Pearson Education Ltd · RQF Level 4
Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 4
- Total credits80
- Guided learning600 hours
- Units in this qualification155
Awarded by Pearson Education Ltd · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
Our Edexcel NVQ and competence-based qualifications are available in a comprehensive range of work sectors.
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
CIW Certified Internet Web ProfessionalReal unit · Pearson Education Ltd
You'll learn to host and manage functional e-commerce websites, including ensuring availability, performance, and security for supplier transactions. This unit also covers legal and ethical marketing considerations, website evaluation, enhancement, and client/server technology management.
What you'll be able to do
- Host a functional e-commerce site, ensuring its availability and performance.
- Support supplier transactions through the e-commerce site, ensuring secure and efficient processing.
- Understand the legal and ethical considerations related to marketing activities.
- Manage the various elements of a web site, including content, design, and functionality.
- Evaluate a web site's performance, usability, and effectiveness.
- Enhance a web site's structure to improve navigation, accessibility, and search engine optimisation.
- Manage client-side and server-side technologies to ensure optimal web site functionality.
CIW E-commerce DesignerReal unit · Pearson Education Ltd
This unit covers the hosting and management of functional e-commerce sites, including configuring web servers, supporting supplier transactions, and implementing security measures. You'll gain knowledge of hardware and software requirements, content management, and legal and ethical marketing considerations.
What you'll be able to do
- Host a functional e-commerce site
- Support supplier transactions
- Understand legal and ethical marketing
CIW Internet Business FoundationsReal unit · Pearson Education Ltd
You'll gain an understanding of IT roles within organisations and the web technology requirements for website and web application development. The unit covers managing client-side requirements and web-based communication channels.
What you'll be able to do
- Understand different IT roles within an organisation and their responsibilities.
- Understand web technology requirements for developing and maintaining websites and web applications.
- Manage client-side requirements to ensure a positive user experience.
- Manage web-based communication channels to effectively interact with customers and stakeholders.
CIW JavaScript SpecialistReal unit · Pearson Education Ltd
This unit introduces learners to core JavaScript principles, including functional and object-oriented programming techniques. You'll also understand how JavaScript interacts with websites to manipulate content and enhance user experience.
What you'll be able to do
- Understand the fundamental principles of JavaScript programming.
- Understand how to apply functional programming techniques using JavaScript.
- Understand how to apply object-oriented programming techniques using JavaScript.
- Understand how websites interact with JavaScript to enhance user experience and functionality.
CIW Network Technology FoundationsReal unit · Pearson Education Ltd
This unit provides learners with knowledge of network communication principles and the skills to support networking resources. You'll configure network devices, understand topologies, and troubleshoot common networking issues.
What you'll be able to do
- Implement network communication principles, ensuring effective data transmission and connectivity.
- Support networking resources, troubleshooting issues and maintaining optimal performance.
CIW Perl FundamentalsReal unit · Pearson Education Ltd
This unit introduces learners to Perl programming principles, enabling them to manipulate data and manage external data sources. You'll apply Perl syntax, data types, control structures, and demonstrate data extraction and management techniques.
What you'll be able to do
- Understand PERL Principles, including syntax, data types, and control structures.
- Manipulate data using Perl, including data extraction, transformation, and loading.
- Manage external data using Perl, including reading from and writing to files and databases.
CIW Security EssentialsReal unit · Pearson Education Ltd
You'll develop an understanding of network security principles, encryption methods, and common vulnerabilities. It teaches you to implement security measures, protect network environments, and deploy firewall solutions to safeguard organisational networks.
What you'll be able to do
- Understand fundamental network security principles and concepts
- Understand the purpose and application of encryption techniques in network security
- Implement network security measures and protocols
- Protect a networked environment from common security threats
- Understand the different types and functionalities of Firewall Solutions
- Implement a firewall solution to protect a network
CIW Site Development FoundationsReal unit · Pearson Education Ltd
You'll gain skills to create accessible web pages using suitable technologies, enhancing websites with multimedia and interactive elements. This unit also covers managing e-commerce requirements, including security considerations, to support effective website development and maintenance.
What you'll be able to do
- Create a web page using appropriate technologies
- Understand web site enhancements, including multimedia and interactive elements
- Manage the e-commerce requirements of a website, including security and payment processing
CIW Web Design SpecialistReal unit · Pearson Education Ltd
This unit develops learners' ability to manage website elements including content, design, and functionality. You'll evaluate website usability, enhance structure and navigation, and manage client/server-side technologies to improve overall web performance.
What you'll be able to do
- Manage the elements of a web site, including content, design, and functionality.
- Evaluate a web site, assessing its usability, accessibility, and performance.
- Enhance a web site structure, improving its navigation and organisation.
- Manage client/server side technologies, ensuring seamless interaction between the client and server.
CIW Web Foundations AssociateReal unit · Pearson Education Ltd
You'll gain foundational knowledge of Internet business, site development, and network technology. The unit covers e-commerce models, online marketing strategies, legal considerations, web design principles, and network protocols.
What you'll be able to do
- Understand Internet Business Foundations, including e-commerce models, online marketing strategies, and legal considerations.
- Understand Site Development Foundations, including web design principles, HTML, CSS, and JavaScript.
- Understand Network Technology Foundations, including network protocols, IP addressing, and network security.
CIW database designReal unit · Pearson Education Ltd
It teaches you to understand and apply relational database fundamentals and design principles. You'll be able to normalise databases, implement Structured Query Language (SQL) and Relational Algebra, and manage database transactions and security.
What you'll be able to do
- Understand the fundamental principles of relational databases, including their structure and purpose.
- Understand the principles of relational database design, including entity-relationship modelling.
- Normalise a database to reduce data redundancy and improve data integrity.
- Implement Structured Query Language (SQL) to create, modify, and query data in a relational database.
- Implement Relational Algebra operations to manipulate and retrieve data from relational databases.
- Manage database transactions to ensure data consistency and integrity, and implement security measures to protect data from unauthorised access.
Certification Partners CompTIA CTP+Real unit · Pearson Education Ltd
You'll gain knowledge to manage convergent networks and voice technologies, including configuring and maintaining VoIP systems. The unit covers network security, performance optimisation, troubleshooting, and user support for convergence technologies.
What you'll be able to do
- Manage Convergent Networks, ensuring optimal performance and security.
- Manage Voice Technologies, including configuration, maintenance, and troubleshooting.
- Support Convergence Technologies, addressing technical issues and providing user assistance.
Cisco CCNP RouteReal unit · Pearson Education Ltd
This unit provides an understanding of routing services and protocols such as EIGRP, OSPF, and BGP. You'll implement and troubleshoot routing solutions, manipulate routing updates, and apply path control techniques to optimise network performance.
What you'll be able to do
- Understand the fundamental principles of Routing Services within a network environment.
- Implement an EIGRP-based routing solution, configuring and troubleshooting as necessary.
- Implement an OSPF-based routing solution, configuring and troubleshooting as necessary.
- Understand the various methods for manipulating routing updates to optimise network performance.
- Understand different path control mechanisms and their application in network design.
- Implement a BGP solution for providing ISP connectivity, including configuration and monitoring.
- Implement routing facilities to support branch offices and mobile workers, ensuring secure and reliable connectivity.
- Implement IPv6 within an enterprise network, including addressing, routing, and transition strategies.
Cisco CCNP SwitchReal unit · Pearson Education Ltd
You'll study the components and hierarchical design of Enterprise Campus Architectures and implement VLANs, Spanning Tree Protocol, and inter-VLAN routing. This unit also covers high availability, redundancy, and security principles within campus networks.
What you'll be able to do
- Understand the analysis of an Enterprise Campus Architecture, including its components and their interactions.
- Implement VLANs in Campus Networks, configuring and managing virtual LANs for network segmentation.
- Implement Spanning Tree Protocol (STP) to prevent network loops and ensure network stability.
- Implement inter-VLAN Routing to enable communication between different VLANs.
- Understand the principles of High Availability and Redundancy in a Campus Network, ensuring network resilience.
- Understand Campus Infrastructure Security measures, including access control, authentication, and intrusion detection.
- Understand the preparation of the Campus Infrastructure for Advanced Services, such as voice and video.
Cisco CCNP TroubleshootingReal unit · Pearson Education Ltd
This unit focuses on planning maintenance and troubleshooting complex enterprise networks. You'll develop maintenance schedules, allocate resources, implement troubleshooting tools, and maintain campus switched and routed network solutions.
What you'll be able to do
- Plan maintenance for complex networks, scheduling tasks and allocating resources effectively.
- Understand Troubleshooting Processes for Complex Enterprise Networks, including identifying, diagnosing, and resolving network issues.
- Implement Maintenance and Troubleshooting Tools and Applications, utilising appropriate software and hardware.
- Maintain and Troubleshoot Campus Switched Solutions, ensuring network stability and performance.
- Maintain and Troubleshoot Routing Solutions, optimising network traffic flow and connectivity.
- Maintain and Troubleshoot Addressing Services, resolving IP address conflicts and ensuring proper network addressing.
- Maintain and Troubleshoot Network Performance Issues on converged networks, addressing latency, bandwidth, and quality of service issues.
- Maintain and Troubleshoot Network Security Implementations, protecting the network from threats and vulnerabilities.
- Maintain and Troubleshoot Integrated, Complex Enterprise Networks, addressing a wide range of network issues and ensuring overall network health.
Cisco Discovery Designing and Supporting Computer NetworksReal unit · Pearson Education Ltd
You'll gain skills to design, implement, and maintain prototype network infrastructures. The unit covers analysing requirements, designing network topologies, assembling components, and ensuring network functionality.
What you'll be able to do
- Design a network infrastructure that meets specified requirements and performance criteria.
- Implement a prototype network based on the designed infrastructure.
- Maintain a prototype network, ensuring its ongoing functionality and addressing any issues that arise.
Cisco Discovery Introducing Routing and Switching in the EnterpriseReal unit · Pearson Education Ltd
You'll learn to configure, test, and troubleshoot routed and switched enterprise network infrastructures. The unit includes VLAN configuration, Spanning Tree Protocol implementation, routing verification, and traffic filtering solutions.
What you'll be able to do
- Configure a switched infrastructure
- Test a routed and switched infrastructure
- Troubleshoot a routed and switched infrastructure
- Understand traffic filtering
- Implement a traffic filtering solution
Cisco Discovery Networking for Home and Small BusinessReal unit · Pearson Education Ltd
You'll gain knowledge of common network systems and devices used in homes and small businesses, including routers, switches, and cabling. The unit covers basic network security principles and equips learners to configure and troubleshoot cross-network communication.
What you'll be able to do
- Understand the diverse types of network systems and devices in common use
- Explain how different network technologies operate and communicate
- Understand basic network security principles
- Analyse the impact of security on the user
- Configure cross network communication
- Troubleshoot cross network communication issues
Cisco Discovery Working at a Small-to-Medium Business or ISPReal unit · Pearson Education Ltd
You'll identify and understand routing protocols and configure routers for WAN communication within small-to-medium business or ISP environments. The unit includes testing and troubleshooting network systems and implementing address management strategies.
