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Operations job descriptions, page 3 of 3

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Level 5 Senior Process Improvement Practitioner As a Senior Process Improvement Practitioner, you'll be leading the charge on medium-complexity, cross-functional projects aimed at making our Operations run smoother and more efficiently. This means you'll be the one digging into our current processes, figuring out where the bottlenecks are, and then designing better ways of working. You'll sit right at the heart of our Operations team, acting as the go-to expert for anything related to process optimisation. You're translating messy real-world problems into structured, actionable improvement plans that our teams can actually use. When you do this job well, our operations become noticeably faster, our costs drop, and our teams feel less frustrated by clunky systems. Get it wrong, and we risk wasting time and money on changes that don't stick, or worse, making things even more complicated for our frontline staff. The challenge here is often less about the technical solution and more about getting people to embrace new ways of doing things – it's a real test of your ability to influence without direct authority. The reward, though? Seeing your improvements make a tangible difference to hundreds of colleagues and our customers, and knowing you've genuinely made the business better. View
Level 5 Senior Process Improvement Specialist The Senior Process Improvement Specialist is here to lead the charge on making our operational processes genuinely better. You'll own complex improvement projects from start to finish, tackling those tricky, cross-functional problems that often slow us down. This role isn't just about identifying issues; it's about designing practical solutions and then making sure they actually stick. Day-to-day, you'll be at the intersection of our production lines, logistics, and customer service teams. You'll translate raw data and messy 'as-is' processes into clear, 'to-be' workflows that everyone can understand and follow. When you do this well, our operations run like a well-oiled machine: fewer errors, faster delivery, happier customers, and a healthier bottom line. Get it wrong, and we're stuck in the same old bottlenecks, wasting time and money. The tricky part is getting everyone on board with change, especially when they've been doing things a certain way for years. You'll need to be a bit of a detective, a diplomat, and a data wizard all rolled into one. The reward, though? Seeing your work directly improve how thousands of products move or how hundreds of customers are served every day. It's incredibly satisfying to see a process you've redesigned go live and actually work. View
Level 3 Senior Procurement Administrator The Senior Procurement Administrator is responsible for making sure our purchasing processes actually work, especially when things get complicated. You'll handle the more complex purchase orders (POs) and invoices, making sure everything lines up and we're getting the best value. This role sits right in the heart of our Operations team, acting as the bridge between our suppliers and the internal teams who need goods and services. When you do this job well, our suppliers get paid on time, our internal teams get what they need without delays, and we avoid nasty surprises like duplicate payments or compliance issues. If it's not done well, things grind to a halt: suppliers get annoyed, projects get delayed, and we could even face financial penalties. The tricky part is balancing speed with strict adherence to policy, especially when everyone wants their 'urgent' request pushed through. The reward, though, is knowing you're keeping the wheels of the business turning and actually saving us money and hassle. View
Level 5 Senior Procurement Category Manager The Senior Procurement Category Manager is here to own and drive the strategy for a significant chunk of our Operations spend – think logistics, MRO (Maintenance, Repair, and Operations), or maybe even specific manufacturing components. You'll be the expert, the one who truly understands the market, the suppliers, and what our internal teams actually need. You're not just executing; you're designing the game plan. This role sits right at the heart of our Operations, connecting what we buy with how we deliver. You'll translate complex business requirements into clear sourcing strategies, making sure we've got the right partners at the right price. When you do this well, our supply chain hums, costs are down, and quality is up. Get it wrong, and we're looking at production delays, unhappy customers, and wasted cash. The tricky part is balancing cost savings with operational resilience and quality. It's not always about the cheapest option; sometimes, it's about the most reliable. The reward? Seeing your hard-negotiated deals translate into tangible improvements across the business, knowing you've made a real difference to how we operate day-to-day. View
Level 4 Senior Production Assistant The Senior Production Assistant is responsible for owning specific production workstreams, making sure they run efficiently and meet our quality standards. You'll be right there on the factory floor, translating the production schedule into actual output, and often, you'll be the one troubleshooting when things don't quite go to plan. This role sits squarely between the daily grind of the production line and the broader operational planning, ensuring our products move from raw materials to finished goods without unnecessary delays. When you do this job well, our production targets are met consistently, waste is kept low, and our newer team members learn from the best. If it's not done well, we're looking at missed deadlines, unhappy customers, and potentially costly reworks. The challenge here is balancing multiple urgent requests while keeping an eye on the bigger picture of your workstream. The reward, though, is seeing your section of the line run like clockwork and knowing you've directly contributed to getting quality products out the door. View
Level 5 Senior Production Control Specialist The Senior Production Control Specialist is responsible for owning complete workstreams within our production planning. This means you'll manage the end-to-end scheduling and material flow for specific, often complex, product lines. You'll work at the intersection of our Sales team's promises and our Production floor's reality, translating customer demand into a feasible, efficient manufacturing plan that keeps our promises. When this role is done well, our customers get their orders on time, our factory runs smoothly, and we keep inventory costs in check. When it's not, we're facing late deliveries, unhappy customers, and expensive expedited freight. The challenge is balancing conflicting priorities and constantly reacting to the unexpected. The reward is seeing a complex system work because of your planning and problem-solving, and knowing you're a critical part of our success. View
Level 4 Senior Production Planning Assistant The Senior Production Planning Assistant is here to make sure our production lines run like clockwork, translating sales forecasts into detailed, achievable manufacturing schedules. You'll be the brains behind how we use our factory's capacity, making sure we have the right materials at the right time to meet customer orders without wasting a penny. This means owning specific product lines or complex workstreams, often the ones that give everyone else a headache. Day-to-day, you'll be at the heart of our Operations, sitting between the sales team, who want everything yesterday, and the factory floor, who need a stable plan to hit their targets. You'll turn raw demand into a precise sequence of manufacturing steps, making sure every component is ready and every machine is booked. When you do this job well, our customers get their orders on time, our factory is efficient, and our inventory levels are just right – not too much, not too little. If it's not done well? We miss deliveries, machines sit idle, or we're stuck with too much stock, which costs us a fortune. The challenge is dealing with constant changes and unexpected problems – a machine breaks, a supplier is late, or Sales suddenly gets a huge, urgent order. The reward, though, is seeing your plan come to life, knowing you've kept the entire operation moving and customers happy. View
