ProQual Awarding Body · RQF Level 3
ProQual Level 3 Diploma in Healthcare and Social Care Support Skills
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning310 hours
- Units in this qualification249
Awarded by ProQual Awarding Body · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
This qualification is for individuals working in healthcare and social care support roles. It covers areas such as supporting bereaved individuals, facilitating housing support, and assisting individuals with their health needs. Learners will also develop skills in working with children and young people in residential settings.
These are the units ProQual Awarding Body registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needsReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, anatomy, physiology and good practice related to adapting and fitting healthcare equipment and assistive technology. You'll understand risk assessments and informed consent to meet individuals’ specific needs safely.
What you'll be able to do
- Understand relevant legislation, policy and good practice related to adapting and fitting healthcare equipment, medical devices, assistive technology, associated systems or products to meet individuals’ needs
- Understand anatomy and physiology relevant to adapting and fitting prescribed items to meet individuals’ needs
- Understand specialist technical requirements of healthcare equipment, medical devices, assistive technology, associated systems or products
- Adapt prescribed items to meet individuals’ needs
- Fit prescribed items to meet the needs of individuals
Administer medication to individuals, and monitor the effectsReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, policies, and procedures relevant to medication administration. The unit covers common medication types, administration techniques, preparation, and monitoring of individuals to ensure safe and effective medication practice.
What you'll be able to do
- Understand legislation, policy and procedures relevant to the safe and effective administration of medication.
- Know about common types of medication, their intended use, and potential side effects.
- Understand procedures and techniques for the accurate and safe administration of medication.
- Prepare appropriately for the administration of medication to individuals.
- Administer medication to individuals according to prescribed instructions and established procedures.
- Monitor individuals' responses to medication and report any adverse effects or concerns.
Administer oral nutritional products to individualsReal unit · ProQual Awarding Body
This unit provides knowledge of legal, national, and organisational frameworks for administering oral nutritional products. You'll understand common products, manage possible reactions, and apply safe and compliant administration practices.
What you'll be able to do
- Understand current legislation related to administering oral nutritional products to individuals.
- Understand national guidelines related to administering oral nutritional products to individuals.
- Understand policies related to administering oral nutritional products to individuals.
- Understand protocols related to administering oral nutritional products to individuals.
- Understand good practice guidelines related to administering oral nutritional products to individuals.
- Understand common nutritional products and their uses.
- Understand how to manage possible reactions to the use of nutritional products.
- Prepare for oral administration of nutritional products.
- Administer oral nutritional products to individuals safely and effectively.
- Maintain stock of nutritional products according to organisational procedures.
Advise and inform individuals on managing their conditionReal unit · ProQual Awarding Body
It teaches you to advise and inform individuals on managing their health conditions. You'll understand how to identify information needs, access appropriate sources, and agree plans to support lifestyle adaptations in line with good practice.
What you'll be able to do
- Understand good practice in identifying information requirements related to managing conditions.
- Understand different health conditions and their potential impact on individuals.
- Understand the effects of change on individuals’ lifestyles and well-being.
- Ascertain the specific information and advice needs of individuals regarding their condition.
- Agree plans with individuals to adapt their lifestyle to manage their condition effectively.
Analyse and present health related data and informationReal unit · ProQual Awarding Body
This unit provides learners with an understanding of the legal and organisational frameworks for analysing and presenting health-related data. You'll learn to prepare, analyse, and present data in compliance with confidentiality and data protection requirements.
What you'll be able to do
- Understand current legislation related to the analysis and presentation of health related data and information.
- Understand national guidelines related to the analysis and presentation of health related data and information.
- Understand policies related to the analysis and presentation of health related data and information.
- Understand protocols related to the analysis and presentation of health related data and information.
- Understand good practice related to the analysis and presentation of health related data and information.
- Prepare to analyse data and information in a health context.
- Prepare to present outputs in a health context.
- Carry out analysis of data and information.
- Review the outputs of the analysis.
- Present the outputs of the analysis.
Anatomy and Physiology for Maternity Support WorkersReal unit · ProQual Awarding Body
This unit provides learners with an understanding of the anatomy and physiology of the female reproductive system and breast. You'll also learn about physical changes during pregnancy, including structure, function, and common conditions.
What you'll be able to do
- Know the anatomy and physiology of the female reproductive system, including the structure and function of its various components.
- Know the anatomy and physiology of the breast, including its structure, function, and hormonal influences.
- Understand physical changes during pregnancy, including hormonal, physiological, and anatomical adaptations.
Assemble prescribed itemsReal unit · ProQual Awarding Body
You'll learn to accurately assemble prescribed items following organisational procedures and legal requirements. The unit covers preparation, selection, labelling, packaging, and completion of the assembly process in accordance with health and safety guidelines.
What you'll be able to do
- Prepare to assemble prescribed items in accordance with organisational procedures.
- Select the correct prescribed item based on the given instructions and requirements.
- Label and package assembled prescribed items accurately and securely.
- Complete the assembly process efficiently and effectively, following all relevant guidelines.
- Comply with current legal and ethical requirements related to the assembly of prescribed items.
- Adhere to organisational standard operating procedures during the assembly process.
- Follow relevant national and local guidelines and policies when assembling prescribed items.
Assessment and planning with children and young peopleReal unit · ProQual Awarding Body
This unit focuses on placing children and young people at the centre of assessment and planning. You'll learn to participate in, implement, and review plans collabouratively to achieve positive outcomes.
What you'll be able to do
- Understand how to place children and young people at the centre of assessment and planning.
- Participate in assessment and planning for children and young people towards the achievement of positive outcomes.
- Work with children and young people to implement the plan for the achievement of positive outcomes.
- Work with children and young people to review and update plans.
Assist and support individuals to use alternative and augmentative communication systems _AAC_Real unit · ProQual Awarding Body
You'll understand legislation, guidelines, and good practice related to assisting individuals with alternative and augmentative communication (AAC) systems. The unit covers how to support AAC use effectively to meet individual communication needs.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to assisting and supporting individuals to use alternative and augmentative communication (AAC) systems.
- Understand how to assist and support the use of AAC systems.
- Understand how AAC systems support the needs of individuals.
- Prepare AAC equipment for individuals to use.
- Assist and support individuals to use AAC systems.
Assist in implementing treatment programmes for individuals with severely reduced movement/mobilityReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, anatomy and physiology relevant to assisting in treatment programmes for individuals with severely reduced movement or mobility. The unit supports understanding of organisational policies to assist effectively in treatment delivery.
What you'll be able to do
- Understand current legislation, national guidelines, organisational policies, protocols, and good practice which inform own role in assisting in treatment programmes for individuals with severely reduced movement/mobility.
- Understand anatomical and physiological issues related to providing treatment programmes for individuals with severely reduced movement/mobility, including the impact of reduced mobility on body systems.
- Understand the specific components and objectives of treatment programmes for individuals with severely reduced movement/mobility.
- Implement treatment programmes for individuals with severely reduced movement/mobility, following instructions and guidelines from qualified professionals.
Assist in planning and evaluating learning activitiesReal unit · ProQual Awarding Body
This unit covers legislation, guidelines, policies, and good practice informing the planning and evaluation of learning activities. You'll understand adult learning styles, roles, and responsibilities, enabling them to assist in planning, implementing, and evaluating learning.
What you'll be able to do
- Know about current legislation, national guidelines, policies, protocols and good practice which inform planning and evaluating learning activities
- Understand different adult learning styles and how they impact learning
- Understand the roles and responsibilities of all those involved in planning, implementing and evaluating learning activities
- Assist in the planning of learning activities, under supervision
- Contribute to the evaluation of learning activities, under supervision
Assist in receiving, handling and dispatching clinical specimensReal unit · ProQual Awarding Body
This unit covers health and safety measures and the use of appropriate containers and transport media for clinical specimens. You'll learn to assist in receiving, handling, labelling, and dispatching specimens safely and accurately.
What you'll be able to do
- Understand how health and safety measures are implemented when receiving, handling and dispatching clinical specimens to minimise risks
- Understand the reasons for using different types of containers and transport media for different clinical specimens to maintain their integrity
- Assist others to receive, handle, label and dispatch clinical specimens according to established protocols and procedures
Assist in testing individuals’ abilities prior to planning physical activitiesReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, and ethical considerations related to assisting in pre-exercise testing. The unit covers health-related topics, motivation factors, informed consent, data protection, and practical skills for supporting individuals prior to physical activity planning.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to assisting in testing individuals prior to planning physical activities.
- Understand the legal and ethical considerations when assisting in testing individuals prior to planning physical activities.
- Understand health related topics in relation to physical activities.
- Understand the importance of pre-exercise screening and risk assessment.
- Understand motivation factors for physical activities.
- Understand how to encourage individuals to participate in physical activities.
- Carry out preparations to assess individuals’ ability to exercise.
- Prepare the environment and equipment for testing individuals' ability to exercise.
- Assist the practitioner to administer tests to assess individuals’ ability to exercise.
- Accurately record and report test results under supervision.
Assist in the Issuing of Pharmaceutical StockReal unit · ProQual Awarding Body
This unit develops learners' ability to assist in the accurate and efficient issuing of pharmaceutical stock. It covers assembling and issuing stock, completing documentation, updating records, and complying with relevant legislation, policies, and professional standards.
What you'll be able to do
- Assemble stock for issue accurately and efficiently.
- Issue stock according to established procedures and documentation requirements.
- Complete the issuing process, ensuring all necessary records are updated and maintained.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards relevant to pharmaceutical stock management.
- Operate within the limitations of the job role, seeking guidance and support when necessary.
Assist in the administration of medicationReal unit · ProQual Awarding Body
You'll understand the legislation, guidelines, and policies relevant to assisting in medication administration. This unit covers the learner’s role, responsibilities, and procedures to ensure safe and effective support in healthcare settings.
What you'll be able to do
- Know the current legislation relevant to the administration of medication in a healthcare setting
- Know the current guidelines relevant to the administration of medication in a healthcare setting
- Know the current policies relevant to the administration of medication in a healthcare setting
- Understand own role in assisting in the administration of medication, within the scope of own responsibilities
- Understand the requirements for assisting in the administration of medication, including necessary documentation
- Understand the procedures for assisting in the administration of medication, following established protocols
- Understand the requirements for ensuring patient safety during the administration of medication
- Understand the procedures for ensuring patient safety during the administration of medication
- Prepare for the administration of medication, ensuring the correct medication and dosage
- Assist in the administration of medication, under the supervision of a qualified professional
- Contribute to the management of medications, ensuring accurate storage and disposal
- Contribute to the maintenance of administration records, ensuring accurate and up-to-date information
Assist in the delivery of perioperative care and support to individualsReal unit · ProQual Awarding Body
You'll understand the effects of the perioperative environment and procedures on individuals undergoing care. The unit develops skills to support and monitor individuals according to care plans, adapting support to their needs.
What you'll be able to do
- Understand the potential effects of the perioperative environment on individuals undergoing perioperative care
- Understand the potential effects of perioperative procedures on individuals undergoing perioperative care
- Support individuals in a perioperative environment according to their care plan
- Monitor individuals in a perioperative environment according to the requirements of their care plans
Assist in the implementation of programmes to increase mobility, movement and functional independenceReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, policies, and protocols related to programmes aimed at restoring mobility, movement, and functional independence. The unit also covers health topics and treatment plans to support the implementation of such programmes.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the implementation of programmes to restore mobility, movement and functional independence.
- Understand health topics related to restoring movement and functional independence.
- Understand treatment programmes related to restoring movement and functional independence.
- Assist in implementing programmes to restore mobility, movement and functional independence.
- Make records and provide information to the practitioner.
Assist in the issuing of prescribed itemsReal unit · ProQual Awarding Body
This unit develops learners' skills to assist in the safe and effective issuing of prescribed items. It covers confirming individual identity, identifying medication use, issuing items accurately, and complying with legislation, policies, and professional codes of practice.
What you'll be able to do
- Confirm the identity of the individual
- Identify whether the individual is taking other medication
- Issue prescribed items
- Operate within the limitations of the job role at all times
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
Assist in the manufacture and assembly of medicinal productsReal unit · ProQual Awarding Body
This unit equips learners with the skills to assist in the manufacture and assembly of medicinal products. You'll prepare the environment, equipment, and ingredients, assist with processing, and complete assembly tasks within the limits of their role.
What you'll be able to do
- Prepare the environment to ensure it is suitable for the assembly or manufacture of medicinal products
- Prepare equipment to ensure it is ready for the assembly or manufacture of medicinal products
- Prepare ingredients to ensure they are ready for the assembly or manufacture of medicinal products
- Prepare self to ensure readiness for the assembly or manufacture of medicinal products
- Assist with the preparation of medicinal products according to instructions
- Assist with the processing of medicinal products according to instructions
- Complete the assembly process of medicinal products according to instructions
- Complete the manufacturing process of medicinal products according to instructions
- Operate within the limitations of the job role when assisting in the manufacture and assembly of medicinal products
- Comply with standard operating procedures when assisting in the manufacture and assembly of medicinal products
- Comply with health and safety policies when assisting in the manufacture and assembly of medicinal products
- Comply with environmental monitoring policies when assisting in the manufacture and assembly of medicinal products
Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal productsReal unit · ProQual Awarding Body
You'll learn to assist in preparing documentation, materials, and items for the manufacture and assembly of medicinal products. The unit emphasises adherence to health and safety procedures and working within the limitations of the job role.
What you'll be able to do
- Follow health and safety procedures in the workplace
- Assist in the preparation of the work area
- Assist in the preparation and completion of documentation for the product
- Assist in the preparation and completion of labels for the product
- Select raw materials for the preparation of the product
- Prepare raw materials for the preparation of the product
- Work within the limitations of the job role
Assist in the sale of medicines and productsReal unit · ProQual Awarding Body
You'll learn to assist in the sale of medicines and products by identifying customer needs, making appropriate referrals, and understanding when sales cannot be completed. The unit also covers adherence to local policies, legislation, and good practice.
What you'll be able to do
- Identify customers' needs when assisting in the sale of medicines and products.
- Refer a customer to the appropriate authority when necessary during the sale of medicines and products.
- Understand when the sale of over-the-counter (OTC) medicines cannot be completed, according to regulations and guidelines.
- Sell medicines or products in accordance with relevant procedures and guidelines.
- Know the local policy, legislation, and good practice guidelines for the sale of medicines and products.
Assist others to monitor individuals’ progress in managing dysphagiaReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, policies, and good practice related to monitoring individuals with dysphagia. The unit covers assisting others in monitoring progress and recognising when to escalate concerns appropriately.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to monitoring individuals with dysphagia, including their implications for practice.
- Understand how to assist others in monitoring the progress of individuals with dysphagia, including the methods and techniques used.
- Know the action to take as a result of the monitoring undertaken, including when to escalate concerns and who to report to.
- Assist others in monitoring individual’s progress in managing dysphagia, following established procedures and protocols.
- Report and record an individual's progress in managing their dysphagia accurately and comprehensively, in accordance with organisational requirements.
Assist others to plan presentationsReal unit · ProQual Awarding Body
This unit covers techniques and resources involved in planning presentations. You'll develop the skills to assist others in selecting appropriate planning methods and structuring content effectively for presentations.
What you'll be able to do
- Understand the different techniques and resources that can be used in planning presentations.
- Assist others in planning presentations by providing guidance and support in selecting appropriate techniques and resources.
- Assist others in planning presentations by helping them to structure their content effectively.
- Assist others in planning presentations by helping them to identify their target audience and tailor their presentation accordingly.
Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy servicesReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, guidelines, and policies related to supporting individuals from diverse linguistic and cultural backgrounds in accessing speech and language therapy services. You'll understand communication needs and appropriate support procedures.
What you'll be able to do
- Understand current legislation related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand national guidelines related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand policies related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand protocols related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand good practice related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand the communication needs of individuals from diverse linguistic and cultural backgrounds
- Understand the communication abilities of individuals from diverse linguistic and cultural backgrounds
- Understand how to provide speech and language therapy related care for individuals from diverse linguistic and cultural backgrounds
- Understand how to provide speech and language therapy related support for individuals from diverse linguistic and cultural backgrounds
- Know the types of information required to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Know the types of materials required to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Assist professionals in providing support for individuals from diverse linguistic and cultural backgrounds
- Assist professionals in providing support for significant others from diverse linguistic and cultural backgrounds
Assist the practitioner to carry out health care activitiesReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, guidelines, policies, and protocols relevant to assisting practitioners in healthcare activities. You'll develop the skills to assist effectively while following instructions and maintaining good practice.
What you'll be able to do
- Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities, including their implications for practice.
