How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer SFEDI Enterprises Ltd. T/A SFEDI Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and SFEDI Enterprises Ltd. T/A SFEDI Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from SFEDI Enterprises Ltd. T/A SFEDI Awards.

More on studying for a qualification

01What it is

The Level 5 Diploma is for individuals in manufacturing and production management roles. It covers quality management, port and shipping operations, and demand management. Learners will develop skills in effective operations management processes and management information systems.

These are the units SFEDI Enterprises Ltd. T/A SFEDI Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with SFEDI Enterprises Ltd. T/A SFEDI Awards. It does the teaching and the mapping. SFEDI Enterprises Ltd. T/A SFEDI Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

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02The units

What each unit actually teaches you to do

Contracting in the Procurement Environment Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit introduces different contract types used in procurement and their key features. You'll compare advantages and disadvantages, and understand processes for monitoring and evaluating contractor performance to ensure effective procurement management.

What you'll be able to do

  • Understand the different types of contracts used in procurement
  • Understand processes to monitor and evaluate the performance of contractors
Effective Business Development Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll study strategic planning and development processes within business contexts. The unit emphasises the importance of building and maintaining collabourative business relationships and analyses factors influencing strategic decisions and alignment.

What you'll be able to do

  • Understand the process of strategic planning in business
  • Understand the process of strategic development within a business
  • Understand how to build and maintain collaborative business relationships
Effective Business Management Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers key aspects of effective business management, including Human Resource Management, financial management, and marketing strategies. You'll also understand the impact of legislation on business operations and employee relations.

What you'll be able to do

  • Understand the contribution of Human Resource Management to organisational goals, including recruitment, training, and employee relations.
  • Understand the management of finance in business, including budgeting, financial planning, and cost control.
  • Understand marketing strategies in business, including market research, product development, and promotion.
  • Understand how legislation impacts business, including employment law, health and safety regulations, and environmental protection.
Effective Management of Transport Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit explores the purpose of transport planning across urban, rural, and national contexts, considering historical land use developments and sustainability principles. You'll understand the drivers of transport demand and challenges related to freight movement.

What you'll be able to do

  • Understand the purpose of transport planning in various contexts.
  • Understand how historical developments in land use affect transport planning.
  • Understand how newer trends in land use affect transport planning.
  • Understand how the principles of sustainability are applied to transport planning initiatives.
  • Understand the key drivers behind the demand for transport, including economic and social factors.
  • Understand the challenges associated with freight movement, including logistical and environmental considerations.
Effective Operations Management Processes Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll examine the role of operations management and its connection to strategic planning within a business. The unit includes the design of operations processes and improvement techniques, highlighting challenges in aligning operational activities with strategic objectives.

What you'll be able to do

  • Understand the role of operations and operations management within a business, including its impact on overall success.
  • Support the relationship between operations management and strategic planning, including the challenges this alliance highlights for a business, ensuring alignment of operational activities with strategic goals.
  • Understand the design of operations processes and the design of the products and services that businesses produce, enabling efficient and effective production.
  • Implement operations improvement techniques that could enhance competitive advantage within a business, driving innovation and efficiency.
Effective Procurement Management Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers the key roles and responsibilities within procurement management, the impact of relevant legislation, and the importance of collabourative supplier relationships. You'll learn to evaluate negotiation tools that support effective procurement management.

What you'll be able to do

  • Understand the key roles and responsibilities of management within the procurement function and their strategic focus
  • Understand the impact of relevant legislation and regulations on the procurement function and its activities
  • Understand the benefits and challenges of establishing and maintaining effective collaborative supplier relationships
  • Evaluate and apply various negotiation tools and techniques to support effective procurement management
Finance Management Principles Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll gain an understanding of finance management principles, including how to analyse cost information from various sources and apply standard costing methodologies. The unit also covers techniques to monitor and evaluate financial performance to support business improvement.

