The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Team Order Picking Accuracy
The percentage of orders picked by your team that are completely accurate (no wrong items, no missing items).
Target · Above 99.8% If your team picks 1,000 items and only 2 are incorrect, that's 99.8% accuracy. Get it wrong, and we're dealing with returns and unhappy customers.
Team On-Time Shipment Rate
The percentage of orders from your section that are ready for carrier pickup by the scheduled cut-off time.
Target · Above 99% If 99 out of 100 orders are on the dock by 4 PM, you're hitting target. Miss it, and trucks wait, or worse, orders get delayed a day.
Team Units Per Hour (UPH)
The average number of units your team processes (picks, packs, receives) per hour, compared to the expected standard.
Target · Meeting or exceeding 100% of target UPH If the target is 100 UPH for picking, and your team averages 105 UPH, you're doing well. It shows efficient workflow and good coaching.
Safety Incident Rate (Team Specific)
The number of recordable safety incidents (near misses, minor injuries) within your team's area of operation.
Target · Zero incidents Ideally, we want no incidents. One reported near-miss from a forklift could trigger a review of your team's safety behaviour and training.
Inventory Accuracy Rate (Assigned Locations)
The accuracy of inventory counts in the specific bin locations or aisles your team is responsible for.
Target · Above 99.5% If your team's assigned aisle has 1,000 items, and only 5 are found to be incorrect during a cycle count, that's a 99.5% accuracy. This is crucial for planning.
Team Morale & Engagement
How happy, motivated, and engaged your direct reports are. This isn't just about smiles; it's about proactive problem-solving and willingness to go the extra mile.
- Your team actively participates in daily briefings, offers suggestions for improvement, shows up on time consistently, and you see low levels of minor grievances. You'll also get feedback from your manager and HR.
Effective Problem Resolution
Your ability to quickly and effectively resolve operational issues (e.g., system glitches, missing stock, equipment breakdowns) with minimal disruption to workflow.
- When a problem arises, you're the first to act, you communicate clearly to your manager, and you find a practical solution. The issue doesn't escalate unnecessarily, and your team isn't left waiting for direction.
Training & Coaching Effectiveness
How well you train new team members and continuously coach existing ones to improve their skills and adherence to processes.
- New hires in your team get up to speed quickly and meet performance targets within a reasonable timeframe. Existing team members show continuous improvement in accuracy and efficiency, and you see a reduction in recurring errors.
Process Adherence & Improvement Suggestions
How consistently your team follows established SOPs and how often you (and they) suggest practical, implementable improvements to those processes.
- Daily audits show strong adherence to safety and operational procedures. You'll bring forward 1-2 practical suggestions each month that genuinely make things better or safer, and you'll encourage your team to do the same.
