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How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer GQA Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and GQA Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from GQA Qualifications Limited.

More on studying for a qualification

01What it is

This occupational qualification is for individuals working in warehousing and storage environments. It allows candidates to demonstrate competence in areas such as using forklift trucks, moving goods, and sorting materials. Achievement of this qualification confirms occupational competency in the logistics sector.

These are the units GQA Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with GQA Qualifications Limited. It does the teaching and the mapping. GQA Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

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02The units

What each unit actually teaches you to do

Assemble orders for dispatch in logistics operations Real unit · GQA Qualifications Limited
You'll gain knowledge and skills to assemble orders accurately for dispatch in logistics operations. The unit covers selecting correct items, checking orders against documentation, packaging, and recording to ensure accuracy and prevent errors during order assembly.

What you'll be able to do

  • Describe how to assemble orders for dispatch in logistics operations
  • Assemble orders accurately and efficiently for dispatch in logistics operations
Check stock levels and stock records Real unit · GQA Qualifications Limited
This unit provides learners with an understanding of stock control principles and the importance of accurate stocktaking in logistics operations. You'll check stock levels against records, identify discrepancies, and update stock records to maintain effective inventory management.

What you'll be able to do

  • Understand how to check stock levels and stock records in logistics operations
  • Check stock levels and stock records in logistics operations
Contribute to the provision of customer service in logistics operations Real unit · GQA Qualifications Limited
This unit provides knowledge of customer needs and expectations in logistics operations and the importance of customer service. You'll develop communication skills and techniques to contribute effectively to customer service, including handling queries and resolving issues.

What you'll be able to do

  • Contribute to the provision of customer services in logistics operations, understanding customer needs and expectations.
  • Contribute to the provision of customer services in logistics operations, communicating effectively and resolving customer queries or issues.
Develop effective working relationships with colleagues in logistics operations Real unit · GQA Qualifications Limited
It teaches you to develop effective working relationships with colleagues in logistics operations through understanding communication methods, teamwork, and collabouration. You'll practise effective communication, active listening, and conflict resolution to support a productive workplace.

What you'll be able to do

  • Understand how to develop effective working relationships with colleagues in logistics operations
  • Develop effective working relationships with colleagues in logistics operations
Health, Safety and Security at work Real unit · GQA Qualifications Limited
You'll understand health, safety, and security procedures in the workplace. The unit covers relevant legislation, hazard identification, and workplace security measures, enabling learners to work safely, monitor hazards, and contribute to maintaining a secure working environment.

What you'll be able to do

  • Work safely at all times, adhering to relevant health and safety legislation, regulations, and workplace procedures.
  • Monitor the workplace for potential hazards, identifying and reporting any risks or unsafe conditions.
  • Contribute to workplace security measures, following security protocols and reporting any suspicious activity or security breaches.
Keep stock at required levels in logistics operations Real unit · GQA Qualifications Limited
This unit provides knowledge and skills to maintain stock at required levels in logistics operations. You'll explore factors influencing stock levels, different stock control systems, and the importance of accurate stock records, enabling them to apply appropriate methods to monitor and maintain stock effectively.

What you'll be able to do

  • Maintain required stock levels in logistics operations, understanding factors that influence stock levels.
  • Maintain stock at required levels in logistics operations, using appropriate methods and systems.
Keep work areas clean in logistics operations Real unit · GQA Qualifications Limited
You'll gain knowledge of health and safety regulations and organisational cleaning procedures for work areas in logistics operations. The unit covers correct cleaning methods, use of equipment and materials, and post-cleaning procedures to maintain safe and clean work environments.

What you'll be able to do

  • Know the requirements relating to the cleaning of work areas in logistics operations, including relevant health and safety regulations and organisational procedures.
  • Carry out correct cleaning procedures in logistics operations, using appropriate equipment and materials safely and effectively.
  • Follow post cleaning procedures in logistics operations, including the disposal of waste and the storage of cleaning equipment.
Maintain hygiene standards in handling and storing goods in logistics operations Real unit · GQA Qualifications Limited
This unit covers food safety regulations and hygiene standards for handling and storing goods in logistics operations. You'll understand personal hygiene importance, contamination risks, and demonstrate correct procedures to maintain hygiene and prevent contamination.

