UK

United Kingdom · Property and facilities · Principal/Manager (12-16 years)

Office Services Director

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandPrincipal/Manager (12-16 years)
  • Direct reports10-25 reports
  • Reports toDirector of Real Estate & Facilities
  • UK framework levelUsually someone running a function, or a director

Also advertised as Head of Workplace Operations · Facilities & Workplace Lead (Country/BU) · Senior Facilities Manager (Portfolio) · Workplace Experience Director

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

IWFM Extended Level 6 Diploma in Facilities Management Institute of Workplace and Facilities Management · Level 6 · covers 1 of 11 standards
IWFM Level 6 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 6 · covers 1 of 11 standards
IWFM Level 7 Extended Diploma in Facilities Management Institute of Workplace and Facilities Management · Level 7 · covers 1 of 11 standards
IWFM Level 4 Diploma in Facilities Management Practice Institute of Workplace and Facilities Management · Level 4 · covers 6 of 11 standards
IWFM Level 5 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 4 of 11 standards
IWFM Level 5 Award in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 4 of 11 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Strategic facilities management support services operations IWFM Extended Level 6 Diploma in Facilities Management
Managing Staff and Customers in Facilities Management IWFM Level 7 Extended Diploma in Facilities Management
Manage accommodation and space utilisation IWFM Level 4 Diploma in Facilities Management Practice
Managing health and safety in facilities management IWFM Level 5 Certificate in Facilities Management

The future skills this job leans on

Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Sustainability Fluency building care for people and planet into the work
Your Plan Illustration

Built for Office Services Director

4 units that map to this job, from the qualifications that cover it.

  1. Strategic facilities management support services operations Institute of Workplace and Facilities Management · covers 1 of 11 standards Level 6
  2. Managing Staff and Customers in Facilities Management Institute of Workplace and Facilities Management · covers 1 of 11 standards Level 7
  3. Manage accommodation and space utilisation Institute of Workplace and Facilities Management · covers 6 of 11 standards Level 4
  4. Managing health and safety in facilities management Institute of Workplace and Facilities Management · covers 4 of 11 standards Level 5
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as an Office Services Director?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • ESG & Circular Economy Leadership
  • Workplace Experience Design & Measurement
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Office Services Director plan as you set up, starting with the free Growth Mindset module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

An office services director sets the strategy for office services and facilities management across a business unit or country.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

IWMS/CAFM (iOFFICE, Archibus, ServiceChannel) Strategic

Leading platform selection/RFP processes, overseeing enterprise integration with HRIS/ERP, and using platform data for portfolio strategy and executive reporting. You'll define how the system supports our strategic goals.

BMS (Johnson Controls Metasys, Siemens Desigo, Schneider EcoStruxure) Strategic

Approving capital upgrades to BMS, setting enterprise-wide energy management policies based on system capabilities, and using aggregated data to inform sustainability initiatives and operational efficiency across the portfolio.

Space Planning (AutoCAD, Revit, OfficeSpace Software) Strategic

Using space utilisation data to inform major portfolio decisions (lease renewals, consolidations, new acquisitions), directing long-term space strategy, and ensuring our physical layouts support evolving work styles.

ERP/Financials (Yardi Voyager, Oracle NetSuite, SAP S/4HANA - PM/FI Modules) Strategic

Owning the entire Real Estate & Facilities P&L for your business unit, presenting financial performance to senior leadership, and approving multi-million-pound CapEx projects. You'll be the financial steward for your function.

EHS & Compliance (Intelex, Cority, VelocityEHS) Strategic

Setting corporate EHS policy for your business unit, managing enterprise risk related to facilities, and reporting on EHS performance to the Director and potentially the board/leadership. You're responsible for the safety culture.

Executive Reporting (Power BI, Tableau) Strategic

Defining the key metrics for the function, building and presenting interactive dashboards to the C-suite to justify budgets, strategic initiatives, and demonstrate the value of the facilities function. You'll tell the story with data.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Annual Operating Budget Approval N/A N/A N/A
Capital Project Approval (e.g., major renovation) N/A N/A N/A
Vendor Contract Selection & Negotiation (over £50K) N/A N/A N/A
Team Hiring & Organisational Design N/A N/A N/A

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Total Cost of Occupancy (TCO)
The overall cost of owning or leasing and operating our office spaces, broken down per employee.
Target · Reduce portfolio-wide TCO per employee by 5% year-over-year, or maintain within a defined budget.

