The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Total Cost of Occupancy (TCO) Reduction
The overall cost of owning or leasing and operating our entire property portfolio, calculated per employee.
Target · Reduce portfolio-wide TCO per employee by 5% year-over-year, or by £500,000 across the portfolio.If our TCO was £20M for 2,000 employees last year (£10K/employee), we'd aim for £19M for 2,000 employees this year (£9.5K/employee).
Space Utilisation Rate Optimisation
How efficiently we're using our office space, measured in square feet per person across the portfolio.
Target · Optimise the portfolio to achieve an average of <175 rentable SF per person, down from, say, 200 SF per person.Consolidating two smaller offices into one larger, more efficient space, reducing our total SF by 10% while maintaining headcount.
CapEx Plan Execution & Budget Adherence
The successful deployment of our annual capital expenditure budget for infrastructure upgrades, renovations, and new projects.
Target · Successfully deploy 98% of the annual capital plan for infrastructure upgrades and projects, staying within a 2% budget variance.Completing a £2M data centre upgrade on time and £20K under budget, ensuring critical systems reliability.
ESG (Environmental, Social, Governance) Improvement
Our progress in making our buildings more sustainable and compliant with environmental standards.
Target · Reduce energy consumption across the portfolio by 10% over 3 years, and achieve a 5% reduction in waste to landfill annually.Implementing LED lighting upgrades across 70% of our portfolio, resulting in a 7% energy saving in the first year.
Strategic Influence & Board Engagement
Your ability to shape the company's real estate strategy and effectively communicate its value and risks to the C-suite and Board.
- Regular invitations to executive strategy sessions
- Board members actively seeking your input on property-related matters
- your proposals for major real estate decisions are typically approved with minimal pushback.
Risk Mitigation & Business Continuity
How well you identify, assess, and mitigate risks related to our physical assets and ensure business operations can continue during disruptions.
- Zero significant operational disruptions due to facilities failures
- successful execution of annual emergency response drills
- comprehensive risk register maintained and regularly reviewed with Legal and Compliance
- positive outcomes from external audits.
Team Leadership & Development
Your effectiveness in building, motivating, and developing a high-performing global facilities team.
- High retention rates within your direct and indirect reports
- clear succession plans in place for key roles
- positive feedback in 360-degree reviews regarding your leadership style
- demonstrable growth and promotion of team members.
Workplace Experience & Employee Satisfaction
The overall quality of the physical environment and services provided to employees, impacting their productivity and well-being.
- Consistently high scores (e.g., >80%) in internal employee satisfaction surveys related to workplace environment
- positive feedback from HR regarding the role of facilities in talent attraction/retention
- proactive improvements based on employee feedback.