City & Guilds Level 5 Diploma for Leaders and Managers

What you'll be able to do

• Understand approaches to partner relationship management, including building trust, fostering collaboration, and managing expectations.
• Understand approaches to customer relationship management, including providing excellent service, addressing concerns, and building loyalty.
• Understand approaches to stakeholder relationship management, including identifying stakeholders, communicating effectively, and managing their interests.
• Use collaborative working techniques to enhance teamwork, communication, and problem-solving.
• Manage different levels of workplace conflict, including identifying causes, mediating disputes, and finding resolutions.

What you'll be able to do

• Build trust with internal and external stakeholders through consistent and transparent communication
• Use negotiation and influencing skills to achieve mutually beneficial outcomes
• Manage conflict in the workplace constructively and fairly
• Identify and share good practice to improve team and organisational performance
• Work collaboratively with others to achieve shared goals and objectives

What you'll be able to do

• Understand interpersonal skills, including active listening, empathy, and effective communication.
• Understand different forms and techniques of communication, such as verbal, non-verbal, written, and electronic communication.
• Understand how to apply different communication forms and techniques appropriately in various professional contexts, considering the audience, purpose, and message.

What you'll be able to do

• Communicate effectively in a variety of contexts, using appropriate language and communication styles
• Chair a meeting effectively, managing the agenda, facilitating discussion, and ensuring that decisions are made
• Present information clearly and concisely, using visual aids and engaging presentation techniques
• Actively listen to others, demonstrating empathy and understanding

What you'll be able to do

• Understand the purpose of financial management within an organisation, including its role in achieving organisational objectives.
• Set a budget that aligns with organisational goals and resource availability.
• Manage a budget effectively, including monitoring expenditure and identifying variances.
• Understand methods of financial forecasting, including their application and limitations.

What you'll be able to do

• Set a budget that aligns with organisational goals and resource availability
• Manage a budget effectively, monitoring income and expenditure
• Evaluate budget management processes and identify areas for improvement

What you'll be able to do

• Understand different leadership styles and their impact on team performance
• Understand how to lead different teams, considering their composition and objectives
• Improve performance in the workplace through effective motivation and feedback
• Understand the importance of organisational culture in shaping employee behaviour and performance
• Understand equality, diversity and inclusion in the workplace and their legal and ethical implications

What you'll be able to do

• Communicate organisational vision and goals effectively to team members.
• Improve individuals' performance in the workplace through coaching, mentoring, and feedback.
• Support the development of a High Performing Team by fostering collaboration, trust, and shared goals.
• Support a team through change by providing clear communication, addressing concerns, and promoting adaptability.

What you'll be able to do

• Understand different approaches to planning own workload, including prioritisation and time management techniques.
• Understand time management techniques and tools, including their application and effectiveness.
• Plan own personal development, including identifying learning needs and setting development goals.
• Use time management and prioritisation techniques to manage own workload effectively.
• Create a personal development plan that aligns with career aspirations and organisational needs.

What you'll be able to do

• Manage performance within a team, including setting objectives, providing feedback, and addressing underperformance.
• Recognise and manage talent within a team, including identifying potential and providing development opportunities.
• Effectively delegate work to team members, considering their skills, experience, and workload.

What you'll be able to do

• Manage multiple teams effectively, considering their diverse needs and priorities.
• Manage remote teams, utilising appropriate communication and collaboration tools.
• Develop high performing teams through effective leadership, motivation, and team building activities.
• Understand performance management techniques and talent management models to optimise individual and team performance.
• Delegate effectively, assigning tasks appropriately and providing necessary support and guidance.
• Understand how to recruit people into an organisation, including attracting, selecting, and onboarding new employees.

What you'll be able to do

• Understand operational management approaches and models, including their strengths and weaknesses
• Understand business development tools and approaches to continuous improvement, such as Lean and Six Sigma
• Initiate and manage change effectively, minimising disruption and resistance
• Understand the purpose of management reporting in providing insights and supporting decision-making
• Understand effective technology use and data security in organisations, including relevant regulations and best practices

What you'll be able to do

• Create and deliver operational plans that align with strategic objectives.
• Support, manage, and communicate change effectively within an organisation.
• Demonstrate commercial awareness in decision-making and operational activities.
• Produce management reports based on the collation, analysis, and interpretation of data, presenting findings clearly and concisely.

What you'll be able to do

• Understand problem solving and decision making techniques, including their application in different contexts
• Critically analyse and evaluate data to solve problems and make informed decisions

What you'll be able to do

• Understand the requirements of project governance within an organisational context.
• Set up a project, including defining objectives, scope, and resources.
• Manage a project, including planning, execution, monitoring, and controlling project activities.
• Evaluate the success of a project against pre-defined criteria and key performance indicators.

What you'll be able to do

• Plan a project, including defining tasks, allocating resources, and setting timelines.
• Manage a project, including monitoring progress, managing risks, and resolving issues.
• Evaluate the effectiveness of a project in terms of achieving its objectives and delivering value.

What you'll be able to do

• Understand own impact on others in terms of communication, behaviour, and leadership style.
• Understand emotional intelligence and its role in building effective relationships and managing conflict.
• Understand different learning and behaviour styles and how they influence individual and team performance.
• Reflect on own working style, identifying strengths, weaknesses, and areas for improvement.
• Reflect on own performance, evaluating achievements, challenges, and lessons learned.
• Plan activities based on learning styles to enhance personal and professional development.