How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Institute of Workplace and Facilities Management has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Institute of Workplace and Facilities Management awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Institute of Workplace and Facilities Management.
The IWFM Level 5 Diploma in Facilities Management Practice is intended for individuals working in the facilities management sector. It covers areas such as managing working relationships, compliance with regulation, policy implementation, and finance and budgets.
These are the units Institute of Workplace and Facilities Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Institute of Workplace and Facilities Management. It does the teaching and the mapping. Institute of Workplace and Facilities Management sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Co-ordinate work control in major facilities management projects Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to utilise relevant information to effectively co-ordinate work control in major facilities management projects.
- Understand how to organise and control sites and resources to ensure the successful completion of major facilities management projects.
- Use relevant information to develop comprehensive plans and co-ordinate work control in major facilities management projects.
- Effectively organise and control sites and resources to optimise the delivery of major facilities management projects.
Contribute to sustainable best practice through facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how facilities management practices can contribute to the sustainability of the environment and communities
- Adopt facilities management practices that contribute to sustainability
- Promote and monitor sustainable facilities management practices
Develop and mobilise facilities management contracts Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the key elements of a facilities management contract, including scope of services, performance standards, and payment terms.
- Understand the legal and regulatory requirements relating to facilities management contracts.
- Understand the importance of risk management in facilities management contracts.
- Understand the processes involved in mobilising facilities management contracts, including transition planning and communication.
- Develop facilities management contracts that clearly define the scope of services and performance standards.
- Negotiate contract terms and conditions with suppliers.
- Mobilise facilities management contracts effectively, ensuring a smooth transition and minimal disruption to services.
- Monitor contract performance and address any issues that arise.
Expand the provision of facilities management services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to develop facilities management services to meet the evolving needs of the organisation
- Understand how to promote facilities management services to internal and external stakeholders
- Understand how to cultivate business development relationships in facilities management to expand service offerings and client base
- Develop facilities management services that are innovative, cost-effective, and aligned with organisational goals
- Promote facilities management services through effective marketing and communication strategies
Implement change in a facilities management environment Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to establish the drivers for change in the facilities management environment, including internal and external factors
- Plan the implementation of changes to facilities management strategy and delivery, considering potential impacts and risks
- Implement changes to facilities management services effectively, ensuring minimal disruption and maximum benefit
Manage and implement policies in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the purpose and importance of policies and procedures within facilities management organisations.
- Effectively manage policies and procedures in facilities management to ensure organisational objectives are met.
Manage assets in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the organisation’s policies and procedures for managing assets within facilities management.
- Understand the monitoring and control measures that apply to the effective management of assets in facilities management.
- Understand the processes involved in managing assets within a facilities management context.
- Effectively manage assets in facilities management, ensuring their optimal utilisation and maintenance.
Manage compliance with regulation and legislation in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the key regulation and legislation that applies to facilities management activities.
- Understand the processes involved in monitoring compliance with regulation and legislation in facilities management.
- Monitor compliance with relevant regulation and legislation within facilities management operations.
Manage finance and budgets in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the various financial aspects involved in facilities management projects, including cost control and budgeting.
- Understand the financial reporting processes used in facilities management, including the preparation and analysis of financial statements.
- Understand the budget processes used in facilities management, including budget preparation, monitoring, and control.
- Effectively manage finance and budgets for facilities management projects and operations.
Manage working relationships in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the importance of productive working relationships when delivering facilities management services
- Understand how to manage working relationships
- Manage working relationships when delivering facilities management services
Managing information and knowledge in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Collate relevant data from various sources to support decision-making in facilities management.
- Analyse collected data to identify trends and patterns relevant to facilities management.
- Evaluate the analysed data to inform strategic and operational decisions in facilities management.
- Manage information effectively within a facilities management context.
- Manage knowledge resources to support continuous improvement in facilities management.
- Plan the implementation of IT systems to enhance facilities management processes.
- Evaluate the effectiveness of implemented IT systems in supporting facilities management.
Managing people in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Undertake and review human resource planning in a facilities management context, considering factors such as workforce demographics, skills gaps, and succession planning.
- Review and improve processes for selecting and recruiting appropriate people for facilities management roles, using effective recruitment and selection techniques.
- Use and review appropriate processes to manage staff retention in facilities management, including strategies for employee engagement, development, and reward.
- Use and review appropriate processes to manage staff exit from facilities management roles, ensuring compliance with legal requirements and minimising disruption to the organisation.
- Manage and monitor staff performance in a facilities management context, using performance management systems and providing regular feedback and coaching.
- Understand the importance of good communication methods within people management, including effective communication strategies, channels, and techniques.
- Manage stress in the workplace, implementing strategies to prevent and mitigate stress among facilities management staff.
- Understand the implications of compliance and non-compliance with key legislation relating to employment, health and safety, and equality in the facilities management context.
