Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals

What you'll be able to do

• Host a functional e-commerce site, ensuring its availability and performance.
• Support supplier transactions through the e-commerce site, ensuring secure and efficient processing.
• Understand the legal and ethical considerations related to marketing activities.
• Manage the various elements of a web site, including content, design, and functionality.
• Evaluate a web site's performance, usability, and effectiveness.
• Enhance a web site's structure to improve navigation, accessibility, and search engine optimisation.
• Manage client-side and server-side technologies to ensure optimal web site functionality.

What you'll be able to do

• Host a functional e-commerce site
• Support supplier transactions
• Understand legal and ethical marketing

What you'll be able to do

• Understand different IT roles within an organisation and their responsibilities.
• Understand web technology requirements for developing and maintaining websites and web applications.
• Manage client-side requirements to ensure a positive user experience.
• Manage web-based communication channels to effectively interact with customers and stakeholders.

What you'll be able to do

• Understand the fundamental principles of JavaScript programming.
• Understand how to apply functional programming techniques using JavaScript.
• Understand how to apply object-oriented programming techniques using JavaScript.
• Understand how websites interact with JavaScript to enhance user experience and functionality.

What you'll be able to do

• Implement network communication principles, ensuring effective data transmission and connectivity.
• Support networking resources, troubleshooting issues and maintaining optimal performance.

What you'll be able to do

• Understand PERL Principles, including syntax, data types, and control structures.
• Manipulate data using Perl, including data extraction, transformation, and loading.
• Manage external data using Perl, including reading from and writing to files and databases.

What you'll be able to do

• Understand fundamental network security principles and concepts
• Understand the purpose and application of encryption techniques in network security
• Implement network security measures and protocols
• Protect a networked environment from common security threats
• Understand the different types and functionalities of Firewall Solutions
• Implement a firewall solution to protect a network

What you'll be able to do

• Create a web page using appropriate technologies
• Understand web site enhancements, including multimedia and interactive elements
• Manage the e-commerce requirements of a website, including security and payment processing

What you'll be able to do

• Manage the elements of a web site, including content, design, and functionality.
• Evaluate a web site, assessing its usability, accessibility, and performance.
• Enhance a web site structure, improving its navigation and organisation.
• Manage client/server side technologies, ensuring seamless interaction between the client and server.

What you'll be able to do

• Understand Internet Business Foundations, including e-commerce models, online marketing strategies, and legal considerations.
• Understand Site Development Foundations, including web design principles, HTML, CSS, and JavaScript.
• Understand Network Technology Foundations, including network protocols, IP addressing, and network security.

What you'll be able to do

• Understand the fundamental principles of relational databases, including their structure and purpose.
• Understand the principles of relational database design, including entity-relationship modelling.
• Normalise a database to reduce data redundancy and improve data integrity.
• Implement Structured Query Language (SQL) to create, modify, and query data in a relational database.
• Implement Relational Algebra operations to manipulate and retrieve data from relational databases.
• Manage database transactions to ensure data consistency and integrity, and implement security measures to protect data from unauthorised access.

What you'll be able to do

• Manage Convergent Networks, ensuring optimal performance and security.
• Manage Voice Technologies, including configuration, maintenance, and troubleshooting.
• Support Convergence Technologies, addressing technical issues and providing user assistance.

What you'll be able to do

• Understand the fundamental principles of Routing Services within a network environment.
• Implement an EIGRP-based routing solution, configuring and troubleshooting as necessary.
• Implement an OSPF-based routing solution, configuring and troubleshooting as necessary.
• Understand the various methods for manipulating routing updates to optimise network performance.
• Understand different path control mechanisms and their application in network design.
• Implement a BGP solution for providing ISP connectivity, including configuration and monitoring.
• Implement routing facilities to support branch offices and mobile workers, ensuring secure and reliable connectivity.
• Implement IPv6 within an enterprise network, including addressing, routing, and transition strategies.

What you'll be able to do

• Understand the analysis of an Enterprise Campus Architecture, including its components and their interactions.
• Implement VLANs in Campus Networks, configuring and managing virtual LANs for network segmentation.
• Implement Spanning Tree Protocol (STP) to prevent network loops and ensure network stability.
• Implement inter-VLAN Routing to enable communication between different VLANs.
• Understand the principles of High Availability and Redundancy in a Campus Network, ensuring network resilience.
• Understand Campus Infrastructure Security measures, including access control, authentication, and intrusion detection.
• Understand the preparation of the Campus Infrastructure for Advanced Services, such as voice and video.

What you'll be able to do

• Plan maintenance for complex networks, scheduling tasks and allocating resources effectively.
• Understand Troubleshooting Processes for Complex Enterprise Networks, including identifying, diagnosing, and resolving network issues.
• Implement Maintenance and Troubleshooting Tools and Applications, utilising appropriate software and hardware.
• Maintain and Troubleshoot Campus Switched Solutions, ensuring network stability and performance.
• Maintain and Troubleshoot Routing Solutions, optimising network traffic flow and connectivity.
• Maintain and Troubleshoot Addressing Services, resolving IP address conflicts and ensuring proper network addressing.
• Maintain and Troubleshoot Network Performance Issues on converged networks, addressing latency, bandwidth, and quality of service issues.
• Maintain and Troubleshoot Network Security Implementations, protecting the network from threats and vulnerabilities.
• Maintain and Troubleshoot Integrated, Complex Enterprise Networks, addressing a wide range of network issues and ensuring overall network health.

