UK

United Kingdom · Knowledge Management · Entry Level (0-2 years)

Knowledge Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toKnowledge Management Specialist
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior Knowledge Analyst · Content Support Specialist · KM Assistant

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Knowledge Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

You'll be the backbone of our internal knowledge base, making sure everyone can find what they need, quickly. This role is all about getting hands-on with our content, keeping it tidy, and helping the team keep things running smoothly. Think of yourself as the first line of defence against information chaos, ensuring our colleagues have the right answers at their fingertips. It's an entry point into the fascinating world of how organisations manage what they know.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Confluence / SharePoint Online / Notion / Guru (Knowledge Base Platforms)Intermediate

Creating and editing knowledge articles, managing basic permissions, using templates, and running simple usage reports to see what's popular.

Coveo / Sinequa / Lucidworks Fusion (Enterprise Search)Basic

Understanding how to interpret basic search analytics dashboards to identify common user queries and spot obvious content gaps. You'll see what people are searching for.

WalkMe / Pendo / Whatfix (Digital Adoption Platforms)Basic

Creating simple SmartTips or guided walkthroughs for key processes within our internal tools. This helps users learn on the job.

Power BI / Tableau (Analytics & Visualization)Intermediate

Building and maintaining straightforward dashboards that track content health (views, feedback scores) and basic search effectiveness. You'll help us see how content is performing.

Slack / MS Teams (Collaboration Suites)Intermediate

Using channels for knowledge sharing, setting up basic integrations (e.g., a Guru bot to answer quick questions), and understanding how to capture useful information from conversations.

Camtasia / Snagit / Miro (Media & Authoring Tools)Intermediate

Creating and editing screen recordings, annotated screenshots, and simple process flow diagrams to embed directly into knowledge articles, making them more engaging.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Content Updates (Minor)Always consult your manager or a senior team member before making any changes to live content, even small ones. They'll review your proposed edits.You can independently make routine updates (e.g., changing a date, updating a screenshot) within your assigned content domain, but you'd still flag significant changes for review.You'd own and approve minor content updates within your workstream, only consulting on changes that impact other teams or have strategic implications.
New Article CreationYou'll create articles from provided drafts or clear instructions, and your manager will review and approve the final version before publication.You can draft new articles based on identified knowledge gaps or user needs, with your manager providing final review and approval.You'd independently design and create new articles and content structures, with peer review for quality and manager sign-off for strategic alignment.
User Access RequestsYou'll process basic access requests following clear guidelines, escalating any complex or unusual requests to your manager.You can handle most user access requests independently, only escalating if there's a security concern or a novel situation.You'd define and manage access policies for your content areas, delegating routine requests to junior team members.
Process Changes (KM Team)You won't be making process changes. Your role is to follow the established processes and flag any difficulties or suggestions to your manager.You can propose minor improvements to existing KM processes within your domain, discussing them with your manager before implementation.You'd design and implement new KM processes or significant improvements, consulting with leadership and other teams for buy-in.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Content Health Score
This tracks how many of the knowledge articles you're responsible for are reviewed and updated on time, according to our schedule. We want fresh content!
Target · Maintain >90% of owned articles reviewed/updated on schedule.

If you're looking after 50 articles, we'd expect at least 45 of them to have been checked or updated within their review cycle each month. If an article's 'sell-by' date passes, it counts against you until it's refreshed.

Time-to-Publish (New Requests)
How quickly you can get a new knowledge article, based on a provided draft or request, published and live for our colleagues to use.
Target · New knowledge requests published within 48-hour Service Level Agreement (SLA).

A Product Manager sends you a draft for a new feature on Monday morning. We'd expect that to be live and searchable by Wednesday morning, assuming you have all the info you need.

Article Quality & Feedback
This measures how useful and accurate the content you've created or updated is, based on direct feedback from the people actually using it.
Target · Achieve an average user feedback score of 4.5/5 stars on created/updated content.

If you've worked on 20 articles this quarter, and the average 'Was this helpful?' rating comes back at 4.6 stars, you're smashing it. Anything below 4 stars means we need to look at why.

