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Jobs in Knowledge Management

15 jobs in Knowledge Management.

Level 2 Associate Information Compliance Coordinator As an Associate Information Compliance Coordinator, you'll spend your days supporting the team with the nitty-gritty of keeping our company's information assets in check. This means you'll be helping with everything from handling data access requests to making sure our digital files are correctly categorised and stored. You're essentially the first line of defence against information chaos, ensuring we stick to the rules and don't end up in a pickle with regulators. Your work directly impacts our legal standing and reputation. When you do your job well, our data is secure, easily retrievable, and we avoid hefty fines or embarrassing data breaches. Get it wrong, and we could face serious legal trouble, unhappy customers, and a massive headache for the wider business. The tricky part is learning a mountain of complex regulations and applying them consistently, even when it feels like you're telling people 'no'. The reward, though, is knowing you're building a solid foundation for how our company manages its most valuable asset: its knowledge. View
Level 3 Global Head of Knowledge Management As a Global Head of Knowledge Management (at this level, think 'Lead Specialist for a Global Domain'), you'll take ownership of specific knowledge areas, making sure our global teams have easy access to the information they need to do their jobs well. This means you'll be building, curating, and improving content, often for a particular product, region, or function. You're not just a content creator; you're a problem-solver who makes sure knowledge flows smoothly across our worldwide operations. You'll work at the intersection of our content creators and the people who actually use that knowledge, translating raw information into clear, actionable resources that our teams use to make decisions and serve customers. When you do this well, our global colleagues spend less time searching and more time doing, which means happier customers and better business results. When it's not quite right, people get frustrated, make mistakes, and we lose valuable time. The challenge is keeping on top of constantly changing information and getting busy experts to contribute. The reward? You'll see your work directly impact how efficiently our global business runs, making a tangible difference to thousands of colleagues. View
Level 3 Information Compliance Coordinator The Information Compliance Coordinator is responsible for making sure our company's information assets are managed according to all the rules and regulations. Day-to-day, you'll be running specific processes like handling requests from people who want to see their data (DSARs) or making sure we keep important documents for the right amount of time. You'll work closely with our IT and Legal teams, translating their requirements into practical steps for everyone else. When you do this job well, we avoid hefty fines, keep our customers' trust, and generally sleep better at night knowing our data is in order. If things go wrong, though, we could face serious legal trouble, reputational damage, and a lot of headaches. The tricky part is often getting different departments to understand why these rules matter and making sure they actually follow them. The reward, though, is knowing you're protecting the organisation and building a solid foundation for how we handle information. View
Level 3 Information Compliance Director The Information Compliance Director (at this level, think of it as an Analyst) is responsible for making sure our knowledge and data are handled correctly, day in, day out. You'll own specific compliance processes, like dealing with customer data requests, and help us spot where we might be going wrong before it becomes a problem. This role directly impacts our ability to operate legally and maintain trust with everyone we work with. You'll sit right in the middle of our Knowledge Management team, working closely with content creators, IT, and sometimes even Legal. Your job is to translate complex legal stuff into practical steps for our teams, making sure our information is both useful and compliant. When you do this well, we avoid fines, keep our customer data safe, and generally sleep better at night. If things go sideways, we could face regulatory investigations, reputational damage, or even serious financial penalties. The tricky part is often getting everyone on the same page about why these rules matter, especially when they just want to get their work done quickly. The reward, though, is knowing you're a crucial part of keeping the company safe and sound, protecting our reputation and our bottom line. View
Level 3 Information Compliance Manager The Information Compliance Manager here is all about making sure our knowledge—the stuff that makes us tick—is handled properly, legally, and ethically. You'll independently manage the day-to-day compliance processes, like handling requests from people wanting to see their data (DSARs) and making sure our internal audits run smoothly. This role sits right at the heart of our Knowledge Management team, bridging the gap between what the business needs to share and what the law says we can or can't do. You'll translate complex regulations into practical steps for our teams. When you do this well, we avoid hefty fines, protect our customers' trust, and keep our intellectual property secure. If things go sideways, we could face serious legal trouble, reputational damage, and a real mess. The tricky part is balancing the need for quick access to information with strict security and privacy rules. It's often a tightrope walk, honestly. But the reward? You get to build and maintain a robust system that protects the entire organisation, knowing your work directly impacts our long-term success and integrity. You're essentially helping us sleep better at night. View
