Pearson Education Ltd · RQF Level 2
Pearson BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits48
- Guided learning360 hours
- Units in this qualification141
Awarded by Pearson Education Ltd · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
Our Edexcel NVQ and competence-based qualifications are available in a comprehensive range of work sectors.
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
CIW Certified Internet Web ProfessionalReal unit · Pearson Education Ltd
This unit equips learners to host and manage functional e-commerce websites, covering server requirements, availability, performance monitoring, and security. You'll also understand legal and ethical marketing and manage web technologies.
What you'll be able to do
- Host a functional e-commerce site, ensuring its availability and performance.
- Support supplier transactions through the e-commerce site, ensuring secure and efficient processing.
- Understand the legal and ethical considerations related to marketing activities.
- Manage the various elements of a web site, including content, design, and functionality.
- Evaluate a web site's performance, usability, and effectiveness.
- Enhance a web site's structure to improve navigation, accessibility, and search engine optimisation.
- Manage client-side and server-side technologies to ensure optimal web site functionality.
CIW E-commerce DesignerReal unit · Pearson Education Ltd
This unit equips learners to host functional e-commerce sites and support supplier transactions. You'll configure web servers, implement security measures, manage content, and integrate secure payment systems.
What you'll be able to do
- Host a functional e-commerce site
- Support supplier transactions
- Understand legal and ethical marketing
CIW Internet Business FoundationsReal unit · Pearson Education Ltd
This unit introduces learners to IT roles within organisations and the web technology requirements for developing and maintaining websites. You'll manage client-side needs and web-based communication channels effectively.
What you'll be able to do
- Understand different IT roles within an organisation and their responsibilities.
- Understand web technology requirements for developing and maintaining websites and web applications.
- Manage client-side requirements to ensure a positive user experience.
- Manage web-based communication channels to effectively interact with customers and stakeholders.
CIW JavaScript SpecialistReal unit · Pearson Education Ltd
This unit covers fundamental JavaScript programming principles, including functional and object-oriented programming techniques. You'll understand how JavaScript interacts with websites to manipulate content and enhance user experience.
What you'll be able to do
- Understand the fundamental principles of JavaScript programming.
- Understand how to apply functional programming techniques using JavaScript.
- Understand how to apply object-oriented programming techniques using JavaScript.
- Understand how websites interact with JavaScript to enhance user experience and functionality.
CIW Network Technology FoundationsReal unit · Pearson Education Ltd
You'll gain an understanding of network communication principles and support networking resources. They will explore network topologies, configure devices, and troubleshoot common networking issues to maintain effective connectivity.
What you'll be able to do
- Implement network communication principles, ensuring effective data transmission and connectivity.
- Support networking resources, troubleshooting issues and maintaining optimal performance.
CIW Perl FundamentalsReal unit · Pearson Education Ltd
This unit provides learners with foundational knowledge of Perl programming, including syntax, data types, and control structures. You'll manipulate data and manage external data sources such as files and databases using Perl.
What you'll be able to do
- Understand PERL Principles, including syntax, data types, and control structures.
- Manipulate data using Perl, including data extraction, transformation, and loading.
- Manage external data using Perl, including reading from and writing to files and databases.
CIW Security EssentialsReal unit · Pearson Education Ltd
This unit provides learners with an understanding of network security principles, encryption techniques, and firewall solutions. You'll be able to implement network security measures and protect networked environments against common vulnerabilities.
What you'll be able to do
- Understand fundamental network security principles and concepts
- Understand the purpose and application of encryption techniques in network security
- Implement network security measures and protocols
- Protect a networked environment from common security threats
- Understand the different types and functionalities of Firewall Solutions
- Implement a firewall solution to protect a network
CIW Site Development FoundationsReal unit · Pearson Education Ltd
You'll learn to create web pages using appropriate technologies and enhance websites with multimedia and interactive elements. The unit also covers managing e-commerce requirements, including security considerations.
What you'll be able to do
- Create a web page using appropriate technologies
- Understand web site enhancements, including multimedia and interactive elements
- Manage the e-commerce requirements of a website, including security and payment processing
CIW Web Design SpecialistReal unit · Pearson Education Ltd
It teaches you to manage website elements including content, design, and functionality. You'll evaluate usability, enhance website structure, and manage client/server-side technologies to improve user experience and performance.
What you'll be able to do
- Manage the elements of a web site, including content, design, and functionality.
- Evaluate a web site, assessing its usability, accessibility, and performance.
- Enhance a web site structure, improving its navigation and organisation.
- Manage client/server side technologies, ensuring seamless interaction between the client and server.
CIW Web Foundations AssociateReal unit · Pearson Education Ltd
You'll gain foundational knowledge of Internet business, site development, and network technology. The unit covers e-commerce models, web design principles, online marketing strategies, and network protocols.
What you'll be able to do
- Understand Internet Business Foundations, including e-commerce models, online marketing strategies, and legal considerations.
- Understand Site Development Foundations, including web design principles, HTML, CSS, and JavaScript.
- Understand Network Technology Foundations, including network protocols, IP addressing, and network security.
CIW database designReal unit · Pearson Education Ltd
It teaches you to understand relational database fundamentals and design principles. You'll be able to normalise databases, implement SQL and relational algebra, and manage database transactions and security.
What you'll be able to do
- Understand the fundamental principles of relational databases, including their structure and purpose.
- Understand the principles of relational database design, including entity-relationship modelling.
- Normalise a database to reduce data redundancy and improve data integrity.
- Implement Structured Query Language (SQL) to create, modify, and query data in a relational database.
- Implement Relational Algebra operations to manipulate and retrieve data from relational databases.
- Manage database transactions to ensure data consistency and integrity, and implement security measures to protect data from unauthorised access.
Certification Partners CompTIA CTP+Real unit · Pearson Education Ltd
You'll learn to manage convergent networks and voice technologies, including configuring and maintaining VoIP systems. The unit covers network security, performance optimisation, troubleshooting, and user support for convergence technologies.
What you'll be able to do
- Manage Convergent Networks, ensuring optimal performance and security.
- Manage Voice Technologies, including configuration, maintenance, and troubleshooting.
- Support Convergence Technologies, addressing technical issues and providing user assistance.
Cisco CCNP RouteReal unit · Pearson Education Ltd
This unit covers the principles of routing services and path control in networks. You'll implement and troubleshoot EIGRP and OSPF routing solutions, manipulate routing updates, and apply BGP for ISP connectivity to optimise network performance.
What you'll be able to do
- Understand the fundamental principles of Routing Services within a network environment.
- Implement an EIGRP-based routing solution, configuring and troubleshooting as necessary.
- Implement an OSPF-based routing solution, configuring and troubleshooting as necessary.
- Understand the various methods for manipulating routing updates to optimise network performance.
- Understand different path control mechanisms and their application in network design.
- Implement a BGP solution for providing ISP connectivity, including configuration and monitoring.
- Implement routing facilities to support branch offices and mobile workers, ensuring secure and reliable connectivity.
- Implement IPv6 within an enterprise network, including addressing, routing, and transition strategies.
Cisco CCNP SwitchReal unit · Pearson Education Ltd
This unit provides learners with knowledge of Enterprise Campus Architecture and skills to implement VLANs, Spanning Tree Protocol, inter-VLAN routing, and network security. You'll understand high availability, redundancy, and infrastructure security.
What you'll be able to do
- Understand the analysis of an Enterprise Campus Architecture, including its components and their interactions.
- Implement VLANs in Campus Networks, configuring and managing virtual LANs for network segmentation.
- Implement Spanning Tree Protocol (STP) to prevent network loops and ensure network stability.
- Implement inter-VLAN Routing to enable communication between different VLANs.
- Understand the principles of High Availability and Redundancy in a Campus Network, ensuring network resilience.
- Understand Campus Infrastructure Security measures, including access control, authentication, and intrusion detection.
- Understand the preparation of the Campus Infrastructure for Advanced Services, such as voice and video.
Cisco CCNP TroubleshootingReal unit · Pearson Education Ltd
You'll learn to plan and implement maintenance and troubleshooting for complex enterprise networks. The unit covers maintenance scheduling, resource allocation, documentation, and the use of tools to maintain network stability and performance.
What you'll be able to do
- Plan maintenance for complex networks, scheduling tasks and allocating resources effectively.
- Understand Troubleshooting Processes for Complex Enterprise Networks, including identifying, diagnosing, and resolving network issues.
- Implement Maintenance and Troubleshooting Tools and Applications, utilising appropriate software and hardware.
- Maintain and Troubleshoot Campus Switched Solutions, ensuring network stability and performance.
- Maintain and Troubleshoot Routing Solutions, optimising network traffic flow and connectivity.
- Maintain and Troubleshoot Addressing Services, resolving IP address conflicts and ensuring proper network addressing.
- Maintain and Troubleshoot Network Performance Issues on converged networks, addressing latency, bandwidth, and quality of service issues.
- Maintain and Troubleshoot Network Security Implementations, protecting the network from threats and vulnerabilities.
- Maintain and Troubleshoot Integrated, Complex Enterprise Networks, addressing a wide range of network issues and ensuring overall network health.
Cisco Discovery Designing and Supporting Computer NetworksReal unit · Pearson Education Ltd
It teaches you to design, implement, and maintain prototype network infrastructures. You'll analyse requirements, design network topologies, assemble components, and ensure ongoing network functionality.
What you'll be able to do
- Design a network infrastructure that meets specified requirements and performance criteria.
- Implement a prototype network based on the designed infrastructure.
- Maintain a prototype network, ensuring its ongoing functionality and addressing any issues that arise.