What you'll be able to do

• Design a network infrastructure that meets specified requirements and performance criteria.
• Implement a prototype network based on the designed infrastructure.
• Maintain a prototype network, ensuring its ongoing functionality and addressing any issues that arise.

What you'll be able to do

• Configure a switched infrastructure
• Test a routed and switched infrastructure
• Troubleshoot a routed and switched infrastructure
• Understand traffic filtering
• Implement a traffic filtering solution

What you'll be able to do

• Understand the diverse types of network systems and devices in common use
• Explain how different network technologies operate and communicate
• Understand basic network security principles
• Analyse the impact of security on the user
• Configure cross network communication
• Troubleshoot cross network communication issues

What you'll be able to do

• Identify and understand different routing protocols used in network communication.
• Configure a router to communicate effectively with a Wide Area Network (WAN) infrastructure.
• Test and troubleshoot a network system to identify and resolve connectivity issues.
• Implement address management strategies to ensure efficient allocation and utilisation of network addresses.

What you'll be able to do

• Implement a Wide Area Network (WAN) according to a given design.
• Test and troubleshoot a WAN implementation to identify and resolve issues.
• Plan security measures for a WAN to protect against threats.
• Evaluate a WAN's performance and identify areas for improvement.
• Implement security technologies to protect a WAN from unauthorised access and data breaches.
• Implement network address management technologies to efficiently manage IP addresses within a WAN.

What you'll be able to do

• Configure a switched and trunked VLAN infrastructure, optimising network performance and security.
• Test and troubleshoot a VLAN infrastructure, identifying and resolving network issues effectively.
• Enable a VLAN Trunk Protocol (VTP) client/server structure to operate and manage a LAN, streamlining network administration.
• Understand the operation of wireless systems, including their configuration, security, and troubleshooting.

What you'll be able to do

• Know the diverse types of network systems and devices in common use
• Know how different network technologies operate and communicate with each other
• Understand the OSI and TCP/IP models and their relationship to the operation of network systems
• Configure a workstation for connection to a network, ensuring correct settings and functionality
• Design a sub-network scheme, considering addressing and network segmentation
• Recommend improvements to an existing network infrastructure, based on performance and security considerations.

What you'll be able to do

• Identify and understand different routing protocols, including their characteristics and applications.
• Configure a router to communicate with a WAN infrastructure, implementing appropriate routing protocols.
• Test and troubleshoot a network system to identify faults and assess the quality of communication, using appropriate diagnostic tools and techniques.

What you'll be able to do

• Understand the fundamental hardware principles of a computer system, including components and their functions.
• Safely assemble a range of computer systems, following appropriate procedures and safety guidelines.
• Maintain a range of computer systems, including hardware and software components, ensuring optimal performance.
• Maintain operating system components, including updates, configurations, and troubleshooting.
• Maintain security components, including firewalls, antivirus software, and access controls.
• Maintain network communication for a computer system, including configuration and troubleshooting.

What you'll be able to do

• Understand the principles of managing computer systems
• Manage the support of operating systems
• Manage security requirements for computer systems
• Maintain a networked system, ensuring its continued operation

What you'll be able to do

• Understand the principles of wireless systems, including standards and security protocols
• Manage the implementation of a wireless system, including planning and configuration
• Maintain a wireless solution, including troubleshooting and security updates

What you'll be able to do

• Use personal computer components effectively
• Understand personal computer troubleshooting techniques
• Apply personal computer repair procedures
• Perform personal computer maintenance tasks
• Understand operating system principles
• Understand basic networking fundamentals
• Understand security concepts and technology related to personal computers
• Understand operational considerations when working with personal computers

What you'll be able to do

• Understand computer hardware components, their functions, and how they interact
• Understand Operating Systems, including Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate, their features, and basic administration tasks
• Understand networking concepts, protocols, and technologies
• Understand security threats, vulnerabilities, and security measures to protect computer systems and networks

What you'll be able to do

• Know telephony principles
• Engineer a network
• Identify application requirements for a converged network
• Know hardware and architecture used in converged networks
• Manage a converged network
• Know security design principles for converged networks

What you'll be able to do

• Know the standard installation procedure for a Linux operating system on client and server hardware.
• Manage Linux-based clients, including user account management, software installation, and system updates.
• Configure system settings, network services, and access rights on a Linux system to meet specific requirements.
• Implement security options on a Linux system, such as firewalls, intrusion detection systems, and access control lists.
• Complete documentation related to Linux system administration tasks, including configuration changes and troubleshooting steps.
• Know the hardware components that relate to typical Linux client and server systems, including processors, memory, storage, and network interfaces.

What you'll be able to do

• Understand media and topologies used in network infrastructure.
• Understand Protocols and Standards governing network communication.
• Understand Network Implementation methodologies and best practices.
• Carry out network support activities, including troubleshooting, maintenance, and upgrades.

