GQA Qualifications Limited · RQF Level 2

GQA PAA\VQ-SET Level 2 Certificate in Warehousing and Storage

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 2
Total credits26
Guided learning102 hours
Units in this qualification26

Awarded by GQA Qualifications Limited · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

This occupational qualification is for individuals working in warehousing and storage environments. It allows candidates to demonstrate competence in areas such as using forklift trucks, moving goods, and sorting materials. Achievement of this qualification confirms occupational competency in the logistics sector.

These are the units GQA Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Assemble orders for dispatch in logistics operationsReal unit · GQA Qualifications Limited

You'll gain knowledge and skills to assemble orders accurately for dispatch in logistics operations. The unit covers selecting correct items, checking orders against documentation, packaging, and recording to ensure accuracy and prevent errors during order assembly.

What you'll be able to do

Describe how to assemble orders for dispatch in logistics operations
Assemble orders accurately and efficiently for dispatch in logistics operations

Check stock levels and stock recordsReal unit · GQA Qualifications Limited

This unit provides learners with an understanding of stock control principles and the importance of accurate stocktaking in logistics operations. You'll check stock levels against records, identify discrepancies, and update stock records to maintain effective inventory management.

What you'll be able to do

Understand how to check stock levels and stock records in logistics operations
Check stock levels and stock records in logistics operations

Contribute to the provision of customer service in logistics operationsReal unit · GQA Qualifications Limited

This unit provides knowledge of customer needs and expectations in logistics operations and the importance of customer service. You'll develop communication skills and techniques to contribute effectively to customer service, including handling queries and resolving issues.

What you'll be able to do

Contribute to the provision of customer services in logistics operations, understanding customer needs and expectations.
Contribute to the provision of customer services in logistics operations, communicating effectively and resolving customer queries or issues.

Develop effective working relationships with colleagues in logistics operationsReal unit · GQA Qualifications Limited

It teaches you to develop effective working relationships with colleagues in logistics operations through understanding communication methods, teamwork, and collabouration. You'll practise effective communication, active listening, and conflict resolution to support a productive workplace.

What you'll be able to do

Understand how to develop effective working relationships with colleagues in logistics operations
Develop effective working relationships with colleagues in logistics operations

Health, Safety and Security at workReal unit · GQA Qualifications Limited

You'll understand health, safety, and security procedures in the workplace. The unit covers relevant legislation, hazard identification, and workplace security measures, enabling learners to work safely, monitor hazards, and contribute to maintaining a secure working environment.

What you'll be able to do

Work safely at all times, adhering to relevant health and safety legislation, regulations, and workplace procedures.
Monitor the workplace for potential hazards, identifying and reporting any risks or unsafe conditions.
Contribute to workplace security measures, following security protocols and reporting any suspicious activity or security breaches.

Keep stock at required levels in logistics operationsReal unit · GQA Qualifications Limited

This unit provides knowledge and skills to maintain stock at required levels in logistics operations. You'll explore factors influencing stock levels, different stock control systems, and the importance of accurate stock records, enabling them to apply appropriate methods to monitor and maintain stock effectively.

What you'll be able to do

Maintain required stock levels in logistics operations, understanding factors that influence stock levels.
Maintain stock at required levels in logistics operations, using appropriate methods and systems.

Keep work areas clean in logistics operationsReal unit · GQA Qualifications Limited

You'll gain knowledge of health and safety regulations and organisational cleaning procedures for work areas in logistics operations. The unit covers correct cleaning methods, use of equipment and materials, and post-cleaning procedures to maintain safe and clean work environments.

What you'll be able to do

Know the requirements relating to the cleaning of work areas in logistics operations, including relevant health and safety regulations and organisational procedures.
Carry out correct cleaning procedures in logistics operations, using appropriate equipment and materials safely and effectively.
Follow post cleaning procedures in logistics operations, including the disposal of waste and the storage of cleaning equipment.

Maintain hygiene standards in handling and storing goods in logistics operationsReal unit · GQA Qualifications Limited

This unit covers food safety regulations and hygiene standards for handling and storing goods in logistics operations. You'll understand personal hygiene importance, contamination risks, and demonstrate correct procedures to maintain hygiene and prevent contamination.

