UK

United Kingdom · Operations · Director/VP (16-20 years)

Director, Global Product Quality

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  • Experience bandDirector/VP (16-20 years)
  • Direct reports5-8 reports
  • Reports toVP, Global Quality & Operations Excellence
  • UK framework levelUsually a director, accountable for a division and its numbers

Also advertised as VP of Quality Operations · Head of International Quality · Global Quality Director · Operations Quality Lead

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

IAO Level 5 Diploma in Leadership and Management Innovate Awarding · Level 5 · covers 1 of 10 standards
GQA Level 5 Diploma in the Practice of Process Safety Management GQA Qualifications Limited · Level 5 · covers 1 of 10 standards
SFEDI Awards Level 5 Diploma in Manufacturing and Production Management (IoSCM) SFEDI Enterprises Ltd. T/A SFEDI Awards · Level 5 · covers 1 of 10 standards
EAL Level 4 NVQ Diploma in Engineering Manufacture Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 10 standards
EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence) Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 10 standards
EAL Level 4 NVQ Extended Diploma in Engineering Manufacture Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Managing quality and quality systems IAO Level 5 Diploma in Leadership and Management
Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Level 5 Diploma in the Practice of Process Safety Management
Managing Quality SFEDI Awards Level 5 Diploma in Manufacturing and Production Management (IoSCM)
Implement Quality Assurance Methods and Procedures EAL Level 4 NVQ Diploma in Engineering Manufacture

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Frontier Fluency the next wave, beyond mainstream AI
Your Plan Illustration

Built for Director, Global Product Quality

4 units that map to this job, from the qualifications that cover it.

  1. Managing quality and quality systems Innovate Awarding · covers 1 of 10 standards Level 5
  2. Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Qualifications Limited · covers 1 of 10 standards Level 5
  3. Managing Quality SFEDI Enterprises Ltd. T/A SFEDI Awards · covers 1 of 10 standards Level 5
  4. Implement Quality Assurance Methods and Procedures Excellence, Achievement & Learning Limited · covers 2 of 10 standards Level 4
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Director, Global Product Quality?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI-Driven Quality Strategy & Governance
  • Digital Twin & Simulation for Process Optimisation
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Director, Global Product Quality plan as you set up, starting with the free Automation Fluency module. No card.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

This job sets and oversees product quality standards across international operations. You make sure products meet set standards and customer expectations wherever they are made or sold.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

QMS (Quality Management System) - e.g., MasterControl, Veeva QualityDocs, ETQ Reliance Strategic

Leads the selection, enterprise-wide implementation, and ongoing governance of our global QMS. Defines the integration strategy with other critical business systems (ERP, PLM) and ensures it supports our global quality objectives. You'll use it to monitor the overall health and compliance of our QMS.

ERP (Enterprise Resource Planning) - e.g., SAP S/4HANA (QM Module), Oracle NetSuite, MS Dynamics 365 SCM Architect

Defines the master data strategy for all quality-related objects within the ERP. Approves major configuration changes that impact global quality operations and ensures data integrity for traceability, inventory control, and financial reporting related to quality. You'll use its data for strategic decisions.

Statistical Analysis Software - e.g., Minitab, JMP Strategic

Sets the corporate standards and best practices for statistical methods used in quality. Champions data-driven decision-making at the leadership level, using statistical evidence to justify major quality investments, process changes, or product releases. You'll interpret complex statistical reports from your team.

PLM (Product Lifecycle Management) - e.g., Siemens Teamcenter, PTC Windchill, Arena PLM Strategic

Influences the PLM governance board to ensure quality requirements are built into the product development lifecycle from the concept stage. Oversees the quality aspects of the Engineering Change Notice (ECN) process globally, ensuring proper validation and verification.

Data Visualization & Analytics - e.g., Power BI, Tableau Strategic

Defines the Key Performance Indicators (KPIs) for the entire global quality function. Uses executive dashboards in Tableau Server/Power BI Premium to present quality strategy, performance, and key risks to the C-suite and the Board. You'll use these tools to drive strategic conversations.