What you'll be able to do

• Understand print processes and components involved in document production.
• Understand image scanning techniques and technologies.
• Troubleshoot printing and document imaging processes to resolve common issues.
• Understand device connectivity methods and protocols for printers and scanners.
• Understand electromechanical components and tools used in printing and document imaging devices.
• Understand colour theory principles relevant to printing and image reproduction.
• Understand professional practice standards and ethics in the printing and document imaging industry.
• Understand safe practice procedures for handling equipment and materials in a printing and document imaging environment.

What you'll be able to do

• Understand general security concepts, including threats, vulnerabilities and risks
• Recognise and understand communication security protocols and technologies
• Understand and differentiate infrastructure security components, such as firewalls and intrusion detection systems
• Understand and apply the basics of cryptography, including encryption and hashing
• Understand operational and organisational security policies and procedures

What you'll be able to do

• Know general server hardware components and their functions.
• Install a server according to manufacturer's instructions and best practices.
• Configure a server to meet specific requirements and optimise performance.
• Upgrade a server's hardware and software components to improve functionality and security.
• Proactively maintain a server to ensure its reliability and prevent failures.
• Protect the server environment from physical and logical threats.
• Troubleshoot and identify server problems using appropriate tools and techniques.
• Know the disaster recovery plan for a server and be able to implement it in case of an emergency.

What you'll be able to do

• Know computer game components and the structure of the computer games industry
• Develop a computer game specification, including game mechanics and target audience
• Implement a component of a computer game, demonstrating programming and design skills.

What you'll be able to do

• Understand computer game architecture and its key components
• Understand the structure and operation of the computer games industry
• Evaluate existing computer games, identifying strengths and weaknesses
• Develop a computer game specification, outlining its features and functionality
• Implement elements of a computer game, using appropriate tools and techniques

What you'll be able to do

• Configure Domain Name System (DNS) for Active Directory
• Configure the Active Directory infrastructure
• Configure additional Active Directory server roles
• Create and maintain Active Directory objects
• Maintain the Active Directory environment
• Configure Active Directory Certificate Services

What you'll be able to do

• Configure IP Addressing and Services on a Windows Server 2008 network.
• Configure Name Resolution services, such as DNS, on a Windows Server 2008 network.
• Configure Network Access settings and permissions on a Windows Server 2008 network.
• Configure File and Print Services on a Windows Server 2008 network.
• Monitor and Manage a Network Infrastructure running Windows Server 2008.

What you'll be able to do

• Track and locate underground services using a cable locator, adhering to safety regulations.
• Safely assemble and dismantle portable propane equipment, following manufacturer's instructions and safety guidelines.
• Construct and maintain joint closures for copper cables, ensuring they are weatherproof and secure.
• Construct a temporary joint closure for copper cables, providing a temporary connection while repairs are carried out.
• Prepare and joint underground copper cables, using appropriate tools and techniques.
• Prepare and terminate copper cables, ensuring a secure and reliable connection.

What you'll be able to do

• Implement software solutions using procedural programming techniques, following a step-by-step approach
• Refine a procedural programme to improve its quality, addressing issues such as performance, usability, and maintainability
• Test the operation of a procedural programme to ensure it functions correctly and meets specified requirements

What you'll be able to do

• Implement a software design using procedural programming
• Refine a procedural program to improve quality
• Test the operation of a procedural program
• Document a computer program

What you'll be able to do

• Implement a software design using event driven programming techniques.
• Refine an event driven program to improve its overall quality and performance.
• Test the operation of an event driven program to ensure it functions correctly.
• Document an event driven program, including its design and functionality.

What you'll be able to do

• Implement software solutions using event-driven programming techniques, incorporating event handlers and listeners
• Refine an event-driven program to improve its quality, addressing issues such as performance, usability, and maintainability
• Test the operation of an event-driven program to ensure it functions correctly and meets specified requirements

What you'll be able to do

• Implement software using object oriented programming
• Refine an object oriented program to improve quality
• Test the operation of an object oriented driven program

What you'll be able to do

• Implement a software design using object oriented programming techniques.
• Refine an object oriented program to improve its quality and performance.
• Test the operation of an object oriented driven program to ensure it functions correctly.
• Document an object oriented driven program to provide clear and concise information about its functionality and usage.

What you'll be able to do

• Run cables into the 'End User' premises and fit main and extension telephone sockets according to industry standards and safety regulations
• Run dropwires in the BT overhead network, ensuring proper tension and secure connections
• Cross connect circuits in primary and secondary cross connection points, maintaining accurate records and adhering to wiring diagrams
• Work safely on wooden poles, steps, and ladders, using appropriate safety equipment and techniques
• Carry out manual handling using the kinetic method to minimise the risk of injury

What you'll be able to do

• Evaluate the importance of customer care for IT and Telecoms Professionals in maintaining customer satisfaction and business success
• Develop professional customer relationships by applying effective communication and interpersonal skills
• Improve the delivery of service by identifying areas for improvement and implementing strategies to enhance customer experience

What you'll be able to do

• Provide customer care by understanding the importance of establishing positive customer relationships.
• Provide customer care effectively by establishing and maintaining positive customer relationships through clear communication and professional behaviour.

What you'll be able to do

• Understand how to provide ICT customer care by developing customer relationships, demonstrating empathy and professionalism.
• Provide ICT customer care by developing customer relationships, addressing customer needs and resolving issues effectively.
• Contribute to improving the delivery of service, providing feedback and suggestions for service enhancements.