What you'll be able to do

Maintain hygiene standards when handling and storing goods in logistics operations, in accordance with relevant food safety regulations and workplace procedures.
Maintain standards of hygiene when handling and storing goods in logistics operations, preventing contamination and ensuring product safety.

Maintain the cleanliness of equipment in logistics operationsReal unit · GQA Qualifications Limited

You'll gain knowledge of health and safety guidelines for preparing equipment and self for inspection and cleaning in logistics operations. The unit covers inspection, maintenance of cleanliness, use of personal protective equipment, and post-cleaning procedures to ensure equipment remains in good working order.

What you'll be able to do

Prepare self and equipment for inspection and cleaning in logistics operations, following health and safety guidelines.
Inspect and maintain the cleanliness of equipment in logistics operations, identifying and addressing any issues.
Undertake post cleaning procedures for keeping the equipment in good working order in logistics operations, ensuring its continued functionality.

Maintain the safety and security of hazardous goods and materials in logistics operationsReal unit · GQA Qualifications Limited

This unit provides knowledge of legislation, regulations, and workplace procedures for maintaining the safety and security of hazardous goods and materials in logistics operations. You'll identify hazards, apply safety protocols, and ensure secure handling and storage of hazardous substances.

What you'll be able to do

Maintain the safety and security of hazardous goods and materials in logistics operations, in accordance with relevant legislation, regulations, and workplace procedures.
Maintain the safety and security of hazardous goods and materials in logistics operations, following established safety protocols and security measures.

Moving and/or handling goods in logistics operationsReal unit · GQA Qualifications Limited

You'll gain knowledge of correct manual handling techniques and safe use of equipment for moving goods in logistics operations. The unit emphasises risk assessments, hazard identification, and handling different types of goods to promote safe and effective movement practices.

What you'll be able to do

Describe the safe and correct procedures for moving and/or handling goods in logistics operations, considering different types of goods and handling equipment.
Move and/or handle goods competently in logistics operations, following established safety protocols and workplace procedures.

Operate equipment to perform work requirements in logistics operationsReal unit · GQA Qualifications Limited

This unit develops learners' ability to safely operate equipment to perform work requirements in logistics operations. You'll identify appropriate equipment, check its safety and operational status, operate and monitor equipment effectively, and follow correct shutdown procedures.

What you'll be able to do

Describe how to operate equipment to perform work requirements in logistics operations
Check that the appropriate equipment is available for the task in logistics operations
Confirm that the equipment is safe to use in logistics operations
Confirm that the equipment is operational in logistics operations
Operate and monitor the equipment to maintain safe operation throughout the work activity in logistics operations
Shut down the equipment following the correct procedures
Complete post-operational maintenance procedures on the equipment

Pick goods in logistics operationsReal unit · GQA Qualifications Limited

You'll gain knowledge of different methods for picking goods in logistics operations and the importance of accuracy. The unit covers checking picked goods against orders, reporting discrepancies, and preparing goods for assembling orders to ensure efficient and accurate order fulfilment.

What you'll be able to do

Understand how to pick goods in logistics operations
Pick goods in logistics operations
Prepare goods for assembling orders in logistics operations

Place goods in storage in logistics operationsReal unit · GQA Qualifications Limited

You'll develop knowledge of placing goods in storage within logistics operations, including types of storage locations and associated hazards. The unit emphasises adherence to health and safety procedures and organisational requirements to ensure safe and effective storage practices.

What you'll be able to do

Understand how to place goods in storage in logistics operations
Place goods in storage in logistics operations

Principles of food safety in logisticsReal unit · GQA Qualifications Limited

You'll gain an understanding of food safety principles within logistics, including individual responsibilities, personal hygiene, and maintaining cleanliness of storage areas and vehicles. The unit covers legal requirements and procedures to ensure the safe handling and storage of food products.

What you'll be able to do

Explain how individuals must take responsibility for food safety in a logistics environment
Describe the procedures for maintaining personal cleanliness and hygiene in a food logistics environment
Explain the procedures for maintaining the cleanliness of storage areas and vehicles used for food logistics
Describe the procedures for keeping food safe during logistics operations

Process orders for customers in logistics operationsReal unit · GQA Qualifications Limited

This unit covers the preparation and processing of customer orders within logistics operations. You'll identify required information and resources, understand the importance of checking order details, and develop skills to process orders accurately following established procedures.