Cisco Discovery Introducing Routing and Switching in the EnterpriseReal unit · Pearson Education Ltd
It teaches you to configure, test, and troubleshoot routed and switched enterprise networks. You'll implement VLANs, Spanning Tree Protocol, inter-VLAN routing, and traffic filtering solutions.
What you'll be able to do
- Configure a switched infrastructure
- Test a routed and switched infrastructure
- Troubleshoot a routed and switched infrastructure
- Understand traffic filtering
- Implement a traffic filtering solution
Cisco Discovery Networking for Home and Small BusinessReal unit · Pearson Education Ltd
You'll understand common network systems and devices used in homes and small businesses. The unit covers network technologies, security principles, and configuring and troubleshooting cross-network communication.
What you'll be able to do
- Understand the diverse types of network systems and devices in common use
- Explain how different network technologies operate and communicate
- Understand basic network security principles
- Analyse the impact of security on the user
- Configure cross network communication
- Troubleshoot cross network communication issues
Cisco Discovery Working at a Small-to-Medium Business or ISPReal unit · Pearson Education Ltd
It teaches you to identify routing protocols and configure routers for WAN environments within small-to-medium businesses or ISPs. You'll also test, troubleshoot network systems, and implement address management strategies.
What you'll be able to do
- Identify and understand different routing protocols used in network communication.
- Configure a router to communicate effectively with a Wide Area Network (WAN) infrastructure.
- Test and troubleshoot a network system to identify and resolve connectivity issues.
- Implement address management strategies to ensure efficient allocation and utilisation of network addresses.
Cisco Exploration Accessing the WANReal unit · Pearson Education Ltd
It teaches you to implement, test, and troubleshoot Wide Area Networks (WANs) according to design specifications. You'll also plan and apply security measures and manage network address configurations to maintain WAN integrity.
What you'll be able to do
- Implement a Wide Area Network (WAN) according to a given design.
- Test and troubleshoot a WAN implementation to identify and resolve issues.
- Plan security measures for a WAN to protect against threats.
- Evaluate a WAN's performance and identify areas for improvement.
- Implement security technologies to protect a WAN from unauthorised access and data breaches.
- Implement network address management technologies to efficiently manage IP addresses within a WAN.
Cisco Exploration LAN Switching and WirelessReal unit · Pearson Education Ltd
It teaches you to configure, test, and troubleshoot switched and trunked VLAN infrastructures, including wireless systems. You'll implement VLAN Trunk Protocol (VTP) structures and apply security measures to protect VLANs.
What you'll be able to do
- Configure a switched and trunked VLAN infrastructure, optimising network performance and security.
- Test and troubleshoot a VLAN infrastructure, identifying and resolving network issues effectively.
- Enable a VLAN Trunk Protocol (VTP) client/server structure to operate and manage a LAN, streamlining network administration.
- Understand the operation of wireless systems, including their configuration, security, and troubleshooting.
Cisco Exploration Network FundamentalsReal unit · Pearson Education Ltd
You'll gain foundational knowledge of network systems, technologies, and models such as OSI and TCP/IP. The unit covers configuring workstations for network connection and designing basic sub-network schemes.
What you'll be able to do
- Know the diverse types of network systems and devices in common use
- Know how different network technologies operate and communicate with each other
- Understand the OSI and TCP/IP models and their relationship to the operation of network systems
- Configure a workstation for connection to a network, ensuring correct settings and functionality
- Design a sub-network scheme, considering addressing and network segmentation
- Recommend improvements to an existing network infrastructure, based on performance and security considerations.
Cisco Exploration Routing Protocols and ConceptsReal unit · Pearson Education Ltd
You'll identify and understand various routing protocols and their characteristics. They will configure routers for WAN communication, implement routing protocols, and test and troubleshoot network systems to ensure effective network performance.
What you'll be able to do
- Identify and understand different routing protocols, including their characteristics and applications.
- Configure a router to communicate with a WAN infrastructure, implementing appropriate routing protocols.
- Test and troubleshoot a network system to identify faults and assess the quality of communication, using appropriate diagnostic tools and techniques.
Cisco IT Essentials Part 1Real unit · Pearson Education Ltd
You'll gain knowledge of computer hardware principles and safe assembly and maintenance of computer systems. The unit includes maintaining operating systems, security components, and network communication for computer systems.
What you'll be able to do
- Understand the fundamental hardware principles of a computer system, including components and their functions.
- Safely assemble a range of computer systems, following appropriate procedures and safety guidelines.
- Maintain a range of computer systems, including hardware and software components, ensuring optimal performance.
- Maintain operating system components, including updates, configurations, and troubleshooting.
- Maintain security components, including firewalls, antivirus software, and access controls.
- Maintain network communication for a computer system, including configuration and troubleshooting.
Cisco IT Essentials Part 2Real unit · Pearson Education Ltd
This unit provides learners with an understanding of computer system management principles. You'll manage operating system support, address security requirements, and maintain networked systems to ensure continuous operation.
What you'll be able to do
- Understand the principles of managing computer systems
- Manage the support of operating systems
- Manage security requirements for computer systems
- Maintain a networked system, ensuring its continued operation
CompTIA A+ EssentialsReal unit · Pearson Education Ltd
This unit provides learners with knowledge of personal computer components, troubleshooting, repair, and maintenance. You'll understand operating systems, networking fundamentals, security concepts, and operational considerations for PCs.
What you'll be able to do
- Use personal computer components effectively
- Understand personal computer troubleshooting techniques
- Apply personal computer repair procedures
- Perform personal computer maintenance tasks
- Understand operating system principles
- Understand basic networking fundamentals
- Understand security concepts and technology related to personal computers
- Understand operational considerations when working with personal computers
CompTIA A+ Practical ApplicationReal unit · Pearson Education Ltd
You'll develop practical knowledge of computer hardware, operating systems, networking, and security as required for CompTIA A+ certification. The unit covers identification, function, and interaction of components alongside basic OS administration tasks.
What you'll be able to do
- Understand computer hardware components, their functions, and how they interact
- Understand Operating Systems, including Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate, their features, and basic administration tasks
- Understand networking concepts, protocols, and technologies
- Understand security threats, vulnerabilities, and security measures to protect computer systems and networks
CompTIA Convergence+Real unit · Pearson Education Ltd
You'll gain knowledge of telephony principles, network engineering, and security design for converged networks. The unit covers designing network topologies, selecting devices, and managing converged network infrastructures.
What you'll be able to do
- Know telephony principles
- Engineer a network
- Identify application requirements for a converged network
- Know hardware and architecture used in converged networks
- Manage a converged network
- Know security design principles for converged networks
CompTIA Linux+Real unit · Pearson Education Ltd
You'll learn to install and manage Linux-based systems, configure system settings, network services, and access rights. The unit also covers implementing security options and completing relevant documentation for Linux client and server environments.
What you'll be able to do
- Know the standard installation procedure for a Linux operating system on client and server hardware.
- Manage Linux-based clients, including user account management, software installation, and system updates.
- Configure system settings, network services, and access rights on a Linux system to meet specific requirements.
- Implement security options on a Linux system, such as firewalls, intrusion detection systems, and access control lists.
- Complete documentation related to Linux system administration tasks, including configuration changes and troubleshooting steps.
- Know the hardware components that relate to typical Linux client and server systems, including processors, memory, storage, and network interfaces.
CompTIA Network+Real unit · Pearson Education Ltd
You'll develop a comprehensive understanding of network media, topologies, protocols, and standards. They will explore network implementation and carry out network support activities such as troubleshooting and maintenance.
What you'll be able to do
- Understand media and topologies used in network infrastructure.
- Understand Protocols and Standards governing network communication.
- Understand Network Implementation methodologies and best practices.
- Carry out network support activities, including troubleshooting, maintenance, and upgrades.
CompTIA Printing and Document ImagingReal unit · Pearson Education Ltd
This unit provides learners with knowledge of printing and document imaging processes, including print technologies, image scanning, and device connectivity. You'll develop troubleshooting skills and understand colour theory, professional practice, and safe working procedures.
What you'll be able to do
- Understand print processes and components involved in document production.
- Understand image scanning techniques and technologies.
- Troubleshoot printing and document imaging processes to resolve common issues.
- Understand device connectivity methods and protocols for printers and scanners.
- Understand electromechanical components and tools used in printing and document imaging devices.
- Understand colour theory principles relevant to printing and image reproduction.
- Understand professional practice standards and ethics in the printing and document imaging industry.
- Understand safe practice procedures for handling equipment and materials in a printing and document imaging environment.
CompTIA Security+Real unit · Pearson Education Ltd
This unit covers general security concepts including communication and infrastructure security, cryptography basics, and operational security. You'll understand security threats, vulnerabilities, risks, and methods to mitigate these within organisational contexts.
What you'll be able to do
- Understand general security concepts, including threats, vulnerabilities and risks
- Recognise and understand communication security protocols and technologies
- Understand and differentiate infrastructure security components, such as firewalls and intrusion detection systems
- Understand and apply the basics of cryptography, including encryption and hashing
- Understand operational and organisational security policies and procedures
CompTIA Server+Real unit · Pearson Education Ltd
You'll gain comprehensive knowledge of server hardware components and operating systems. The unit covers installation, configuration, upgrading, maintenance, protection, and troubleshooting of servers to ensure reliable operation.
What you'll be able to do
- Know general server hardware components and their functions.
- Install a server according to manufacturer's instructions and best practices.
- Configure a server to meet specific requirements and optimise performance.
- Upgrade a server's hardware and software components to improve functionality and security.
- Proactively maintain a server to ensure its reliability and prevent failures.
- Protect the server environment from physical and logical threats.
- Troubleshoot and identify server problems using appropriate tools and techniques.
- Know the disaster recovery plan for a server and be able to implement it in case of an emergency.
