How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Management Institute has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Management Institute awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Management Institute.
01What it is
The CMI Level 5 NVQ Diploma in Management and Leadership is designed for middle managers to develop their leadership and management skills to lead and manage individuals and teams effectively. This qualification includes mandatory and optional units covering a range of management and leadership disciplines.
These are the units Chartered Management Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Management Institute. It does the teaching and the mapping. Chartered Management Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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02The units
What each unit actually teaches you to do
Conduct quality audits Real unit · Chartered Management Institute
You'll develop the ability to conduct quality audits by understanding quality management principles and audit procedures. The unit covers planning, executing, and documenting audits to support continuous improvement and compliance.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Understand the purpose and scope of quality audits
- Understand the roles and responsibilities of auditors and auditees
- Prepare to carry out quality audits by gathering relevant documentation and information
- Develop an audit plan and schedule
- Conduct quality audits in a professional and objective manner
- Gather evidence and document findings accurately
- Communicate audit results effectively to relevant stakeholders
Contribute to the design and development of an information system Real unit · Chartered Management Institute
This unit covers information system design requirements, including understanding user needs and functional specifications. You'll contribute to system specifications and recommend development options considering technical constraints.
What you'll be able to do
- Understand information system design requirements, including user needs, functional specifications, and technical constraints.
- Contribute to the specification of an information system, providing input on features, functionality, and usability.
- Recommend options for the development of an information system, considering factors such as cost, scalability, and security.
Contribute to the design and development of an information system Real unit · Chartered Management Institute
This unit involves understanding the design requirements for an information system and contributing effectively to its development.
What you'll be able to do
- Understand information system design requirements
Contribute to the development of a strategic plan Real unit · Chartered Management Institute
You'll understand strategic planning principles and analyse factors affecting plan development. They will contribute to strategic plans by collabourating with colleagues and engaging stakeholders to support organisational success.
What you'll be able to do
- Understand the fundamental principles of strategic planning and its importance to organisational success
- Analyse the internal and external factors that can affect the development and implementation of strategic plans
- Make a valuable contribution to the development of a strategic plan, working effectively with colleagues and stakeholders
Contribute to the development of a strategic plan Real unit · Chartered Management Institute
This unit aims to develop learners’ understanding of the principles of strategic planning and how to contribute to developing a strategic plan.
What you'll be able to do
- Understand the principles of strategic planning
Design business processes Real unit · Chartered Management Institute
You'll examine techniques and tools for designing business processes, such as process mapping and flowcharting. The unit develops skills to create, improve, and evaluate processes aligned with organisational needs and objectives.
What you'll be able to do
- Understand the various techniques and tools that can be used to support the design of effective business processes.
- Develop new business processes or improve existing ones, taking into account organisational needs and objectives.
- Evaluate the effectiveness of business processes, measuring their performance against key performance indicators and identifying areas for optimisation.
Design business processes Real unit · Chartered Management Institute
This unit covers the principles and techniques of designing business processes to meet organisational objectives.
What you'll be able to do
- Understand techniques and tools that support the design of business processes
Develop and implement an operational plan Real unit · Chartered Management Institute
This unit covers operational planning principles and their relationship to strategic plans. You'll develop, implement, and evaluate operational plans, coordinating resources and activities to achieve objectives.
What you'll be able to do
- Understand the fundamental principles that underpin effective operational planning within an organisation
- Develop a comprehensive operational plan that aligns with the organisation's strategic objectives
- Implement an operational plan, ensuring resources are effectively allocated and activities are coordinated
- Evaluate the effectiveness of an operational plan against pre-defined key performance indicators and organisational goals
Develop and maintain professional networks Real unit · Chartered Management Institute
This unit covers effective networking principles, including building rapport and trust. You'll identify and maintain professional networks aligned with career and organisational objectives.
What you'll be able to do
- Understand the principles of effective networking, including building rapport, establishing trust, and maintaining relationships.
- Identify professional networks for development that align with career goals and organisational objectives.
- Maintain professional networks through regular communication, active participation, and mutual support.
Develop and manage collaborative relationships with other organisations Real unit · Chartered Management Institute
This unit aims to develop the principles of effective collabouration and relationships with other organisations.