What you'll be able to do

• Provide effective customer care in a familiar ICT context.
• Provide customer care services effectively in a familiar ICT context.

What you'll be able to do

• Understand the concepts of logical data modelling, including entities, attributes, and relationships.
• Use data modelling techniques to create logical data models that represent business requirements.
• Use data modelling techniques to refine logical data models, ensuring accuracy and completeness.

What you'll be able to do

• Know the basic concepts of logical data modelling
• Use simple data modelling techniques to create logical data models

What you'll be able to do

• Understand the structure and uses of various data structures, such as arrays, linked lists, stacks, queues, trees, and graphs, and their associated algorithms.
• Understand the operation of established algorithms for searching, sorting, and manipulating data structures.
• Select appropriate data structures and associated algorithms for solving specified problems, considering factors such as efficiency and memory usage.
• Describe the data structures and associated algorithms in a non-executable program specification language, such as pseudocode or UML.
• Implement data structures and algorithms in an executable programming language, such as Python, Java, or C++.
• Understand how strings are structured and processed, including string manipulation, searching, and pattern matching algorithms.

What you'll be able to do

• Enter structured information accurately into a database
• Edit structured information effectively within a database
• Organise structured information logically within a database
• Use database software tools to extract specific information
• Use database software tools to produce clear and concise reports

What you'll be able to do

• Create non-relational database tables, defining appropriate fields and data types
• Modify existing non-relational database tables, adjusting fields and data types as needed
• Enter structured information into the database, ensuring data accuracy and consistency
• Edit existing information in the database, correcting errors and updating records
• Organise structured information within the database, using appropriate indexing and sorting techniques
• Use database software tools to run queries, retrieving specific information based on defined criteria
• Use database software tools to produce reports, summarising and presenting data in a meaningful format

What you'll be able to do

• Plan relational database tables to meet requirements
• Create relational database tables to meet requirements
• Modify relational database tables to meet requirements
• Enter structured information in a database
• Edit structured information in a database
• Organise structured information in a database
• Use database software tools to create data queries
• Use database software tools to edit data queries
• Use database software tools to run data queries
• Use database software tools to produce reports

What you'll be able to do

• Plan Microsoft Exchange Server 2007 upgrades and migrations, considering different upgrade paths and migration strategies
• Plan for high availability implementation in Microsoft Exchange Server 2007, including redundancy and failover mechanisms
• Plan the Exchange topology deployment, considering factors such as site topology and server roles
• Plan messaging security and compliance implementation, including anti-spam, anti-malware, and data loss prevention measures
• Plan for messaging environment maintenance, including patching, monitoring, and troubleshooting

What you'll be able to do

• Design a database strategy that meets specified requirements
• Design database tables to store data effectively and efficiently
• Design programming objects to manipulate and access data within the database
• Design a transaction and concurrency strategy to ensure data integrity
• Design an XML strategy for data exchange and integration
• Design queries for optimal performance and efficiency
• Design a database for optimal performance, considering factors such as indexing and partitioning

What you'll be able to do

• Design and plan messaging services
• Design and plan server high availability
• Design and plan coexistence and migration
• Define policies and security procedures

What you'll be able to do

• Validate an application design against specifications to ensure it meets the defined requirements
• Plan data management strategies, including data storage, retrieval, and manipulation
• Plan user interaction and presentation strategy to create a user-friendly and effective interface
• Design security implementation to protect the application and its data from unauthorised access
• Plan application deployment and maintenance procedures to ensure smooth installation and ongoing support
• Design the application architecture, considering factors such as scalability, maintainability, and performance
• Design for optimised performance, identifying and addressing potential bottlenecks

What you'll be able to do

• Design a Web site to address loosely-defined requirements, considering user needs and accessibility.
• Use web development tools to build (X)HTML- and CSS-based websites to address well-defined specifications, ensuring valid code and consistent styling.
• Understand the technology and tools needed to use multimedia in the context of a website, optimising for performance and accessibility.
• Develop test strategies and apply these to a Web site to ensure functionality, usability, and cross-browser compatibility.
• Understand the need for Web standards to ensure accessibility, interoperability, and maintainability.
• Understand the concepts associated with using the Internet and the World Wide Web for business, including e-commerce and online marketing.

What you'll be able to do

• Design event-driven programs to address loosely-defined problems, considering user needs and system requirements.
• Produce a working event-driven program which meets the design specification and functions as intended.
• Develop event-driven programs that reflect established programming and software engineering practice, adhering to coding standards and best practices.
• Develop test strategies and apply these to event-driven programs to ensure functionality, reliability, and performance.
• Develop design documentation for use in program maintenance and end-user documentation, providing clear and concise information about the program's structure and operation.

What you'll be able to do

• Design object-oriented programs to address loosely-defined problems, considering user needs and system requirements.
• Produce a working object-oriented program which meets the design specification, ensuring functionality and performance.
• Develop object-oriented programs that reflect established programming and software engineering practice, adhering to coding standards and principles.
• Develop test strategies and apply these to object-oriented programs to identify and resolve defects.
• Develop design documentation for use in program maintenance and end-user documentation, providing clear and concise information about the program's architecture and functionality.