Computer Games DevelopmentReal unit · Pearson Education Ltd
This unit provides an understanding of computer game components and the structure of the games industry. You'll develop a game specification and implement a component, demonstrating practical skills in game design and programming.
What you'll be able to do
- Know computer game components and the structure of the computer games industry
- Develop a computer game specification, including game mechanics and target audience
- Implement a component of a computer game, demonstrating programming and design skills.
Computer Games DevelopmentReal unit · Pearson Education Ltd
You'll gain knowledge of computer game architecture and industry roles. The unit covers evaluating existing games, developing game specifications, and implementing game elements using appropriate tools and techniques.
What you'll be able to do
- Understand computer game architecture and its key components
- Understand the structure and operation of the computer games industry
- Evaluate existing computer games, identifying strengths and weaknesses
- Develop a computer game specification, outlining its features and functionality
- Implement elements of a computer game, using appropriate tools and techniques
Configuring Windows Server 2008 Active DirectoryReal unit · Pearson Education Ltd
This unit provides learners with skills to configure and maintain Windows Server 2008 Active Directory environments. You'll manage DNS, Active Directory objects, server roles, and configure Certificate Services.
What you'll be able to do
- Configure Domain Name System (DNS) for Active Directory
- Configure the Active Directory infrastructure
- Configure additional Active Directory server roles
- Create and maintain Active Directory objects
- Maintain the Active Directory environment
- Configure Active Directory Certificate Services
Configuring Windows Server 2008 Network InfrastructureReal unit · Pearson Education Ltd
It teaches you to configure and manage Windows Server 2008 network infrastructure, including IP addressing, DHCP, DNS, network access, and file and print services. You'll also monitor and manage network performance.
What you'll be able to do
- Configure IP Addressing and Services on a Windows Server 2008 network.
- Configure Name Resolution services, such as DNS, on a Windows Server 2008 network.
- Configure Network Access settings and permissions on a Windows Server 2008 network.
- Configure File and Print Services on a Windows Server 2008 network.
- Monitor and Manage a Network Infrastructure running Windows Server 2008.
Creating a procedural computer programReal unit · Pearson Education Ltd
You'll learn to implement procedural programming solutions using sequence, selection, and iteration. The unit covers refining program quality and testing to ensure correct operation and performance.
What you'll be able to do
- Implement software solutions using procedural programming techniques, following a step-by-step approach
- Refine a procedural programme to improve its quality, addressing issues such as performance, usability, and maintainability
- Test the operation of a procedural programme to ensure it functions correctly and meets specified requirements
Creating a procedural computer programReal unit · Pearson Education Ltd
It teaches you to implement, refine, test, and document procedural computer programs. You'll translate software designs into procedural code, modularise programs using functions and procedures, and use data structures to improve program quality.
What you'll be able to do
- Implement a software design using procedural programming
- Refine a procedural program to improve quality
- Test the operation of a procedural program
- Document a computer program
Creating an event driven computer programReal unit · Pearson Education Ltd
You'll implement software designs using event-driven programming techniques and refine programs to improve quality and performance. They will test program operation and document design and functionality.
What you'll be able to do
- Implement a software design using event driven programming techniques.
- Refine an event driven program to improve its overall quality and performance.
- Test the operation of an event driven program to ensure it functions correctly.
- Document an event driven program, including its design and functionality.
Creating an event driven computer programReal unit · Pearson Education Ltd
It teaches you to implement event-driven programming techniques, including event handlers and listeners. You'll refine program quality and test event-driven software to ensure correct functionality and responsiveness.
What you'll be able to do
- Implement software solutions using event-driven programming techniques, incorporating event handlers and listeners
- Refine an event-driven program to improve its quality, addressing issues such as performance, usability, and maintainability
- Test the operation of an event-driven program to ensure it functions correctly and meets specified requirements
Creating an object oriented computer programReal unit · Pearson Education Ltd
You'll learn to implement object-oriented programming concepts such as classes, inheritance, polymorphism, and encapsulation. The unit also covers refining and testing object-oriented programs to improve quality and performance.
What you'll be able to do
- Implement software using object oriented programming
- Refine an object oriented program to improve quality
- Test the operation of an object oriented driven program
Creating an object oriented computer programReal unit · Pearson Education Ltd
It teaches you to implement, refine, test, and document object-oriented computer programs based on given designs. You'll apply principles such as inheritance, polymorphism, encapsulation, and abstraction to improve program quality.
What you'll be able to do
- Implement a software design using object oriented programming techniques.
- Refine an object oriented program to improve its quality and performance.
- Test the operation of an object oriented driven program to ensure it functions correctly.
- Document an object oriented driven program to provide clear and concise information about its functionality and usage.
Customer Apparatus and Line InstallationReal unit · Pearson Education Ltd
You'll gain practical skills to install customer apparatus and lines, including running cables, fitting telephone sockets, and cross-connecting circuits. The unit emphasises adherence to industry standards and safety regulations during installations.
What you'll be able to do
- Run cables into the 'End User' premises and fit main and extension telephone sockets according to industry standards and safety regulations
- Run dropwires in the BT overhead network, ensuring proper tension and secure connections
- Cross connect circuits in primary and secondary cross connection points, maintaining accurate records and adhering to wiring diagrams
- Work safely on wooden poles, steps, and ladders, using appropriate safety equipment and techniques
- Carry out manual handling using the kinetic method to minimise the risk of injury
Customer Care in ICTReal unit · Pearson Education Ltd
This unit introduces the importance of positive customer relationships in ICT and the key elements of effective customer care. You'll develop communication skills and professional behaviour to establish and maintain customer relationships within ICT contexts.
What you'll be able to do
- Provide customer care by understanding the importance of establishing positive customer relationships.
- Provide customer care effectively by establishing and maintaining positive customer relationships through clear communication and professional behaviour.
Customer Care in ICTReal unit · Pearson Education Ltd
You'll understand how to provide effective ICT customer care by developing customer relationships through communication, empathy, and professionalism. The unit also covers contributing to service improvement by addressing customer needs.
What you'll be able to do
- Understand how to provide ICT customer care by developing customer relationships, demonstrating empathy and professionalism.
- Provide ICT customer care by developing customer relationships, addressing customer needs and resolving issues effectively.
- Contribute to improving the delivery of service, providing feedback and suggestions for service enhancements.
Customer Care in ICTReal unit · Pearson Education Ltd
This unit provides knowledge of effective customer care principles within an ICT context. You'll develop communication skills, understand customer needs, and apply organisational procedures to deliver customer service.
What you'll be able to do
- Provide effective customer care in a familiar ICT context.
- Provide customer care services effectively in a familiar ICT context.
Data ModellingReal unit · Pearson Education Ltd
This unit introduces learners to the concepts of logical data modelling, including entities, attributes, and relationships. You'll apply data modelling techniques to create and refine logical data models that represent business requirements accurately.
What you'll be able to do
- Understand the concepts of logical data modelling, including entities, attributes, and relationships.
- Use data modelling techniques to create logical data models that represent business requirements.
- Use data modelling techniques to refine logical data models, ensuring accuracy and completeness.
Data modellingReal unit · Pearson Education Ltd
You'll gain foundational knowledge of data modelling concepts and techniques. The unit covers defining key terms, explaining the purpose of logical data modelling, and creating simple logical data models using appropriate notation.
What you'll be able to do
- Know the basic concepts of logical data modelling
- Use simple data modelling techniques to create logical data models
Data structures and algorithmsReal unit · Pearson Education Ltd
You'll study various data structures such as arrays, linked lists, stacks, queues, trees, and graphs, alongside associated algorithms. The unit covers algorithm operations and selection of appropriate data structures for specific problems.
What you'll be able to do
- Understand the structure and uses of various data structures, such as arrays, linked lists, stacks, queues, trees, and graphs, and their associated algorithms.
- Understand the operation of established algorithms for searching, sorting, and manipulating data structures.
- Select appropriate data structures and associated algorithms for solving specified problems, considering factors such as efficiency and memory usage.
- Describe the data structures and associated algorithms in a non-executable program specification language, such as pseudocode or UML.
- Implement data structures and algorithms in an executable programming language, such as Python, Java, or C++.
- Understand how strings are structured and processed, including string manipulation, searching, and pattern matching algorithms.
Database SoftwareReal unit · Pearson Education Ltd
You'll learn to create and modify non-relational database tables, enter and organise structured data, and use database software tools to run queries and produce reports for data analysis and presentation.
What you'll be able to do
- Create non-relational database tables, defining appropriate fields and data types
- Modify existing non-relational database tables, adjusting fields and data types as needed
- Enter structured information into the database, ensuring data accuracy and consistency
- Edit existing information in the database, correcting errors and updating records
- Organise structured information within the database, using appropriate indexing and sorting techniques
- Use database software tools to run queries, retrieving specific information based on defined criteria
- Use database software tools to produce reports, summarising and presenting data in a meaningful format
Database SoftwareReal unit · Pearson Education Ltd
It teaches you to understand and use database software effectively. You'll identify database features, input and retrieve data accurately, manipulate data, and present information within a database environment.
What you'll be able to do
- Recognise how to use a database effectively
- Use a database to store, retrieve and manipulate data
Database SoftwareReal unit · Pearson Education Ltd
You'll plan, create, and modify relational database tables to meet specified requirements. The unit includes entering and organising structured data, using database software tools to create and run queries, and producing reports.
What you'll be able to do
- Plan relational database tables to meet requirements
- Create relational database tables to meet requirements
- Modify relational database tables to meet requirements
- Enter structured information in a database
- Edit structured information in a database
- Organise structured information in a database
- Use database software tools to create data queries
- Use database software tools to edit data queries
- Use database software tools to run data queries
- Use database software tools to produce reports
Deploying Messaging Solutions with Microsoft Exchange Server 2007Real unit · Pearson Education Ltd
You'll learn to plan Microsoft Exchange Server 2007 upgrades, migrations, and deployments. The unit covers high availability, topology design, messaging security, compliance, and environment maintenance planning.