What you'll be able to do

  • Analyse cost information obtained from various sources, including financial statements and operational data
  • Understand how standard costing methodologies are used to analyse financial performance and identify areas for improvement
  • Improve financial performance by actively monitoring and analysing relevant financial information and key performance indicators
  • Understand how to improve financial performance by monitoring and evaluating information related to financial activities and performance metrics
Human Resources and People Management Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit examines the strategic role of Human Resource Management (HRM) within organisations, including Human Resource Planning and Development. You'll understand HRM's influence on organisational success and its impact on performance and employee relations.

What you'll be able to do

  • Understand the value of Human Resource Management (HRM) within an organisation, including its strategic importance and contribution to overall business objectives.
  • Understand the principles of Human Resource Planning (HRP), including forecasting future workforce needs and developing strategies to meet those needs.
  • Understand the influence of Human Resource Development (HRD) on organisational success, including training, development, and performance management.
  • Understand the impact of Human Resource Management (HRM) on Performance Measurement and Management (PMM), including the use of HR metrics to track and improve organisational performance.
Inventory Management Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit focuses on inventory management, covering its purpose and the application of traditional models such as Economic Order Quantity. You'll analyse inventory's role in supply chains and how modern systems enhance inventory control and performance.

What you'll be able to do

  • Understand the purpose of inventory management within an organisation, including its role in meeting customer demand and minimising costs.
  • Understand the principles of traditional inventory models, such as Economic Order Quantity (EOQ) and Reorder Point (ROP), and their application in different contexts.
  • Understand the impact of inventory management on the supply chain, including its effects on lead times, costs, and customer satisfaction.
  • Understand how modern inventory systems improve the performance of inventory control, including the use of technology and data analytics to optimise inventory levels and reduce waste.
Logistics Operations Management Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll study the principles of logistics in supply chain support, including scheduling operations to meet customer needs. The unit covers optimisation techniques and the application of technology and quality management within logistics operations.

What you'll be able to do

  • Understand the principles of logistics in supporting a supply chain, including its importance in meeting customer demands.
  • Schedule logistics operations to meet customer needs, ensuring timely and efficient delivery.
  • Support the optimisation of logistics operations, improving efficiency and reducing costs.
  • Understand the application of technology and quality in logistics operations, enhancing performance and reliability.
Management Information Systems Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit explores Management Information Systems (MIS) and their purpose within business contexts. You'll analyse the relationship between MIS and business strategy, evaluate benefits and limitations, and understand how MIS supports organisational change and decision-making.

What you'll be able to do

  • Understand the purpose and impact of using Management Information Systems on a business, including their benefits and limitations.
  • Understand the relationship between Management Information Systems and business strategy, ensuring alignment and support for strategic objectives.
  • Understand how Management Information Systems can drive change within a business, enabling innovation and improved processes.
  • Understand the role Management Information Systems play in decision-making and business development, facilitating informed and strategic choices.
Management of Environmental Considerations in Manufacturing Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
It teaches you to understand environmental impacts caused by manufacturing processes and relevant legislation and regulations. You'll assess environmental risks and explore environmental management and monitoring systems within manufacturing contexts.

What you'll be able to do

  • Understand the various environmental impacts that can be caused by manufacturing processes and activities
  • Understand relevant environmental legislation, regulations, and policymaking frameworks that apply to manufacturing operations
  • Assess environmental risks within a manufacturing context and implement appropriate risk management measures
  • Understand the purpose and application of environmental management and monitoring systems in manufacturing facilities
Management of Innovation within the Global Supply Chain Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll study the capabilities and responsibilities of modern supply chains, including the integration of Industry 4.0 technologies. The unit teaches you to support logistics operations and contribute to the advancement and secure management of supply chain activities.

What you'll be able to do

  • Understand the capabilities of an effective modern supply chain.
  • Understand the responsibilities of an effective modern supply chain.
  • Support the operation of logistics operations.
  • Support the advancement of logistics operations.
  • Support the secure management of logistics operations.
  • Understand the impact of implementing Industry 4.0 advancements into a supply chain environment.
  • Contribute to the employment of modern technologies to support the strategic objectives of a business.
Management of International Freight Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll gain an understanding of international freight forwarding operations, covering air and sea freight, documentation, regulations, and security procedures. The unit also explores the concept of agile ports and the role of multimodal transportation.