If our TCO per person was £10,000 last year, we'd aim for £9,500 this year by optimising space, renegotiating contracts, or improving energy efficiency.

Space Utilisation Rate
How efficiently we're using our office space, typically measured as rentable square feet per person.
Target · Optimise the portfolio to achieve an average of <175 rentable SF per person, depending on the business unit's work style.

After a new floor layout, we find we've gone from 200 SF/person to 160 SF/person, reducing our overall footprint and costs.

CapEx Plan Execution
The successful deployment of our annual capital plan for infrastructure upgrades, renovations, and new projects.
Target · Successfully deploy 98% of the annual capital plan for infrastructure upgrades and projects, staying within a 5% budget variance.

We planned to spend £1.5M on HVAC upgrades and a new security system. You delivered £1.48M of projects, all completed and operational, with no major overruns.

ESG Improvement (Environmental, Social, Governance)
Our progress in making our facilities more sustainable and socially responsible.
Target · Reduce energy consumption across the portfolio by 10% over 3 years, and increase waste diversion rates by 5% annually.

Implemented smart lighting controls across 80% of the portfolio, leading to a 7% reduction in electricity usage this year compared to last.

Strategic Influence & Partnership
How effectively you partner with senior leadership and other departments to shape workplace strategy and gain support for your initiatives.
  • You'll be regularly invited to leadership meetings, your input will be sought on major business decisions impacting space or people, and you'll see your proposals for CapEx or new programmes approved and funded. Other leaders will proactively come to you for advice.
Team Development & Leadership
The growth and effectiveness of your direct and indirect reports, and your ability to build a high-performing team.
  • Your team members will show clear progression (promotions, increased scope), engagement scores for your team will be consistently high, and you'll have a strong bench of talent ready for future challenges. You'll be known for coaching and mentoring.
Vendor Partnership Quality
The strength and effectiveness of our relationships with key facilities vendors, ensuring they deliver value and meet our standards.
  • Vendors will see us as a 'partner of choice', they'll consistently meet or exceed SLAs, and you'll be able to negotiate favourable terms due to strong, trust-based relationships. You'll have very few escalations related to vendor performance.
Crisis Management & Resilience
Your ability to lead effectively during unexpected incidents, ensuring minimal disruption and quick recovery.
  • During a major incident (e.g., power outage, security threat), you'll demonstrate calm, clear leadership. Post-incident reviews will show well-executed plans, quick resolution, and effective communication to all affected parties, maintaining trust and confidence.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Strategic Impact & Ownership

You'll be setting the direction for a significant function, seeing your decisions directly influence how hundreds or thousands of people work. This means owning the P&L, making big CapEx calls, and seeing your workplace strategy come to life.

Leading the design and execution of a new activity-based working strategy across three major offices, seeing a 15% reduction in real estate costs and a 10% increase in employee satisfaction scores.

Building and Developing Teams

You'll be coaching, mentoring, and empowering a team of managers and specialists. Seeing them grow, take on more responsibility, and deliver excellent results under your guidance will be a major driver.

Promoting two of your direct reports into more senior roles within 18 months, having prepared them with new skills and leadership experience.

Solving Complex Organisational Problems

This role is full of knotty challenges—balancing budget constraints with employee experience, managing complex vendor ecosystems, or navigating the politics of space. If you love dissecting these problems and building sustainable solutions, you'll thrive.

Designing and implementing a new global visitor management system that integrates with security, HR, and IT, solving a long-standing compliance and efficiency headache.