Accuracy of Content Updates
We'll look at how few errors (typos, broken links, incorrect information) are found in the content you've published or updated after it goes live. It's about getting it right the first time.
  • Fewer corrections needed post-publication
  • positive feedback from your manager during content reviews
  • no escalations from users about incorrect information in your articles.
Adherence to Content Standards
This is about consistently following our established style guides, templates, and formatting rules. It ensures a professional and consistent experience for our users.
  • Your articles consistently use the correct headings, brand voice, and image standards
  • your manager rarely needs to correct formatting during reviews
  • you proactively flag inconsistencies in older content.
Proactive Issue Identification
It's not just about fixing what's broken, but spotting potential problems before they become bigger headaches. This includes things like noticing a broken link in an old article or flagging a piece of content that looks like it might be out of date.
  • You regularly bring minor issues (e.g., outdated screenshots, redundant articles) to your manager's attention
  • you're often the first to notice a content gap based on your daily work
  • you suggest small improvements to our processes.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Helping Others Find Answers

You'll get a real kick out of knowing that an article you created or updated just saved a colleague 15 minutes of searching. The idea of making someone's day easier by giving them the right information is genuinely satisfying.

Receiving positive feedback on an article you've worked on, or seeing a drop in support tickets for a topic you've recently clarified in the knowledge base.

Creating Order from Chaos

You enjoy the process of taking messy, unstructured information and turning it into something clear, logical, and easy to navigate. Organising, categorising, and tidying up content is something you find genuinely rewarding.

Successfully migrating a batch of unorganised documents into a structured knowledge base, or implementing a new tagging system that makes content much more discoverable.

Learning How a Business Works

Because you'll be dealing with information from across the organisation (HR, IT, Product, Sales), you'll get a unique bird's-eye view of how everything connects. If you love piecing together the puzzle of a company's operations, you'll enjoy this.

Understanding the dependencies between different departments' processes by documenting them, or seeing how a new product launch impacts various internal teams and their knowledge needs.

What frustrates people
  • The 'Human Google' Problem: People will sometimes treat you as the walking encyclopaedia, expecting you to instantly know where every piece of information lives, even though your job is to build systems so they can find it themselves. It can be a bit frustrating when your efforts to empower self-service are overlooked.
  • Fighting the 'I'll Just Ask Sarah' Culture: Your biggest competitor isn't another system; it's the ingrained habit of interrupting a known expert instead of taking a moment to search the knowledge base. Changing this behaviour takes time and consistent effort, and it can feel like an uphill battle sometimes.
  • Content Sprawl & Duplication: You'll be on the front lines of the constant, soul-crushing battle against outdated information and the same document existing in SharePoint, Teams, Confluence, and someone's desktop. It's like trying to herd cats, but with documents.
  • Quantifying the Unquantifiable: You'll hear phrases like 'time saved not looking for stuff,' which is a huge benefit, but it's often viewed as a 'soft' metric. Proving the direct monetary value of your work can be a constant struggle, which can be demotivating if you need clear, hard numbers for everything.
What this role does not give you
  • High-level strategic decision-making on day one. You'll be executing, not setting the overall KM vision.
  • Managing a team of people. This is an individual contributor role focused on content.
  • Immediate, full autonomy. You'll have clear guidance and supervision, which is great for learning but less so if you want to be completely self-directed from the start.

6Who you work with

Your role directly impacts how quickly and effectively our employees can do their jobs. By keeping knowledge accurate and accessible, you're reducing wasted time, cutting down on repetitive questions for our experts, and ultimately helping the whole organisation run a bit smoother. Think of it as making sure the internal 'Google' actually works.

Inside the business
  • The wider Knowledge Management Team (your immediate colleagues)
  • IT Support (they often need quick access to 'how-to' guides)
  • HR (for policy documentation and onboarding materials)
  • Product Teams (you'll help document new features)
  • Sales Operations (they need up-to-date product info)
Outside the business
  • Software vendors (occasionally, for basic support queries)
  • External content contributors (rarely, but sometimes you'll help manage submissions)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • Excellent written and verbal communication skills in English. You'll be writing a lot, so clarity is key.
  • A keen eye for detail and a commitment to accuracy. We can't have mistakes in our knowledge base.
  • Basic project coordination or administrative experience, showing you can manage tasks and deadlines.
  • A genuine curiosity about how businesses operate and a desire to help people find information.
  • Proficiency with standard office software (e.g., Microsoft 365 or Google Workspace).

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Knowledge Base Automation

As our knowledge base grows, manual tasks like sending review reminders or updating content status become unsustainable. Automating these processes frees up significant time for the team.