Level 5 Senior Production Planning Director The Senior Production Planning Director is responsible for orchestrating the production schedules for our most complex or high-value product lines. You'll make sure we have the right materials and capacity to meet customer demand, all while keeping inventory in check. This role sits right at the heart of Operations, acting as the bridge between what Sales promises and what Production can realistically deliver. You'll translate high-level business goals into concrete, actionable production plans that the factory floor uses every single day. When you do this job well, our customers get their orders on time and in full, our production lines run smoothly, and we don't end up with piles of obsolete stock. Get it wrong, and we're looking at late deliveries, unhappy customers, and potentially millions in wasted inventory or expedited freight costs. The tricky part is constantly balancing competing priorities—Sales wants everything now, Finance wants zero inventory, and Production wants a perfectly level schedule. The reward, honestly, is seeing a complex plan you’ve designed actually come to life and hit its targets, knowing you’ve kept the entire operation humming. View
Level 4 Senior Production Scheduling Assistant The Senior Production Scheduling Assistant is the person who keeps our factory floor moving, making sure we build what we need, when we need it, without wasting time or materials. You'll be the one building and managing the detailed production plans for our trickier product lines or an entire value stream, which directly impacts our ability to deliver on time and keep customers happy. You'll essentially sit between the sales team (who want everything yesterday) and the factory floor (who need a stable, logical plan), translating orders into a realistic, achievable schedule. When you get this right, our customers get their orders on time, our costs stay low, and everyone breathes a little easier. When it goes wrong, well, that's when we're paying for expedited shipping, dealing with angry customers, and probably a few 'line down' emergencies. The challenge here is the constant balancing act between efficiency and responsiveness, dealing with unexpected breakdowns, and those 'urgent' requests that pop up. The reward, though? Seeing your well-crafted plan come to life, products flying out the door, and knowing you've kept a complex operation ticking over. View
Level 5 Senior Production Scheduling Manager The Senior Production Scheduling Manager is all about owning and sorting out the tricky bits of our production plan. You'll be taking charge of specific production workstreams, especially those with tight constraints or complex dependencies, making sure they run smoothly from start to finish. This role sits right at the heart of our manufacturing process, acting as the crucial link between what Sales has promised and what our factory can actually deliver. You're translating customer demand and material availability into a workable, day-to-day production schedule that our shop floor teams can follow. When you do this well, our machines are always busy making the right products, on time, and our customers are happy. If it goes sideways, we're looking at missed deadlines, angry customers, and a lot of wasted effort on the factory floor. The real challenge here is dealing with the constant curveballs—machine breakdowns, sudden material shortages, or a last-minute 'urgent' order from Sales that throws everything off. The reward, though? It's seeing your carefully crafted plan actually work, seeing products roll off the line, and knowing you've kept the business moving forward. View
Level 5 Senior Production Scheduling Specialist The Senior Production Scheduling Specialist is responsible for building and managing the detailed production schedule for our most complex or bottleneck manufacturing areas. This directly impacts our ability to meet customer delivery promises and keep our production lines running efficiently. You'll sit right at the heart of Operations, translating high-level sales forecasts and material availability into a practical, day-to-day plan that the shop floor can actually follow. You'll act as the crucial link between what Sales promises and what the factory can realistically deliver. When this role is done well, we hit our delivery targets, keep inventory lean, and avoid costly downtime. When it's not, we're facing angry customers, mountains of excess stock, or idle machines – all very expensive problems. The challenge here is the constant stream of unexpected disruptions, from machine breakdowns to last-minute 'hot jobs' from Sales. The reward, though, is seeing your meticulously crafted plan come to life, knowing you've kept the factory humming and satisfied our customers. View
Level 5 Senior Property Manager / Portfolio Manager As a Senior Property Manager or Portfolio Manager, you'll be looking after a small group of properties, making sure they're running smoothly and hitting their financial targets. This means guiding the Property Managers who are on the ground every day, helping them sort out tricky tenant issues, and making sure our buildings are well-maintained and safe. You're essentially the operational backbone for a chunk of our portfolio, translating our broader business goals into day-to-day actions for your team. This role sits right at the intersection of asset management strategy and daily operational execution. You'll take the big-picture goals from the Regional Manager – things like 'reduce OpEx by 5%' or 'improve tenant retention' – and figure out how to actually make that happen across your properties. You'll also be the one flagging potential problems up the chain, making sure we're ahead of any major issues. When you do this job well, our properties are profitable, our tenants are happy, and our buildings are in great shape for the long haul. Get it wrong, and we're looking at unhappy tenants, spiralling costs, and potentially significant damage to our assets – and our reputation. The challenge? It's often about balancing competing priorities, like a tenant needing a quick fix versus the budget for a long-term solution. The reward, though, is seeing your team thrive and knowing you're directly contributing to the value of our investments. View
Level 5 Senior Purchasing Manager The Senior Purchasing Manager leads sourcing projects for specific categories, which directly impacts our operational efficiency and bottom line. You'll be at the sharp end of finding, negotiating with, and managing suppliers, making sure we're always getting the best deal for the business. This means you're translating our operational needs into solid commercial agreements that keep things moving. When you do this well, we save money, our supply chain is more reliable, and our internal teams get what they need without a fuss. Get it wrong, and we're stuck with bad suppliers, inflated costs, or even worse, production delays. The tricky part is balancing cost savings with quality and reliability, often under tight deadlines. The reward, honestly, is seeing your negotiations directly impact our profitability and knowing you've built strong, lasting relationships that benefit everyone. View
Level 5 Senior Purchasing Specialist The Senior Purchasing Specialist is responsible for leading sourcing projects for our more complex spend categories, which directly impacts our operational efficiency and bottom line. You'll work at the intersection of our Engineering, Production, and Finance teams, translating technical requirements into commercial agreements that our business uses to build products and deliver services. When this role is done well, we get better quality goods for less money, our projects stay on schedule, and we avoid nasty surprises like supply chain disruptions. When it's not, well, costs spiral, production stops, and everyone gets stressed. The challenge is balancing cost savings with supplier reliability and internal stakeholder demands. The reward is seeing your shrewd negotiations and strategic thinking directly contribute to the company's success. View