What frustrates people
  • The 'Invisible Work' problem: You manage millions in assets and services, but you're only noticed when something breaks. 99.9% uptime is the expectation, not a cause for celebration.
  • Budgetary Squeeze: Constantly being asked to 'do more with less' and justify every pound spent, while also being expected to deliver an exceptional workplace experience.
  • The Politics of Space: Mediating disputes over who gets the window office, why one team's area is colder than another's, and the emotional fallout from departmental moves.
  • Vendor Over-promise, Under-deliver: The daily grind of holding service providers accountable to their contractual SLAs when their performance inevitably slips.
  • Deferred Maintenance Debt: Knowing that critical infrastructure is aging and needs replacement, but struggling to get the capital approved until there's a catastrophic failure.
  • The 'Cost Center' Stigma: Fighting to be seen as a strategic partner who enables productivity and talent retention, rather than just an overhead expense to be cut.
  • Emergency Derailment: Your entire week of planned proactive work can be instantly wiped out by a single urgent issue like a major leak or a security breach, forcing you to constantly reprioritise.
What this role does not give you
  • A purely predictable, routine work schedule. Expect the unexpected, regularly.
  • Immediate, universal appreciation for your preventative work. Most people only notice facilities when something goes wrong.
  • Complete autonomy over budget without rigorous justification. Every major spend needs a solid business case.
  • A quiet, solitary role. You'll be interacting with people constantly, from senior leaders to your cleaning team.

8Who you work with

This role directly shapes the organisational strategy and capability related to our physical workplaces. You'll influence major capital expenditure decisions, drive significant operational efficiencies, and play a critical part in attracting and retaining talent by creating a compelling and functional work environment. Get it right, and you're a strategic enabler; get it wrong, and you're a significant cost and risk.

Inside the business
  • SVP of HR and People Leadership
  • Finance Directors and Controllers (for your business unit/country)
  • Business Unit Leaders (e.g., Head of Sales, Head of Product)
  • Legal and Compliance Teams
  • IT Infrastructure Leadership
  • Health & Safety Committees
Outside the business
  • Key Facilities Management Vendors (e.g., cleaning, security, catering)
  • Landlords and Property Managers
  • Architects and Design Consultants
  • Construction Contractors
  • Industry Bodies (e.g., IFMA, RICS, BIFM)
  • Local Regulatory Authorities

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (12+ years) managing complex, multi-site facilities operations or a significant real estate portfolio, ideally within a corporate environment.
  • Demonstrable experience in leading and developing a team of facilities professionals, including other managers.
  • A strong track record of managing significant operational and capital budgets (P&L responsibility of at least £500K).
  • Experience in strategic vendor management, including contract negotiation and performance oversight for critical services.
  • A solid understanding of commercial real estate principles, lease structures, and landlord-tenant relationships.
  • Demonstrable experience in designing and delivering major capital projects (e.g., office fit-outs, infrastructure upgrades) from concept to completion.
  • Excellent communication and presentation skills, with the ability to influence senior leadership and diverse stakeholder groups.

10What to practise next

Where the job is going, and what to do about it starting this week.

Digital Twin & Smart Building Integration

Digital twins are becoming the backbone of advanced facilities management, offering real-time visibility and predictive capabilities. You'll need to understand how to implement and leverage these complex systems to optimise operations, energy, and space.

Digital Twin Architecture · IoT Sensor Deployment & Data Streams · Predictive Analytics for Facilities · Cybersecurity for OT/IoT Systems

  • This quarter: Research leading digital twin platforms and case studies in facilities management.
  • Next 6 months: Engage with a consultant or vendor to understand the feasibility and potential ROI of a digital twin pilot for one of our key sites.
  • Next 12 months: Oversee the implementation of a small-scale IoT sensor network for a specific asset (e.g., HVAC units) and integrate its data into your IWMS.
  • Ongoing: Stay updated on industry standards and best practices for smart building technologies and data governance.

Quick win: Identify one critical piece of equipment where a simple IoT sensor could provide valuable predictive maintenance data, and explore a low-cost pilot.

Advanced Data Analytics & AI for Portfolio Optimisation

Beyond basic dashboards, you'll need to direct the use of advanced analytics and AI to uncover deeper insights from our vast datasets (IWMS, BMS, ERP, sensor data) to drive strategic decisions for the entire real estate portfolio.

Portfolio-Level Data Integration · Scenario Modelling & Simulation · AI-Driven Demand Forecasting · Data Governance & Ethics

  • This quarter: Take an online course on advanced analytics for business leaders or AI fundamentals.
  • Next 6 months: Work with our data team to develop a consolidated data model for your facilities portfolio, integrating key metrics from different systems.
  • Next 12 months: Lead the development of a predictive model for a specific operational cost (e.g., utility spend) using historical data and external factors.
  • Ongoing: Challenge your team to move beyond descriptive reporting to predictive and prescriptive analytics in their presentations and recommendations.

