Institute of Workplace and Facilities Management · RQF Level 6
IWFM Level 6 Certificate in Facilities Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 6
- Total credits30
- Guided learning300 hours
- Units in this qualification14
Awarded by Institute of Workplace and Facilities Management · on the Ofqual register
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Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
The IWFM Level 6 Certificate in Facilities Management is an occupational qualification relevant to the business management sector. It includes strategic facilities management, governance, and risk management. Quality management, customer service, and financial management are also addressed.
These are the units Institute of Workplace and Facilities Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Compliance with organisational health and safety and the impact on facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop and manage an organisation’s health and safety policy in relation to facilities management activities
- Communicate and promote the organisational culture of health and safety to all stakeholders involved in facilities management
- Monitor the implementation of health and safety policies and procedures within the facilities management function
- Review health and safety policies and procedures to ensure they remain effective and compliant with current legislation
Corporate responsibility and sustainable facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the importance of corporate responsibility within the facilities management industry
- Champion an organisation’s corporate responsibilities
- Evaluate an organisation’s corporate responsibility policies
- Review and improve corporate responsibility in the facilities management function
Developing strategic relationships in facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Evaluate the benefits of developing productive working relationships with colleagues, stakeholders, suppliers and specialists
- Consult with colleagues and stakeholders in relation to key decisions and activities
- Successfully manage complex negotiations
- Analyse and interpret the wider context that affects relationships with colleagues, stakeholders, suppliers and specialists
- Understand how ‘conflict of interest’ with colleagues and stakeholders can affect individuals and organisations
- Monitor and review the effectiveness of working relationships with colleagues and stakeholders
Facilities management governance and riskReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the purpose of corporate governance
- Understand an organisation’s ethical responsibilities
- Understand an organisation’s social responsibilities
- Understand the principles of effective governance
- Understand the relationship between effective governance and risk management
- Understand the importance of risk management in the context of an organisation’s strategy
- Review the effectiveness of risk management strategies
- Apply risk transfer within the facilities management function
- Contribute to a robust business continuity plan for an organisation
Financial management in facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how finance or income is generated for the facilities management function within an organisation
- Interpret the legal obligations and requirements in relation to financial accountability in facilities management activities
- Develop budgets relevant to specific facilities management projects or departments
- Review existing budgets to ensure they align with organisational objectives and financial regulations
- Evaluate the financial performance of the facilities management function against set targets and benchmarks
- Apply the concept of life cycle costing methodologies to facilities management projects and assets
Human resource management in facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the principles of workforce planning in the context of facilities management
- Understand the various internal and external factors that impact on workforce planning decisions
- Understand the issues and benefits to an organisation of having a diverse workforce within the facilities management team
- Know how and when to take difficult decisions in relation to workforce planning and workforce performance management
- Create a learning environment for the workforce to support their professional development
- Understand the importance of effective and transparent procedures for human resource management within the facilities management function
Introducing and leading change in an organisation and managing the impact on facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Articulate and promote the vision for change, explaining what the change aims to achieve within the context of facilities management.
- Develop a comprehensive strategy for achieving the vision, outlining key steps and milestones.
- Effectively lead the process of change, guiding teams and individuals through the transition.
- Support individuals and teams through the process of change, providing guidance and addressing concerns.
- Review the organisational change process, evaluating its effectiveness and identifying areas for improvement.
Procurement strategy for facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Set objectives and criteria for a procurement strategy to meet the requirements of the facilities management function
- Evaluate the effectiveness of the procurement strategy
- Select the most effective procurement methods and appropriate procedures in achieving results and measuring performance
Property management and maintenance strategy for facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop and manage a property management strategy
- Communicate and implement the strategy
- Develop and manage a property portfolio
- Develop and evaluate appropriate premises fabric and building services maintenance strategies
- Monitor and control premises, fabric and building services maintenance programmes and plans
- Review the effectiveness of the strategy for the use of space management
Quality management and customer service in facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Evaluate the principles of quality management
- Evaluate the theories of quality management
- Evaluate the effectiveness of quality systems
- Evaluate how procedures meet the requirements of an organisation
- Develop strategies for improving customer service
- Implement strategies for improving customer service
- Develop strategies for improving customer relationships
- Implement strategies for improving customer relationships
Strategic facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the influences that can affect the strategy and direction of facilities management
- Understand the drivers that can affect the strategy and direction of facilities management
- Understand how to market facilities management within an organisation
- Understand how to promote facilities management within an organisation
- Understand how to market facilities management to clients
- Understand how to promote facilities management to clients
- Understand how to market facilities management to end-users
- Understand how to promote facilities management to end-users
- Understand the importance of embedding innovation in facilities management
- Apply innovative tools in the facilities management industry
- Apply innovative techniques in the facilities management industry
- Establish a creative problem-solving culture within an organisation
Strategic facilities management support services operationsReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop strategies for the effective and efficient delivery of support services within a facilities management context
- Identify opportunities for implementing new or alternative support services to enhance facilities management operations
- Evaluate existing processes and systems to ensure compliance with relevant legislative requirements and industry standards
- Review and evaluate the overall performance of support services operations, identifying areas for improvement and optimisation
Strategic leadership and management in facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop and communicate a compelling vision for a facilities management function that aligns with organisational goals
- Motivate and empower staff within the facilities management function to achieve their full potential
- Adopt a leadership style that encourages innovation and continuous improvement within the facilities management team
- Lead and manage the facilities management function effectively through periods of change and uncertainty
- Use appropriate leadership and management styles to address different situations and challenges within the facilities management environment
Strategic management of information and knowledge in facilities managementReal unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop strategies to manage knowledge and information in support of the facilities management function
- Understand the flow of information and knowledge within an organisation
- Understand how effective information and knowledge use brings benefits to an organisation
- Understand the potential impact of advances in technology used to manage information
- Understand the importance of maintaining operational continuity plans for information technologies
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 6 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Analyse the strategic importance of workplace and facilities services
- Develop productive working relationships with others when delivering facilities management services
- Manage change in a facilities management environment
- Oversee the implementation and review of workplace and facilities services policies
Where this can lead
Property / Facilities Manager
Your career here isn't a fixed ladder; it's more like a climbing wall with many routes. We're committed to helping you find the path that best suits your ambitions and strengths, whether that's leading teams, becoming a recognised expert, or even moving into broader property strategy. The opportunities are there for you to grab.
See the whole journey →Showing 6 roles, drawn from 369 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will develop skills to create and manage an organisation's health and safety policy related to facilities management. The unit covers promoting a health and safety culture, monitoring policy implementation, and reviewing procedures to ensure legal compliance and effectiveness.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for IWFM Level 6 Certificate in Facilities Management
14 units in this credential, in the order it lists them, awarded by Institute of Workplace and Facilities Management.
- Compliance with organisational health and safety and the impact on facilities management
- Corporate responsibility and sustainable facilities management
- Developing strategic relationships in facilities management
- Facilities management governance and risk
- Financial management in facilities management
- Human resource management in facilities management
and 8 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.