What you'll be able to do

Prepare for the processing of orders to customers in logistics operations, including gathering necessary information and resources.
Process orders for customers in logistics operations accurately and efficiently, following established procedures.

Process returned goods in logistics operationsReal unit · GQA Qualifications Limited

You'll study policies and procedures for processing returned goods in logistics operations. The unit covers reasons for returns, health and safety regulations, and teaches you to process returned goods efficiently and accurately while ensuring compliance with organisational standards.

What you'll be able to do

Process returned goods in logistics operations, adhering to relevant policies and procedures.
Process returned goods in logistics operations efficiently and accurately, ensuring proper documentation and handling.

Receive goods in logistics operationsReal unit · GQA Qualifications Limited

You'll study procedures for receiving goods in logistics operations, including types of goods, required documentation, and workplace protocols. The unit teaches you to demonstrate correct receiving procedures, ensuring accuracy and compliance with organisational standards.

What you'll be able to do

Receive goods in logistics operations, in accordance with workplace procedures and industry best practices.
Receive goods in logistics operations, accurately recording and processing incoming deliveries.

Sort goods and materials for recycling or disposal in logistics operationsReal unit · GQA Qualifications Limited

This unit provides learners with an understanding of sorting goods and materials for recycling or disposal within logistics operations. You'll identify common materials, follow organisational procedures, and recognise the environmental impact of incorrect recycling and disposal methods.

What you'll be able to do

Understand how to sort goods and materials for recycling or disposal in logistics operations
Sort goods and materials for recycling or disposal in logistics operations

Supervise the receipt, storage or dispatch of goodsReal unit · GQA Qualifications Limited

This unit equips learners with knowledge of regulations, procedures, and hazards related to supervising the receipt, storage, or dispatch of goods. You'll learn to supervise these activities safely and efficiently, emphasising effective communication and team management in logistics operations.

What you'll be able to do

Supervise the receipt, storage or dispatch of goods in logistics operations, understanding relevant regulations and procedures.
Supervise the receipt, storage or dispatch of goods in logistics operations effectively, ensuring safety and efficiency.

Use a compact crane in logistics operationsReal unit · GQA Qualifications Limited

You'll gain knowledge of preparing a compact crane for work, including conducting pre-use checks and safety inspections. The unit covers hazard identification and safe operation of the crane's controls and safety devices within logistics operations.

What you'll be able to do

Describe the procedures for preparing a compact crane for work in logistics operations, including pre-use checks and safety inspections.
Operate a compact crane safely and efficiently in logistics operations, adhering to relevant regulations and workplace procedures.

Use a forklift side-loader in logistics operationsReal unit · GQA Qualifications Limited

This unit provides learners with the knowledge and skills to safely prepare and operate a forklift side-loader in logistics operations. You'll perform pre-use checks, identify hazards, understand safety inspections, and operate controls and safety devices in compliance with regulations.

What you'll be able to do

Describe the procedures for preparing a forklift side-loader for logistics operations, including pre-use checks and safety inspections.
Operate a forklift side-loader safely and efficiently in logistics operations, adhering to relevant regulations and workplace procedures.

Use a hoist in logistics operationsReal unit · GQA Qualifications Limited

This unit covers the preparation and safe operation of hoists in logistics operations. You'll identify different types of hoists, perform pre-use checks according to manufacturer instructions, and demonstrate safe hoist use following workplace procedures and safety protocols.

What you'll be able to do

Prepare the hoist for work in logistics operations, in accordance with workplace procedures and manufacturer's instructions.
Use a hoist safely and effectively in logistics operations, following established safety protocols and operational guidelines.

Use an industrial forklift truck in logistics operationsReal unit · GQA Qualifications Limited

This unit equips learners with the knowledge to prepare and operate an industrial forklift truck safely in logistics operations. You'll conduct pre-start checks, identify defects, understand different forklift types, and operate the equipment in compliance with safety regulations.

What you'll be able to do

Describe the procedures for preparing an industrial forklift truck for work in logistics operations
Operate an industrial forklift truck safely and effectively in logistics operations

Use equipment to move goods in logistics operationsReal unit · GQA Qualifications Limited

This unit develops learners' understanding of safe operating procedures for equipment used to move goods in logistics, such as pallet trucks, conveyor belts, and trolleys. You'll gain practical skills in using this equipment while adhering to safety requirements and using personal protective equipment.

