UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.

More on studying for a qualification

01What it is

City & Guilds offers a wide range of qualifications in Retail and Warehousing, including Introductory, Higher Level and apprenticeship options. Learn more.

These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

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02The units

What each unit actually teaches you to do

Allocate and check work in your team in logistics operations Real unit · City & Guilds Limited
You'll understand principles of effective work allocation and quality checking within logistics teams. The unit develops skills in task allocation based on team members' abilities, clear communication, monitoring progress, and providing constructive feedback.

What you'll be able to do

  • Allocate and check work within your own team in logistics operations.
  • Allocate and check work within your own team in logistics operations.
Apply technology in logistics operations Real unit · City & Guilds Limited
This unit introduces learners to the use of technology in logistics operations. You'll identify technologies, understand their benefits, apply them to track goods and optimise processes, and appreciate the importance of data security.

What you'll be able to do

  • Apply technology in logistics operations
  • Apply technology in logistics operations
Arrange the transportation of goods using multiple transport modes Real unit · City & Guilds Limited
You'll learn to arrange transportation of goods using multiple transport modes. The unit covers selection criteria, regulatory requirements, cost considerations, coordination of transfers, and identification of potential problems.

What you'll be able to do

  • Identify the criteria for arranging transportation of goods using multiple modes of transport
  • Arrange the transporting of goods using multiple modes of transport
  • Identify any problems that can occur when arranging the transportation of goods using multiple modes of transport
Contribute to the provision of customer service in logistics operations Real unit · City & Guilds Limited
You'll understand the importance of customer service in logistics operations and how to meet diverse customer needs. The unit covers effective communication, handling enquiries and complaints, and contributing to customer satisfaction.

What you'll be able to do

  • Contribute to the provision of customer services in logistics operations.
  • Contribute to the provision of customer services in logistics operations.
Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations Real unit · City & Guilds Limited
You'll study the legal, regulatory, ethical, and social requirements relevant to logistics operations. The unit teaches you to apply these requirements effectively in their work to ensure compliance and responsible practice.

What you'll be able to do

  • Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations.
  • Ensure compliance with legal, regulatory, ethical and social requirements.
Health, Safety and Security at work Real unit · City & Guilds Limited
This unit equips learners with the skills to maintain health, safety, and security in the workplace. You'll follow procedures, use personal protective equipment correctly, identify hazards, assess risks, and contribute to workplace security.

What you'll be able to do

  • Work safely in a logistics environment.
  • Monitor the workplace for hazards and risks.
  • Contribute to workplace security procedures.
Improve performance in logistics operations Real unit · City & Guilds Limited
You'll develop knowledge and skills to identify and analyse areas for improvement in logistics operations. The unit covers data analysis, prioritisation of initiatives, and implementation of solutions to enhance operational performance.

What you'll be able to do

  • Understand how to improve performance in logistics operations, identifying areas for improvement and potential solutions.
  • Improve performance in logistics operations by implementing agreed solutions and monitoring their effectiveness.
International road transport operations Real unit · City & Guilds Limited
This unit covers regulations, documentation, vehicle types, and route planning for international road transport operations. You'll prepare documentation, plan optimised routes, and monitor transport activities to demonstrate operational competence.

What you'll be able to do

  • Undertake international road transport operations.
  • Undertake international road transport operations.
Maintain the safety and security of hazardous goods and materials in logistics operations Real unit · City & Guilds Limited
This unit provides learners with knowledge of regulations, hazards, and procedures for handling hazardous goods in logistics. You'll implement safety and security measures, monitor storage and transport, and respond appropriately to incidents.

What you'll be able to do

  • Maintain the safety and security of hazardous goods and materials in logistics operations
  • Maintain the safety and security of hazardous goods and materials in logistics operations
Make an effective contribution to a business in the logistics sector Real unit · City & Guilds Limited
You'll explore the roles within a logistics business and the importance of teamwork. The unit develops communication skills and understanding of how individual actions contribute to the overall success of the logistics organisation.

What you'll be able to do

  • Make an effective contribution to a business in the logistics sector.
  • Make an effective contribution to a business in the logistics sector.
Minimise the environmental impact of logistics operations Real unit · City & Guilds Limited
You'll study the environmental impacts of logistics operations and methods to reduce them. The unit covers carbon emission reduction, waste management strategies, and procedures to minimise fuel consumption, supporting sustainable logistics practices.

What you'll be able to do

  • Minimise the environmental impact of logistics operations
  • Minimise the environmental impact of logistics operations
Optimise the use of logistics resources Real unit · City & Guilds Limited
You'll gain knowledge of logistics resources and factors affecting their efficient use. The unit develops skills to analyse resource utilisation, implement optimisation methods, and monitor effectiveness to improve logistics resource management.