What you'll be able to do

• Design procedural programs to address loosely-defined problems, considering factors such as input, output, processing, and data structures.
• Produce a working procedural program which meets the design specification, demonstrating functionality, performance, and reliability.
• Develop procedural programs that reflect established programming and software engineering practice, including coding standards, documentation, and version control.
• Develop test strategies and apply these to procedural programs, ensuring that the program meets the specified requirements and is free from errors.
• Develop design documentation for use in program maintenance and end-user documentation, including flowcharts, data dictionaries, and user manuals.

What you'll be able to do

• Design a SQL Server Instance, including hardware and software requirements, and a Database Solution that meets specified business needs.
• Design a Database Server Security Solution, incorporating appropriate authentication, authorisation, and auditing mechanisms.
• Design a Database Solution for High Availability, considering factors such as redundancy, failover, and disaster recovery.
• Design a Backup and Recovery Solution, outlining procedures for data backup, restoration, and disaster recovery.
• Design a Monitoring Strategy, specifying key performance indicators (KPIs) and tools for monitoring database performance and health.
• Design a Strategy to Maintain and Manage Databases, including tasks such as index maintenance, data archiving, and performance tuning.
• Design a Strategy for Data Distribution, considering factors such as replication, partitioning, and data warehousing.

What you'll be able to do

• Develop own personal skills to enhance performance in the workplace
• Develop own professional skills to meet industry standards
• Work as a member of a team to achieve defined goals
• Implement agreed plans effectively within a team environment
• Understand what is meant by professional practice in the IT sector
• Understand the ethical considerations relevant to IT activities
• Understand the legislative environment relating to IT activities
• Improve organisational effectiveness through contribution to team goals

What you'll be able to do

• Understand the properties, structures and components included in typical fibre telecommunications networks.
• Understand safe working practices when working with optical fibre networks to minimise risks.
• Know the quality standards and documentation requirements when working on the optical fibre network to ensure compliance.
• Prepare and install optical fibre components in exchanges and customer premises according to specifications.
• Build an external fibre network according to industry standards and best practices.
• Construct and re-enter a fibre closure to maintain network integrity.

What you'll be able to do

• Comply with relevant Health and Safety procedures in ICT environments

What you'll be able to do

• Know the relevant parts of the operating system and their functions
• Operate specified parts of the system effectively and efficiently.

What you'll be able to do

• Understand how to manage IT and telecoms systems effectively, considering best practices and industry standards.
• Review the functionality and management of IT and telecoms systems to identify areas for improvement.
• Manage IT and telecoms systems, ensuring they are operating efficiently and securely.

What you'll be able to do

• Understand the technical architecture of IT or Telecom systems, including hardware and software components
• Understand how to specify system operation parameters to meet performance requirements
• Control the operation of systems to ensure efficient and reliable performance
• Control system maintenance activities to minimise downtime and ensure system integrity

What you'll be able to do

• Obtain, insert and combine information from various sources for use in images
• Use imaging software tools to create, manipulate and edit images to meet specific requirements

What you'll be able to do

• Obtain information for images from appropriate sources
• Insert information into images
• Combine different pieces of information within images
• Use imaging software tools to create images
• Use imaging software tools to manipulate images
• Use imaging software tools to edit images

What you'll be able to do

• Obtain images from various sources for use in imaging software
• Insert images into imaging software for editing and manipulation
• Combine multiple images within the imaging software to create composite images
• Use imaging software tools to create new images from scratch
• Manipulate existing images using the software's features
• Edit images to improve their quality and appearance

What you'll be able to do

• Plan systems management software requirements for a business, taking into account its specific needs and objectives.
• Configure a systems management server system, ensuring it is set up correctly and securely.
• Manage a systems management server environment, including monitoring performance and resolving issues.
• Maintain a systems management server environment, including applying updates and patches.

What you'll be able to do

• Know the main technologies used in Cisco networks, including routing protocols, switching technologies, and network security features
• Plan and design simple networks using Cisco technology, considering factors such as network size, bandwidth requirements, and security needs
• Implement and operate simple networks using Cisco devices and technologies
• Troubleshoot simple networks, identifying and resolving common network issues

What you'll be able to do

• Send and receive complex information by communicating interpersonally
• Understand and use written communication techniques effectively
• Provide guidance to immediate colleagues on how to communicate information clearly and concisely.

What you'll be able to do

• Communicate interpersonally on a familiar subject in a familiar work situation
• Communicate in writing on familiar subjects using specified formats

What you'll be able to do

• Send familiar information by communicating interpersonally in familiar situations
• Receive familiar information by communicating interpersonally in familiar situations
• Communicate in writing in familiar situations

What you'll be able to do

• Know the main features of IT networks related to Cisco technology, including network devices, protocols, and topologies
• Provide basic support to simple Cisco networks, including troubleshooting connectivity issues and configuring basic network settings
• Implement and operate simple Cisco networks, including configuring network devices and implementing basic network security measures

What you'll be able to do

• Understand IT Systems and the roles of IT personnel within an organisation.
• Understand IT Systems Development Life Cycle (SDLC) models and their application.
• Understand IT Systems Development Life Cycle (SDLC) concepts and processes involved in system development.

