How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Institute of Workplace and Facilities Management has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Institute of Workplace and Facilities Management awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Institute of Workplace and Facilities Management.
The IWFM Extended Level 6 Diploma in Facilities Management is designed for professionals in the facilities management sector. It covers strategic facilities management, governance, risk, quality management, customer service and financial management. Learners develop advanced skills for leadership roles within facilities management.
These are the units Institute of Workplace and Facilities Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Institute of Workplace and Facilities Management. It does the teaching and the mapping. Institute of Workplace and Facilities Management sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Compliance with organisational health and safety and the impact on facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop and manage an organisation’s health and safety policy in relation to facilities management activities
- Communicate and promote the organisational culture of health and safety to all stakeholders involved in facilities management
- Monitor the implementation of health and safety policies and procedures within the facilities management function
- Review health and safety policies and procedures to ensure they remain effective and compliant with current legislation
Corporate responsibility and sustainable facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the importance of corporate responsibility within the facilities management industry
- Champion an organisation’s corporate responsibilities
- Evaluate an organisation’s corporate responsibility policies
- Review and improve corporate responsibility in the facilities management function
Developing strategic relationships in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Evaluate the benefits of developing productive working relationships with colleagues, stakeholders, suppliers and specialists
- Consult with colleagues and stakeholders in relation to key decisions and activities
- Successfully manage complex negotiations
- Analyse and interpret the wider context that affects relationships with colleagues, stakeholders, suppliers and specialists
- Understand how ‘conflict of interest’ with colleagues and stakeholders can affect individuals and organisations
- Monitor and review the effectiveness of working relationships with colleagues and stakeholders
Facilities management governance and risk Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the purpose of corporate governance
- Understand an organisation’s ethical responsibilities
- Understand an organisation’s social responsibilities
- Understand the principles of effective governance
- Understand the relationship between effective governance and risk management
- Understand the importance of risk management in the context of an organisation’s strategy
- Review the effectiveness of risk management strategies
- Apply risk transfer within the facilities management function
- Contribute to a robust business continuity plan for an organisation
Financial management in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how finance or income is generated for the facilities management function within an organisation
- Interpret the legal obligations and requirements in relation to financial accountability in facilities management activities
- Develop budgets relevant to specific facilities management projects or departments
- Review existing budgets to ensure they align with organisational objectives and financial regulations
- Evaluate the financial performance of the facilities management function against set targets and benchmarks
- Apply the concept of life cycle costing methodologies to facilities management projects and assets
Human resource management in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the principles of workforce planning in the context of facilities management
- Understand the various internal and external factors that impact on workforce planning decisions
- Understand the issues and benefits to an organisation of having a diverse workforce within the facilities management team
- Know how and when to take difficult decisions in relation to workforce planning and workforce performance management
- Create a learning environment for the workforce to support their professional development
- Understand the importance of effective and transparent procedures for human resource management within the facilities management function
Introducing and leading change in an organisation and managing the impact on facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Articulate and promote the vision for change, explaining what the change aims to achieve within the context of facilities management.
- Develop a comprehensive strategy for achieving the vision, outlining key steps and milestones.
- Effectively lead the process of change, guiding teams and individuals through the transition.
- Support individuals and teams through the process of change, providing guidance and addressing concerns.
- Review the organisational change process, evaluating its effectiveness and identifying areas for improvement.
