UK

United Kingdom · Operations · Director/VP (16-20 years)

Director/VP of Operations

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  • Experience bandDirector/VP (16-20 years)
  • Direct reports25-100+ reports
  • Reports toChief Operations Officer (COO)
  • UK framework levelUsually a director, accountable for a division and its numbers

Also advertised as Director of Quality · Head of Quality Operations · VP, Quality Assurance & Control

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

IAO Level 5 Diploma in Leadership and Management Innovate Awarding · Level 5 · covers 1 of 10 standards
GQA Level 5 Diploma in the Practice of Process Safety Management GQA Qualifications Limited · Level 5 · covers 1 of 10 standards
SFEDI Awards Level 5 Diploma in Manufacturing and Production Management (IoSCM) SFEDI Enterprises Ltd. T/A SFEDI Awards · Level 5 · covers 1 of 10 standards
EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence) Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 10 standards
ETCAL Level 3 NVQ Diploma in Engineering Technical Support ETC Awards Limited · Level 3 · covers 1 of 10 standards
EAL Level 3 NVQ Extended Diploma in Engineering Technical Support Excellence, Achievement & Learning Limited · Level 3 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Managing quality and quality systems IAO Level 5 Diploma in Leadership and Management
Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Level 5 Diploma in the Practice of Process Safety Management
Managing Quality SFEDI Awards Level 5 Diploma in Manufacturing and Production Management (IoSCM)
Implement quality assurance methods and procedures EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence)
Implementing Quality Control Systems and Procedures in an Engineering Environment ETCAL Level 3 NVQ Diploma in Engineering Technical Support

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
Automation Fluency building AI into how work runs
Frontier Fluency the next wave, beyond mainstream AI
Foresight Fluency seeing round the corner
Your Plan Illustration

Built for Director/VP of Operations

5 units that map to this job, from the qualifications that cover it.

  1. Managing quality and quality systems Innovate Awarding · covers 1 of 10 standards Level 5
  2. Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Qualifications Limited · covers 1 of 10 standards Level 5
  3. Managing Quality SFEDI Enterprises Ltd. T/A SFEDI Awards · covers 1 of 10 standards Level 5
  4. Implement quality assurance methods and procedures Excellence, Achievement & Learning Limited · covers 2 of 10 standards Level 4
  5. Implementing Quality Control Systems and Procedures in an Engineering Environment ETC Awards Limited · covers 1 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Director/VP of Operations?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Digital Twin & Process Simulation for Quality
  • AI-Driven Predictive Quality & Anomaly Detection
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Director/VP of Operations plan as you set up, starting with the free Growth Mindset module. No card.

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3What this role really is

This role leads quality strategy for a business unit, setting the standards everything made or delivered must meet. It covers long-term planning for product integrity, process quality, and customer trust across a multi-year horizon.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

MasterControl, Veeva QualityDocs, TrackWise Digital (or similar QMS) Strategic

Defining functional requirements, overseeing implementation, driving user adoption, ensuring data integrity, and leveraging system analytics for strategic insights. You're not logging CAPAs; you're ensuring the system enables efficient CAPA management.

SAP S/4HANA QM Module (or similar ERP) Strategic

Architecting quality data integration with ERP, defining quality module configurations, ensuring seamless data flow for traceability and reporting, and using ERP data for high-level quality performance analysis.

Power BI, Tableau (or similar BI tools) Advanced

Defining executive dashboard requirements, interpreting complex quality performance trends, using visualisations to tell compelling stories to the C-suite, and driving data-driven decision-making across the business unit.

Microsoft Office Suite (Excel, PowerPoint, Word) Expert

Building complex financial models for COPQ, crafting high-impact presentations for board reviews, writing comprehensive strategic quality plans, and reviewing detailed reports from your team.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Quality Strategy & Roadmap None (follows defined procedures) None (contributes data for strategy) Recommends strategic improvements within a workstream
Budget Allocation (Quality Function) None None Suggests resource needs for projects
Regulatory Compliance Interpretation Follows SOPs Interprets SOPs for routine cases Interprets complex regulations for specific projects, seeks legal counsel if needed
Major Product Hold/Release Flags non-conformance for review Places holds on specific batches/lots, escalates for release decision Leads investigation for major holds, recommends release/rework/scrap

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Cost of Poor Quality (COPQ) Reduction
The total financial cost associated with defects, rework, scrap, warranty claims, and customer complaints.
Target · Achieve a 15-20% reduction in COPQ as a percentage of revenue over a 2-year period.

