How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.

More on studying for a qualification

01What it is

The Highfield Level 3 Diploma in Warehousing and Storage (RQF) aims to support a role in the workplace for individuals wishing to develop the skills and knowledge necessary to supervise within the warehousing environment. It forms part of the SASE Advanced Apprenticeship in Warehousing and Storage (England).

These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

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02The units

What each unit actually teaches you to do

Allocate and check work in your team in logistics operations Real unit · Highfield Qualifications
You'll gain knowledge and skills to allocate and check work within logistics teams effectively. The unit covers factors influencing task allocation, methods for quality checking, and the importance of clear instructions to ensure work is completed to required standards.

What you'll be able to do

  • Understand how to allocate and check work within your own team in logistics operations
  • Allocate and check work effectively within your own team in logistics operations
Apply technology in logistics operations Real unit · Highfield Qualifications
This unit covers the application of technology in logistics operations, including warehouse and transport management systems. You'll understand the benefits and limitations of technology and be able to apply it to improve efficiency, accuracy, and visibility in logistics processes.

What you'll be able to do

  • Apply technology in logistics operations, considering its benefits and limitations
  • Apply technology effectively in logistics operations to improve efficiency and accuracy
Arrange the transportation of goods using multiple transport modes Real unit · Highfield Qualifications
You'll learn to arrange transportation of goods using multiple transport modes. The unit covers criteria for selecting appropriate modes, regulatory considerations, and problem identification to ensure compliant and efficient transportation planning.

What you'll be able to do

  • Identify the criteria for arranging the transportation of goods using multiple modes of transport
  • Arrange the transportation of goods using multiple modes of transport, in accordance with relevant regulations and organisational procedures
  • Identify potential problems that can occur when arranging the transportation of goods using multiple modes of transport
Build and manage teams in logistics operations Real unit · Highfield Qualifications
This unit covers the principles of building and managing teams within logistics operations. You'll understand key characteristics of effective teams, stages of team development, and leadership styles, enabling them to develop and manage teams to achieve operational objectives.

What you'll be able to do

  • Build and manage teams in logistics operations
  • Build and manage teams in logistics operations
Check stock levels and stock records Real unit · Highfield Qualifications
You'll gain knowledge of methods to check stock levels and stock records accurately within logistics operations. The unit also develops practical skills to perform stock checks in accordance with workplace procedures.

What you'll be able to do

  • Check stock levels in logistics operations
  • Check stock records in logistics operations
  • Check stock levels in logistics operations
  • Check stock records in logistics operations
Contribute to the provision of customer service in logistics operations Real unit · Highfield Qualifications
This unit is about creating and maintaining customer satisfaction and developing relationships through effective communication, with a focus on understanding business confidentiality, organisational image, and customer service procedures.

What you'll be able to do

  • Contribute to the provision of customer services in logistics operations.
  • Contribute to the provision of customer services in logistics operations.
Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations Real unit · Highfield Qualifications
This unit provides learners with knowledge of legal, regulatory, ethical, and social requirements affecting logistics operations. You'll learn to ensure compliance with relevant legislation and industry standards.

What you'll be able to do

  • Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations, including relevant legislation and industry standards
  • Ensure compliance with legal, regulatory, ethical and social requirements in logistics operations through practical application of knowledge and skills
Improve performance in logistics operations Real unit · Highfield Qualifications
You'll explore methods for identifying areas for improvement and setting performance targets in logistics operations. The unit teaches you to implement strategies, monitor key performance indicators, and apply technology to enhance operational performance.

What you'll be able to do

  • Understand how to improve performance in logistics operations, identifying areas for improvement and implementing appropriate strategies
  • Improve performance in logistics operations, monitoring key performance indicators and implementing corrective actions as necessary
Inducting new colleagues into a logistics operation Real unit · Highfield Qualifications
You'll understand the policies and procedures essential for inducting new colleagues into logistics operations. They will be able to prepare and deliver induction programmes that ensure new colleagues are informed about their roles, organisational expectations, and legal requirements.

What you'll be able to do

  • Induct new colleagues into a logistics operation, including relevant policies and procedures
  • Induct new colleagues into logistics operations, ensuring they understand their roles and responsibilities
Maintain the safety and security of hazardous goods and materials in logistics operations Real unit · Highfield Qualifications
You'll gain knowledge of legislation and procedures for maintaining the safety and security of hazardous goods in logistics. They will be able to apply safe storage and handling practices in compliance with regulations to manage hazardous materials effectively.

What you'll be able to do

  • Maintain the safety and security of hazardous goods and materials in logistics operations
  • Maintain the safety and security of hazardous goods and materials in logistics operations
Manage the traffic office Real unit · Highfield Qualifications
You'll understand the functions of a traffic office and the importance of resource allocation and workflow management. The unit teaches you to manage traffic office operations efficiently while monitoring performance through key indicators.