Level 5 Senior Quality Control Manager The Senior Quality Control Manager is responsible for owning specific quality workstreams, which directly impacts our product reliability and customer trust. You'll work at the intersection of production lines, engineering, and our customer feedback loops, translating raw data from the factory floor into actionable insights that our production teams use to make better products. Day-to-day, you're the one leading investigations when something fails, making sure we get to the real root cause, not just a quick fix. When this role is done well, our defect rates drop, customer complaints about quality become rare, and our audit results are stellar. When it's not, we're dealing with costly rework, product recalls, and a hit to our brand that's hard to recover from. The challenge is balancing the pressure to ship product quickly with the absolute need for uncompromising quality. The reward is seeing tangible improvements in our operations and knowing you've protected our customers and our company. View
Level 5 Senior Quality Improvement Director The Senior Quality Improvement Director is responsible for leading specific improvement projects from start to finish within our Operations department. You'll be the one diving deep into how we do things, spotting where we're wasting time or making errors, and then designing a better way. This role directly impacts our efficiency, customer satisfaction, and, frankly, our bottom line by cutting down on the 'Cost of Poor Quality' – that's all the money we lose from mistakes, rework, and unhappy customers. You'll work at the intersection of our warehouse teams, production lines, and even our logistics folks, translating messy operational data into clear, actionable plans that everyone can get behind. When you do this well, our operations become noticeably slicker, our colleagues are less frustrated, and our customers get a better product or service. If you don't get it right, we're stuck in the same old cycles, losing money and irritating everyone involved. The tricky part is often getting people to change their ways, even when the data clearly shows a better path. But the reward? Seeing a process you've redesigned actually work, making a tangible difference to hundreds of people every day. View
Level 5 Senior Quality Improvement Specialist The Senior Quality Improvement Specialist is here to lead the charge on making our Operations run like a well-oiled machine. You'll take on complex problems, dissect them with data, and then design solutions that stick. This directly impacts our efficiency, customer satisfaction, and ultimately, our bottom line. You'll sit right at the heart of our operational processes, translating raw data and frontline observations into actionable improvements that our production and logistics teams can actually implement. When you do this well, we'll see fewer errors, faster throughput, and happier customers. When things don't go to plan, we're looking at increased costs, missed deadlines, and frustrated teams. The challenge? Getting everyone on board with change, even when the data clearly says it's the right thing to do. The reward? Seeing your improvements make a tangible difference every single day. View
Level 5 Senior Quality Systems Specialist The Senior Quality Systems Specialist is responsible for leading specific quality system improvement projects and making sure our processes meet tough industry standards like ISO 9001 or ISO 13485. You'll own entire workstreams, like our CAPA process or document control, ensuring they're robust and audit-ready. You'll work at the intersection of our quality team and the actual production floor, translating regulatory requirements into clear, workable procedures that our manufacturing and logistics teams can follow without a hitch. When you do this job well, our operations run smoothly, we pass audits with flying colours, and we avoid costly product issues. If it's not done right, we risk major audit findings, product recalls, and a real hit to our reputation – not to mention the financial penalties. The tricky part is often getting everyone on board with changes, especially when they're busy. The reward, though, is seeing your work directly prevent problems and build a culture where quality is just how we do things, not an afterthought. View
Level 5 Senior Regional Environmental Services Director As a Senior Regional Environmental Services Director, you'll pretty much own all things environmental for a specific site or group of sites. This means making sure we're compliant with all the rules, from waste disposal to air emissions, and constantly looking for ways to do things better – and more sustainably. You're the expert on the ground, translating complex regulations into practical actions for the operations teams. This role sits right in the heart of our operations, working directly with plant managers and their teams. You're the bridge between what the law says and what actually happens on the factory floor. When you do this job well, our sites run without a hitch, we avoid fines, and our environmental footprint shrinks. Get it wrong, and we're looking at regulatory penalties, operational shutdowns, and a serious hit to our reputation. Honestly, the tricky part is often getting everyone on board with changes that might seem like 'extra work' but are actually essential. The reward? Seeing tangible improvements, knowing you're protecting both the environment and the business, and being the person everyone trusts when a regulator shows up. View
Level 5 Senior Regional Quality Systems Specialist The Senior Regional Quality Systems Specialist is responsible for leading, designing, and implementing improvements to our quality management systems across a designated region. You'll own complete workstreams, making sure our processes aren't just written down, but actually work day-to-day, protecting our customers and our reputation. You'll sit right at the heart of Operations, translating complex regulatory requirements into practical, shop-floor procedures that our teams can actually follow. When this role is done well, we pass every audit with flying colours, our products are consistently top-notch, and we avoid costly mistakes. When it's not, well, that's when you get product recalls, regulatory fines, and a very unhappy leadership team. The challenge is balancing strict compliance with operational efficiency – it's a tightrope walk, honestly. The reward, though, is seeing your work directly prevent major business headaches and knowing you've built something truly reliable. View
Level 5 Senior Reliability Engineer The Senior Reliability Engineer is responsible for leading the charge on improving asset uptime and reducing maintenance costs across our international operational footprint. Day-to-day, you'll be knee-deep in failure analysis, optimising preventive maintenance programmes, and spearheading projects to boost the reliability of our critical plant equipment. You'll work at the intersection of our local site teams and global operations strategy, translating complex technical issues into actionable plans that keep our factories humming. When you do this job well, our production lines suffer fewer unplanned stops, our maintenance spend becomes more predictable, and our overall equipment effectiveness (OEE) goes up. Get it wrong, and we're looking at costly downtime, missed production targets, and frustrated customers. The challenge here is balancing immediate fixes with long-term strategic improvements, often with limited resources and conflicting priorities from different sites. The reward, though, is seeing tangible improvements in operational efficiency and knowing your work directly contributes to our global success – it's pretty satisfying, honestly, when a 'bad actor' machine finally behaves itself. View
Level 5 Senior Risk Control Manager, Operations Here's the thing: as a Senior Risk Control Manager in Operations, you're not just ticking boxes; you're actually shaping how we operate to be safer and more efficient. You'll be leading the charge on figuring out where our processes are vulnerable and then designing proper controls to protect us. This directly impacts our ability to deliver on time, keep costs down, and avoid those big, embarrassing operational failures that hit the news. Day-to-day, you'll be working at the intersection of our front-line operations teams and our wider risk framework, translating what actually happens on the ground into actionable risk insights. You'll then work with those teams to put in place practical solutions. When you do this well, we save money, keep our customers happy, and avoid regulatory fines. If it's not done well, we're exposed to all sorts of problems – from major service disruptions to significant financial losses. The real challenge is getting busy operational teams to see risk management as a help, not a hindrance. The reward, though, is seeing your work directly prevent a crisis and genuinely make the business more robust. View
