The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Total Cost of Occupancy (TCO) Reduction
Year-over-year reduction in the overall cost of owning or leasing our global real estate portfolio, including rent, utilities, maintenance, and capital expenditures.
Target · 5-10% YoY reduction across the global portfolio. Achieving a 7% reduction in global TCO in the last fiscal year by consolidating underutilised space and renegotiating key vendor contracts, saving £7M.
Global Portfolio Optimisation & Utilisation
Improvement in space efficiency and effective use of our physical assets, ensuring we have the right amount of space in the right locations.
Target · 15-20% improvement in space utilisation (e.g., increase SF/headcount ratio) over 3 years. Reducing our global square footage per employee from 180 sq ft to 150 sq ft within 2 years, without impacting employee satisfaction, by implementing agile workplace strategies.
ESG & Sustainability Targets
Achieving ambitious environmental, social, and governance goals related to our physical operations, often tied to board-level commitments.
Target · 20% reduction in Scope 1 & 2 emissions across the portfolio within 3 years; achieve LEED/BREEAM Gold certification for 80% of new builds. Delivering a 22% reduction in energy consumption across our top 10 sites last year through BMS optimisation and renewable energy sourcing, directly contributing to our corporate ESG report.
Business Continuity & Risk Mitigation
Ensuring the resilience of our critical infrastructure and the effectiveness of our disaster recovery plans across all global sites.
Target · Zero critical business disruptions due to facilities failure; 100% compliance with global safety regulations; 95% pass rate on annual BCP/DR drills. Successfully navigating a major regional power outage without significant business interruption, thanks to robust backup systems and a well-drilled response team, saving an estimated £5M in lost productivity.
Board and Investor Confidence
The extent to which the Board and investors trust your strategic direction and execution in real estate and facilities, especially regarding risk and capital allocation.
- Regularly invited to present to the Board
- positive feedback from investors during earnings calls regarding our physical asset management
- proactive consultation on M&A due diligence related to facilities.
Strategic Influence & Partnership
Your ability to shape and influence executive-level decisions, ensuring facilities is seen as a strategic enabler rather than just a cost centre.
- Facilities strategy is explicitly integrated into corporate strategic planning
- other C-suite members proactively seek your input on major business initiatives (e.g., new market entry, talent strategy)
- successful advocacy for significant capital investments.
Talent Attraction & Retention Impact
The perceived quality of our global workplaces and their contribution to our ability to attract, engage, and retain top talent.
- Positive trends in employee engagement survey scores related to workplace environment
- external recognition for our innovative workplace design
- anecdotal feedback from recruitment teams highlighting facilities as a differentiator.
Regulatory & Compliance Leadership
Ensuring the organisation maintains an impeccable record for compliance with all global facilities-related regulations and safety standards.
- Zero critical findings in external audits
- proactive implementation of new regulations ahead of deadlines
- recognised as an industry leader in EHS practices.