UK

United Kingdom · Knowledge Management · Entry Level (0-2 years)

Learning & Knowledge Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toOrganisational Learning Specialist
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Training Administrator · Junior Knowledge Specialist · Learning Support Assistant · Content Management Assistant

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Learning & Knowledge Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This role is all about making sure our learning programmes and knowledge base run smoothly day-to-day. You'll be the person behind the scenes, getting content ready, helping people find what they need, and generally keeping the wheels turning. Think of it as being the organised backbone of our learning and knowledge efforts.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

LMS/LXP (e.g., Docebo, Cornerstone OnDemand)Intermediate

Uploading courses, managing user enrolments, pulling standard completion reports, troubleshooting basic user access issues.

Knowledge Base (e.g., Confluence, Guru)Intermediate

Creating and editing articles using templates, managing page-level permissions, responding to user feedback on content.

Authoring Tools (e.g., Articulate Rise, Camtasia - basic)Basic

Performing simple edits on existing e-learning modules (e.g., updating text), basic video trimming in Camtasia.

Collaboration Tools (e.g., Slack, MS Teams)Basic

Participating in team channels, sharing updates, using chat for quick queries, scheduling meetings.

HRIS (e.g., Workday HCM, SAP SuccessFactors)Basic

Looking up employee data (e.g., department, manager) for enrolment or reporting purposes.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Content PublicationFollows explicit instructions and templates; requires review and approval from a Specialist or Senior Specialist before publishing.Publishes routine content independently within established guidelines; consults on complex formatting or new content types.Defines content standards and publication workflows; approves content from junior team members; makes final decisions on content architecture.
User Support & TroubleshootingHandles basic 'how-to' and login queries using documented FAQs; escalates anything beyond simple fixes to a Specialist.Resolves most common user issues independently; identifies patterns in support queries and proposes solutions.Acts as an escalation point for complex user issues; designs and improves support processes; trains junior staff on troubleshooting.
Process ImprovementIdentifies minor inefficiencies in own workflow and suggests small, practical improvements to manager.Proposes and implements minor process improvements within own area of responsibility, with manager approval.Leads process improvement initiatives for entire workstreams; influences team-wide adoption of new methods.
External CommunicationNo independent external communication. All vendor interactions or external emails are drafted for review or handled by a senior team member.Communicates with vendors for routine support issues or information gathering, following pre-approved templates.Manages relationships with key vendors; negotiates service level agreements (SLAs) within defined parameters.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Content Upload Accuracy
Percentage of learning content (courses, articles) uploaded to the LMS or Knowledge Base without errors (e.g., wrong file, broken link, incorrect metadata).
Target · 98% accuracy

If you upload 100 new articles this month, we'd expect no more than 2 to have a formatting or linking error that needs fixing.

Learning Session Scheduling Reliability
Percentage of scheduled learning sessions (virtual or in-person) that are set up correctly, with all resources booked and attendees notified on time.
Target · 99% on-time and accurate scheduling

If you schedule 20 workshops in a month, only one should have a room booking error or a late calendar invite.

User Support Response Time (First Touch)
Average time taken to provide a first response to a user query about the LMS or Knowledge Base (e.g., 'I can't log in', 'Where do I find X?').
Target · Under 4 business hours

If someone emails you at 9 AM with a login issue, you'll aim to get back to them with a solution or next steps by 1 PM that same day.

Knowledge Base Article Formatting Compliance
Percentage of new or updated knowledge base articles that adhere to our internal style guide and formatting templates.
Target · 95% compliance

All headings should be H2, images should have alt text, and bullet points should use our standard style. We're talking consistency here.

