United Kingdom · Knowledge management · Director/VP (16-20 years)

Director of Organisational Learning

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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  • Experience bandDirector/VP (16-20 years)
  • Direct reports25-100+ reports
  • Reports toChief Learning & Knowledge Officer (CLKO) or COO
  • UK framework levelUsually a director, accountable for a division and its numbers

Also advertised as VP, Learning & Development · Head of Learning & Knowledge · Chief Learning Officer (CLO) - UK Operations · Global Director, Knowledge Management & Learning

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

1From this job to a course

The qualifications matched to this job

NCFE CACHE Level 5 Diploma in Advanced Playwork (Wales) NCFE · Level 5 · covers 2 of 10 standards
NQual Level 5 Certificate in Leadership and Management NQual · Level 5 · covers 1 of 10 standards
NQual Level 5 Diploma in Leadership and Management NQual · Level 5 · covers 1 of 10 standards
City & Guilds Level 5 Diploma for Leaders and Managers City & Guilds Limited · Level 5 · covers 1 of 10 standards
CMI Level 5 NVQ Diploma in Management and Leadership Chartered Management Institute · Level 5 · covers 1 of 10 standards
Focus Awards Level 3 Diploma in Playwork (RQF) Focus Awards Limited · Level 3 · covers 2 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Provide learning opportunities for colleagues NCFE CACHE Level 5 Diploma in Advanced Playwork (Wales)
Principles of leadership and management NQual Level 5 Certificate in Leadership and Management
Leading and Managing People NQual Level 5 Diploma in Leadership and Management
Leading People - Knowledge City & Guilds Level 5 Diploma for Leaders and Managers
Manage knowledge in an organisation CMI Level 5 NVQ Diploma in Management and Leadership

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Change Fluency taking people through change
Your Plan Illustration

Built for Director of Organisational Learning

5 units that map to this job, from the qualifications that cover it.

  1. Provide learning opportunities for colleagues NCFE · covers 2 of 10 standards Level 5
  2. Principles of leadership and management NQual · covers 1 of 10 standards Level 5
  3. Leading and Managing People NQual · covers 1 of 10 standards Level 5
  4. Leading People - Knowledge City & Guilds Limited · covers 1 of 10 standards Level 5
  5. Manage knowledge in an organisation Chartered Management Institute · covers 1 of 10 standards Level 5
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Director of Organisational Learning?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI Ethics & Governance in Learning
  • Digital Transformation Leadership for Learning
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Director of Organisational Learning plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

3What this role really is

This role shapes how an organisation learns, shares knowledge and adapts to change. It means building the capabilities needed for the next three to five years, keeping ahead of skill gaps as they appear.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

LMS/LXP (Docebo, Cornerstone OnDemand, Degreed) Strategic

Leading platform selection, defining enterprise learning architecture, negotiating multi-year contracts, and governing the entire learning ecosystem to ensure it meets future business needs.

Knowledge Base (Confluence, Guru, Notion) Strategic

Setting the enterprise knowledge management strategy, championing adoption across all business units, and ensuring the knowledge base is integrated into core workflows and business processes.

Authoring Tools (Articulate 360: Rise & Storyline, Camtasia) Architect

Setting standards for instructional design, evaluating new authoring technologies for enterprise adoption, and managing vendor relationships for outsourced content development.

Collaboration (Slack, MS Teams, Miro) Strategic

Defining the strategy for social learning and knowledge sharing, integrating collaboration tools into the formal learning strategy, and fostering a culture of continuous dialogue.

Analytics & Visualisation (Tableau, Power BI) Strategic

Defining the key metrics for the entire learning function, using data to justify significant budget allocations, influencing executive strategy, and telling compelling, data-driven stories to the board.

HRIS (Workday HCM, SAP SuccessFactors) Strategic

Partnering with HRIS leadership to architect integrations that enable a seamless talent marketplace, link learning data to performance management, and support career progression at an enterprise level.

