How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Institute of Workplace and Facilities Management has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Institute of Workplace and Facilities Management awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Institute of Workplace and Facilities Management.
This Level 4 diploma is for individuals working in facilities management practice. It allows learners to develop skills in areas such as managing facilities services, developing working relationships, and implementing health and safety procedures.
These are the units Institute of Workplace and Facilities Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Institute of Workplace and Facilities Management. It does the teaching and the mapping. Institute of Workplace and Facilities Management sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Carry out energy management of facilities Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the contribution of effective energy management to the efficient and cost-effective operation of facilities.
- Develop a strategy for energy management of facilities, taking into account relevant factors and organisational objectives.
- Communicate the energy management strategy effectively to relevant stakeholders.
- Support the effective use of energy within facilities by implementing the energy management strategy and promoting energy-saving behaviours.
Contribute to sustainable best practice through facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how facilities management practices can contribute to the sustainability of the environment and communities
- Adopt facilities management practices that contribute to sustainability
- Promote and monitor sustainable facilities management practices
Deliver facilities management through people Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to deliver facilities management through people, including motivation, training, and performance management.
- Manage people to deliver facilities management services effectively and efficiently, ensuring compliance with relevant regulations and standards.
Develop and promote facilities management services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to develop facilities management services within an organisational context.
- Understand how to promote facilities management services to relevant stakeholders.
- Identify an organisation’s future facilities management needs based on strategic objectives.
- Recommend ways of improving facilities management services to meet identified needs.
- Promote facilities management services to internal and external clients.
Develop productive working relationships with others when delivering facilities management services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to develop productive working relationships when delivering facilities management services
- Understand how to maintain productive working relationships when delivering facilities management services
- Work effectively with others when delivering facilities management services
Implement change in a facilities management environment Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Establish the drivers for change in the facilities management environment, considering internal and external factors.
- Plan the implementation of changes to facilities management strategy and delivery, including resource allocation and communication strategies.
- Implement changes to facilities management services, monitoring progress and addressing any challenges that arise.
Implement facilities management policies and operational plans Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the nature of facilities management policies
- Understand the nature of facilities management operational plans
- Implement facilities management policies
- Implement facilities management operational plans
Implement health and safety and environmental facilities management procedures Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the health standards which govern the delivery of facilities management services
- Understand the safety standards which govern the delivery of facilities management services
- Understand the environmental standards which govern the delivery of facilities management services
- Set up systems to ensure health standards are met when delivering facilities management services
- Set up systems to ensure safety standards are met when delivering facilities management services
- Set up systems to ensure environmental standards are met when delivering facilities management services
- Implement health, safety, environmental and quality systems when delivering facilities management services
- Monitor health, safety, environmental and quality systems when delivering facilities management services
Manage accommodation and space utilisation Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the process of managing the use of space
- Develop a plan for space utilisation
- Consult with stakeholders on the use of space
Manage facilities management budgets and finances Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the processes for setting, managing and monitoring budgets and finance
- Work with established financial processes for the delivery of facilities management services
- Monitor budgets and finances when delivering facilities management services
Manage facilities management services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the delivery requirements of the facilities management services being provided to the client.
- Understand the importance of planning in facilities management.
- Understand the resources required for facilities management services.
- Carry out the operational plan for facilities management services.
- Monitor and evaluate the delivery of facilities management services.
Manage operational performance in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the facilities management delivery model
- Understand the components of operational performance in facilities management
- Understand how to implement the components of operational performance in facilities management
- Define the performance requirements of facilities management services
- Manage the delivery of facilities management to meet requirements
- Evaluate the operational performance of facilities management services
Manage risks and controls to ensure facilities management business continuity Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the principles and techniques of risk management in the context of facilities management.
- Develop a system to manage risks as part of a business continuity strategy, including risk identification, assessment, and mitigation.
- Monitor and control risks in the delivery of facilities management services, implementing appropriate controls and contingency plans.
Monitor and implement facilities management projects Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to monitor facilities management projects
- Understand how to implement facilities management projects
- Plan facilities management projects
- Develop a facilities management project plan
- Monitor facilities management projects
- Control facilities management projects
Oversee works and maintenance facilities Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to maintain facilities through maintenance activities
- Implement and review works and maintenance procedures
Provide property and asset management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the processes involved in managing property and assets effectively.
