The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Document Processing Accuracy
The percentage of documents you've handled (e.g., compiled, uploaded, checked) that are completely free of errors like typos, incorrect version numbers, or missing information.
Target · >99.5% accuracy on all compiled submission documents. If you process 200 documents in a month, we'd expect no more than one error. Catching a misplaced decimal in a test report before it's submitted means you've hit the mark.
On-Time Task Completion
How often you finish your assigned tasks, like gathering specific reports or uploading files, by the internal deadlines set by your supervisor or the project lead.
Target · 100% of assigned tasks completed by internal deadlines. Being asked to find five specific reports by Tuesday afternoon, and having them ready by then, even if it means chasing someone up. Missed deadlines can hold up entire submissions.
System Data Entry Error Rate
The number of mistakes you make when entering data into our Quality Management System (QMS) or Regulatory Information Management (RIM) systems, such as Veeva Vault or TrackWise.
Target · <1% error rate in QMS and RIM systems. If you're inputting 50 data points a week into Veeva, we'd expect less than one error in a month. Getting product codes or dates wrong can cause real headaches down the line.
SOP Adherence
How consistently you follow our Standard Operating Procedures (SOPs) for tasks like document control, change management, or data entry.
Target · Zero deviations from critical SOPs. Always using the correct template for a 'Letter to File' or following the exact steps for initiating a CAPA, rather than taking shortcuts.
Proactive Learning & Questioning
Your willingness to ask questions, seek clarification, and actively learn about regulatory processes and systems, rather than just waiting to be told what to do.
- You'll ask 'why' a particular step is necessary, not just 'what' to do. You'll come to your supervisor with questions about a regulation you read, or ask to sit in on a team meeting to understand the bigger picture. You'll also show you've learned from previous feedback, making fewer similar mistakes over time.
Team Collaboration & Support
How well you work with your immediate team, offering help when needed and communicating clearly about your progress and any roadblocks.
- You'll offer to help a colleague with a task if your plate is clear. You'll flag early if you can't meet a deadline because you're stuck waiting for a document. People will say you're easy to work with and reliable for the tasks you own.
Organisational Skills
Your ability to keep your own workload organised, manage multiple small tasks, and maintain a tidy, accessible filing system (both digital and, occasionally, physical).
- Your digital folders will be well-structured and easy for others to navigate. You'll know exactly where to find that specific test report from last year. You won't miss deadlines because you've forgotten about a task.