What you'll be able to do
- Plan Microsoft Exchange Server 2007 upgrades and migrations, considering different upgrade paths and migration strategies
- Plan for high availability implementation in Microsoft Exchange Server 2007, including redundancy and failover mechanisms
- Plan the Exchange topology deployment, considering factors such as site topology and server roles
- Plan messaging security and compliance implementation, including anti-spam, anti-malware, and data loss prevention measures
- Plan for messaging environment maintenance, including patching, monitoring, and troubleshooting
Designing Database Solutions and Data Access Using Microsoft SQL Server 2008Real unit · Pearson Education Ltd
This unit covers the design of database solutions and data access strategies using Microsoft SQL Server 2008. You'll learn to design database tables, programming objects, transactions, XML strategies, and queries, focusing on data integrity, concurrency, and performance optimisation.
What you'll be able to do
- Design a database strategy that meets specified requirements
- Design database tables to store data effectively and efficiently
- Design programming objects to manipulate and access data within the database
- Design a transaction and concurrency strategy to ensure data integrity
- Design an XML strategy for data exchange and integration
- Design queries for optimal performance and efficiency
- Design a database for optimal performance, considering factors such as indexing and partitioning
Designing Messaging Solutions with Microsoft Exchange Server 2007Real unit · Pearson Education Ltd
You'll design messaging solutions using Microsoft Exchange Server 2007. They will plan messaging services, server high availability, coexistence, migration strategies, and define policies and security procedures.
What you'll be able to do
- Design and plan messaging services
- Design and plan server high availability
- Design and plan coexistence and migration
- Define policies and security procedures
Designing and Developing Windows Applications Using the Microsoft .NET Framework 3.5Real unit · Pearson Education Ltd
This unit focuses on planning and designing Windows applications using the Microsoft .NET Framework 3.5. You'll validate application designs, plan data management, user interaction, security implementation, deployment, and optimise application performance.
What you'll be able to do
- Validate an application design against specifications to ensure it meets the defined requirements
- Plan data management strategies, including data storage, retrieval, and manipulation
- Plan user interaction and presentation strategy to create a user-friendly and effective interface
- Design security implementation to protect the application and its data from unauthorised access
- Plan application deployment and maintenance procedures to ensure smooth installation and ongoing support
- Design the application architecture, considering factors such as scalability, maintainability, and performance
- Design for optimised performance, identifying and addressing potential bottlenecks
Designing and developing a Web siteReal unit · Pearson Education Ltd
This unit covers the software installation and upgrade process, including pre-installation checks, compatibility considerations, and data backup. You'll develop the ability to install or upgrade software following specified instructions and procedures.
What you'll be able to do
- Design a Web site to address loosely-defined requirements, considering user needs and accessibility.
- Use web development tools to build (X)HTML- and CSS-based websites to address well-defined specifications, ensuring valid code and consistent styling.
- Understand the technology and tools needed to use multimedia in the context of a website, optimising for performance and accessibility.
- Develop test strategies and apply these to a Web site to ensure functionality, usability, and cross-browser compatibility.
- Understand the need for Web standards to ensure accessibility, interoperability, and maintainability.
- Understand the concepts associated with using the Internet and the World Wide Web for business, including e-commerce and online marketing.
Designing and developing event-driven computer programsReal unit · Pearson Education Ltd
You'll design, develop, and test event-driven computer programs to address loosely-defined problems. They will apply programming and software engineering practices and develop test strategies to ensure program functionality and reliability.
What you'll be able to do
- Design event-driven programs to address loosely-defined problems, considering user needs and system requirements.
- Produce a working event-driven program which meets the design specification and functions as intended.
- Develop event-driven programs that reflect established programming and software engineering practice, adhering to coding standards and best practices.
- Develop test strategies and apply these to event-driven programs to ensure functionality, reliability, and performance.
- Develop design documentation for use in program maintenance and end-user documentation, providing clear and concise information about the program's structure and operation.
Designing and developing object-oriented computer programsReal unit · Pearson Education Ltd
You'll design, develop, and test object-oriented computer programs to address loosely-defined problems. The unit includes creating UML designs, implementing code, and applying test strategies reflecting established programming practices.
What you'll be able to do
- Design object-oriented programs to address loosely-defined problems, considering user needs and system requirements.
- Produce a working object-oriented program which meets the design specification, ensuring functionality and performance.
- Develop object-oriented programs that reflect established programming and software engineering practice, adhering to coding standards and principles.
- Develop test strategies and apply these to object-oriented programs to identify and resolve defects.
- Develop design documentation for use in program maintenance and end-user documentation, providing clear and concise information about the program's architecture and functionality.
Designing and developing procedural computer programsReal unit · Pearson Education Ltd
It teaches you to design, develop, and test procedural computer programs addressing loosely-defined problems. You'll produce working programs that meet specifications and apply established programming and software engineering practices.
What you'll be able to do
- Design procedural programs to address loosely-defined problems, considering factors such as input, output, processing, and data structures.
- Produce a working procedural program which meets the design specification, demonstrating functionality, performance, and reliability.
- Develop procedural programs that reflect established programming and software engineering practice, including coding standards, documentation, and version control.
- Develop test strategies and apply these to procedural programs, ensuring that the program meets the specified requirements and is free from errors.
- Develop design documentation for use in program maintenance and end-user documentation, including flowcharts, data dictionaries, and user manuals.
Designing, optimising and Maintaining a Database Administrative Solution Using Microsoft SQL Server 2008Real unit · Pearson Education Ltd
This unit focuses on designing a Microsoft SQL Server 2008 database administrative solution to meet business needs. You'll design server instances, security, high availability, backup and recovery, monitoring, and data distribution strategies.
What you'll be able to do
- Design a SQL Server Instance, including hardware and software requirements, and a Database Solution that meets specified business needs.
- Design a Database Server Security Solution, incorporating appropriate authentication, authorisation, and auditing mechanisms.
- Design a Database Solution for High Availability, considering factors such as redundancy, failover, and disaster recovery.
- Design a Backup and Recovery Solution, outlining procedures for data backup, restoration, and disaster recovery.
- Design a Monitoring Strategy, specifying key performance indicators (KPIs) and tools for monitoring database performance and health.
- Design a Strategy to Maintain and Manage Databases, including tasks such as index maintenance, data archiving, and performance tuning.
- Design a Strategy for Data Distribution, considering factors such as replication, partitioning, and data warehousing.
Develop own effectiveness and professionalismReal unit · Pearson Education Ltd
You'll develop personal and professional skills for IT environments, including time management and teamwork. The unit covers understanding professional practice, legislative requirements, and continuous improvement.
What you'll be able to do
- Develop own personal and professional skills to enhance performance in an IT environment.
- Work effectively as a member of a team to achieve defined goals and implement agreed plans.
- Understand what is meant by professional practice within the IT sector.
- Know the key aspects of the legislative environment relating to IT activities and data protection.
- Improve personal effectiveness through self-reflection and continuous professional development.
Fibre Telecommunications TechniquesReal unit · Pearson Education Ltd
You'll understand fibre telecommunications networks, including properties, components, and safe working practices. The unit covers quality standards, documentation, and preparation and installation techniques for optical fibre networks.
What you'll be able to do
- Understand the properties, structures and components included in typical fibre telecommunications networks.
- Understand safe working practices when working with optical fibre networks to minimise risks.
- Know the quality standards and documentation requirements when working on the optical fibre network to ensure compliance.
- Prepare and install optical fibre components in exchanges and customer premises according to specifications.
- Build an external fibre network according to industry standards and best practices.
- Construct and re-enter a fibre closure to maintain network integrity.
Health and Safety in ICTReal unit · Pearson Education Ltd
This unit ensures learners comply with Health and Safety procedures in ICT environments. You'll identify hazards, follow reporting protocols, and correctly use personal protective equipment to promote workplace safety.
What you'll be able to do
- Comply with relevant Health and Safety procedures in ICT environments
ICT System OperationReal unit · Pearson Education Ltd
You'll gain knowledge of operating system components, including the kernel and device drivers, and develop skills to manage files, configure settings, and use system utilities effectively within specified parametres.
What you'll be able to do
- Know the relevant parts of the operating system and their functions
- Operate specified parts of the system effectively and efficiently.
Imaging SoftwareReal unit · Pearson Education Ltd
It teaches you to obtain, insert, combine, and manipulate images using imaging software. You'll learn to edit images, adjusting brightness, contrast, colour balance, and perform cropping, resizing, and rotation.
What you'll be able to do
- Obtain, insert and combine information from various sources for use in images
- Use imaging software tools to create, manipulate and edit images to meet specific requirements
Imaging SoftwareReal unit · Pearson Education Ltd
This unit develops learners' skills in obtaining, inserting, and combining information within images. You'll use imaging software tools to create, manipulate, and edit images accurately and effectively.
What you'll be able to do
- Obtain information for images from appropriate sources
- Insert information into images
- Combine different pieces of information within images
- Use imaging software tools to create images
- Use imaging software tools to manipulate images
- Use imaging software tools to edit images
Imaging SoftwareReal unit · Pearson Education Ltd
You'll learn to obtain, insert, combine, and manipulate images using imaging software. The unit covers sourcing images, importing, editing, and creating images to improve quality and appearance.
What you'll be able to do
- Obtain images from various sources for use in imaging software
- Insert images into imaging software for editing and manipulation
- Combine multiple images within the imaging software to create composite images
- Use imaging software tools to create new images from scratch
- Manipulate existing images using the software's features
- Edit images to improve their quality and appearance
Interconnecting Cisco Networking Devices _CCNA Parts 3 and 4_Real unit · Pearson Education Ltd
It teaches you to understand and apply Cisco network technologies including routing, switching, VLANs, and security features. You'll plan, design, implement, operate, and troubleshoot simple Cisco networks.