If COPQ was £5M last year, you'd aim to bring it down to £4.25M - £4M by the end of year two, through strategic initiatives like process automation and supplier quality programmes.

Major Audit Findings (Internal & External)
The number of significant non-conformances identified during internal and external regulatory or customer audits.
Target · Maintain zero major findings in all external regulatory and customer audits, and reduce internal major findings by 25% year-on-year.

Successfully navigate the annual ISO 9001 certification audit with zero major non-conformances, demonstrating a robust and compliant Quality Management System.

Critical Customer Complaint Rate
The frequency of high-severity customer complaints that impact product safety, regulatory compliance, or result in significant financial loss.
Target · Decrease the rate of critical customer complaints by 25% year-on-year for key product lines.

Reduce critical complaints for Product X from 0.5% to 0.375% of units sold, by implementing targeted process improvements identified through complaint trend analysis.

Supplier Quality Performance (DPPM)
Defects Per Million opportunities from key suppliers, indicating the quality of incoming materials and components.
Target · Improve average DPPM from critical suppliers by 20% within 18 months.

Work with the Supply Chain team to reduce DPPM from our top 5 component suppliers from an average of 500 to 400, through joint improvement programmes and stricter incoming inspection protocols.

Strategic Influence & Collaboration
How effectively you influence peers and senior leadership to embed quality thinking into strategic business decisions, rather than just reacting to quality issues.
  • You're regularly invited to strategic planning meetings for new product development or market entry. Other VPs seek your input on operational changes. You successfully advocate for quality investments in annual budgeting cycles. Your team isn't seen as the 'police' but as a trusted partner in achieving business goals.
Organisational Quality Culture
The extent to which quality is genuinely owned and prioritised at all levels of the business unit, beyond just your direct team.
  • Production teams proactively raise potential quality issues before they become major problems. Training completion rates for quality procedures are consistently high. Employee feedback surveys show a strong understanding and commitment to quality principles. You see continuous improvement suggestions coming from unexpected corners of the organisation.
Talent Development & Succession Planning
Your ability to build, mentor, and retain a high-performing quality team, ensuring a robust talent pipeline for future leadership roles.
  • You have a clear succession plan for key roles within your function. Your direct reports are regularly promoted or take on expanded responsibilities. You're recognised as a leader who invests in their team's growth and development. We see high retention rates within your department compared to industry benchmarks.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Building a Legacy of Excellence

You're constantly looking for ways to elevate our quality standards, not just meet them. You get a real buzz from seeing your team implement a new system that genuinely improves product reliability or customer safety. You're thinking about the long-term impact of your decisions.

Successfully leading the implementation of a new, integrated QMS across the entire business unit, resulting in a 30% reduction in compliance overhead and a stronger audit posture.

Solving Complex Organisational Puzzles

You thrive on untangling intricate process issues that span multiple departments or even external partners. You enjoy dissecting systemic problems, identifying root causes that go beyond simple fixes, and designing solutions that transform how we operate.

Diagnosing why a recurring quality issue persists despite previous CAPAs, then designing and implementing a cross-functional programme that eliminates the root cause by redesigning a critical manufacturing step and retraining all relevant personnel.

Developing & Empowering High-Performing Teams

You genuinely enjoy mentoring your managers and specialists, helping them grow their careers and tackle bigger challenges. You delegate effectively, trust your team, and celebrate their successes, creating an environment where people feel empowered to drive quality improvements.

Seeing a manager you've coached successfully lead a major quality improvement project from conception to completion, presenting the results to senior leadership, and then being promoted to a broader role.

