The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
From Associate Network Technician
2-3 yearsSkills to master
- Independent troubleshooting of common network issues, basic configuration of routers/switches/firewalls, adherence to change control, clear incident reporting.
You're ready to move on when
- Can resolve 90% of Level 1/2 tickets without escalation.
- Consistently implements changes without errors.
- Proactively identifies minor network issues from monitoring alerts.
- Demonstrates a solid understanding of TCP/IP fundamentals and subnetting.
- 2
From IT Support Specialist (with Network Focus)
3-4 yearsSkills to master
- Deep dive into network protocols (OSPF, BGP basics), advanced troubleshooting tools (Wireshark), understanding network security principles, basic scripting.
You're ready to move on when
- Has taken on network-specific tasks beyond basic connectivity.
- Can diagnose issues beyond the desktop, into the network infrastructure.
- Has completed network-specific certifications (e.g., Network+, CCNA).
- Shows a clear passion and aptitude for network technologies.
- 3
From Technical Apprenticeship (Level 4/5)
1-2 years post-apprenticeshipSkills to master
- Applying theoretical knowledge to real-world enterprise networks, managing production systems, working within ITIL frameworks, independent problem-solving.
You're ready to move on when
- Successfully completed all apprenticeship modules related to networking.
- Has practical experience with network devices in a work placement.
- Demonstrates maturity and responsibility in handling IT systems.
- Eager to take on more responsibility and ownership of network segments.