- Assist the practitioner in carrying out health care activities, following instructions and providing appropriate support.
Assist with the provision of a pharmacy service to meet individuals’ needsReal unit · ProQual Awarding Body
You'll learn to assist in providing pharmacy services that meet individual needs. The unit covers identifying needs, providing clear information, resolving concerns, complying with organisational procedures, and working within the limitations of the job role.
What you'll be able to do
- Identify individual’s needs in relation to pharmacy services.
- Provide information which meets the requirements of the individual.
- Resolve individual’s issues and concerns relating to the pharmacy service.
- Comply with organisational standard operating procedures, policies and procedures.
- Work within the limitations of the job role when assisting with the provision of a pharmacy service.
Assure the effective functioning of radiographic image processing equipmentReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, policy, and good practice guidelines related to the effective functioning of radiographic image processing equipment. The unit covers procedures, techniques, and monitoring to ensure equipment operates safely and efficiently.
What you'll be able to do
- Understand the legislation related to assuring the effective functioning of radiographic image processing equipment.
- Understand the policy related to assuring the effective functioning of radiographic image processing equipment.
- Understand the good practice guidelines related to assuring the effective functioning of radiographic image processing equipment.
- Understand the procedures involved in radiographic image processing equipment.
- Understand the techniques involved in radiographic image processing equipment.
- Monitor the functioning of radiographic image processing equipment.
- Monitor the functioning of radiographic image processing environments.
- Report on the functioning of radiographic image processing equipment, in line with agreed procedures.
Care for a newly born baby when the mother is unable to do soReal unit · ProQual Awarding Body
This unit provides learners with an understanding of caring for newborn babies when the mother is unable to do so. You'll learn to meet physical, social, emotional, and developmental needs and contribute to safe care practices.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to caring for newborn babies when the mother is unable to do so.
- Understand how to meet the physical, social, emotional and developmental needs of newborns, including feeding, hygiene, and stimulation.
- Contribute to the safety of newborn babies within care, including monitoring their condition and responding to emergencies.
- Feed, bathe and clothe newborn babies in line with local policy and protocol, ensuring their comfort and well-being.
Care for individuals with naso-gastric tubesReal unit · ProQual Awarding Body
You'll gain knowledge of caring for individuals with naso-gastric tubes in line with legislation and best practice. The unit covers relevant anatomy, preparation, care procedures, and monitoring to ensure safe and effective support.
What you'll be able to do
- Understand how to care for individuals with naso-gastric tubes in line with current legislation, national guidelines, policies, protocols and good practice guidelines
- Know the anatomy and physiology of the upper gastrointestinal system and its relevance to naso-gastric procedures
- Prepare to carry out naso-gastric procedures
- Support individuals undergoing naso-gastric procedures
Care for individuals with urethral cathetersReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, and good practice related to caring for individuals with urethral catheters. They will understand catheterisation procedures, equipment use, and how to prepare individuals for catheter care safely and effectively.
What you'll be able to do
- Understand current legislation related to caring for individuals with urethral catheters.
- Understand national guidelines related to caring for individuals with urethral catheters.
- Understand organisational policies related to caring for individuals with urethral catheters.
- Understand organisational protocols related to caring for individuals with urethral catheters.
- Understand good practice related to caring for individuals with urethral catheters.
- Understand the procedure of urethral catheterisation, including potential complications.
- Understand the use and application of various types of catheter care equipment.
- Prepare individuals for urethral catheter care, explaining the procedure and addressing any concerns.
- Carry out care for individuals with urethral catheters, following established procedures and maintaining hygiene standards.
- Monitor and check individuals undergoing urethral catheter care for signs of infection, discomfort, or other complications.
Care for the physical and nutritional needs of babies and young children.Real unit · ProQual Awarding Body
You'll learn to provide respectful physical and nutritional care for babies and young children. This includes establishing routines for sleep, feeding, and play, promoting exercise and physical activity, and ensuring safe and protective environments that support health and development.
What you'll be able to do
- Provide respectful physical care for babies and young children, ensuring their comfort and hygiene.
- Provide routines for babies and young children that support their health and development, including sleep, feeding, and play.
- Provide opportunities for exercise and physical activity that are appropriate for the age and developmental stage of babies and young children.
- Provide safe and protective environments for babies and young children, minimising risks and hazards.
- Provide for the nutritional needs of babies under 18 months, following appropriate guidelines and individual requirements.
- Understand how to provide for the nutritional needs of young children from 18-36 months, promoting healthy eating habits and balanced diets.
Carry out blood collection from fixed or central linesReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, and procedures for blood collection from fixed or central lines. The unit covers preparation, safe blood collection techniques, and post-procedure care to ensure compliance and patient safety.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role in carrying out blood collection from fixed or central lines.
- Understand the procedures involved in the collection of arterial blood from fixed or central lines.
- Prepare the environment, equipment and individual for carrying out blood collection from fixed or central lines.
- Carry out blood collection procedures from fixed or central lines safely and effectively.
- Accurately record details of blood samples taken, report any issues, and forward blood samples according to organisational procedures.
- Monitor the individual during blood collection and report any adverse reactions or concerns promptly and accurately.
Carry out intravenous infusionReal unit · ProQual Awarding Body
This unit covers the legislation, national guidelines, policies, and protocols relevant to intravenous infusion and cannulation. You'll gain the skills to prepare the environment, equipment, and individual, and to safely and effectively carry out intravenous infusion.
What you'll be able to do
- Understand current legislation, national guidelines, organisational policies, protocols and good practice relating to performing intravenous cannulation
- Understand the purpose and functions of intravenous infusion within healthcare settings
- Prepare the environment, equipment and individual for intravenous infusion, following established procedures
- Carry out intravenous infusion safely and effectively, adhering to relevant guidelines and protocols
- Monitor the individual during intravenous infusion, recognising and responding appropriately to any adverse reactions or complications, and report findings accurately
Carry out personal hygiene for individuals unable to care for themselvesReal unit · ProQual Awarding Body
You'll gain knowledge of safety measures, anatomy, and physiology related to personal hygiene for individuals unable to care for themselves. The unit develops practical skills to prepare for and undertake personal hygiene activities safely and effectively.
What you'll be able to do
- Know about safety measures specific to undertaking personal hygiene for individuals
- Know the anatomy of the skin, nose, mouth, eyes and ears
- Know the physiology of the skin, nose, mouth, eyes and ears
- Prepare to undertake personal hygiene activities for individuals
- Undertake personal hygiene activities for individuals
- Record the outcome of the activity
- Report the outcome of the activity
Carry out sterilisation and product release of re-useable medical devicesReal unit · ProQual Awarding Body
You'll learn to handle, load, and unload re-usable medical devices for sterilisation in accordance with organisational policies. The unit emphasises infection control protocols and the importance of following product release procedures after sterilisation.
What you'll be able to do
- Handle medical devices safely and in accordance with organisational policies and procedures, including infection control protocols.
- Demonstrate the correct procedures for loading and unloading medical devices into the steriliser, ensuring proper placement and avoiding damage.
- Understand the importance of following product release protocols after sterilisation, including checking indicators, documentation, and traceability requirements.
Carry out vision screeningReal unit · ProQual Awarding Body
This unit provides knowledge of legislation, policies, and good practice related to vision screening. You'll learn to prepare for, carry out, and support individuals during and after vision screening procedures safely and effectively.
What you'll be able to do
- Understand current legislation, policy and good practice related to carrying out vision screening
- Understand the factors related to vision screening
- Prepare to carry out vision screening
- Carry out vision screening
- Support individuals during and after the procedure
Carry out wound drainage careReal unit · ProQual Awarding Body
This unit covers safety measures, principles, and techniques involved in wound drainage care. You'll prepare for and carry out wound drainage, ensuring infection control and patient comfort.
What you'll be able to do
- Understand safety measures specific to undertaking wound drainage care, including infection control and personal protective equipment.
- Understand the principles of wound drainage and use of related equipment, including different types of drains and their functions.
- Understand procedures and techniques involved in wound drainage, ensuring aseptic technique and minimising patient discomfort.
- Prepare for wound drainage care, including gathering necessary equipment and preparing the patient.
- Carry out wound drainage care, following established procedures and monitoring the patient's condition.
- Record and report outcomes from procedure, documenting observations and any complications.
Causes and Spread of InfectionReal unit · ProQual Awarding Body
You'll study the causes and transmission of infection, including characteristics of bacteria, viruses, fungi, and parasites. The unit explains various modes of infection spread, such as direct and indirect contact, droplet, and airborne transmission.
What you'll be able to do
- Explain the various causes of infection, including bacteria, viruses, fungi and parasites
- Describe how infections are transmitted, including direct contact, indirect contact, droplet transmission, and airborne transmission
Cleaning, Decontamination and Waste ManagementReal unit · ProQual Awarding Body
You'll understand how to maintain a clean environment to prevent infection, the principles of decontamination, and effective waste management practices. This unit covers key areas and procedures essential for infection control in healthcare settings.
What you'll be able to do
- Understand how to maintain a clean environment to prevent the spread of infection in a healthcare setting
- Understand the principles of the decontamination process in a healthcare setting
- Understand the steps of the decontamination process in a healthcare setting
- Understand the importance of good waste management practice in the prevention of the spread of infection in a healthcare setting
Clinical Imaging Support Worker: Anatomy and TerminologyReal unit · ProQual Awarding Body
This unit covers the application of human anatomy knowledge in clinical imaging and the terminology used within clinical imaging settings. You'll understand how imaging supports diagnosis and treatment planning, and will develop the ability to use correct clinical imaging terminology effectively.
What you'll be able to do
- Know how human anatomy is used in clinical imaging to aid diagnosis and treatment planning.
- Know terminology used in clinical imaging settings to ensure effective communication and understanding within the healthcare team.
Clinical Imaging Support Worker: Fundamentals of CareReal unit · ProQual Awarding Body
This unit covers safe working practices and essential care skills within clinical imaging environments. You'll develop the ability to provide care to patients and reflect on their personal practice to support continuous improvement.
What you'll be able to do
- Understand how to work safely in a range of modalities within clinical imaging environments.
- Understand the skills required to provide effective care in clinical imaging settings.
- Provide care to patients effectively and safely in clinical imaging settings.
- Reflect on personal practice and identify areas for improvement when working in clinical imaging settings.
Clinical Imaging Support Worker: Radiation Protection and AwarenessReal unit · ProQual Awarding Body
You'll gain an understanding of ionising radiation principles and various clinical imaging techniques. The unit covers relevant legislation and radiation protection measures used within clinical imaging departments to minimise risks to patients and staff.
What you'll be able to do
- Understand the principles of using ionising radiation in a clinical setting
- Understand a range of clinical imaging techniques used in medical diagnosis
- Understand the legislation governing medical exposures to ionising radiation, including patient safety regulations
- Understand how radiation protection measures are implemented and used within the clinical imaging department to minimise risk
Collaborate in the assessment of environmental and social support in the communityReal unit · ProQual Awarding Body
You'll develop knowledge of legislation, guidelines, policies, and good practice related to environmental and social support in the community. The unit covers assessing needs and provision of support, and collabourating effectively with others to deliver appropriate services.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to the provision of environmental and social support in the community.
- Understand how to assess the need for environmental and social support in the community.
- Understand how to assess the provision of environmental and social support in the community.
- Carry out assessments in collaboration with others to establish the need for environmental and social support in the community.
- Carry out assessments in collaboration with others to establish the provision of environmental and social support in the community.
- Plan changes to be made to the environment and social support with individuals and relevant others.
Collate and communicate health information to individualsReal unit · ProQual Awarding Body
You'll gain an understanding of current legislation, national guidelines, policies, and protocols related to collating and communicating health information. The unit teaches you to identify relevant information and communicate it effectively to individuals in accordance with good practice.
What you'll be able to do
- Understand current legislation in collating and communicating health information to individuals.
- Understand national guidelines in collating and communicating health information to individuals.
- Understand policies in collating and communicating health information to individuals.
- Understand protocols in collating and communicating health information to individuals.
- Understand good practice in collating and communicating health information to individuals.
- Identify the information to be collated, in line with agreed procedures.
- Identify the information to be communicated, in line with agreed procedures.
- Communicate health information, in line with agreed procedures.
Collection of used equipmentReal unit · ProQual Awarding Body
You'll develop the ability to safely and efficiently collect used equipment from designated locations, checking for damage or contamination. They will implement standard infection prevention precautions, use personal protective equipment correctly, and complete records in accordance with organisational requirements.
What you'll be able to do
- Collect used equipment safely and efficiently from designated locations
- Check used equipment for damage or contamination before collection
- Transport used equipment securely to prevent further damage or contamination
- Implement standard precautions for infection prevention during the collection and transportation of used equipment
- Use appropriate personal protective equipment (PPE) when handling used equipment
- Complete accurate and comprehensive records according to organisational requirements, including details of the equipment collected and its origin
Communicate with individuals about promoting their health and wellbeing while working as a Health TrainerReal unit · ProQual Awarding Body
You'll analyse concepts and factors influencing health and wellbeing to communicate effectively with individuals. They will provide appropriate information, advice, and support to encourage individuals to address health and wellbeing issues, considering physical, mental, social, lifestyle, and environmental aspects.
What you'll be able to do
- Analyse concepts of health and wellbeing, including physical, mental, and social aspects.
- Understand factors influencing health and wellbeing, such as lifestyle, environment, and socio-economic circumstances.
- Encourage individuals to address issues relating to their health and wellbeing by providing information, advice, and support.
- Communicate appropriately with individuals, using effective communication skills and adapting to their individual needs and preferences.
Communication Support for 0-25s with Severe and Complex Needs: From Theory into PracticeReal unit · ProQual Awarding Body
This unit equips learners to identify communication stages in individuals with severe and complex needs. You'll use appropriate interaction styles to promote communication skills and develop the ability to record detailed observations to support personalised care.
What you'll be able to do
- Identify the stage of communication of individuals with severe and complex communication needs.
- Use appropriate styles of interaction to promote the communication skills of individuals with severe and complex communication needs.
- Record detailed observations of individuals at varying levels of communication.
- Use appropriate strategies and activities to promote the communication skills of individuals with severe and complex communication needs.
- Understand the meaning of key terms used within the field of severe communication difficulties.
- Promote choice-making by individuals with severe and complex communication needs.
- Understand how play and/or exploring the environment is linked to the development of language and communication.
- Devise an accessible plan to promote the communication skills of individuals with severe and complex communication needs.
- Evaluate changes in personal practice.
Communication and relationships to promote the wellbeing and mental health of older peopleReal unit · ProQual Awarding Body
It teaches you to understand and apply principles of effective communication and relationship-building to promote older people's wellbeing and mental health. You'll explore empathy, active listening, adapting communication styles, and respecting rights and choices.
What you'll be able to do
- Explain the principles that underpin effective communication and relationships when promoting the wellbeing and mental health of older people.
- Apply principles in promoting effective communication and building relationships with older people to support their wellbeing and mental health.
Conduct External Ear ExaminationsReal unit · ProQual Awarding Body
You'll gain knowledge of the legislation, guidelines, and anatomy relevant to conducting external ear examinations. It teaches you to prepare for and perform thorough ear examinations while adhering to protocols and good practice.
What you'll be able to do
- Understand how to conduct external ear examinations in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Know the anatomy of the ear as related to conducting ear examinations, including key structures and their functions.
- Understand reasons for conducting an examination of the external ear, including identifying potential problems and referring appropriately.
- Prepare the environment, equipment and individual for conducting external ear examinations.
- Conduct external ear examinations safely and effectively, using appropriate techniques and equipment.
- Accurately record and report results from external ear examinations, adhering to confidentiality and data protection requirements.
Conduct hearing assessmentsReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, and protocols for conducting hearing assessments safely and effectively. The unit covers ear anatomy and physiology, equipment maintenance, and practical skills to prepare for and carry out accurate hearing assessments.
What you'll be able to do
- Understand how to conduct hearing assessments in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Know the anatomy and physiology of the ear related to hearing and how this impacts on hearing assessment.
- Understand how to maintain equipment required to assess individuals’ hearing, ensuring it is safe and fit for purpose.
- Prepare the environment, equipment and individual for conducting hearing assessments.
- Conduct hearing assessments accurately and effectively, using appropriate techniques.
- Accurately record and report the results of hearing assessments, adhering to confidentiality and data protection requirements.
Conduct routine maintenance on clinical equipmentReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, guidelines, and procedures for conducting routine maintenance on clinical equipment. You'll learn to prepare for, carry out, and report on maintenance tasks while ensuring compliance and safety.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to conducting routine maintenance on clinical equipment.
- Understand the procedures involved in conducting routine maintenance on clinical equipment.