What frustrates people
  • Resistance to change from established departments or long-serving employees.
  • Budget constraints that limit ambitious quality improvement programmes.
  • The 'police' perception of quality, despite efforts to be a partner.
  • Dealing with outdated legacy systems that hinder data analysis and process efficiency.
  • The constant tension between speed-to-market and uncompromising quality standards.
  • Having to justify the value of quality investments repeatedly to non-quality leadership.
What this role does not give you
  • A purely technical, hands-on quality engineering role (you'll be leading, not doing the detailed analysis yourself).
  • A predictable, low-stress environment (quality crises happen, and you're at the helm).
  • An easy path to consensus on all decisions (you'll need to influence and negotiate constantly).
  • Unlimited budget for every quality initiative you envision (you'll need to prioritise and build strong business cases).

8Who you work with

This role drives the overall quality performance and culture across a significant business unit. Your decisions directly influence product reliability, operational efficiency, customer satisfaction, and our compliance standing. You'll be a key player in protecting our brand, ensuring market access, and ultimately, contributing to the company's profitability and long-term sustainability.

Inside the business
  • Chief Operations Officer (COO)
  • VP of Manufacturing
  • VP of Supply Chain
  • Head of R&D
  • Head of Sales & Marketing
  • Chief Financial Officer (CFO)
  • Legal & Regulatory Affairs
Outside the business
  • Regulatory Bodies (e.g., ISO, BSI, industry-specific regulators)
  • External Auditors
  • Key Suppliers & Contract Manufacturers
  • Strategic Customers
  • Industry Associations

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven track record of leading and developing large, multi-level quality teams (20+ people) within a complex manufacturing or operations environment.
  • Extensive experience (16+ years) in quality management roles, with at least 5 years at a Senior Manager or Head of Quality level.
  • Demonstrated success in driving significant reductions in Cost of Poor Quality (COPQ) and improving key quality metrics across a business unit.
  • Experience in leading successful external regulatory and customer audits with zero major findings.
  • Strong financial acumen, including experience managing budgets of £2M+ and building compelling business cases for quality investments.
  • Ability to operate effectively at a strategic level, influencing C-suite executives and board members.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Governance & Quality Data Lakes

With more data sources (IoT, AI, ERP), ensuring data quality, integrity, and accessibility is paramount. You'll need to define the strategy for managing vast amounts of quality data to enable advanced analytics and AI.

Data lineage and traceability for quality records · Data quality frameworks and validation rules · Cloud-based data lake architectures for quality da · Data security and privacy in quality systems · Master data management for quality attributes

  • This quarter: Collaborate with IT and Data teams to understand current data architecture and identify gaps for quality data.
  • Next quarter: Define a clear data governance strategy for quality data within your business unit.
  • Month 6: Champion a project to consolidate disparate quality data sources into a unified data lake.
  • Month 9: Establish clear KPIs for quality data integrity and accessibility.

Quick win: Review your current QMS and ERP data structures. Identify the top 3 data quality issues that hinder your team's analysis and begin addressing them.

Cybersecurity for Operational Technology (OT) & Quality Systems

As manufacturing equipment and quality systems become more connected, they become targets for cyber threats. Protecting these systems is critical to maintaining product integrity and operational continuity.

OT security best practices (e.g., ISA/IEC 62443) · Threat modelling for manufacturing and quality sys · Incident response planning for cyber-attacks on OT · Supply chain cybersecurity for critical components · Data integrity protection in connected quality sys

  • This quarter: Engage with IT Security to understand our current OT cybersecurity posture and identify quality-specific vulnerabilities.
  • Next quarter: Develop a quality-focused OT cybersecurity risk assessment and mitigation plan.
  • Month 6: Integrate cybersecurity requirements into supplier quality audits for critical technology vendors.
  • Month 9: Ensure your team is trained on basic cybersecurity hygiene and incident reporting for quality systems.

Quick win: Conduct a tabletop exercise with IT and Operations to simulate a cyber-attack on a critical quality system and identify response gaps.