What you'll be able to do
- Know the main technologies used in Cisco networks, including routing protocols, switching technologies, and network security features
- Plan and design simple networks using Cisco technology, considering factors such as network size, bandwidth requirements, and security needs
- Implement and operate simple networks using Cisco devices and technologies
- Troubleshoot simple networks, identifying and resolving common network issues
Interpersonal and written communicationReal unit · Pearson Education Ltd
This unit develops learners' ability to communicate complex information effectively through interpersonal and written communication. You'll adapt communication styles, produce clear written content, and guide colleagues on communication techniques.
What you'll be able to do
- Send and receive complex information by communicating interpersonally
- Understand and use written communication techniques effectively
- Provide guidance to immediate colleagues on how to communicate information clearly and concisely.
Interpersonal and written communicationReal unit · Pearson Education Ltd
You'll develop interpersonal and written communication skills within familiar work contexts. They will use appropriate language and formats, demonstrate active listening, and produce clear, concise written communications.
What you'll be able to do
- Communicate interpersonally on a familiar subject in a familiar work situation
- Communicate in writing on familiar subjects using specified formats
Interpersonal and written communicationReal unit · Pearson Education Ltd
This unit develops learners' interpersonal and written communication skills in familiar contexts. You'll send and receive information clearly and concisely through face-to-face interactions and written communication using correct grammar and structure.
What you'll be able to do
- Send familiar information by communicating interpersonally in familiar situations
- Receive familiar information by communicating interpersonally in familiar situations
- Communicate in writing in familiar situations
Introduction to Cisco Networking Technologies _CCNA parts 1 and 2_Real unit · Pearson Education Ltd
This unit introduces learners to Cisco networking technologies, covering network devices, protocols, topologies, and the OSI model. You'll provide basic support and implement simple Cisco networks, gaining practical troubleshooting experience.
What you'll be able to do
- Know the main features of IT networks related to Cisco technology, including network devices, protocols, and topologies
- Provide basic support to simple Cisco networks, including troubleshooting connectivity issues and configuring basic network settings
- Implement and operate simple Cisco networks, including configuring network devices and implementing basic network security measures
Introduction to IT systems developmentReal unit · Pearson Education Ltd
This unit introduces learners to IT systems, the roles of IT personnel, and the Systems Development Life Cycle (SDLC). You'll understand different SDLC models, stages, and how IT systems support organisational functions.
What you'll be able to do
- Understand IT Systems and the roles of IT personnel within an organisation.
- Understand IT Systems Development Life Cycle (SDLC) models and their application.
- Understand IT Systems Development Life Cycle (SDLC) concepts and processes involved in system development.
Investigating and Defining Customer Requirements for ICT SystemsReal unit · Pearson Education Ltd
You'll investigate and define customer requirements for ICT systems by planning and conducting information gathering. The unit includes analysing data to identify needs and constraints and documenting findings.
What you'll be able to do
- Control the investigation of existing and proposed ICT systems and processes to gather relevant information.
- Analyse information gathered to identify customer needs and constraints for ICT systems.
Investigating and defining customer requirements for ICT systemsReal unit · Pearson Education Ltd
This unit introduces learners to database systems and data design principles within an organisational context. You'll design entity relationship diagrams and create normalised data structures to ensure data integrity and efficiency.
What you'll be able to do
- Investigate existing ICT systems and processes to understand their functionality and limitations.
- Analyse gathered information to identify customer needs and constraints related to ICT system requirements.
Managing Software DevelopmentReal unit · Pearson Education Ltd
You'll understand technical aspects of software development, including coding standards, testing methodologies, and version control. The unit develops supervisory skills to guide and support software development teams effectively.
What you'll be able to do
- Understand the technical aspects of software development work, including coding standards, testing methodologies, and version control.
- Supervise the technical aspects of software development work, providing guidance and support to team members to ensure quality and adherence to standards.
Oracle Academy : Data DesignReal unit · Pearson Education Ltd
You'll understand the role of database systems and key data design principles within an organisation. The unit covers designing entity relationship diagrams and creating normalised data structures to ensure data integrity and efficient database management.
What you'll be able to do
- Understand the context of database systems and data design principles within an organisational setting.
- Design an entity relationship diagram (ERD) to represent data entities and their relationships.
- Create a normalised data structure to ensure data integrity and efficiency within a database system.
Oracle Academy : Database Design and Programming with SQLReal unit · Pearson Education Ltd
It teaches you to understand and apply SQL functions and construct DML and DDL statements. You'll create data views and manage database integrity through constraints and validation to ensure accurate data management.
What you'll be able to do
- Understand the purpose and application of various SQL functions.
- Construct Data Manipulation Language (DML) and Data Definition Language (DDL) statements to manage data and database structures.
- Construct data views to present data in a specific and controlled manner.
- Manage database integrity by implementing constraints and validation rules to ensure data accuracy and consistency.
Oracle Academy : Database Programming with PL/SQLReal unit · Pearson Education Ltd
You'll gain knowledge of PL/SQL programming principles and its role in database management. The unit covers constructing PL/SQL code for data manipulation, retrieval, and creating procedural database structures.
What you'll be able to do
- Understand the core principles of PL/SQL programming language and its role in database management
- Construct PL/SQL code to perform various database operations, including data manipulation and retrieval
- Construct PL/SQL structures such as procedures, functions, triggers, and packages to organise and modularise database code
Oracle Academy : Oracle Certified Professional Java ProgrammerReal unit · Pearson Education Ltd
You'll develop and execute Java applications utilising object-oriented programming features such as inheritance, polymorphism, and abstraction. The unit also covers error handling, GUI creation, I/O functionality, simple networked clients, and multithreading.
What you'll be able to do
- Create and execute Java technology applications that leverage the OO features of the Java language
- Implement error-handling techniques
- Create a graphical user interface (GUI)
- Implement input/output (I/O) functionality
- Create a simple TCP/IP networked client
- Define multithreaded programs
Oracle Academy : Oracle Certified Associate Java SE6Real unit · Pearson Education Ltd
This unit provides foundational knowledge of Java technology and programming language constructs. You'll write Java code using variables, control structures, and object-oriented principles to create applications and control program flow.
What you'll be able to do
- Demonstrate knowledge of Java technology, programming language, and product life cycle
- Use Java programming language constructs to create Java technology applications
- Use decision and looping constructs and methods to dictate program flow
- Implement Java technology programming and object-orientated (OO) concepts in Java technology programs
Presentation SoftwareReal unit · Pearson Education Ltd
This unit develops learners' ability to create and format presentation slides using software tools. You'll input and combine various content types, structure slides logically, and prepare presentations tailored to audience needs.
What you'll be able to do
- Input and combine text, images, charts, and other information within presentation slides to create engaging content.
- Use presentation software tools to structure, edit, and format slides, ensuring a clear and logical flow of information.
- Prepare slides for presentation, tailoring the content and design to meet the specific needs of the audience and the presentation's objectives.
Presentation SoftwareReal unit · Pearson Education Ltd
You'll learn to input and combine text and other information within presentation slides. The unit covers structuring, editing, and formatting slide sequences using presentation software tools and preparing slideshows for presentation.
What you'll be able to do
- Input text within presentation slides
- Combine text and other information within presentation slides
- Use presentation software tools to structure slide sequences
- Use presentation software tools to edit slide sequences
- Use presentation software tools to format slide sequences
- Prepare slideshow for presentation
Presentation SoftwareReal unit · Pearson Education Ltd
It teaches you to create engaging presentations by inputting and combining diverse content types using presentation software. You'll structure, edit, and format slides effectively and prepare interactive slideshows incorporating multimedia elements.
What you'll be able to do
- Input and combine text, images, charts, and other information within presentation slides to create engaging content.
- Use presentation software tools to structure, edit, and format presentations, ensuring a clear and logical flow of information.
- Prepare an interactive slideshow for presentation, incorporating multimedia elements and transitions to enhance audience engagement.
Project Management SoftwareReal unit · Pearson Education Ltd
It teaches you to use project management software to create and define projects, manage tasks and resources, and update project progress. You'll also select appropriate tools to display and report on project status effectively.
What you'll be able to do
- Create a project.
- Define a project.
- Enter information about project tasks.
- Edit information about project tasks.
- Enter information about project resources.
- Edit information about project resources.
- Update information about project progress.
- Select appropriate tools to display project status.
- Use appropriate tools to display project status.
- Select appropriate techniques to display project status.
- Use appropriate techniques to display project status.
- Select appropriate tools to report on project status.
- Use appropriate tools to report on project status.
- Select appropriate techniques to report on project status.
- Use appropriate techniques to report on project status.
Project Management SoftwareReal unit · Pearson Education Ltd
You'll use project management software to create and define projects, enter and edit task and resource information, update progress, and use tools to display and report on project status effectively.
What you'll be able to do
- Create and define a project, outlining its objectives and scope.
- Enter and edit information about project tasks and resources within project management software.
- Update information about project progress, tracking milestones and deadlines.
- Select and use appropriate tools and techniques to display and report on project status, providing clear and concise updates.
Project Management SoftwareReal unit · Pearson Education Ltd
You'll use project management software to create and define projects, manage tasks and resources, update progress, and select tools to display and report project status effectively.