- Prepare to carry out routine maintenance on clinical equipment.
- Carry out routine maintenance on clinical equipment.
- Report and record on routine maintenance carried out on clinical equipment.
Contribute to effective multidisciplinary team workingReal unit · ProQual Awarding Body
You'll develop knowledge of the roles and responsibilities within multidisciplinary teams in health and social care. The unit emphasises effective communication, understanding role boundaries, and skills to participate constructively in team working.
What you'll be able to do
- Understand the roles and responsibilities of different professionals within a multidisciplinary team
- Understand the importance of effective communication and collaboration within a multidisciplinary team
- Participate constructively in multidisciplinary team meetings and discussions
- Contribute relevant information and observations to support team decision-making
- Communicate effectively with colleagues from different professional backgrounds when working in a multidisciplinary team
- Use appropriate communication methods to share information with the multidisciplinary team
Contribute to health and safety in health and social careReal unit · ProQual Awarding Body
You'll understand their own and others' responsibilities regarding health and safety in health and social care settings. The unit covers risk assessments, accident and illness procedures, and infection control practices to maintain a safe working environment.
What you'll be able to do
- Understand own responsibilities relating to health and safety in the work setting.
- Understand the responsibilities of others relating to health and safety in the work setting.
- Understand the use of risk assessments in relation to health and safety, including their purpose and application.
- Understand procedures for responding to accidents and sudden illness in the work setting.
- Reduce the spread of infection through effective hygiene practices.
- Move and handle equipment and other objects safely, using appropriate techniques.
- Handle hazardous substances and materials safely, following relevant guidelines.
- Understand how to promote fire safety in the work setting, including evacuation procedures.
- Implement security measures in the work setting to protect individuals and property.
- Manage own stress and maintain well-being in the workplace.
Contribute to the discharge of individuals to carersReal unit · ProQual Awarding Body
It teaches you to understand discharge procedures for individuals transitioning to carers. You'll learn to prepare individuals for discharge and contribute effectively to the process, including communicating ongoing care needs.
What you'll be able to do
- Describe the procedures for discharging individuals to a carer, including risk assessments and care planning
- Prepare individuals for discharge, including providing information and support
- Contribute to the discharge of individuals to carers, including communicating with the individual, carer, and other professionals
Contribute to the effectiveness of teamsReal unit · ProQual Awarding Body
You'll understand how to contribute effectively to team performance by recognising their role, using feedback for improvement, managing time, building relationships, and complying with relevant legislation and organisational policies.
What you'll be able to do
- Explain the importance of own role and how it contributes to the team performance
- Use feedback to improve personal team performance
- Manage time and commitments effectively
- Establish effective working relationships with all members of the team
- Comply with organisational, national and European legislation
Contribute to the prevention of aggressive and abusive behaviour of peopleReal unit · ProQual Awarding Body
You'll develop the ability to recognise and respond to aggressive and abusive behaviour. This unit covers actions to discourage such behaviour and emphasises the importance of early intervention to prevent escalation.
What you'll be able to do
- Take action to discourage aggressive behaviour of people
- Take action to discourage abusive behaviour of people
- Understand the actions to take to discourage aggressive behaviour of people
- Understand the actions to take to discourage abusive behaviour of people
Contribute to the safe use of medical devices in the perioperative environmentReal unit · ProQual Awarding Body
This unit equips learners with knowledge and skills to contribute to the safe use of medical devices in the perioperative environment. You'll follow health and safety procedures, check and handle devices appropriately, and ensure the integrity and cleanliness of instrument trays and equipment.
What you'll be able to do
- Understand the importance of following health and safety requirements when using medical devices in the perioperative environment
- Check and handle medical devices in the perioperative environment, according to health and safety procedures
- Check the integrity of instrument trays
- Dispose of used items and equipment safely
Control the use of physical resources in a health settingReal unit · ProQual Awarding Body
This unit covers controlling the use of physical resources in health settings according to local policies and protocols. You'll learn to advise team members on expenditure control, monitor resource usage, and understand the importance of efficient resource management.
What you'll be able to do
- Understand how to control the use of physical resources in a health setting in line with local policy and protocol
- Advise team members on the control of expenditure and physical resource usage in a health setting
- Monitor expenditure and physical resource usage in a health setting
Deliver exercise sessions to improve individuals’ health and wellbeingReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, and good practice related to delivering exercise sessions. They will develop skills to plan and deliver safe exercise programmes that promote physical and mental health, including the correct use of exercise equipment.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to delivering exercise sessions.
- Understand the role of exercise and its physical effects on the body.
- Understand the principles and rationales for exercise programmes, including tailoring them to individual needs.
- Understand the use of exercise equipment and its safe operation.
- Deliver exercise sessions to improve individuals’ health and wellbeing, ensuring safety and effectiveness.
Deliver training through demonstration and instructionReal unit · ProQual Awarding Body
This unit equips learners with knowledge and skills to deliver training through demonstration and instruction. You'll understand key principles and techniques, enabling them to deliver clear training sessions and review learning effectively.
What you'll be able to do
- Understand how to deliver training through demonstration and instruction, including the key principles and techniques involved.
- Deliver training by demonstration, ensuring clarity, accuracy, and engagement of learners.
- Deliver training by instruction, using appropriate methods and resources to facilitate learning.
- Review learning and training effectiveness, identifying areas for improvement and providing constructive feedback.
Dementia AwarenessReal unit · ProQual Awarding Body
This unit provides learners with a comprehensive understanding of dementia, including its definition, symptoms, and impact. You'll explore theoretical models, common types and causes, and factors affecting individuals' experiences of dementia.
What you'll be able to do
- Understand what dementia is
- Understand key features of the theoretical models of dementia
- Know the most common types of dementia
- Know the causes of the most common types of dementia
- Understand factors relating to an individual’s experience of dementia
Develop Positive Relationship with Children, Young People and Others Involved in Their CareReal unit · ProQual Awarding Body
You'll learn to build positive relationships with children, young people, and those involved in their care. The unit covers communication techniques and strategies to adapt interactions to meet individual needs and foster trust and cooperation.
What you'll be able to do
- Develop positive relationships with children and young people.
- Build positive relationships with people involved in the care of children and young people.
Develop activities and materials to enable individuals to reach specific communication goalsReal unit · ProQual Awarding Body
This unit provides knowledge of typical speech and language development and the impact of disorders on communication and learning. You'll understand therapy programme design and develop activities and materials to support individuals in achieving specific communication goals.
What you'll be able to do
- Know the normal patterns of learning and communication development of individuals across different age ranges.
- Understand how various speech and language disorders can affect an individual’s learning, communication development, and overall lifestyle.
- Understand how therapy programmes are designed and implemented to enable individuals to achieve specific communication goals.
- Develop suitable activities and materials for therapy programmes based on the identified communication goals of individuals.
Develop and agree individualised care plans for babies and familiesReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, and factors affecting care planning for babies and families. The unit develops skills to gather relevant information and create individualised care plans that address the needs of babies and their carers.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year.
- Understand how to gather relevant information for care planning, including information about the baby's health, development, and family circumstances.
- Understand the factors which impact on care planning needs, including parental skills, resources, and support networks.
- Develop and agree individualised care plans for babies and families, in collaboration with parents/carers and other professionals.
Develop and prepare speech and language therapy resources for alternative and augmentative communication _AAC_ useReal unit · ProQual Awarding Body
You'll understand the use of resources to support individuals using alternative and augmentative communication (AAC) systems. The unit covers assessing needs, costing, ordering, and developing appropriate AAC materials.
What you'll be able to do
- Understand how resources are used to support individuals who use alternative and augmentative communication (AAC) systems, including the different types of resources available.
- Determine the resource needs of individuals who use AAC systems, based on their individual communication requirements.
- Cost and order materials, equipment and resources for individuals who use AAC systems, adhering to budgetary constraints and organisational procedures.
- Develop resources for individuals who use AAC systems, ensuring they are appropriate, accessible, and meet the individual's needs.
Develop and sustain effective working relationships with staff in other agenciesReal unit · ProQual Awarding Body
You'll understand the context and benefits of partnership working with other agencies. The unit develops skills to establish, develop, and sustain effective working relationships through communication and mutual respect.
What you'll be able to do
- Understand the context of working in partnership with other agencies, including the benefits and challenges of collaborative working.
- Develop effective working relationships with staff in other agencies, based on mutual respect and trust.
- Sustain effective working relationships with staff in other agencies through clear communication, regular meetings, and shared goals.
Develop positive relationships with children and young peopleReal unit · ProQual Awarding Body
This unit provides learners with an understanding of legislation, guidelines, and policies related to supporting parents and carers with babies during their first year. You'll learn to establish positive relationships with children and young people and provide appropriate information.
What you'll be able to do
- Understand current relevant legislation, national guidelines, local policies, organisational protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year.
- Understand the importance of developing positive relationships with children and young people to support their wellbeing and development.
- Establish positive and trusting relationships with children and young people.
- Provide appropriate information and advice to children and young people in an accessible and supportive manner.
Diabetes AwarenessReal unit · ProQual Awarding Body
This unit provides knowledge of diabetes, including its nature, health and wellbeing implications, and the causes of common types. You'll understand how to apply a person-centred approach and consider nutritional needs when supporting individuals with diabetes.
What you'll be able to do
- Understand diabetes and the associated implications for individuals' health and wellbeing.
- Know the most common types of diabetes and their causes, including Type 1, Type 2, and gestational diabetes.
- Understand how to implement a person-centred approach when supporting individuals with diabetes, respecting their choices and preferences.
- Understand the nutritional needs of individuals with diabetes, including the importance of balanced meals and carbohydrate counting.
- Understand factors relating to an individual's experience of diabetes, such as emotional and psychological impact.
- Understand the importance of monitoring diabetes, including blood glucose levels and HbA1c.
- Understand the links between diabetes and other conditions, such as cardiovascular disease and kidney disease.
Emergency First Aid SkillsReal unit · ProQual Awarding Body
This unit covers the role and responsibilities of an emergency first aider, including how to assess incidents and provide appropriate first aid. You'll learn to manage unresponsive casualties, assist choking victims, and handle wounds following established procedures.
What you'll be able to do
- Understand the role of an emergency first aider
- Understand the responsibilities of an emergency first aider
- Assess an incident to determine the appropriate course of action
- Manage an unresponsive casualty who is breathing normally, following established procedures
- Manage an unresponsive casualty who is not breathing normally, following established procedures
- Recognise the signs and symptoms of a casualty who is choking
- Assist a casualty who is choking, following established procedures
- Manage a casualty who is wounded and bleeding, following established procedures
- Manage a casualty who is in shock, following established procedures
- Understand how to manage a casualty with a minor injury, following established procedures
Enable children and young people to understand their health and well-beingReal unit · ProQual Awarding Body
You'll understand factors influencing children and young people's understanding of health and well-being. The unit covers relevant legislation and guidelines, enabling learners to support positive relationships and promote health awareness among young individuals.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year.
- Understand factors which impact upon enabling children and young people to understand their health and well-being, including social, emotional, and environmental influences.
- Establish positive relationships with children, young people and relevant others to enable children and young people to understand their health and well-being.
- Provide information and advice to children and young people in relation to their health and well-being, using age-appropriate language and methods.
Enable individuals to change their behaviour to improve their health and wellbeing while working as a Health TrainerReal unit · ProQual Awarding Body
You'll learn to support individuals in changing behaviour to improve health and wellbeing. This includes encouraging self-assessment, establishing trusting one-to-one relationships, developing personalised health plans, providing ongoing support, and maintaining accurate records in line with organisational procedures.
What you'll be able to do
- Encourage individuals to assess their behaviour to identify areas for improvement.
- Establish one-to-one relationships with clients based on trust and rapport.
- Develop Personal Health Plans for individuals that are tailored to their specific needs and goals.
- Support individuals to achieve their Personal Health Plan by providing guidance, motivation, and resources.
- Support individuals to establish and maintain positive changes in their behaviour.
- Keep accurate and confidential records of work in line with organisational procedures and data protection requirements.
Enable individuals with behavioural difficulties to develop strategies to change their behaviourReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, policies and factors influencing behaviour to support individuals with behavioural difficulties. The unit develops skills to work collabouratively with individuals to recognise behaviour impact and develop strategies for behaviour change.
What you'll be able to do
- Understand how relevant legislation, organisational policies, and accepted practice affect the support provided to individuals to manage their behaviour.
- Understand the various factors that can influence an individual's behaviour, including environmental, social, and emotional factors.
- Work collaboratively with individuals to recognise and understand the impact of their behaviour on others.
- Enable individuals to develop and implement strategies for changing their behavioural responses in a positive and constructive manner.
- Evaluate and review the effectiveness of strategies implemented for changing behavioural responses, making adjustments as necessary.
Engage in personal development in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
You'll understand the requirements for competence in their health, social care or children and young people’s work role. The unit covers reflective practice, performance evaluation, personal development planning, and using learning opportunities to enhance professional growth.
What you'll be able to do
- Understand what is required to demonstrate competence in own work role within health, social care or children’s and young people’s settings, including relevant standards and expectations.
- Reflect on own practice, identifying strengths and areas for improvement.
- Evaluate own performance against agreed standards and objectives.
- Agree a personal development plan with a supervisor or mentor, outlining specific goals and actions.
- Use learning opportunities and reflective practice to contribute to ongoing personal development and improved performance.
Ensure your own Actions Reduce risks to Health and SafetyReal unit · ProQual Awarding Body
It teaches you to identify workplace hazards, take appropriate actions to reduce risks, and promote health and safety. You'll understand the importance of hazard identification, reporting, and implementing preventative measures.
What you'll be able to do
- Identify the hazards in the workplace that could pose a risk to health and safety.
- Act upon identified hazards in the workplace to minimise potential risks.
- Reduce the risks to health and safety in the workplace through appropriate actions and preventative measures.
Establishing and developing relationships with communities while working as a Health TrainerReal unit · ProQual Awarding Body
You'll learn to make initial contact with communities, organisations, and groups, collect accurate information, and establish effective working relationships. The unit emphasises cultural sensitivity and understanding organisational aims within the context of health training.
What you'll be able to do
- Make contact with communities
- Make contact with organisations
- Make contact with groups
- Collect accurate information on communities
- Collect accurate information on organisations
- Collect accurate information on groups
- Develop working relationships with communities
Examine the feet of individuals with diabetesReal unit · ProQual Awarding Body
This unit covers good practice in diabetic foot care and factors affecting foot health in individuals with diabetes. You'll learn to prepare for and conduct foot examinations, interpret findings, and maintain accurate records.
What you'll be able to do
- Understand good practice in diabetic foot care
- Understand the factors affecting foot health in individuals with diabetes
- Prepare to conduct an examination on the feet of individuals who have diabetes
- Conduct an examination on the feet of an individual with diabetes
- Report the outcome of foot examinations
Facilitate and monitor housing and accommodation services to support individuals with mental health needsReal unit · ProQual Awarding Body
You'll understand legislation, guidelines, and policies related to housing and accommodation services for individuals with mental health needs. The unit covers the housing sector's operation and good practice guidelines to support effective service facilitation and monitoring.
What you'll be able to do
- Understand the relevant legislation related to working with housing and accommodation agencies supporting individuals with mental health needs.
- Understand national guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs.
- Understand the policies and protocols related to working with housing and accommodation agencies supporting individuals with mental health needs.
- Understand good practice guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs.
- Understand the nature and operation of the housing sector as related to people with mental health needs.
- Facilitate the arrangement of housing and accommodation services for individuals with mental health needs.
- Monitor the provision of housing and accommodation services for individuals with mental health needs.
- Keep accurate and up-to-date records relating to individuals' housing and accommodation.
Facilitate learning and development activities to meet individual needs and preferencesReal unit · ProQual Awarding Body
You'll understand the role of learning and development activities in meeting individual needs and preferences. This unit covers identifying, planning, preparing, facilitating, evaluating, and reviewing activities tailored to diverse learning styles.
What you'll be able to do
- Understand the role of learning and development activities in meeting individual needs.
- Identify learning and development activities to meet individual needs and preferences.
- Plan learning and development activities with individuals.
- Prepare for learning and development activities.
- Facilitate learning and development activities with individuals.
- Evaluate and review learning and development activities.
Facilitate person centred assessment, planning, implementation and reviewReal unit · ProQual Awarding Body
This unit covers the principles and practice of person-centred assessment, planning, implementation, monitoring, and review. You'll learn to facilitate assessments, contribute to care planning, support care delivery, and review care plans to ensure they meet individual needs.