What you'll be able to do
- Identify and understand different routing protocols used in network communication.
- Configure a router to communicate effectively with a Wide Area Network (WAN) infrastructure.
- Test and troubleshoot a network system to identify and resolve connectivity issues.
- Implement address management strategies to ensure efficient allocation and utilisation of network addresses.
Cisco Exploration Accessing the WANReal unit · Pearson Education Ltd
You'll learn to implement, test, and troubleshoot Wide Area Networks (WANs) according to design specifications. The unit includes planning and implementing WAN security measures, evaluating performance, and managing network address technologies.
What you'll be able to do
- Implement a Wide Area Network (WAN) according to a given design.
- Test and troubleshoot a WAN implementation to identify and resolve issues.
- Plan security measures for a WAN to protect against threats.
- Evaluate a WAN's performance and identify areas for improvement.
- Implement security technologies to protect a WAN from unauthorised access and data breaches.
- Implement network address management technologies to efficiently manage IP addresses within a WAN.
Cisco Exploration LAN Switching and WirelessReal unit · Pearson Education Ltd
You'll learn to configure, test, and troubleshoot switched and trunked VLAN infrastructures and wireless systems. The unit includes managing VLANs, implementing trunking protocols, and applying security measures.
What you'll be able to do
- Configure a switched and trunked VLAN infrastructure, optimising network performance and security.
- Test and troubleshoot a VLAN infrastructure, identifying and resolving network issues effectively.
- Enable a VLAN Trunk Protocol (VTP) client/server structure to operate and manage a LAN, streamlining network administration.
- Understand the operation of wireless systems, including their configuration, security, and troubleshooting.
Cisco Exploration Network FundamentalsReal unit · Pearson Education Ltd
This unit provides learners with foundational knowledge of network systems, devices, and technologies, including OSI and TCP/IP models. You'll configure workstations for network connectivity and design basic sub-network schemes.
What you'll be able to do
- Know the diverse types of network systems and devices in common use
- Know how different network technologies operate and communicate with each other
- Understand the OSI and TCP/IP models and their relationship to the operation of network systems
- Configure a workstation for connection to a network, ensuring correct settings and functionality
- Design a sub-network scheme, considering addressing and network segmentation
- Recommend improvements to an existing network infrastructure, based on performance and security considerations.
Cisco Exploration Routing Protocols and ConceptsReal unit · Pearson Education Ltd
It teaches you to identify and understand various routing protocols such as RIP, OSPF, and EIGRP. You'll configure routers for WAN communication, implement routing protocols, and troubleshoot network faults to ensure communication quality.
What you'll be able to do
- Identify and understand different routing protocols, including their characteristics and applications.
- Configure a router to communicate with a WAN infrastructure, implementing appropriate routing protocols.
- Test and troubleshoot a network system to identify faults and assess the quality of communication, using appropriate diagnostic tools and techniques.
Cisco IT Essentials Part 1Real unit · Pearson Education Ltd
You'll gain an understanding of computer hardware principles and develop skills to safely assemble and maintain computer systems and components. The unit covers operating system and security maintenance, as well as network communication management.
What you'll be able to do
- Understand the fundamental hardware principles of a computer system, including components and their functions.
- Safely assemble a range of computer systems, following appropriate procedures and safety guidelines.
- Maintain a range of computer systems, including hardware and software components, ensuring optimal performance.
- Maintain operating system components, including updates, configurations, and troubleshooting.
- Maintain security components, including firewalls, antivirus software, and access controls.
- Maintain network communication for a computer system, including configuration and troubleshooting.
Cisco IT Essentials Part 2Real unit · Pearson Education Ltd
This unit provides knowledge of computer system management principles, including operating system support and security requirements. You'll learn to maintain networked systems and manage computer system resources effectively.
What you'll be able to do
- Understand the principles of managing computer systems
- Manage the support of operating systems
- Manage security requirements for computer systems
- Maintain a networked system, ensuring its continued operation
Cisco WirelessReal unit · Pearson Education Ltd
This unit provides learners with knowledge of wireless system principles, standards, and security protocols. You'll plan, implement, and maintain wireless solutions to support organisational requirements.
What you'll be able to do
- Understand the principles of wireless systems, including standards and security protocols
- Manage the implementation of a wireless system, including planning and configuration
- Maintain a wireless solution, including troubleshooting and security updates
CompTIA A+ EssentialsReal unit · Pearson Education Ltd
You'll gain comprehensive knowledge of personal computer components, troubleshooting, repair, and maintenance. The unit covers operating systems, basic networking fundamentals, security concepts, and operational considerations for working with personal computers.
What you'll be able to do
- Use personal computer components effectively
- Understand personal computer troubleshooting techniques
- Apply personal computer repair procedures
- Perform personal computer maintenance tasks
- Understand operating system principles
- Understand basic networking fundamentals
- Understand security concepts and technology related to personal computers
- Understand operational considerations when working with personal computers
CompTIA A+ Practical ApplicationReal unit · Pearson Education Ltd
This unit provides learners with practical knowledge of computer hardware, operating systems, networking, and security as required for CompTIA A+ certification. You'll identify hardware components, perform basic OS administration, understand networking concepts, and apply security principles.
What you'll be able to do
- Understand computer hardware components, their functions, and how they interact
- Understand Operating Systems, including Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate, their features, and basic administration tasks
- Understand networking concepts, protocols, and technologies
- Understand security threats, vulnerabilities, and security measures to protect computer systems and networks
CompTIA Convergence+Real unit · Pearson Education Ltd
This unit equips learners with knowledge to engineer, manage, and secure converged networks. You'll understand telephony principles, network design, hardware architecture, and security considerations within converged IT and Telecoms networks.
What you'll be able to do
- Know telephony principles
- Engineer a network
- Identify application requirements for a converged network
- Know hardware and architecture used in converged networks
- Manage a converged network
- Know security design principles for converged networks
CompTIA Linux+Real unit · Pearson Education Ltd
You'll gain knowledge and skills to install and manage Linux systems. The unit includes configuring system settings, network services, security options, and completing documentation relevant to typical Linux client and server hardware.
What you'll be able to do
- Know the standard installation procedure for a Linux operating system on client and server hardware.
- Manage Linux-based clients, including user account management, software installation, and system updates.
- Configure system settings, network services, and access rights on a Linux system to meet specific requirements.
- Implement security options on a Linux system, such as firewalls, intrusion detection systems, and access control lists.
- Complete documentation related to Linux system administration tasks, including configuration changes and troubleshooting steps.
- Know the hardware components that relate to typical Linux client and server systems, including processors, memory, storage, and network interfaces.
CompTIA Network+Real unit · Pearson Education Ltd
This unit covers network infrastructure fundamentals including media types, topologies, protocols, and standards. You'll understand network implementation and perform support activities such as troubleshooting and maintenance.
What you'll be able to do
- Understand media and topologies used in network infrastructure.
- Understand Protocols and Standards governing network communication.
- Understand Network Implementation methodologies and best practices.
- Carry out network support activities, including troubleshooting, maintenance, and upgrades.
CompTIA Printing and Document ImagingReal unit · Pearson Education Ltd
This unit provides learners with an understanding of printing and document imaging processes, including various printing technologies and image scanning principles. You'll develop troubleshooting skills and knowledge of device connectivity, colour theory, professional and safe practices.
What you'll be able to do
- Understand print processes and components involved in document production.
- Understand image scanning techniques and technologies.
- Troubleshoot printing and document imaging processes to resolve common issues.
- Understand device connectivity methods and protocols for printers and scanners.
- Understand electromechanical components and tools used in printing and document imaging devices.
- Understand colour theory principles relevant to printing and image reproduction.
- Understand professional practice standards and ethics in the printing and document imaging industry.
- Understand safe practice procedures for handling equipment and materials in a printing and document imaging environment.
CompTIA Security+Real unit · Pearson Education Ltd
This unit provides learners with knowledge of general security concepts, communication security protocols, infrastructure security, cryptography basics, and operational security. You'll understand security threats, risk mitigation, and the application of security policies within organisations.
What you'll be able to do
- Understand general security concepts, including threats, vulnerabilities and risks
- Recognise and understand communication security protocols and technologies
- Understand and differentiate infrastructure security components, such as firewalls and intrusion detection systems
- Understand and apply the basics of cryptography, including encryption and hashing
- Understand operational and organisational security policies and procedures
CompTIA Server+Real unit · Pearson Education Ltd
This unit covers server hardware knowledge and practical skills in installing, configuring, upgrading, maintaining, and protecting servers. You'll also learn to troubleshoot server issues and understand disaster recovery planning.
What you'll be able to do
- Know general server hardware components and their functions.
- Install a server according to manufacturer's instructions and best practices.
- Configure a server to meet specific requirements and optimise performance.
- Upgrade a server's hardware and software components to improve functionality and security.
- Proactively maintain a server to ensure its reliability and prevent failures.
- Protect the server environment from physical and logical threats.
- Troubleshoot and identify server problems using appropriate tools and techniques.
- Know the disaster recovery plan for a server and be able to implement it in case of an emergency.
Computer Games DevelopmentReal unit · Pearson Education Ltd
You'll understand computer game components and the structure of the computer games industry. The unit covers developing game specifications and implementing components, enabling learners to demonstrate programming and design skills.
What you'll be able to do
- Know computer game components and the structure of the computer games industry
- Develop a computer game specification, including game mechanics and target audience
- Implement a component of a computer game, demonstrating programming and design skills.
Computer Games DevelopmentReal unit · Pearson Education Ltd
You'll gain an understanding of computer game architecture and industry roles. They will evaluate existing games, develop game specifications, and implement game elements using appropriate tools and techniques.
What you'll be able to do
- Understand computer game architecture and its key components
- Understand the structure and operation of the computer games industry
- Evaluate existing computer games, identifying strengths and weaknesses
- Develop a computer game specification, outlining its features and functionality
- Implement elements of a computer game, using appropriate tools and techniques
Configuring Windows Server 2008 Active DirectoryReal unit · Pearson Education Ltd
This unit equips learners with skills to configure and maintain Windows Server 2008 Active Directory environments. You'll manage DNS, Active Directory objects, server roles, and Certificate Services to support network infrastructure.
What you'll be able to do
- Configure Domain Name System (DNS) for Active Directory
- Configure the Active Directory infrastructure
- Configure additional Active Directory server roles
- Create and maintain Active Directory objects
- Maintain the Active Directory environment
- Configure Active Directory Certificate Services
Configuring Windows Server 2008 Network InfrastructureReal unit · Pearson Education Ltd
It teaches you to configure and manage Windows Server 2008 network infrastructure, including IP addressing, DHCP, DNS, network access, and file and print services. You'll also develop skills to monitor and manage network performance.
What you'll be able to do
- Configure IP Addressing and Services on a Windows Server 2008 network.