What you'll be able to do
- Create a new project within project management software
- Define the scope and objectives of a project clearly
- Enter information about project tasks accurately
- Edit information about project tasks as required
- Enter information about project resources effectively
- Edit information about project resources as required
- Update information about project progress regularly
- Select appropriate tools to display project status visually
- Use appropriate techniques to display project status clearly
- Select appropriate tools to report on project status effectively
- Use appropriate techniques to report on project status accurately
Quality Management of ICT Products and ServicesReal unit · Pearson Education Ltd
This unit provides knowledge of organisational quality management procedures, documentation, and standards. You'll monitor these procedures, identify non-compliance, and suggest improvements to maintain quality in ICT products and services.
What you'll be able to do
- Understand specified organisational quality management procedures, including documentation, standards, and processes.
- Monitor quality management procedures to ensure they are being followed and identify areas for improvement.
Remote Support for ICT Products or ServicesReal unit · Pearson Education Ltd
You'll understand the role and benefits of remote support within an organisation and maintain customer support requirements. The unit covers the use of remote support tools and adherence to procedures and service level agreements.
What you'll be able to do
- Understand the role of remote support within the organisation, including its purpose and benefits.
- Maintain customer support requirements by adhering to established procedures and service level agreements.
- Implement customer support requirements by providing effective remote assistance and resolving technical issues.
Remote Support for Products and ServicesReal unit · Pearson Education Ltd
You'll understand organisational policies for customer care and product specifications relevant to remote support. The unit develops skills to support products and services remotely while adhering to procedures and meeting customer expectations.
What you'll be able to do
- Understand the organisational requirements for providing effective customer care.
- Understand the specifications and features of the products and services being supported.
- Support customers effectively with products or services remotely, adhering to organisational procedures.
Remote Support for Products and ServicesReal unit · Pearson Education Ltd
You'll provide remote support for products and services, adhering to customer care requirements. The unit covers knowledge of supported products, common issues, troubleshooting, and effective remote customer assistance.
What you'll be able to do
- Know the relevant parts of customer care requirements for remote support.
- Know the details of the supported products and services.
- Provide remote support on specified products or services.
Remote Support for Products or ServicesReal unit · Pearson Education Ltd
This unit provides learners with knowledge of customer care requirements and supported product details to deliver routine remote support. You'll respond to customer queries professionally and provide accurate information on specified products or services.
What you'll be able to do
- Know the specified parts of customer care requirements and details of the supported products and services that apply to them
- Provide routine support on specified products or services
Security of ICT SystemsReal unit · Pearson Education Ltd
This unit provides knowledge of common security threats to ICT systems and data, including malware and social engineering attacks. You'll learn methods to apply and monitor security measures to protect organisational ICT environments.
What you'll be able to do
- Know the common types of security threat to an organisation, its IT system and its data.
- Understand relevant methods and procedures for protecting an organisation, its IT system and its data from security threats.
- Apply security measures to protect IT systems and data.
- Monitor security procedures to ensure their effectiveness.
Security of ICT SystemsReal unit · Pearson Education Ltd
This unit provides learners with knowledge of ICT security threats, their operational impacts, and methods to combat them. You'll maintain and improve security procedures and implement safeguards to protect systems and data.
What you'll be able to do
- Understand the security threats to an IT system, their operational impact, and the methods available to combat them effectively.
- Maintain and improve ICT security procedures to protect against identified threats.
- Implement security procedures to safeguard ICT systems and data.
Security of ICT SystemsReal unit · Pearson Education Ltd
You'll develop knowledge of ICT system threats and protection methods, including malware and phishing. The unit also covers compliance with security policies and procedures to safeguard IT systems and data against unauthorised access and modification.
What you'll be able to do
- Know the particular threats to an IT system and its data, including malware, phishing, and physical security breaches.
- Know specified methods and procedures for protecting an IT system and its data, such as firewalls, anti-virus software, and access controls.
- Comply with relevant security requirements, policies, and procedures to protect an IT system and its data from unauthorised access, modification, or destruction.
Software Installation and UpgradeReal unit · Pearson Education Ltd
You'll understand the software installation and upgrade process, including pre-installation checks and post-installation configuration. They will be able to install and upgrade software following documented procedures and recognise different software licence types.
What you'll be able to do
- Understand specified parts of the software installation and upgrade process, including pre-installation checks and post-installation configuration
- Install and upgrade software according to documented procedures and best practices
Software installation and upgradeReal unit · Pearson Education Ltd
You'll investigate existing ICT systems and processes to identify customer needs and constraints. The unit enables analysis of gathered information to define requirements for new ICT systems.
What you'll be able to do
- Understand the relevant parts of the software installation and upgrade process, including pre-installation checks, compatibility considerations, and backup procedures.
- Install or upgrade software applications according to specified instructions and best practices.
Software installation and upgradeReal unit · Pearson Education Ltd
This unit covers the software installation and upgrade process, including planning, preparation, and risk identification. You'll develop the skills to carry out or control a range of installations and upgrades, understanding each stage and associated challenges.
What you'll be able to do
- Understand the installation/upgrade process
- Carry out or control a wide range of installations or upgrades
Spreadsheet SoftwareReal unit · Pearson Education Ltd
You'll use spreadsheet software to enter, edit, and organise numerical and other data accurately. The unit covers applying formulas and tools to summarise data and presenting information effectively.
What you'll be able to do
- Use a spreadsheet to enter numerical data accurately
- Use a spreadsheet to enter other types of data accurately
- Use a spreadsheet to edit existing data effectively
- Use a spreadsheet to organise data logically
- Use appropriate formulas to summarise spreadsheet information
- Use appropriate tools to summarise spreadsheet information
- Use appropriate tools to display spreadsheet information
- Select appropriate tools to present spreadsheet information effectively
- Use appropriate techniques to present spreadsheet information effectively
Spreadsheet SoftwareReal unit · Pearson Education Ltd
You'll learn to use spreadsheet software for accurate data entry, editing, and organisation. The unit covers selecting formulas and data analysis tools, and presenting spreadsheet information with appropriate formatting techniques.
What you'll be able to do
- Use a spreadsheet to enter numerical and other data accurately
- Edit data within a spreadsheet to correct errors or make updates
- Organise data within a spreadsheet to facilitate analysis and reporting
- Select appropriate formulas to perform calculations on spreadsheet data
- Use data analysis tools within the spreadsheet software to meet specific requirements
- Select appropriate tools and techniques to present spreadsheet information effectively
- Format spreadsheet information to enhance readability and clarity
Spreadsheet SoftwareReal unit · Pearson Education Ltd
You'll develop competence in using spreadsheet software to enter, edit, and organise numerical and other data accurately. The unit covers selecting appropriate formulas and data analysis tools to meet specific requirements and presenting information effectively.
What you'll be able to do
- Use a spreadsheet to enter numerical data accurately and efficiently
- Use a spreadsheet to enter other types of data accurately and efficiently
- Edit data within a spreadsheet to ensure accuracy and relevance
- Organise numerical and other data within a spreadsheet to facilitate analysis and reporting
- Select appropriate formulas to perform calculations on spreadsheet data
- Use data analysis tools and techniques within a spreadsheet to meet specific requirements
- Use tools and techniques to present spreadsheet information in a clear and understandable format
- Format spreadsheet information to enhance its visual appeal and readability
- Publish spreadsheet information in a suitable format for sharing and distribution
System ManagementReal unit · Pearson Education Ltd
It teaches you to understand system administration principles, including user management, security configuration, and resource allocation. You'll administer systems according to organisational policies and adjust configurations to meet specific requirements.
What you'll be able to do
- Understand how to administer a system, including user management, security settings, and resource allocation
- Administer a system and change system configurations to meet specific requirements and maintain optimal performance
System ManagementReal unit · Pearson Education Ltd
You'll understand organisational procedures for system administration and develop skills to change system configurations accurately under supervision. The unit emphasises adherence to procedures and proper documentation.
What you'll be able to do
- Assist in administering a system according to organisational procedures
- Change system configurations under supervision and in accordance with established procedures
System OperationReal unit · Pearson Education Ltd
You'll develop the ability to operate systems efficiently and effectively in line with organisational procedures. The unit also covers maintaining and implementing system operating procedures to ensure compliance and smooth operation.
What you'll be able to do
- Operate the system in accordance with organisational procedures.
- Operate systems effectively and efficiently.
- Maintain and implement system operating procedures in line with organisational requirements.
System OperationReal unit · Pearson Education Ltd
This unit provides understanding of specified system parts, their functionality, and operation. You'll be able to operate these system components according to procedures and guidelines, ensuring correct use and reporting any operational issues.
What you'll be able to do
- Know the functionality of specified parts of the system, including their purpose and operation.
- Operate specified parts of the system according to established procedures and guidelines.
Technical Advice and GuidanceReal unit · Pearson Education Ltd
You'll develop the ability to provide technical advice and guidance professionally, both reactively and proactively. The unit covers communication skills, adherence to organisational policies, and accurate record-keeping when supporting customers.
What you'll be able to do
- Control the provision of technical advice and guidance in a professional manner.
- Provide reactive technical advice and guidance to customers on a range of topics, addressing their immediate needs.
- Provide proactive technical advice and guidance to customers, anticipating their future needs and offering relevant solutions.
Technical advice and guidanceReal unit · Pearson Education Ltd
This unit equips learners with knowledge and skills to provide technical advice and guidance to customers. You'll deliver reactive support on various topics while following organisational procedures and maintaining clear communication.
What you'll be able to do
- Provide technical advice and guidance to customers
- Provide reactive technical advice and guidance to customers on a range of topics, following organisational procedures
Technical advice and guidanceReal unit · Pearson Education Ltd
This unit equips learners to provide technical advice and guidance in compliance with relevant legislation and organisational policies. You'll deliver both reactive and proactive support while maintaining data protection and confidentiality.
What you'll be able to do
- Understand the context for providing technical advice and guidance, including relevant legislation, regulations, and organisational policies.