Level 2 Information Governance Associate The Information Governance Associate is here to help keep our company's information organised and compliant. Day-to-day, you'll be making sure documents are filed correctly, privacy requests are handled on time, and that we're keeping information for the right amount of time – no more, no less. You're essentially the first line of defence in making sure our data doesn't become a messy, risky problem. You'll sit right within the Knowledge Management team, working closely with the Information Governance Analysts. Your work directly impacts our ability to avoid fines, protect customer data, and generally run a tidy ship. When you do your job well, our legal and compliance teams sleep a bit easier, and our business teams can find what they need, when they need it. If things go wrong, well, that's when we start talking about potential regulatory fines or losing important information. The tricky part is learning all the different rules and making sure people actually follow them, even when they're busy. The reward, though, is knowing you're building a solid foundation for how we manage information, which is pretty crucial in today's world. View
Level 3 Information Governance Officer The Information Governance Officer is here to make sure our company's information – everything from customer details to internal reports – is managed correctly, securely, and legally. Day-to-day, you'll be running specific governance processes, like handling requests from customers about their data or making sure we're keeping records for the right amount of time. You'll work closely with our legal team, IT security, and various business units, acting as the go-to person for practical advice on how to handle information. When you do this job well, we avoid hefty fines, protect our reputation, and generally sleep better at night knowing our data isn't a ticking time bomb. If things go sideways, though, we could be looking at data breaches, regulatory investigations, and a lot of bad press – not ideal, as you can imagine. The tricky part is balancing strict rules with the business's need to get things done quickly. You'll often be the one saying 'no' or 'not like that,' which isn't always popular. The reward, though, is knowing you're genuinely protecting the company and its customers, and building robust systems that actually work. View
Level 3 Information Management Coordinator The Information Management Coordinator is responsible for making sure our internal knowledge systems actually work for people. Day-to-day, you'll be managing the flow of information, from when it's created to when it's archived, ensuring it's accurate and easy to find. This directly impacts how quickly our teams can get answers, serve customers, and make decisions. You'll sit right in the middle, translating raw information into structured, useful knowledge that our sales, support, and product teams can use every single day. When you do this job well, our colleagues don't waste time hunting for documents, and everyone's working from the same, correct information. Honestly, it makes a huge difference to productivity and customer satisfaction. If it's not done well, people get frustrated, use outdated info, and we end up with a 'digital dumping ground' – which is exactly what we're trying to avoid. The tricky part is getting busy people to contribute and keep their knowledge up-to-date. The reward? Seeing your work genuinely help someone find what they need in seconds, rather than hours. View
Level 3 Information Management Manager The Information Management Manager is here to make sure our internal knowledge systems—things like our wiki and SharePoint—are actually working for people. Day-to-day, you'll be tidying up content, making sure it's tagged correctly, and generally improving how we find stuff. This role sits right at the heart of how our teams share information, helping everyone from Sales to Product find what they need without a fuss. When you do this well, people save heaps of time, mistakes are fewer, and new hires get up to speed much faster. If it's not done properly, well, everyone gets frustrated, asks the same questions repeatedly, and important knowledge just gets lost. The tricky part is often convincing busy people that spending a bit of time organising now saves a lot of time later. But the reward? You get to build something that genuinely makes a difference to how efficiently our entire organisation runs. View