Level 4 Senior Service Operations Assistant The Senior Service Operations Assistant is here to tackle the trickier operational issues and make sure our service delivery processes are actually fit for purpose. You'll spend your days digging into recurring problems, figuring out why they happen, and then designing ways to stop them for good. You're sitting right at the heart of our service delivery, bridging the gap between the frontline support and the teams that build our products and systems. When you do this well, our customers get a much smoother ride, and our junior team members learn from the best. If you don't, we're stuck in a cycle of endless fire-fighting, which frankly, nobody enjoys. The real challenge here is not just fixing things, but changing the underlying issues without stepping on too many toes. The reward? Seeing a process you designed make a genuine difference to thousands of customers, and watching your mentees grow into confident problem-solvers. View
Level 4 Senior Supplier Relations Assistant The Senior Supplier Relations Assistant is responsible for making our supplier processes slicker and more reliable. Day-to-day, you'll be tackling complex issues that junior team members can't solve, leading small projects to improve how we work with suppliers, and helping new colleagues get up to speed. You're essentially our internal expert on a chunk of our supplier base and the processes that keep them ticking over. This role sits at the heart of our Operations department, ensuring that our suppliers are onboarded correctly, paid on time, and meet our performance expectations. You'll be the bridge between our internal teams – like Finance, Legal, and the various business units – and our external vendors, translating their needs and making sure everyone's on the same page. When you do this well, our operations run without a hitch, we avoid costly delays, and our supplier relationships are strong. If things go wrong, we face production stoppages, unhappy suppliers, and potentially significant financial penalties. The real challenge here is navigating the constant tension between internal demands for speed and the need to maintain robust, compliant processes. You'll often be the one saying 'no' or 'not yet' to urgent requests while simultaneously finding a pragmatic solution. The reward, though, is seeing your process improvements actually make a difference, knowing you've prevented a major issue, and helping your team grow their skills. View
Level 5 Senior Trade Compliance Analyst The Senior Trade Compliance Analyst is here to tackle the trickier customs and trade issues, ensuring we stick to the rules and keep our goods flowing across borders without a hitch. You'll be the expert in the room when it comes to things like complex product classifications or figuring out if we qualify for a free trade agreement. This role sits right at the heart of our international supply chain, bridging the gap between our operational teams and the ever-changing world of global regulations. When you do this job well, our shipments sail through customs, we save money on duties, and we avoid hefty fines. Get it wrong, and we're looking at delayed goods, angry customers, and potentially serious penalties from customs authorities. The challenge? The rules are always changing, and you'll often be dealing with incomplete information or urgent requests that need a quick, accurate answer. The reward, honestly, is the satisfaction of knowing you're protecting the company and keeping the global gears turning. View
Level 5 Senior Transport Director The Senior Transport Director is here to make our logistics smoother and more efficient. You'll own specific workstreams, digging into the details to spot problems and then designing practical solutions. Think of yourself as the architect of better transport processes, making sure our goods get where they need to be, on time and without costing a fortune. This role sits right in the middle of our daily operations, connecting what our planners do on the ground with the bigger strategic picture. You'll take raw data, turn it into actionable insights, and then work with various teams to put those insights into practice. When you do this well, our costs drop, our service improves, and our customers are happier. If you don't, we're wasting money, missing deliveries, and probably annoying a lot of people. The tricky part is balancing cost pressures with service demands, all while dealing with the unpredictable nature of transport. Frankly, it's a constant juggling act. The reward, though, is seeing your improvements make a real, tangible difference to our bottom line and our operational reliability. You'll be the one making things happen, not just talking about them. View
Level 4 Senior Transport Planner The Senior Transport Planner is responsible for leading the planning and execution of our more complex transport operations, ensuring goods move efficiently and cost-effectively across the network. You'll be diving deep into specific lanes or projects, finding ways to optimise routes, consolidate loads, and generally make things run smoother. When this role is done well, we see tangible reductions in transport costs, happier carriers, and fewer customer complaints about late deliveries. When it's not, well, we're paying through the nose for express shipments, our warehouses are backed up, and our customers are left waiting. The challenge is balancing cost, service, and capacity in a constantly changing environment, often with tight deadlines. The reward is seeing your clever planning translate into real savings and knowing you've kept the wheels of the business turning. View
Level 3 Service Delivery Coordinator The Service Delivery Coordinator is responsible for making sure our IT services actually work for our customers. You'll be the person who picks up the phone (or the ticket) when something's gone wrong, figures out what's happening, and then coordinates everyone needed to fix it. This directly impacts our customer satisfaction and, frankly, our reputation. You'll work right at the heart of Operations, acting as the bridge between our customers, our technical teams, and sometimes even our external suppliers, translating technical problems into clear updates that everyone can understand. When this role is done well, our customers feel supported, issues get resolved quickly, and our internal teams can focus on fixing things without constant interruptions. When it's not, things get messy: customers get frustrated, issues drag on, and we end up losing trust. The tricky part is often dealing with multiple urgent issues at once, all while trying to get different teams to work together. The reward, though? There's a real buzz in getting a critical service back online and knowing you were key to making that happen. View
Level 6 Service Delivery Director The Service Delivery Director is responsible for the overall health and performance of our operational services. You'll be leading a team of Service Managers, making sure they're delivering against our promises and constantly looking for ways to make things better, faster, and cheaper. This role sits right at the heart of our Operations department, bridging the gap between what the business needs and what our technical teams can actually deliver. When this role is done well, our customers barely notice us because everything just works. Our internal teams get the support they need quickly, and we're not constantly putting out fires. When it's not, well, that's when you get angry calls from the CEO and our customers start looking elsewhere. The real challenge here is balancing relentless improvement with the daily grind of keeping complex systems running. The reward? Seeing your team thrive, knowing you've built a robust, reliable service, and genuinely making a difference to how our business operates. View