- Configure Name Resolution services, such as DNS, on a Windows Server 2008 network.
- Configure Network Access settings and permissions on a Windows Server 2008 network.
- Configure File and Print Services on a Windows Server 2008 network.
- Monitor and Manage a Network Infrastructure running Windows Server 2008.
Copper Cable Jointing and Closure TechniquesReal unit · Pearson Education Ltd
You'll gain practical skills in copper cable jointing and closure techniques. The unit includes safely locating underground services, assembling propane equipment, constructing joint closures, and preparing and terminating copper cables.
What you'll be able to do
- Track and locate underground services using a cable locator, adhering to safety regulations.
- Safely assemble and dismantle portable propane equipment, following manufacturer's instructions and safety guidelines.
- Construct and maintain joint closures for copper cables, ensuring they are weatherproof and secure.
- Construct a temporary joint closure for copper cables, providing a temporary connection while repairs are carried out.
- Prepare and joint underground copper cables, using appropriate tools and techniques.
- Prepare and terminate copper cables, ensuring a secure and reliable connection.
Creating a procedural computer programReal unit · Pearson Education Ltd
You'll implement software solutions using procedural programming techniques such as sequence, selection, and iteration. The unit includes refining programs to improve quality and testing their operation to ensure correct functionality.
What you'll be able to do
- Implement software solutions using procedural programming techniques, following a step-by-step approach
- Refine a procedural programme to improve its quality, addressing issues such as performance, usability, and maintainability
- Test the operation of a procedural programme to ensure it functions correctly and meets specified requirements
Creating a procedural computer programReal unit · Pearson Education Ltd
You'll implement, refine, test, and document procedural computer programs based on software designs. The unit covers modularising code with functions and procedures, using data structures, and analysing program performance for improvements.
What you'll be able to do
- Implement a software design using procedural programming
- Refine a procedural program to improve quality
- Test the operation of a procedural program
- Document a computer program
Creating an event driven computer programReal unit · Pearson Education Ltd
It teaches you to implement software designs using event-driven programming techniques. You'll refine, test, and document event-driven programs to improve quality, performance, and functionality.
What you'll be able to do
- Implement a software design using event driven programming techniques.
- Refine an event driven program to improve its overall quality and performance.
- Test the operation of an event driven program to ensure it functions correctly.
- Document an event driven program, including its design and functionality.
Creating an event driven computer programReal unit · Pearson Education Ltd
You'll implement software using event-driven programming by incorporating event handlers and listeners. The unit also covers refining and testing event-driven programs to improve quality and ensure correct operation.
What you'll be able to do
- Implement software solutions using event-driven programming techniques, incorporating event handlers and listeners
- Refine an event-driven program to improve its quality, addressing issues such as performance, usability, and maintainability
- Test the operation of an event-driven program to ensure it functions correctly and meets specified requirements
Creating an object oriented computer programReal unit · Pearson Education Ltd
It teaches you to implement, refine, and test object-oriented computer programs using principles such as inheritance, polymorphism, and encapsulation. You'll analyse program performance and improve code quality accordingly.
What you'll be able to do
- Implement software using object oriented programming
- Refine an object oriented program to improve quality
- Test the operation of an object oriented driven program
Creating an object oriented computer programReal unit · Pearson Education Ltd
It teaches you to implement, refine, test, and document object-oriented programs based on software designs. You'll apply object-oriented principles, analyse program performance, and ensure adherence to coding standards and documentation practices.
What you'll be able to do
- Implement a software design using object oriented programming techniques.
- Refine an object oriented program to improve its quality and performance.
- Test the operation of an object oriented driven program to ensure it functions correctly.
- Document an object oriented driven program to provide clear and concise information about its functionality and usage.
Customer Apparatus and Line InstallationReal unit · Pearson Education Ltd
This unit covers the installation of customer apparatus and line equipment, including running cables into end-user premises, fitting telephone sockets, and running dropwires in the BT overhead network. You'll develop skills in cross-connecting circuits, working safely on wooden poles and ladders, and applying manual handling techniques.
What you'll be able to do
- Run cables into the 'End User' premises and fit main and extension telephone sockets according to industry standards and safety regulations
- Run dropwires in the BT overhead network, ensuring proper tension and secure connections
- Cross connect circuits in primary and secondary cross connection points, maintaining accurate records and adhering to wiring diagrams
- Work safely on wooden poles, steps, and ladders, using appropriate safety equipment and techniques
- Carry out manual handling using the kinetic method to minimise the risk of injury
Customer Care for IT & Telecoms ProfessionalsReal unit · Pearson Education Ltd
You'll evaluate the importance of customer care in IT and Telecoms professions and its impact on satisfaction and business success. The unit covers developing professional relationships and improving service delivery through effective communication and interpersonal skills.
What you'll be able to do
- Evaluate the importance of customer care for IT and Telecoms Professionals in maintaining customer satisfaction and business success
- Develop professional customer relationships by applying effective communication and interpersonal skills
- Improve the delivery of service by identifying areas for improvement and implementing strategies to enhance customer experience
Customer Care in ICTReal unit · Pearson Education Ltd
This unit covers the principles of providing effective customer care within ICT by establishing and maintaining positive customer relationships. You'll develop communication skills and professional behaviour to support customer interactions and understand the impact of customer care on organisational success.
What you'll be able to do
- Provide customer care by understanding the importance of establishing positive customer relationships.
- Provide customer care effectively by establishing and maintaining positive customer relationships through clear communication and professional behaviour.
Customer Care in ICTReal unit · Pearson Education Ltd
You'll understand how to provide effective ICT customer care by building rapport, demonstrating empathy, and maintaining professionalism. The unit also covers communication skills and contributing to service improvement within an ICT environment.
What you'll be able to do
- Understand how to provide ICT customer care by developing customer relationships, demonstrating empathy and professionalism.
- Provide ICT customer care by developing customer relationships, addressing customer needs and resolving issues effectively.
- Contribute to improving the delivery of service, providing feedback and suggestions for service enhancements.
Customer Care in ICTReal unit · Pearson Education Ltd
You'll understand the principles of effective customer care within an ICT context and develop practical communication skills. This unit covers methods for addressing customer needs, managing enquiries, and delivering customer care services in line with organisational procedures.
What you'll be able to do
- Provide effective customer care in a familiar ICT context.
- Provide customer care services effectively in a familiar ICT context.
Data ModellingReal unit · Pearson Education Ltd
You'll understand logical data modelling concepts, including entities, attributes, and relationships. The unit covers using data modelling techniques to create and refine logical data models that accurately represent business requirements.
What you'll be able to do
- Understand the concepts of logical data modelling, including entities, attributes, and relationships.
- Use data modelling techniques to create logical data models that represent business requirements.
- Use data modelling techniques to refine logical data models, ensuring accuracy and completeness.
Data modellingReal unit · Pearson Education Ltd
This unit introduces learners to logical data modelling concepts and techniques. You'll define key terms, explain the purpose of data modelling, and create simple logical data models representing entities and attributes for given scenarios.
What you'll be able to do
- Know the basic concepts of logical data modelling
- Use simple data modelling techniques to create logical data models
Data structures and algorithmsReal unit · Pearson Education Ltd
You'll understand various data structures such as arrays, linked lists, stacks, queues, trees, and graphs, along with their associated algorithms. The unit covers algorithm operations for searching, sorting, and data manipulation, and selecting appropriate structures for specific problems.
What you'll be able to do
- Understand the structure and uses of various data structures, such as arrays, linked lists, stacks, queues, trees, and graphs, and their associated algorithms.
- Understand the operation of established algorithms for searching, sorting, and manipulating data structures.
- Select appropriate data structures and associated algorithms for solving specified problems, considering factors such as efficiency and memory usage.
- Describe the data structures and associated algorithms in a non-executable program specification language, such as pseudocode or UML.
- Implement data structures and algorithms in an executable programming language, such as Python, Java, or C++.
- Understand how strings are structured and processed, including string manipulation, searching, and pattern matching algorithms.
Database SoftwareReal unit · Pearson Education Ltd
You'll learn to create and modify non-relational database tables and organise structured information. The unit also covers using database software tools to run queries and produce reports for data analysis.
What you'll be able to do
- Create non-relational database tables, defining appropriate fields and data types
- Modify existing non-relational database tables, adjusting fields and data types as needed
- Enter structured information into the database, ensuring data accuracy and consistency
- Edit existing information in the database, correcting errors and updating records
- Organise structured information within the database, using appropriate indexing and sorting techniques
- Use database software tools to run queries, retrieving specific information based on defined criteria
- Use database software tools to produce reports, summarising and presenting data in a meaningful format
Database SoftwareReal unit · Pearson Education Ltd
This unit introduces learners to database software, focusing on recognising database features, purposes, and benefits. You'll develop practical skills to input, retrieve, manipulate, and present data effectively within a database environment.
What you'll be able to do
- Recognise how to use a database effectively
- Use a database to store, retrieve and manipulate data
Database SoftwareReal unit · Pearson Education Ltd
You'll plan, create, and modify relational database tables to meet specified requirements. The unit includes entering, editing, and organising structured data, as well as using database software tools to create and run queries and produce reports.
What you'll be able to do
- Plan relational database tables to meet requirements
- Create relational database tables to meet requirements
- Modify relational database tables to meet requirements
- Enter structured information in a database
- Edit structured information in a database
- Organise structured information in a database
- Use database software tools to create data queries
- Use database software tools to edit data queries
- Use database software tools to run data queries
- Use database software tools to produce reports
Deploying Messaging Solutions with Microsoft Exchange Server 2007Real unit · Pearson Education Ltd
This unit equips learners to plan Microsoft Exchange Server 2007 upgrades, migrations, and high availability implementations. You'll analyse upgrade paths, evaluate migration strategies, and plan for secure, compliant messaging environments and ongoing maintenance.
What you'll be able to do
- Plan Microsoft Exchange Server 2007 upgrades and migrations, considering different upgrade paths and migration strategies
- Plan for high availability implementation in Microsoft Exchange Server 2007, including redundancy and failover mechanisms
- Plan the Exchange topology deployment, considering factors such as site topology and server roles
- Plan messaging security and compliance implementation, including anti-spam, anti-malware, and data loss prevention measures
- Plan for messaging environment maintenance, including patching, monitoring, and troubleshooting
Designing Database Solutions and Data Access Using Microsoft SQL Server 2008Real unit · Pearson Education Ltd
This unit covers the design of database solutions and data access strategies using Microsoft SQL Server 2008. You'll learn to design database tables, programming objects, queries, and strategies for transactions, concurrency, XML, and performance optimisation.