Financial Planning (Anaplan, Workday Adaptive Planning) Advanced

Owning and managing the entire L&D budget (£2M-£10M+), building detailed business cases for major investments, modelling ROI, and defending spending to the CFO and Board.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Strategic Direction for Learning & Knowledge No input, executes defined tasks. Proposes solutions for specific projects within existing strategy. Designs and recommends strategic initiatives for specific workstreams.
Budget Allocation & Spend No budget authority. Requests budget for project-specific tools/resources (up to £1K). Manages project budget (up to £50K), recommends larger spends.
Team Structure & Hiring No hiring authority. Provides input on junior hires. Interviews and provides strong recommendations for junior/mid-level hires.
Vendor Selection & Contracts No vendor interaction. Researches potential vendors for specific tools. Evaluates vendors for specific projects, makes recommendations.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Organisational Capability Index
Overall score reflecting the organisation's readiness in critical skill areas (e.g., AI literacy, leadership effectiveness, market expansion skills).
Target · Increase by 10-15% annually, tied to strategic priorities.

If our 'Digital Transformation Readiness' score was 60% last year, you'd aim for 70-75% this year through targeted programmes and knowledge sharing.

ROI on Strategic Learning Programmes
The return on investment for major learning initiatives, demonstrating direct financial impact.
Target · Achieve a minimum 3:1 ROI on programmes with budgets over £250K.

A leadership development programme costing £500K should show £1.5M+ in savings from reduced attrition, increased productivity, or successful project delivery.

Knowledge Base Effectiveness & Adoption
Measures how well our central knowledge hub is serving the organisation, including content quality, findability, and user engagement.
Target · Achieve 85% 'answer found' rate, 90% content accuracy, and 70% active user engagement monthly.

If our sales team is spending 20% less time searching for product info because the KB is excellent, that's a direct win for sales productivity.

Talent Pipeline Health (Internal Mobility)
The percentage of critical roles filled by internal candidates who have progressed through our learning pathways.
Target · Increase internal fill rate for leadership roles by 5% year-on-year.

If 40% of our Senior Manager roles were filled internally last year, you'd push for 45% this year by ensuring robust development programmes are in place.

Learning & Knowledge Budget Adherence
Managing the overall budget for the function, ensuring spending aligns with strategic priorities and stays within allocated limits.
Target · Maintain spending within 2% of the approved annual budget (£2M-£10M+).

If the annual budget is £5M, you'll need to ensure actual spend is between £4.9M and £5.1M, with clear justifications for any variances.

Strategic Influence & Board Trust
Your ability to shape the executive agenda and be seen as a trusted advisor on talent and capability.
  • You're proactively invited to C-suite strategy sessions, your proposals for major learning investments are approved with minimal pushback, and board members reference your insights in discussions about future growth.
Organisational Learning Culture
The extent to which continuous learning and knowledge sharing are embedded in our day-to-day operations and values.
  • High participation in Communities of Practice, managers actively coaching their teams, a visible increase in internal knowledge sharing initiatives, and positive sentiment in engagement surveys regarding development opportunities.
Talent Retention & Engagement
The impact of learning and development on keeping our best people and ensuring they're engaged with their work.
  • Lower regrettable attrition rates in teams with strong learning pathways, positive feedback in exit interviews about career development, and high scores on 'growth opportunities' in employee engagement surveys.
Innovation & Agility
How well our learning strategy supports the organisation's ability to innovate and respond quickly to market changes.
  • Faster time-to-market for new products, successful adoption of new technologies (e.g., AI tools), and evidence of cross-functional teams effectively sharing knowledge to solve complex problems.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Driving Enterprise-Wide Transformation

You'll spend your days strategising how to shift our entire company's capability, not just one team's. This means designing multi-year roadmaps, influencing executive decisions, and seeing your vision come to life across hundreds of people.

Leading the charge to integrate AI literacy across all departments, seeing a measurable increase in productivity and innovation as a direct result of your strategy.

Building High-Performing Teams & Capabilities

You'll be coaching and mentoring your managers, helping them grow their teams and their own leadership skills. You'll get a kick out of seeing your direct reports develop into strong leaders and specialists, and you'll be building the internal expertise that fuels our future.

Developing a new talent pipeline programme that identifies and fast-tracks high-potential individuals into critical leadership roles, seeing them succeed.

Solving Complex Organisational Problems

You're drawn to the messy, ambiguous challenges – the ones where there's no obvious answer. You'll be diagnosing root causes of performance issues, designing innovative solutions, and measuring their impact, often dealing with conflicting priorities and limited resources.