What you'll be able to do
- Understand the principles of effective collaboration
Develop and manage collaborative relationships with other organisations Real unit · Chartered Management Institute
This unit focuses on principles of collabouration with other organisations, including benefits and challenges. You'll identify, develop, and manage collabourative relationships to achieve mutual organisational goals.
What you'll be able to do
- Understand the principles of effective collaboration with other organisations, including benefits and potential challenges
- Identify external collaborative relationships to be developed in line with organisational objectives
- Collaborate with other organisations to achieve mutually beneficial outcomes
Develop working relationships with stakeholders Real unit · Chartered Management Institute
You'll understand the importance of stakeholder relationships and collabouration. The unit develops skills to identify collabouration opportunities, build productive relationships, and evaluate stakeholder engagement impact on organisational performance.
What you'll be able to do
- Understand the importance of effective working relationships with stakeholders in achieving organisational goals
- Determine the scope for collaboration with stakeholders, identifying mutual benefits and opportunities
- Develop productive working relationships with stakeholders, based on trust, communication, and respect
- Evaluate relationships with stakeholders, identifying areas for improvement and ensuring ongoing value
Developing sales proposals Real unit · Chartered Management Institute
You'll understand how to write and develop persuasive sales proposals. They will research client needs, create value propositions, and evaluate proposals to effectively communicate benefits and secure sales.
What you'll be able to do
- Understand how to write clear, concise, and persuasive sales proposals that meet the needs of potential clients
- Develop compelling sales proposals that effectively communicate the value proposition of a product or service
- Evaluate the effectiveness of a sales proposal in terms of its clarity, persuasiveness, and potential to secure a sale
Discipline and grievance management Real unit · Chartered Management Institute
This unit focuses on the principles of managing discipline and grievance cases fairly and consistently. You'll learn to handle disciplinary and grievance procedures in line with legal requirements and organisational policies.
What you'll be able to do
- Understand the principles supporting the fair and consistent management of discipline and grievance cases
- Manage a disciplinary case, following organisational procedures and legal requirements
- Manage a grievance, addressing concerns and seeking resolution
Encourage learning and development Real unit · Chartered Management Institute
You'll understand learning and development theories and styles to support individual growth. They will develop skills to provide tailored guidance, evaluate learning activities, and identify areas for improvement.
What you'll be able to do
- Understand the principles of learning and development, including different learning styles, theories, and best practices.
- Support individuals' learning and development by providing guidance, resources, and opportunities for growth.
- Evaluate individuals’ learning and development to measure progress, identify areas for improvement, and ensure effectiveness.
Establish business risk management processes Real unit · Chartered Management Institute
You'll understand various business risk management models and techniques, and their application in organisational contexts. The unit develops skills to design, implement, and evaluate risk management processes to identify, assess, and mitigate potential risks effectively.
What you'll be able to do
- Understand various business risk management models and techniques, and their application in different contexts
- Develop business risk management processes to identify, assess and mitigate potential risks
- Evaluate the effectiveness of business risk management processes in protecting organisational assets and achieving objectives
Lead the development of a continuous improvement strategy Real unit · Chartered Management Institute
This unit explores continuous improvement principles and methodologies, such as PDCA and Lean. You'll develop and manage continuous improvement strategies to enhance organisational performance and achieve strategic goals.
What you'll be able to do
- Understand the principles underpinning the development of a robust continuous improvement strategy.
- Develop a continuous improvement strategy that is aligned with the organisation's strategic goals and objectives.
- Manage continuous improvement initiatives, ensuring that they are effectively implemented and monitored to achieve desired outcomes.
Lead the development of a knowledge management strategy Real unit · Chartered Management Institute
This unit covers knowledge management principles and strategy development. You'll manage organisational knowledge effectively and promote knowledge sharing to support learning and achieve business goals.
What you'll be able to do
- Understand the fundamental principles underpinning effective knowledge management within an organisation.
- Develop a comprehensive knowledge management strategy that aligns with the organisation's overall strategic objectives.
- Manage knowledge effectively, ensuring that it is captured, stored, shared, and utilised appropriately.
- Promote knowledge management throughout the organisation, fostering a culture of learning and collaboration.