Procurement strategy for facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Set objectives and criteria for a procurement strategy to meet the requirements of the facilities management function
- Evaluate the effectiveness of the procurement strategy
- Select the most effective procurement methods and appropriate procedures in achieving results and measuring performance
Property management and maintenance strategy for facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop and manage a property management strategy
- Communicate and implement the strategy
- Develop and manage a property portfolio
- Develop and evaluate appropriate premises fabric and building services maintenance strategies
- Monitor and control premises, fabric and building services maintenance programmes and plans
- Review the effectiveness of the strategy for the use of space management
Quality management and customer service in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Evaluate the principles of quality management
- Evaluate the theories of quality management
- Evaluate the effectiveness of quality systems
- Evaluate how procedures meet the requirements of an organisation
- Develop strategies for improving customer service
- Implement strategies for improving customer service
- Develop strategies for improving customer relationships
- Implement strategies for improving customer relationships
Strategic facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the influences that can affect the strategy and direction of facilities management
- Understand the drivers that can affect the strategy and direction of facilities management
- Understand how to market facilities management within an organisation
- Understand how to promote facilities management within an organisation
- Understand how to market facilities management to clients
- Understand how to promote facilities management to clients
- Understand how to market facilities management to end-users
- Understand how to promote facilities management to end-users
- Understand the importance of embedding innovation in facilities management
- Apply innovative tools in the facilities management industry
- Apply innovative techniques in the facilities management industry
- Establish a creative problem-solving culture within an organisation
Strategic facilities management support services operations Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop strategies for the effective and efficient delivery of support services within a facilities management context
- Identify opportunities for implementing new or alternative support services to enhance facilities management operations
- Evaluate existing processes and systems to ensure compliance with relevant legislative requirements and industry standards
- Review and evaluate the overall performance of support services operations, identifying areas for improvement and optimisation
Strategic leadership and management in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop and communicate a compelling vision for a facilities management function that aligns with organisational goals
- Motivate and empower staff within the facilities management function to achieve their full potential
- Adopt a leadership style that encourages innovation and continuous improvement within the facilities management team
- Lead and manage the facilities management function effectively through periods of change and uncertainty
- Use appropriate leadership and management styles to address different situations and challenges within the facilities management environment
Strategic management of information and knowledge in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop strategies to manage knowledge and information in support of the facilities management function
- Understand the flow of information and knowledge within an organisation
- Understand how effective information and knowledge use brings benefits to an organisation
- Understand the potential impact of advances in technology used to manage information
- Understand the importance of maintaining operational continuity plans for information technologies
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Analyse the strategic importance of workplace and facilities services
- Standard
Assess Workforce Demand
- Standard
Develop productive working relationships with others when delivering facilities management services
- Standard
Manage change in a facilities management environment
- Standard
Oversee the implementation and review of workplace and facilities services policies
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 2 records
- 3 records
- 1 record
- 3 records
Showing 6 roles, drawn from 381 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Property / Facilities Manager
This work can lead to managing teams across several sites, running a region's property services, or becoming a specialist in areas like health and safety or energy management.
See the whole journeyThe credits, and who awards them
Level 6 credits are regulated, and they are awarded by Institute of Workplace and Facilities Management rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Compliance with organisational health and safety and the impact on facilities managementCorporate responsibility and sustainable facilities managementDeveloping strategic relationships in facilities managementFacilities management governance and riskFinancial management in facilities managementHuman resource management in facilities managementIntroducing and leading change in an organisation and managing the impact on facilities managementProcurement strategy for facilities management
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Human resource management in facilities management” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Financial management in facilities management” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Quality management and customer service in facilities management” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Compliance with organisational health and safety and the impact on facilities management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Analyse the strategic importance of workplace and facilities services
- Assess Workforce Demand
- Develop productive working relationships with others when delivering facilities management services
- Manage change in a facilities management environment
- Oversee the implementation and review of workplace and facilities services policies
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Compliance with organisational health and safety and the impact on facilities management, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will develop and manage health and safety policies relevant to facilities management, communicate and promote a culture of health and safety, and monitor and review policies to ensure ongoing compliance and effectiveness.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IWFM Extended Level 6 Diploma in Facilities Management
14 units in this credential, in the order it lists them, awarded by Institute of Workplace and Facilities Management.
- Compliance with organisational health and safety and the impact on facilities management
- Corporate responsibility and sustainable facilities management
- Developing strategic relationships in facilities management
- Facilities management governance and risk
- Financial management in facilities management
- Human resource management in facilities management
and 8 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.