The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
First-Time Fix Rate (Team)
The percentage of repairs your team completes successfully on the first attempt, without needing a follow-up visit for the same fault within 7 days.
Target · >90% If your team completes 100 repairs in a month and only 8 needed a second visit for the same issue, that's a 92% first-time fix rate. We want to see that number consistently high, showing accurate diagnosis and quality work.
Reduction in Reactive Maintenance Hours
The percentage decrease in hours spent on unplanned, emergency repairs for your area of responsibility, year-on-year.
Target · Decrease by 10% YoY Last year, your area had 500 hours of reactive maintenance. This year, we'd want to see that drop to 450 hours or less. This tells us your planning and proactive work is paying off.
PM Schedule Compliance (Team)
The percentage of scheduled Preventive Maintenance tasks completed on time by your team.
Target · >98% If 50 PM tasks were scheduled for the week and 49 were completed, that's 98% compliance. This shows we're sticking to our plan to prevent breakdowns.
Mean Time To Repair (MTTR) for Complex Faults
The average time it takes your team to diagnose and repair more involved, non-routine equipment failures.
Target · < 4 hours If a complex electrical fault took 3 hours to fix, and a hydraulic issue took 5 hours, the average is 4 hours. We're aiming to keep these tricky repairs as quick as possible without compromising quality.
Quality of Root Cause Analysis (RCA) Reports
How thoroughly and accurately you investigate recurring failures, identifying the true underlying cause and proposing effective, long-term solutions.
- Your RCA reports are clear, well-structured, and use techniques like 5 Whys or Fishbone diagrams. They lead to practical, implemented changes that genuinely prevent repeat failures. You're not just fixing symptoms
- you're eliminating the problem at its source. Other teams (Production, Engineering) will recognise the depth of your analysis.
Effectiveness of Mentoring & Skill Development
How well you guide and develop the junior technicians on your team, helping them to grow their technical skills and problem-solving abilities.
- Your mentees show clear progression in their abilities, moving from L1 to L2 competency within a year. They're more confident in troubleshooting, ask smarter questions, and make fewer mistakes. You'll get feedback from them and the Supervisor about your coaching style and impact.
Proactive Identification of Reliability Improvements
Your ability to spot potential weaknesses in equipment or processes *before* they cause a breakdown, and then propose and help implement solutions.
- You're regularly suggesting modifications to PM schedules, recommending small engineering changes, or identifying training needs based on trends you've observed. You're bringing ideas to the table, not just waiting for problems to land on your desk. This might look like a proposal for a sensor upgrade or a change to a lubrication routine.
Collaboration & Communication with Production
How effectively you work with the Production team, especially during breakdowns, to keep them informed and minimise disruption.
- Production supervisors will tell us you're clear, calm, and provide realistic timelines during outages. You're seen as a partner, not just 'the maintenance guy'. You'll proactively share information about planned downtime or potential issues, avoiding surprises.
