Open Awards · RQF Level 1
Open Awards Level 1 Certificate in Warehousing and Storage (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 1
- Total credits14
- Guided learning117 hours
- Units in this qualification19
Awarded by Open Awards · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
Home Who We Are Choosing Open Awards Our Mission, Vision and Values Meet the Team Job Vacancies Cyber Essentials Plus Quality and Standards Advisor What We Offer What We Offer Adult Social Care Certificate Regulated Qualifications Apprenticeship Assessments Access to HE Functional Skills Essential Digital Skills Skills Passport Badge of Excellence Quality Endorsed Units Meeting Room and Assessment Space Hire Qualification Development NHS England Functional Skills Assessments Micro-credentials Remote Invigilation What's New? Training and Events Centres Become a provider Awarding of Results - Summer 2026 Administration Procedures Policies and Procedures Funding for Ofqual Qualifications Pricing Information FAQs Learners For Learners Replacement Documents FAQs Contact Us
These are the units Open Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assemble Orders for Dispatch in a Logistics EnvironmentReal unit · Open Awards
What you'll be able to do
- Prepare for the assembly of orders in a logistics environment.
- Handle goods using the correct handling methods and equipment during the assembly of orders.
- Assemble orders accurately and efficiently.
- Prepare goods for dispatch according to specified requirements.
- Dispatch goods in accordance with organisational procedures.
- Identify problems that may arise when assembling or dispatching orders and take appropriate action.
Contribute to the Provision of Customer Service in Logistics OperationsReal unit · Open Awards
What you'll be able to do
- Describe how to contribute to the provision of customer services in logistics operations, including communication methods and customer needs.
- Contribute to the provision of customer services in a logistics operation, responding to customer enquiries and resolving issues effectively.
Develop Effective working Relationships with Colleagues in Logistics OperationsReal unit · Open Awards
What you'll be able to do
- Develop effective working relationships with colleagues in logistics operations, understanding the importance of communication and teamwork.
- Develop effective working relationships with colleagues in logistics operations, demonstrating professionalism and respect.
Health and Safety in the WorkplaceReal unit · Open Awards
What you'll be able to do
- Understand your Health and Safety rights and responsibilities as an employee
- Understand the health and safety requirements and responsibilities of employers
- Understand how to prevent accidents in the workplace and how to deal with them if they occur
- Understand how to perform workplace tasks safely, following established procedures and guidelines
Keep Stock at Required Levels in a Logistics EnvironmentReal unit · Open Awards
What you'll be able to do
- Follow instructions to maintain required stock levels, ensuring that stock is available when needed.
- Follow instructions to maintain stock control records, accurately recording stock movements and levels.
- Identify problems with keeping stock at the required levels and report them to the appropriate person.
Keep Work Areas Clean in a Logistics EnvironmentReal unit · Open Awards
What you'll be able to do
- Identify requirements relating to the cleaning of work areas in a warehousing and storage facility
- Follow instructions to carry out correct cleaning procedures
- Follow post cleaning procedures
- Identify problems with the cleaning of work areas
Maintain Hygiene Standards in Handling and Storing Goods in a Logistics EnvironmentReal unit · Open Awards
What you'll be able to do
- Confirm health, safety and security issues relating to the goods and the storage environment within a logistics environment.
- Apply high standards of personal hygiene when handling and storing goods.
- Demonstrate the correct use of appropriate clothing when handling and storing goods.
- Maintain the quality and condition of goods in a warehousing and storage environment.
- Handle goods using the correct handling methods and equipment.
- Identify problems with the maintenance of hygiene standards in a logistics environment.
Maintain the Cleanliness of Equipment in Logistics OperationsReal unit · Open Awards
What you'll be able to do
- Prepare self and equipment for inspection and cleaning in a logistics environment, adhering to health and safety regulations.
- Follow instructions to clean equipment effectively, using appropriate cleaning materials and techniques.
- Follow post-cleaning procedures to ensure equipment is kept in good working order and ready for use.
- Understand potential problems that can occur with keeping equipment in good working order and how to address them.
Make an Effective Contribution to a Business in the Logistics SectorReal unit · Open Awards
What you'll be able to do
- Make an effective contribution to a business in the logistics sector, understanding the importance of teamwork and communication.
- Make an effective contribution to a business in the logistic sector, demonstrating a positive attitude and willingness to learn.
Moving or Handling Goods Manually in Logistics FacilitiesReal unit · Open Awards
What you'll be able to do
- Confirm with appropriate people the goods that require moving or handling manually in logistics facilities.
- Manually move or handle the goods safely and efficiently, using correct manual handling techniques.
- Identify any problems with moving or handling the goods manually and take appropriate action to deal with them, following workplace procedures.