What you'll be able to do
- Understand the principles of person centred assessment
- Understand the principles of person centred care planning
- Facilitate person centred assessment
- Contribute to the planning of care
- Contribute to the planning of support
- Support the implementation of care plans
- Monitor care plans
- Facilitate a review of care plans
- Facilitate a review of the implementation of care plans
Give presentations to groupsReal unit · ProQual Awarding Body
It teaches you to plan and deliver effective presentations to groups. You'll understand relevant legislation, ethical considerations, and factors influencing presentation effectiveness, including audience engagement and communication techniques.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to group presentations.
- Understand factors which contribute to effective group presentations, including audience engagement and communication techniques.
- Plan a presentation to facilitate learning, considering the needs and learning styles of the audience.
- Present information to a group in a clear, concise and engaging manner.
Handle information in health and social care settingsReal unit · ProQual Awarding Body
You'll understand the importance of secure information handling in health and social care settings. The unit covers accessing support for information handling and developing skills to manage information in accordance with legislation, policies, and agreed procedures.
What you'll be able to do
- Understand the need for secure handling of information in health and social care settings.
- Access support for handling information.
- Handle information in accordance with agreed ways of working.
Identify information requirements in a health contextReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, guidelines, and protocols related to data requirements in health contexts. You'll learn to identify, select, and prepare resources for accurate and relevant data retrieval.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to identifying data requirements in a health context.
- Find and select data requirements in a health context, ensuring accuracy and relevance.
- Prepare resources to retrieve the agreed data and information, in accordance with organisational procedures.
Implement hydrotherapy programmes for individuals and groupsReal unit · ProQual Awarding Body
This unit provides knowledge of legislation, guidelines, musculoskeletal anatomy, and hydrotherapy principles. You'll be able to implement hydrotherapy programmes safely and effectively, adhering to organisational policies and good practice standards.
What you'll be able to do
- Understand current legislation, national guidelines, organisational policies, protocols and good practice related to implementing hydrotherapy programmes.
- Know the key musculo-skeletal aspects of the body relevant to hydrotherapy, including anatomy and biomechanics.
- Understand the fundamental principles of hydrotherapy practice, including the therapeutic effects of water and safe handling techniques.
- Implement hydrotherapy programmes effectively and safely, following the instructions and guidance of a qualified practitioner.
- Accurately report to the practitioner on the observed outcomes of the hydrotherapy programme, including any changes in the individual's condition or behaviour.
Implement person centred approaches in health and social careReal unit · ProQual Awarding Body
This unit focuses on person-centred approaches in health and social care, covering respect, dignity, autonomy, and consent. You'll learn to adapt care to individual needs, encourage participation, support decision-making, and promote overall well-being.
What you'll be able to do
- Explain person-centred approaches for care and support, including the principles of respect, dignity, and autonomy
- Work in a person-centred way, including adapting care and support to meet individual needs and preferences
- Establish consent when providing care or support, including explaining the purpose of the care and obtaining informed consent
- Encourage active participation, including involving individuals in decision-making and promoting their independence
- Support the individual’s right to make choices, including respecting their decisions and providing information to help them make informed choices
- Promote individuals’ well-being, including supporting their physical, emotional, and social needs
Implement therapeutic group activitiesReal unit · ProQual Awarding Body
You'll explore the principles of therapeutic group activities, including person-centred care and ethical considerations. They will develop skills to plan, prepare, support individuals during activities, and contribute to their evaluation within a care setting.
What you'll be able to do
- Understand the fundamental principles that underpin therapeutic group activities within a care setting
- Understand the recognised benefits of therapeutic group activities for individuals
- Plan therapeutic group activities that are appropriate for the needs and abilities of the individuals involved
- Prepare the environment and resources required for therapeutic group activities
- Support individuals to participate fully in therapeutic group activities
- Contribute to the evaluation of therapeutic group activities, identifying areas for improvement
Influencing Others at WorkReal unit · ProQual Awarding Body
You'll explore the value and benefits of professional networking for development and career progression. The unit covers different types of networks, their role in building professional relationships, and how networking supports ongoing professional growth.
What you'll be able to do
- Understand the value of networking in a professional context
Inform an individual of discharge arrangementsReal unit · ProQual Awarding Body
You'll understand the information needs of individuals regarding discharge and post-discharge care. The unit covers effective communication of discharge arrangements tailored to individual requirements.
What you'll be able to do
- Understand the information needs of individuals regarding discharge arrangements and post-discharge care.
- Inform individuals clearly and accurately about their discharge arrangements, ensuring they understand the information provided.
Insert and secure nasogastric tubesReal unit · ProQual Awarding Body
You'll gain knowledge and skills to safely insert and secure nasogastric tubes, including relevant legislation, guidelines, anatomy, and infection control principles. The unit covers preparation, insertion, care, and removal procedures.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
- Understand the purpose and functions of nasogastric tubes and associated procedures
- Prepare the insertion of a nasogastric tube
- Insert a nasogastric tube
- Provide aftercare for individuals following nasogastric tube insertion
Interact with and support individuals using telecommunicationsReal unit · ProQual Awarding Body
This unit equips learners with knowledge of legal and local requirements for using telecommunications to support individuals. You'll learn to use telecommunication technology effectively, engage professionally, and identify risks to ensure safe support.
What you'll be able to do
- Understand the relevant legal and local requirements relating to the appropriate and ethical use of telecommunications when supporting individuals.
- Use a range of telecommunication technologies effectively and safely.
- Engage with individuals in a professional and supportive manner using telecommunications.
- Identify and evaluate any potential risks or dangers for individuals during the telecommunication interaction.
- Terminate the telecommunication interaction appropriately and safely.
Introduction to communication in health, social care or children’s and young people's settingsReal unit · ProQual Awarding Body
This unit introduces learners to the importance of effective communication in health, social care, or children’s and young people's settings. You'll learn to meet individuals' communication needs, reduce barriers, and apply confidentiality principles appropriately.
What you'll be able to do
- Understand why effective communication is important in the health, social care or children’s and young people's work setting
- Meet the communication needs of individuals in the work setting
- Meet the language needs of individuals in the work setting
- Meet the wishes of individuals in the work setting
- Meet the preferences of individuals in the work setting
- Reduce barriers to communication in the work setting
- Apply principles relating to confidentiality at work
- Apply practices relating to confidentiality at work
Introduction to duty of care in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
This unit introduces learners to the legal and ethical responsibilities of duty of care in health, social care or children’s and young people’s settings. You'll identify support available for dilemmas related to duty of care and understand how to respond to complaints appropriately.
What you'll be able to do
- Explain the implications of duty of care in health, social care or children’s and young people’s settings, including legal and ethical responsibilities
- Identify support available for addressing dilemmas that may arise about duty of care, including policies, procedures, and supervision
- Describe how to respond to complaints, including following organisational procedures and maintaining confidentiality
Introduction to equality and inclusion in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
You'll gain foundational knowledge of equality and inclusion principles within health, social care, or children’s and young people's settings. The unit covers relevant legislation, key concepts, and how to promote equality and inclusion to improve outcomes for individuals.
What you'll be able to do
- Understand the fundamental principles of equality and inclusion in health, social care or children’s and young people’s settings.
- Understand the importance of promoting equality and inclusion to ensure positive outcomes for individuals.
- Work in an inclusive way, respecting diversity and challenging discriminatory practices.
- Adapt communication and support methods to meet the diverse needs of individuals.
- Access relevant information, advice and support about diversity, equality and inclusion from appropriate sources.
Introduction to personal development in health, social care or children's and young people’s settingsReal unit · ProQual Awarding Body
You'll understand the knowledge, skills, and behaviours required for competence in health, social care, or children's and young people's settings. The unit develops reflective practice and personal development planning to enhance professional growth and service delivery.
What you'll be able to do
- Understand the knowledge, skills and behaviours required for competence in own work role within health, social care or children's and young people’s settings.
- Reflect on own work activities to identify areas for improvement and development.
- Agree a personal development plan with a supervisor or mentor, outlining specific goals and objectives.
- Develop own knowledge, skills and understanding through a variety of learning methods, such as training courses, mentoring, and self-study.
Introduction to the role and responsibilities of a Health TrainerReal unit · ProQual Awarding Body
This unit introduces learners to the role and responsibilities of a Health Trainer, including understanding relevant legislation and policies. You'll develop skills in collecting accurate client information, managing their time effectively, and improving their own competence, knowledge and skills.
What you'll be able to do
- Understand the role of a Health Trainer in promoting health and wellbeing within the community.
- Understand legislation and policies related to the role of the Health Trainer, including data protection and safeguarding.
- Collect accurate information on clients to assess their needs and develop appropriate interventions.
- Manage and organise own time effectively to ensure efficient delivery of services.
- Improve own competence, knowledge and skills through continuous professional development and reflective practice.
Introductory awareness of sensory lossReal unit · ProQual Awarding Body
This unit provides learners with an introductory awareness of sensory loss, including physical, psychological, and social impacts. You'll understand causes, recognise signs, and explore communication strategies and assistive technologies to support affected individuals.
What you'll be able to do
- Understand the various factors that can impact on an individual with sensory loss, including physical, psychological, and social factors
- Understand the steps that can be taken to overcome the challenges presented by sensory loss, such as assistive technology and environmental adaptations
- Understand the importance of effective communication for individuals with sensory loss, including verbal and non-verbal communication techniques
- Know the main causes and conditions of sensory loss, including age-related changes, genetic factors, and environmental factors
- Recognise when an individual may be experiencing sight and / or hearing loss, including common signs and symptoms
- Report concerns about sensory loss to the appropriate individuals or agencies, following organisational procedures
Maintain pharmaceutical stockReal unit · ProQual Awarding Body
You'll learn to maintain pharmaceutical stock safely and effectively. The unit covers maintaining storage conditions, conducting stock checks, resolving stock issues, and complying with relevant legislation, policies, and ethical standards.
What you'll be able to do
- Maintain a safe storage environment for pharmaceutical stock.
- Carry out stock checks of pharmaceutical stock.
- Deal with stock related problems concerning pharmaceutical stock.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when maintaining pharmaceutical stock.
- Operate within the limitations of the job role when maintaining pharmaceutical stock.
Maintaining quality standards in the health sectorReal unit · ProQual Awarding Body
This unit covers quality standards in the health sector, including relevant legislation, policies, and procedures. You'll understand how to maintain quality, work collabouratively, monitor standards, and prioritise workload to reduce risks and ensure effective service provision.
What you'll be able to do
- Understand how to provide a quality service within relevant legislation.
- Understand how to provide a quality service within relevant policies.
- Understand how to provide a quality service within relevant procedures.
- Understand the importance of working with others to provide a quality service.
- Monitor quality standards in the health sector.
- Understand the importance of prioritising own workload to reduce risks to quality.
Maintaining quality standards in the health sectorReal unit · ProQual Awarding Body
You'll understand how legislation, policies, and procedures determine quality standards in the health sector. The unit covers recognising the limits of own expertise, knowing when to refer to others, and using resources efficiently to maintain and improve quality standards.
What you'll be able to do
- Know how relevant legislation determines quality standards of work in the health sector
- Know how relevant policies determine quality standards of work in the health sector
- Know how relevant procedures determine quality standards of work in the health sector
- Know the limits of own expertise and knowledge in relation to maintaining quality standards
- Know when it is necessary to refer to others for support in maintaining quality standards
- Use resources efficiently to support quality standards in the health sector
Make recommendations for the use of physical resources in a health settingReal unit · ProQual Awarding Body
You'll learn to make informed recommendations for the use of physical resources in health settings. The unit covers gathering and interpreting information, developing expenditure proposals, and presenting these to stakeholders in line with organisational objectives.
What you'll be able to do
- Understand how to make recommendations for the use of physical resources in a health setting.
- Gather information to inform expenditure proposals for physical resources.
- Interpret information to inform expenditure proposals for physical resources, in line with organisational plans and objectives.
- Present proposals for expenditure for physical resources to stakeholders.
- Negotiate proposals for expenditure for physical resources with stakeholders.
Manage the availability of physical resources to meet service delivery needs in a health settingReal unit · ProQual Awarding Body
You'll gain knowledge of resource management principles and factors affecting the use of physical resources in health settings. The unit develops skills to manage resource availability efficiently to meet service delivery needs, including procurement and monitoring procedures.
What you'll be able to do
- Understand the principles of managing the availability and use of physical resources in a health setting.
- Understand the procedures for managing the availability and use of physical resources in a health setting.
- Know the factors which may affect the use of resources in a health setting.
- Minimise the impact of factors which may affect the use of resources in a health setting.
- Manage the availability of physical resources to meet service delivery needs.
- Manage the use of physical resources to meet service delivery needs.
Manufacture equipment or medical devices for individuals within healthcareReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, guidelines, and good manufacturing practices related to producing medical devices. The unit develops skills in preparing for, carrying out, and monitoring the manufacturing process within healthcare settings.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the manufacture of medical devices.
- Prepare to carry out the manufacturing of equipment or medical devices, ensuring all necessary resources are available.
- Carry out the manufacturing of equipment or medical devices according to specified procedures and quality standards.
- Monitor operations and conditions during the manufacturing process to ensure they remain within acceptable parameters.
- Test and adjust the finished equipment or medical device to ensure it meets required specifications and is safe for use.
Measure and record individuals’ body fluid balance in a perioperative environmentReal unit · ProQual Awarding Body
It teaches you to apply safe procedures for measuring and recording individuals' body fluid balance in a perioperative environment. You'll learn to accurately measure, record, review fluid balance, and manage related equipment while recognising associated risks.
What you'll be able to do
- Understand safe procedures relating to measuring and recording individuals’ fluid balance in a perioperative environment.
- Measure, record and review individuals’ body fluid balance in a perioperative environment.
- Manage equipment after measuring individuals’ body fluid balance.
Meet food safety requirements when providing food and drink for individualsReal unit · ProQual Awarding Body
This unit covers the importance of food safety measures when providing food and drink for individuals. You'll learn to maintain hygiene, prevent contamination, and meet safety requirements during preparation, serving, and clearing of food and drink.
What you'll be able to do
- Understand the importance of food safety measures when providing food and drink for individuals to prevent contamination and illness
- Maintain personal hygiene and cleanliness when handling food and drink
- Meet safety requirements when preparing and serving food and drink for individuals, including temperature control and allergen awareness
- Meet safety requirements when clearing away food and drink, including waste disposal and cleaning procedures
- Store food and drink safely to prevent spoilage and contamination
- Access additional advice or support about food safety from relevant sources and organisations
Minimise the risk of infection during the removal of used linenReal unit · ProQual Awarding Body
You'll gain knowledge of infection prevention and control guidelines related to the safe removal of used linen. The unit develops practical skills to prepare for and carry out linen removal while minimising infection risks through correct procedures and use of personal protective equipment.
What you'll be able to do
- Understand the guidelines to be followed in relation to infection prevention and control when removing used linen.
- Remove linen for collection and disposal whilst minimising the risk of infection.
- Prepare to remove used linen in a way that minimises the risk of spreading infection.
- Remove used linen while reducing the risk of infection.
- Minimise the risk of infection after removing used linen.
Minimise the risk of infection when transporting and storing healthcare wasteReal unit · ProQual Awarding Body
This unit covers national and local policies and protocols to minimise infection risk when transporting and storing healthcare waste. You'll learn to handle, transport, and store waste containers safely in compliance with relevant guidelines.
What you'll be able to do
- Understand national policy relating to minimising the risk of spreading infection
- Understand local policy relating to minimising the risk of spreading infection
- Understand national protocol relating to minimising the risk of spreading infection
- Understand local protocol relating to minimising the risk of spreading infection
- Transport waste containers in line with national policy and protocol
- Transport waste containers in line with local policy and protocol
- Store waste containers in line with national policy and protocol
- Store waste containers in line with local policy and protocol
- Handle waste containers safely
- Transport waste containers safely
- Store healthcare waste in line with local policy
- Store healthcare waste in line with local protocol
- Minimise the risk of infection after transporting healthcare waste
- Minimise the risk of infection after storing healthcare waste
Monitor and maintain the environment and resources during and after clinical / therapeutic activitiesReal unit · ProQual Awarding Body
You'll understand procedures for monitoring and maintaining the environment and resources during clinical or therapeutic activities. The unit includes operating equipment and maintaining cleanliness and safety.
What you'll be able to do
- Know the established procedures for monitoring and maintaining the environment and resources used during and after clinical or therapeutic activities.
- Operate equipment safely and effectively, following manufacturer's instructions and organisational guidelines.
- Monitor and maintain the environment and resources to ensure a safe, clean, and organised workspace.
- Clean resources in their own work area according to infection control policies and procedures.
