How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Institute of Workplace and Facilities Management has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Institute of Workplace and Facilities Management awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Institute of Workplace and Facilities Management.
This IWFM Level 5 Award in Facilities Management is designed for those in the facilities management sector. It covers organisational and facilities management strategy, alongside risk and financial management. Learners will gain knowledge of facilities management development and people management.
These are the units Institute of Workplace and Facilities Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Institute of Workplace and Facilities Management. It does the teaching and the mapping. Institute of Workplace and Facilities Management sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Customer service in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Manage and improve customer relationships within a facilities management context.
- Deliver a customer-focused culture throughout the facilities management team.
- Assess, improve, and monitor customer requirements and satisfaction levels related to facilities management services.
- Develop and evaluate service level agreements (SLAs) for facilities management services.
Energy and utilities management and the impact on facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the principles of energy management
- Understand the principles of utilities management
- Develop an energy management policy
- Develop a utility management policy
- Implement an energy management policy
- Implement a utility management policy
- Manage energy efficiency
- Manage utilities efficiency
- Measure energy efficiency
- Measure utility efficiency
Facilities management development and trends Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Explain how the scope and extent of the facilities management industry has changed over time, considering factors such as technological advancements, outsourcing, and globalisation.
- Evaluate the importance of innovation and change in delivering effective and efficient services within facilities management, including the adoption of new technologies and processes.
- Analyse the changing facilities management roles and responsibilities across different organisations, considering factors such as organisational structure, industry sector, and strategic objectives.
- Assess the impact of social and economic changes, such as demographic shifts, economic cycles, and environmental concerns, on the facilities management industry.
Facilities management support services operations Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to review support services
- Understand how to evaluate support services
- Manage the performance of support services
- Review the performance of support services
- Understand how to review the delivery of support services in compliance with health and safety legislation
- Understand how to monitor budgets related to the provision of a range of support services
- Understand how to review budgets related to the provision of a range of support services
Financial management in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the principles of management accounting in facilities management
- Understand the practices of management accounting in facilities management
- Understand sound financial policies within area of responsibility
- Manage capital budgets in a facilities management context
- Review capital budgets in a facilities management context
- Manage revenue budgets in a facilities management context
- Review revenue budgets in a facilities management context
- Manage cash flow
- Prepare financial cases
Implementing change in an organisation and managing the impact on facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop plans to implement the ‘vision’ for change in an organisation
- Develop processes to implement the ‘vision’ for change in an organisation
- Develop procedures to implement the ‘vision’ for change in an organisation
- Translate the ‘vision’ into a practical reality
- Support others through the change process
- Evaluate the impact of change within an organisation
Managing Information and knowledge in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Collate relevant data from various sources to support decision-making in facilities management.
- Analyse collected data to identify trends and patterns relevant to facilities management.
- Evaluate the analysed data to inform strategic and operational decisions in facilities management.
- Manage information effectively within a facilities management context.
- Manage knowledge resources to support continuous improvement in facilities management.
- Plan the implementation of IT systems to enhance facilities management processes.
- Evaluate the effectiveness of implemented IT systems in supporting facilities management.
Managing facilities management projects Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Plan facilities management projects, considering scope, objectives, and resources.
- Prepare detailed project briefs for facilities management projects.
- Manage project briefs to ensure alignment with project objectives.
- Monitor project briefs to identify and address potential issues.
- Manage a facilities management project budget effectively.
- Monitor project expenditure against the allocated budget.
- Assemble facilities management project teams with appropriate skills and expertise.
- Manage facilities management project teams to ensure effective collaboration and performance.
- Manage project completion to ensure all deliverables are met.
- Oversee project sign-off to formally acknowledge project completion.
- Conduct project reviews to identify lessons learned and areas for improvement.
Managing health and safety in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the legislative framework for health and safety in the workplace in a facilities management context
- Develop health and safety policies and procedures
- Monitor health and safety policies and procedures
- Review health and safety policies and procedures
- Understand how to investigate incidents
- Understand how to report incidents
- Understand how to communicate the organisational culture of health and safety
- Understand how to promote the organisational culture of health and safety
Managing negotiations in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to set strategic objectives for facilities management negotiations.
