FAQ
Your questions, answered
The honest answers to what Zavmo costs, what you get, and how it works. If yours is not here, email us at support@zavmo.ai and a person will help.
Getting Started
How Do I Start?
Start free. Tell Zavmo the role or goal you are aiming at, answer a few questions about where you are now, and you will see your route the same day. Setup takes a few minutes, and there is nothing to install and no card to begin.
Start FreeWhat Is The Assessment?
A short conversation, not an exam. Zavmo works out what you already know and where the gaps are. Your plan then skips what you have and focuses on what you do not, so no time is wasted.
Do I Need Any Experience Or Qualifications To Begin?
No. You start from where you are, whatever that is. Zavmo reads your current role and your goal and builds the route from there. There is no entry requirement.
Pricing & Billing
How Does Pricing Work?
The map that shows the route to any role, with the skills and qualifications behind it, is free to browse. The companion, the part that learns how you learn and walks the route with you, is billed monthly and renews each month, and you can cancel any time. The current price is on our pricing page.
See PricingWhat's Included?
A companion built around you. It works out how you learn, your pace and the examples that click, and turns the free map into a plan that is yours. You learn on your own real work, and your progress is shown as real evidence of what you can do rather than a certificate in a drawer.
How It WorksIs My First Module Really Free?
Yes. Browsing the map is free, with no card. And your first module with a companion is free too, so you can feel how the learning fits you before you pay. The paid plan is a standard monthly subscription you can cancel any time, so you take that step only when you are ready.
See PricingHow And When Am I Billed?
You are billed monthly, from the day you subscribe, and it renews each month automatically unless you cancel. If you cancel, your billing stops and you are not charged again. Any UK VAT that applies is already included in the price you see, and payment is handled securely by Stripe, so your card details never touch a Zavmo page.
Is There A Contract Or Commitment?
No. It is a standard monthly subscription: billed monthly, renews each month, and you can cancel any time. When you cancel, your billing stops, so you are never tied in.
How It Works
How Does The Teaching Work?
You learn through conversation, not by watching videos or ticking boxes. Zavmo explains things the way that clicks for you, checks you have really understood, and moves you on when you are ready.
How Personalised Is It?
Very. Zavmo works out how you learn best, your pace and the examples that land, and shapes every lesson around that and your real work. It is built around you, not the middle of the room.
What If I Already Know Something? Can I Skip It?
Yes. Zavmo checks what you already know and skips it, so your time goes on the gaps, not the things you can already do.
How Much Time Does It Take?
As much or as little as you have. Lessons fit around a busy job, in short sessions you can pick up and put down. You set the pace.
Can I Learn On My Phone?
Yes. Zavmo runs in your browser and works on your phone, so you can learn between things, wherever you are.
Qualifications & Outcomes
Do I Get A Real Qualification?
Zavmo is not an awarding body, so it does not hand you the certificate itself. What you build is evidence towards a qualification: your progress becomes audited proof of what you can do, mapped to qualifications employers recognise. You take that evidence to the awarding body or provider when you are ready to be assessed.
How It WorksHow Does My Everyday Work Count As Evidence?
As you learn, you apply it to your actual job, and Zavmo turns what you do into audited proof of what you can do. Your real work becomes the evidence, so it counts twice: the task gets done, and your progress is recorded.
Will Employers Value It?
Your progress maps to qualifications employers recognise, and it travels with you as proof of what you can actually do. It is evidence you own, not a certificate that sits in a drawer.
Can It Help Me Get Promoted Or Change Roles?
That is the point. You pick the role or the move you are aiming at, and Zavmo builds the route to it: the skills that close the gap, learned on the work you already do. You reach the next role with the evidence to show for it.
Cancelling & Refunds
How Do I Cancel?
You can cancel any time from your account or by emailing us. When you cancel, your billing stops and you are not charged again. There is no lock-in. Our refunds and cancellation page covers your 14-day cooling-off right too.
Refunds & CancellationCan I Get A Refund?
Because you buy online, you normally have 14 days from your purchase to change your mind and cancel for a full refund, no reason needed. If you choose to start straight away at checkout, you give up that 14-day refund for the part you have used. Separately, if something is wrong with what you bought, the Consumer Rights Act 2015 still covers you.
Refunds & CancellationWhat Happens To My Progress And Data If I Cancel?
You keep access until the end of the period you have paid for, and your learning history is yours. If you want your data removed, email support@zavmo.ai and see our privacy page for how that works.
PrivacyTrust, Data & Who We Are
Is My Data Safe?
Yes. Your data is handled to the ISO 27001 and ISO 42001 standards, the international bars for keeping information secure and for running AI responsibly. We only use it to run your learning. Our privacy page sets out exactly what we hold and why.
PrivacyWho Is Zavmo, And Who Builds It?
Zavmo is a lifelong-learning companion. It is built by Growth Engineering, a UK learning company that has spent years building learning technology for large organisations. Zavmo brings that experience to you as one person, not to your employer.
Does Zavmo Make Things Up?
No made-up answers. Zavmo is built on real qualifications and standards and checks what it teaches against them, so what you learn is accurate and you can trust it. Where something is a suggested match rather than an official one, we say so.
How Do I Get Help?
Email support@zavmo.ai and a person will help. That is the quickest way to reach us with anything about your account, your billing or your learning.