User Feedback & Satisfaction
How happy are colleagues with the support you provide and the ease of using our learning and knowledge platforms?
  • Positive comments in support tickets, informal feedback from colleagues, your manager noting proactive problem-solving. We'll be looking for comments like 'Thanks for sorting that out so quickly!' or 'You made that really easy for me.'
Process Adherence & Documentation
How well do you follow established procedures for content management, user support, and data entry? Are your own notes clear?
  • Your manager will see that you're consistently following our 'how-to' guides for tasks, your handover notes are clear, and you can explain why you did something a certain way. It's about doing things by the book, especially when you're starting out.
Proactive Problem Spotting
Do you notice small issues before they become big problems, or suggest minor improvements to our processes?
  • You might flag a broken link you stumbled upon, or suggest a clearer way to phrase an FAQ. It's about having that little voice in your head that says, 'Hmm, that could be better,' and then saying something about it.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Making Things Work Smoothly

You'll get a real sense of satisfaction from seeing a new course go live without a hitch, or from helping a colleague finally access the training they needed. It's about the quiet satisfaction of a job well done, where the 'machine' hums along because of your efforts.

Successfully uploading a complex e-learning module with all its attachments and metadata, then seeing it appear perfectly in the LMS for thousands of users.

Learning New Systems & Processes

You'll spend a good chunk of your time getting to grips with our various learning platforms and content management tools. If you enjoy mastering new software and understanding how different systems connect, you'll thrive here.

Becoming the team's unofficial expert on how to troubleshoot common login issues for our LMS, simply because you took the time to understand its quirks.

Supporting Colleagues

A lot of your day will involve answering questions, guiding people, and generally being a helpful presence. If you enjoy being the person who can solve someone's immediate problem and make their day a bit easier, this role will feel rewarding.

Patiently walking a new hire through how to navigate the knowledge base to find their onboarding documents, ensuring they feel supported and not overwhelmed.

What frustrates people
  • Dealing with system glitches that are outside your control but impact users.
  • Repetitive data entry or content formatting tasks.
  • Users not reading instructions and asking questions that are clearly answered in the FAQs.
  • Waiting on others (SMEs, IT) to provide information or fix issues before you can complete your work.
What this role does not give you
  • High-level strategic decision-making (that comes later in your career).
  • Direct management of a team (you'll be an individual contributor).
  • Creative freedom for instructional design (you'll mostly use templates).
  • A 'firefighting' environment every day (most tasks are planned, though urgent requests pop up).

6Who you work with

This role directly impacts how smoothly our learning and knowledge systems run. You'll be making sure that training programmes are accessible and that our internal knowledge base is up-to-date and easy to navigate. Get it right, and everyone benefits from quick access to information and a seamless learning experience. Get it wrong, and people get frustrated, can't find what they need, and might even miss critical updates.

Inside the business
  • Organisational Learning Team (your direct colleagues)
  • Internal employees (the learners and knowledge users)
  • IT Support (for system issues)
  • Subject Matter Experts (SMEs) (for content updates)
Outside the business
  • LMS/LXP vendors (for basic support queries)
  • Content authoring tool providers (for basic troubleshooting)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • Strong general computer literacy (Microsoft Office Suite, web browsers, email).
  • Excellent written and verbal communication skills in English.
  • A genuine interest in helping people learn and find information.
  • Ability to follow detailed instructions and work methodically.
  • A 'can-do' attitude and willingness to learn new software quickly.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced LMS/LXP Administration

Once you've mastered the basics, you'll start to see how to make the LMS work harder for us. This means understanding more complex features, like setting up automated enrolment rules or custom reporting, which makes our learning programmes much more efficient.

Automated enrolment rules (e.g., by department or · Custom report generation (beyond basic completion · User group management and permissions · Basic integration points (e.g., with HRIS for user · Troubleshooting advanced user issues (e.g., course

  • This week: Explore the 'admin' sections of our LMS – what options are there that you don't currently use?
  • This month: Ask your manager to shadow them when they're setting up a new, slightly more complex learning path.
  • Month 2: Take a vendor-provided online course for LMS administrators, if available.
  • Month 3: Propose one small automation or efficiency improvement for a routine LMS task.

Quick win: Familiarise yourself with all the different settings for a single course in the LMS. You'll be surprised what options are hidden there.

Knowledge Base Information Architecture (Basic)

As our knowledge base grows, keeping it organised becomes critical. You'll start to understand why we structure information the way we do, and how to make sure content is easy to find, not just present. This helps users self-serve and reduces support queries.