- Understand how to set tactical objectives for facilities management negotiations.
- Negotiate effectively on an individual basis in facilities management contexts.
- Negotiate effectively as part of a team in facilities management contexts.
- Manage complex negotiations in facilities management situations.
- Apply strategies to achieve successful outcomes in complex negotiations.
Managing people in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Undertake and review human resource planning in a facilities management context, considering factors such as workforce demographics, skills gaps, and succession planning.
- Review and improve processes for selecting and recruiting appropriate people for facilities management roles, using effective recruitment and selection techniques.
- Use and review appropriate processes to manage staff retention in facilities management, including strategies for employee engagement, development, and reward.
- Use and review appropriate processes to manage staff exit from facilities management roles, ensuring compliance with legal requirements and minimising disruption to the organisation.
- Manage and monitor staff performance in a facilities management context, using performance management systems and providing regular feedback and coaching.
- Understand the importance of good communication methods within people management, including effective communication strategies, channels, and techniques.
- Manage stress in the workplace, implementing strategies to prevent and mitigate stress among facilities management staff.
- Understand the implications of compliance and non-compliance with key legislation relating to employment, health and safety, and equality in the facilities management context.
Managing procurement and contracts in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the principles of procurement in relation to the facilities management function
- Use different types of contract within facilities management
- Manage different types of contract within facilities management
- Develop specifications in the procurement of goods and services
- Develop terms and conditions in the procurement of goods and services
- Manage procurement costs effectively
Managing relationships with suppliers and specialists in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Analyse the advantages of involving specialists in facilities management projects.
- Analyse the disadvantages of involving specialists in facilities management projects.
- Build multi-disciplined teams to address complex facilities management challenges.
- Manage multi-disciplined teams to ensure effective collaboration and performance.
- Select suppliers and specialists based on defined criteria to achieve facilities management objectives.
- Appoint suppliers and specialists through appropriate procurement processes.
- Manage supplier performance against agreed service level agreements.
- Monitor supplier performance to identify areas for improvement.
- Manage the close-down of supplier relationships in a professional and efficient manner.
- Evaluate relationships with suppliers to identify areas for improvement.
- Develop relationships with suppliers to foster collaboration and mutual benefit.
- Review relationships with suppliers to ensure ongoing value and alignment with objectives.
Organisational and facilities management strategy Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Explain how organisations develop and review their business strategy, including the use of strategic planning tools and techniques.
- Evaluate different approaches to developing facilities management strategies, considering factors such as organisational goals, resource constraints, and stakeholder expectations.
- Develop and implement a facilities management strategy that aligns with the organisation's overall business strategy and objectives.
- Review and identify the need to change the facilities management strategy in response to changes in the internal and external environment.
- Communicate the facilities management strategy effectively to stakeholders, ensuring that they understand its purpose, objectives, and implications.
Performance measurement in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the relationship between business planning processes and performance measurement in facilities management
- Understand the principles of performance measurement
- Use performance measurement to drive forward the business plan
Property and asset management for facilities managers Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Implement a property portfolio strategy that aligns with the organisation's objectives.
- Manage property costs effectively, including budgeting and cost control measures.
- Manage property and related asset registers, ensuring accuracy and accessibility of information.
- Evaluate how building design impacts on facilities management and property strategies.
- Undertake property relocations, ensuring minimal disruption and efficient transition.
Property, fabric and building services maintenance for facilities managers Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Evaluate the maintenance implications of building structures, considering factors such as age, materials, and design.
- Develop a fabric maintenance strategy that addresses the specific needs of the building.
- Deliver and monitor an effective fabric maintenance service, ensuring quality and value for money.
- Understand building services and control systems and their effect on building use and occupant comfort.
- Develop and manage a maintenance strategy for building services, including planned preventative maintenance.
- Use building management systems and control technology to manage building services efficiently and effectively.