What you'll be able to do

  • Understand how to manage the traffic office effectively, including resource allocation and workflow management
  • Manage the traffic office, ensuring efficient operations and adherence to organisational procedures
Manage your own professional development in logistics operations Real unit · Highfield Qualifications
It teaches you to manage their own professional development within logistics operations. You'll understand the importance of continuous development, identify sources of guidance, and create plans to enhance their skills through various development methods.

What you'll be able to do

  • Manage own professional development in logistics operations.
  • Manage own professional development in logistics operations.
Minimise the environmental impact of logistics operations Real unit · Highfield Qualifications
This unit covers minimising the environmental impact of logistics operations. You'll understand relevant legislation, environmental impacts, and best practices to reduce the ecological footprint of logistics activities.

What you'll be able to do

  • Minimise the environmental impact of logistics operations, including relevant legislation and best practices
  • Minimise the environmental impact of logistics operations through practical application of knowledge and skills
Monitor vehicle movements Real unit · Highfield Qualifications
It teaches you to monitor vehicle movements within logistics operations. You'll understand the importance of monitoring, methods used, and types of information gathered, and will be able to record and analyse vehicle movement data accurately.

What you'll be able to do

  • Understand how to monitor vehicle movements effectively
  • Monitor vehicle movements in a logistics environment
Moving and/or handling goods in logistics operations Real unit · Highfield Qualifications
You'll explore different methods for moving and handling goods, including manual handling and mechanical aids. The unit emphasises correct techniques to prevent injury and the identification of hazards, enabling learners to move goods safely and efficiently within logistics operations.

What you'll be able to do

  • Describe how to move and/or handle goods in logistics operations
  • Move goods in logistics operations
  • Handle goods in logistics operations
Optimise the use of logistics resources Real unit · Highfield Qualifications
This unit focuses on optimising the use of logistics resources. You'll understand different resource types, methods for measuring utilisation, and the impact of inefficiency, enabling them to implement practices that maximise resource effectiveness.

What you'll be able to do

  • Understand how to optimise the use of logistics resources
  • Optimise the use of logistics resources in a practical context
Organise the preparation of documentation for the transportation of goods Real unit · Highfield Qualifications
This unit equips learners with the ability to organise and prepare documentation required for transporting goods. You'll identify necessary documents, understand their purposes and regulatory requirements, and recognise potential issues in documentation processes.

What you'll be able to do

  • Identify the required documentation for the transportation of goods, ensuring compliance with relevant regulations and organisational policies
  • Organise the preparation of documentation for the transportation of goods, ensuring accuracy and completeness
  • Identify potential problems that can occur when organising the preparation of documentation for transporting goods
Principles of food safety supervision in logistics Real unit · Highfield Qualifications
You'll gain knowledge of food safety legislation and supervisory responsibilities within logistics. The unit covers procedures to maintain food safety, monitoring compliance, and the role of supervisors in staff training to ensure adherence to food safety standards.

What you'll be able to do

  • Understand how supervisors can ensure compliance with food safety legislation and regulations
  • Understand how to apply procedures to maintain the safety of food throughout the logistics process
  • Understand how to monitor procedures to maintain the safety of food, identifying and addressing potential hazards
  • Understand the role of the supervisor in staff training related to food safety, ensuring competence and awareness
Process returned goods in logistics operations Real unit · Highfield Qualifications
You'll develop knowledge and skills to process returned goods in logistics operations. The unit includes inspecting returns, recording details, determining appropriate actions, and following workplace procedures.

What you'll be able to do

  • Process returned goods in logistics operations
  • Process returned goods in logistics operations
Provide leadership for your team in logistics operations Real unit · Highfield Qualifications
This unit is about providing leadership for team objectives, motivating team members, communication, and navigating through difficulties in logistics operations.

What you'll be able to do

  • Provide leadership for own team in logistics operations.
  • Provide leadership in own team in logistics operations.
Recruit, select and keep colleagues in logistics operations Real unit · Highfield Qualifications
This unit covers the recruitment, selection, and retention processes within logistics operations, including legal and ethical considerations. You'll learn to participate in recruitment activities, conduct interviews, and implement employee retention strategies.

What you'll be able to do

  • Understand how to recruit, select, and retain colleagues in logistics operations
  • Recruit, select, and retain colleagues effectively in logistics operations
Release vehicles for daily tasks Real unit · Highfield Qualifications
This unit provides knowledge of procedures and checks required to release vehicles for daily tasks. You'll be able to perform pre-release vehicle checks, complete necessary documentation, and report defects in accordance with established procedures.

What you'll be able to do

  • Release vehicles for daily tasks
  • Release vehicles for daily tasks
Respond to problems in logistics operations Real unit · Highfield Qualifications
You'll explore potential problems in logistics operations and the procedures for reporting them. The unit develops skills to identify issues, take appropriate action following procedures, and report problems effectively.