What you'll be able to do

  • Understand air freight forwarding operations, including documentation, regulations, and security procedures.
  • Analyse sea freight forwarding operations, including containerisation, shipping routes, and port operations.
  • Assess the concept of an agile port, including its benefits and challenges in a global supply chain.
  • Understand the role of multimodal transportation, including its advantages and disadvantages, and the coordination of different modes of transport.
Management of International Trade Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers the mechanisms and impact of Global Trade Agreements, globalised trade concepts, and sourcing strategies. You'll also explore international trade finance and associated risks, enabling analysis of global trade dynamics and sourcing benefits.

What you'll be able to do

  • Understand the mechanisms of Global Trade Agreements
  • Understand Globalised Trade and Sourcing Strategies
  • Understand International Trade Finance and Associated Risks
Management of Ports and Shipping Operations Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll explore the significance of shipping and international maritime trade, including how business strategy fosters growth. The unit covers container terminal management, agile port concepts, and port operations, enabling learners to evaluate their role in efficient maritime trade.

What you'll be able to do

  • Understand the importance of shipping and international maritime trade to the global economy.
  • Understand how business strategy contributes to growth in maritime trade, including market analysis and competitive advantage.
  • Understand how effective container terminal management aids port operations, including efficiency and safety.
  • Understand the concept of an agile port and its ability to adapt to changing market conditions.
  • Understand port operations and evolutions within a port, including technological advancements and sustainability initiatives.
Management of Road Freight Operations Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll examine the role of road transportation within supply chains, including security requirements and route planning conventions. The unit also covers setting standards and performance measurements to enhance road freight operations.

What you'll be able to do

  • Understand the role of road transportation in supply chains
  • Support the setting of standards and performance measurements within road freight operations
  • Understand the security requirements associated with Road Transport policy
  • Understand route planning conventions of road transport
Management of Sea Freight Operations Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll explore principles of sea freight management, including types of services, cost factors, and relevant legislation and regulations. The unit also covers shipping freight operations and financial strategies applicable to the maritime shipping industry.

What you'll be able to do

  • Understand the principles of Sea Freight Management for a business
  • Understand the legislation and regulations governing the movement of shipping
  • Understand the role of Shipping Freight Operations
  • Understand different financial strategies for shipping
Management of effective Customer Services Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll study the principles of managing effective customer services, focusing on customer relationships and customer-focused culture. The unit includes assessing and improving customer satisfaction and managing customer complaints to enhance organisational performance.

What you'll be able to do

  • Understand the importance of managing customer relationships effectively to enhance customer loyalty and retention
  • Understand how an organisation can cultivate a customer-focused culture that prioritises customer needs and satisfaction
  • Assess current levels of customer satisfaction, monitor customer feedback, and implement strategies to improve customer service delivery
  • Understand the significance of managing customer complaints effectively to resolve issues, maintain customer goodwill, and prevent future problems
Managing Quality Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers a range of quality management systems such as ISO 9001 and Six Sigma, analysing their principles and components. You'll understand the impact of these systems on business performance and customer satisfaction, and research tools to improve organisational quality management.

What you'll be able to do

  • Understand a range of quality management systems used within a business, such as ISO 9001 and Six Sigma.
  • Understand the impact of quality management systems on business performance, customer satisfaction, and regulatory compliance.
  • Research the tools used to manage quality in a business, such as statistical process control and root cause analysis.
  • Understand how quality management tools improve organisational performance by reducing defects, improving efficiency, and enhancing customer loyalty.
Managing the Movement of Goods Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers the principles, processes, and regulations involved in the national and international movement of goods. You'll understand safety, security, and handling requirements, as well as the rationale for outsourcing logistics services.