What you'll be able to do
- Design a database strategy that meets specified requirements
- Design database tables to store data effectively and efficiently
- Design programming objects to manipulate and access data within the database
- Design a transaction and concurrency strategy to ensure data integrity
- Design an XML strategy for data exchange and integration
- Design queries for optimal performance and efficiency
- Design a database for optimal performance, considering factors such as indexing and partitioning
Designing Messaging Solutions with Microsoft Exchange Server 2007Real unit · Pearson Education Ltd
You'll learn to design and plan messaging solutions using Microsoft Exchange Server 2007. This includes analysing business requirements, planning server high availability, coexistence and migration strategies, and defining policies and security procedures.
What you'll be able to do
- Design and plan messaging services
- Design and plan server high availability
- Design and plan coexistence and migration
- Define policies and security procedures
Designing and Developing Windows Applications Using the Microsoft .NET Framework 3.5Real unit · Pearson Education Ltd
You'll plan and validate the design and development of Windows applications using the Microsoft .NET Framework 3.5. The unit covers data management, user interaction, security implementation, deployment, and performance optimisation.
What you'll be able to do
- Validate an application design against specifications to ensure it meets the defined requirements
- Plan data management strategies, including data storage, retrieval, and manipulation
- Plan user interaction and presentation strategy to create a user-friendly and effective interface
- Design security implementation to protect the application and its data from unauthorised access
- Plan application deployment and maintenance procedures to ensure smooth installation and ongoing support
- Design the application architecture, considering factors such as scalability, maintainability, and performance
- Design for optimised performance, identifying and addressing potential bottlenecks
Designing and developing a Web siteReal unit · Pearson Education Ltd
You'll design websites based on loosely-defined requirements, using web development tools to build (X)HTML and CSS sites. The unit includes multimedia integration, accessibility considerations, and the development and application of test strategies.
What you'll be able to do
- Design a Web site to address loosely-defined requirements, considering user needs and accessibility.
- Use web development tools to build (X)HTML- and CSS-based websites to address well-defined specifications, ensuring valid code and consistent styling.
- Understand the technology and tools needed to use multimedia in the context of a website, optimising for performance and accessibility.
- Develop test strategies and apply these to a Web site to ensure functionality, usability, and cross-browser compatibility.
- Understand the need for Web standards to ensure accessibility, interoperability, and maintainability.
- Understand the concepts associated with using the Internet and the World Wide Web for business, including e-commerce and online marketing.
Designing and developing event-driven computer programsReal unit · Pearson Education Ltd
It teaches you to design, develop, and test event-driven computer programs. You'll analyse problems, produce designs, develop functional programs, and apply programming and software engineering practices.
What you'll be able to do
- Design event-driven programs to address loosely-defined problems, considering user needs and system requirements.
- Produce a working event-driven program which meets the design specification and functions as intended.
- Develop event-driven programs that reflect established programming and software engineering practice, adhering to coding standards and best practices.
- Develop test strategies and apply these to event-driven programs to ensure functionality, reliability, and performance.
- Develop design documentation for use in program maintenance and end-user documentation, providing clear and concise information about the program's structure and operation.
Designing and developing object-oriented computer programsReal unit · Pearson Education Ltd
This unit develops learners' skills to design, develop, and test object-oriented computer programmes. You'll analyse loosely-defined problems, create designs using UML or similar notations, implement programmes following software engineering practices, and apply test strategies.
What you'll be able to do
- Design object-oriented programs to address loosely-defined problems, considering user needs and system requirements.
- Produce a working object-oriented program which meets the design specification, ensuring functionality and performance.
- Develop object-oriented programs that reflect established programming and software engineering practice, adhering to coding standards and principles.
- Develop test strategies and apply these to object-oriented programs to identify and resolve defects.
- Develop design documentation for use in program maintenance and end-user documentation, providing clear and concise information about the program's architecture and functionality.
Designing and developing procedural computer programsReal unit · Pearson Education Ltd
It teaches you to design, develop, and test procedural computer programs for loosely-defined problems. You'll produce working programs that meet design specifications and reflect established programming and software engineering practices.
What you'll be able to do
- Design procedural programs to address loosely-defined problems, considering factors such as input, output, processing, and data structures.
- Produce a working procedural program which meets the design specification, demonstrating functionality, performance, and reliability.
- Develop procedural programs that reflect established programming and software engineering practice, including coding standards, documentation, and version control.
- Develop test strategies and apply these to procedural programs, ensuring that the program meets the specified requirements and is free from errors.
- Develop design documentation for use in program maintenance and end-user documentation, including flowcharts, data dictionaries, and user manuals.
Designing, optimising and Maintaining a Database Administrative Solution Using Microsoft SQL Server 2008Real unit · Pearson Education Ltd
You'll design a Microsoft SQL Server 2008 database administrative solution addressing business needs. The unit covers security, high availability, backup and recovery, monitoring, and data distribution strategies within the database environment.
What you'll be able to do
- Design a SQL Server Instance, including hardware and software requirements, and a Database Solution that meets specified business needs.
- Design a Database Server Security Solution, incorporating appropriate authentication, authorisation, and auditing mechanisms.
- Design a Database Solution for High Availability, considering factors such as redundancy, failover, and disaster recovery.
- Design a Backup and Recovery Solution, outlining procedures for data backup, restoration, and disaster recovery.
- Design a Monitoring Strategy, specifying key performance indicators (KPIs) and tools for monitoring database performance and health.
- Design a Strategy to Maintain and Manage Databases, including tasks such as index maintenance, data archiving, and performance tuning.
- Design a Strategy for Data Distribution, considering factors such as replication, partitioning, and data warehousing.
Develop own effectiveness and professionalismReal unit · Pearson Education Ltd
You'll develop personal and professional skills, including self-assessment and planning for growth. This unit also covers teamwork, professional practice, and the ethical and legislative environment related to IT activities, enabling learners to improve organisational effectiveness.
What you'll be able to do
- Develop own personal and professional skills, identifying areas for growth and pursuing relevant training and development opportunities.
- Work as a member of a team to achieve defined goals and implement agreed plans, contributing effectively and supporting colleagues.
- Understand what is meant by professional practice, including ethical conduct, accountability, and continuous improvement.
- Understand the ethical and legislative environment relating to IT activities, including data protection, intellectual property, and cyber security.
- Improve organisational effectiveness, contributing to process improvements and efficiency gains.
Develop working relationships with colleagues and stakeholdersReal unit · Pearson Education Ltd
This unit develops learners' understanding of identifying stakeholders and establishing effective working relationships within an organisation. You'll learn to build trust and mutual respect among colleagues and stakeholders to support organisational objectives.
What you'll be able to do
- Identify stakeholders and their relevance to an organisation, considering their roles and responsibilities
- Understand how to establish working relationships with colleagues and stakeholders, building rapport and effective communication channels
- Create an environment of trust and mutual respect with colleagues and stakeholders, fostering positive and collaborative working practices
Fibre Telecommunications TechniquesReal unit · Pearson Education Ltd
You'll understand the properties, structures, and components of fibre telecommunications networks, including safe working practices. The unit covers quality standards, documentation requirements, and preparation and installation techniques for optical fibre networks.
What you'll be able to do
- Understand the properties, structures and components included in typical fibre telecommunications networks.
- Understand safe working practices when working with optical fibre networks to minimise risks.
- Know the quality standards and documentation requirements when working on the optical fibre network to ensure compliance.
- Prepare and install optical fibre components in exchanges and customer premises according to specifications.
- Build an external fibre network according to industry standards and best practices.
- Construct and re-enter a fibre closure to maintain network integrity.
Health and Safety in ICTReal unit · Pearson Education Ltd
You'll be able to comply with Health and Safety procedures in ICT environments. The unit covers relevant legislation, hazard identification, reporting procedures, and correct use of personal protective equipment to promote workplace safety.
What you'll be able to do
- Comply with relevant Health and Safety procedures in ICT environments
ICT System OperationReal unit · Pearson Education Ltd
This unit provides learners with knowledge of operating system components and their functions. You'll operate specified parts of the system, manage files and folders, configure settings, and use system utilities to monitor performance.
What you'll be able to do
- Know the relevant parts of the operating system and their functions
- Operate specified parts of the system effectively and efficiently.
IT & Telecoms System ManagementReal unit · Pearson Education Ltd
This unit covers the management of IT and telecoms systems, emphasising best practices and industry standards. You'll analyse system functionality, identify challenges, and implement strategies to improve system management within organisations.
What you'll be able to do
- Understand how to manage IT and telecoms systems effectively, considering best practices and industry standards.
- Review the functionality and management of IT and telecoms systems to identify areas for improvement.
- Manage IT and telecoms systems, ensuring they are operating efficiently and securely.
IT & Telecoms System OperationReal unit · Pearson Education Ltd
You'll gain knowledge of the technical architecture of IT and Telecoms systems, including hardware and software components. The unit covers specifying system operation parametres, controlling system operation, and managing system maintenance to ensure performance and reliability.
What you'll be able to do
- Understand the technical architecture of IT or Telecom systems, including hardware and software components
- Understand how to specify system operation parameters to meet performance requirements
- Control the operation of systems to ensure efficient and reliable performance
- Control system maintenance activities to minimise downtime and ensure system integrity
Imaging SoftwareReal unit · Pearson Education Ltd
It teaches you to obtain, insert, and combine images from various sources using imaging software. You'll learn to manipulate and edit images, including adjusting brightness, contrast, colour balance, cropping, resizing, and rotating.
What you'll be able to do
- Obtain, insert and combine information from various sources for use in images
- Use imaging software tools to create, manipulate and edit images to meet specific requirements
Imaging SoftwareReal unit · Pearson Education Ltd
You'll learn to obtain, insert, and combine information within images using imaging software. The unit covers sourcing accurate image information and using software tools to create, manipulate, and edit images effectively.
What you'll be able to do
- Obtain information for images from appropriate sources
- Insert information into images
- Combine different pieces of information within images
- Use imaging software tools to create images
- Use imaging software tools to manipulate images
- Use imaging software tools to edit images
Imaging SoftwareReal unit · Pearson Education Ltd
This unit equips learners with skills to obtain, insert, and combine images using imaging software. You'll create, manipulate, and edit images to improve quality and appearance using appropriate software tools.
What you'll be able to do
- Obtain images from various sources for use in imaging software
- Insert images into imaging software for editing and manipulation
- Combine multiple images within the imaging software to create composite images
- Use imaging software tools to create new images from scratch
- Manipulate existing images using the software's features
- Edit images to improve their quality and appearance
Implement change in own area of responsibilityReal unit · Pearson Education Ltd
You'll understand the principles of change management and develop skills to implement change within their area of responsibility. This unit covers supporting others through change, monitoring progress, and managing the impact on individuals and teams.
What you'll be able to do
- Understand how to implement change in own area of responsibility, considering the impact on individuals and teams.
- Involve and support others through the change process, communicating effectively and addressing concerns.
- Implement and monitor a plan for change in own area of responsibility, tracking progress and making adjustments as needed.
Interconnecting Cisco Networking Devices _CCNA Parts 3 and 4_Real unit · Pearson Education Ltd
You'll understand key Cisco network technologies including routing, switching, and security features. It develops skills to plan, design, implement, operate, and troubleshoot simple Cisco networks, incorporating VLANs and addressing network security considerations.