Tackling a persistent issue like high attrition in a specific department by redesigning the onboarding, continuous learning, and knowledge sharing processes, leading to a significant drop in turnover.

What frustrates people
  • The 'SME Bottleneck' is real: Your entire strategy hinges on brilliant experts who are also the busiest people in the company. Getting them to dedicate time to knowledge sharing often feels like pulling teeth.
  • Proving ROI on 'Soft' Initiatives: Quantifying the dollar-value impact of leadership development or cultural change programmes is notoriously difficult, and you'll constantly battle the CFO for budget.
  • Legacy Tech Handcuffs: You might inherit a clunky, universally hated LMS or knowledge base chosen years ago, preventing you from creating the modern, consumer-grade learning experience you envision.
  • Ownership Without Authority: You'll be held accountable for changing organisational behaviour, yet you have no direct control over managers, incentives, or processes that are often the real drivers of that behaviour.
  • The 'Quick Fix' Request: A senior leader has a bad meeting and immediately demands 'a training on presentation skills for the whole department' without any real diagnosis of the problem, expecting you to just deliver a course.
What this role does not give you
  • A purely operational, 'hands-on' content creation role – you'll be leading, not building individual courses.
  • A role where you always have direct control over all resources and decisions – influencing and negotiation are key.
  • A static, predictable environment – expect constant shifts in priorities and new challenges.
  • Immediate gratification for every initiative – many strategic shifts take time to show full impact.

8Who you work with

You'll directly shape the organisation's capability to adapt, innovate, and grow. Your work impacts our ability to attract and retain top talent, improve operational efficiency, and ultimately, drive revenue and market position. You're responsible for ensuring our collective intelligence is a competitive advantage, not a bottleneck.

Inside the business
  • C-Suite (CEO, COO, CFO, CHRO)
  • Board of Directors (for strategic updates and budget alignment)
  • Business Unit VPs and Directors (Sales, Product, Engineering, Marketing)
  • HR Leadership and Talent Acquisition
  • IT and Security Teams (for system integrations and data governance)
Outside the business
  • Key Vendors and Partners (LMS providers, content creators)
  • Industry Bodies and Professional Associations
  • External Consultants and Thought Leaders
  • Potential M&A targets (for learning integration due diligence)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven track record of leading and scaling a significant Organisational Learning or Knowledge Management function (100+ employees, multi-million-pound budget) for at least 5 years.
  • Demonstrable experience in setting and executing multi-year strategic roadmaps for learning and knowledge at an enterprise level.
  • Experience presenting complex strategies and financial justifications to C-suite executives and Board members.
  • Deep expertise in at least two major learning technologies (e.g., LMS/LXP, Knowledge Base platforms) including selection, implementation, and governance.
  • Strong understanding of the commercial drivers of a business and how learning and knowledge directly contribute to revenue, cost savings, and market position.
  • Significant experience in managing and developing large teams, including managers of managers, fostering a culture of high performance and continuous improvement.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Learning Analytics & Predictive Modelling

Moving beyond descriptive reporting to predictive analytics. You'll need to direct your teams to build models that forecast future skill gaps, predict learning programme effectiveness, and proactively identify at-risk talent. This enables truly proactive strategic planning.

Predictive Attrition Models · Skill Gap Forecasting · Learning Transfer Effectiveness Modelling · Ethical Data Use in AI/ML

  • This month: Review our current analytics capabilities and identify key areas where predictive insights would be most valuable.
  • Next quarter: Engage with external experts or attend a conference on advanced HR/Learning analytics and AI.
  • Within 6 months: Sponsor a pilot project within your team to build a simple predictive model for a specific learning outcome.
  • Within 12 months: Integrate predictive analytics into your quarterly strategic reviews and budget justifications.

Quick win: Challenge your analytics team to identify one key performance indicator that could be predicted with existing data, even if it's a simple correlation, to start building that muscle.

Immersive Learning Technologies (VR/AR/Metaverse)

While still nascent for many, immersive technologies are rapidly gaining traction for high-impact, experiential learning, especially in areas like complex technical skills, leadership simulations, and safety training. You'll need to evaluate their strategic fit and potential ROI for our organisation.