Lead the development of a quality strategy Real unit · Chartered Management Institute
It teaches you to lead the development of a quality strategy aligned with business objectives. They will understand quality management principles and manage processes to ensure consistent quality delivery.
What you'll be able to do
- Understand the fundamental principles that underpin the development of a robust quality strategy.
- Develop a comprehensive quality strategy that aligns with the organisation's overall business objectives and customer expectations.
- Manage quality processes and systems to ensure consistent delivery of high-quality products and services.
Manage Health and Safety in own area of responsibility Real unit · Chartered Management Institute
It teaches you to understand health and safety responsibilities and legal requirements within their area of responsibility. You'll learn to assess, monitor, and minimise risks, review policies, and communicate health and safety information effectively.
What you'll be able to do
- Understand the legal responsibilities and liabilities of employers and employees in relation to health and safety legislation
- Understand the key provisions of relevant health and safety regulations and standards
- Understand how to assess health and safety risks in own area of responsibility
- Understand how to monitor health and safety risks in own area of responsibility
- Understand how to minimise health and safety risks in own area of responsibility
- Review health and safety policy in own area of responsibility to ensure it is up-to-date and effective
- Communicate health and safety policy effectively to all relevant stakeholders in own area of responsibility
- Monitor health and safety performance in own area of responsibility and identify areas for improvement
Manage Health and Safety in own area of responsibility Real unit · Chartered Management Institute
This unit provides learners with the knowledge and skills to manage health and safety in their own area of responsibility.
What you'll be able to do
- Understand responsibilities and liabilities in relation to health and safety legislation
Manage a budget Real unit · Chartered Management Institute
You'll study budgeting principles and types of budgets. They will develop skills to identify financial requirements, set and manage budgets, monitor expenditure, and evaluate budget effectiveness.
What you'll be able to do
- Understand how to identify the financial requirements of a specific project or department within an organisation
- Understand how to set realistic and achievable budgets, taking into account potential risks and opportunities
- Manage a budget effectively, monitoring expenditure and ensuring adherence to financial guidelines
- Evaluate the use of a budget, identifying variances and recommending corrective actions to improve financial performance
Manage a project Real unit · Chartered Management Institute
You'll explore project management principles, including the project lifecycle, team roles, and risk management. They will develop skills to plan, manage, and evaluate projects, ensuring effective communication and risk mitigation throughout the project.
What you'll be able to do
- Understand the management of a project, including project lifecycles, roles and responsibilities, and risk management
- Plan a project, including defining project scope, setting objectives, developing a project schedule, and allocating resources
- Manage a project, including monitoring progress, managing risks, resolving issues, and communicating with stakeholders
- Evaluate the effectiveness of a project in terms of achieving its objectives, meeting stakeholder expectations, and delivering benefits
Manage a tendering process Real unit · Chartered Management Institute
It teaches you to develop clear tender specifications, manage tendering exercises, and negotiate contract awards. You'll ensure fairness, compliance, and value for money during the tendering process.
What you'll be able to do
- Develop a tender specification that clearly outlines the requirements and expectations for potential bidders.
- Manage a tendering exercise, ensuring fairness, transparency, and compliance with relevant regulations.
- Negotiate the award of contracts, securing the best value and terms for the organisation.
Manage business risk Real unit · Chartered Management Institute
You'll study business risk management principles, including identification, assessment, and mitigation. They will develop skills to address and reduce risks proactively to support organisational resilience.
What you'll be able to do
- Understand the key principles of business risk management and its importance to organisational resilience
- Address identified business risks through appropriate strategies and actions
- Mitigate business risks by implementing effective control measures and contingency plans
Manage customer service operations Real unit · Chartered Management Institute
This unit covers the management of customer service operations, including planning, resource allocation, and performance monitoring. You'll learn to manage service delivery, prepare staff, and measure customer service effectiveness to meet organisational standards.
What you'll be able to do
- Understand the management of customer service operations, including resource allocation, process optimisation, and performance monitoring
- Plan customer service operations, including setting objectives, defining service standards, and developing operational procedures
- Manage customer service operations, including supervising staff, resolving issues, and ensuring service delivery meets required standards
- Prepare staff for the delivery of customer service, including providing training, coaching, and performance feedback
- Measure customer service performance against set targets and benchmarks, and identify areas for improvement
Manage events Real unit · Chartered Management Institute
This unit involves managing events efficiently from planning to execution and evaluation.