Level 6 Service Delivery Manager The Service Delivery Manager is responsible for making sure our services actually get delivered to customers, on time and to the right standard. You'll be leading a team of Service Delivery Coordinators, making sure they're doing their best work and that our internal processes are humming along. This role sits right at the heart of our Operations department, bridging the gap between our technical teams and what our customers actually experience. When you do this job well, our customers are happy, our services are stable, and our business runs smoothly. Get it wrong, and we're looking at unhappy customers, missed SLAs, and potentially losing business. The tricky part is balancing customer expectations with the reality of our technical capabilities and resources. The reward, though, is building a truly reliable service operation that directly contributes to our company's reputation and bottom line. View
Level 5 Service Design Manager (Operations) The Service Design Manager (Operations) is here to build and lead a team that fundamentally improves how our operational services work. You'll be the one making sure our customers have a smooth, efficient experience, and that our front-line colleagues have the tools and processes they need to deliver it without pulling their hair out. This means you'll sit right at the intersection of customer experience strategy and the day-to-day operational grind, translating big-picture vision into actionable service blueprints and practical improvements. When this role is done well, we see happier customers, more efficient operations, and a healthier bottom line because we're not wasting money on broken processes. When it's not, we're stuck with frustrated staff, angry customers, and projects that go nowhere. The challenge, honestly, is balancing what customers want with what's actually feasible within our operational constraints and legacy systems, all while managing and developing your team. The reward? Seeing your team's designs make a real, tangible difference to thousands of customers and colleagues, and knowing you've helped build a more effective, human-centred operation. View
Level 3 Service Operations Analyst The Service Operations Analyst is responsible for making sure our service processes actually work as they should, day in, day out. You'll be taking ownership of specific operational tasks, like managing quality assurance checks or handling parts of our workforce scheduling, which directly impacts how quickly and effectively we serve our customers. You'll work closely with your manager and other teams, essentially translating data and observations into actionable improvements for our service delivery. When you do this job well, our customers get a smoother, faster experience, and our frontline teams feel supported and efficient. If things go wrong, though, customers can get frustrated, and our service levels can dip, which nobody wants. The tricky part is often spotting those small issues before they become big problems, especially when things are moving quickly. The reward? You get to actually fix things and see the tangible difference your work makes to both our customers and our colleagues. View
Level 3 Service Operations Assistant The Service Operations Assistant is here to independently sort out the trickier issues that come our way, the ones that need a bit more digging than a quick fix. You'll own the ticket queue for those slightly more complex problems, making sure they get resolved properly and that we learn from them. This directly impacts how happy our customers are and how smoothly our operations actually run. You'll sit right between the front-line support and the engineering teams, translating customer woes into actionable fixes and making sure everyone's on the same page. When you do this well, customers feel heard and things get fixed right the first time, which saves everyone a headache. If it's not done well, tickets bounce around, customers get frustrated, and we end up looking a bit disorganised. The challenge? Sometimes you'll get vague tickets that take a bit of detective work. Sometimes you'll have to push back on quick fixes to get to the real root cause. The reward, though, is knowing you've genuinely helped someone and made our service a bit more robust for next time. View
Level 5 Service Operations Manager The Service Operations Manager is here to lead our service delivery team, making sure we're not just meeting expectations but actually exceeding them. You'll be responsible for the overall health and performance of our operational services, which directly impacts our customer satisfaction and, frankly, our bottom line. You'll sit right at the heart of our operations, translating strategic goals into actionable plans for your team, ensuring everything from incident management to process improvements runs smoothly. When this role is done well, our customers rave about our service, and our internal teams feel supported and empowered. When it's not, well, we see unhappy customers, missed targets, and a lot of frustrated people. The challenge is balancing day-to-day firefighting with long-term strategic improvements, all while keeping your team motivated and engaged. The reward is seeing your vision for service excellence come to life and knowing you've built a truly effective and resilient operations function. View
Level 3 Service Operations Specialist The Service Operations Specialist is responsible for independently tackling and resolving operational issues, making sure our service delivery is consistent and reliable. You'll be the one diving deep into problems, not just patching them up, but finding out why they happened in the first place. You'll work closely with the wider Operations team and other departments, translating what's going wrong into practical fixes that keep our customers and internal teams moving. When you do this job well, our service runs like clockwork. Customers get what they need quickly, and our internal teams aren't bogged down by recurring issues. If things aren't done properly, though, we end up with frustrated customers, missed deadlines, and a lot of wasted effort. The challenge here is that you're often dealing with messy, real-world problems that don't fit neatly into a playbook. The reward? Honestly, it's seeing a complex issue through to a robust solution, knowing you've made a tangible difference to how we operate. View
Level 4 Shop Floor Supervisor The Shop Floor Supervisor is responsible for making sure our production lines run smoothly and efficiently during their shift. You'll be the person who translates the daily production plan into actual products, keeping a close eye on safety, quality, and output. You're essentially the conductor of the orchestra on the shop floor, making sure everyone and everything is playing in tune. This role sits right at the heart of our manufacturing process, bridging the gap between the overall production schedule and the day-to-day realities of the factory floor. You'll take the plan from the Production Superintendent and figure out how to get it done with the team and equipment you've got. When you do this well, we hit our customer delivery dates, keep waste down, and maintain our reputation for quality. If things go wrong, we're looking at missed orders, unhappy customers, and potentially costly rework or scrap. It's a big deal. The challenge, honestly, is the constant stream of unexpected issues – a machine breakdown here, a quality alert there, someone calling in sick. You've got to be able to think on your feet. The reward, though, is seeing your team succeed, getting those products out the door, and knowing you've directly contributed to the company's success. It's a tangible impact, which is pretty satisfying. View
Level 6 Six Sigma Master Black Belt As our Six Sigma Master Black Belt, you'll be the driving force behind significant operational improvements across the business unit. This means you're not just running projects; you're defining the strategy for how we find, fix, and sustain improvements, and you'll lead a small team of Black Belts who'll do the heavy lifting on individual projects. You'll work at the intersection of our strategic objectives and the day-to-day realities of our operations, translating big-picture goals into measurable, impactful improvement programmes. When this role is done well, we see tangible, multi-million pound savings, a noticeable uplift in operational efficiency, and a real shift in how our teams approach problem-solving. When it's not, we're likely wasting resources on symptoms, missing critical targets, and frustrating our frontline teams. The challenge here is getting everyone on board, from the shop floor to the executive suite, and making sure the change actually sticks. The reward, though, is seeing your strategic vision come to life and genuinely transforming how our Operations run. View