- Ensure that facilities meet the required standards and are fit for their intended purpose.
- Manage property and assets in accordance with organisational policies and legal requirements.
Specify and source products and services for facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the procurement process in relation to facilities management, including legal and ethical considerations.
- Manage the procurement of products and services for facilities management, ensuring value for money and compliance with specifications.
- Review and alter procurement processes and suppliers based on performance and changing organisational needs.
Support equality, diversity and individual rights in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the issues involved in promoting equality, diversity and individual rights and responsibilities when delivering facilities management services
- Support people’s equality and individual rights in a facilities management environment
Understand the contribution of facilities management services to organisations Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how facilities management services meet the needs of clients.
- Understand the different types of facilities management services.
- Understand the importance of client relationships in facilities management.
- Deliver facilities management services in a way that responds to the needs of clients.
- Provide information and advice on the nature of facilities management services.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Assess and maintain the role of workplace and facilities services in the organisation
- Standard
Contribute to sustainable practice in workplace and facilities services
- Standard
Deliver facilities management through people
- Standard
Develop productive working relationships with others when delivering facilities management services
- Standard
Develop, promote and market facilities management services
- Standard
Devise, plan and implement workplace and facilities services policies, processes and procedures
- Standard
Identify Risks and Develop Control Measures to Maintain Business Continuity for the Delivery of Workplace and Facilities Services
- Standard
Implement Change
- Standard
Implement health and safety, environmental and quality standards for facilities management
- Standard
Maintain the quality of service delivery in workplace and facilities services
- Standard
Manage accommodation, space and facilities in workplace and facilities services
- Standard
Manage and monitor the efficient use of energy
- Standard
Manage change in a facilities management environment
- Standard
Manage energy efficiency in workplace and facilities services
- Standard
Manage facilities management budgets and finances
- Standard
Manage the operational performance of workplace and facilities services
- Standard
Monitor and implement facilities management projects
- Standard
Oversee the implementation and review of workplace and facilities services policies
Showing 18 of 22 standards these units map to.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
Where this can lead
Director of FM Procurement
This role can lead to wider operational leadership, such as Chief Operating Officer or Chief Real Estate Officer.
See the whole journeyThe credits, and who awards them
Level 4 credits are regulated, and they are awarded by Institute of Workplace and Facilities Management rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry out energy management of facilitiesContribute to sustainable best practice through facilities managementDeliver facilities management through peopleDevelop and promote facilities management servicesDevelop productive working relationships with others when delivering facilities management servicesImplement change in a facilities management environmentImplement facilities management policies and operational plansImplement health and safety and environmental facilities management procedures
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Implement change in a facilities management environment” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Implement health and safety and environmental facilities management procedures” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Monitor and implement facilities management projects” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Carry out energy management of facilities” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Assess and maintain the role of workplace and facilities services in the organisation
- Contribute to sustainable practice in workplace and facilities services
- Deliver facilities management through people
- Develop productive working relationships with others when delivering facilities management services
- Develop, promote and market facilities management services
- Devise, plan and implement workplace and facilities services policies, processes and procedures
- Identify Risks and Develop Control Measures to Maintain Business Continuity for the Delivery of Workplace and Facilities Services
- Implement Change
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Carry out energy management of facilities, one of this qualification's own units.
Applied to your work in any of these jobs
This unit focuses on energy management within facilities. Learners will understand energy consumption impacts, develop energy management strategies, and support the implementation of energy-saving practices to improve efficiency and reduce costs.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IWFM Level 4 Diploma in Facilities Management Practice
19 units in this credential, in the order it lists them, awarded by Institute of Workplace and Facilities Management.
- Carry out energy management of facilities
- Contribute to sustainable best practice through facilities management
- Deliver facilities management through people
- Develop and promote facilities management services
- Develop productive working relationships with others when delivering facilities management services
- Implement change in a facilities management environment
and 13 more in the full unit list below.
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Learned on your own work, taught one-to-one.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.