The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Order Picking Accuracy
The percentage of orders picked without any errors (wrong item, wrong quantity).
Target · >99.7% If you pick 1,000 items in a week and only make 2 mistakes, that's 99.8% accuracy. Get it wrong, and a customer might get 5 widgets instead of 5 bolts, which means a return and a re-ship.
Dock-to-Stock Time
The average time it takes from a delivery truck arriving at the dock to the goods being fully received, put away, and available in the WMS.
Target · < 4 hours for standard pallets A truck arrives at 9 AM, and all 20 pallets are scanned, inspected, and put away by 1 PM. If it takes longer, those goods aren't available for sale, and our dock gets clogged up, which is a real headache.
On-Time Shipping
The percentage of outbound orders that are packed and loaded onto the carrier's truck by the scheduled cut-off time.
Target · >99% of orders shipped by carrier cut-off If 99 out of 100 orders leave before the 4 PM carrier pickup, you're hitting the target. Miss that cut-off, and a customer's order is delayed by a day, which they won't be happy about.
Inventory Discrepancy Rate
The percentage of items where the physical count doesn't match what the WMS says, usually found during cycle counts.
Target · < 0.5% You count 100 items in a location, and the system says 101. That's a 1% discrepancy. Keeping this low means we trust our stock levels and don't waste time searching for 'ghost' inventory.
Process Adherence & Improvement
Consistently following established Standard Operating Procedures (SOPs) and proactively suggesting small, practical improvements.
- You'll be the one who flags when a process isn't working quite right or when someone's cutting corners. We'll see you documenting minor changes, training new starters on the 'right way' to do things, and generally making sure everyone's on the same page for key tasks like receiving or picking. Your supervisor will notice you're the go-to person for how things should be done.
Effective Problem-Solving
The ability to identify operational issues (e.g., system errors, missing stock, delayed shipments) and resolve them efficiently, or escalate appropriately.
- When a truck arrives without an ASN, you're not just shrugging
- you're calling the supplier or checking the system for clues. When a picker can't find an item, you're helping them troubleshoot the WMS or physically locate it, rather than just telling them to 'look harder'. Your solutions prevent small issues from becoming big headaches, and you know when to get your supervisor involved before things spiral.
Clear Communication
Providing clear, concise updates to your supervisor and other teams, especially when there are issues or changes to the plan.
- You'll be sending quick, to-the-point emails or Teams messages about inbound delays, outbound issues, or inventory discrepancies. No waffle, just the facts: 'Trailer 123 is 2 hours late, ETA 4 PM. We'll need to hold the 5 PM carrier.' People will appreciate that you get straight to the point and keep them informed, rather than making them chase you for updates.
Team Support & Guidance
Informally helping and guiding warehouse associates, especially new starters, with daily tasks and system usage.
- You'll be the person associates turn to when they're stuck on a WMS transaction or can't find a location. You'll patiently show them how to use the scanner or explain a process, making sure they understand rather than just doing it for them. Your supervisor will see you as a reliable point of contact for the team, easing their own workload.