What you'll be able to do

• Control the investigation of existing and proposed ICT systems and processes to gather relevant information.
• Analyse information gathered to identify customer needs and constraints for ICT systems.

What you'll be able to do

• Investigate existing ICT systems and processes to understand their functionality and limitations.
• Analyse gathered information to identify customer needs and constraints related to ICT system requirements.

What you'll be able to do

• Understand System Architecture within a Linux environment
• Install Linux operating systems on various hardware platforms
• Use GNU and Unix Commands for system administration and file management
• Support Linux File Systems, including managing permissions and troubleshooting issues

What you'll be able to do

• Understand the fundamental concepts and principles of cloud computing.
• Enable Microsoft cloud services for an organisation.
• Administer Office 365 and Microsoft Intune environments.
• Use and configure Microsoft cloud services to meet specific business needs.
• Support users of cloud services, addressing their queries and resolving any issues.

What you'll be able to do

• Understand core database concepts
• Create database objects
• Manipulate data within a database
• Understand data storage mechanisms
• Administer a database effectively

What you'll be able to do

• Understand the different types of network infrastructures and their characteristics
• Understand the function and configuration of various network hardware components
• Understand the purpose and operation of key network protocols and services

What you'll be able to do

• Demonstrate an understanding of security layers and their role in protecting IT systems
• Demonstrate an understanding of operating system security principles and best practices
• Demonstrate an understanding of network security concepts and technologies
• Demonstrate an understanding of security software and its application in mitigating threats

What you'll be able to do

• Demonstrate programming skills in the development of web applications
• Demonstrate the ability to work with data and services in web application development
• Apply troubleshooting and debugging techniques to resolve issues in web applications
• Utilise client-side scripting languages to enhance web application functionality
• Configure and deploy web applications to a production environment

What you'll be able to do

• Understand the fundamental concepts of Windows programming
• Understand how to create Windows Forms applications
• Understand how to create Windows Services applications
• Understand how to access data within a Windows Forms application
• Understand the process of deploying a Windows application

What you'll be able to do

• Understand device configurations, including hardware and software settings.
• Understand data access and management on devices, including storage and security.
• Understand device security measures, including passwords, encryption, and remote wiping.
• Understand cloud services and their integration with devices.
• Understand enterprise mobility concepts and solutions for managing devices in an organisation.

What you'll be able to do

• Install mail servers according to specified requirements
• Configure mail servers to meet organisational needs
• Manage mail servers to ensure optimal performance
• Maintain mail servers to prevent disruptions and ensure security

What you'll be able to do

• Understand the technical aspects of software development work, including coding standards, testing methodologies, and version control.
• Supervise the technical aspects of software development work, providing guidance and support to team members to ensure quality and adherence to standards.

What you'll be able to do

• Install organisational servers according to specified requirements
• Understand the principles and functions of organisational directory services
• Implement a directory services structure that meets organisational needs
• Manage directory service objects effectively
• Monitor organisational servers to ensure optimal performance and security
• Manage disaster recovery procedures to minimise data loss and downtime

What you'll be able to do

• Understand the context of database systems and data design principles within an organisational setting.
• Design an entity relationship diagram (ERD) to represent data entities and their relationships.
• Create a normalised data structure to ensure data integrity and efficiency within a database system.

What you'll be able to do

• Understand the purpose and application of various SQL functions.
• Construct Data Manipulation Language (DML) and Data Definition Language (DDL) statements to manage data and database structures.
• Construct data views to present data in a specific and controlled manner.
• Manage database integrity by implementing constraints and validation rules to ensure data accuracy and consistency.

What you'll be able to do

• Understand the core principles of PL/SQL programming language and its role in database management
• Construct PL/SQL code to perform various database operations, including data manipulation and retrieval
• Construct PL/SQL structures such as procedures, functions, triggers, and packages to organise and modularise database code

What you'll be able to do

• Create and execute Java technology applications that leverage the OO features of the Java language
• Implement error-handling techniques
• Create a graphical user interface (GUI)
• Implement input/output (I/O) functionality
• Create a simple TCP/IP networked client
• Define multithreaded programs

What you'll be able to do

• Demonstrate knowledge of Java technology, programming language, and product life cycle
• Use Java programming language constructs to create Java technology applications
• Use decision and looping constructs and methods to dictate program flow
• Implement Java technology programming and object-orientated (OO) concepts in Java technology programs

What you'll be able to do

• Input and combine text, images, charts, and other information within presentation slides to create engaging content.
• Use presentation software tools to structure, edit, and format slides, ensuring a clear and logical flow of information.
• Prepare slides for presentation, tailoring the content and design to meet the specific needs of the audience and the presentation's objectives.

What you'll be able to do

• Input text within presentation slides
• Combine text and other information within presentation slides
• Use presentation software tools to structure slide sequences
• Use presentation software tools to edit slide sequences
• Use presentation software tools to format slide sequences
• Prepare slideshow for presentation

What you'll be able to do

• Input and combine text, images, charts, and other information within presentation slides to create engaging content.
• Use presentation software tools to structure, edit, and format presentations, ensuring a clear and logical flow of information.
• Prepare an interactive slideshow for presentation, incorporating multimedia elements and transitions to enhance audience engagement.