What you'll be able to do

Describe the safe and correct procedures for using various types of equipment to move goods in logistics operations.
Use equipment competently to move goods in logistics operations, following established safety protocols and workplace procedures.

Wrap and pack goods in logistics operationsReal unit · GQA Qualifications Limited

You'll develop skills in preparing goods for wrapping and packing in logistics operations, including selecting appropriate materials and techniques. The unit emphasises protecting goods during handling and demonstrating safe manual handling practices throughout the wrapping and packing process.

What you'll be able to do

Describe how to prepare goods for wrapping and packing in logistics operations
Demonstrate the correct techniques to wrap goods in logistics operations
Demonstrate the correct techniques to pack goods in logistics operations

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Assemble orders for dispatch in logistics operationsCheck stock levels and stock recordsContribute to the provision of customer service in logistics operationsDevelop effective working relationships with colleagues in logistics operationsHealth, Safety and Security at workKeep stock at required levels in logistics operationsKeep work areas clean in logistics operationsMaintain hygiene standards in handling and storing goods in logistics operations

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration

GQA PAA\VQ-SET Level 2 Certificate in Warehousing and Storage

Assemble orders for dispatch in logistics operations
Comply with the requirements of Good Distribution Practice for the import or export and storage of medicinal products
Keep Work Areas Clean Legacy
Maintain Health and Safety in Logistics Operations Legacy
Maintain Stock at Required Levels in Logistics Operations
Maintain hygiene standards during handling and storing goods in a logistics facility
Maintain hygiene standards in handling and storing food products
Maintain the cleanliness of equipment in logistics operations

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Logistics Supervisor / Lead

Your journey here as a Logistics Supervisor / Lead is just the beginning. We're looking for someone who wants to grow, learn, and make a real difference. If you're ready for a challenging but incredibly rewarding career in Operations, we'd love to chat.

See the whole journey →

Opens the roleLogistics Supervisor / LeadOne of the jobs this qualification is a route intoSee the role →Opens the roleShipping and Receiving SupervisorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleSenior Shipping and Receiving SupervisorOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Reverse Logistics CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleReverse Logistics AssociateOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Distribution Centre SupervisorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 18 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Assemble orders for dispatch in logistics operationsComply with the requirements of Good Distribution Practice for the import or export and storage of medicinal productsKeep Work Areas Clean LegacyMaintain Health and Safety in Logistics Operations LegacyMaintain Stock at Required Levels in Logistics OperationsMaintain hygiene standards during handling and storing goods in a logistics facilityMaintain hygiene standards in handling and storing food productsMaintain the cleanliness of equipment in logistics operationsMaintain the safe storage of food during warehousingMaintain the safety and security of hazardous goods and materials LegacyMaintain warehousing and storage shelving and racking systemsMaintain working relationships with colleagues in logistics operationsMonitor the receipt, storage or dispatch of goods in logistics operationsMove and handle goods in logistics operationsMoving or handling goods in logistics operationsOperate equipment for logistics operationsPick goods in logistics operationsPlace goods in storage in a logistics facility+11 more

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Assemble orders for dispatch in logistics operationsLevel 2

Applied to your work in any of these jobs

Which job do you mean?

Logistics Supervisor / Lead Shipping and Receiving Supervisor Senior Shipping and Receiving Supervisor Associate Reverse Logistics Coordinator Reverse Logistics Associate Senior Distribution Centre Supervisor

Learners will acquire knowledge and skills to assemble orders accurately for dispatch in logistics operations. The unit covers selecting correct items, checking orders against documentation, packaging, and recording to ensure accuracy and prevent errors during order assembly.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for GQA PAA\VQ-SET Level 2 Certificate in Warehousing and Storage

26 units in this credential, in the order it lists them, awarded by GQA Qualifications Limited.

Assemble orders for dispatch in logistics operations
Check stock levels and stock records
Contribute to the provision of customer service in logistics operations
Develop effective working relationships with colleagues in logistics operations
Health, Safety and Security at work
Keep stock at required levels in logistics operations

and 20 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.