Level 6 Strategic Sourcing Director The Strategic Sourcing Director Manager leads a team of Category Managers to develop and execute sourcing strategies for a major spend area, like all Indirect or all Direct spend. You'll be setting the vision, building the capability within your team, and ultimately owning the P&L impact for your categories. This isn't a hands-on individual contributor role; it's about leading people and shaping strategy. You'll work at the intersection of our operational needs and the wider market, translating business requirements into smart, value-driven sourcing decisions that our executive peers will rely on. When this role is done well, we see significant, sustainable cost savings, reduced risk, and genuinely innovative solutions from our supply base. When it's not, we're overpaying, exposed to supply chain disruptions, and missing out on market opportunities. The challenge is balancing long-term strategic goals with the inevitable urgent, short-term demands from the business. The reward is seeing your team develop, your strategies pay off in millions of pounds, and knowing you're directly contributing to the company's bottom line. View
Level 3 Strategic Sourcing Specialist The Strategic Sourcing Specialist is responsible for running small to medium-sized sourcing projects, which directly impacts our operational costs and supplier quality. You'll work at the intersection of our internal teams (like Marketing, IT, or Facilities) and our external supplier base, translating business needs into clear requirements that suppliers can bid on. Your work ensures we get value for money and reliable service across a range of goods and services. When this role is done well, we save money, our internal teams get what they need on time, and we build strong, fair relationships with our suppliers. When it's not, we risk overpaying, getting poor service, or even running out of essential items – which, frankly, nobody wants. The challenge is balancing cost savings with quality and making sure everyone feels heard. The reward is seeing your negotiated deals directly impact the company's bottom line and knowing you've built a solid foundation for our operations. View
Level 3 Supplier Relations Analyst The Supplier Relations Analyst is responsible for owning the day-to-day processes that keep our supplier relationships healthy and compliant. You'll be the one making sure new suppliers get set up correctly and that existing ones get paid without unnecessary fuss. This role sits right at the heart of our Operations team, translating our internal needs into smooth interactions with our external partners. When you do this well, our operations run like clockwork, and our suppliers trust us. If things go wrong, we risk late payments, production delays, or even losing key suppliers. The tricky part is juggling urgent requests with established processes, often playing detective to figure out why an invoice is stuck. The reward? Seeing the impact of your work every day, knowing you're keeping the business moving forward. View
Level 5 Supplier Relations Manager As our Supplier Relations Manager, you'll be the person who truly owns a significant chunk of our supplier base. This means leading a team of talented folks who manage the day-to-day, while you focus on the bigger picture: strategy, risk, and making sure our suppliers actually help us hit our operational goals. You'll be the bridge between what our business needs and what our suppliers can deliver, translating big-picture objectives into actionable plans for your team. When you do this job well, our operations run smoother, costs are under control, and we're not constantly putting out fires caused by unreliable suppliers. When it's not done well, well, production lines stop, customers get annoyed, and we lose money. The tricky part is balancing long-term strategic thinking with the urgent, messy problems that crop up daily. The reward, though? Seeing your team grow, watching your strategies pay off, and knowing you're a critical part of keeping the whole operation moving. View
Level 3 Supply Chain Assistant The Supply Chain Assistant is responsible for the nitty-gritty details of getting our products from suppliers to our warehouse, and sometimes out to customers. You'll be independently managing specific parts of the supply chain, like making sure purchase orders are correct and chasing down overdue shipments. It's a role that sits right at the heart of our operations, linking up with our warehouse team, sales, and even finance to make sure everyone's on the same page. When you do this well, our inventory is accurate, our deliveries are on time, and our production lines keep moving. If it's not done properly, we're looking at missed deliveries, unhappy customers, and potentially wasted money on expediting fees. The challenge here is dealing with the unexpected – things go wrong, suppliers miss dates, and you'll need to sort it out. The reward? Honestly, it's seeing a complex system actually work because of your efforts, and knowing you've kept things ticking over. View
Level 2 Supply Chain Coordinator As a Supply Chain Coordinator, you'll be right at the heart of our healthcare operations, making sure our hospitals and clinics are always stocked with what they need. Day-to-day, that means processing requisitions, keeping an eye on inventory levels, and helping to sort out any delivery hiccups. You'll work closely with our clinical staff – the nurses and doctors – and our suppliers, acting as a crucial link between them. This role is all about getting the basics right. When you do it well, our clinical teams can focus on patient care without worrying about running out of vital supplies. Get it wrong, and frankly, it can delay treatments or even impact patient safety, which is something we absolutely can't have. The challenge here is the sheer volume of items and the constant, urgent demands that pop up. The reward, though, is knowing you're playing a direct, tangible part in helping people get better. It's a real boots-on-the-ground kind of job, and you'll quickly see how your efforts make a difference. View
Level 3 Supply Chain Manager As a Supply Chain Manager here, you'll independently manage specific parts of our supply chain, making sure our day-to-day operations run like clockwork. This means you'll own things like demand planning for a particular product line, sorting out procurement for a certain category of goods, or keeping a close eye on inventory levels in one of our distribution centres. You'll work at the intersection of our sales forecasts and our actual stock, translating what we think customers will buy into concrete plans for buying and moving goods. When you do this well, our customers get their orders on time, we don't have too much cash tied up in stock, and our production lines never stop because of missing parts. If it's not done properly, we end up with angry customers, wasted money on expedited shipping, or warehouses full of stuff nobody wants. The tricky part is that the 'perfect' plan rarely survives contact with reality, so you'll need to be quick on your feet. The reward, though, is seeing your plans actually work, solving real-world problems, and keeping the whole business ticking over. View
Level 3 Supply Chain Specialist The Supply Chain Specialist is responsible for keeping a specific part of our operational gears turning. You'll independently manage key processes, like ensuring our purchase orders are spot on and that inventory levels are healthy. This directly impacts our ability to deliver products on time and keep our customers happy, which, let's be real, is pretty crucial for the business. You'll work at the intersection of our suppliers and our warehouse teams, translating demand plans into actual stock movements and making sure everything runs like clockwork. When this role is done well, our shelves are stocked, our production lines don't stop, and our customers get their orders without a fuss. When it's not, we're facing stockouts, unhappy customers, and expensive emergency shipments. The challenge here is the constant juggling act – you'll often have multiple urgent things on the go, and you'll need to figure out which fire to put out first. The reward? Seeing your direct impact on getting products into people's hands and knowing you've kept the whole operation humming along. View