What you'll be able to do

  • Maintain hygiene standards when handling and storing goods in logistics operations, in accordance with relevant food safety regulations and workplace procedures.
  • Maintain standards of hygiene when handling and storing goods in logistics operations, preventing contamination and ensuring product safety.
Maintain the cleanliness of equipment in logistics operations Real unit · GQA Qualifications Limited
You'll gain knowledge of health and safety guidelines for preparing equipment and self for inspection and cleaning in logistics operations. The unit covers inspection, maintenance of cleanliness, use of personal protective equipment, and post-cleaning procedures to ensure equipment remains in good working order.

What you'll be able to do

  • Prepare self and equipment for inspection and cleaning in logistics operations, following health and safety guidelines.
  • Inspect and maintain the cleanliness of equipment in logistics operations, identifying and addressing any issues.
  • Undertake post cleaning procedures for keeping the equipment in good working order in logistics operations, ensuring its continued functionality.
Maintain the safety and security of hazardous goods and materials in logistics operations Real unit · GQA Qualifications Limited
This unit provides knowledge of legislation, regulations, and workplace procedures for maintaining the safety and security of hazardous goods and materials in logistics operations. You'll identify hazards, apply safety protocols, and ensure secure handling and storage of hazardous substances.

What you'll be able to do

  • Maintain the safety and security of hazardous goods and materials in logistics operations, in accordance with relevant legislation, regulations, and workplace procedures.
  • Maintain the safety and security of hazardous goods and materials in logistics operations, following established safety protocols and security measures.
Moving and/or handling goods in logistics operations Real unit · GQA Qualifications Limited
You'll gain knowledge of correct manual handling techniques and safe use of equipment for moving goods in logistics operations. The unit emphasises risk assessments, hazard identification, and handling different types of goods to promote safe and effective movement practices.

What you'll be able to do

  • Describe the safe and correct procedures for moving and/or handling goods in logistics operations, considering different types of goods and handling equipment.
  • Move and/or handle goods competently in logistics operations, following established safety protocols and workplace procedures.
Operate equipment to perform work requirements in logistics operations Real unit · GQA Qualifications Limited
This unit develops learners' ability to safely operate equipment to perform work requirements in logistics operations. You'll identify appropriate equipment, check its safety and operational status, operate and monitor equipment effectively, and follow correct shutdown procedures.

What you'll be able to do

  • Describe how to operate equipment to perform work requirements in logistics operations
  • Check that the appropriate equipment is available for the task in logistics operations
  • Confirm that the equipment is safe to use in logistics operations
  • Confirm that the equipment is operational in logistics operations
  • Operate and monitor the equipment to maintain safe operation throughout the work activity in logistics operations
  • Shut down the equipment following the correct procedures
  • Complete post-operational maintenance procedures on the equipment
Pick goods in logistics operations Real unit · GQA Qualifications Limited
You'll gain knowledge of different methods for picking goods in logistics operations and the importance of accuracy. The unit covers checking picked goods against orders, reporting discrepancies, and preparing goods for assembling orders to ensure efficient and accurate order fulfilment.

What you'll be able to do

  • Understand how to pick goods in logistics operations
  • Pick goods in logistics operations
  • Prepare goods for assembling orders in logistics operations
Place goods in storage in logistics operations Real unit · GQA Qualifications Limited
You'll develop knowledge of placing goods in storage within logistics operations, including types of storage locations and associated hazards. The unit emphasises adherence to health and safety procedures and organisational requirements to ensure safe and effective storage practices.

What you'll be able to do

  • Understand how to place goods in storage in logistics operations
  • Place goods in storage in logistics operations
Principles of food safety in logistics Real unit · GQA Qualifications Limited
You'll gain an understanding of food safety principles within logistics, including individual responsibilities, personal hygiene, and maintaining cleanliness of storage areas and vehicles. The unit covers legal requirements and procedures to ensure the safe handling and storage of food products.

What you'll be able to do

  • Explain how individuals must take responsibility for food safety in a logistics environment
  • Describe the procedures for maintaining personal cleanliness and hygiene in a food logistics environment
  • Explain the procedures for maintaining the cleanliness of storage areas and vehicles used for food logistics
  • Describe the procedures for keeping food safe during logistics operations
Process orders for customers in logistics operations Real unit · GQA Qualifications Limited
This unit covers the preparation and processing of customer orders within logistics operations. You'll identify required information and resources, understand the importance of checking order details, and develop skills to process orders accurately following established procedures.

What you'll be able to do

  • Prepare for the processing of orders to customers in logistics operations, including gathering necessary information and resources.
  • Process orders for customers in logistics operations accurately and efficiently, following established procedures.
Process returned goods in logistics operations Real unit · GQA Qualifications Limited
You'll study policies and procedures for processing returned goods in logistics operations. The unit covers reasons for returns, health and safety regulations, and teaches you to process returned goods efficiently and accurately while ensuring compliance with organisational standards.