Content hierarchy (how pages are nested) · Tagging and categorisation strategies · Search optimisation within the knowledge base · User feedback mechanisms (e.g., 'Was this helpful? · Identifying content gaps through user search queri

  • This week: Spend an hour just searching our knowledge base for various topics. What's easy to find? What's hard?
  • This month: Review 10 existing articles and suggest improvements to their tags or categories.
  • Month 2: Work with a Specialist to analyse some common 'failed searches' from our knowledge base analytics.
  • Month 3: Propose a small change to our content template that would make articles clearer or easier to navigate.

Quick win: Make sure every new article you publish has at least 3 relevant tags. It's a small step that makes a big difference for searchability.

9Staying current once you are in

What people here do to keep up
  • Participate in internal training sessions on our LMS and knowledge base platforms to become a power user.
  • Attend webinars or online courses on basic instructional design or knowledge management principles.
  • Shadow a more senior colleague to understand how they troubleshoot complex issues or manage content workflows.
  • Join relevant internal 'Communities of Practice' if they exist, to learn from others in the field.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Basic Prompt Engineering for Content

Honestly, AI tools like ChatGPT are already here, and they're getting better at drafting content. If you can learn to ask them the right questions, you'll save loads of time on first drafts for knowledge articles or FAQs. It's about getting a head start on routine writing tasks.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Learning & Knowledge Coordinator

2 units that map to this job, from the qualifications that cover it.

  1. Manage knowledge in own area of responsibilityNOCN · covers 2 of 16 standardsLevel 2
  2. Provide learning opportunities for colleaguesPearson EDI · covers 5 of 16 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Basic Prompt Engineering for Content

Honestly, AI tools like ChatGPT are already here, and they're getting better at drafting content. If you can learn to ask them the right questions, you'll save loads of time on first drafts for knowledge articles or FAQs. It's about getting a head start on routine writing tasks.

  • Clear instructions (telling the AI exactly what yo
  • Context (giving the AI relevant background informa
  • Tone and style (asking for a specific writing styl
  • Iteration (refining your prompt based on the AI's
  • Output validation (checking the AI's work for accu

What you’ll use

Skills this role draws on

Technical

  • Instructional Design Models (Basic Awareness)
  • Knowledge Auditing & Mapping (Basic Support)
  • Andragogy & Neuroscience of Learning (Basic Awareness)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Office Administrator / Executive Assistant

    1-3 years

    Skills to master

    • Organisation, scheduling, basic IT troubleshooting, written communication, managing multiple priorities.

    You're ready to move on when

    • You're the 'go-to' person for office tech issues.
    • You love organising shared drives and making sure documents are filed correctly.
    • You've shown initiative in streamlining administrative tasks.
  2. 2

    Customer Service Representative

    1-2 years

    Skills to master

    • Problem-solving, active listening, clear communication (written and verbal), patience, using CRM systems.

    You're ready to move on when

    • You enjoy helping people resolve their issues.
    • You're good at explaining complex things simply.
    • You're calm and methodical when dealing with frustrated customers.
  3. 3

    Recent Graduate (any discipline)

    0-1 year (post-graduation)

    Skills to master

    • Academic research, critical thinking, written communication, eagerness to learn, adaptability to a professional environment.

    You're ready to move on when

    • You've demonstrated strong organisational skills in academic projects.
    • You're keen to apply your learning ability in a practical setting.
    • You're comfortable with technology and picking up new software quickly.

11Where this role leads

The long view:Your journey starts here. We're committed to helping you build a fantastic career in Knowledge Management, whether that's growing into a leadership role or becoming a highly valued specialist. We'll support you every step of the way.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Learning & Knowledge Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Manage knowledge in own area of responsibilityLevel 2