VR/AR Use Cases in Learning · Content Creation for Immersive Environments · Hardware & Infrastructure Requirements · Measuring Impact in Immersive Learning

  • This month: Research current industry leaders and case studies in immersive learning.
  • Next quarter: Arrange demonstrations with 2-3 leading VR/AR learning providers.
  • Within 6 months: Develop a business case for a small-scale pilot project using immersive tech for a specific, high-impact learning need.
  • Within 12 months: Present findings from the pilot and a recommendation for broader adoption or further exploration.

Quick win: Experience a few existing VR/AR learning applications yourself to understand the user experience and potential. It's a great way to get a feel for the technology without a huge investment.

11Staying current once you are in

What people here do to keep up
  • Regularly attending and speaking at industry conferences (e.g., Learning Technologies, World of Learning, KMWorld) to stay abreast of trends and network with peers.
  • Engaging in executive education programmes focused on digital transformation, strategic leadership, or business innovation.
  • Contributing to industry thought leadership through articles, whitepapers, or webinars.
  • Mentoring emerging leaders within the organisation and actively seeking out reverse mentoring opportunities to stay current with new perspectives.
  • Participating in peer groups or executive forums for L&D/KM leaders to share best practices and challenges.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI Ethics & Governance in Learning

As we increasingly use AI for content generation, personalised learning paths, and performance insights, understanding the ethical implications (bias, privacy, data security) and establishing robust governance frameworks becomes paramount. Getting this wrong could lead to significant reputational and regulatory risks.

  • Algorithmic Bias Detection
  • Data Privacy & Security in AI
  • AI Explainability (XAI)
  • Responsible AI Frameworks

Digital Transformation Leadership for Learning

Learning isn't immune to digital transformation. You'll need to lead the charge in integrating new technologies, automating processes, and fostering a digital-first mindset across your function and the wider organisation. This isn't just about implementing tools; it's about fundamentally changing how we operate.

  • Learning Technology Roadmapping
  • Automation of Learning Operations
  • User Experience (UX) in Learning Design
  • Data-Driven Learning Personalisation

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Instructional Design & Learning Experience Architecture
  • Kirkpatrick & Phillips Models for ROI
  • Enterprise Knowledge Auditing & Mapping
  • Communities of Practice (CoP) Strategy & Cultivation
  • Performance Consulting & Root Cause Analysis
  • Andragogy & Neuroscience of Learning

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Head of Learning & Development (from another large organisation)

    Direct entry, assuming 15+ years of relevant experience.

    Skills to master

    • Understanding our specific business context, navigating our organisational politics, and quickly building credibility with our C-suite.

    You're ready to move on when

    • Successfully led a full L&D function (including strategy, budget, and team management) in a company of similar or larger scale.
    • Demonstrated ability to influence executive stakeholders and drive measurable business outcomes through learning initiatives.
    • Experience with significant learning technology implementations and vendor management.
  2. 2

    Head of Knowledge Management (from another large organisation)

    Direct entry, assuming 15+ years of relevant experience, with a strong L&D component in previous roles.

    Skills to master

    • Expanding your strategic oversight to include the full spectrum of organisational learning, not just knowledge capture and sharing.

    You're ready to move on when

    • Proven track record of building and scaling enterprise-wide KM programmes with demonstrable impact.
    • Strong understanding of how knowledge management directly supports learning and performance improvement.
    • Experience leading large teams and managing complex change initiatives.
  3. 3

    Senior Manager, Organisational Learning & Knowledge (Internal Promotion)

    Typically 2-4 years in a Level 5 role.

    Skills to master

    • Developing a broader, enterprise-wide strategic perspective, mastering C-suite influence, and managing a larger, more complex budget.

    You're ready to move on when

    • Consistently exceeded expectations in the Manager role, demonstrating strong leadership and strategic thinking.
    • Successfully owned and delivered multiple high-impact, cross-functional learning or knowledge programmes.
    • Proactively sought out opportunities to engage with senior leadership and contribute to broader organisational strategy.

15Where this role leads

The long view: This work can lead to wider executive leadership, shaping the careers and capabilities of large numbers of people across an organisation.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Director of Organisational Learning is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Provide learning opportunities for colleagues, worked against Director of Organisational Learning.