Quick win: Identify one key business question that current reporting can't answer, and outline what data you'd need and how you'd analyse it to get an answer.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences and seminars (e.g., IFMA World Workplace, Facilities Show UK) to stay current on trends and network with peers.
  • Participating in leadership development programmes, especially those focused on strategic influence, change management, and executive presence.
  • Engaging with professional bodies like IFMA, RICS, or BIFM through committees or special interest groups.
  • Mentoring junior facilities professionals, which helps solidify your own understanding and leadership skills.
  • Taking online courses or certifications in areas like sustainable facilities management, smart building technologies, or advanced data analytics.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

ESG & Circular Economy Leadership

Environmental, Social, and Governance (ESG) factors are no longer 'nice-to-haves'; they're critical business imperatives. Investors, employees, and regulators demand demonstrable progress. The 'circular economy' approach to real estate (reducing waste, reusing materials) is becoming a core part of sustainable operations.

  • Net-Zero Carbon Roadmapping
  • Waste Stream Optimisation
  • Sustainable Procurement
  • Green Building Certifications (Advanced)

Workplace Experience Design & Measurement

The office is no longer just a place to work; it's a destination, a tool for culture, and a key factor in talent attraction. You'll need to move beyond 'facilities' to 'workplace experience', designing environments that genuinely engage and support employees, and then proving their value with data.

  • Employee Journey Mapping (Workplace Focus)
  • Experience-Driven Design Principles
  • Workplace Analytics for Experience
  • Hybrid Work Model Optimisation

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Lease Administration & Abstraction (Strategic)
  • Capital Project Management (CapEx) (Strategic)
  • Space Utilisation & Occupancy Planning (Strategic)
  • Preventive & Predictive Maintenance Program Design (Strategic)
  • Business Continuity & Emergency Response Planning (Strategic)
  • Vendor & Contract Lifecycle Management (Strategic)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    From Senior Facilities Manager (L3)

    3-5 years at L3

    Skills to master

    • Moving from managing individual sites or complex projects to overseeing a broader portfolio or region. Developing strong financial acumen (budgeting, P&L management) and strategic vendor management skills. Stepping up to lead and mentor a small team.

    You're ready to move on when

    • Successfully managed a complex, multi-site operation or a significant capital project (e.g., a major office renovation).
    • Demonstrated ability to manage a facilities budget of at least £250K with strong adherence.
    • Consistently achieved high employee satisfaction scores for your managed sites.
    • Successfully mentored 1-2 junior team members and shown leadership potential.
  2. 2

    From Regional Facilities Lead (L4)

    2-4 years at L4

    Skills to master

    • Scaling your leadership from a regional focus to a business unit or country-wide remit. Taking on full P&L accountability for a larger budget. Developing and executing multi-year strategic plans. Building relationships with executive-level stakeholders.

    You're ready to move on when

    • Successfully managed a regional portfolio, standardising processes and achieving regional KPIs.
    • Managed a budget of £500K+ and demonstrated strong financial control and reporting.
    • Built and led a team of Facilities Managers, showing strong people development skills.
    • Influenced senior regional leaders and presented strategic recommendations with positive outcomes.
  3. 3

    From Corporate Real Estate Manager (External)

    N/A (direct entry)

    Skills to master

    • Adapting to our company culture and specific operational nuances. Quickly building relationships with internal business unit leaders and understanding our unique workplace needs. Translating external real estate expertise into internal operational strategy.

    You're ready to move on when

    • Proven track record of managing a corporate real estate portfolio for a similar-sized organisation.
    • Demonstrable experience in lease administration, portfolio optimisation, and strategic planning.
    • Strong leadership experience, ideally with direct reports.
    • Excellent communication and stakeholder management skills, particularly with executive teams.

15Where this role leads

The long view: This role can lead to global workplace or real estate leadership, or a chief operating officer role overseeing wider operations.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Office Services Director is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Strategic facilities management support services operations, worked against Office Services Director.