Monitor and review individuals progress in relation to maintaining optimum nutritional statusReal unit · ProQual Awarding Body
You'll develop knowledge and skills to monitor and review individuals' progress in maintaining optimum nutritional status. The unit covers indicators of nutrition, accurate record-keeping, confidentiality, and supporting individuals in self-assessment and goal setting.
What you'll be able to do
- Understand how to monitor and review individuals’ progress in relation to maintaining optimum nutritional status, considering relevant indicators and recording methods.
- Monitor individuals’ progress in maintaining optimum nutritional status, using appropriate tools and techniques.
- Support individuals to review their own progress in relation to maintaining optimum nutritional status, encouraging self-reflection and identifying areas for adjustment.
Monitor and solve customer service problemsReal unit · ProQual Awarding Body
This unit equips learners with techniques to solve immediate customer service problems and identify recurring issues. You'll learn to implement long-term solutions and take preventative action to avoid repetition of problems.
What you'll be able to do
- Solve immediate customer service problems effectively and efficiently
- Identify repeated customer service problems and evaluate options for solving them in the long term
- Take action to avoid the repetition of customer service problems, implementing preventative measures
- Understand how to monitor and solve customer service problems, using data and feedback to improve service quality
Monitor individuals’ progress in relation to managing their body weight and nutritionReal unit · ProQual Awarding Body
This unit provides knowledge of monitoring individuals' progress in managing body weight and nutrition in line with legislation and guidelines. You'll learn to support individuals using person-centred approaches and ethical, safe practices.
What you'll be able to do
- Understand how to monitor individuals’ progress in relation to managing their weight and nutrition in line with current legislation, national guidelines, policies, protocols and good practice guidelines, ensuring ethical and safe practice.
- Monitor individuals’ progress in managing their body weight, using appropriate tools and techniques, and recording information accurately.
- Support individuals in re-establishing goals for further progress in managing their weight and nutrition, promoting motivation and self-efficacy.
Monitor own work practice in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
You'll understand the importance of monitoring work practices in health, social care, or children’s and young people’s settings. The unit develops skills to prepare for, conduct, and respond to monitoring activities to maintain quality and compliance.
What you'll be able to do
- Understand the importance of monitoring work practices in health, social care or children’s and young people’s settings.
- Prepare to carry out monitoring activities in line with organisational policies and procedures.
- Carry out monitoring activities in health, social care or children’s and young people’s settings.
- Respond to the outcomes of monitoring activities, escalating concerns as appropriate.
Move and position individuals in accordance with their plan of careReal unit · ProQual Awarding Body
This unit provides learners with knowledge of anatomy, physiology, legislation, and safe practices related to moving and positioning individuals. You'll learn to minimise risk and prepare individuals in accordance with their care plans.
What you'll be able to do
- Understand the anatomy and physiology of the human body in relation to moving and positioning individuals.
- Understand the relevant legislation, policies, and agreed ways of working when moving and positioning individuals.
- Minimise risk to both the individual and themselves before moving and positioning individuals.
- Prepare individuals physically and psychologically before moving and positioning them.
- Move and position an individual safely and effectively, according to their plan of care.
- Know when to seek advice from and/or involve other healthcare professionals when moving and positioning an individual.
Obtain a client historyReal unit · ProQual Awarding Body
It teaches you to understand and apply principles of obtaining a client history in healthcare. You'll prepare appropriately, use effective communication, gather relevant information, and adhere to confidentiality and data protection requirements.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to obtaining a client history
- Prepare to obtain a client history
- Obtain a client history
Obtain and test capillary blood samplesReal unit · ProQual Awarding Body
It teaches you to safely obtain and test capillary blood samples in accordance with legislation, policy and good practice. You'll understand relevant anatomy and physiology, preparation procedures, and the importance of compliance to ensure accuracy and safety.
What you'll be able to do
- Understand how legislation, policy and good practice guidelines relate to obtaining and testing capillary blood samples
- Understand the anatomy and physiology in relation to obtaining and testing capillary blood samples
- Prepare to obtain capillary blood samples
- Obtain capillary blood samples safely and effectively
- Test and accurately record the results of blood samples
- Pass on the results of blood samples to the appropriate personnel, maintaining confidentiality
Obtain and test specimens from individualsReal unit · ProQual Awarding Body
This unit covers the procedures for obtaining and testing specimens from individuals, including urine, blood, and swabs. You'll prepare individuals and environments, perform specimen collection and testing safely, maintain infection control, and report test outcomes accurately.
What you'll be able to do
- Understand the standard operating procedures involved in obtaining and testing various types of specimens from individuals.
- Understand the importance of infection control and hygiene when handling specimens.
- Prepare the individual and the environment prior to obtaining specimens, explaining the procedure clearly.
- Obtain specimens from individuals safely and effectively, following established protocols.
- Perform basic tests on specimens accurately, using appropriate equipment and techniques.
- Record and report on the outcomes of the specimen tests clearly and accurately, following organisational procedures.
- Understand relevant legislation, organisational policy and good practice guidelines in relation to obtaining, handling, carrying, testing and storing specimens.
Obtain venous blood samplesReal unit · ProQual Awarding Body
It teaches you to safely obtain venous blood samples by understanding relevant legislation, anatomy, and physiology. You'll prepare individuals and equipment, perform venepuncture, and manage samples according to best practice and infection control principles.
What you'll be able to do
- Understand legislation, policy and good practice related to obtaining venous blood samples, including infection control and waste disposal.
- Understand the anatomy and physiology relating to obtaining venous blood samples, including the structure of veins and the circulatory system.
- Prepare to obtain venous blood samples, ensuring the correct equipment is available and the individual is prepared.
- Obtain venous blood samples safely and effectively, following established procedures and guidelines.
- Prepare venous blood samples for transportation, ensuring they are correctly labelled and packaged.
Operate equipment for intraoperative cell salvage blood collectionReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, guidelines, and good practice related to operating equipment for intraoperative cell salvage blood collection. You'll understand blood physiology and the rationale for intraoperative cell salvage to ensure safe and effective practice.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the operation of equipment for intraoperative cell salvage blood collection.
- Understand blood physiology related to intraoperative cell salvage, including blood components and their functions.
- Understand the rationale for intraoperative cell salvage blood collection, including its benefits and limitations.
- Understand the role and function of equipment used in intraoperative cell salvage blood collection, including its components and operation.
- Understand the process and rationale of swab washing for intraoperative cell salvage blood collection, including its purpose and techniques.
- Prepare to operate equipment for intraoperative cell salvage blood collection, ensuring it is ready for use and meets safety standards.
- Collect intraoperative cell salvage blood, following established procedures and protocols.
Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood processReal unit · ProQual Awarding Body
This unit provides learners with an understanding of legislation, guidelines, and blood physiology related to intraoperative cell salvage. You'll learn to operate equipment and complete cell salvage blood processing in compliance with protocols.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to operating equipment for intraoperative cell salvage blood processing and completing the intraoperative cell salvage blood process.
- Understand blood physiology in relation to processing intraoperative cell salvaged blood.
- Understand the rationale for using intraoperative cell salvage.
- Understand the process and rationale for swab washing in relation to intraoperative cell salvage.
- Understand the role and function of equipment used in intraoperative cell salvage.
- Understand the reinfusion process.
- Prepare to operate equipment intraoperative cell salvage blood processing.
- Operate equipment for processing intraoperative cell salvage blood and complete intraoperative cell salvage blood process.
Order Routine Pharmaceutical StockReal unit · ProQual Awarding Body
This unit equips learners with the skills to accurately order routine pharmaceutical stock following organisational procedures and legislative requirements. You'll learn to calculate quantities, process orders, complete documentation, and operate within their job role limitations.
What you'll be able to do
- Accurately order pharmaceutical stock according to organisational procedures.
- Process pharmaceutical stock orders efficiently and effectively.
- Complete the pharmaceutical stock ordering process, ensuring all steps are followed correctly.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when ordering pharmaceutical stock.
- Operate within the limitations of the job role when ordering pharmaceutical stock.
Paediatric Emergency First AidReal unit · ProQual Awarding Body
This unit provides learners with the knowledge and skills to act as paediatric first aiders. You'll assess emergency situations, provide first aid for infants and children who are unresponsive or have airway obstructions, and understand legal, ethical, and infection control considerations.
What you'll be able to do
- Understand the role of the paediatric first aider
- Assess an emergency situation and act safely and effectively
- Provide first aid for an infant and a child who is unresponsive and breathing normally
- Provide first aid for an infant and a child who is unresponsive and not breathing normally
- Provide first aid for an infant and a child who has a foreign body airway obstruction
- Provide first aid to an infant and a child who is wounded and bleeding
- Provide first aid to an infant and a child who is suffering from shock
Perform first line calibration on clinical equipment to ensure it is fit for useReal unit · ProQual Awarding Body
You'll understand the legislation, guidelines, policies, and procedures affecting first line calibration of clinical equipment. They will develop the ability to perform tests on equipment, interpret results, and report findings to ensure equipment is fit for use.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role in relation to first line calibration of clinical equipment.
- Understand the procedures involved in the calibration of equipment to ensure it is fit for use.
- Run tests on clinical equipment according to established procedures.
- Conclude and report on tests on clinical equipment, documenting findings accurately and appropriately.
Perform intravenous cannulationReal unit · ProQual Awarding Body
You'll gain the knowledge and skills to perform intravenous cannulation safely, including relevant legislation, guidelines, and anatomy of the peripheral venous system. The unit covers preparation, procedure, monitoring, and documentation.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the purpose and functions of intravenous cannulation.
- Prepare to carry out intravenous cannulation.
- Carry out intravenous cannulation.
- Monitor and report on the intravenous cannulation.
Perform routine Electrocardiograph _ECG_ ProceduresReal unit · ProQual Awarding Body
You'll develop knowledge and skills to perform routine electrocardiograph (ECG) procedures safely and effectively. The unit covers relevant legislation, guidelines, protocols, and preparation and execution of ECG procedures within professional standards.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
- Understand the purpose and functions of electrocardiographs
- Prepare to carry out routine electrocardiograph procedures
- Carry out routine electrocardiograph procedures
Perform the non scrubbed circulating role for perioperative proceduresReal unit · ProQual Awarding Body
You'll understand the policies, protocols, and good practice relevant to the non-scrubbed circulating role in perioperative procedures. The unit also covers the use of medical devices and equipment in surgical interventions in accordance with clinical requirements.
What you'll be able to do
- Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with relevant policies
- Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with relevant protocols
- Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with good practice guidelines
- Know how medical devices are used for surgical interventions to support the surgical team
- Work with medical devices for clinical procedures in accordance with requirements
- Work with equipment for clinical procedures in accordance with requirements
Plan, allocate and monitor work of a teamReal unit · ProQual Awarding Body
This unit covers the skills and knowledge required to plan, allocate, and monitor work within a team. You'll develop the ability to assess resources, allocate tasks based on team members' skills, manage performance, and implement improvements to achieve team objectives.
What you'll be able to do
- Plan work effectively for a team, taking into account available resources and priorities.
- Allocate work across a team, considering individual skills, experience and development needs.
- Manage team members effectively to achieve team objectives and maintain a positive working environment.
- Monitor and evaluate the performance of team members against agreed targets and standards.
- Improve the overall performance of a team through effective communication, feedback and development opportunities.
Planning and Monitoring WorkReal unit · ProQual Awarding Body
You'll understand how to plan and monitor work within an organisation, aligning with its policies, procedures, and priorities. The unit covers planning and allocating work to teams and monitoring progress to ensure quality and target fulfilment.
What you'll be able to do
- Understand how to work within the organisation’s policies, procedures and priorities when planning and monitoring work.
- Understand how to plan and allocate work to a team effectively.
- Understand how to monitor a team’s work to ensure targets are met and quality is maintained.
Prepare anaesthetic environment and provide support for pre and post operative anaesthesia and recoveryReal unit · ProQual Awarding Body
You'll understand health and safety measures, risks, and clinical parametres specific to the anaesthetic and recovery environment. They will develop skills to prepare and maintain the environment and equipment to support pre- and post-operative care safely.
What you'll be able to do
- Understand the health and safety measures specific to carrying out activities in the anaesthetic and recovery environment.
- Understand the specific health and safety risks associated with the anaesthetic and recovery environment.
- Understand the parameters for clinical readings taken in the anaesthetic and recovery environment.
- Understand the normal ranges and deviations for clinical readings taken in the anaesthetic and recovery environment.
- Prepare and maintain anaesthetic and recovery equipment for the reception of individuals.
- Check and prepare equipment in accordance with organisational procedures.
- Assist the registered practitioner in caring for individuals in the anaesthetic and recovery environment.
- Provide support to individuals undergoing anaesthesia and recovery, under the direct supervision of a registered practitioner.
Prepare and apply dressings and drains to individuals in the perioperative environmentReal unit · ProQual Awarding Body
You'll gain knowledge and skills to prepare and apply dressings and drains safely in the perioperative environment. The unit covers health and safety measures to prevent wound contamination and cross-infection, selection of medical devices, and correct application techniques.
What you'll be able to do
- Understand the health and safety measures related to preventing wound contamination and cross-infection when preparing and applying dressings and drains.
- Understand how medical devices are used in the application of dressings, wound supports and drains in the learner environment.
- Select and prepare dressings and drains according to individual requirements of patients in the perioperative environment.
- Apply dressings and attach drains according to individual requirements of patients in the perioperative environment.
Prepare and dress for scrubbed clinical rolesReal unit · ProQual Awarding Body
It teaches you to follow safe procedures when preparing and dressing for scrubbed clinical roles. You'll understand aseptic techniques, their own competence limits, and how to work safely within clinical settings.
What you'll be able to do
- Understand how to follow safe procedures and protocols when preparing and dressing for scrubbed clinical roles, minimising the risk of contamination.
- Work within their own sphere of competence and recognise when to seek assistance from more experienced colleagues.
- Understand the correct procedures for dressing for scrubbed clinical roles, including the proper use of personal protective equipment (PPE).
- Work effectively and safely within scrubbed clinical roles, adhering to aseptic techniques and maintaining a sterile environment.
Prepare and provide surgical instrumentation and supplementary items for the surgical teamReal unit · ProQual Awarding Body
You'll understand health and safety procedures and protocols for preparing surgical instrumentation and supplementary items. They will develop practical skills to prepare and provide these items safely for use by the surgical team.
What you'll be able to do
- Understand how to prepare surgical instrumentation and supplementary items for the surgical team in line with relevant health and safety procedures.
- Understand how to prepare surgical instrumentation and supplementary items for the surgical team in line with relevant protocols.
- Prepare surgical instruments for use by the surgical team.
- Prepare supplementary items for use by the surgical team.
- Provide surgical instruments to the surgical team during procedures.
- Provide supplementary items to the surgical team during procedures.
- Dispose of waste materials generated from the sterile field according to established procedures.
Prepare and reproduce permanent radiographic imagesReal unit · ProQual Awarding Body
You'll understand legislation, codes of practice, and data protection requirements related to preparing and reproducing permanent radiographic images. They will develop skills to prepare equipment and materials, process images, and maintain confidentiality.
What you'll be able to do
- Understand the legislation and codes of practice related to the preparation and reproduction of radiographic images, including data protection and confidentiality.
- Understand the materials and techniques involved in preparing and reproducing permanent images, including their properties and safe handling.
- Prepare equipment and materials to process radiographic images, ensuring they are ready for use and meet quality standards.
- Carry out the processing of radiographic images, following established procedures and protocols.
- Monitor the processing procedure for radiographic images, identifying and addressing any issues that may arise.
Prepare aseptic productsReal unit · ProQual Awarding Body
You'll learn to prepare aseptic products safely by monitoring and maintaining suitable working environments. The unit covers preparation procedures, compliance with legislation, policies, and ethical standards, and operating within the limitations of the job role.
What you'll be able to do
- Monitor the working environment to ensure it is suitable for preparing aseptic products.
- Prepare and maintain suitable working environments for the preparation of aseptic products.
- Prepare a range of aseptic products according to specified procedures.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when preparing aseptic products.
- Operate within the limitations of the job role when preparing aseptic products.
Prepare documentation, materials, components and other items for the preparation of aseptic productsReal unit · ProQual Awarding Body
You'll learn to prepare documentation, materials, and components for aseptic product preparation. The unit covers maintaining sterile environments, monitoring conditions, complying with legislation and codes of practice, and operating equipment safely and effectively.
What you'll be able to do
- Prepare, monitor and maintain suitable working environments for the preparation of aseptic products, ensuring cleanliness, sterility, and appropriate temperature and humidity.
- Complete documentation accurately and legibly, recording all relevant information according to established protocols.
- Prepare starting materials for the preparation of aseptic products, ensuring correct identification, measurement, and handling.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards relevant to the preparation of aseptic products.