What you'll be able to do
- Know the main technologies used in Cisco networks, including routing protocols, switching technologies, and network security features
- Plan and design simple networks using Cisco technology, considering factors such as network size, bandwidth requirements, and security needs
- Implement and operate simple networks using Cisco devices and technologies
- Troubleshoot simple networks, identifying and resolving common network issues
Interpersonal and written communicationReal unit · Pearson Education Ltd
You'll learn to communicate complex information effectively through interpersonal and written methods. The unit covers adapting communication styles, active listening, responding to non-verbal cues, producing clear written communication, and guiding colleagues.
What you'll be able to do
- Send and receive complex information by communicating interpersonally
- Understand and use written communication techniques effectively
- Provide guidance to immediate colleagues on how to communicate information clearly and concisely.
Interpersonal and written communicationReal unit · Pearson Education Ltd
You'll develop interpersonal and written communication skills within familiar work contexts. The unit focuses on effective verbal interaction, active listening, and producing written communications using specified formats.
What you'll be able to do
- Communicate interpersonally on a familiar subject in a familiar work situation
- Communicate in writing on familiar subjects using specified formats
Interpersonal and written communicationReal unit · Pearson Education Ltd
This unit develops learners' interpersonal and written communication skills in familiar situations. You'll practise clear and concise face-to-face communication, appropriate body language, active listening, and effective written communication using correct grammar and punctuation.
What you'll be able to do
- Send familiar information by communicating interpersonally in familiar situations
- Receive familiar information by communicating interpersonally in familiar situations
- Communicate in writing in familiar situations
Introduction to Cisco Networking Technologies _CCNA parts 1 and 2_Real unit · Pearson Education Ltd
This unit introduces learners to Cisco networking technologies, covering key IT network features, basic support, implementation, and operation of simple Cisco networks. You'll identify network devices, understand protocols, topologies, and the OSI model, and troubleshoot connectivity issues using Cisco IOS commands.
What you'll be able to do
- Know the main features of IT networks related to Cisco technology, including network devices, protocols, and topologies
- Provide basic support to simple Cisco networks, including troubleshooting connectivity issues and configuring basic network settings
- Implement and operate simple Cisco networks, including configuring network devices and implementing basic network security measures
Introduction to IT systems developmentReal unit · Pearson Education Ltd
You'll be introduced to IT systems, roles of IT personnel, and the Systems Development Life Cycle (SDLC). The unit covers different SDLC models, their stages, and how IT systems support organisational functions.
What you'll be able to do
- Understand IT Systems and the roles of IT personnel within an organisation.
- Understand IT Systems Development Life Cycle (SDLC) models and their application.
- Understand IT Systems Development Life Cycle (SDLC) concepts and processes involved in system development.
Investigating and Defining Customer Requirements for ICT SystemsReal unit · Pearson Education Ltd
It teaches you to investigate and define customer requirements for ICT systems by planning and conducting investigations, gathering relevant data, and analysing information to identify needs and constraints. You'll document findings to inform system development.
What you'll be able to do
- Control the investigation of existing and proposed ICT systems and processes to gather relevant information.
- Analyse information gathered to identify customer needs and constraints for ICT systems.
Investigating and defining customer requirements for ICT systemsReal unit · Pearson Education Ltd
You'll investigate existing ICT systems and processes to analyse information and identify customer needs and constraints. The unit focuses on defining requirements for new ICT systems based on gathered data and organisational objectives.
What you'll be able to do
- Investigate existing ICT systems and processes to understand their functionality and limitations.
- Analyse gathered information to identify customer needs and constraints related to ICT system requirements.
Managing Software DevelopmentReal unit · Pearson Education Ltd
This unit covers the technical aspects of software development, including coding standards, testing methodologies, and version control systems. You'll learn to supervise and provide guidance on software development work effectively.
What you'll be able to do
- Understand the technical aspects of software development work, including coding standards, testing methodologies, and version control.
- Supervise the technical aspects of software development work, providing guidance and support to team members to ensure quality and adherence to standards.
Monitor and review business processesReal unit · Pearson Education Ltd
You'll develop the ability to monitor and review business processes within their area of responsibility. The unit focuses on identifying key performance indicators, analysing process data, and implementing improvements to enhance efficiency and effectiveness.
What you'll be able to do
- Monitor business processes within own area of responsibility to identify areas for improvement
- Review and improve business processes within own area of responsibility to enhance efficiency and effectiveness
Oracle Academy : Data DesignReal unit · Pearson Education Ltd
It teaches you to understand database systems and data design principles within organisations. You'll design entity relationship diagrams and create normalised data structures to ensure data integrity and efficient database organisation.
What you'll be able to do
- Understand the context of database systems and data design principles within an organisational setting.
- Design an entity relationship diagram (ERD) to represent data entities and their relationships.
- Create a normalised data structure to ensure data integrity and efficiency within a database system.
Oracle Academy : Database Design and Programming with SQLReal unit · Pearson Education Ltd
This unit covers the use of SQL functions including aggregate, string, and date/time functions. You'll learn to construct DML and DDL statements, create data views, and manage database integrity through constraints and validation rules.
What you'll be able to do
- Understand the purpose and application of various SQL functions.
- Construct Data Manipulation Language (DML) and Data Definition Language (DDL) statements to manage data and database structures.
- Construct data views to present data in a specific and controlled manner.
- Manage database integrity by implementing constraints and validation rules to ensure data accuracy and consistency.
Oracle Academy : Database Programming with PL/SQLReal unit · Pearson Education Ltd
This unit provides comprehensive knowledge of PL/SQL programming and its role in database management. You'll construct PL/SQL code for data manipulation, retrieval, and the creation of procedures and functions.
What you'll be able to do
- Understand the core principles of PL/SQL programming language and its role in database management
- Construct PL/SQL code to perform various database operations, including data manipulation and retrieval
- Construct PL/SQL structures such as procedures, functions, triggers, and packages to organise and modularise database code
Oracle Academy : Oracle Certified Professional Java ProgrammerReal unit · Pearson Education Ltd
It teaches you to develop and execute Java applications using object-oriented programming features. You'll implement error-handling, create graphical user interfaces, manage input/output functions, develop simple networked clients, and define multithreaded programmes.
What you'll be able to do
- Create and execute Java technology applications that leverage the OO features of the Java language
- Implement error-handling techniques
- Create a graphical user interface (GUI)
- Implement input/output (I/O) functionality
- Create a simple TCP/IP networked client
- Define multithreaded programs
Oracle Academy : Oracle Certified Associate Java SE6Real unit · Pearson Education Ltd
This unit provides foundational knowledge of Java technology and programming principles. You'll use Java constructs to create applications, control program flow with decision and looping structures, and apply object-oriented programming techniques.
What you'll be able to do
- Demonstrate knowledge of Java technology, programming language, and product life cycle
- Use Java programming language constructs to create Java technology applications
- Use decision and looping constructs and methods to dictate program flow
- Implement Java technology programming and object-orientated (OO) concepts in Java technology programs
Plan and manage a projectReal unit · Pearson Education Ltd
You'll gain comprehensive knowledge of project management principles, processes, tools, and techniques, including Agile and Waterfall methodologies. This unit covers defining project scope, objectives, budgets, planning, implementation, and managing projects to successful completion.
What you'll be able to do
- Understand the principles, processes, tools and techniques of project management, including methodologies such as Agile and Waterfall.
- Agree the scope and objectives of a project, ensuring alignment with organisational goals and stakeholder expectations.
- Identify the budget in order to develop a project plan, including resource allocation and cost control measures.
- Implement a project plan, managing tasks, timelines, and resources effectively.
- Manage a project to its conclusion, ensuring successful delivery of outcomes and benefits.
Plan change in own area of responsibilityReal unit · Pearson Education Ltd
It teaches you to plan and manage change within their area of responsibility. You'll develop change management plans, monitor progress, evaluate barriers, overcome resistance, and create communication strategies aligned with organisational objectives.
What you'll be able to do
- Understand the principles and processes involved in planning change within an organisation
- Develop detailed plans for change within own area of responsibility, aligned with organisational objectives
- Develop systems for monitoring and assessing progress against planned change initiatives
- Evaluate potential barriers to change and determine effective strategies to overcome resistance
- Develop a communication strategy to facilitate the process of change and ensure stakeholder engagement
Planning, Implementation and Maintenance of IPTV Delivery SystemsReal unit · Pearson Education Ltd
This unit equips learners with skills to plan, implement, and maintain IPTV delivery systems. You'll analyse bandwidth and user requirements, configure system components, and perform troubleshooting and performance monitoring.
What you'll be able to do
- Plan IPTV Delivery Services, taking into account relevant factors such as bandwidth, content delivery networks, and user requirements.
- Implement IPTV Delivery Services, ensuring correct configuration, testing, and deployment of the system.
- Maintain IPTV Service Delivery Systems, including troubleshooting, performance monitoring, and system updates.
Presentation SoftwareReal unit · Pearson Education Ltd
You'll learn to create and format presentation slides using software tools. The unit focuses on inputting diverse content, structuring slides logically, and tailoring presentations to meet audience needs effectively.
What you'll be able to do
- Input and combine text, images, charts, and other information within presentation slides to create engaging content.
- Use presentation software tools to structure, edit, and format slides, ensuring a clear and logical flow of information.
- Prepare slides for presentation, tailoring the content and design to meet the specific needs of the audience and the presentation's objectives.
Presentation SoftwareReal unit · Pearson Education Ltd
You'll learn to input and combine text and other information within presentation slides using software tools. The unit covers structuring, editing, formatting slide sequences, and preparing slideshows for effective presentations.
What you'll be able to do
- Input text within presentation slides
- Combine text and other information within presentation slides
- Use presentation software tools to structure slide sequences
- Use presentation software tools to edit slide sequences
- Use presentation software tools to format slide sequences
- Prepare slideshow for presentation
Presentation SoftwareReal unit · Pearson Education Ltd
You'll learn to input and combine various content types within presentation slides. The unit includes structuring, editing, and formatting presentations, as well as preparing interactive slideshows suitable for different audiences.
What you'll be able to do
- Input and combine text, images, charts, and other information within presentation slides to create engaging content.
- Use presentation software tools to structure, edit, and format presentations, ensuring a clear and logical flow of information.
- Prepare an interactive slideshow for presentation, incorporating multimedia elements and transitions to enhance audience engagement.
Project Management SoftwareReal unit · Pearson Education Ltd
It teaches you to use project management software to create and define projects, manage tasks and resources, update progress, and generate reports. You'll develop skills in project scope definition, stakeholder identification, and applying appropriate tools to monitor project status.
What you'll be able to do
- Create a project.
- Define a project.
- Enter information about project tasks.
- Edit information about project tasks.
- Enter information about project resources.
- Edit information about project resources.
- Update information about project progress.
- Select appropriate tools to display project status.