What you'll be able to do
- Understand the management of an event
Manage events Real unit · Chartered Management Institute
This unit covers event management principles such as planning, budgeting, logistics, and risk management. You'll manage event planning, execution, and follow-up to ensure successful outcomes.
What you'll be able to do
- Understand the key principles of event management, including planning, budgeting, and logistics
- Manage the planning phase of an event, ensuring all aspects are considered and addressed
- Manage an event effectively, ensuring smooth operation and positive outcomes
- Follow up after an event, evaluating its success and identifying areas for improvement
Manage information systems Real unit · Chartered Management Institute
This unit covers the skills and knowledge required to manage information systems effectively.
What you'll be able to do
- Understand the management of information systems
Manage information systems Real unit · Chartered Management Institute
This unit covers the management of information systems within organisations, including their types, applications, and security considerations. You'll learn to set up and manage information system processes to support data handling and organisational objectives.
What you'll be able to do
- Understand the key principles of managing information systems within an organisation
- Understand the different types of information systems and their applications
- Understand the importance of data security and integrity in information systems
- Set up processes for the effective management of information systems
- Implement procedures for data collection, storage, and retrieval
- Manage an information system to meet organisational needs
- Monitor and evaluate the performance of an information system
- Identify and address any issues or risks associated with the information system
Manage knowledge in an organisation Real unit · Chartered Management Institute
You'll study the principles and strategies of knowledge management, including the role of technology in organisations. The unit teaches you to identify, assess, and manage knowledge assets to support organisational goals effectively.
What you'll be able to do
- Understand the fundamental principles of knowledge management and its importance to organisations
- Understand different knowledge management strategies and techniques
- Understand the role of technology in knowledge management
- Identify the types of knowledge that need to be managed within an organisation
- Assess the value and relevance of different knowledge assets
- Manage knowledge effectively within an organisation
- Implement processes for knowledge capture, sharing, and dissemination
- Evaluate the effectiveness of knowledge management initiatives
Manage physical resources Real unit · Chartered Management Institute
It teaches you to identify the need for physical resources, understand procurement processes, and manage the use of resources effectively within an organisation. You'll learn to assess resource availability, obtain resources cost-effectively, and ensure their efficient utilisation and maintenance.
What you'll be able to do
- Identify the need for physical resources required to support specific business operations or projects
- Obtain physical resources through appropriate procurement processes, ensuring value for money and compliance with organisational policies
- Manage the use of physical resources effectively, ensuring they are maintained, utilised efficiently, and disposed of responsibly
Manage product and/or service development Real unit · Chartered Management Institute
This unit entails managing the development of new or improved products and services within the organisational framework.
What you'll be able to do
- Understand the development of new or improved products and services
Manage product and/or service development Real unit · Chartered Management Institute
This unit provides learners with knowledge of product and service development processes, from identifying needs to managing development projects. You'll apply market research and analysis to support the creation and launch of new or improved offerings.
What you'll be able to do
- Understand the processes involved in the development of new or improved products and/or services
- Establish the need for new or improved products and/or services through market research and analysis
- Manage the development of new or improved products and/or services, from concept to launch
Manage redundancy and redeployment Real unit · Chartered Management Institute
This unit provides knowledge of managing redundancy and redeployment processes, including legal and ethical considerations. You'll learn to manage redundancy and redeployment fairly and communicate effectively throughout.
What you'll be able to do
- Understand the key principles of managing redundancy within an organisation
- Understand the legal and ethical requirements relating to redundancy
- Understand the principles and processes involved in redeployment
- Manage a redundancy process in line with organisational policy and legal requirements
- Manage the redeployment of staff, ensuring minimal disruption and maintaining morale
Manage strategic change Real unit · Chartered Management Institute
This unit provides learners with knowledge of change management principles and the skills to plan, implement, and evaluate strategic change within an organisation. You'll consider challenges and stakeholder engagement to manage change initiatives successfully.