What you'll be able to do

  • Process returned goods in logistics operations, adhering to relevant policies and procedures.
  • Process returned goods in logistics operations efficiently and accurately, ensuring proper documentation and handling.
Receive goods in logistics operations Real unit · GQA Qualifications Limited
You'll study procedures for receiving goods in logistics operations, including types of goods, required documentation, and workplace protocols. The unit teaches you to demonstrate correct receiving procedures, ensuring accuracy and compliance with organisational standards.

What you'll be able to do

  • Receive goods in logistics operations, in accordance with workplace procedures and industry best practices.
  • Receive goods in logistics operations, accurately recording and processing incoming deliveries.
Sort goods and materials for recycling or disposal in logistics operations Real unit · GQA Qualifications Limited
This unit provides learners with an understanding of sorting goods and materials for recycling or disposal within logistics operations. You'll identify common materials, follow organisational procedures, and recognise the environmental impact of incorrect recycling and disposal methods.

What you'll be able to do

  • Understand how to sort goods and materials for recycling or disposal in logistics operations
  • Sort goods and materials for recycling or disposal in logistics operations
Supervise the receipt, storage or dispatch of goods Real unit · GQA Qualifications Limited
This unit equips learners with knowledge of regulations, procedures, and hazards related to supervising the receipt, storage, or dispatch of goods. You'll learn to supervise these activities safely and efficiently, emphasising effective communication and team management in logistics operations.

What you'll be able to do

  • Supervise the receipt, storage or dispatch of goods in logistics operations, understanding relevant regulations and procedures.
  • Supervise the receipt, storage or dispatch of goods in logistics operations effectively, ensuring safety and efficiency.
Use a compact crane in logistics operations Real unit · GQA Qualifications Limited
You'll gain knowledge of preparing a compact crane for work, including conducting pre-use checks and safety inspections. The unit covers hazard identification and safe operation of the crane's controls and safety devices within logistics operations.

What you'll be able to do

  • Describe the procedures for preparing a compact crane for work in logistics operations, including pre-use checks and safety inspections.
  • Operate a compact crane safely and efficiently in logistics operations, adhering to relevant regulations and workplace procedures.
Use a forklift side-loader in logistics operations Real unit · GQA Qualifications Limited
This unit provides learners with the knowledge and skills to safely prepare and operate a forklift side-loader in logistics operations. You'll perform pre-use checks, identify hazards, understand safety inspections, and operate controls and safety devices in compliance with regulations.

What you'll be able to do

  • Describe the procedures for preparing a forklift side-loader for logistics operations, including pre-use checks and safety inspections.
  • Operate a forklift side-loader safely and efficiently in logistics operations, adhering to relevant regulations and workplace procedures.
Use a hoist in logistics operations Real unit · GQA Qualifications Limited
This unit covers the preparation and safe operation of hoists in logistics operations. You'll identify different types of hoists, perform pre-use checks according to manufacturer instructions, and demonstrate safe hoist use following workplace procedures and safety protocols.

What you'll be able to do

  • Prepare the hoist for work in logistics operations, in accordance with workplace procedures and manufacturer's instructions.
  • Use a hoist safely and effectively in logistics operations, following established safety protocols and operational guidelines.
Use an industrial forklift truck in logistics operations Real unit · GQA Qualifications Limited
This unit equips learners with the knowledge to prepare and operate an industrial forklift truck safely in logistics operations. You'll conduct pre-start checks, identify defects, understand different forklift types, and operate the equipment in compliance with safety regulations.

What you'll be able to do

  • Describe the procedures for preparing an industrial forklift truck for work in logistics operations
  • Operate an industrial forklift truck safely and effectively in logistics operations
Use equipment to move goods in logistics operations Real unit · GQA Qualifications Limited
This unit develops learners' understanding of safe operating procedures for equipment used to move goods in logistics, such as pallet trucks, conveyor belts, and trolleys. You'll gain practical skills in using this equipment while adhering to safety requirements and using personal protective equipment.

What you'll be able to do

  • Describe the safe and correct procedures for using various types of equipment to move goods in logistics operations.
  • Use equipment competently to move goods in logistics operations, following established safety protocols and workplace procedures.
Wrap and pack goods in logistics operations Real unit · GQA Qualifications Limited
You'll develop skills in preparing goods for wrapping and packing in logistics operations, including selecting appropriate materials and techniques. The unit emphasises protecting goods during handling and demonstrating safe manual handling practices throughout the wrapping and packing process.