Level 7 Sustainable Supply Chain Director As our Sustainable Supply Chain Director, you'll be the architect of our entire sustainable operations strategy. This means you're not just looking at our direct footprint, but the whole value chain – from where we source materials to how products end up in customers' hands, and what happens next. You'll be working at the intersection of enterprise strategy, investor relations, and day-to-day operational realities, making sure our sustainability promises are actually delivered. When this role is done well, we'll be recognised as an industry leader in sustainable practices, attracting ethical investors, delighting conscious consumers, and, frankly, future-proofing our business against rising regulatory and climate risks. If it's not done well? Well, we risk greenwashing accusations, significant fines, and a hit to our brand that could take years to recover from. The challenge here is immense: you're trying to shift a massive, complex system while still hitting quarterly targets. The reward, though, is seeing real, tangible change at a scale that genuinely matters, influencing not just our company but potentially the wider industry. View
Level 3 Temperature Control Specialist The Temperature Control Specialist is responsible for independently diagnosing, repairing, and optimising our building automation systems (BAS) and environmental controls. You'll be the one on the ground, making sure our HVAC systems, from air handling units to chillers, are running exactly as they should be, day in, day out. This directly impacts everything from product quality in our manufacturing lines to the comfort of our office staff, and crucially, the uptime of our data centres. You'll work at the intersection of mechanical systems and digital controls, translating sensor data into actions that keep our operations stable and efficient. When this role is done well, our critical systems hum along without a hitch, energy bills stay sensible, and nobody complains about being too hot or too cold. When it's not, we're looking at potential production losses, equipment damage, or even regulatory fines—not to mention a lot of grumpy colleagues. The challenge is that every problem is a bit of a puzzle, often with intermittent 'gremlins' that disappear when you show up. The reward, though, is the satisfaction of bringing a complex system back into perfect balance, knowing you've made a real difference to the business and the people in it. View
Level 3 Trade Compliance Analyst The Trade Compliance Analyst independently manages the full lifecycle of our standard import and export entries, making sure we stick to all the complex rules. You'll be the one assigning the correct product codes, checking country of origin, and ensuring all our shipments are compliant before they even leave the warehouse. This directly impacts our ability to deliver products on time and avoid costly fines or delays at customs. Day-to-day, you'll sit right at the heart of our operations, working with our Logistics, Procurement, and Sales teams. You're translating product details and shipping plans into compliant customs declarations that customs authorities use to let our goods through. When you do this well, our supply chain runs smoothly, and we save on duties. When it's not done properly, shipments get stuck, customers get angry, and we risk hefty penalties. The challenge? The rules are always changing, and getting accurate information from internal teams can sometimes feel like pulling teeth. The reward, though, is seeing your work directly contribute to getting products into customers' hands, knowing you've navigated a complex global landscape successfully. View
Level 2 Transport Coordinator The Transport Coordinator is here to keep our wheels turning, literally. You'll be the person making sure every shipment gets logged, tracked, and confirmed, which directly impacts our ability to deliver on time and keep customers happy. You'll work closely with our drivers and the Transport Operations Supervisor, translating planned routes into actual movements and making sure all the necessary information is where it needs to be. When you do this job well, our deliveries are seamless, drivers have what they need, and our records are spotless. If things go wrong, we're looking at missed deliveries, frustrated customers, and costly delays. Frankly, it's a role where precision matters. The challenge? Learning to juggle multiple tasks in a busy environment while keeping your cool. The reward? Seeing the trucks roll out on time because of your hard work and knowing you're a vital part of the team. View
Level 6 Transport Director The Transport Director Manager is responsible for overseeing and optimising our entire transport network and operations for a specific business unit or region. Day-to-day, you'll be making sure our goods move efficiently, on time, and within budget, which directly impacts our customer satisfaction and bottom line. You'll sit at the intersection of strategic planning and gritty operational execution, translating high-level business goals into concrete transport plans that our teams can deliver. When this role is done well, our customers get their deliveries exactly when they expect them, our costs are kept in check, and our transport network runs like a well-oiled machine. If it's not, we're looking at missed deadlines, unhappy customers, and potentially millions in wasted spend or penalties. The challenge is balancing the constant pressure to cut costs with the need to provide excellent service, all while navigating a volatile market. The reward? You'll see your strategic decisions directly impact our operational efficiency and financial performance, and you'll get to build and lead a truly impactful team. View
Level 5 Transport Manager The Transport Manager is responsible for the end-to-end management of our transport function for a specific region or site, which directly impacts our customer delivery promises and the company's bottom line. You'll work at the intersection of our warehouse operations, sales team, and external carriers, translating customer demand into efficient delivery plans that keep our promises. When this role is done well, our customers get their orders on time, our costs are kept in check, and our drivers are happy and productive. When it's not, we face late deliveries, angry customers, spiralling costs, and potential regulatory fines. The challenge is balancing service, cost, and compliance in a constantly changing environment. The reward is seeing your team deliver day in, day out, knowing you've built a robust, efficient operation. View
Level 3 Transport Operations Manager The Transport Operations Manager is responsible for the day-to-day planning and execution of our transport movements, making sure everything runs like clockwork. You'll be the one taking ownership of specific delivery routes, working out the best way to get our products to customers, and dealing with any issues that crop up along the way. This role sits right at the heart of our logistics chain, bridging the gap between what our sales team promises and what our drivers can actually deliver. When you do this job well, our customers get their deliveries on time, our drivers are happy with their routes, and we keep our costs in check. Get it wrong, and we're looking at missed deliveries, unhappy customers, and potentially hefty fines or extra charges. The tricky part is juggling constant changes—traffic, breakdowns, last-minute orders—while keeping everyone in the loop. The reward, though, is seeing a complex plan come together, knowing you’ve kept the wheels of the business turning, and frankly, the satisfaction of a job well done. View