Operate Equipment to Perform Work Requirements in a Logistics EnvironmentReal unit · Open Awards
What you'll be able to do
- Confirm the work required and the appropriate equipment to undertake it in a logistics environment.
- Follow instructions to check that the appropriate equipment is available, safe to use and operational for the required task.
- Operate and monitor the equipment to maintain safe operation throughout the work activity, adhering to safety guidelines and procedures.
- Shut down the equipment correctly and complete post operational maintenance procedures as required.
- Identify problems with the operation of the equipment and report them according to workplace procedures.
Pick Goods in a Logistic EnvironmentReal unit · Open Awards
What you'll be able to do
- Prepare for picking goods in a logistics environment, ensuring all necessary tools and equipment are available.
- Follow instructions accurately to pick the goods according to the order requirements.
- Follow instructions to prepare the picked goods for assembling orders, ensuring they are correctly labelled and packaged.
- Identify problems with picking goods at any stage of the process and report them according to workplace procedures.
Place Goods in Storage in Logistics OperationsReal unit · Open Awards
What you'll be able to do
- Describe how to place goods in storage within logistics operations, considering relevant procedures and safety guidelines.
- Place goods in storage in logistics operations, following established procedures and ensuring safe handling.
Process Orders for Customers in Logistics OperationsReal unit · Open Awards
What you'll be able to do
- Prepare for the processing of orders to customers in logistics operations, understanding the necessary documentation and procedures.
- Process orders for customers in logistics operations, accurately and efficiently fulfiling customer requirements.
Process Returned Goods in Logistics Operations.Real unit · Open Awards
What you'll be able to do
- Process returned goods in logistics operations
- Process returned goods in logistics operations
Receive Goods in a Logistics EnvironmentReal unit · Open Awards
What you'll be able to do
- Obtain information and confirm with appropriate people the goods to be received in a logistics environment.
- Follow instructions to check the goods being received against delivery documentation.
- Receive the goods correctly and safely, adhering to health and safety guidelines and workplace procedures.
- Identify problems when receiving goods, such as discrepancies or damages, and report them according to workplace procedures.
Sort Goods and Materials for Recycling or Disposal in a Logistics EnvironmentReal unit · Open Awards
What you'll be able to do
- Prepare goods or materials for recycling or disposal according to relevant regulations and organisational procedures.
- Sort goods or materials accurately for recycling or disposal, identifying different material types and appropriate disposal methods.
- Identify problems that may arise with the recycling or disposal of goods and materials and take appropriate action.
Use Equipment to Move Goods in Logistics FacilitiesReal unit · Open Awards
What you'll be able to do
- Confirm with appropriate people the goods to be moved are suitable for lifting, in accordance with workplace procedures.
- Follow instructions to check that the area of work is safe and secure for the movement and transfer of the goods, adhering to health and safety guidelines.
- Move the goods correctly and safely, using appropriate equipment and techniques.
- Identify problems with moving the goods and report them to the appropriate person.
Wrap and Pack Goods in a Logistics EnvironmentReal unit · Open Awards
What you'll be able to do
- Prepare the goods for packing, ensuring they are clean, dry and free from damage.
- Pack the goods safely, using appropriate materials and techniques to protect them during transit.
- Identify problems with packing the goods at any stage and take appropriate action.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assemble and load timber and related orders for dispatch
- Contribute to Maintaining the Required Standard of Cleanliness of Clean-Rooms
- Maintain and supply stocks to specified levels
- Maintain operational effectiveness of forecourt equipment
- Maintain the quality of goods, equipment or vehicles for hire
- Pack Fragile and Non-Fragile Items
- Pick timber and related products
- Place goods and materials into storage
Where this can lead
Returns Processing Specialist
Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools and opportunities to grow, whether that's becoming an unparalleled expert in returns or stepping into leadership. We'll support you in figuring out what's next and how to get there.
See the whole journey →Showing 6 roles, drawn from 59 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit equips learners with the skills to assemble orders for dispatch, including preparing the work area, handling goods safely, and ensuring order accuracy. Learners will also prepare goods for dispatch, carry out dispatch procedures, and identify any assembly problems.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Open Awards Level 1 Certificate in Warehousing and Storage (RQF)
19 units in this credential, in the order it lists them, awarded by Open Awards.
- Assemble Orders for Dispatch in a Logistics Environment
- Contribute to the Provision of Customer Service in Logistics Operations
- Develop Effective working Relationships with Colleagues in Logistics Operations
- Health and Safety in the Workplace
- Keep Stock at Required Levels in a Logistics Environment
- Keep Work Areas Clean in a Logistics Environment
and 13 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.