The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Total Cost of Occupancy (TCO) per Square Foot
The overall cost of owning or leasing our spaces, including rent, utilities, maintenance, and fit-out, divided by the total square footage.
Target · Reduce by 5-10% year-over-year (adjusting for market conditions)If our TCO was £40/sq ft last year, you'd aim for £36-£38/sq ft this year through smart lease negotiations, energy efficiency, and portfolio optimisation.
Space Utilisation Rate
The percentage of available workspace (desks, meeting rooms, common areas) that is actively used during peak periods.
Target · Improve from 65% to 80% across the portfolioBy analysing badge swipe data and desk booking systems, you find we're only using 60% of our desks. Your goal is to get that closer to 80% through flexible work strategies and smarter layouts.
Capital Project ROI
The return on investment for major capital projects like new office fit-outs, significant renovations, or new site builds.
Target · Achieve projected ROI on all major build-outs and retrofits (e.g., 15% efficiency gain, 20% cost saving)A £2M office renovation was projected to increase collaboration by 20% and reduce energy costs by 10%. You'll track these actuals to ensure the investment paid off.
Lease Expiry Risk & Renewal Rate
The percentage of critical leases expiring within a 12-24 month window, and the success rate of favourable renewals or strategic exits.
Target · Maintain <15% of critical leases expiring within 12 months; achieve 85%+ favourable renewals/exitsYou'll have a clear dashboard showing upcoming lease expiries, ensuring we don't get caught out and have ample time to negotiate the best terms or find new premises.
Strategic Alignment & Influence
How well your real estate and workplace strategy supports the company's overall business objectives, and how effectively you influence executive leadership on key decisions.
- You're regularly invited to C-suite strategy sessions
- your proposals for new sites or significant investments are adopted
- your team's work is seen as a key enabler for business growth, not just a cost.
Workplace Experience & Employee Satisfaction
The perceived quality of the physical work environment and its impact on employee morale, productivity, and wellbeing.
- Positive trends in employee surveys (e.g., eNPS scores related to workplace, facilities feedback)
- unsolicited positive feedback from employees and leadership
- a noticeable reduction in 'hot/cold calls' and other common frustrations.
Team Development & Leadership
Your ability to build, mentor, and lead a high-performing global or regional facilities team, fostering a culture of excellence and continuous improvement.
- High retention rates within your direct team
- clear succession plans for key roles
- positive 360-degree feedback from your direct reports and peers
- your team members are seen as experts within the organisation.
Risk Mitigation & Compliance
How effectively you manage and mitigate operational, safety, and regulatory risks across the property portfolio.
- Zero major H&S incidents
- successful regulatory audits with no significant findings
- robust disaster recovery and business continuity plans in place and regularly tested
- proactive identification and resolution of potential risks.