Provide learning opportunities for colleagues Level 5

Applied to your work in Director of Organisational Learning

This unit aims to equip learners with the skills to encourage learning and development in colleagues. Learners will be able to help colleagues identify learning needs, plan and implement learning opportunities, and review and update their development plans.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Director of Organisational Learning
  • Instructional Design & Learning Experience Architecture
  • Kirkpatrick & Phillips Models for ROI
  • Enterprise Knowledge Auditing & Mapping
  • Communities of Practice (CoP) Strategy & Cultivation
  • Performance Consulting & Root Cause Analysis
  • Andragogy & Neuroscience of Learning
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Director of Organisational Learning is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Chief Learning & Knowledge Officer (CLKO)

    3-5 years in the Director role.

    From Level 6 to Level 7 (C-Suite).

    • Advanced organisational design and workforce planning.
    • Global talent strategy and localisation of learning initiatives.
    • Strategic partnerships with external educational institutions and industry bodies.
    • Public representation of the company's learning and knowledge strategy.
  2. VP, Human Resources / Chief People Officer

    4-6 years in the Director role.

    From Level 6 to Level 7 (C-Suite).

    • Strategic workforce planning across all HR domains.
    • Global HR policy development and implementation.
    • Leading large, multi-functional HR teams.
    • Driving cultural transformation through all people-related initiatives.
Working with AI on the job

Working with AI

Where AI is starting to help

As a Director, your time is precious and best spent on high-level strategy, not sifting through data or drafting routine communications. We're not just talking about using AI; we're talking about strategically deploying it to amplify your impact and transform how our entire learning function operates. Imagine reclaiming hours every week to focus on what truly matters.

Here's how AI isn't just a buzzword, but a practical tool that will help you lead, strategise, and communicate more effectively, allowing you to drive enterprise-level change with unprecedented speed and insight. You'll be directing your teams to use these tools, but also using them yourself to stay ahead.

Content Strategy & Gap Analysis

Direct AI to analyse vast amounts of internal data – user search queries, support tickets, performance reviews, and existing content – to pinpoint critical knowledge gaps and learning needs across the organisation. This replaces weeks of manual analysis, giving you immediate, data-backed insights to inform your strategic content roadmap.

Strategic Reporting & Board Presentations

Use AI to synthesise complex learning analytics, ROI data, and market trends into concise, impactful reports and presentation drafts for the C-suite and Board. AI can help you craft compelling narratives, identify key takeaways, and even suggest visualisations, freeing you to refine the message and prepare for tough questions.

Learning Ecosystem Architecture & Optimisation

Employ AI to model different learning pathway designs, predict their impact on skill acquisition, and identify potential bottlenecks in your learning ecosystem. AI can help you optimise resource allocation, personalise learning experiences at scale, and even simulate the effects of new platform integrations before you commit.

Executive Communication & Influence

Use AI as a thought partner to draft targeted communication strategies for major organisational learning initiatives. Generate different versions tailored for various executive stakeholders (e.g., CFO, CHRO, CEO), ensuring your message resonates and secures the buy-in needed for large-scale transformation.

Common questions

Common questions

How do you become a Director of Organisational Learning?

Common routes in include Head of Learning & Development (from another large organisation) (Direct entry, assuming 15+ years of relevant experience.), Head of Knowledge Management (from another large organisation) (Direct entry, assuming 15+ years of relevant experience, with a strong L&D component in previous roles.) and Senior Manager, Organisational Learning & Knowledge (Internal Promotion) (Typically 2-4 years in a Level 5 role.). Times vary with prior experience.

Where can a Director of Organisational Learning progress to?

This role can lead on to Chief Learning & Knowledge Officer (CLKO) (3-5 years in the Director role.) and VP, Human Resources / Chief People Officer (4-6 years in the Director role.), depending on the skills you build.

What new skills matter most for a Director of Organisational Learning?

Increasingly, AI Ethics & Governance in Learning and Digital Transformation Leadership for Learning. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 7

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in knowledge management

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills built in this role, strategic leadership, organisational transformation, P&L management and human capital development, transfer across most industry sectors, from tech and finance to healthcare and manufacturing. The ability to build capability and drive change carries into any of them.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Director of Organisational Learning plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.