- Operate within the limitations of the job role, seeking guidance and support when necessary.
Prepare equipment for intraoperative cell salvage blood collectionReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, national guidelines, policies, and protocols related to preparing equipment for intraoperative cell salvage blood collection. The unit covers understanding transfusion issues and the role and function of relevant equipment.
What you'll be able to do
- Know current legislation related to the preparation of equipment for intraoperative cell salvage blood collection
- Know national guidelines related to the preparation of equipment for intraoperative cell salvage blood collection
- Know policies related to the preparation of equipment for intraoperative cell salvage blood collection
- Know protocols related to the preparation of equipment for intraoperative cell salvage blood collection
- Know good practice related to the preparation of equipment for intraoperative cell salvage blood collection
- Understand transfusion issues related to intraoperative cell salvage
- Understand the role of equipment used in intraoperative cell salvage blood collection
- Understand the function of equipment used in intraoperative cell salvage blood collection
- Prepare equipment for intraoperative cell salvage blood collection
Prepare equipment for intraoperative cell salvage blood processingReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, guidelines, and policies relevant to preparing equipment for intraoperative cell salvage blood processing. You'll understand blood transfusion issues and the rationale for correct equipment preparation in this clinical context.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to which inform the preparation of equipment for intraoperative cell salvage blood processing
- Understand blood transfusion issues in relation to intraoperative cell salvage
- Understand the rationale for the use of intraoperative cell salvage
- Understand how the decision to proceed with intraoperative cell salvage blood processing is made
- Understand the rationale for swab washing in relation to intraoperative cell salvage blood
- Understand the role and function of equipment used for intraoperative cell salvage blood processing
- Prepare equipment for intraoperative cell salvage blood processing
Prepare for and carry out extended feeding techniquesReal unit · ProQual Awarding Body
This unit provides learners with knowledge of anatomy, physiology, legislation, and techniques related to extended feeding. You'll learn to manage risks, prepare for, perform, and complete extended feeding procedures while maintaining accurate records.
What you'll be able to do
- Understand anatomy and physiology in relation to extended feeding.
- Understand extended feeding techniques.
- Understand legislation and agreed ways of working when using extended feeding techniques.
- Manage risks relating to extended feeding.
- Prepare for extended feeding.
- Carry out and complete extended feeding techniques.
- Maintain records and report on extended feeding.
Prepare individuals for healthcare activitiesReal unit · ProQual Awarding Body
You'll gain knowledge of current legislation, policies, and good practice related to preparing individuals for healthcare activities. They will develop skills to sensitively prepare individuals and accurately record and report healthcare activities.
What you'll be able to do
- Understand current legislation, policy and good practice related to the preparation of individuals for healthcare activities.
- Prepare individuals for healthcare activities in a way that is sensitive to their needs and preferences.
- Record healthcare activities accurately and completely, following established protocols.
- Report healthcare activities to the appropriate personnel in a timely manner.
Prepare re-useable medical devices for sterilisationReal unit · ProQual Awarding Body
It teaches you to prepare decontaminated medical devices for sterilisation following established protocols. You'll identify standard infection prevention precautions and correctly pack devices for sterilisation.
What you'll be able to do
- Prepare decontaminated equipment in the clean room, following established protocols and procedures
- Identify standard precautions for infection prevention, ensuring a safe working environment
- Pack medical devices for sterilisation, maintaining sterility and preventing contamination
Prepare, load and operate decontamination equipmentReal unit · ProQual Awarding Body
You'll learn to prepare, load, and operate decontamination equipment safely and effectively. The unit covers standard procedures, selection of consumables, and adherence to manufacturers' and organisational guidelines for cleaning equipment and instruments.
What you'll be able to do
- Apply standard procedures for preparing decontamination equipment
- Apply standard procedures for loading decontamination equipment
- Apply standard procedures for operating decontamination equipment
- Apply the correct decontamination process for specific items
- Follow manufacturers' guidelines when cleaning decontamination equipment and instruments
- Follow organisational guidelines when cleaning decontamination equipment and instruments
Principles for implementing duty of care in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
This unit provides learners with knowledge of duty of care principles in health, social care, or children’s and young people’s settings. You'll understand how duty of care supports safe practice, how to manage conflicts between rights and duty of care, and respond to complaints.
What you'll be able to do
- Understand how duty of care contributes to safe practice in health, social care or children’s and young people’s settings.
- Address conflicts or dilemmas that may arise between an individual’s rights and the duty of care, in line with legal and ethical frameworks.
- Respond to complaints effectively and appropriately, following organisational policies and procedures.
Principles of safeguarding and protection in health and social careReal unit · ProQual Awarding Body
You'll gain an understanding of safeguarding and protection in health and social care, including recognising signs of abuse and responding appropriately. The unit covers the national and local context of safeguarding, ways to reduce abuse risk, and reporting unsafe practices.
What you'll be able to do
- Recognise signs of abuse
- Respond to suspected or alleged abuse
- Understand the national and local context of safeguarding and protection from abuse
- Understand ways to reduce the likelihood of abuse
- Recognise and report unsafe practices
Professional practice in children and young people’s social careReal unit · ProQual Awarding Body
You'll gain knowledge of legislation, policies, and professional responsibilities relevant to working with children and young people in social care. The unit also develops reflective practice skills to meet professional standards and safeguard vulnerable individuals.
What you'll be able to do
- Explain the legislation and policy framework for working with children and young people in social care work settings
- Describe the professional responsibilities when working with children and young people
- Reflect on own performance and practice to meet professional responsibilities
- Develop effective working relationships with professional colleagues
- Explain the implications of equalities legislation for working with children, young people and families
- Explain the value of diversity and the importance of equality and anti-discriminatory practice
Promote Child and Young Person Development.Real unit · ProQual Awarding Body
It teaches you to assess the developmental needs of children and young people, considering individual circumstances and abilities. You'll prepare and implement tailored development plans and support environments and services that promote positive development outcomes.
What you'll be able to do
- Assess the development needs of children or young people, taking into account their individual circumstances and abilities, and prepare a development plan.
- Promote the development of children or young people through planned activities and interactions.
- Support the provision of environments and services that promote the holistic development of children or young people.
- Understand how working practices, including communication and teamwork, can impact on the development of children and young people.
- Support children and young people’s positive behaviour using appropriate strategies.
- Support children and young people experiencing transitions, such as starting school or moving to a new home.
Promote and implement health and safety in health and social careReal unit · ProQual Awarding Body
You'll understand their own and others' health and safety responsibilities in health and social care settings. The unit covers implementing policies and procedures, responding to accidents and illness, infection control, and safe moving and handling practices.
What you'll be able to do
- Understand own responsibilities, and the responsibilities of others, relating to health and safety in a health and social care setting.
- Carry out own responsibilities for health and safety, adhering to relevant policies and procedures.
- Understand procedures for responding to accidents and sudden illness in the workplace, including first aid and emergency protocols.
- Reduce the spread of infection by implementing appropriate hygiene and infection control measures.
- Move and handle equipment and other objects safely, using correct techniques and equipment.
- Handle hazardous substances and materials safely, following relevant regulations and guidelines.
- Promote fire safety in the work setting, including fire prevention and evacuation procedures.
- Implement security measures in the work setting to protect individuals and property.
- Manage stress effectively in the workplace, using appropriate coping strategies.
Promote communication in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
You'll gain knowledge and skills to promote effective communication in health, social care, or children’s and young people’s settings. The unit covers meeting individual communication needs, overcoming barriers, and applying confidentiality principles.
What you'll be able to do
- Understand why effective communication is important in the work setting
- Meet the communication needs of individuals
- Meet the language needs of individuals
- Meet the wishes of individuals
- Meet the preferences of individuals
- Overcome barriers to communication
- Apply principles relating to confidentiality
- Apply practices relating to confidentiality
Promote effective communication with individuals with sensory lossReal unit · ProQual Awarding Body
You'll understand the importance of effective two-way communication with individuals with sensory loss. They will explore communication methods and assistive technologies, develop skills to support communication, and evaluate the effectiveness of these methods.
What you'll be able to do
- Understand the importance of effective two way communication with individuals with sensory loss.
- Understand different methods that can support communication with individuals with sensory loss.
- Support individuals with sensory loss with communication, using appropriate methods.
- Evaluate the effectiveness of methods of communication used to support an individual with sensory loss, identifying areas for improvement.
Promote equality and inclusion in health, social care or children’s and young people’s settingsReal unit · ProQual Awarding Body
It teaches you to understand diversity, equality, and inclusion within health, social care, or children’s and young people’s settings. You'll develop inclusive communication skills and promote equality while recognising the consequences of discrimination.
What you'll be able to do
- Understand the importance of diversity, equality and inclusion
- Work in an inclusive way
- Promote diversity, equality and inclusion
Promote good practice in handling information in health and social care settingsReal unit · ProQual Awarding Body
You'll study legislation, confidentiality principles, and secure information handling in health and social care settings. The unit develops skills to implement good practice in recording, storing, and supporting others in managing sensitive information appropriately.
What you'll be able to do
- Understand requirements for handling information in health and social care settings
- Implement good practice in handling information
- Support others to handle information
Promote person centred approaches in health and social careReal unit · ProQual Awarding Body
You'll explore the principles and application of person-centred approaches in health and social care. The unit develops skills to work person-centredly, establish consent, promote active participation, and support individuals' rights to make choices and maintain identity.
What you'll be able to do
- Understand the application of person-centred approaches in health and social care settings.
- Work in a person-centred way, demonstrating empathy and respect for individual needs and preferences.
- Establish consent when providing care or support, ensuring individuals understand their rights and choices.
- Implement and promote active participation, encouraging individuals to be involved in decisions about their care and support.
- Support the individual’s right to make choices, even when those choices involve risk.
- Promote individuals' well-being by addressing their physical, emotional, and social needs.
- Understand the role of risk assessment in enabling a person-centred approach, balancing safety with individual autonomy.
Promote positive behaviourReal unit · ProQual Awarding Body
You'll understand relevant legislation, frameworks, and policies related to positive behaviour support. They will learn to apply proactive and reactive strategies appropriately, promote positive behaviour, respond to challenging behaviour, and use effective communication and support techniques.
What you'll be able to do
- Understand how relevant legislation, frameworks, codes of practice, and organisational policies relate to positive behaviour support.
- Understand the context and appropriate use of both proactive and reactive strategies in promoting positive behaviour.
- Promote positive behaviour in individuals, using appropriate communication and support techniques.
- Respond appropriately to incidents of challenging behaviour, ensuring the safety of all involved and following organisational procedures.
- Support individuals and others following an incident of challenging behaviour, providing emotional support and debriefing as necessary.
- Review and revise approaches to promoting positive behaviour, based on observation, feedback, and evaluation of outcomes.
Promote the well being and resilience of children and young peopleReal unit · ProQual Awarding Body
This unit focuses on promoting positive well-being and resilience in children and young people. You'll understand factors influencing well-being, support social and emotional development, and provide environments that foster optimism, self-esteem, and coping skills.
What you'll be able to do
- Understand the importance of promoting positive well-being and resilience in children and young people
- Understand how to support the development of children and young people’s social and emotional identity and self-esteem, taking into account their age and level of understanding
- Provide children and young people with a positive outlook on their lives, fostering optimism and hope
- Respond to the health needs of children and young people, ensuring their physical and mental well-being is supported
Provide advice and information to enable parents to promote the health and well-being of their newborn babiesReal unit · ProQual Awarding Body
This unit covers the legal, national, and organisational frameworks for providing advice and information to parents on newborn health and wellbeing. You'll understand safeguarding requirements and the importance of adhering to legislation and guidelines when supporting parents.
What you'll be able to do
- Understand current legislation related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand national guidelines related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand policies related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand protocols related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand good practice guidelines related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand the requirements for the health and well-being of newborn babies.
- Understand the requirements for the health and well-being of parents/carers of newborn babies.
- Provide advice and information that enables parents/carers to meet the health needs of their newborn babies.
- Provide advice and information that enables parents/carers to meet the well-being needs of their newborn babies.
Provide advice on foot care for individuals with diabetesReal unit · ProQual Awarding Body
You'll explore good practice guidelines and factors affecting foot health in individuals with diabetes. They will develop skills to discuss foot examination results and advise individuals and carers on managing foot health, alongside accurate record keeping.
What you'll be able to do
- Understand good practice guidelines and protocols in diabetic foot care.
- Understand the factors that can affect foot health in individuals with diabetes, including physiological and lifestyle factors.
- Discuss foot examination results clearly and sensitively with individuals and their carers.
- Advise individuals and their carers on the effective management of foot health, including preventative measures.
- Accurately and comprehensively complete records relating to foot care advice and interventions.
Provide agreed support for foot careReal unit · ProQual Awarding Body
This unit equips learners with knowledge of common foot and toe-nail abnormalities and their causes. You'll learn to prepare environments, provide safe foot care, promote individual engagement, and accurately record and report care.
What you'll be able to do
- Understand the signs and causes of common foot and toe-nail abnormalities
- Prepare the environment and resources to provide support for assessed foot care needs
- Promote the individual’s engagement in their own foot care, encouraging their participation and independence
- Provide foot care safely, following agreed care plans and risk assessments
- Accurately record and report on foot care provided, including any changes or concerns
Provide information and advice to children and young peopleReal unit · ProQual Awarding Body
It teaches you to provide appropriate information and advice to children and young people. You'll understand their professional role and limitations, establish individual information needs, communicate effectively, and signpost to other services when necessary.
What you'll be able to do
- Understand the role of practitioners in providing information and advice to children and young people, including the limits of their own competence and the importance of signposting to other services.
- Establish and address the information and advice needs of children and young people, using appropriate communication skills and assessment techniques.
- Provide children and young people with appropriate information and advice to enable them to make informed choices, presenting information in an accessible and understandable format.
Provide information and advice to individuals on eating to maintain optimum nutritional statusReal unit · ProQual Awarding Body
This unit covers factors affecting individuals' nutritional status, including medical conditions, lifestyle choices, and social circumstances. You'll learn to obtain body measurements and provide tailored information and advice on maintaining optimum nutrition through healthy eating.
What you'll be able to do
- Know factors which can affect the nutritional status of individuals, including medical conditions, lifestyle choices, and social circumstances.
- Advise individuals on maintaining optimal nutritional status, taking into account their individual needs and preferences.
- Obtain specific body measurements from individuals, following appropriate procedures and ensuring their comfort and dignity.
- Provide individuals with information and advice on eating to maintain optimum nutritional status, using appropriate communication methods and resources.
Provide support for individuals with communication and interaction difficultiesReal unit · ProQual Awarding Body
You'll gain knowledge of legislative and organisational frameworks for supporting individuals with communication and interaction difficulties. The unit covers roles, responsibilities, and good practice principles impacting support provision.
What you'll be able to do
- Understand current legislation related to supporting individuals with communication and interaction difficulties.
- Understand national guidelines related to supporting individuals with communication and interaction difficulties.
- Understand organisational policies related to supporting individuals with communication and interaction difficulties.
- Understand organisational protocols related to supporting individuals with communication and interaction difficulties.
- Understand good practice related to supporting individuals with communication and interaction difficulties.
- Understand the roles and responsibilities of those involved in supporting individuals with communication and interaction difficulties.
- Understand normal communication processes.
- Understand the nature and impact of impaired communication.
- Understand a range of methods for interacting effectively with individuals who have communication difficulties.
- Support individuals with communication and interaction difficulties to carry out learning tasks and activities, adapting approaches as necessary.
- Support individuals with communication and interaction difficulties to communicate effectively with others, using appropriate communication aids and strategies.
Provide support for mobilityReal unit · ProQual Awarding Body
You'll understand the importance of mobility for physical and mental well-being. The unit covers preparation for mobility activities, supporting individuals to maintain mobility, and observing, recording, and reporting on mobility-related activities.
What you'll be able to do
- Understand the importance of mobility for individuals' physical well-being
- Understand the importance of mobility for individuals' mental well-being
- Prepare the environment for mobility activities to ensure safety
- Prepare equipment for mobility activities to ensure suitability
- Support individuals to keep mobile in accordance with their care plan
- Observe activities to support mobility to identify any issues
- Record activities to support mobility accurately and completely
- Report on activities to support mobility to the relevant personnel
Provide support for sleepReal unit · ProQual Awarding Body
You'll gain an understanding of the importance of sleep for physical and mental health, including sleep stages and their functions. They will be able to establish suitable conditions for sleep, assist individuals in sleeping, monitor sleep patterns, and access relevant information and advice regarding sleep difficulties.
What you'll be able to do
- Understand the importance of sleep for physical and mental well-being across the lifespan.
