The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Total Cost of Ownership (TCO) Reduction
The overall cost of owning and operating our facilities, including capital expenditure, maintenance, energy, and disposal costs, compared to previous years.
Target · Achieve a 5-10% reduction year-on-year across the portfolio. Reduced the TCO for our London portfolio by £750,000 in the last financial year through smart procurement and energy efficiency projects.
Portfolio Utilisation Rate
How efficiently we're using our physical space, often measured as cost per head or square footage per employee, aiming to optimise for productivity and cost.
Target · Improve utilisation by 10-15% across key sites without impacting employee satisfaction. Increased desk sharing and flexible working options, leading to a 12% improvement in space utilisation in our Manchester office, saving £200,000 annually in avoided rent.
GRESB/BREEAM/LEED Score Improvement
Our external sustainability ratings for the property portfolio, reflecting our environmental, social, and governance performance.
Target · Improve our GRESB score by at least 5 points annually or achieve BREEAM 'Excellent' for two new builds. Implemented a comprehensive waste management programme and upgraded HVAC systems, resulting in a 7-point increase in our GRESB score for the UK portfolio.
Capital Project ROI
The return on investment for major capital projects (e.g., HVAC upgrades, refurbishments), measured against projected savings or benefits.
Target · Deliver an average ROI of 15%+ on all approved capital projects over £100,000. A £1.2M boiler replacement project delivered a 18% ROI within two years, primarily through reduced energy consumption and maintenance costs.
Strategic Influence & Collaboration
How effectively you work with other executive leaders to integrate facilities strategy into broader business objectives, and how much your input is sought out.
- You're regularly invited to strategic planning sessions (not just operational ones). Other department heads proactively seek your advice on property-related decisions. You can clearly articulate the 'why' behind major facilities investments to non-FM people. Your team's projects consistently align with company-wide goals.
Organisational Development & Talent
Your ability to build, mentor, and retain a high-performing facilities team, including developing future leaders and fostering a positive culture.
- Your direct reports are progressing in their careers. You've got a clear succession plan for key roles. Team engagement scores are consistently high. You're seen as a fair and supportive leader who challenges people to grow. People want to work for your team.
Risk Mitigation & Compliance
How well you anticipate and manage operational, safety, and regulatory risks across the portfolio, ensuring we're always compliant.
- Zero critical regulatory breaches. You've got robust disaster recovery plans that actually work. External audits consistently show high levels of compliance. You proactively identify and address potential risks before they become problems, not just react to them.
