Highfield Qualifications · RQF Level 3

Highfield Level 3 Diploma in Warehousing and Storage (RQF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 3
Total credits40
Guided learning193 hours
Units in this qualification28

Awarded by Highfield Qualifications · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The Highfield Level 3 Diploma in Warehousing and Storage (RQF) aims to support a role in the workplace for individuals wishing to develop the skills and knowledge necessary to supervise within the warehousing environment. It forms part of the SASE Advanced Apprenticeship in Warehousing and Storage (England).

These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Allocate and check work in your team in logistics operationsReal unit · Highfield Qualifications

You'll gain knowledge and skills to allocate and check work within logistics teams effectively. The unit covers factors influencing task allocation, methods for quality checking, and the importance of clear instructions to ensure work is completed to required standards.

What you'll be able to do

Understand how to allocate and check work within your own team in logistics operations
Allocate and check work effectively within your own team in logistics operations

Apply technology in logistics operationsReal unit · Highfield Qualifications

This unit covers the application of technology in logistics operations, including warehouse and transport management systems. You'll understand the benefits and limitations of technology and be able to apply it to improve efficiency, accuracy, and visibility in logistics processes.

What you'll be able to do

Apply technology in logistics operations, considering its benefits and limitations
Apply technology effectively in logistics operations to improve efficiency and accuracy

Arrange the transportation of goods using multiple transport modesReal unit · Highfield Qualifications

You'll learn to arrange transportation of goods using multiple transport modes. The unit covers criteria for selecting appropriate modes, regulatory considerations, and problem identification to ensure compliant and efficient transportation planning.

What you'll be able to do

Identify the criteria for arranging the transportation of goods using multiple modes of transport
Arrange the transportation of goods using multiple modes of transport, in accordance with relevant regulations and organisational procedures
Identify potential problems that can occur when arranging the transportation of goods using multiple modes of transport

Build and manage teams in logistics operationsReal unit · Highfield Qualifications

This unit covers the principles of building and managing teams within logistics operations. You'll understand key characteristics of effective teams, stages of team development, and leadership styles, enabling them to develop and manage teams to achieve operational objectives.

What you'll be able to do

Build and manage teams in logistics operations
Build and manage teams in logistics operations

Check stock levels and stock recordsReal unit · Highfield Qualifications

You'll gain knowledge of methods to check stock levels and stock records accurately within logistics operations. The unit also develops practical skills to perform stock checks in accordance with workplace procedures.

What you'll be able to do

Check stock levels in logistics operations
Check stock records in logistics operations
Check stock levels in logistics operations
Check stock records in logistics operations

Contribute to the provision of customer service in logistics operationsReal unit · Highfield Qualifications

This unit is about creating and maintaining customer satisfaction and developing relationships through effective communication, with a focus on understanding business confidentiality, organisational image, and customer service procedures.

What you'll be able to do

Contribute to the provision of customer services in logistics operations.
Contribute to the provision of customer services in logistics operations.

Ensure compliance with legal, regulatory, ethical and social requirements in logistics operationsReal unit · Highfield Qualifications

This unit provides learners with knowledge of legal, regulatory, ethical, and social requirements affecting logistics operations. You'll learn to ensure compliance with relevant legislation and industry standards.

What you'll be able to do

Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations, including relevant legislation and industry standards
Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations through practical application of knowledge and skills

Improve performance in logistics operationsReal unit · Highfield Qualifications

You'll explore methods for identifying areas for improvement and setting performance targets in logistics operations. The unit teaches you to implement strategies, monitor key performance indicators, and apply technology to enhance operational performance.

What you'll be able to do

Understand how to improve performance in logistics operations, identifying areas for improvement and implementing appropriate strategies
Improve performance in logistics operations, monitoring key performance indicators and implementing corrective actions as necessary

Inducting new colleagues into a logistics operationReal unit · Highfield Qualifications

You'll understand the policies and procedures essential for inducting new colleagues into logistics operations. They will be able to prepare and deliver induction programmes that ensure new colleagues are informed about their roles, organisational expectations, and legal requirements.

What you'll be able to do

Induct new colleagues into a logistics operation, including relevant policies and procedures
Induct new colleagues into logistics operations, ensuring they understand their roles and responsibilities

Maintain the safety and security of hazardous goods and materials in logistics operationsReal unit · Highfield Qualifications

You'll gain knowledge of legislation and procedures for maintaining the safety and security of hazardous goods in logistics. They will be able to apply safe storage and handling practices in compliance with regulations to manage hazardous materials effectively.

What you'll be able to do

Maintain the safety and security of hazardous goods and materials in logistics operations
Maintain the safety and security of hazardous goods and materials in logistics operations

Manage the traffic officeReal unit · Highfield Qualifications

You'll understand the functions of a traffic office and the importance of resource allocation and workflow management. The unit teaches you to manage traffic office operations efficiently while monitoring performance through key indicators.

