll move beyond just fixing individual issues, instead focusing on building robust, preventative systems that keep the processes stable and the products excellent. This means you're within making sure the operations consistently meet—and often exceed—international quality standards and customer expectations. You'll work at the intersection of process design, data analysis, and people leadership, translating strategic quality goals into actionable plans that the teams can actually execute. When this role is done well, the operational efficiency improves, product defects plummet, and the team sail through external audits. Get it wrong, and the team is looking at costly recalls, regulatory fines, and a damaged reputation. The work can involve navigating complex international regulations and getting diverse, sometimes resistant, teams to adopt new ways of working. One part of the role is seeing your strategic programmes genuinely transform how the team operate and deliver tangible, measurable improvements across the business. View
Level 5 Lead Manufacturing Director The Lead Manufacturing Director is responsible for the end-to-end performance of a major product line or value stream. You'll make sure the team hit the production targets, keep quality high, and manage costs effectively across several shifts. This role sits within the factory floor, translating strategic goals into daily operational reality. You'll be the one making sure the plans from the Director of Manufacturing actually happen, day in, day out, for your specific product. When you get this right, the customers get their orders on time, the quality stays good, and the team keep the costs in check, which helps the company's bottom line. If things go wrong here, the team is looking at missed shipments, unhappy customers, and wasted money, simple as that. The challenge? It's a constant balancing act between urgent customer demands, unexpected machine breakdowns, and keeping a large team motivated. One part of the role is seeing a complex operation run smoothly because of your leadership, and knowing your product is out there making a difference. View
Level 5 Lead Manufacturing Engineer The Lead Manufacturing Engineer is here to design, build, and optimise the manufacturing processes and systems from the ground up, or sometimes, redesign them completely. You'll be the technical brain trust for complex production challenges, making sure the factory can actually produce what R&D dreams up, at scale and on budget. This role sits within the Operations department, bridging the gap between product design and actual production, translating blueprints into tangible, high-quality products. When you get this right, the production lines run like clockwork, quality is consistent, and the team hit the cost targets, allowing the team to grow and innovate. Get it wrong, and the team is looking at missed deadlines, spiralling costs, and unhappy customers. The challenge? You're often dealing with brand-new products or legacy systems that fight you every step of the way, and you'll need to balance engineering perfection with practical reality. One part of the role is seeing your designs come to life, knowing you've built the backbone of the production capability, and mentoring the next generation of engineers. View
Level 5 Lead Office Services Assistant The Lead Office Services Assistant takes full ownership of the day-to-day operations for one of the office locations, or perhaps a large, complex floor within a bigger building. You'll make sure the physical space supports the teams, keeping things running smoothly so everyone can focus on their jobs. This role directly impacts employee productivity and overall workplace satisfaction; if the office isn't working, neither are the people. When you do this job well, people barely notice you're there because everything just works. The coffee's always on, the meeting rooms are ready, and any issues are sorted before anyone even thinks to complain. If it's not done well, you'll hear about it, quickly. Expect constant interruptions, complaints about everything from the temperature to the printer, and a general dip in morale. The work can involve balancing proactive planning with reactive problem-solving, all while keeping an eye on the budget. One part of the role is creating a genuinely positive and productive environment where people actually enjoy coming to work. View
Level 5 Lead Operational Risk Director As the Lead Operational Risk Director, you'll be defining and running the operational risk programme for a key business unit—think something like the entire Supply Chain or Customer Service division. You're not just identifying risks; you're building the framework to manage them, making sure the operations can actually hit their targets without blowing up. You'll sit right between the big-picture risk strategy and the day-to-day grind of operations, translating what the board wants into practical steps for the teams. When you do this well, the team avoid costly mistakes, keep the customers happy, and protect the reputation. When it's not done well, well, that's when the team see major service disruptions, regulatory fines, or even worse, a hit to the bottom line. This can involve getting busy operational leaders to actually care about risk before something goes wrong. One part of the role is seeing your work directly prevent major headaches and knowing you've made the operations genuinely more robust. View
Level 5 Lead Operations Analyst (International) The Lead Operations Analyst (International) is here to tackle the trickiest global operational data challenges. You'll be the technical brain behind major analytics projects, making sure the data insights actually drive better decisions across the international network. This role sits within the global supply chain, turning raw data from warehouses and shipping lanes into clear strategies that hit the bottom line. When you get it right, the team is talking about millions in cost savings or significantly faster delivery times. Get it wrong, and the team could be facing massive stockouts or wasted inventory, which nobody wants. The real challenge? Untangling years of legacy systems and conflicting data sources to find the actual truth, then convincing experienced operators to trust your numbers over their gut feel. One part of the role is seeing your analytical work directly transform how the team run the organisation on a global scale—that's pretty powerful, frankly. View