Workflow Automation Tools · Conditional Logic · API Integrations (Basic)

  • This week: Identify one repetitive task you do weekly (e.g., checking for overdue content reviews) and research if your current knowledge platform has a built-in automation feature.
  • This month: Try to set up a simple automated notification using your knowledge base's native tools (e.g., a reminder for content owners).
  • Month 2: Explore online tutorials for a no-code automation tool like Zapier and try to connect two simple applications you use.
  • Month 3: Propose one small automation that could save the KM team 30 minutes a week.

Quick win: Set up an automated calendar reminder for yourself to check on content review dates. It's a small step, but it's automation!

Internal Search Engine Optimisation (SEO) Basics

Having great content is useless if people can't find it. Optimising our internal search means users get to answers faster, reducing frustration and improving productivity.

Keyword Analysis (Internal) · Content Structure for Search · Synonyms & Best Bets

  • This week: Spend 30 minutes reviewing the search logs in our knowledge base. What are the top 10 most common searches? What are the top 5 'no results' searches?
  • This month: Pick one article you've worked on and try to improve its 'findability' by adding more relevant keywords, a clearer summary, and better headings.
  • Month 2: Research what 'best bets' are in enterprise search and suggest one for a common query that currently yields poor results.
  • Month 3: Present your findings on search effectiveness for a specific content area to your manager.

Quick win: Ensure every article you create has a clear, descriptive title and a concise summary. These are low-hanging fruit for search optimisation.

9Staying current once you are in

What people here do to keep up
  • Online courses in technical writing, content strategy, or information architecture (e.g., via Coursera, Udemy, LinkedIn Learning).
  • Attending industry webinars or virtual conferences on Knowledge Management best practices. Many are free!
  • Joining relevant professional communities or forums (e.g., Knowledge Management Institute, local meetups) to learn from others.
  • Reading books or articles on topics like content design, user experience, and knowledge sharing. There's always more to learn.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Prompt Engineering & LLM Integration

Honestly, competitors are already using large language models (LLMs) like ChatGPT or Claude to draft reports and articles in minutes that used to take hours. Analysts and content creators who figure this out will outproduce their peers significantly. This isn't future-gazing; it's happening now.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering & LLM Integration

Honestly, competitors are already using large language models (LLMs) like ChatGPT or Claude to draft reports and articles in minutes that used to take hours. Analysts and content creators who figure this out will outproduce their peers significantly. This isn't future-gazing; it's happening now.

  • Context Windows & Token Limits
  • Temperature Settings
  • RAG (Retrieval Augmented Generation)
  • Output Validation & Hallucination Detection
  • Prompt Chaining

What you’ll use

Skills this role draws on

Technical

  • Taxonomy & Ontology Basics
  • Content Lifecycle Awareness
  • Knowledge Auditing Principles
  • KCS (Knowledge-Centered Service) Concepts

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Customer Support Representative

    1-2 years

    Skills to master

    • Understanding common customer pain points, developing clear communication skills, learning how to quickly find information under pressure, and spotting trends in customer queries.

    You're ready to move on when

    • You're often the go-to person for 'how-to' questions within your support team.
    • You've actively contributed to or suggested improvements for internal support documentation.
    • You enjoy solving problems by finding or creating clear answers for others.
  2. 2

    Administrative Assistant / Office Manager

    1-2 years

    Skills to master

    • Strong organisational skills, managing documents and information, coordinating with various departments, and an eye for detail in written communications.

    You're ready to move on when

    • You've been responsible for managing shared drives, intranets, or internal communication platforms.
    • You're known for your ability to organise information so others can easily find it.
    • You enjoy creating clear processes and documentation for your team.
  3. 3

    Junior Content Creator / Technical Writer

    0-1 year

    Skills to master

    • Excellent writing and editing skills, understanding content structure, working with SMEs to extract information, and using content management tools.

    You're ready to move on when

    • You've already created instructional guides, FAQs, or internal articles.
    • You have a portfolio (even a small one) of clear, concise written content.
    • You enjoy the process of turning complex ideas into simple explanations.