What you'll be able to do

Understand how to manage the traffic office effectively, including resource allocation and workflow management
Manage the traffic office, ensuring efficient operations and adherence to organisational procedures

Manage your own professional development in logistics operationsReal unit · Highfield Qualifications

It teaches you to manage their own professional development within logistics operations. You'll understand the importance of continuous development, identify sources of guidance, and create plans to enhance their skills through various development methods.

What you'll be able to do

Manage own professional development in logistics operations.
Manage own professional development in logistics operations.

Minimise the environmental impact of logistics operationsReal unit · Highfield Qualifications

This unit covers minimising the environmental impact of logistics operations. You'll understand relevant legislation, environmental impacts, and best practices to reduce the ecological footprint of logistics activities.

What you'll be able to do

Minimise the environmental impact of logistics operations, including relevant legislation and best practices
Minimise the environmental impact of logistics operations through practical application of knowledge and skills

Monitor vehicle movementsReal unit · Highfield Qualifications

It teaches you to monitor vehicle movements within logistics operations. You'll understand the importance of monitoring, methods used, and types of information gathered, and will be able to record and analyse vehicle movement data accurately.

What you'll be able to do

Understand how to monitor vehicle movements effectively
Monitor vehicle movements in a logistics environment

Moving and/or handling goods in logistics operationsReal unit · Highfield Qualifications

You'll explore different methods for moving and handling goods, including manual handling and mechanical aids. The unit emphasises correct techniques to prevent injury and the identification of hazards, enabling learners to move goods safely and efficiently within logistics operations.

What you'll be able to do

Describe how to move and/or handle goods in logistics operations
Move goods in logistics operations
Handle goods in logistics operations

Optimise the use of logistics resourcesReal unit · Highfield Qualifications

This unit focuses on optimising the use of logistics resources. You'll understand different resource types, methods for measuring utilisation, and the impact of inefficiency, enabling them to implement practices that maximise resource effectiveness.

What you'll be able to do

Understand how to optimise the use of logistics resources
Optimise the use of logistics resources in a practical context

Organise the preparation of documentation for the transportation of goodsReal unit · Highfield Qualifications

This unit equips learners with the ability to organise and prepare documentation required for transporting goods. You'll identify necessary documents, understand their purposes and regulatory requirements, and recognise potential issues in documentation processes.

What you'll be able to do

Identify the required documentation for the transportation of goods, ensuring compliance with relevant regulations and organisational policies
Organise the preparation of documentation for the transportation of goods, ensuring accuracy and completeness
Identify potential problems that can occur when organising the preparation of documentation for transporting goods

Principles of food safety supervision in logisticsReal unit · Highfield Qualifications

You'll gain knowledge of food safety legislation and supervisory responsibilities within logistics. The unit covers procedures to maintain food safety, monitoring compliance, and the role of supervisors in staff training to ensure adherence to food safety standards.

What you'll be able to do

Understand how supervisors can ensure compliance with food safety legislation and regulations
Understand how to apply procedures to maintain the safety of food throughout the logistics process
Understand how to monitor procedures to maintain the safety of food, identifying and addressing potential hazards
Understand the role of the supervisor in staff training related to food safety, ensuring competence and awareness

Process returned goods in logistics operationsReal unit · Highfield Qualifications

You'll develop knowledge and skills to process returned goods in logistics operations. The unit includes inspecting returns, recording details, determining appropriate actions, and following workplace procedures.

What you'll be able to do

Process returned goods in logistics operations
Process returned goods in logistics operations

Provide leadership for your team in logistics operationsReal unit · Highfield Qualifications

This unit is about providing leadership for team objectives, motivating team members, communication, and navigating through difficulties in logistics operations.

What you'll be able to do

Provide leadership for own team in logistics operations.
Provide leadership in own team in logistics operations.

Recruit, select and keep colleagues in logistics operationsReal unit · Highfield Qualifications

This unit covers the recruitment, selection, and retention processes within logistics operations, including legal and ethical considerations. You'll learn to participate in recruitment activities, conduct interviews, and implement employee retention strategies.

What you'll be able to do

Understand how to recruit, select, and retain colleagues in logistics operations
Recruit, select, and retain colleagues effectively in logistics operations

Release vehicles for daily tasksReal unit · Highfield Qualifications

This unit provides knowledge of procedures and checks required to release vehicles for daily tasks. You'll be able to perform pre-release vehicle checks, complete necessary documentation, and report defects in accordance with established procedures.

What you'll be able to do

Release vehicles for daily tasks
Release vehicles for daily tasks

Respond to problems in logistics operationsReal unit · Highfield Qualifications

You'll explore potential problems in logistics operations and the procedures for reporting them. The unit develops skills to identify issues, take appropriate action following procedures, and report problems effectively.