Applied to your work in Learning & Knowledge Coordinator

By completing this unit, learners will be able to understand, develop, and share knowledge within their area of responsibility, and monitor and evaluate the effectiveness of knowledge management practices.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Learning & Knowledge Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Content Upload AccuracyPercentage of learning content (courses, articles) uploaded to the LMS or Knowledge Base without errors (e.g., wrong file, broken link, incorrect metadata).If you upload 100 new articles this month, we'd expect no more than 2 to have a formatting or linking error that needs fixing.98% accuracy
  • Learning Session Scheduling ReliabilityPercentage of scheduled learning sessions (virtual or in-person) that are set up correctly, with all resources booked and attendees notified on time.If you schedule 20 workshops in a month, only one should have a room booking error or a late calendar invite.99% on-time and accurate scheduling
  • User Support Response Time (First Touch)Average time taken to provide a first response to a user query about the LMS or Knowledge Base (e.g., 'I can't log in', 'Where do I find X?').If someone emails you at 9 AM with a login issue, you'll aim to get back to them with a solution or next steps by 1 PM that same day.Under 4 business hours
  • Knowledge Base Article Formatting CompliancePercentage of new or updated knowledge base articles that adhere to our internal style guide and formatting templates.All headings should be H2, images should have alt text, and bullet points should use our standard style. We're talking consistency here.95% compliance
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Learning & Knowledge Coordinator to Organisational Learning Specialist (L2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Organisational Learning Specialist (L2)→ your design
Where this takes you

Your journey starts here. We're committed to helping you build a fantastic career in Knowledge Management, whether that's growing into a leadership role or becoming a highly valued specialist. We'll support you every step of the way.

See Your Progress GrowIllustration
Learning & Knowledge Coordinator
  • Instructional Design Models (Basic Awareness)
  • Knowledge Auditing & Mapping (Basic Support)
  • Andragogy & Neuroscience of Learning (Basic Awareness)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Learning & Knowledge Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Organisational Learning Specialist (L2)

    2-3 years in the Coordinator role

    This is your natural next step, moving from supporting tasks to owning and delivering specific learning projects.

    • Designing simple learning interventions (e.g., a short e-learning module)
    • Conducting basic needs analysis (figuring out what learning is actually needed)
    • More advanced LMS/Knowledge Base configuration (e.g., setting up new features)
    • Facilitating small group learning sessions
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, some parts of a Learning & Knowledge Coordinator role can be a bit repetitive, right? Imagine if you could get a head start on drafting content or quickly find answers to common user questions, freeing you up for more interesting stuff. Well, AI is here to help you do just that.

We're not talking about robots taking over your job; we're talking about smart tools that act as your personal assistant. For an Entry Level role in Knowledge Management, AI can be a real game-changer, helping you get through routine tasks faster and more accurately. It's about working smarter, not harder.

Content Draft Generation

Use AI to take rough notes from a Subject Matter Expert or a long document and get a first draft of a knowledge base article or a simple FAQ. You'll still need to review and refine it, of course, but it saves you staring at a blank page. Think of it as a super-fast starting point for your writing.

Quick Answer Assistant

When a user asks a common question, you can feed it into an AI tool that's trained on our existing knowledge base. It'll quickly pull up the most relevant answer or article, helping you respond faster and more consistently. It's like having an instant search engine for your support queries.

Learning Path Suggestions

AI can help you suggest relevant learning resources to colleagues. If someone asks for a course on 'project management', an AI tool could quickly list our top 3 courses and 2 knowledge articles on the topic, ensuring you don't miss anything obvious. It's about making sure you're always giving the best advice.

Email & Comms Drafting

Need to send out a reminder about an upcoming training session or draft a response to a common query? AI can help you write clear, concise, and polite emails. You'll still add your personal touch, but it handles the basic structure and wording, saving you a few minutes on each message.

Common questions

Common questions

How do you become a Learning & Knowledge Coordinator?

Common routes in include Office Administrator / Executive Assistant (1-3 years), Customer Service Representative (1-2 years) and Recent Graduate (any discipline) (0-1 year (post-graduation)). Times vary with prior experience.

Where can a Learning & Knowledge Coordinator progress to?

This role can lead on to Organisational Learning Specialist (L2) (2-3 years in the Coordinator role), depending on the skills you build.

What level is a Learning & Knowledge Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Learning & Knowledge Coordinator?

Increasingly, Basic Prompt Engineering for Content. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Learning & Knowledge Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 16 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Learning & Knowledge Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Knowledge Management

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain in this role—understanding learning technology, content management, and user support—are highly transferable. You could move into broader HR roles, dedicated Learning & Development departments in other industries, or even specialise in Content Operations or Technical Documentation.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.