Quality management in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Apply the principles of quality management to improve the facilities management function within an organisation.
- Evaluate the impact of quality standards and accreditation schemes on facilities management operations.
- Develop and design a quality management system suitable for a facilities management environment.
- Develop and manage a programme of continuous improvement within the facilities management function.
Reflective facilities management practice Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the importance of being a reflective practitioner in facilities management
- Use feedback in personal development
- Plan for personal development
- Plan for professional development
- Reflect on own strengths as a learner and in practice
- Reflect on own limitations as a learner and in practice
Risk management in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop a risk management policy for an organisation
- Disseminate a risk management culture within an organisation
- Establish risk criteria for an organisation
- Review risk criteria for an organisation
- Review organisational activities to identify potential risks
- Evaluate organisational activities to identify potential risks
- Manage the risk management process in an organisation
- Improve the risk management process in an organisation
- Review the effectiveness of actions taken to reduce risk
- Review the effectiveness of actions taken to maintain business continuity
Space management for facilities managers Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop a strategy for space allocation in offices and buildings, considering factors such as occupancy levels and functional requirements.
- Assess the impact of building structure and building services on space management, identifying potential constraints and opportunities.
- Prepare briefs for space layouts, incorporating user needs and best practice principles.
- Programme and manage changes in accommodation, ensuring minimal disruption and efficient use of resources.
- Introduce new developments in the use of space, such as flexible working arrangements and collaborative spaces.
Sustainability and environmental management and the impact on facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Develop a policy that protects the environment and supports corporate responsibility
- Manage a policy that protects the environment and supports corporate responsibility
- Understand the impact of the facilities management function on the environment
- Improve environmental awareness in facilities management
- Improve corporate responsibility in facilities management
- Manage waste effectively within a facilities management context
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Analyse the strategic importance of workplace and facilities services
- Standard
Contribute to workplace and facilities services projects
- Standard
Evaluate Opportunities for Innovation and Improvement
- Standard
Manage a range of workplace and facilities services
- Standard
Manage accommodation, space and facilities in workplace and facilities services
- Standard
Manage and monitor the efficient use of energy
- Standard
Monitor and implement facilities management projects
- Standard
Oversee works and maintenance of facilities
- Standard
Supplying information for management control
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
- 1 record
- 23 records
- 2 records
- 1 record
Showing 6 roles, drawn from 587 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Property / Facilities Manager
This work can lead to managing teams across several sites, running a region's property services, or becoming a specialist in areas like health and safety or energy management.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by Institute of Workplace and Facilities Management rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Customer service in facilities managementEnergy and utilities management and the impact on facilities managementFacilities management development and trendsFacilities management support services operationsFinancial management in facilities managementImplementing change in an organisation and managing the impact on facilities managementManaging Information and knowledge in facilities managementManaging facilities management projects
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Managing negotiations in facilities management” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Implementing change in an organisation and managing the impact on facilities management” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Financial management in facilities management” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Quality management in facilities management” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Analyse the strategic importance of workplace and facilities services
- Contribute to workplace and facilities services projects
- Evaluate Opportunities for Innovation and Improvement
- Manage a range of workplace and facilities services
- Manage accommodation, space and facilities in workplace and facilities services
- Manage and monitor the efficient use of energy
- Monitor and implement facilities management projects
- Oversee works and maintenance of facilities
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Customer service in facilities management, one of this qualification's own units.
Applied to your work in any of these jobs
This unit develops learners' ability to manage and improve customer relationships within facilities management. Learners will promote a customer-focused culture, assess and monitor customer satisfaction, and develop and evaluate service level agreements.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IWFM Level 5 Award in Facilities Management
22 units in this credential, in the order it lists them, awarded by Institute of Workplace and Facilities Management.
- Customer service in facilities management
- Energy and utilities management and the impact on facilities management
- Facilities management development and trends
- Facilities management support services operations
- Financial management in facilities management
- Implementing change in an organisation and managing the impact on facilities management
and 16 more in the full unit list below.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.