What you'll be able to do

  • Respond to problems in logistics operations
  • Respond to problems in logistics operations
Schedule logistics operations to meet customers requirements Real unit · Highfield Qualifications
This unit covers scheduling logistics operations to meet customer requirements. You'll understand factors influencing scheduling, such as delivery times and resource availability, and will be able to create schedules that minimise disruptions and meet customer expectations.

What you'll be able to do

  • Understand how to schedule logistics operations to meet customer requirements, considering factors such as delivery times and resource availability
  • Schedule logistics operations to meet customer requirements, optimising efficiency and minimising disruptions
Sort goods and materials for recycling or disposal in logistics operations Real unit · Highfield Qualifications
You'll gain knowledge and skills to sort goods and materials for recycling or disposal in logistics operations. The unit covers correct sorting procedures, hazard identification, and maintaining a safe working environment.

What you'll be able to do

  • Describe how to sort goods and materials for recycling or disposal in logistics operations
  • Sort goods and materials for recycling in logistics operations
  • Sort goods and materials for disposal in logistics operations
Supervise the receipt, storage or dispatch of goods Real unit · Highfield Qualifications
This unit covers supervising the processes for receipt, storage, and dispatch of goods, ensuring safety and efficiency in logistics operations.

What you'll be able to do

  • Supervise the receipt, storage or dispatch of goods in logistics operations.
  • Supervise the receipt, storage or dispatch of goods in logistics operations.
Take responsibility for health, safety and security in your team Real unit · Highfield Qualifications
This unit focuses on health, safety, and security responsibilities in the logistics environment.

What you'll be able to do

  • Understand health, safety and security requirements in the workplace.
  • Work safely.
Use equipment to move goods in logistics operations Real unit · Highfield Qualifications
You'll gain knowledge of various equipment used to move goods in logistics operations, including safety procedures and pre-use checks. They will be able to operate equipment safely and efficiently, following organisational guidelines and reporting any faults encountered.

What you'll be able to do

  • Describe how to use equipment to move goods in logistics operations
  • Use equipment to move goods in logistics operations
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Apply Technology in Logistics Operations

    Standard
  • Devise and Implement Food Safety Management Procedures in a Logistics Environment

    Standard
  • Maintain the safety and security of hazardous goods and materials Legacy

    Standard
  • Move and handle goods in logistics operations

    Standard
  • Moving or handling goods in logistics operations

    Standard
  • Optimise the Use of Logistic Resources

    Standard
  • Process returned goods in logistics operations

    Standard
  • Schedule logistics operations to meet customer requirements

    Standard
  • Schedule the distribution of supplies

    Standard
04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Showing 6 roles, drawn from 39 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

Returns Processing Specialist

This work can lead to managing a returns team, running a wider returns operation, or moving into logistics strategy.

See the whole journey
05The credits

The credits, and who awards them

Level 3 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Allocate and check work in your team in logistics operationsApply technology in logistics operationsArrange the transportation of goods using multiple transport modesBuild and manage teams in logistics operationsCheck stock levels and stock recordsContribute to the provision of customer service in logistics operationsEnsure compliance with legal, regulatory, ethical and social requirements in logistics operationsImprove performance in logistics operations

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Practical Builder The Practical Builder · your make-it-real tutor Illustration
The Practical Builder Paste in the draft you have for “Check stock levels and stock records”. Not a tidied one, the one you would actually send.
You It is mostly there. The recommendations section is thin.
The Practical Builder Thin is fine, vague is not. Take recommendation two and tell me who does what by when, then we will see if it survives.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Draft the real one Create

    You do “Check stock levels and stock records” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

  • Map a live decision Analyse

    “Monitor vehicle movements” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.

  • Lead it Apply

    “Allocate and check work in your team in logistics operations” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
Highfield Level 3 Diploma in Warehousing and Storage (RQF)
  • Apply Technology in Logistics Operations
  • Devise and Implement Food Safety Management Procedures in a Logistics Environment
  • Maintain the safety and security of hazardous goods and materials Legacy
  • Move and handle goods in logistics operations
  • Moving or handling goods in logistics operations
  • Optimise the Use of Logistic Resources
  • Process returned goods in logistics operations
  • Schedule logistics operations to meet customer requirements
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Allocate and check work in your team in logistics operations, one of this qualification's own units.

Allocate and check work in your team in logistics operations Level 3

Applied to your work in any of these jobs

Learners will gain knowledge and skills to allocate and check work within logistics teams effectively. The unit covers factors influencing task allocation, methods for quality checking, and the importance of clear instructions to ensure work is completed to required standards.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for Highfield Level 3 Diploma in Warehousing and Storage (RQF)

28 units in this credential, in the order it lists them, awarded by Highfield Qualifications.

  1. Allocate and check work in your team in logistics operations
  2. Apply technology in logistics operations
  3. Arrange the transportation of goods using multiple transport modes
  4. Build and manage teams in logistics operations
  5. Check stock levels and stock records
  6. Contribute to the provision of customer service in logistics operations

and 22 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

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Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.