Optimise the use of energy and utilities Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to reduce the impact of facilities management on the environment through sustainable practices
- Reduce energy consumption in facilities management operations through the implementation of energy-efficient technologies and practices
- Use strategy and policy to implement sustainable facilities management practices across the organisation
Plan estates in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the organisation's vision for estates management and how this informs strategic planning
- Understand the organisation's strategy for estates management and how this informs operational planning
- Understand how to plan estates, taking into account organisational objectives and resource constraints
- Understand how to manage estates effectively, including maintenance, compliance, and risk management
- Influence estates management planning through effective communication and stakeholder engagement
- Influence estates management strategy through the provision of data and insights
- Optimise the use of space and assets within the estate to improve efficiency and reduce costs
Procure products and services for facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the key stages of the procurement process in relation to facilities management.
- Understand the legal and ethical considerations involved in facilities management procurement.
- Understand the importance of value for money in facilities management procurement.
- Manage the procurement of products and services, ensuring compliance with organisational policies and procedures.
- Evaluate supplier performance against agreed service level agreements.
- Manage risks associated with the procurement of products and services.
- Review existing procurement processes to identify areas for improvement.
- Alter procurement processes to improve efficiency and effectiveness.
Providing leadership and management in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the key differences between leadership and management roles and responsibilities.
- Understand different leadership styles and their impact on team performance.
- Understand how managerial behaviour can positively or negatively affect organisations, teams and individuals.
- Understand the importance of effective communication and delegation in leadership and management.
- Provide leadership in your area of responsibility in facilities management, motivating and inspiring team members.
- Manage team performance, providing feedback and support to achieve objectives.
- Resolve conflicts and address performance issues effectively.
Quality management in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Apply the principles of quality management to improve the facilities management function within an organisation.
- Evaluate the impact of quality standards and accreditation schemes on facilities management operations.
- Develop and design a quality management system suitable for a facilities management environment.
- Develop and manage a programme of continuous improvement within the facilities management function.
Strategically plan the use of space in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how the use of space impacts upon facilities management operations and service delivery
- Understand how the use of space impacts upon the organisation's overall performance and strategic objectives
- Understand data gathering processes in relation to the use of space in facilities management, including methods for collecting and analysing data
- Understand how to plan the use of space in facilities management, considering factors such as occupancy levels, workflow, and accessibility
- Plan the use of space in facilities management to meet the needs of the organisation and its stakeholders
- Use data to plan the use of space in facilities management, making informed decisions based on evidence and analysis
Understand the facilities management industry Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how facilities management services meet the needs of an organisation
- Understand how to improve the delivery of facilities management within an organisation
- Understand developments within the facilities management industry
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Contribute to sustainable practice in workplace and facilities services
- Standard
Develop productive working relationships with others when delivering facilities management services
- Standard
Devise, plan and implement workplace and facilities services policies, processes and procedures
- Standard
Manage change in a facilities management environment
- Standard
Manage facilities management budgets and finances
- Standard
Oversee the implementation and review of workplace and facilities services policies
- Standard
Procure services and products for workplace and facilities services
- Standard
Provide leadership for your team
- Standard
Supplying information for management control
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 149 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Lead Contract Services Manager
This work builds commercial and leadership skills that can lead to roles such as Head of Real Estate & Facilities or Chief Procurement Officer.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by Institute of Workplace and Facilities Management rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Co-ordinate work control in major facilities management projectsContribute to sustainable best practice through facilities managementDevelop and mobilise facilities management contractsExpand the provision of facilities management servicesImplement change in a facilities management environmentManage and implement policies in facilities managementManage assets in facilities managementManage compliance with regulation and legislation in facilities management
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Co-ordinate work control in major facilities management projects” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Manage finance and budgets in facilities management” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Quality management in facilities management” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Contribute to sustainable best practice through facilities management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Contribute to sustainable practice in workplace and facilities services
- Develop productive working relationships with others when delivering facilities management services
- Devise, plan and implement workplace and facilities services policies, processes and procedures
- Manage change in a facilities management environment
- Manage facilities management budgets and finances
- Oversee the implementation and review of workplace and facilities services policies
- Procure services and products for workplace and facilities services
- Provide leadership for your team
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Co-ordinate work control in major facilities management projects, one of this qualification's own units.
Applied to your work in any of these jobs
This unit teaches learners to co-ordinate work control in major facilities management projects. Learners will use relevant information to organise sites and resources, develop plans, and ensure effective project control.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IWFM Level 5 Diploma in Facilities Management Practice
19 units in this credential, in the order it lists them, awarded by Institute of Workplace and Facilities Management.
- Co-ordinate work control in major facilities management projects
- Contribute to sustainable best practice through facilities management
- Develop and mobilise facilities management contracts
- Expand the provision of facilities management services
- Implement change in a facilities management environment
- Manage and implement policies in facilities management
and 13 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.