What you'll be able to do

• Create a project.
• Define a project.
• Enter information about project tasks.
• Edit information about project tasks.
• Enter information about project resources.
• Edit information about project resources.
• Update information about project progress.
• Select appropriate tools to display project status.
• Use appropriate tools to display project status.
• Select appropriate techniques to display project status.
• Use appropriate techniques to display project status.
• Select appropriate tools to report on project status.
• Use appropriate tools to report on project status.
• Select appropriate techniques to report on project status.
• Use appropriate techniques to report on project status.

What you'll be able to do

• Create and define a project, outlining its objectives and scope.
• Enter and edit information about project tasks and resources within project management software.
• Update information about project progress, tracking milestones and deadlines.
• Select and use appropriate tools and techniques to display and report on project status, providing clear and concise updates.

What you'll be able to do

• Create a new project within project management software
• Define the scope and objectives of a project clearly
• Enter information about project tasks accurately
• Edit information about project tasks as required
• Enter information about project resources effectively
• Edit information about project resources as required
• Update information about project progress regularly
• Select appropriate tools to display project status visually
• Use appropriate techniques to display project status clearly
• Select appropriate tools to report on project status effectively
• Use appropriate techniques to report on project status accurately

What you'll be able to do

• Understand specified organisational quality management procedures, including documentation, standards, and processes.
• Monitor quality management procedures to ensure they are being followed and identify areas for improvement.

What you'll be able to do

• Understand the role of remote support within the organisation, including its purpose and benefits.
• Maintain customer support requirements by adhering to established procedures and service level agreements.
• Implement customer support requirements by providing effective remote assistance and resolving technical issues.

What you'll be able to do

• Understand the organisational requirements for providing effective customer care.
• Understand the specifications and features of the products and services being supported.
• Support customers effectively with products or services remotely, adhering to organisational procedures.

What you'll be able to do

• Know the relevant parts of customer care requirements for remote support.
• Know the details of the supported products and services.
• Provide remote support on specified products or services.

What you'll be able to do

• Know the specified parts of customer care requirements and details of the supported products and services that apply to them
• Provide routine support on specified products or services

What you'll be able to do

• Know the common types of security threat to an organisation, its IT system and its data.
• Understand relevant methods and procedures for protecting an organisation, its IT system and its data from security threats.
• Apply security measures to protect IT systems and data.
• Monitor security procedures to ensure their effectiveness.

What you'll be able to do

• Understand the security threats to an IT system, their operational impact, and the methods available to combat them effectively.
• Maintain and improve ICT security procedures to protect against identified threats.
• Implement security procedures to safeguard ICT systems and data.

What you'll be able to do

• Know the particular threats to an IT system and its data, including malware, phishing, and physical security breaches.
• Know specified methods and procedures for protecting an IT system and its data, such as firewalls, anti-virus software, and access controls.
• Comply with relevant security requirements, policies, and procedures to protect an IT system and its data from unauthorised access, modification, or destruction.

What you'll be able to do

• Understand specified parts of the software installation and upgrade process, including pre-installation checks and post-installation configuration
• Install and upgrade software according to documented procedures and best practices

What you'll be able to do

• Understand the relevant parts of the software installation and upgrade process, including pre-installation checks, compatibility considerations, and backup procedures.
• Install or upgrade software applications according to specified instructions and best practices.

What you'll be able to do

• Understand the installation/upgrade process
• Carry out or control a wide range of installations or upgrades

What you'll be able to do

• Use a spreadsheet to enter numerical data accurately
• Use a spreadsheet to enter other types of data accurately
• Use a spreadsheet to edit existing data effectively
• Use a spreadsheet to organise data logically
• Use appropriate formulas to summarise spreadsheet information
• Use appropriate tools to summarise spreadsheet information
• Use appropriate tools to display spreadsheet information
• Select appropriate tools to present spreadsheet information effectively
• Use appropriate techniques to present spreadsheet information effectively

What you'll be able to do

• Use a spreadsheet to enter numerical and other data accurately
• Edit data within a spreadsheet to correct errors or make updates
• Organise data within a spreadsheet to facilitate analysis and reporting
• Select appropriate formulas to perform calculations on spreadsheet data
• Use data analysis tools within the spreadsheet software to meet specific requirements
• Select appropriate tools and techniques to present spreadsheet information effectively
• Format spreadsheet information to enhance readability and clarity

What you'll be able to do

• Use a spreadsheet to enter numerical data accurately and efficiently
• Use a spreadsheet to enter other types of data accurately and efficiently
• Edit data within a spreadsheet to ensure accuracy and relevance
• Organise numerical and other data within a spreadsheet to facilitate analysis and reporting
• Select appropriate formulas to perform calculations on spreadsheet data
• Use data analysis tools and techniques within a spreadsheet to meet specific requirements
• Use tools and techniques to present spreadsheet information in a clear and understandable format
• Format spreadsheet information to enhance its visual appeal and readability
• Publish spreadsheet information in a suitable format for sharing and distribution

What you'll be able to do

• Understand how to administer a system, including user management, security settings, and resource allocation
• Administer a system and change system configurations to meet specific requirements and maintain optimal performance

What you'll be able to do

• Assist in administering a system according to organisational procedures
• Change system configurations under supervision and in accordance with established procedures

What you'll be able to do

• Operate the system in accordance with organisational procedures.
• Operate systems effectively and efficiently.
• Maintain and implement system operating procedures in line with organisational requirements.