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry conferences (e.g., ASQ World Conference, relevant sector-specific quality summits) to stay abreast of emerging trends and network with peers.
  • Participate in executive leadership development programmes focused on strategic thinking, change management, and influencing skills.
  • Engage with industry associations or regulatory bodies to contribute to quality standard development and maintain a strong professional network.
  • Actively mentor junior quality professionals, both within and outside your organisation, to foster the next generation of quality leaders.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Twin & Process Simulation for Quality

Digital twins allow us to create virtual models of our manufacturing processes and products, enabling real-time monitoring, predictive maintenance, and 'what-if' quality scenario testing without disrupting physical operations. This will revolutionise proactive quality management.

  • Real-time data integration from IoT sensors
  • Physics-based modelling and simulation
  • Predictive failure analysis and anomaly detection
  • Virtual testing of process changes for quality imp
  • Closed-loop feedback systems for continuous optimi

AI-Driven Predictive Quality & Anomaly Detection

AI and Machine Learning are moving beyond simple data analysis to truly predict quality deviations before they occur. This means shifting from reactive problem-solving to proactive prevention, a game-changer for efficiency and cost reduction.

  • Supervised and unsupervised learning for quality d
  • Feature engineering for process parameters
  • Real-time sensor data analysis for anomaly detecti
  • Root cause identification using AI algorithms
  • Model interpretability and validation for critical

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Enterprise Quality Management System (QMS) Design & Implementation
  • Advanced Statistical Process Control (SPC) & Six Sigma Methodology (Master Black Belt level)
  • Supply Chain Quality & Risk Management
  • Regulatory Compliance & Audit Leadership
  • Lean Manufacturing Principles for Quality Optimisation

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    From Senior Quality Assurance Manager (Large Organisation)

    5-8 years in a senior management role, leading a significant quality function or multiple teams.

    Skills to master

    • Strategic planning, P&L management, executive communication, organisational design, large-scale change leadership.

    You're ready to move on when

    • Successfully managed a quality budget of £500K-£1M+.
    • Led a team of 10-20+ quality professionals.
    • Consistently achieved significant reductions in COPQ for their area.
    • Presented quality performance and strategy to senior leadership (VP/SVP level).
  2. 2

    From Head of Operations (with strong Quality Focus)

    7-10 years in operations leadership, with a demonstrated passion and track record for driving quality excellence within manufacturing or supply chain.

    Skills to master

    • Deep QMS expertise, regulatory compliance leadership, advanced quality methodologies (Six Sigma Master Black Belt), building a dedicated quality culture.

    You're ready to move on when

    • Owned operational P&L and consistently delivered on quality KPIs within that role.
    • Successfully implemented major quality improvement programmes across multiple operational sites.
    • Demonstrated ability to influence and lead cross-functional quality initiatives.
    • Possesses strong technical understanding of quality systems and standards.
  3. 3

    From Lead Quality Engineer / Quality Architect (Highly Technical)

    8-12 years in highly technical quality roles, followed by 5+ years in a leadership position, demonstrating a blend of deep technical expertise and strategic leadership.

    Skills to master

    • People management, executive presence, financial acumen, cross-functional influencing, change leadership at scale.

    You're ready to move on when

    • Designed and implemented enterprise-level quality systems or processes.
    • Mentored and guided multiple senior quality engineers.
    • Led complex investigations and problem-solving efforts with significant business impact.
    • Demonstrated ability to translate complex technical quality issues into business language for senior leaders.

15Where this role leads

The long view: This role can lead to chief executive positions, board or advisory roles, or work as an independent consultant on quality and operations.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Director/VP of Operations is actually changing.

Where it leads

Roles this leads to

Also named as a next step, with no page in the catalogue yet:

  • VP of Quality / Chief Quality Officer (CQO)

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Managing quality and quality systems, worked against Director/VP of Operations.