- Use appropriate tools to display project status.
- Select appropriate techniques to display project status.
- Use appropriate techniques to display project status.
- Select appropriate tools to report on project status.
- Use appropriate tools to report on project status.
- Select appropriate techniques to report on project status.
- Use appropriate techniques to report on project status.
Project Management SoftwareReal unit · Pearson Education Ltd
You'll use project management software to create and define projects, enter and edit task and resource information, and update project progress. The unit also covers selecting tools and techniques to display and report on project status.
What you'll be able to do
- Create and define a project, outlining its objectives and scope.
- Enter and edit information about project tasks and resources within project management software.
- Update information about project progress, tracking milestones and deadlines.
- Select and use appropriate tools and techniques to display and report on project status, providing clear and concise updates.
Project Management SoftwareReal unit · Pearson Education Ltd
You'll use project management software to create and define projects, manage tasks and resources, and update progress. The unit covers selecting tools and techniques to display and report on project status effectively.
What you'll be able to do
- Create a new project within project management software
- Define the scope and objectives of a project clearly
- Enter information about project tasks accurately
- Edit information about project tasks as required
- Enter information about project resources effectively
- Edit information about project resources as required
- Update information about project progress regularly
- Select appropriate tools to display project status visually
- Use appropriate techniques to display project status clearly
- Select appropriate tools to report on project status effectively
- Use appropriate techniques to report on project status accurately
Quality Management of ICT Products and ServicesReal unit · Pearson Education Ltd
This unit provides learners with knowledge of organisational quality management procedures, including documentation, standards, and processes. You'll monitor quality management implementation and identify areas for improvement within ICT products and services.
What you'll be able to do
- Understand specified organisational quality management procedures, including documentation, standards, and processes.
- Monitor quality management procedures to ensure they are being followed and identify areas for improvement.
Remote Support for ICT Products or ServicesReal unit · Pearson Education Ltd
This unit covers the role and benefits of remote support within an organisation. You'll maintain customer support requirements by following procedures and service level agreements to provide effective remote assistance for ICT products or services.
What you'll be able to do
- Understand the role of remote support within the organisation, including its purpose and benefits.
- Maintain customer support requirements by adhering to established procedures and service level agreements.
- Implement customer support requirements by providing effective remote assistance and resolving technical issues.
Remote Support for Products and ServicesReal unit · Pearson Education Ltd
This unit covers organisational requirements for remote customer care and product support. You'll develop the ability to support products and services remotely, adhering to procedures and meeting customer expectations effectively.
What you'll be able to do
- Understand the organisational requirements for providing effective customer care.
- Understand the specifications and features of the products and services being supported.
- Support customers effectively with products or services remotely, adhering to organisational procedures.
Remote Support for Products and ServicesReal unit · Pearson Education Ltd
You'll gain knowledge of customer care requirements and supported products or services to provide remote support effectively. The unit covers accessing customer information, troubleshooting, and resolving issues remotely.
What you'll be able to do
- Know the relevant parts of customer care requirements for remote support.
- Know the details of the supported products and services.
- Provide remote support on specified products or services.
Remote Support for Products or ServicesReal unit · Pearson Education Ltd
You'll gain knowledge of customer care requirements and details of specified products or services to provide routine remote support. The unit focuses on responding to customer queries professionally and delivering accurate information in a timely manner.
What you'll be able to do
- Know the specified parts of customer care requirements and details of the supported products and services that apply to them
- Provide routine support on specified products or services
Review risk management processes in own area of responsibilityReal unit · Pearson Education Ltd
It teaches you to monitor and evaluate risk management processes within their area of responsibility. You'll identify improvements and implement changes to enhance risk mitigation and reduce potential threats.
What you'll be able to do
- Monitor and evaluate risk management processes within own area of responsibility, identifying areas for improvement.
- Improve the risk management process, implementing changes to reduce potential threats and vulnerabilities.
Security of ICT SystemsReal unit · Pearson Education Ltd
This unit provides learners with knowledge of common security threats to ICT systems and data, including malware and social engineering. You'll learn methods to protect systems, apply security measures, and monitor procedures to maintain security.
What you'll be able to do
- Know the common types of security threat to an organisation, its IT system and its data.
- Understand relevant methods and procedures for protecting an organisation, its IT system and its data from security threats.
- Apply security measures to protect IT systems and data.
- Monitor security procedures to ensure their effectiveness.
Security of ICT SystemsReal unit · Pearson Education Ltd
You'll gain an understanding of ICT security threats, their operational impact, and methods to combat them. The unit covers maintaining and improving security procedures and implementing safeguards to protect systems and data.
What you'll be able to do
- Understand the security threats to an IT system, their operational impact, and the methods available to combat them effectively.
- Maintain and improve ICT security procedures to protect against identified threats.
- Implement security procedures to safeguard ICT systems and data.
Security of ICT SystemsReal unit · Pearson Education Ltd
You'll gain knowledge of specific threats to IT systems and data, including malware and phishing. The unit covers security methods and procedures, compliance with security requirements, and the use of firewalls and physical security measures.
What you'll be able to do
- Know the particular threats to an IT system and its data, including malware, phishing, and physical security breaches.
- Know specified methods and procedures for protecting an IT system and its data, such as firewalls, anti-virus software, and access controls.
- Comply with relevant security requirements, policies, and procedures to protect an IT system and its data from unauthorised access, modification, or destruction.
Software Installation and UpgradeReal unit · Pearson Education Ltd
This unit provides learners with knowledge of the software installation and upgrade process, including pre-installation checks and post-installation configuration. You'll practise installing and upgrading software according to documented procedures and licensing requirements.
What you'll be able to do
- Understand specified parts of the software installation and upgrade process, including pre-installation checks and post-installation configuration
- Install and upgrade software according to documented procedures and best practices
Software installation and upgradeReal unit · Pearson Education Ltd
You'll understand the software installation and upgrade process, including pre-installation checks, compatibility considerations, and data backup importance. They will gain practical skills to install or upgrade software following specified instructions.
What you'll be able to do
- Understand the relevant parts of the software installation and upgrade process, including pre-installation checks, compatibility considerations, and backup procedures.
- Install or upgrade software applications according to specified instructions and best practices.
Software installation and upgradeReal unit · Pearson Education Ltd
This unit provides learners with an understanding of the software installation and upgrade process. You'll be able to plan, perform, and control installations or upgrades, identify risks and challenges, and apply troubleshooting and documentation practices.
What you'll be able to do
- Understand the installation/upgrade process
- Carry out or control a wide range of installations or upgrades
Spreadsheet SoftwareReal unit · Pearson Education Ltd
It teaches you to use spreadsheet software to enter, edit, and organise numerical and other data accurately. You'll apply appropriate formulas and tools to summarise and display information, and select techniques to present spreadsheet data effectively.
What you'll be able to do
- Use a spreadsheet to enter numerical data accurately
- Use a spreadsheet to enter other types of data accurately
- Use a spreadsheet to edit existing data effectively
- Use a spreadsheet to organise data logically
- Use appropriate formulas to summarise spreadsheet information
- Use appropriate tools to summarise spreadsheet information
- Use appropriate tools to display spreadsheet information
- Select appropriate tools to present spreadsheet information effectively
- Use appropriate techniques to present spreadsheet information effectively
Spreadsheet SoftwareReal unit · Pearson Education Ltd
You'll develop proficiency in using spreadsheet software for accurate data entry, editing, and organisation. The unit includes selecting and applying formulas and data analysis tools, as well as presenting and formatting spreadsheet information effectively.
What you'll be able to do
- Use a spreadsheet to enter numerical and other data accurately
- Edit data within a spreadsheet to correct errors or make updates
- Organise data within a spreadsheet to facilitate analysis and reporting
- Select appropriate formulas to perform calculations on spreadsheet data
- Use data analysis tools within the spreadsheet software to meet specific requirements
- Select appropriate tools and techniques to present spreadsheet information effectively
- Format spreadsheet information to enhance readability and clarity
Spreadsheet SoftwareReal unit · Pearson Education Ltd
This unit develops learners' skills in using spreadsheet software for data management and analysis. You'll accurately enter, edit, and organise data, select appropriate formulas and analysis tools, and present and publish spreadsheet information.
What you'll be able to do
- Use a spreadsheet to enter numerical data accurately and efficiently
- Use a spreadsheet to enter other types of data accurately and efficiently
- Edit data within a spreadsheet to ensure accuracy and relevance
- Organise numerical and other data within a spreadsheet to facilitate analysis and reporting
- Select appropriate formulas to perform calculations on spreadsheet data
- Use data analysis tools and techniques within a spreadsheet to meet specific requirements
- Use tools and techniques to present spreadsheet information in a clear and understandable format
- Format spreadsheet information to enhance its visual appeal and readability
- Publish spreadsheet information in a suitable format for sharing and distribution
System ManagementReal unit · Pearson Education Ltd
You'll understand the principles of system administration, including user management, security configuration, and resource allocation. The unit teaches you to administer systems and modify configurations to meet organisational policies and specific requirements.
What you'll be able to do
- Understand how to administer a system, including user management, security settings, and resource allocation
- Administer a system and change system configurations to meet specific requirements and maintain optimal performance
System ManagementReal unit · Pearson Education Ltd
This unit covers organisational procedures for system administration and the roles involved. You'll develop the ability to change system configurations following documented procedures, ensuring accurate record-keeping and issue reporting.
What you'll be able to do
- Assist in administering a system according to organisational procedures
- Change system configurations under supervision and in accordance with established procedures
System OperationReal unit · Pearson Education Ltd
You'll develop the ability to operate systems effectively and efficiently following organisational procedures. The unit includes maintaining and implementing system operating procedures to ensure compliance and smooth system operation.
What you'll be able to do
- Operate the system in accordance with organisational procedures.
- Operate systems effectively and efficiently.
- Maintain and implement system operating procedures in line with organisational requirements.
System OperationReal unit · Pearson Education Ltd
This unit provides knowledge of specified system parts, their purpose, and operation. You'll be able to operate these parts according to established procedures and guidelines, ensuring proper functionality and reporting any issues encountered.
What you'll be able to do
- Know the functionality of specified parts of the system, including their purpose and operation.
- Operate specified parts of the system according to established procedures and guidelines.
Technical Advice and GuidanceReal unit · Pearson Education Ltd
This unit develops learners' skills in providing technical advice and guidance professionally. You'll manage reactive and proactive technical support, adhering to organisational policies and maintaining accurate records of advice given.
What you'll be able to do
- Control the provision of technical advice and guidance in a professional manner.
- Provide reactive technical advice and guidance to customers on a range of topics, addressing their immediate needs.
- Provide proactive technical advice and guidance to customers, anticipating their future needs and offering relevant solutions.
Technical advice and guidanceReal unit · Pearson Education Ltd
This unit equips learners with knowledge of providing technical advice and guidance. You'll be able to deliver reactive support on a range of technical issues, adhering to organisational procedures and ensuring clear communication with customers.