Level 3 Transport Planner The Transport Planner is responsible for planning and optimising daily delivery routes for our fleet, ensuring everything runs smoothly and on time. You'll work at the intersection of our warehouse operations, our drivers, and our customer service team, translating customer orders and stock availability into concrete, efficient delivery schedules. When this role is done well, our customers get their deliveries on time, our drivers are efficient, and our costs stay in check. When it's not, we're facing angry customers, wasted fuel, and a lot of unnecessary overtime. The challenge is balancing efficiency with the unpredictable nature of the road and driver availability. The reward is seeing your carefully planned routes execute successfully and knowing you've kept the wheels of the business turning. View
Level 3 Vendor Management Specialist The Vendor Management Specialist is responsible for looking after a portfolio of our key suppliers, making sure we're getting value and they're sticking to their agreements. You'll be working right at the heart of our Operations team, bridging the gap between what our business needs and what our external partners provide. You'll translate those internal requirements into clear expectations for vendors, then keep a close eye on their performance. When you do this job well, our operations run smoothly, costs stay predictable, and we avoid nasty surprises. If things go wrong, though, we could face service disruptions, unexpected costs, or even regulatory headaches. The tricky part is balancing our needs with the vendor's capabilities, especially when things get a bit messy. The reward? You'll get to see your efforts directly impact our day-to-day business, helping us deliver a better service to our own customers. View
Level 7 VP, Global Facilities & Real Estate The VP, Global Facilities & Real Estate is here to define and drive our entire global property strategy. This means everything from finding new office spaces and negotiating leases to making sure our existing buildings are safe, efficient, and actually help our people do their best work. You'll be making decisions that directly impact our balance sheet and our employee experience, sometimes for years to come. Day-to-day, you'll be working at the intersection of our long-term business goals and the practicalities of physical space. You'll translate big-picture company strategy into real estate plans, ensuring our facilities can keep pace with our growth and changing ways of working. When this role is done well, our global portfolio is optimised, our operational costs are controlled, and our employees have fantastic, productive environments. Get it wrong, and we're stuck in expensive, inefficient buildings, or worse, facing critical operational failures. The challenge is balancing cost, risk, and employee experience across dozens of countries, each with its own rules and culture. The reward? You get to literally build the future of our company's physical presence, leaving a lasting mark on our global operations. View
Level 7 VP, Global Real Estate & Facilities The VP, Global Real Estate & Facilities is responsible for defining and executing our worldwide real estate and building operations strategy. This means everything from deciding where we open our next big office or data centre, to making sure the current ones run like clockwork, are safe, and meet our sustainability goals. You'll work at the intersection of enterprise strategy, finance, and day-to-day operational excellence, translating business needs into physical space and ensuring our buildings directly support our mission. When this role is done well, our global footprint is optimised, our people are productive, and our critical operations never miss a beat. When it's not, we're wasting millions on inefficient space, our talent struggles, and our business faces significant operational risks. The challenge is balancing long-term strategic vision with the urgent, 24/7 demands of global building operations. The reward? You'll literally shape the physical environment that hundreds of thousands of people work in, directly impacting our bottom line and our environmental footprint. View
Level 3 Warehouse Coordinator The Warehouse Coordinator is responsible for making sure our warehouse operations run like a well-oiled machine, handling everything from inbound deliveries to outbound shipments. You'll work at the intersection of our physical stock and our digital systems, translating real-world inventory movements into accurate WMS records that our sales and finance teams rely on. When this role is done well, orders go out on time, inventory is accurate, and our customers are happy. When it's not, we're scrambling to find stock, missing delivery deadlines, and losing money. The challenge is keeping calm and organised when things inevitably go wrong – because they will. The reward, though, is seeing a busy day run perfectly, knowing you made it happen, and getting those important orders out the door. View
Level 3 Warehouse Manager The Warehouse Manager at this level is all about making sure the daily operations hum along without a hitch. You'll be guiding a small team, typically 3 to 10 people, on specific tasks or within a particular area of the warehouse, like inbound receiving or outbound picking. It's your job to make sure the work gets done right and on time, every single day. You're the linchpin for daily workflow, really. This role sits squarely in the middle of our daily distribution chain. You'll be taking the plans from the Senior Warehouse Manager and translating them into actionable tasks for your team, making sure products move efficiently from our docks to our customers. When you do this well, our customers get their orders quickly and accurately, and our operational costs stay in check. If things go wrong, well, that means delays, frustrated customers, and potentially wasted money. Honestly, the challenge here is balancing the constant pressure of deadlines with the inevitable surprises – a truck breaking down, a sudden surge in orders, or someone calling in sick. The reward, though, is pretty tangible: seeing a busy shift run perfectly, knowing you and your team made it happen, and getting those orders out the door. It's a real sense of accomplishment. View
Level 3 Warehouse Operations Manager The Warehouse Operations Manager is responsible for running a specific functional area within our distribution centre during a given shift. Think of it as owning your own mini-business unit for a few hours each day. You'll make sure products move efficiently, safely, and accurately, from the moment they arrive until they're loaded onto a lorry for delivery. This directly impacts our delivery promises and, frankly, our bottom line. You'll work at the sharp end, translating daily volume forecasts into actual work plans for your team. You'll be the bridge between what the system says should happen and what actually happens on the floor, dealing with all the messy bits in between. When this role is done well, our customers get their orders on time, our costs stay in check, and our team feels supported and productive. When it's not, we're dealing with late shipments, angry customers, and a frustrated workforce. The challenge is balancing speed, accuracy, and safety in a constantly changing environment. The reward? Seeing a busy shift run like clockwork because of your planning and leadership. View
Level 5 Warehouse Supervisor As a Warehouse Supervisor, you're responsible for making sure a specific shift or a big chunk of the warehouse (say, all the incoming goods or all the outgoing parcels) runs like clockwork. You'll be right there on the floor, guiding your team, sorting out any daily hiccups, and making sure everything gets done safely and on time. Frankly, you're the engine that keeps things moving. This role sits smack-bang in the middle of our daily operations, turning our plans into physical goods moving in and out the door. You'll be translating the overall strategy into tangible actions for your team, ensuring we meet our customer promises. When you do your job well, orders go out accurately and on time, our costs stay low, and everyone goes home safe. If things go sideways, we're looking at missed deliveries, unhappy customers, and potentially, safety incidents. The challenge? It's the constant balancing act between hitting daily targets, managing a diverse team, and dealing with unexpected problems like a sudden surge in orders or a piece of kit breaking down. The reward, though, is seeing your team gel, watching the product flow smoothly, and knowing you've made a real difference to our customers and our bottom line. View