- Understand the factors that can affect an individual's ability to sleep.
- Establish environmental and personal conditions that are conducive to sleep, considering individual preferences and needs.
- Assist an individual to prepare for sleep, using appropriate techniques and strategies.
- Monitor an individual's sleep patterns and identify any potential problems.
- Access information and advice about difficulties with sleep from relevant professionals and organisations.
Provide support for therapy sessionsReal unit · ProQual Awarding Body
This unit equips learners with skills to support therapy sessions, including preparing the environment, providing assistance to service users, observing and recording behaviours, and contributing to session reviews.
What you'll be able to do
- Understand the benefits of therapy sessions for service users
- Prepare the environment for therapy sessions, ensuring it is safe and suitable
- Prepare resources for therapy sessions, ensuring they are readily available
- Provide support to service users during therapy sessions, as directed by the therapist
- Observe service users during therapy sessions, noting their behaviour and responses
- Record observations of therapy sessions accurately and objectively
- Contribute to the review of therapy sessions, providing feedback on observations and support provided
Provide support to continue recommended therapiesReal unit · ProQual Awarding Body
You'll understand the importance of supporting individuals to continue recommended therapies. The unit develops skills to encourage participation, provide support, and observe, record, and report on therapy activities in partnership with healthcare professionals.
What you'll be able to do
- Understand the importance of supporting individuals to continue with therapies recommended by healthcare professionals
- Encourage individuals to actively participate in activities recommended by therapists, promoting their independence and well-being
- Provide practical and emotional support to individuals to enable them to continue with their recommended therapy programmes
- Observe individuals during recommended therapy sessions, noting their progress, any difficulties encountered, and any changes in their condition
- Accurately record observations made during recommended therapy sessions, using appropriate documentation methods
- Report observations to the relevant healthcare professionals in a timely and effective manner
- Contribute to the evaluation and review of recommended therapies, providing feedback on their effectiveness and any necessary adjustments
Provide support to maintain and develop skills for everyday lifeReal unit · ProQual Awarding Body
This unit covers the context and importance of supporting individuals to maintain and develop skills for everyday life. You'll gain knowledge of relevant legislation, professional roles, and practical skills to plan, support, and evaluate the development or retention of these skills.
What you'll be able to do
- Understand the context of supporting skills for everyday life.
- Support individuals to plan for maintaining and developing skills for everyday life.
- Support individuals to retain, regain or develop skills for everyday life.
- Evaluate support for developing or maintaining skills for everyday life.
Provide support to the surgical team when preparing individuals for operative and invasive proceduresReal unit · ProQual Awarding Body
It teaches you to understand how to prepare individuals for operative and invasive procedures in line with guidelines, policies, and protocols. You'll also understand factors influencing the choice of surgical instruments and provide appropriate support during procedures.
What you'll be able to do
- Understand how to prepare individuals for operative and invasive procedures in line with national guidelines, policies, protocols and good practice, including pre-operative checks and patient communication.
- Understand the factors to be considered in the choice of surgical instruments and supplementary items during operative procedures, including their purpose and suitability.
- Support others to prepare individuals for operative and invasive procedures, providing assistance and reassurance as required.
- Select, handle and dispose of surgical instruments and supplementary items for operative and invasive procedures, following safety protocols and infection control measures.
Receive Pharmaceutical StockReal unit · ProQual Awarding Body
This unit equips learners with the knowledge and skills to receive pharmaceutical stock accurately and safely. You'll understand procedures for checking deliveries, identifying discrepancies, storing stock correctly, and complying with relevant legislation and organisational policies.
What you'll be able to do
- Receive pharmaceutical stock according to organisational procedures.
- Correctly store pharmaceutical stock in accordance with storage requirements and guidelines.
- Complete the receipt of pharmaceutical stock, ensuring accurate documentation and record-keeping.
- Know about the current legislation and good practice guidelines for the receipt of pharmaceutical stock.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards when receiving pharmaceutical stock.
- Operate within the limitations of the job role when receiving pharmaceutical stock.
Receive and handle clinical specimens within the sterile fieldReal unit · ProQual Awarding Body
You'll develop knowledge and skills to safely receive and handle clinical specimens within the sterile field. The unit emphasises adherence to health and safety guidance, specimen identification, and appropriate storage and handling procedures.
What you'll be able to do
- Understand how to receive clinical specimens within the sterile field in line with health and safety guidance.
- Understand how to handle clinical specimens within the sterile field in line with health and safety guidance.
- Receive clinical specimens within the sterile field, adhering to correct procedures.
- Handle clinical specimens within the sterile field, ensuring appropriate storage and labelling.
Receive prescriptions from individualsReal unit · ProQual Awarding Body
You'll learn to accurately receive prescriptions from individuals, complete financial transactions, and provide relevant information. The unit covers compliance with legislation, policies, and ethical standards within professional practice.
What you'll be able to do
- Ensure that the prescription declaration is complete and accurate, verifying all necessary information.
- Complete financial transaction procedures accurately and efficiently, adhering to organisational protocols.
- Provide the individual with relevant information regarding their prescription, including dosage, administration, and potential side effects.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards related to dispensing prescriptions.
- Operate within the limitations of the job role, recognising when to seek assistance or refer to a qualified professional.
Remove wound closure materialsReal unit · ProQual Awarding Body
This unit covers the anatomy and physiology of skin and underlying tissues, wound healing, and contamination. You'll learn to prepare for and safely remove wound closure materials following approved procedures and techniques.
What you'll be able to do
- Know the anatomy of the skin and underlying tissues
- Know the physiology of the skin and underlying tissues
- Understand wound healing
- Understand wound contamination
- Understand the rationale for following approved procedures to remove wound closures
- Understand the rationale for following approved techniques to remove wound closures
- Prepare to remove wound closure materials
- Remove wound closure materials
- Record outcomes of procedures
- Report outcomes of procedures
Remove wound drainsReal unit · ProQual Awarding Body
This unit equips learners with knowledge and skills to safely remove wound drains, including understanding relevant legislation, infection control, and patient safety considerations. You'll prepare, perform the procedure, and provide care during and after removal.
What you'll be able to do
- Understand current legislation, policy and good practice related to removing wound drains, including infection control and patient safety.
- Understand factors related to the removal of wound drains, including potential complications and contraindications.
- Prepare to remove wound drains, ensuring a clean and safe environment and gathering necessary equipment.
- Remove wound drains safely and effectively, following established procedures and protocols.
- Care for and support the individual during and after the procedure, monitoring for any adverse reactions and providing appropriate reassurance.
Reprocess endoscopy equipmentReal unit · ProQual Awarding Body
This unit provides learners with knowledge of legislation, guidelines, policies, and protocols for reprocessing endoscopy equipment. You'll learn to carry out reprocessing procedures safely and effectively, and to report and record in line with established standards.
What you'll be able to do
- Understand current legislation, national guidelines, organisational policies, protocols and good practice related to the safe and effective reprocessing of endoscopy equipment
- Understand the step-by-step procedures involved in the manual and automated reprocessing of endoscopy equipment, including cleaning, disinfection, and sterilisation
- Carry out the reprocessing procedure for endoscopy equipment in accordance with established protocols and safety guidelines
- Report and record all aspects of the reprocessing of endoscopy equipment accurately and completely, including any deviations from standard procedures
Select and wear appropriate personal protective equipment for work in health care settingsReal unit · ProQual Awarding Body
This unit provides knowledge of legislation, policies, and protocols related to dress code and personal protective equipment (PPE) in healthcare settings. You'll develop the ability to select and correctly use appropriate PPE for specific healthcare tasks.
What you'll be able to do
- Understand legislation, local policy and protocol in relation to dressing for work in a health care setting, including the rationale for specific requirements.
- Select appropriate personal protective equipment (PPE) for specific tasks in a health care setting.
- Use personal protective equipment (PPE) correctly in a health care setting, following established procedures.
Service improvement in the health sectorReal unit · ProQual Awarding Body
It teaches you to evaluate their own work and that of others to identify potential improvements within health services. You'll learn to make constructive suggestions, discuss and agree improvements, and implement agreed changes effectively.
What you'll be able to do
- Understand how to evaluate own work to identify potential improvements
- Understand how to evaluate the work of others to identify potential improvements
- Understand how to make constructive suggestions about how services can be improved
- Understand how to discuss and agree improvements with others
- Understand how to make agreed improvements to own work
- Understand how to support others to make changes
Service improvement in the health sectorReal unit · ProQual Awarding Body
This unit equips learners with knowledge of evaluating health service delivery, gathering and analysing feedback, and identifying areas for improvement. You'll learn to communicate constructive suggestions and adapt their own practice to enhance service quality.
What you'll be able to do
- Carry out evaluation of services.
- Use different methods to evaluate the effectiveness of services.
- Pass on constructive ideas for improving service provision.
- Communicate suggestions for service improvement to relevant personnel.
- Make changes to own practice to improve service provision.
- Adapt own working methods to enhance service delivery.
Sort used equipment and dispose of wasteReal unit · ProQual Awarding Body
This unit equips learners with skills to safely handle returned re-useable medical devices and dispose of waste in accordance with health and safety measures. You'll also learn to complete records to ensure tracking and traceability.
What you'll be able to do
- Handle returned re-useable medical devices safely and effectively
- Inspect returned re-useable medical devices for damage or contamination
- Sort returned re-useable medical devices according to organisational procedures
- Dispose of waste materials correctly, applying standard precautions and health and safety measures
- Segregate different types of waste according to organisational policies and legal requirements
- Complete accurate and comprehensive records according to organisational requirements, including tracking and traceability information
- Maintain confidentiality of information when completing records
Speech and Language Support for 11-16s: From Theory into PracticeReal unit · ProQual Awarding Body
This unit provides learners with knowledge of communication processes and the relationship between language, learning, behaviour, and social-emotional development in 11-16 year olds. You'll learn to use appropriate interaction styles and promote effective communication.
What you'll be able to do
- Understand the processes involved in communication and the link between language, learning, behaviour, and social and emotional development of 11-16 year olds.
- Understand the crucial role of non-verbal communication in the learning and development of 11-16 year olds.
- Use appropriate styles of interaction to effectively promote the communication skills of 11-16 year olds.
- Apply practical strategies to improve the listening and attention skills of 11-16 year olds in various learning contexts.
- Encourage 11-16 year olds to use a range of memory strategies to improve their retention of information and enhance their learning.
- Apply practical strategies to promote independent learning skills in 11-16 year olds.
- Monitor and apply practical strategies to support the receptive language skills of 11-16 year olds, enabling them to understand instructions and information.
- Effectively promote the vocabulary development of 11-16 year olds to enhance their communication and understanding.
- Use practical strategies to support the expressive language skills of 11-16 year olds, enabling them to communicate their thoughts and ideas effectively.
- Identify and promote the development of social communication skills in 11-16 year olds to improve their interactions with others.
- Apply strategies to support students with unclear speech, ensuring they can participate fully in learning activities.
- Understand the link between speech and literacy skills in 11-16 year olds and how to support their development in both areas.
- Support a group of 11-16 year olds with a range of speech, language and communication needs to positively engage in learning activities and achieve their potential.
- Evaluate changes in personal practice and identify areas for continuous professional development in supporting the speech, language and communication needs of 11-16 year olds.
Speech and Language Support for 5-11s: From Theory into PracticeReal unit · ProQual Awarding Body
This unit explores communication processes and the role of non-verbal communication in 5-11 year olds' learning and development. You'll apply practical strategies to enhance listening and attention skills, supporting language and social-emotional growth.
What you'll be able to do
- Understand the processes involved in communication, including receptive and expressive language, and the link between language, learning, behaviour, and social and emotional development of 5-11 year olds
- Understand the role of non-verbal communication, including body language and facial expressions, in the learning and social interactions of 5-11 year olds
- Apply practical strategies to improve the listening and attention skills of 5-11 year olds, creating a supportive learning environment
- Apply practical strategies to promote independent learning in 5-11 year olds, fostering self-reliance and problem-solving skills
- Monitor and apply practical strategies to develop the receptive language skills of 5-11 year olds, enabling them to understand and process information effectively
- Understand how to promote the vocabulary development of 5-11 year olds through multi-sensory learning experiences, catering to different learning styles
- Use practical strategies to develop the expressive language skills of 5-11 year olds, encouraging them to communicate their thoughts and ideas clearly
- Use appropriate styles of adult-child interaction to promote the communication skills of 5-11 year olds, building positive relationships and fostering confidence
- Identify and promote the social communication skills of 5-11 year olds, enabling them to interact effectively with their peers and adults
- Apply theoretical knowledge to support children with articulation and phonological difficulties, implementing appropriate interventions
- Understand the link between speech and literacy skills in 5-11 year olds, recognising the importance of early language development for reading and writing
- Support a group of 5-11 year olds with a range of speech, language and communication needs to positively engage in learning activities, differentiating instruction and providing appropriate support
- Evaluate changes in personal practice, reflecting on the effectiveness of strategies and identifying areas for improvement
Speech and Language Support for Under 5s: From Theory into PracticeReal unit · ProQual Awarding Body
This unit provides learners with knowledge of communication processes and the relationship between language, learning, behaviour, and social-emotional development in children under five. You'll learn to use adult-child interaction styles to promote communication.
What you'll be able to do
- Understand the processes involved in communication, including verbal and non-verbal communication.
- Understand the link between language, learning, behaviour, and social and emotional development in children under five years old.
- Use appropriate styles of adult-child interaction to promote the communication skills of children under five years old.
- Understand the role of non-verbal communication in the learning and development of children under five years old.
- Apply visual strategies to promote independent learning in children under five years old.
- Understand the link between play, language and communication development in children under five years old.
- Apply practical strategies to improve the listening and attention skills of children under five years old.
- Understand how to promote the vocabulary development of children under five years old through multi-sensory learning.
- Monitor and apply practical strategies to develop the receptive language skills of children under five years old.
- Use practical strategies to develop the expressive language skills of children under five years old.
- Identify and promote the social communication skills of children under five years old.
- Apply theoretical knowledge to support children under five years old with the development of clear speech.
- Understand the link between speech, language and literacy skills and how to promote early phonological awareness when working with children under five years old.
- Support a group of children under five years old with a range of speech, language and communication needs to positively engage in learning activities.
- Evaluate changes in personal practice in relation to speech and language support.
Stroke AwarenessReal unit · ProQual Awarding Body
You'll gain an understanding of stroke, including its types, causes, and signs using the FAST acronym. The unit covers risk factor management, emergency response importance, and principles of stroke care and rehabilitation.
What you'll be able to do
- Know the definition of a stroke and its different types.
- Recognise the signs and symptoms of a stroke.
- Understand the modifiable and non-modifiable risk factors for stroke.
- Understand the importance of a rapid emergency response and timely treatment following a stroke.
- Understand the principles and methods of stroke management, including rehabilitation and long-term care.
Support Children and Young People's Health and Safety.Real unit · ProQual Awarding Body
You'll understand how to plan and provide environments and services that support children and young people's health and safety. They will develop skills to recognise and manage risks and support children and young people in assessing and managing risks themselves.
What you'll be able to do
- Explain how to plan environments and services that support children and young people’s health and safety
- Describe how to provide environments and services that support children and young people’s health and safety
- Recognise risks to health, safety and security in a work setting or off site visits
- Manage risks to health, safety and security in a work setting or off site visits
- Explain how to support children and young people to assess and manage risk for themselves
- Describe appropriate responses to accidents, incidents, emergencies and illness in work settings and off site visits
Support Individuals With Specific Communication NeedsReal unit · ProQual Awarding Body
It teaches you to understand specific communication needs and factors affecting them. You'll learn to identify communication requirements, interact using preferred methods, promote communication between individuals and others, and support communication aids.
What you'll be able to do
- Understand specific communication needs and factors affecting them
- Contribute to establishing the nature of specific communication needs of individuals and ways to address them
- Interact with individuals using their preferred communication
- Promote communication between individuals and others
- Support the use of communication technology and aids
- Review an individual’s communication needs and the support provided to address them
Support carers to meet the care needs of individualsReal unit · ProQual Awarding Body
This unit covers legislation, guidelines, and ethical frameworks related to supporting individuals in community settings. You'll understand reasons for support needs and develop skills to assist carers in meeting individuals' care requirements effectively.
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals in the community
- Understand why some individuals may need to be supported in the community, considering factors such as age, disability, and illness
- Understand how to ensure individuals receive the support they need from carers, promoting their independence and well-being
- Support carers to meet the care needs of individuals, providing practical and emotional assistance
Support children and young people experiencing transitionsReal unit · ProQual Awarding Body
It teaches you to understand the impact of transitions on children and young people’s emotional well-being and behaviour. You'll explore strategies to support individuals through transitions and recognise influencing factors.