Collaboration & Project Management - e.g., Jira, Confluence, MS Teams Strategic

Uses these tools to manage the entire portfolio of global quality initiatives, allocating resources, tracking progress of major programmes, and reporting status to executive stakeholders. You'll ensure your teams use these effectively for transparency and accountability.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Global Quality Strategy & Policy No involvement; follows established policies. Proposes minor improvements to existing policies within their project scope. Designs and recommends new policies for specific product lines or regions, with Director approval.
Major Capital Expenditure for Quality Infrastructure Identifies need for new equipment, escalates to supervisor. Researches potential equipment, provides cost estimates to manager. Evaluates vendors, prepares business case for equipment up to £25K, recommends to Director.
Product Release for Borderline Quality Escalates any out-of-spec product to supervisor; no authority to release. Investigates out-of-spec product, provides data to manager, recommends disposition (hold, rework, scrap). Leads investigation, assesses risk, recommends disposition to Director, but cannot unilaterally release.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Cost of Poor Quality (CoPQ) Reduction
The total cost associated with preventing, detecting, and rectifying quality issues (e.g., scrap, rework, warranty claims, recalls).
Target · Reduce CoPQ as a percentage of revenue from 2.5% to below 2.0% within 18 months.

If our revenue is £100M, reducing CoPQ from £2.5M to £2.0M means a direct £500,000 saving. You'll present the initiatives that drove this.

Global Warranty Claim Rate
The percentage of products sold that result in a customer warranty claim due to a quality defect.
Target · Reduce the global warranty claim rate by 15% year-on-year.

If we had 10,000 warranty claims last year, we'd expect no more than 8,500 this year. You'll need to show how your programmes are making that happen.

Major Non-Conformance Rate (Internal & External Audits)
The number of significant audit findings that indicate a systemic failure of our Quality Management System (QMS).
Target · Achieve zero major non-conformances in all external ISO 9001/industry-specific surveillance audits and reduce internal major audit findings by 50% YoY.

Passing our annual ISO 9001 audit with zero major findings is a big win. Internally, if we found 4 major issues last quarter, we'd expect 2 or fewer this quarter.

Supplier Defective Parts Per Million (DPPM) for Critical Components
The number of defective parts per million received from our most critical international suppliers.
Target · Achieve a 20% year-on-year reduction in DPPM for the top 10 critical suppliers.

If a key supplier sends us 500 defective parts per million, your goal is to get that down to 400. You'll work with your team and Procurement to make it happen.

QMS Maturity & Effectiveness
The overall robustness, efficiency, and proactive nature of our global Quality Management System.
  • You'll see this in our QMS being consistently praised by external auditors, our internal teams actually using the system effectively (not just bypassing it), and a clear, measurable reduction in recurring quality issues. People will proactively suggest QMS improvements, not just complain about it. Frankly, it's about moving from reactive firefighting to proactive prevention.
Cross-Functional Influence & Collaboration
Your ability to get other departments (Product, Engineering, Sales, Supply Chain) to buy into and actively support quality initiatives, even when it's inconvenient.
  • You'll be regularly invited to strategic planning meetings outside of Operations. Other VPs will seek your input on new product launches or supplier selection. You'll see quality considerations embedded early in design phases, not just as an afterthought. When a tough quality decision needs to be made, your recommendations will carry weight and be acted upon, even if it means delaying a launch or spending more money.
Talent Development & Team Leadership
Your effectiveness in building, mentoring, and retaining a high-performing global quality team.
  • Your direct reports will consistently hit their targets and show clear career progression. You'll have a strong succession plan in place for key roles. Team engagement scores will be high, and we'll see a low regrettable attrition rate. You'll be known for developing future quality leaders, not just managing current ones.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Protecting Brand Reputation & Customer Trust

You'll feel a deep sense of responsibility for ensuring every product we ship is safe and reliable. This means you'll be driven to implement robust quality controls, investigate every significant customer complaint thoroughly, and proactively address potential issues before they escalate. It's about knowing your work directly prevents negative headlines and keeps our customers happy.

Successfully leading a global initiative that prevents a potential product issue from reaching customers, saving the company millions in potential recall costs and maintaining our reputation for excellence.