What you'll be able to do
- Understand the principles of change management and the importance of evaluating the impact of change initiatives on an organisation
- Plan for strategic change, considering the potential challenges and opportunities associated with the change process
- Manage strategic change effectively, ensuring that stakeholders are engaged and the change is implemented smoothly
- Evaluate strategic change initiatives, assessing their impact on organisational performance and identifying areas for improvement
Manage strategic change Real unit · Chartered Management Institute
This unit focuses on the principles of managing and evaluating strategic change within an organisation.
What you'll be able to do
- Understand the management and evaluation of change
Manage strategic marketing activities Real unit · Chartered Management Institute
This unit introduces learners to strategic management principles related to marketing activities. You'll evaluate markets, develop marketing communications strategies and plans, and manage marketing activities aligned with organisational objectives.
What you'll be able to do
- Understand the principles of strategic management in relation to marketing activities within an organisation
- Evaluate a market, considering factors such as size, trends, and competitive landscape
- Develop a comprehensive marketing communications strategy and plan, aligned with organisational objectives
- Manage strategic marketing activities, including implementation, monitoring, and evaluation
Manage strategic marketing activities Real unit · Chartered Management Institute
This unit focuses on the strategic management of marketing activities to achieve business objectives.
What you'll be able to do
- Understand strategic management of marketing activities
Manage the impact of work activities on the environment Real unit · Chartered Management Institute
You'll explore environmentally-friendly working practices and relevant regulations. They will develop skills to organise work to minimise environmental impact through waste reduction, energy conservation, and resource management.
What you'll be able to do
- Understand how to support environmentally-friendly working practices within the organisation.
- Organise work activities to minimise the impact on the environment, considering factors such as waste reduction, energy conservation, and pollution prevention.
- Manage the environmental impact of the use of resources, promoting sustainable consumption and responsible disposal.
Optimise the use of technology Real unit · Chartered Management Institute
You'll study the principles of technology optimisation, including scoping and managing technological solutions. They will develop skills to address business challenges through effective technology adoption and risk management.
What you'll be able to do
- Understand the core principles that underpin the optimisation of technology within an organisation.
- Scope the potential use of technology to address specific business challenges and opportunities.
- Optimise the use of technological solutions to improve efficiency, productivity, and overall business performance.
- Manage the implementation and ongoing use of technology, ensuring it aligns with the organisation's strategic objectives and delivers tangible benefits.
Optimise the use of technology Real unit · Chartered Management Institute
This unit covers the principles and practices surrounding the optimisation of technology in business operations.
What you'll be able to do
- Understand principles underpinning the optimisation of technology
Prepare for and support quality audits Real unit · Chartered Management Institute
You'll gain knowledge of quality management principles and audit processes to prepare for and support quality audits within organisations. The unit covers the roles and responsibilities involved in audits to ensure effective quality assurance.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Understand the purpose and scope of quality audits
- Understand the roles and responsibilities of auditors and auditees
- Prepare for quality audits by gathering relevant documentation and information
- Develop an audit plan and schedule
- Support quality audits by providing information and assistance to auditors
- Address any issues or concerns raised during the audit process
- Implement corrective actions based on audit findings
Prioritising information for sales planning Real unit · Chartered Management Institute
This unit focuses on identifying and prioritising internal and external information sources that support sales planning. You'll conduct business audits and use sales data to inform and improve sales strategies and performance.
What you'll be able to do
- Understand sources and types of information that support sales, including market research, competitor analysis, and customer data
- Understand internal information that supports sales, including sales performance data, customer relationship management (CRM) data, and marketing campaign results
- Carry out a business audit of the internal and external sales environment, identifying strengths, weaknesses, opportunities, and threats (SWOT analysis)
- Use sales information to support the sales planning function, including setting sales targets, developing sales strategies, and allocating resources
Promote equality of opportunity, diversity and inclusion Real unit · Chartered Management Institute
You'll explore the principles of equality, diversity, and inclusion in the workforce, including relevant legislation and organisational policies. The unit develops the ability to evaluate and promote effective strategies that support inclusive practices and improve organisational performance.
What you'll be able to do
- Understand the principles underpinning equality, diversity and inclusion in the workforce, including relevant legislation and best practice
- Evaluate organisational strategies, policies and practices which address equality, diversity and inclusion requirements, identifying areas for improvement
- Promote equality, diversity and inclusion policies and practices within an organisation
Provide leadership and management Real unit · Chartered Management Institute
You'll study leadership and management principles such as motivation, communication, delegation, and conflict resolution. They will develop skills to engage stakeholders, inspire colleagues, and deliver results through effective team management.