Managing quality and quality systems Level 5

Applied to your work in Director/VP of Operations

The objective of this unit is to enable learners to understand, establish, implement, and evaluate quality management systems within an organisation. Learners will be able to manage quality, meet quality standards, and drive continuous improvement by adhering to relevant standards and procedures.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Director/VP of Operations
  • Enterprise Quality Management System (QMS) Design & Implementation
  • Advanced Statistical Process Control (SPC) & Six Sigma Methodology (Master Black Belt level)
  • Supply Chain Quality & Risk Management
  • Regulatory Compliance & Audit Leadership
  • Lean Manufacturing Principles for Quality Optimisation
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Director/VP of Operations is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. VP of Quality / Chief Quality Officer (CQO)

    3-5 years as Director/VP of Operations (Quality focus)

    From business unit leadership to enterprise-wide strategic leadership.

    • Global regulatory intelligence and harmonisation strategies.
    • Advanced enterprise risk management frameworks.
    • Developing and implementing company-wide quality culture programmes.
    • Strategic technology roadmap for global quality systems.

  2. Chief Operations Officer (COO)

    5-8 years as Director/VP of Operations (Quality focus)

    From leading a functional area (Quality) to leading all operational functions.

    • Advanced logistics and distribution network design.
    • Lean enterprise transformation across all operational departments.
    • Strategic capital expenditure planning for manufacturing and infrastructure.
    • Global regulatory compliance for all operational aspects (not just quality).
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real: as a Director, your time is precious. You're paid to think strategically, lead your team, and influence the business. You shouldn't be bogged down by manual data aggregation or drafting repetitive reports. That's where AI comes in.

Imagine having a personal AI assistant that handles the grunt work, giving you back precious hours to focus on what truly matters: setting vision, mentoring your team, and driving transformational quality initiatives. This isn't about replacing you; it's about augmenting your capabilities and making you a more effective, impactful leader.

Predictive Quality Analytics

Use AI models to predict potential quality issues in manufacturing or supply chain before they even happen. Instead of reacting to defects, you'll be proactively preventing them, giving you a significant strategic advantage. This means fewer crises and more time for proactive improvement.

Automated Regulatory Intelligence

AI tools can scan, summarise, and flag relevant changes in global quality standards (ISO, FDA, industry-specific) that impact your business unit. No more sifting through hundreds of pages; get concise, actionable intelligence directly to your inbox, saving you hours of research and ensuring proactive compliance.

Executive Dashboard Generation

Leverage AI to automatically pull data from QMS, ERP, and customer feedback systems, generating first-draft executive summaries and visualisations for your board reports or quarterly reviews. You'll spend less time formatting and more time interpreting and strategising.

Strategic Document Drafting

Use generative AI to create first drafts of strategic quality roadmaps, business cases for major investments, or even complex CAPA summaries for C-suite review. You provide the key points, and the AI handles the structure and language, freeing you up to refine the strategic message.

Common questions

Common questions

How do you become a Director/VP of Operations?

Common routes in include From Senior Quality Assurance Manager (Large Organisation) (5-8 years in a senior management role, leading a significant quality function or multiple teams.), From Head of Operations (with strong Quality Focus) (7-10 years in operations leadership, with a demonstrated passion and track record for driving quality excellence within manufacturing or supply chain.) and From Lead Quality Engineer / Quality Architect (Highly Technical) (8-12 years in highly technical quality roles, followed by 5+ years in a leadership position, demonstrating a blend of deep technical expertise and strategic leadership.). Times vary with prior experience.

Where can a Director/VP of Operations progress to?

This role can lead on to VP of Quality / Chief Quality Officer (CQO) (3-5 years as Director/VP of Operations (Quality focus)) and Chief Operations Officer (COO) (5-8 years as Director/VP of Operations (Quality focus)), depending on the skills you build.

What new skills matter most for a Director/VP of Operations?

Increasingly, Digital Twin & Process Simulation for Quality and AI-Driven Predictive Quality & Anomaly Detection. These are the skills our record of this role lists as growing.

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17Where to go from here

Other roles at Level 7

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in operations

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills in quality leadership, operational excellence, and regulatory compliance carry across industries with complex manufacturing, supply chains, or strict regulation, including automotive, aerospace, pharmaceuticals, food and beverage, and electronics.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

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