Driving Enterprise-Wide Operational Excellence

You're motivated by seeing systemic improvements, not just one-off fixes. You'll get a real kick out of designing and implementing global quality programmes that streamline processes, reduce waste, and improve efficiency across all our operations. This means you'll spend time building scalable solutions, not just putting out fires.

Implementing a new global CAPA process that reduces the average time to close a corrective action by 30% and significantly reduces recurring issues across all manufacturing sites.

Building and Mentoring High-Performing Global Teams

You'll be energised by the opportunity to lead and develop a diverse team of quality professionals across different regions. This means you'll invest time in coaching your direct reports, fostering a culture of continuous improvement, and empowering your teams to solve complex quality challenges. Seeing your team members grow and succeed will be a major driver.

Developing a Senior Quality Manager in APAC to take on a broader regional leadership role, demonstrating successful succession planning and talent development.

What frustrates people
  • Dealing with commercial teams who prioritise speed-to-market over robust quality validation, forcing you to be the gatekeeper.
  • Inheriting legacy quality issues from previous product designs that require significant effort to manage in operations.
  • Navigating complex global regulatory landscapes where requirements can sometimes conflict or be ambiguous.
  • Receiving incomplete or inconsistent quality data from international sites, making root cause analysis a real headache.
  • The constant pressure to reduce costs, which sometimes clashes with the need to invest in quality infrastructure or training.
What this role does not give you
  • A quiet, predictable 9-to-5 job with no surprises. Global quality means issues can arise at any time, across any time zone.
  • A purely technical individual contributor role. You'll be leading and influencing, not just doing the hands-on analysis yourself.
  • A role where you're universally loved. Sometimes, you'll have to make tough, unpopular decisions for the greater good of the company and its customers.

8Who you work with

This role directly impacts our brand reputation, customer loyalty, and financial performance. You'll drive down the Cost of Poor Quality (CoPQ) and ensure we meet all global regulatory requirements, which frankly, is non-negotiable for operating internationally. Your work ensures our products are not just compliant, but genuinely excellent, giving us a competitive edge.

Inside the business
  • VP, Global Quality & Operations Excellence (your boss)
  • Regional Operations Directors (EMEA, APAC, Americas)
  • Heads of Product Development and Engineering
  • Commercial Directors (Sales & Marketing)
  • Chief Financial Officer (CFO) and Finance Leadership
  • Legal and Regulatory Affairs
Outside the business
  • Key International Suppliers and Contract Manufacturers
  • Regulatory Bodies (e.g., MHRA, FDA, EMA)
  • External Auditors (e.g., ISO certification bodies)
  • Strategic Industry Partners
  • Major Customers (for critical quality escalations)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • A proven track record of 10+ years in senior quality leadership roles within a complex, international manufacturing or operations environment, with at least 5 years managing other managers.
  • Demonstrable experience in designing, implementing, and managing a global Quality Management System (QMS) across multiple sites and product lines.
  • Extensive experience leading and successfully closing major CAPA initiatives for systemic, enterprise-level quality issues.
  • Hands-on experience leading major external audits (e.g., ISO, regulatory body audits) and successfully managing audit findings.
  • Strong financial acumen, particularly in understanding and managing the Cost of Poor Quality (CoPQ) and building business cases for quality investments.
  • Experience in managing and developing a diverse, geographically dispersed team of quality professionals.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Storytelling & Visualisation for Executives

With the explosion of quality data, your ability to distil complex global quality performance into compelling, actionable insights for the C-suite and Board is more critical than ever. It's not just about dashboards; it's about telling a clear, concise story that drives strategic decisions.

Narrative Structure for Data Presentation · Executive Dashboard Design Principles · Influencing through Visuals · Contextualising Data for Global Audiences

  • This quarter: Seek feedback from the VP and other executives on your current presentation style and data visualisations.
  • Next 6 months: Take an online course or workshop specifically on 'Data Storytelling for Executives' or 'Advanced Tableau/Power BI for Leadership'.
  • Next 12 months: Redesign your quarterly board quality report, focusing on a clear narrative and executive-level insights.
  • Ongoing: Practice presenting complex data to non-technical audiences, seeking opportunities to refine your message.