Strategic facilities management support services operations Level 6

Applied to your work in Office Services Director

The objective of this unit is to enable learners to develop strategies for the effective delivery of support services within facilities management. Learners will identify opportunities for implementing new services and evaluate existing processes for compliance and performance. This will equip them with the skills to optimise support service operations and ensure alignment with legislative requirements and industry standards.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Office Services Director
  • Lease Administration & Abstraction (Strategic)
  • Capital Project Management (CapEx) (Strategic)
  • Space Utilisation & Occupancy Planning (Strategic)
  • Preventive & Predictive Maintenance Program Design (Strategic)
  • Business Continuity & Emergency Response Planning (Strategic)
  • Vendor & Contract Lifecycle Management (Strategic)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Office Services Director is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Director of Real Estate & Facilities (L6)

    3-5 years in current role

    You'd move from directing a business unit/country's facilities to shaping the entire real estate lifecycle for a larger, more complex portfolio, potentially across multiple countries. This role often involves board-level presentations and significant M&A involvement.

    • Global Portfolio Strategy Developing and executing a global real estate strategy that aligns with the company's long-term international expansion plans.
    • Advanced Lease Negotiation & Transaction Management Leading complex, high-value lease negotiations and real estate transactions at an enterprise level.
    • Workplace Transformation Leadership Driving large-scale, multi-year workplace transformation programmes across the entire organisation.
Working with AI on the job

Working with AI

Where AI is starting to help

Imagine having a super-smart assistant that handles the tedious, repetitive parts of your job, freeing you up to focus on strategy, team leadership, and those big-picture projects. That's what AI can do for you in facilities management.

We're not just talking about buzzwords; we're talking about practical tools that can genuinely transform how you manage our real estate portfolio. From predicting equipment failures to automating budget analysis, AI is already making a huge difference. Here's a glimpse of how you'll use it day-to-day to make your life easier and our operations smarter.

Predictive Maintenance Automation

AI analyses real-time data from IoT sensors on HVAC, elevators, and plumbing systems to predict failures before they happen. As a Director, you'll use this to approve proactive work orders, optimise maintenance schedules across your portfolio, and make data-driven decisions on capital replacements, rather than reacting to emergencies. It's about shifting from reactive firefighting to strategic foresight.

Smart Budget & Opex Analysis

An AI tool continuously analyses utility bills, vendor invoices, and work order costs across your entire business unit. For you, this means instant anomaly detection (e.g., a sudden spike in a building's water usage indicating a hidden leak), highly accurate predictive forecasts for monthly accruals, and automated variance analysis. You'll get a clear, real-time financial picture without drowning in spreadsheets.

Lease Abstraction & Strategic Research

Use AI to scan complex, 100-page lease documents and instantly extract all critical dates, financial obligations, and non-standard clauses. As a Director, you'll also use it to compare terms across multiple lease proposals during site selection, quickly identify potential risks, and inform your long-term portfolio strategy. It drastically cuts down manual reading and reduces the risk of human error, giving you more time for negotiation.

Employee Experience Chatbot (Tier 1 Support)

An AI-powered chatbot, integrated into Slack or Teams, handles a high volume of Tier 1 employee queries ('How do I book a conference room?', 'Where's the nearest first aid kit?'). It can also log service requests directly into the IWMS. For you, this means your team spends less time on repetitive questions and more time on high-value, complex tasks, improving overall service efficiency and employee satisfaction.

Common questions

Common questions

How do you become an Office Services Director?

Common routes in include From Senior Facilities Manager (3-5 years at L3), From Regional Facilities Lead (2-4 years at L4) and From Corporate Real Estate Manager (External) (N/A (direct entry)). Times vary with prior experience.

Where can an Office Services Director progress to?

This role can lead on to Director of Real Estate & Facilities (3-5 years in current role), depending on the skills you build.

What new skills matter most for an Office Services Director?

Increasingly, ESG & Circular Economy Leadership and Workplace Experience Design & Measurement. These are the skills our record of this role lists as growing.

Free tools

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Three free tools, no account needed. Each one ends with a role, a level and a way in.

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17Where to go from here

Other roles at Level 6

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in property and facilities

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills built here, strategic portfolio management, large-scale project delivery, budget ownership and people leadership, transfer to other industries such as retail, hospitality or healthcare. They also suit consulting work in workplace strategy or facilities optimisation.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Growth Mindset module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.