Level 3 Information Management Specialist The Information Management Specialist is responsible for keeping our digital information house in order. You'll independently manage specific content areas and processes, making sure our internal knowledge is organised, up-to-date, and accessible to everyone who needs it. This role directly impacts how efficiently our teams work, particularly those spread across different countries, by making sure they're not wasting time searching for answers. Day-to-day, you'll be working at the intersection of our business operations and our information systems, translating messy data and documents into structured, useful knowledge. You'll take ownership of things like our marketing intranet section or the process for onboarding new users to our knowledge platforms. When you do this job well, our colleagues find what they need quickly, projects move faster, and we avoid costly mistakes because everyone's working from the right information. If it's not done well, people get frustrated, duplicate efforts, and we risk non-compliance. The challenge is dealing with constantly changing information and getting busy people to follow rules they might see as 'admin'. The reward is knowing you're making a tangible difference to how thousands of people do their jobs every single day. View
Level 3 International Information Management Coordinator The International Information Management Coordinator is responsible for making sure our global knowledge – all those documents, processes, and insights – is organised, easy to find, and actually useful. You'll primarily focus on managing the lifecycle of content for specific departments or regions, making sure it’s up-to-date and accessible. This role sits right at the heart of how our teams collaborate and learn, translating raw information into structured knowledge that helps everyone do their job better. When you do this well, our teams spend less time searching for answers and more time delivering for our customers. People won't be recreating work that already exists, and our global operations will run much smoother. If it's not done properly, we end up with 'content rot' – outdated, conflicting information that frustrates everyone and slows us down. The tricky part is getting busy people to follow the rules and understand why a good information structure actually matters. The reward, though? You get to build a genuinely smarter, more efficient organisation, seeing your work directly improve how colleagues across different countries operate. View
Level 5 Knowledge Management Manager The Knowledge Management Manager is here to make sure our company’s collective brain works properly. You'll be setting the direction for how we capture, store, and share information, which directly impacts everything from how quickly new hires get up to speed to how fast our sales team can close deals. You'll sit right at the heart of how different departments use information, translating business needs into practical knowledge solutions that help everyone do their jobs better. When this role is done well, our teams are more efficient, less frustrated, and we avoid reinventing the wheel constantly. When it's not, well, people waste hours looking for things, make decisions based on old info, and we lose institutional memory. The challenge? Getting everyone on board and proving the value of something that often feels intangible. The reward? Seeing your work genuinely make a difference to thousands of colleagues every single day. View
Level 3 Knowledge Management Specialist The Knowledge Management Specialist is responsible for keeping our knowledge assets in good shape, making sure people can actually find what they need when they need it. You'll own specific content areas, from initial creation to making sure it's always current, which directly impacts how quickly our teams can get work done and how well our customers are served. You'll work at the intersection of our subject matter experts (SMEs) and the wider organisation, translating complex ideas into clear, accessible information that our sales, product, and support teams use to make daily decisions. When this role is done well, our teams spend less time searching for answers and more time delivering value. When it's not, people get frustrated, make mistakes, and we lose valuable time and money. The challenge is often convincing busy experts to share their knowledge and then making sure it's structured in a way that makes sense to everyone else. The reward is seeing your work directly improve team efficiency and contribute to a smarter, more connected company. View
Level 5 Senior Information Compliance Analyst The Senior Information Compliance Analyst is responsible for leading specific workstreams within our information governance programme, making sure we stick to the rules and manage our data properly. You'll work closely with various teams, translating complex legal and regulatory requirements into practical steps that everyone can follow. It's about turning confusing jargon into clear instructions that actually make a difference. When you do this job well, our organisation avoids fines, keeps customer trust, and generally runs a lot smoother because our information is organised and secure. Get it wrong, and we could face hefty penalties, reputational damage, or even legal action—so the stakes are pretty high. Honestly, the tricky part is often getting everyone on the same page and making sure they actually follow the policies. The reward, though, is knowing you're a critical part of protecting the business and its data, building a robust framework that truly works. View
Level 5 Senior Information Compliance Director The Senior Information Compliance Director is here to lead specific compliance projects and really get into the nitty-gritty of how we manage information across the business. You'll be the go-to person for making sure our knowledge management systems actually meet legal and regulatory standards, not just in theory, but in practice. This means you'll be designing and implementing processes that keep us safe, whether it's handling a data subject request or making sure old documents are deleted properly. View