Quick win: Before your next executive meeting, simplify your key slides down to 3 main points and one powerful visual. Less is often more.

11Staying current once you are in

What people here do to keep up
  • Regularly attend and present at international quality conferences (e.g., ASQ World Conference, European Quality Congress) to stay current with industry trends and network with peers.
  • Participate in executive leadership development programmes focused on global operations, change management, or strategic influence.
  • Engage with industry working groups or standards bodies to influence the future direction of quality regulations and best practices.
  • Seek out mentorship from C-suite executives or board members to develop broader business acumen and strategic perspective.
  • Continuously learn about emerging technologies (AI, IoT, Digital Twins) and their application in quality through online courses, webinars, or industry publications.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Driven Quality Strategy & Governance

AI is rapidly transforming how we detect, predict, and prevent quality issues. As a Director, your role will shift from overseeing traditional quality processes to defining the strategic framework for how AI is integrated into our QMS, ensuring data integrity, ethical use, and measurable impact across global operations. Competitors are already using this to gain an edge.

  • AI Model Validation & Explainability
  • Data Governance for AI Quality
  • Ethical AI in Operations
  • AI-Powered Predictive Maintenance Integration

Digital Twin & Simulation for Process Optimisation

The ability to create virtual replicas (digital twins) of our global manufacturing processes allows for 'what-if' scenario planning and process optimisation without disrupting actual production. This is becoming critical for rapid problem-solving and proactive quality improvement, especially in complex, distributed operations.

  • Digital Twin Architecture for Manufacturing
  • Simulation Modelling for Quality Prediction
  • Real-time Data Integration (IoT)
  • Virtual Commissioning & Validation

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Lean Six Sigma (DMAIC/DFSS)
  • ISO Standards & Global Regulatory Compliance
  • Advanced CAPA & Systemic Root Cause Analysis
  • Strategic Supplier Quality Management (SQM)
  • Advanced Product Quality Planning (APQP) & FMEA

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    From Principal Manager, International Product Quality (L5)

    3-5 years as a Principal Manager.

    Skills to master

    • Mastering enterprise-level strategic planning, P&L management for a significant business unit, leading managers of managers, and demonstrating consistent success in driving major quality transformations.

    You're ready to move on when

    • Consistently exceeding quality KPIs for your business unit.
    • Successfully mentoring and developing multiple direct reports into more senior roles.
    • Demonstrating strong influence on cross-functional executive peers.
    • Leading successful, complex, multi-regional quality improvement programmes from conception to sustained results.
  2. 2

    From Head of Quality (Single Business Unit/Major Region)

    5-7 years leading quality for a large business unit or a major geographical region.

    Skills to master

    • Expanding your scope beyond a single unit or region to understand and manage global quality complexities, harmonising diverse systems, and influencing at a global executive level.

    You're ready to move on when

    • Proven ability to manage quality for a significant P&L or revenue stream.
    • Experience navigating complex regulatory environments in multiple countries.
    • Demonstrable success in integrating quality across different functions (e.g., R&D, Supply Chain, Manufacturing) within your scope.
    • Strong track record of building and leading high-performing quality teams.
  3. 3

    From Senior Director/Head of Operations Excellence (with strong Quality focus)

    4-6 years in a broad Operations Excellence role with significant quality responsibilities.

    Skills to master

    • Deepening your specialisation in product quality, particularly in regulatory compliance and QMS architecture, while still leveraging your broader operational expertise.

    You're ready to move on when

    • Demonstrated ability to drive Lean Six Sigma transformations with measurable quality outcomes.
    • Strong understanding of manufacturing processes and their impact on product quality.
    • Proven experience in implementing and optimising operational systems that directly impact quality.
    • Ability to translate operational efficiency goals into concrete quality improvements.

15Where this role leads

The long view: This role can lead to positions such as Chief Operations Officer or Chief Quality Officer, overseeing operations or quality across a whole organisation.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Director, Global Product Quality is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Managing quality and quality systems, worked against Director, Global Product Quality.