- Provide reactive technical advice and guidance to customers on a range of topics, responding to their queries and resolving their technical issues.
- Provide proactive technical advice and guidance to customers, anticipating their needs and offering solutions to potential problems.
Technical fault diagnosisReal unit · Pearson Education Ltd
This unit provides learners with a comprehensive understanding of technical fault diagnosis processes and methods. You'll diagnose faults with various causes, select appropriate remedies, and maintain accurate diagnostic and remedy records.
What you'll be able to do
- Understand the processes used in technical fault diagnosis.
- Understand the methods used in technical fault diagnosis.
- Understand the information that is used in the diagnostic process.
- Diagnose faults with a wide range of causes in technical systems.
- Select appropriate remedies for non-routine faults identified during diagnosis.
- Maintain accurate and comprehensive records of diagnosis processes and remedies applied.
Technical fault diagnosisReal unit · Pearson Education Ltd
You'll learn to diagnose technical faults in line with organisational maintenance philosophies. The unit covers maintaining diagnostic processes, providing specialist support, selecting remedies for non-routine faults, and recording diagnosis and remedies.
What you'll be able to do
- Understand the organisation’s maintenance philosophy and the methods and information it requires for effective fault diagnosis
- Maintain the diagnostic process and provide specialist support to others in identifying and resolving technical faults
- Select and improve approaches to remedy for non-routine faults, considering cost, time and impact
- Implement processes for diagnosis and remedy records, ensuring accuracy and completeness
Technical fault diagnosisReal unit · Pearson Education Ltd
This unit covers the processes and methods used in technical fault diagnosis, including structured approaches and diagnostic tools. You'll apply these methods to diagnose faults, select remedies, and maintain records.
What you'll be able to do
- Know the processes used in technical fault diagnosis
- Know the methods used in technical fault diagnosis
- Know the information that is used in the diagnostic process
- Apply processes to diagnose faults with a known range of causes
- Assist in the diagnosis of other faults
- Select fault remedies from given alternatives
- Maintain diagnosis records
- Maintain remedy records
Testing ICT SystemsReal unit · Pearson Education Ltd
You'll develop an understanding of ICT systems testing, including product knowledge, testing procedures, equipment use, and associated activities. The unit teaches you to carry out routine testing and assist with other testing tasks.
What you'll be able to do
- Know technical information about a range of ICT products, testing procedures and associated activities
- Know about the equipment to be used for ICT systems testing
- Understand the reasons for testing ICT systems
- Carry out routine testing of ICT systems
- Assist in other ICT systems testing activities
Testing ICT SystemsReal unit · Pearson Education Ltd
You'll gain knowledge of ICT product specifications, testing procedures, and equipment. The unit teaches you to plan, execute, and support testing activities to ensure ICT systems meet required standards.
What you'll be able to do
- Know technical information about a wide range of products, including their features, specifications, and limitations.
- Know testing procedures and associated activities, including test planning, execution, and reporting.
- Know the equipment to be used for testing, including its purpose, operation, and maintenance.
- Understand the reasons for the test, including the objectives, scope, and criteria for success.
- Carry out testing activities according to established procedures and guidelines.
- Support others in the testing process by providing guidance, assistance, and feedback.
Testing ICT SystemsReal unit · Pearson Education Ltd
This unit provides knowledge of ICT system components, testing procedures, and equipment. You'll assist in testing activities under supervision, accurately record test results, and understand the role of testing within the software development lifecycle.
What you'll be able to do
- Know basic technical information about a system to be tested, including its functionality and architecture.
- Know testing procedures and associated activities, such as creating test plans and documenting results.
- Know the equipment to be used for testing and the reasons for selecting specific tools.
- Assist in testing ICT systems under direction, following established procedures.
- Record accurately test results, noting any errors or anomalies observed during the testing process.
User Profile AdministrationReal unit · Pearson Education Ltd
You'll gain knowledge of organisational policies related to user profile administration and assist in creating, modifying, and deleting user accounts. The unit emphasises compliance with procedures and practical administration skills.
What you'll be able to do
- Assist in the administration of user profiles, adhering to organisational policies and procedures
- Assist in the administration of user profiles, including creating, modifying and deleting user accounts
User Profile AdministrationReal unit · Pearson Education Ltd
This unit equips learners with skills to administer user profiles within ICT systems. You'll understand profile types, permissions, and organisational policies to create, modify, and monitor user profiles effectively.
What you'll be able to do
- Administer user profiles within an ICT system.
- Administer user profiles effectively, adhering to organisational policies and procedures.
Using EmailReal unit · Pearson Education Ltd
It teaches you to compose and send email messages using appropriate software tools and techniques. You'll also develop skills to manage incoming email effectively by prioritising, organising, and filtering messages.
What you'll be able to do
- Use e-mail software tools and techniques to compose and send messages effectively
- Manage incoming email effectively, prioritising and organising messages as required
Using EmailReal unit · Pearson Education Ltd
You'll learn to compose, send, and manage emails effectively using email software. The unit covers message composition, formatting, addressing, and managing incoming emails to ensure clarity and organisation.
What you'll be able to do
- Use e-mail software tools to compose clear and concise messages
- Use e-mail software techniques to compose clear and concise messages
- Use e-mail software tools to send messages to the intended recipients
- Manage incoming e-mail effectively by prioritising and organising messages
Using EmailReal unit · Pearson Education Ltd
This unit develops learners' ability to use email software effectively, including composing, formatting, and managing messages. You'll apply tools and techniques to organise emails and maintain address books.
What you'll be able to do
- Use e-mail software tools to compose clear and concise messages
- Use e-mail software techniques to format messages appropriately
- Use e-mail software tools to send messages to specified recipients
- Manage e-mail software effectively by organising messages into folders
- Manage e-mail software effectively by using filters and rules
- Manage e-mail software effectively by maintaining an address book
Using and Managing BOWMAN systems for Advanced SignallersReal unit · Pearson Education Ltd
This unit equips learners with skills to command a radio detachment, operate the Local Area Sub-system (LAS), and manage unit signals training. You'll manage BOWMAN and non-BOWMAN equipment and stay informed on digitisation functionality.
What you'll be able to do
- Command a radio detachment effectively, adhering to established protocols and procedures.
- Operate the Local Area Sub-system (LAS) to facilitate communication within a defined area.
- Manage unit/sub-unit signals training programmes, ensuring personnel are competent in the use of relevant equipment and procedures.
- Attend briefings on BOWMAN digitisation functionality to stay updated on system capabilities and updates.
- Manage BOWMAN and non-BOWMAN equipment, ensuring its proper maintenance, storage, and operational readiness.
- Supervise battery charging procedures, ensuring safety and optimal performance of communication equipment.
- Construct an antenna for advanced communications, optimising signal strength and range.
- Advise on communication security and electronic warfare matters, mitigating potential threats and vulnerabilities.
- Establish communication using re-broadcast facilities to extend network coverage and maintain connectivity.
- Operate the Communication Information Handler (CIH) application to manage and disseminate information effectively.
- Operate the Key Encryption Key (KEK) fill Device to ensure secure communication.
- Operate the Common Battlefield Application Toolset (ComBAT) to support situational awareness and decision-making.
Using the InternetReal unit · Pearson Education Ltd
This unit equips learners with skills to connect to the Internet, navigate webpages, and use browser tools for effective information searching. It also emphasises safe and secure online practices to protect users while communicating information online.
What you'll be able to do
- Connect to the Internet using appropriate hardware and software
- Use browser software to navigate webpages effectively
- Use browser tools to search for information from the Internet
- Use browser software to communicate information online
- Understand the need for safety practices when working online
- Understand the need for security practices when working online
Using the InternetReal unit · Pearson Education Ltd
This unit covers selecting and setting up appropriate Internet connections, configuring browser software for navigation, searching, and online communication. You'll learn to evaluate connection types and use browser tools effectively for information retrieval and communication.
What you'll be able to do
- Select an appropriate connection to access the Internet based on requirements
- Set up a selected connection to access the Internet
- Set up browser software to navigate webpages effectively
- Use browser software to navigate webpages efficiently
- Use browser tools to search effectively for information from the Internet
- Use browser tools to search efficiently for information from the Internet
- Use browser software to communicate information online clearly
- Develop appropriate safety practices when working online
- Apply appropriate safety practices when working online
- Develop appropriate security procedures when working online
- Apply appropriate security procedures when working online
Using the InternetReal unit · Pearson Education Ltd
You'll gain skills to connect to the Internet using specified hardware and software, navigate web pages, manage browsing features, and use search engines effectively. The unit also covers safe and secure online practices to protect users from cyber threats.
What you'll be able to do
- Connect to the internet using appropriate hardware and software
- Use browser software to navigate web pages effectively
- Use browser tools to search for information from the internet efficiently
- Use browser software to communicate information online through various channels
- Follow safety practices when working online to protect personal information and devices
- Understand the need for security practices when working online to prevent cyber threats
VM Ware Master Enterprise AdministrationReal unit · Pearson Education Ltd
You'll understand virtualisation principles and manage complex virtualised environments. The unit includes deploying vSphere solutions and administering enterprise components to maintain virtual infrastructure.
What you'll be able to do
- Understand virtualisation principles
- Manage complex virtualised environments
- Deploy vSphere solutions
- Administer vSphere enterprise components
VM Ware Master Enterprise DesignReal unit · Pearson Education Ltd
This unit covers virtualisation principles and data centre components. You'll learn to design and implement virtualisation environments that meet business needs, following best practices and security standards.
What you'll be able to do
- Understand the fundamental principles of virtualisation technology and its applications
- Understand the various components of a data centre and their interrelationships
- Design a virtualisation environment that meets specific business requirements
- Implement a virtualisation design according to industry best practices and security standards
Website SoftwareReal unit · Pearson Education Ltd
You'll plan, create, and publish web pages using website software tools. The unit covers structuring and formatting content to meet accessibility standards and publishing to the Internet or an intranet.