What you'll be able to do
- Understand the impact of transitions on children.
- Understand the impact of transitions on young people.
- Understand how to support children experiencing transitions.
- Understand how to support young people experiencing transitions.
- Understand influences on children experiencing transitions.
- Understand influences on young people experiencing transitions.
Support children or young people in their own home.Real unit · ProQual Awarding Body
You'll understand roles and responsibilities in supporting children or young people in their own homes. They will develop skills to build positive relationships, maintain professional boundaries, and support engagement in activities within the home environment.
What you'll be able to do
- Understand the roles and responsibilities of different individuals involved in supporting children or young people in their own home
- Understand the importance of maintaining professional boundaries when working in a child or young person's home
- Build positive and trusting relationships with children or young people and their carers when working in their home
- Communicate effectively with children or young people, their families, and other professionals involved in their care
- Provide support for children or young people to engage in activities that meet their individual needs and preferences
- Adapt support strategies to accommodate the specific needs and preferences of the child or young person and their family
Support disabled children and young people and those with specific requirements.Real unit · ProQual Awarding Body
This unit provides learners with an understanding of inclusive working principles with disabled children and young people and those with specific requirements. You'll learn to work in partnership with families and support age-appropriate development.
What you'll be able to do
- Understand the principles of working inclusively with disabled children and young people and those with specific requirements, including equality, diversity, and rights.
- Work in partnership with families with disabled children or young people and those with specific requirements, respecting their views and involving them in decision-making.
- Support age and developmentally appropriate learning, play or leisure opportunities for disabled children or young people and those with specific requirements, adapting activities to meet individual needs.
- Evaluate, support and develop existing practice with disabled children and young people and those with specific requirements, identifying areas for improvement and implementing changes.
- Understand how to work in partnership with other agencies and professionals to support provision for disabled children and young people and those with specific requirements, including communication and collaboration.
Support families who are affected by Acquired Brain InjuryReal unit · ProQual Awarding Body
You'll understand the impact of acquired brain injury on families, including emotional, financial, and practical challenges. The unit covers relevant legislation and equips learners to assess and provide appropriate support to families caring for affected individuals.
What you'll be able to do
- Understand the impact on families who care for an individual who is in a minimally responsive or vegetative state, including emotional, financial and practical considerations
- Understand the long term effects of acquired brain injury on family dynamics and relationships
- Understand legislation that is relevant to carers of an individual effected by acquired brain injury, including their rights and entitlements
- Assess the support required by families who hold the primary caring role, taking into account their individual needs and circumstances
- Work in partnership with other professionals and agencies to provide coordinated support to families affected by acquired brain injury
Support families who have a child with a disabilityReal unit · ProQual Awarding Body
You'll gain understanding of the emotional, social, and financial impact on families with a child with a disability. The unit develops skills to support families, encourage use of informal networks and community resources, and work in partnership with other professionals.
What you'll be able to do
- Understand the impact on a family of having a child with a disability, including the emotional, social, and financial implications.
- Support families who have a child with a disability, taking into account their individual needs and preferences.
- Support families with a child with a disability to use informal networks and community resources, such as support groups and local services.
- Work in partnership with other professionals and agencies to support families with a child with a disability, ensuring effective communication and collaboration.
Support independence in the tasks of daily livingReal unit · ProQual Awarding Body
This unit covers principles for supporting independence in daily living tasks. You'll assess individual support needs, assist with meal planning and preparation, support the use of household and personal items, and help maintain a clean and safe home environment, all within a person-centred framework.
What you'll be able to do
- Understand the principles for supporting independence in the tasks of daily living
- Establish what support is required for daily living tasks
- Provide support for planning and preparing meals
- Provide support for buying and using household and personal items
- Provide support for keeping the home clean and secure
- Identify and respond to changes needed in support for daily living tasks
Support individuals at the end of lifeReal unit · ProQual Awarding Body
You'll gain knowledge of legislation and agreed ways of working to protect the rights of individuals at the end of life. They will understand factors affecting end of life care, advance care planning, and provide appropriate support to individuals and their key people during this stage.
What you'll be able to do
- Understand the requirements of relevant legislation and agreed ways of working regarding the protection of the rights of individuals at the end of life.
- Understand the various factors that can affect end of life care for individuals.
- Understand the principles and processes of advance care planning in relation to end of life care.
- Provide appropriate support to individuals and key people during end of life care.
- Understand how to address sensitive issues that may arise in relation to end of life care.
- Understand the roles of different organisations and support services available to individuals and key people in relation to end of life care.
- Access appropriate support for the individual or key people from the wider multidisciplinary team.
- Support individuals sensitively through the process of dying.
- Take appropriate action following the death of individuals.
- Manage own feelings and emotions in relation to the dying or death of individuals.
Support individuals during a period of changeReal unit · ProQual Awarding Body
It teaches you to understand reasons for change and individual responses. You'll learn to support individuals in planning for, managing, and adapting to change, and to evaluate the effectiveness of the support provided.
What you'll be able to do
- Understand reasons for change
- Understand responses to change
- Support individuals to plan how to manage change
- Support individuals to plan how to adapt to change
- Support individuals to manage change
- Support individuals to adapt to change
- Evaluate the support provided during a period of change
Support individuals in undertaking their chosen activitiesReal unit · ProQual Awarding Body
You'll understand legislative and organisational frameworks related to supporting individuals in undertaking chosen activities. The unit covers planning support and applying good practice principles to facilitate participation.
What you'll be able to do
- Understand current legislation relevant to supporting individuals in undertaking their chosen activities.
- Understand national guidelines relevant to supporting individuals in undertaking their chosen activities.
- Understand organisational policies relevant to supporting individuals in undertaking their chosen activities.
- Understand organisational protocols relevant to supporting individuals in undertaking their chosen activities.
- Understand good practice principles when supporting individuals to undertake chosen activities.
- Understand concepts and theories underpinning the support of individuals to undertake chosen activities.
- Make plans with individuals to support them in undertaking their chosen activities, taking into account their preferences and needs.
- Support individuals in undertaking their chosen activities in a way that promotes their independence and well-being.
Support individuals to access and use services and facilitiesReal unit · ProQual Awarding Body
It teaches you to support individuals in accessing and using services and facilities by understanding barriers such as physical, financial, social, and communication factors. You'll assist in service selection and review to promote effective access and utilisation.
What you'll be able to do
- Understand factors that influence individuals’ access to services and facilities.
- Support individuals to select appropriate services and facilities.
- Support individuals to access services and facilities effectively.
- Support individuals to use services and facilities effectively.
- Support individuals to review their access to and use of services and facilities.
Support individuals to access education, training or employmentReal unit · ProQual Awarding Body
It teaches you to understand the value of engagement in education, training or employment for individuals, including effects on self-esteem, social inclusion and financial independence. You'll also explore relevant legislation, guidance and support mechanisms.
What you'll be able to do
- Understand the value of engagement in training, education or employment for individuals, including its impact on self-esteem, social inclusion, and financial independence
- Understand how legislation, guidance and codes of practice support an individual to access training, education or employment, including equality legislation and reasonable adjustments
- Understand the support available to individuals accessing education, training or employment, including financial support, mentoring, and assistive technology
- Support an individual to identify and access education, training or employment opportunities that meet their individual needs and preferences
- Provide information and guidance to individuals about the different options available to them
- Support individuals to undertake education, training or employment, including providing practical assistance and emotional support
- Evaluate an individual's engagement in education, training or employment, including monitoring their progress and identifying any barriers to success
- Adapt support strategies to meet the changing needs of the individual
Support individuals to access housing and accommodation servicesReal unit · ProQual Awarding Body
This unit provides learners with knowledge of housing and accommodation support services and eligibility criteria. You'll learn to work with individuals to identify, plan for, and access suitable housing and accommodation options.
What you'll be able to do
- Understand the support available to individuals to access housing services.
- Understand the support available to individuals to access accommodation services.
- Work with individuals to identify housing services that meet their needs.
- Work with individuals to identify accommodation services that meet their needs.
- Work with individuals to plan to access housing services.
- Work with individuals to plan to access accommodation services.
- Work with individuals to access housing services.
- Work with individuals to access accommodation services.
- Work with housing services to meet the needs of individuals.
- Work with accommodation services to meet the needs of individuals.
- Contribute to the review of housing services for individuals.
- Contribute to the review of accommodation services for individuals.
Support individuals to carry out their own health care proceduresReal unit · ProQual Awarding Body
This unit provides learners with knowledge of common health care procedures undertaken by individuals and associated risks. You'll learn to support preparation, execution, and monitoring of these procedures, emphasising individualised support and safety.
What you'll be able to do
- Understand health care procedures likely to be undertaken by individuals, including common procedures and associated risks.
- Support individuals to prepare to carry out their own health care procedures, providing information, encouragement, and practical assistance.
- Support individuals to carry out health care procedures, respecting their autonomy and providing assistance as needed.
- Monitor health care procedures undertaken by individuals, observing for any adverse reactions or complications and reporting appropriately.
Support individuals to develop and run support groupsReal unit · ProQual Awarding Body
You'll understand the role and benefits of support groups in promoting mental and emotional well-being and social inclusion. They will develop skills to support individuals in assessing needs, developing, running, and evaluating support groups effectively.
What you'll be able to do
- Understand the role of support groups in promoting well-being.
- Understand the benefits of support groups for individuals.
- Support individuals to assess the need for additional support groups.
- Support individuals to develop their own support groups.
- Support individuals to run support groups effectively.
- Support individuals to evaluate support groups and identify areas for improvement.
Support individuals to eat and drinkReal unit · ProQual Awarding Body
This unit equips learners with knowledge and skills to support individuals with eating and drinking. You'll learn to respect preferences, prepare the environment, provide dignified assistance, and monitor dietary needs and safety.
What you'll be able to do
- Support individuals to make informed choices about food and drink, taking into account their preferences and dietary needs
- Prepare the environment and resources to provide support for eating and drinking
- Provide support for eating and drinking in a way that promotes dignity and independence
- Clear away after food and drink, following hygiene and safety procedures
- Monitor an individual's eating and drinking, and the support provided, and report any concerns
Support individuals to live at homeReal unit · ProQual Awarding Body
This unit covers the principles of supporting individuals to live independently at home, emphasising person-centred care, promoting choice and independence. You'll learn to contribute to planning support, secure additional services, and work in partnership to enhance living arrangements.
What you'll be able to do
- Understand the principles of supporting individuals to live at home, including person-centred approaches.
- Contribute to planning support for individuals living at home, considering their needs and preferences.
- Work with individuals to secure additional services and facilities to enable them to live at home safely and comfortably.
- Work in partnership with other professionals to introduce additional services for individuals living at home.
- Contribute to reviewing support for individuals living at home, evaluating its effectiveness and making recommendations for improvement.
Support individuals to manage continenceReal unit · ProQual Awarding Body
This unit provides knowledge of factors affecting continence management and skills to support individuals in managing their continence with dignity. You'll learn to use appropriate equipment safely and monitor and report on continence support.
What you'll be able to do
- Understand the various factors that can affect an individual's ability to manage their continence.
- Support individuals to manage their own continence with dignity and respect.
- Support the safe and effective use of equipment designed to manage continence.
- Support continence management in a safe and hygienic manner, following established protocols.
- Monitor and report on the support provided to individuals for managing their continence, documenting any changes or concerns.
Support individuals to manage dysphagiaReal unit · ProQual Awarding Body
You'll understand how to support individuals managing dysphagia in line with legislation and guidelines. The unit covers the effects of dysphagia, the importance of nutrition, and supporting individuals within own competence and seeking advice when necessary.
What you'll be able to do
- Understand how to support individuals to manage dysphagia in line with current legislation, national guidelines, policies, protocols and good practice guidelines
- Understand how dysphagia affects individuals
- Know the importance of nutritional intake for individuals with dysphagia
- Support individuals in managing dysphagia by developing skills through participating in therapy programmes
- Provide information to colleagues regarding individuals’ treatment
Support individuals to manage their financesReal unit · ProQual Awarding Body
You'll gain knowledge of financial information sources and support available to individuals. They will develop skills to assist individuals in managing finances, budgeting, applying for financial assistance, and reviewing financial support while respecting individual rights.
What you'll be able to do
- Access information and advice about financial affairs
- Provide support for individuals to manage their finances
- Contribute to applying for financial assistance
- Contribute to reviewing support for managing finances
Support individuals to meet personal care needsReal unit · ProQual Awarding Body
You'll learn to support individuals in meeting personal care needs safely and respectfully. The unit emphasises communication, dignity, independence, and practical support for activities including toileting, hygiene, and mobility.
What you'll be able to do
- Work with individuals to identify their needs and preferences in relation to personal care, respecting their dignity and promoting independence.
- Provide support for personal care safely, following established procedures and using appropriate equipment.
- Support individuals to use the toilet, providing assistance with mobility, hygiene, and continence management.
- Support individuals to maintain personal hygiene, assisting with washing, bathing, and oral care.
- Support individuals to manage their personal appearance, helping with dressing, grooming, and hair care.
- Monitor and report on support for personal care, documenting observations and communicating any concerns to relevant personnel.
Support individuals to prepare for and settle in to new home environmentsReal unit · ProQual Awarding Body
You'll develop knowledge and skills to support individuals preparing for and settling into new home environments. This unit covers recognising emotional and practical challenges and promoting well-being through sensitive, person-centred support.
What you'll be able to do
- Understand the various factors that can affect an individual's move to a new home environment.
- Support individuals effectively to prepare for moving into new home environments.
- Support individuals to settle into new home environments in a sensitive and appropriate manner.
- Support individuals to review and understand the impact of new home environments on their wellbeing.
Showing 200 of 249 units in this qualification.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needsAdminister medication to individuals, and monitor the effectsAdminister oral nutritional products to individualsAdvise and inform individuals on managing their conditionAnalyse and present health related data and informationAnatomy and Physiology for Maternity Support WorkersAssemble prescribed itemsAssessment and planning with children and young people
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
ProQual Level 3 Diploma in Healthcare and Social Care Support Skills
- Acquire images, data and reference material for radiotherapy processes
- Administer Oral Anti-Cancer Therapy
- Administer contrast media to increase information provided by diagnostic imaging
- Advise an individual on exposure to allergens
- Analyse and interpret data and information about the health and wellbeing and related needs of a defined population
- Analyse and interpret treatment verification images
- Assess individuals risk of stroke and Transient Ischaemic Attack (TIA)
- Assess individuals with suspected stroke or Transient Ischaemic Attack (TIA)
Where this can lead
Compliance Analyst
Your journey starts here, learning the foundations. Where you go next is up to you, but we're committed to giving you the tools, training, and opportunities to build a truly rewarding career in compliance. It's a challenging but incredibly important field, and we're excited to see you grow.
See the whole journey →Opens the roleCompliance AnalystOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleRegulatory Affairs AssociateOne of the jobs this qualification is a route into · 3 near-identical records folded inSee the role →Opens the roleAssociate Pharmaceutical Sales RepresentativeOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Sales Representative, Medical DevicesOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Clinical Sales RepresentativeOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Regulatory Affairs CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 16 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Acquire images, data and reference material for radiotherapy processesAdminister Oral Anti-Cancer TherapyAdminister contrast media to increase information provided by diagnostic imagingAdvise an individual on exposure to allergensAnalyse and interpret data and information about the health and wellbeing and related needs of a defined populationAnalyse and interpret treatment verification imagesAssess individuals risk of stroke and Transient Ischaemic Attack (TIA)Assess individuals with suspected stroke or Transient Ischaemic Attack (TIA)Assess individuals’ suitability to undergo imaging procedureAssist in the research workClinically Authorise and Prescribe Radiation TreatmentCollate, analyse and interpret surveillance data to assess risks to population health, wellbeing and safetyCollect food, water and environmental specimensCommunicate with older people and their carersContribute to effective multidisciplinary team workingContribute to the development of the multidisciplinary team and its membersContribute to the effective performance of your organisationDecontaminate individuals affected by a chemical, biological, radiological or nuclear incident+52 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit provides learners with knowledge of legislation, anatomy, physiology and good practice related to adapting and fitting healthcare equipment and assistive technology. Learners will understand risk assessments and informed consent to meet individuals’ specific needs safely.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ProQual Level 3 Diploma in Healthcare and Social Care Support Skills
198 units in this credential, in the order it lists them, awarded by ProQual Awarding Body.
- Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs
- Administer medication to individuals, and monitor the effects
- Administer oral nutritional products to individuals
- Advise and inform individuals on managing their condition
- Analyse and present health related data and information
- Anatomy and Physiology for Maternity Support Workers
and 192 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.