What you'll be able to do

Respond to problems in logistics operations
Respond to problems in logistics operations

Schedule logistics operations to meet customers requirementsReal unit · Highfield Qualifications

This unit covers scheduling logistics operations to meet customer requirements. You'll understand factors influencing scheduling, such as delivery times and resource availability, and will be able to create schedules that minimise disruptions and meet customer expectations.

What you'll be able to do

Understand how to schedule logistics operations to meet customer requirements, considering factors such as delivery times and resource availability
Schedule logistics operations to meet customer requirements, optimising efficiency and minimising disruptions

Sort goods and materials for recycling or disposal in logistics operationsReal unit · Highfield Qualifications

You'll gain knowledge and skills to sort goods and materials for recycling or disposal in logistics operations. The unit covers correct sorting procedures, hazard identification, and maintaining a safe working environment.

What you'll be able to do

Describe how to sort goods and materials for recycling or disposal in logistics operations
Sort goods and materials for recycling in logistics operations
Sort goods and materials for disposal in logistics operations

Supervise the receipt, storage or dispatch of goodsReal unit · Highfield Qualifications

This unit covers supervising the processes for receipt, storage, and dispatch of goods, ensuring safety and efficiency in logistics operations.

What you'll be able to do

Supervise the receipt, storage or dispatch of goods in logistics operations.
Supervise the receipt, storage or dispatch of goods in logistics operations.

Take responsibility for health, safety and security in your teamReal unit · Highfield Qualifications

This unit focuses on health, safety, and security responsibilities in the logistics environment.

What you'll be able to do

Understand health, safety and security requirements in the workplace.
Work safely.

Use equipment to move goods in logistics operationsReal unit · Highfield Qualifications

You'll gain knowledge of various equipment used to move goods in logistics operations, including safety procedures and pre-use checks. They will be able to operate equipment safely and efficiently, following organisational guidelines and reporting any faults encountered.

What you'll be able to do

Describe how to use equipment to move goods in logistics operations
Use equipment to move goods in logistics operations

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Allocate and check work in your team in logistics operationsApply technology in logistics operationsArrange the transportation of goods using multiple transport modesBuild and manage teams in logistics operationsCheck stock levels and stock recordsContribute to the provision of customer service in logistics operationsEnsure compliance with legal, regulatory, ethical and social requirements in logistics operationsImprove performance in logistics operations

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration

Highfield Level 3 Diploma in Warehousing and Storage (RQF)

Apply Technology in Logistics Operations
Devise and Implement Food Safety Management Procedures in a Logistics Environment
Maintain the safety and security of hazardous goods and materials Legacy
Move and handle goods in logistics operations
Moving or handling goods in logistics operations
Optimise the Use of Logistic Resources
Process returned goods in logistics operations
Schedule logistics operations to meet customer requirements

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Returns Processing Specialist

Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools and opportunities to grow, whether that's becoming an unparalleled expert in returns or stepping into leadership. We'll support you in figuring out what's next and how to get there.

See the whole journey →

Opens the roleReturns Processing SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleLead Warehousing DirectorOne of the jobs this qualification is a route intoSee the role →Opens the roleReverse Logistics AssociateOne of the jobs this qualification is a route intoSee the role →Opens the roleDistribution Team LeadOne of the jobs this qualification is a route intoSee the role →Opens the roleShipping and Receiving SupervisorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleAssociate Reverse Logistics CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 47 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Apply Technology in Logistics OperationsDevise and Implement Food Safety Management Procedures in a Logistics EnvironmentMaintain the safety and security of hazardous goods and materials LegacyMove and handle goods in logistics operationsMoving or handling goods in logistics operationsOptimise the Use of Logistic ResourcesProcess returned goods in logistics operationsSchedule logistics operations to meet customer requirementsSchedule the distribution of supplies

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Allocate and check work in your team in logistics operationsLevel 3

Applied to your work in any of these jobs

Which job do you mean?

Returns Processing Specialist Lead Warehousing Director Reverse Logistics Associate Distribution Team Lead Shipping and Receiving Supervisor Associate Reverse Logistics Coordinator

Learners will gain knowledge and skills to allocate and check work within logistics teams effectively. The unit covers factors influencing task allocation, methods for quality checking, and the importance of clear instructions to ensure work is completed to required standards.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for Highfield Level 3 Diploma in Warehousing and Storage (RQF)

28 units in this credential, in the order it lists them, awarded by Highfield Qualifications.

Allocate and check work in your team in logistics operations
Apply technology in logistics operations
Arrange the transportation of goods using multiple transport modes
Build and manage teams in logistics operations
Check stock levels and stock records
Contribute to the provision of customer service in logistics operations

and 22 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.