What you'll be able to do

  • Describe how to prepare goods for wrapping and packing in logistics operations
  • Demonstrate the correct techniques to wrap goods in logistics operations
  • Demonstrate the correct techniques to pack goods in logistics operations
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Assemble orders for dispatch in logistics operations

    Standard

  • Comply with the requirements of Good Distribution Practice for the import or export and storage of medicinal products

    Standard

  • Keep Work Areas Clean Legacy

    Standard

  • Maintain Health and Safety in Logistics Operations Legacy

    Standard

  • Maintain Stock at Required Levels in Logistics Operations

    Standard

  • Maintain hygiene standards during handling and storing goods in a logistics facility

    Standard

  • Maintain hygiene standards in handling and storing food products

    Standard

  • Maintain the cleanliness of equipment in logistics operations

    Standard

  • Maintain the safe storage of food during warehousing

    Standard

  • Maintain the safety and security of hazardous goods and materials Legacy

    Standard

  • Maintain warehousing and storage shelving and racking systems

    Standard

  • Maintain working relationships with colleagues in logistics operations

    Standard

  • Monitor the receipt, storage or dispatch of goods in logistics operations

    Standard

  • Move and handle goods in logistics operations

    Standard

  • Moving or handling goods in logistics operations

    Standard

  • Operate equipment for logistics operations

    Standard

  • Pick goods in logistics operations

    Standard

  • Place goods in storage in a logistics facility

    Standard

Showing 18 of 29 standards these units map to.

04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Showing 6 roles, drawn from 14 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

Logistics Supervisor / Lead

This role can lead to director of logistics, running strategy and budgets across multiple sites, or vice president of supply chain, overseeing logistics, procurement and planning together.

See the whole journey
05The credits

The credits, and who awards them

Level 2 credits are regulated, and they are awarded by GQA Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Assemble orders for dispatch in logistics operationsCheck stock levels and stock recordsContribute to the provision of customer service in logistics operationsDevelop effective working relationships with colleagues in logistics operationsHealth, Safety and Security at workKeep stock at required levels in logistics operationsKeep work areas clean in logistics operationsMaintain hygiene standards in handling and storing goods in logistics operations

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Practical Builder The Practical Builder · your make-it-real tutor Illustration
The Practical Builder Paste in the draft you have for “Check stock levels and stock records”. Not a tidied one, the one you would actually send.
You It is mostly there. The recommendations section is thin.
The Practical Builder Thin is fine, vague is not. Take recommendation two and tell me who does what by when, then we will see if it survives.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Draft the real one Create

    You do “Check stock levels and stock records” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

  • Lead it Apply

    “Supervise the receipt, storage or dispatch of goods” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
GQA PAA\VQ-SET Level 2 Certificate in Warehousing and Storage
  • Assemble orders for dispatch in logistics operations
  • Comply with the requirements of Good Distribution Practice for the import or export and storage of medicinal products
  • Keep Work Areas Clean Legacy
  • Maintain Health and Safety in Logistics Operations Legacy
  • Maintain Stock at Required Levels in Logistics Operations
  • Maintain hygiene standards during handling and storing goods in a logistics facility
  • Maintain hygiene standards in handling and storing food products
  • Maintain the cleanliness of equipment in logistics operations
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Assemble orders for dispatch in logistics operations, one of this qualification's own units.

Assemble orders for dispatch in logistics operations Level 2

Applied to your work in any of these jobs

Which job do you mean?
Logistics Supervisor / LeadSenior Shipping and Receiving SupervisorShipping and Receiving SupervisorSenior Distribution Centre SupervisorGround Operations CoordinatorHead of Ground Operations

Learners will acquire knowledge and skills to assemble orders accurately for dispatch in logistics operations. The unit covers selecting correct items, checking orders against documentation, packaging, and recording to ensure accuracy and prevent errors during order assembly.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

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Your Plan Illustration

Built for GQA PAA\VQ-SET Level 2 Certificate in Warehousing and Storage

26 units in this credential, in the order it lists them, awarded by GQA Qualifications Limited.

  1. Assemble orders for dispatch in logistics operations
  2. Check stock levels and stock records
  3. Contribute to the provision of customer service in logistics operations
  4. Develop effective working relationships with colleagues in logistics operations
  5. Health, Safety and Security at work
  6. Keep stock at required levels in logistics operations

and 20 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.