Managing quality and quality systems Level 5

Applied to your work in Director, Global Product Quality

The objective of this unit is to enable learners to understand, establish, implement, and evaluate quality management systems within an organisation. Learners will be able to manage quality, meet quality standards, and drive continuous improvement by adhering to relevant standards and procedures.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Director, Global Product Quality
  • Lean Six Sigma (DMAIC/DFSS)
  • ISO Standards & Global Regulatory Compliance
  • Advanced CAPA & Systemic Root Cause Analysis
  • Strategic Supplier Quality Management (SQM)
  • Advanced Product Quality Planning (APQP) & FMEA
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Director, Global Product Quality is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. VP, Global Quality & Operations Excellence (L7)

    3-5 years as Director, Global Product Quality.

    This is a significant step up to the C-suite level, reporting directly to the COO or CEO. You'll be accountable for the entire enterprise's quality and operational excellence strategy, integrating it directly with the overall business strategy.

    • Defining the enterprise-wide quality and operational excellence roadmap, including digital transformation initiatives.
    • Managing relationships with global regulatory bodies at the highest level.
    • Leading major organisational restructuring to optimise quality and operational performance.
    • Driving a culture of continuous improvement across the entire company.
Working with AI on the job

Working with AI

Where AI is starting to help

Honestly, the sheer volume of data, reports, and global communication in quality leadership can be overwhelming. But here's the thing: AI isn't just for junior analysts anymore. It's a game-changer for Directors like you, freeing up precious time from mundane tasks so you can focus on strategic thinking, influencing, and actual leadership.

We're building an AI Productivity Hub specifically for Operations leaders. It's not about replacing you; it's about giving you a powerful co-pilot that handles the grunt work, synthesises complex information, and even drafts your reports. Imagine having more time for strategic planning, mentoring your team, or tackling those really thorny global quality challenges.

Automated Defect Detection & Root Cause Insights

Use computer vision AI to automatically flag cosmetic defects or assembly errors on production lines, giving your teams real-time alerts. For you, the AI will then analyse these defect patterns across global sites, suggesting potential systemic root causes and even recommending CAPA strategies, saving you hours of manual investigation and report aggregation.

Predictive Quality & Risk Forecasting

Apply machine learning models to thousands of sensor readings from manufacturing equipment and supplier data across the globe. The AI predicts when a process is likely to drift out of spec before it happens, preventing scrap and rework. For you, this means proactive risk dashboards, allowing you to allocate resources strategically and prevent major quality events, rather than just reacting to them.

Global Complaint & Trend Synthesis

Use Natural Language Processing (NLP) to analyse customer complaints, support tickets, and online reviews from multiple countries and languages. The AI identifies and clusters emerging quality issues, translating them into actionable insights for your leadership team. This means you'll spot global trends and potential product risks long before they become visible in traditional warranty data, giving you a massive strategic advantage.

Intelligent Audit & Board Report Drafting

Use a generative AI assistant to create a first draft of complex supplier audit reports, internal QMS review summaries, or even sections of your board-level quality presentations. By feeding it structured audit findings or performance data, it generates well-formatted, professional documents, freeing you from tedious documentation and allowing you to focus on refining the strategic message and data interpretation.

Common questions

Common questions

How do you become a Director, Global Product Quality?

Common routes in include From Principal Manager, International Product Quality (3-5 years as a Principal Manager.), From Head of Quality (Single Business Unit/Major Region) (5-7 years leading quality for a large business unit or a major geographical region.) and From Senior Director/Head of Operations Excellence (with strong Quality focus) (4-6 years in a broad Operations Excellence role with significant quality responsibilities.). Times vary with prior experience.

Where can a Director, Global Product Quality progress to?

This role can lead on to VP, Global Quality & Operations Excellence (3-5 years as Director, Global Product Quality.), depending on the skills you build.

What new skills matter most for a Director, Global Product Quality?

Increasingly, AI-Driven Quality Strategy & Governance and Digital Twin & Simulation for Process Optimisation. These are the skills our record of this role lists as growing.

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17Where to go from here

Other roles at Level 7

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in operations

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills in global quality management, regulatory compliance and operational excellence apply across many industries. This includes sectors with complex manufacturing, supply chains or regulatory demands, such as medical devices, automotive, aerospace, pharmaceuticals, high-tech manufacturing and FMCG.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Automation Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.