What you'll be able to do
- Understand the principles supporting leadership and management, including motivation, communication, delegation, and conflict resolution
- Engage and inspire stakeholders and colleagues through effective communication, collaboration, and relationship building
- Deliver results by setting clear objectives, managing performance, and providing support and guidance to team members
Recruitment, selection and induction practice Real unit · Chartered Management Institute
You'll understand recruitment, selection, and induction principles and relevant employment legislation. They will develop skills to recruit, select, and induct suitable candidates using fair and effective practices.
What you'll be able to do
- Understand the principles and theories underpinning effective recruitment, selection, and induction practices
- Recruit people into an organisation, attracting suitable candidates and promoting the organisation's values
- Select appropriate people for a role, using fair and objective assessment methods
- Induct new employees into an organisation, ensuring they are equipped with the knowledge and skills to succeed
Review the quality of customer service Real unit · Chartered Management Institute
You'll study methods to review and evaluate customer service quality in relation to organisational objectives. The unit enables planning of service measurement and assessment of customer satisfaction and loyalty based on data and feedback.
What you'll be able to do
- Understand how to review the quality of customer service in relation to organisational objectives and customer expectations
- Plan the measurement of customer service, including identifying appropriate metrics and data collection methods
- Evaluate the quality of customer service based on collected data and feedback, and identify areas for improvement
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
(Not specified)
- Standard
05_Managing budgets for laboratory projects
- Standard
Assist in Communicating IT Business Process Design
- Standard
Build and Sustain Collaborative Relationships with Other Organisations
- Standard
Build and sustain collaborative relationships with other organisations
- Standard
Build and sustain collaborative relationships with other organisations
- Standard
Business Management
- Standard
Business Process Design and Improvement
- Standard
Carry out and participate in quality audits
- Standard
Change Job Roles and Handle Redundancy
- Standard
Communicate design and improvement information for IT enabled business processes
- Standard
Contribute to information security architecture activities
- Standard
Contribute to information security audit, compliance and assurance activities
- Standard
Contribute to the development of strategy in an organisation that involves volunteers
- Standard
Contribute to the strategic policies of care services
- Standard
Design and Implement Change Management Strategy and Programmes for IT Enabled Systems
- Standard
Determine selling priorities across a portfolio of products and services
- Standard
Develop and implement operational plans for your area of responsibility
Showing 18 of 68 standards these units map to.
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 2 records
- 1 record
- 3 records
- 1 record
- 1 record
Showing 6 roles, drawn from 620 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Quality Audit Manager
This role can lead to work as a Lead Auditor or Principal QMS Specialist, managing a full audit team, or moving into a Director of Quality and Compliance role.
See the whole journey05The credits
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by Chartered Management Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Conduct quality auditsContribute to the design and development of an information systemContribute to the design and development of an information systemContribute to the development of a strategic planContribute to the development of a strategic planDesign business processesDesign business processesDevelop and implement an operational plan
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Discipline and grievance management”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Discipline and grievance management” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Developing sales proposals” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Contribute to the development of a strategic plan” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Conduct quality audits” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
CMI Level 5 NVQ Diploma in Management and Leadership
- (Not specified)
- 05_Managing budgets for laboratory projects
- Assist in Communicating IT Business Process Design
- Build and Sustain Collaborative Relationships with Other Organisations
- Business Management
- Business Process Design and Improvement
- Carry out and participate in quality audits
- Change Job Roles and Handle Redundancy
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Conduct quality audits, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will develop the ability to conduct quality audits by understanding quality management principles and audit procedures. The unit covers planning, executing, and documenting audits to support continuous improvement and compliance.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CMI Level 5 NVQ Diploma in Management and Leadership
37 units in this credential, in the order it lists them, awarded by Chartered Management Institute.
- Conduct quality audits
- Contribute to the design and development of an information system
- Contribute to the development of a strategic plan
- Design business processes
- Develop and implement an operational plan
- Develop and maintain professional networks
and 31 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.