11Where this role leads

The long view:Your journey starts here, but where it takes you is entirely up to your ambition and curiosity. We're excited to see how you'll grow and contribute to our knowledge-sharing culture.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Knowledge Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Manage knowledge in own area of responsibilityLevel 2

Applied to your work in Knowledge Coordinator

By completing this unit, learners will be able to understand, develop, and share knowledge within their area of responsibility, and monitor and evaluate the effectiveness of knowledge management practices.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Knowledge Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Content Health ScoreThis tracks how many of the knowledge articles you're responsible for are reviewed and updated on time, according to our schedule. We want fresh content!If you're looking after 50 articles, we'd expect at least 45 of them to have been checked or updated within their review cycle each month. If an article's 'sell-by' date passes, it counts against you until it's refreshed.Maintain >90% of owned articles reviewed/updated on schedule.
  • Time-to-Publish (New Requests)How quickly you can get a new knowledge article, based on a provided draft or request, published and live for our colleagues to use.A Product Manager sends you a draft for a new feature on Monday morning. We'd expect that to be live and searchable by Wednesday morning, assuming you have all the info you need.New knowledge requests published within 48-hour Service Level Agreement (SLA).
  • Article Quality & FeedbackThis measures how useful and accurate the content you've created or updated is, based on direct feedback from the people actually using it.If you've worked on 20 articles this quarter, and the average 'Was this helpful?' rating comes back at 4.6 stars, you're smashing it. Anything below 4 stars means we need to look at why.Achieve an average user feedback score of 4.5/5 stars on created/updated content.
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Knowledge Coordinator to Knowledge Management Specialist (Level 2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Knowledge Management Specialist (Level 2)→ your design
Where this takes you

Your journey starts here, but where it takes you is entirely up to your ambition and curiosity. We're excited to see how you'll grow and contribute to our knowledge-sharing culture.

See Your Progress GrowIllustration
Knowledge Coordinator
  • Taxonomy & Ontology Basics
  • Content Lifecycle Awareness
  • Knowledge Auditing Principles
  • KCS (Knowledge-Centered Service) Concepts
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Knowledge Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Knowledge Management Specialist (Level 2)

    2-3 years in the Coordinator role

    This is your natural next step, moving from executing tasks to owning specific content domains and taking on more analytical work.

    • Content Domain Ownership: Being responsible for the full lifecycle of content within a specific business area (e.g., HR policies, IT guides).
    • Advanced Analytics: Diving deeper into content usage and search data to identify trends and make data-driven recommendations.
    • Author Training & Support: Developing and delivering basic training for content authors across the organisation.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real: AI isn't here to replace you. It's here to make your job less tedious and more impactful. As a Knowledge Coordinator, you'll be on the front lines of using these smart tools to supercharge our knowledge management efforts.

Imagine cutting down on the boring, repetitive parts of your day. Our AI productivity hub is all about giving you the tools to do just that. You'll get to experiment with cutting-edge AI to automate the dull stuff, leaving you more time for the interesting bits – like really understanding our users' needs or crafting truly brilliant content. It's about working smarter, not harder, and frankly, it's pretty cool.

Auto-Tagging & Summarisation

Use AI to automatically analyse new documents or text, suggesting relevant tags and generating concise summaries. This turns a 15-minute manual classification task into a 30-second review, freeing you up for more important work.

Knowledge Gap Analysis

Feed AI our user search queries from the enterprise search tool. The AI can then cluster failed searches and pinpoint emerging topics people are asking about but for which we have no content. This gives you a prioritised list of what to work on next, saving you hours of manual digging.

First Draft Generation

When you've identified a knowledge gap, use a generative AI model to create a structured first draft of a 'how-to' article or FAQ based on existing related documentation. You then become the editor and verifier, not the blank-page author, drastically speeding up content creation.

Smart Chatbot Integration

You'll see how AI powers our internal support chatbots. These aren't just linking to articles; they're providing direct, synthesised answers by reading and understanding the content in our verified knowledge base. This means instant answers for colleagues and fewer tickets for our support teams.

Common questions

Common questions

How do you become a Knowledge Coordinator?

Common routes in include Customer Support Representative (1-2 years), Administrative Assistant / Office Manager (1-2 years) and Junior Content Creator / Technical Writer (0-1 year). Times vary with prior experience.

Where can a Knowledge Coordinator progress to?

This role can lead on to Knowledge Management Specialist (Level 2) (2-3 years in the Coordinator role), depending on the skills you build.

What level is a Knowledge Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Knowledge Coordinator?

Increasingly, Prompt Engineering & LLM Integration. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Knowledge Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Knowledge Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Knowledge Management

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain in Knowledge Management are highly transferable. You could move into roles in Learning & Development, Technical Communications, Product Management (especially for knowledge-intensive products), or even broader Business Operations roles where process and information flow are critical.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.