What you'll be able to do

  • Optimise the use of logistics resources.
  • Optimise the use of logistics resources.
Provide leadership for your team in logistics operations Real unit · City & Guilds Limited
This unit develops learners' knowledge of leadership principles and styles within logistics teams. You'll practise effective communication, motivation, delegation, and performance monitoring to lead teams towards achieving targets.

What you'll be able to do

  • Provide leadership for your own team in logistics operations.
  • Provide leadership for your own team in logistics operations.
Respond to problems in logistics operations Real unit · City & Guilds Limited
It teaches you to identify common problems in logistics operations and their impacts. You'll implement and evaluate procedures to resolve issues effectively, ensuring continuity and efficiency in logistics processes.

What you'll be able to do

  • Respond to problems in logistics operations
  • Respond to problems in logistics operations
Schedule logistics operations to meet customers requirements Real unit · City & Guilds Limited
This unit covers the factors influencing the scheduling of logistics operations to meet customer requirements. You'll understand resource allocation, the impact of scheduling decisions on customer satisfaction, and develop skills to create effective logistics schedules.

What you'll be able to do

  • Schedule logistics operations to meet customer requirements.
  • Schedule logistics operations to meet customer requirements.
Supervise the receipt, storage or dispatch of goods Real unit · City & Guilds Limited
This unit provides knowledge of procedures for receiving, storing, and dispatching goods in logistics operations. You'll gain skills to supervise these processes in accordance with organisational procedures and manage any arising issues.

What you'll be able to do

  • Supervise the receipt, storage or dispatch of goods in logistics operations.
  • Supervise the receipt, storage or dispatch of goods in logistics operations.
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Apply Technology in Logistics Operations

    Standard

  • Arrange the transportation of goods using multiple transport modes

    Standard

  • Co-ordinate International Movement of Loads by Road

    Standard

  • Contribute to the success of the logistics operations business through your work

    Standard

  • Maintain Health and Safety in Logistics Operations Legacy

    Standard

  • Maintain the safety and security of hazardous goods and materials Legacy

    Standard

  • Monitor the receipt, storage or dispatch of goods in logistics operations

    Standard

  • Optimise the Use of Logistic Resources

    Standard

  • Respond to Problems in Logistics Operations

    Standard

  • Schedule logistics operations to meet customer requirements

    Standard
04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Where this can lead

Logistics Supervisor / Lead

This role can lead to director of logistics, running strategy and budgets across multiple sites, or vice president of supply chain, overseeing logistics, procurement and planning together.

See the whole journey
05The credits

The credits, and who awards them

Level 3 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Allocate and check work in your team in logistics operationsApply technology in logistics operationsArrange the transportation of goods using multiple transport modesContribute to the provision of customer service in logistics operationsEnsure compliance with legal, regulatory, ethical and social requirements in logistics operationsHealth, Safety and Security at workImprove performance in logistics operationsInternational road transport operations

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach You have to tell the team what “Allocate and check work in your team in logistics operations” means for them next month. Say it to me now, the way you would say it to them.
You The new process goes live on the 3rd and full training will be provided.
The Coach That is the announcement. Now try the one that starts with the bit they are going to hate, and we will see which you would rather receive.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Lead it Apply

    “Allocate and check work in your team in logistics operations” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
City & Guilds Level 3 Certificate in Logistics Operations
  • Apply Technology in Logistics Operations
  • Arrange the transportation of goods using multiple transport modes
  • Co-ordinate International Movement of Loads by Road
  • Contribute to the success of the logistics operations business through your work
  • Maintain Health and Safety in Logistics Operations Legacy
  • Maintain the safety and security of hazardous goods and materials Legacy
  • Monitor the receipt, storage or dispatch of goods in logistics operations
  • Optimise the Use of Logistic Resources
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Allocate and check work in your team in logistics operations, one of this qualification's own units.

Allocate and check work in your team in logistics operations Level 3

Applied to your work in any of these jobs

Which job do you mean?
Logistics Supervisor / LeadLead Distribution Specialist

Learners will understand principles of effective work allocation and quality checking within logistics teams. The unit develops skills in task allocation based on team members' abilities, clear communication, monitoring progress, and providing constructive feedback.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

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Your Plan Illustration

Built for City & Guilds Level 3 Certificate in Logistics Operations

16 units in this credential, in the order it lists them, awarded by City & Guilds Limited.

  1. Allocate and check work in your team in logistics operations
  2. Apply technology in logistics operations
  3. Arrange the transportation of goods using multiple transport modes
  4. Contribute to the provision of customer service in logistics operations
  5. Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations
  6. Health, Safety and Security at work

and 10 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.