What you'll be able to do

  • Understand the principles applicable to the national movement of goods.
  • Understand the processes applicable to the national movement of goods.
  • Understand the regulations applicable to the national movement of goods.
  • Understand the principles applicable to the international movement of goods.
  • Understand the processes applicable to the international movement of goods.
  • Understand the regulations applicable to the international movement of goods.
  • Understand the safety requirements when transporting goods.
  • Understand the security requirements when transporting goods.
  • Understand the handling requirements when transporting goods.
  • Understand the need for outsourcing logistics services and the associated benefits.
Planning and Control in Manufacturing and Production Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides an understanding of production planning and control within manufacturing, including demand forecasting, capacity planning, and inventory control methods. You'll identify inter-relationships between production planning, sales planning, and forecasting.

What you'll be able to do

  • Understand the components of production planning and its function within the supply chain, including demand forecasting, capacity planning, and inventory control.
  • Identify the inter-relationships between production planning, sales planning, and forecasting, including how they influence each other and contribute to overall business performance.
  • Understand Master Scheduling and the evolution of manual control systems, including its role in coordinating production activities and meeting customer demand.
  • Understand various measures to improve production planning performance, including lead time reduction, inventory optimisation, and process improvement.
Principles of Advanced Demand Management Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides an understanding of demand management and planning within integrated supply chains. You'll study demand/supply reconciliation, demand management strategies, and performance measures to optimise resource allocation and meet organisational needs.

What you'll be able to do

  • Understand the core concepts of demand management and planning within an organisational context.
  • Understand integrated supply chain operations and the key principles of demand/supply reconciliation to ensure efficient resource allocation.
  • Understand the implementation of appropriate demand management strategies and techniques to optimise business performance.
  • Understand effective performance measures to maintain and improve demand management practice, ensuring continuous improvement.
  • Understand good practices in demand management, key challenges and solutions appropriate to various business contexts, enabling informed decision-making.
Principles of Effective Leadership and Management Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll explore the principles of effective leadership and management, including personal development and communication skills. The unit covers management techniques to meet stakeholder expectations and the role of knowledge in informed decision-making.

What you'll be able to do

  • Understand the principles of leadership.
  • Understand the principles of management.
  • Understand personal development as a manager.
  • Implement opportunities that support effective management techniques to meet stakeholder expectations.
  • Analyse how decision-making is informed by knowledge.
  • Analyse how decision-making is informed by information.
  • Understand the role a manager can play in managing change within an organisation.
  • Understand the role a manager can play in managing projects within an organisation.
  • Understand the role a manager can play in risk assessment within an organisation.
Procurement Management Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll explore project management principles and methodologies, including risk identification and management. The unit covers the processes of monitoring, reviewing, and evaluating projects to ensure effective procurement management.

What you'll be able to do

  • Understand the fundamental principles underpinning project management methodologies
  • Identify and define a suitable management project, including its objectives and scope
  • Understand how to identify potential risks associated with a project and implement effective risk management strategies
  • Monitor the progress of a project, review its performance against objectives, and evaluate its overall success
Supply Chain Management Methodologies Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll gain knowledge of supply chain management methodologies, including how supply chains increase competitive advantage. The unit examines physical and information flows, strategic and operational planning, and the impact of modern technology on supply chain performance.

What you'll be able to do

  • Understand how a supply chain supports organisations to increase competitive advantage
  • Understand the effect of physical and information flows within a supply chain
  • Support the implementation of strategic and operational planning
  • Evaluate how modern technology impacts the supply chain
The Principles of Corporate Social Responsibility and Sustainability Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides an understanding of corporate social responsibility and sustainability principles, emphasising the benefits of ethical practices and sustainability efforts within supply chains. You'll evaluate the impact of global environmental issues on business practices.