What you'll be able to do
- Provide technical advice and guidance to customers
- Provide reactive technical advice and guidance to customers on a range of topics, following organisational procedures
Technical advice and guidanceReal unit · Pearson Education Ltd
You'll understand the context and requirements for providing technical advice and guidance. The unit covers relevant legislation, organisational policies, and data protection, enabling learners to provide both reactive and proactive technical support.
What you'll be able to do
- Understand the context for providing technical advice and guidance, including relevant legislation, regulations, and organisational policies.
- Provide reactive technical advice and guidance to customers on a range of topics, responding to their queries and resolving their technical issues.
- Provide proactive technical advice and guidance to customers, anticipating their needs and offering solutions to potential problems.
Technical fault diagnosisReal unit · Pearson Education Ltd
This unit provides learners with knowledge of systematic fault diagnosis processes and methods. You'll diagnose faults with various causes, select appropriate remedies for non-routine issues, and maintain accurate records of diagnosis and repairs.
What you'll be able to do
- Understand the processes used in technical fault diagnosis.
- Understand the methods used in technical fault diagnosis.
- Understand the information that is used in the diagnostic process.
- Diagnose faults with a wide range of causes in technical systems.
- Select appropriate remedies for non-routine faults identified during diagnosis.
- Maintain accurate and comprehensive records of diagnosis processes and remedies applied.
Technical fault diagnosisReal unit · Pearson Education Ltd
You'll explore an organisation's maintenance philosophy and diagnostic methods to effectively identify and remedy technical faults. This unit develops skills in maintaining diagnostic processes, providing specialist support, and recording diagnosis and remedy actions for non-routine faults.
What you'll be able to do
- Understand the organisation’s maintenance philosophy and the methods and information it requires for effective fault diagnosis
- Maintain the diagnostic process and provide specialist support to others in identifying and resolving technical faults
- Select and improve approaches to remedy for non-routine faults, considering cost, time and impact
- Implement processes for diagnosis and remedy records, ensuring accuracy and completeness
Technical fault diagnosisReal unit · Pearson Education Ltd
You'll understand the processes and methods used in technical fault diagnosis. The unit covers structured diagnostic approaches, use of diagnostic tools, fault remedy selection, and maintaining records of diagnosis and remedies.
What you'll be able to do
- Know the processes used in technical fault diagnosis
- Know the methods used in technical fault diagnosis
- Know the information that is used in the diagnostic process
- Apply processes to diagnose faults with a known range of causes
- Assist in the diagnosis of other faults
- Select fault remedies from given alternatives
- Maintain diagnosis records
- Maintain remedy records
Testing ICT SystemsReal unit · Pearson Education Ltd
This unit provides learners with an understanding of ICT systems testing, including product knowledge, testing procedures, equipment use, and associated activities. You'll carry out routine testing and assist in other testing tasks.
What you'll be able to do
- Know technical information about a range of ICT products, testing procedures and associated activities
- Know about the equipment to be used for ICT systems testing
- Understand the reasons for testing ICT systems
- Carry out routine testing of ICT systems
- Assist in other ICT systems testing activities
Testing ICT SystemsReal unit · Pearson Education Ltd
This unit provides knowledge of ICT products, testing procedures, and equipment. You'll carry out testing activities, support others in testing, and understand the reasons for testing to ensure system functionality and reliability.
What you'll be able to do
- Know technical information about a wide range of products, including their features, specifications, and limitations.
- Know testing procedures and associated activities, including test planning, execution, and reporting.
- Know the equipment to be used for testing, including its purpose, operation, and maintenance.
- Understand the reasons for the test, including the objectives, scope, and criteria for success.
- Carry out testing activities according to established procedures and guidelines.
- Support others in the testing process by providing guidance, assistance, and feedback.
Testing ICT SystemsReal unit · Pearson Education Ltd
This unit provides knowledge of ICT system testing procedures, equipment, and documentation. You'll assist in testing activities under supervision, accurately record results, and understand the importance of testing within the software development lifecycle.
What you'll be able to do
- Know basic technical information about a system to be tested, including its functionality and architecture.
- Know testing procedures and associated activities, such as creating test plans and documenting results.
- Know the equipment to be used for testing and the reasons for selecting specific tools.
- Assist in testing ICT systems under direction, following established procedures.
- Record accurately test results, noting any errors or anomalies observed during the testing process.
Testing IT & Telecoms SystemsReal unit · Pearson Education Ltd
This unit covers the principles and methodologies of IT and Telecoms system testing. You'll plan, control, and evaluate testing activities to ensure system performance, identify defects, and support the IT and Telecoms lifecycle effectively.
What you'll be able to do
- Understand the principles of IT & Telecoms testing, including different testing methodologies and their applications
- Plan for the testing of an IT or Telecoms system, considering test objectives, resources, and timelines
- Control the testing of system components by managing test execution, monitoring progress, and addressing issues
- Evaluate test results to determine system performance, identify defects, and recommend corrective actions
User Profile AdministrationReal unit · Pearson Education Ltd
It teaches you to assist in the administration of user profiles in accordance with organisational policies and procedures. You'll gain practical experience in creating, modifying, and deleting user accounts while ensuring compliance with security and operational standards.
What you'll be able to do
- Assist in the administration of user profiles, adhering to organisational policies and procedures
- Assist in the administration of user profiles, including creating, modifying and deleting user accounts
User Profile AdministrationReal unit · Pearson Education Ltd
It teaches you to administer user profiles within ICT systems. You'll understand profile purposes, types, permissions, and organisational policies, and will be able to create, modify, and monitor user profiles effectively.
What you'll be able to do
- Administer user profiles within an ICT system.
- Administer user profiles effectively, adhering to organisational policies and procedures.
Using EmailReal unit · Pearson Education Ltd
It teaches you to compose and send email messages using appropriate software tools and techniques. You'll also learn to manage incoming emails efficiently, including prioritising, organising, and filtering messages.
What you'll be able to do
- Use e-mail software tools and techniques to compose and send messages effectively
- Manage incoming email effectively, prioritising and organising messages as required
Using EmailReal unit · Pearson Education Ltd
You'll learn to compose, send, and manage emails effectively using email software. This unit covers message clarity, appropriate language and tone, use of formatting and spell-check tools, and managing incoming emails through organisation and prioritisation.
What you'll be able to do
- Use e-mail software tools to compose clear and concise messages
- Use e-mail software techniques to compose clear and concise messages
- Use e-mail software tools to send messages to the intended recipients
- Manage incoming e-mail effectively by prioritising and organising messages
Using EmailReal unit · Pearson Education Ltd
This unit develops learners' ability to use email software effectively. You'll compose, format, and proofread messages, manage emails using folders and filters, and maintain address books to support efficient communication.
What you'll be able to do
- Use e-mail software tools to compose clear and concise messages
- Use e-mail software techniques to format messages appropriately
- Use e-mail software tools to send messages to specified recipients
- Manage e-mail software effectively by organising messages into folders
- Manage e-mail software effectively by using filters and rules
- Manage e-mail software effectively by maintaining an address book
Using and Managing BOWMAN systems for Advanced SignallersReal unit · Pearson Education Ltd
You'll learn to command a radio detachment, operate the Local Area Sub-system, and manage unit signals training. The unit also covers managing BOWMAN and non-BOWMAN equipment and supervising battery charging and antenna construction.
What you'll be able to do
- Command a radio detachment effectively, adhering to established protocols and procedures.
- Operate the Local Area Sub-system (LAS) to facilitate communication within a defined area.
- Manage unit/sub-unit signals training programmes, ensuring personnel are competent in the use of relevant equipment and procedures.
- Attend briefings on BOWMAN digitisation functionality to stay updated on system capabilities and updates.
- Manage BOWMAN and non-BOWMAN equipment, ensuring its proper maintenance, storage, and operational readiness.
- Supervise battery charging procedures, ensuring safety and optimal performance of communication equipment.
- Construct an antenna for advanced communications, optimising signal strength and range.
- Advise on communication security and electronic warfare matters, mitigating potential threats and vulnerabilities.
- Establish communication using re-broadcast facilities to extend network coverage and maintain connectivity.
- Operate the Communication Information Handler (CIH) application to manage and disseminate information effectively.
- Operate the Key Encryption Key (KEK) fill Device to ensure secure communication.
- Operate the Common Battlefield Application Toolset (ComBAT) to support situational awareness and decision-making.
Using the InternetReal unit · Pearson Education Ltd
This unit equips learners with skills to connect to the Internet and navigate webpages effectively using browser software. You'll also develop abilities to search for information, communicate online, and apply safety and security practices while working on the Internet.
What you'll be able to do
- Connect to the Internet using appropriate hardware and software
- Use browser software to navigate webpages effectively
- Use browser tools to search for information from the Internet
- Use browser software to communicate information online
- Understand the need for safety practices when working online
- Understand the need for security practices when working online
Using the InternetReal unit · Pearson Education Ltd
You'll be able to select and set up appropriate internet connections and configure browser software for effective navigation. The unit covers using browser tools for efficient searching and online communication, as well as applying safe internet practices.
What you'll be able to do
- Select an appropriate connection to access the Internet based on requirements
- Set up a selected connection to access the Internet
- Set up browser software to navigate webpages effectively
- Use browser software to navigate webpages efficiently
- Use browser tools to search effectively for information from the Internet
- Use browser tools to search efficiently for information from the Internet
- Use browser software to communicate information online clearly
- Develop appropriate safety practices when working online
- Apply appropriate safety practices when working online
- Develop appropriate security procedures when working online
- Apply appropriate security procedures when working online
Using the InternetReal unit · Pearson Education Ltd
You'll learn to connect to the internet and navigate web pages using browser software. The unit covers searching for information, online communication, and understanding safety and security practices to protect users while working online.
What you'll be able to do
- Connect to the internet using appropriate hardware and software
- Use browser software to navigate web pages effectively
- Use browser tools to search for information from the internet efficiently
- Use browser software to communicate information online through various channels
- Follow safety practices when working online to protect personal information and devices
- Understand the need for security practices when working online to prevent cyber threats
VM Ware Master Enterprise AdministrationReal unit · Pearson Education Ltd
This unit provides learners with an understanding of virtualisation principles and the management of complex virtualised environments. You'll deploy and administer vSphere solutions and enterprise components to maintain virtual infrastructure.
What you'll be able to do
- Understand virtualisation principles
- Manage complex virtualised environments
- Deploy vSphere solutions
- Administer vSphere enterprise components
VM Ware Master Enterprise DesignReal unit · Pearson Education Ltd
You'll understand virtualisation principles and data centre components. The unit enables them to design and implement virtualisation environments that meet business requirements, following industry best practices and security standards.
What you'll be able to do
- Understand the fundamental principles of virtualisation technology and its applications
- Understand the various components of a data centre and their interrelationships
- Design a virtualisation environment that meets specific business requirements
- Implement a virtualisation design according to industry best practices and security standards
Website SoftwareReal unit · Pearson Education Ltd
You'll plan and create web pages using website software tools, structuring and formatting content to meet specified requirements. The unit includes publishing web pages to the Internet or intranet and ensuring accessibility and usability standards are met.