What you'll be able to do
- Plan web pages to meet given requirements
- Create web pages to meet given requirements
- Use website software tools to structure web pages
- Use website software tools to format web pages
- Publish web pages to the Internet
- Publish web pages to an intranet
Website SoftwareReal unit · Pearson Education Ltd
You'll learn to create website structures using HTML and CSS, prepare content, and publish websites. The unit covers website validation, navigation implementation, and styling to achieve specified designs.
What you'll be able to do
- Create appropriate structures for websites using website software
- Create appropriate styles for websites using website software
- Use website software tools to prepare text content for websites
- Use website software tools to prepare image content for websites
- Use website software tools to prepare multimedia content for websites
- Publish websites to a specified location
Website SoftwareReal unit · Pearson Education Ltd
This unit covers the creation of website structures and styles using appropriate software tools. You'll learn to produce, publish, and test multiple-page websites incorporating multimedia and interactive features.
What you'll be able to do
- Create structures and styles for websites
- Use structures and styles to produce websites
- Select website software tools to develop multiple page websites
- Use website software features to develop multiple page websites with multimedia features
- Use website software features to develop multiple page websites with interactive features
- Publish multiple page websites with multimedia and interactive features
- Test multiple page websites with multimedia and interactive features
Windows 7, ConfiguringReal unit · Pearson Education Ltd
You'll learn to install, upgrade, and deploy Windows 7 across multiple devices. The unit covers configuring hardware, applications, network connectivity, resource access, mobile computing, and system monitoring and maintenance.
What you'll be able to do
- Install, upgrade, and migrate systems to Windows 7 operating system.
- Deploy Windows 7 operating system across multiple devices.
- Configure hardware and applications to function correctly within the Windows 7 environment.
- Configure network connectivity to enable communication between devices running Windows 7.
- Configure access to resources, ensuring appropriate permissions and security measures are in place.
- Configure mobile computing settings to optimise the Windows 7 experience on portable devices.
- Monitor and maintain systems that run Windows 7 to ensure optimal performance and stability.
Windows 7, Enterprise Desktop AdministratorReal unit · Pearson Education Ltd
You'll learn to plan and manage client life cycle strategies within a Windows 7 environment. The unit includes designing standard images, client configurations, deployment plans, and application packages for effective desktop management.
What you'll be able to do
- Plan a client life cycle strategy
- Manage a client life cycle strategy
- Design a standard image for client deployment
- Design client configurations for a Windows 7 environment
- Design a Windows 7 client deployment strategy
- Design application packages for deployment within a Windows 7 environment
Windows 7, Enterprise Desktop Support TechnicianReal unit · Pearson Education Ltd
You'll learn to identify and resolve desktop application and networking issues within a Windows 7 environment. They will manage and maintain Windows 7 client systems, apply updates, and provide support to mobile users.
What you'll be able to do
- Identify the cause of and resolve desktop application issues, using appropriate troubleshooting techniques
- Identify the cause of and resolve networking issues, ensuring connectivity and data flow
- Manage and maintain systems that run Windows 7 Client, including updates, security patches, and performance optimisation
- Support mobile users, addressing their connectivity, application, and security needs
Windows InternalsReal unit · Pearson Education Ltd
You'll study the architecture and components of the Windows operating system. The unit covers designing solutions using Windows APIs, monitoring performance, analysing user and kernel modes, and debugging.
What you'll be able to do
- Identify the key architectural components of the Windows operating system.
- Design solutions based on an understanding of Windows internals.
- Monitor Windows operating system performance and resource usage.
- Analyse user mode processes and their interactions within Windows.
- Analyse kernel mode operations and their impact on system stability.
- Debug Windows operating system issues using appropriate tools and techniques.
Word Processing SoftwareReal unit · Pearson Education Ltd
This unit develops learners' abilities to enter, edit, and combine information within word processing documents accurately. It also covers structuring documents using headings and bullet points and applying formatting tools to present information clearly and professionally.
What you'll be able to do
- Enter, edit and combine text and other information accurately within word processing documents
- Structure information effectively within word processing documents
- Use word processing software tools to format and present documents to a professional standard
Word Processing SoftwareReal unit · Pearson Education Ltd
You'll develop skills in using word processing software to enter, combine, and format text and other information accurately. The unit covers creating and modifying document layouts to meet specified presentation requirements.
What you'll be able to do
- Enter text accurately within word processing documents
- Combine text and other information accurately within word processing documents
- Create layouts for word processing documents that meet specified requirements
- Modify layouts for word processing documents to meet changing requirements
- Create structures for word processing documents that meet specified requirements
- Modify structures for word processing documents to meet changing requirements
- Use word processing software tools to format documents effectively
- Use word processing software tools to present documents effectively to meet requirements
Word Processing SoftwareReal unit · Pearson Education Ltd
You'll learn to accurately enter and combine text and other information within word processing documents. This unit covers creating and modifying layouts, structures, and styles to format and present documents effectively using word processing software tools.
What you'll be able to do
- Enter text accurately into word processing documents
- Combine text and other information accurately within word processing documents
- Create appropriate layouts for word processing documents to enhance readability and visual appeal
- Modify layouts of word processing documents to meet specific requirements
- Create appropriate structures for word processing documents to organise content effectively
- Modify structures of word processing documents to improve organisation and flow
- Create appropriate styles for word processing documents to ensure consistency and professionalism
- Modify styles of word processing documents to maintain a uniform appearance
- Use word processing software tools and techniques to format documents effectively
- Use word processing software tools and techniques to present documents effectively to meet requirements
Working with ICT hardware and equipmentReal unit · Pearson Education Ltd
You'll understand how to follow instructions and guidelines when working with ICT hardware and equipment. They will complete tasks under direction, report difficulties, and seek clarification as necessary.
What you'll be able to do
- Carry out work under direction, following instructions and guidelines.
- Carry out work under direction, completing tasks as instructed.
Working with ICT hardware and equipmentReal unit · Pearson Education Ltd
This unit covers planning and executing ICT hardware and equipment tasks under direction, including identifying necessary tools and following procedures. You'll learn to minimise risks associated with hardware activities, ensuring safe and effective practice.
What you'll be able to do
- Plan and carry out a range of ICT hardware and equipment work activities under direction, following established procedures
- Plan and carry out a range of ICT hardware and equipment work activities under direction, demonstrating competence and efficiency
- Minimise risks related to ICT hardware and equipment work activities, adhering to health and safety regulations.
Working with ICT hardware and equipmentReal unit · Pearson Education Ltd
You'll gain knowledge and skills to plan, direct, and prioritise a range of ICT work activities. The unit covers resource identification, timescale management, task delegation, and risk minimisation to ensure safe and efficient completion of ICT tasks.
What you'll be able to do
- Plan a range of ICT work activities, considering resources and timescales.
- Direct a range of ICT work activities, ensuring tasks are completed effectively.
- Plan and carry out a range of ICT work activities in a safe and organised manner.
- Direct a range of ICT work activities, ensuring tasks are completed effectively and efficiently.
- Minimise risks related to ICT work activities by implementing appropriate safety measures and procedures.
Working with ICT hardware and equipmentReal unit · Pearson Education Ltd
You'll understand maintenance, troubleshooting, and safe disposal procedures for ICT hardware and equipment. The unit focuses on managing and improving working practices to ensure efficiency and minimise organisational risks.
What you'll be able to do
- Understand how to manage working practices for ICT hardware and equipment, including maintenance, troubleshooting, and disposal.
- Manage and improve working practices relating to ICT hardware and equipment to ensure efficiency and effectiveness.
- Improve working practices to minimise risk to the organisation, including data loss, security breaches, and equipment damage.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
CIW Certified Internet Web ProfessionalCIW E-commerce DesignerCIW Internet Business FoundationsCIW JavaScript SpecialistCIW Network Technology FoundationsCIW Perl FundamentalsCIW Security EssentialsCIW Site Development Foundations
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Pearson BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals
- Assist Secure Development
- Carry out information security testing activities
- Carry out operational information security management activities
- Contribute to information security testing activities
- Deliver Network Infrastructure Services Support
- Design Network Infrastructure Solutions
- Implement Secure Operations Processes
- Investigate and implement IT security
Where this can lead
Network Support Specialist
Your journey starts here, but it certainly doesn't end here. The network is the heart of every modern business, and skilled network professionals are always in demand. We're looking for someone who sees this role not just as a job, but as a stepping stone to a long and rewarding career in technology. We'll give you the tools and the challenges; the rest is up to you.
See the whole journey →Opens the roleNetwork Support SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleDesktop Support TechnicianOne of the jobs this qualification is a route intoSee the role →Opens the roleDesktop Support SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleNetwork Support TechnicianOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Desktop Support SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleNetwork Support AssistantOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 90 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Assist Secure DevelopmentCarry out information security testing activitiesCarry out operational information security management activitiesContribute to information security testing activitiesDeliver Network Infrastructure Services SupportDesign Network Infrastructure SolutionsImplement Secure Operations ProcessesInvestigate and implement IT securityLead the Delivery of the Network Design Capability and StrategyManage DevOps activitiesProvide Technical GuidanceUsing the Internet
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit equips learners to host and manage functional e-commerce websites, covering server requirements, availability, performance monitoring, and security. Learners will also understand legal and ethical marketing and manage web technologies.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals
96 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- CIW Certified Internet Web Professional
- CIW E-commerce Designer
- CIW Internet Business Foundations
- CIW JavaScript Specialist
- CIW Network Technology Foundations
- CIW Perl Fundamentals
and 90 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.