What you'll be able to do

  • Understand the advantages of sustainability for a business.
  • Understand the advantages of ethical practices for a business.
  • Evaluate how sustainability efforts in the Supply Chain improve Circular Economy principles.
  • Understand the impact of global environmental issues on businesses and their operations.
  • Understand the need for businesses to improve their environmental performance and reduce their impact.
Warehouse Management Principles Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll study warehouse management principles, including the importance of warehouse policies, resource requirements, and Health and Safety legislation. The unit also covers technological advancements and financial systems relevant to warehouse operations.

What you'll be able to do

  • Understand the importance of a robust warehouse policy, including its role in ensuring efficient and safe operations.
  • Understand the resource requirements of warehousing, including staffing, equipment, and space.
  • Follow Health and Safety legislation applicable to warehouse operations, including risk assessments and safe working practices.
  • Understand the value of Technological advancements in a warehouse, including automation, inventory management systems, and data analytics.
  • Know how financial systems operate within a warehouse, including cost accounting, budgeting, and inventory valuation.
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Communicate and liaise effectively with suppliers and other stakeholders

    Standard
  • Contract for major programmes and projects in procurement and supply

    Standard
  • Contract with other organisations

    Standard
  • Develop and implement a management system to ensure compliance with the requirements of the operator’s licence for freight transport operations

    Standard
  • Identify and mitigate risks in the contracting process

    Standard
  • Identify, promote and monitor supplier compliance relevant legislation

    Standard
  • Initiate and manage supplier contracts

    Standard
  • Manage Quality Systems

    Standard
  • Manage and lead transport planning teams

    Standard
  • Review the outcomes of contracts

    Standard
04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Showing 6 roles, drawn from 330 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

Quality Systems Manager

This work can lead to running a whole quality assurance function, moving into governance, risk and compliance, or moving into wider operational leadership.

See the whole journey
05The credits

The credits, and who awards them

Level 5 credits are regulated, and they are awarded by SFEDI Enterprises Ltd. T/A SFEDI Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Contracting in the Procurement EnvironmentEffective Business DevelopmentEffective Business ManagementEffective Management of TransportEffective Operations Management ProcessesEffective Procurement ManagementFinance Management PrinciplesHuman Resources and People Management

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Navigator The Navigator · your what-if tutor Illustration
The Navigator Your plan for “Effective Business Development” assumes the same two people are free in March. What have you seen that makes you slightly uneasy about that?
You One of them has been pulled onto the migration twice already. Probably fine.
The Navigator That is the thread worth pulling. Let us build the version where it happens a third time and find the move that works either way.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Bring your own plan Create

    For “Effective Business Development” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.

  • Draft the real one Create

    You do “Finance Management Principles” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

  • Map a live decision Analyse

    “Management Information Systems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.

  • Lead it Apply

    “Effective Business Management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
SFEDI Awards Level 5 Diploma in Manufacturing and Production Management (IoSCM)
  • Communicate and liaise effectively with suppliers and other stakeholders
  • Contract for major programmes and projects in procurement and supply
  • Contract with other organisations
  • Develop and implement a management system to ensure compliance with the requirements of the operator’s licence for freight transport operations
  • Identify and mitigate risks in the contracting process
  • Identify, promote and monitor supplier compliance relevant legislation
  • Initiate and manage supplier contracts
  • Manage Quality Systems
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Contracting in the Procurement Environment, one of this qualification's own units.

Contracting in the Procurement Environment Level 5

Applied to your work in any of these jobs

This unit introduces different contract types used in procurement and their key features. Learners will compare advantages and disadvantages, and understand processes for monitoring and evaluating contractor performance to ensure effective procurement management.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for SFEDI Awards Level 5 Diploma in Manufacturing and Production Management (IoSCM)

28 units in this credential, in the order it lists them, awarded by SFEDI Enterprises Ltd. T/A SFEDI Awards.

  1. Contracting in the Procurement Environment
  2. Effective Business Development
  3. Effective Business Management
  4. Effective Management of Transport
  5. Effective Operations Management Processes
  6. Effective Procurement Management

and 22 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.