What you'll be able to do
- Plan web pages to meet given requirements
- Create web pages to meet given requirements
- Use website software tools to structure web pages
- Use website software tools to format web pages
- Publish web pages to the Internet
- Publish web pages to an intranet
Website SoftwareReal unit · Pearson Education Ltd
You'll learn to create website structures and styles using HTML and CSS, prepare content with website software tools, and publish websites. The unit covers website validation, navigation implementation, and layout control to achieve specified designs.
What you'll be able to do
- Create appropriate structures for websites using website software
- Create appropriate styles for websites using website software
- Use website software tools to prepare text content for websites
- Use website software tools to prepare image content for websites
- Use website software tools to prepare multimedia content for websites
- Publish websites to a specified location
Website SoftwareReal unit · Pearson Education Ltd
You'll create website structures and styles, using website software tools to develop multiple-page websites with multimedia and interactive features. The unit also covers publishing and testing websites to ensure functionality and user engagement.
What you'll be able to do
- Create structures and styles for websites
- Use structures and styles to produce websites
- Select website software tools to develop multiple page websites
- Use website software features to develop multiple page websites with multimedia features
- Use website software features to develop multiple page websites with interactive features
- Publish multiple page websites with multimedia and interactive features
- Test multiple page websites with multimedia and interactive features
Windows 7, ConfiguringReal unit · Pearson Education Ltd
You'll learn to install, upgrade, and deploy Windows 7 across multiple devices. The unit covers hardware and application configuration, network connectivity, resource access, mobile computing, and system monitoring within the Windows 7 environment.
What you'll be able to do
- Install, upgrade, and migrate systems to Windows 7 operating system.
- Deploy Windows 7 operating system across multiple devices.
- Configure hardware and applications to function correctly within the Windows 7 environment.
- Configure network connectivity to enable communication between devices running Windows 7.
- Configure access to resources, ensuring appropriate permissions and security measures are in place.
- Configure mobile computing settings to optimise the Windows 7 experience on portable devices.
- Monitor and maintain systems that run Windows 7 to ensure optimal performance and stability.
Windows 7, Enterprise Desktop AdministratorReal unit · Pearson Education Ltd
You'll learn to plan and manage client life cycle strategies within a Windows 7 environment. The unit covers designing standard images, client configurations, deployment plans, and application packages to support effective desktop management.
What you'll be able to do
- Plan a client life cycle strategy
- Manage a client life cycle strategy
- Design a standard image for client deployment
- Design client configurations for a Windows 7 environment
- Design a Windows 7 client deployment strategy
- Design application packages for deployment within a Windows 7 environment
Windows 7, Enterprise Desktop Support TechnicianReal unit · Pearson Education Ltd
This unit equips learners with skills to identify and resolve desktop application and networking issues in a Windows 7 environment. You'll manage system maintenance, apply updates, and support mobile users effectively.
What you'll be able to do
- Identify the cause of and resolve desktop application issues, using appropriate troubleshooting techniques
- Identify the cause of and resolve networking issues, ensuring connectivity and data flow
- Manage and maintain systems that run Windows 7 Client, including updates, security patches, and performance optimisation
- Support mobile users, addressing their connectivity, application, and security needs
Windows InternalsReal unit · Pearson Education Ltd
This unit offers learners an in-depth understanding of Windows operating system internals, including architecture, memory management, and user and kernel mode processes. You'll learn to design solutions, monitor system performance, analyse processes, and debug Windows issues.
What you'll be able to do
- Identify the key architectural components of the Windows operating system.
- Design solutions based on an understanding of Windows internals.
- Monitor Windows operating system performance and resource usage.
- Analyse user mode processes and their interactions within Windows.
- Analyse kernel mode operations and their impact on system stability.
- Debug Windows operating system issues using appropriate tools and techniques.
Word Processing SoftwareReal unit · Pearson Education Ltd
You'll learn to enter, edit, and combine information within word processing documents. The unit covers structuring documents using headings and bullet points, and applying formatting tools to present information clearly and professionally.
What you'll be able to do
- Enter, edit and combine text and other information accurately within word processing documents
- Structure information effectively within word processing documents
- Use word processing software tools to format and present documents to a professional standard
Word Processing SoftwareReal unit · Pearson Education Ltd
This unit develops learners' ability to use word processing software to enter and combine text and other information accurately. You'll create and modify document layouts and structures, and use formatting tools to present documents to meet specified requirements.
What you'll be able to do
- Enter text accurately within word processing documents
- Combine text and other information accurately within word processing documents
- Create layouts for word processing documents that meet specified requirements
- Modify layouts for word processing documents to meet changing requirements
- Create structures for word processing documents that meet specified requirements
- Modify structures for word processing documents to meet changing requirements
- Use word processing software tools to format documents effectively
- Use word processing software tools to present documents effectively to meet requirements
Word Processing SoftwareReal unit · Pearson Education Ltd
This unit covers the use of word processing software to accurately enter and combine text and other information. You'll learn to create and modify layouts, structures, and styles, using software tools to format and present documents effectively to meet specific requirements.
What you'll be able to do
- Enter text accurately into word processing documents
- Combine text and other information accurately within word processing documents
- Create appropriate layouts for word processing documents to enhance readability and visual appeal
- Modify layouts of word processing documents to meet specific requirements
- Create appropriate structures for word processing documents to organise content effectively
- Modify structures of word processing documents to improve organisation and flow
- Create appropriate styles for word processing documents to ensure consistency and professionalism
- Modify styles of word processing documents to maintain a uniform appearance
- Use word processing software tools and techniques to format documents effectively
- Use word processing software tools and techniques to present documents effectively to meet requirements
Work productively with colleagues and stakeholdersReal unit · Pearson Education Ltd
It teaches you to work productively with colleagues and stakeholders by providing accurate information and consulting on decisions. You'll understand the importance of fulfilling agreements, managing conflicts of interest, and maintaining effective working relationships.
What you'll be able to do
- Provide colleagues and stakeholders with information effectively
- Consult with colleagues and stakeholders in relation to decisions or activities, taking their views into account
- Understand the importance of fulfiling agreements and honouring commitments made to colleagues and stakeholders in a professional context
- Understand how to manage potential conflicts of interest that may arise in working relationships
- Understand how to monitor working relationships to ensure they remain productive and professional
- Review and improve the effectiveness of working relationships to enhance collaboration and achieve common goals
Working with ICT hardware and equipmentReal unit · Pearson Education Ltd
This unit develops learners' ability to follow instructions and guidelines while working with ICT hardware and equipment. You'll complete tasks under direction, report difficulties, and seek clarification as required.
What you'll be able to do
- Carry out work under direction, following instructions and guidelines.
- Carry out work under direction, completing tasks as instructed.
Working with ICT hardware and equipmentReal unit · Pearson Education Ltd
You'll learn to plan and carry out ICT hardware and equipment work activities under direction, following established procedures. The unit emphasises risk minimisation and adherence to health and safety standards during hardware tasks.
What you'll be able to do
- Plan and carry out a range of ICT hardware and equipment work activities under direction, following established procedures
- Plan and carry out a range of ICT hardware and equipment work activities under direction, demonstrating competence and efficiency
- Minimise risks related to ICT hardware and equipment work activities, adhering to health and safety regulations.
Working with ICT hardware and equipmentReal unit · Pearson Education Ltd
You'll gain skills to plan and direct a range of ICT hardware and equipment work activities. The unit covers resource identification, prioritisation, delegation, and risk minimisation to ensure safe and efficient completion of tasks.
What you'll be able to do
- Plan a range of ICT work activities, considering resources and timescales.
- Direct a range of ICT work activities, ensuring tasks are completed effectively.
- Plan and carry out a range of ICT work activities in a safe and organised manner.
- Direct a range of ICT work activities, ensuring tasks are completed effectively and efficiently.
- Minimise risks related to ICT work activities by implementing appropriate safety measures and procedures.
Working with ICT hardware and equipmentReal unit · Pearson Education Ltd
You'll understand how to manage working practices related to ICT hardware and equipment. The unit covers maintenance procedures, troubleshooting techniques, safe disposal including data sanitisation, and improving practices to minimise organisational risks.
What you'll be able to do
- Understand how to manage working practices for ICT hardware and equipment, including maintenance, troubleshooting, and disposal.
- Manage and improve working practices relating to ICT hardware and equipment to ensure efficiency and effectiveness.
- Improve working practices to minimise risk to the organisation, including data loss, security breaches, and equipment damage.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 4 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
CIW Certified Internet Web ProfessionalCIW E-commerce DesignerCIW Internet Business FoundationsCIW JavaScript SpecialistCIW Network Technology FoundationsCIW Perl FundamentalsCIW Security EssentialsCIW Site Development Foundations
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals
- Assist Secure Development
- Carry out information security architecture activities
- Carry out information security testing activities
- Carry out infrastructure penetration testing
- Carry out operational information security management activities
- Deliver Network Infrastructure Services Support
- Design Network Infrastructure Solutions
- Design and Implement Change Management Strategy and Programmes for IT Enabled Systems
Where this can lead
Network Support Specialist
Your journey starts here, but it certainly doesn't end here. The network is the heart of every modern business, and skilled network professionals are always in demand. We're looking for someone who sees this role not just as a job, but as a stepping stone to a long and rewarding career in technology. We'll give you the tools and the challenges; the rest is up to you.
See the whole journey →Opens the roleNetwork Support SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleDesktop Support TechnicianOne of the jobs this qualification is a route intoSee the role →Opens the roleDesktop Support SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleNetwork Support TechnicianOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Desktop Support SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Desktop Support TechnicianOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 114 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Assist Secure DevelopmentCarry out information security architecture activitiesCarry out information security testing activitiesCarry out infrastructure penetration testingCarry out operational information security management activitiesDeliver Network Infrastructure Services SupportDesign Network Infrastructure SolutionsDesign and Implement Change Management Strategy and Programmes for IT Enabled SystemsExecute the organisation's software testing strategyImplement Secure Operations ProcessesInvestigate and implement IT securityLead the Delivery of the Network Design Capability and StrategyManage DevOps activitiesManage IT and Telecoms systems developmentManage IT and Telecoms systems development programmesManage vulnerability assessment activitiesPlan IT Business Analysis AssignmentsProvide Technical Guidance+3 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
Learners will acquire skills to host and manage functional e-commerce websites, including ensuring availability, performance, and security for supplier transactions. This unit also covers legal and ethical marketing considerations, website evaluation, enhancement, and client/server technology management.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals
110 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- CIW Certified Internet Web Professional
- CIW E-commerce Designer
- CIW Internet Business Foundations
- CIW JavaScript Specialist
- CIW Network Technology Foundations
- CIW Perl Fundamentals
and 104 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.