What you'll be able to do

• Know the functionality of specified parts of the system, including their purpose and operation.
• Operate specified parts of the system according to established procedures and guidelines.

What you'll be able to do

• Control the provision of technical advice and guidance in a professional manner.
• Provide reactive technical advice and guidance to customers on a range of topics, addressing their immediate needs.
• Provide proactive technical advice and guidance to customers, anticipating their future needs and offering relevant solutions.

What you'll be able to do

• Provide technical advice and guidance to customers
• Provide reactive technical advice and guidance to customers on a range of topics, following organisational procedures

What you'll be able to do

• Understand the context for providing technical advice and guidance, including relevant legislation, regulations, and organisational policies.
• Provide reactive technical advice and guidance to customers on a range of topics, responding to their queries and resolving their technical issues.
• Provide proactive technical advice and guidance to customers, anticipating their needs and offering solutions to potential problems.

What you'll be able to do

• Understand the processes used in technical fault diagnosis.
• Understand the methods used in technical fault diagnosis.
• Understand the information that is used in the diagnostic process.
• Diagnose faults with a wide range of causes in technical systems.
• Select appropriate remedies for non-routine faults identified during diagnosis.
• Maintain accurate and comprehensive records of diagnosis processes and remedies applied.

What you'll be able to do

• Understand the organisation’s maintenance philosophy and the methods and information it requires for effective fault diagnosis
• Maintain the diagnostic process and provide specialist support to others in identifying and resolving technical faults
• Select and improve approaches to remedy for non-routine faults, considering cost, time and impact
• Implement processes for diagnosis and remedy records, ensuring accuracy and completeness

What you'll be able to do

• Know the processes used in technical fault diagnosis
• Know the methods used in technical fault diagnosis
• Know the information that is used in the diagnostic process
• Apply processes to diagnose faults with a known range of causes
• Assist in the diagnosis of other faults
• Select fault remedies from given alternatives
• Maintain diagnosis records
• Maintain remedy records

What you'll be able to do

• Know technical information about a range of ICT products, testing procedures and associated activities
• Know about the equipment to be used for ICT systems testing
• Understand the reasons for testing ICT systems
• Carry out routine testing of ICT systems
• Assist in other ICT systems testing activities

What you'll be able to do

• Know technical information about a wide range of products, including their features, specifications, and limitations.
• Know testing procedures and associated activities, including test planning, execution, and reporting.
• Know the equipment to be used for testing, including its purpose, operation, and maintenance.
• Understand the reasons for the test, including the objectives, scope, and criteria for success.
• Carry out testing activities according to established procedures and guidelines.
• Support others in the testing process by providing guidance, assistance, and feedback.

What you'll be able to do

• Know basic technical information about a system to be tested, including its functionality and architecture.
• Know testing procedures and associated activities, such as creating test plans and documenting results.
• Know the equipment to be used for testing and the reasons for selecting specific tools.
• Assist in testing ICT systems under direction, following established procedures.
• Record accurately test results, noting any errors or anomalies observed during the testing process.

What you'll be able to do

• Understand the principles of IT & Telecoms testing, including different testing methodologies and their applications
• Plan for the testing of an IT or Telecoms system, considering test objectives, resources, and timelines
• Control the testing of system components by managing test execution, monitoring progress, and addressing issues
• Evaluate test results to determine system performance, identify defects, and recommend corrective actions

What you'll be able to do

• Assist in the administration of user profiles, adhering to organisational policies and procedures
• Assist in the administration of user profiles, including creating, modifying and deleting user accounts

What you'll be able to do

• Administer user profiles within an ICT system.
• Administer user profiles effectively, adhering to organisational policies and procedures.

What you'll be able to do

• Use e-mail software tools and techniques to compose and send messages effectively
• Manage incoming email effectively, prioritising and organising messages as required

What you'll be able to do

• Use e-mail software tools to compose clear and concise messages
• Use e-mail software techniques to compose clear and concise messages
• Use e-mail software tools to send messages to the intended recipients
• Manage incoming e-mail effectively by prioritising and organising messages

What you'll be able to do

• Use e-mail software tools to compose clear and concise messages
• Use e-mail software techniques to format messages appropriately
• Use e-mail software tools to send messages to specified recipients
• Manage e-mail software effectively by organising messages into folders
• Manage e-mail software effectively by using filters and rules
• Manage e-mail software effectively by maintaining an address book

What you'll be able to do

• Command a radio detachment effectively, adhering to established protocols and procedures.
• Operate the Local Area Sub-system (LAS) to facilitate communication within a defined area.
• Manage unit/sub-unit signals training programmes, ensuring personnel are competent in the use of relevant equipment and procedures.
• Attend briefings on BOWMAN digitisation functionality to stay updated on system capabilities and updates.
• Manage BOWMAN and non-BOWMAN equipment, ensuring its proper maintenance, storage, and operational readiness.
• Supervise battery charging procedures, ensuring safety and optimal performance of communication equipment.
• Construct an antenna for advanced communications, optimising signal strength and range.
• Advise on communication security and electronic warfare matters, mitigating potential threats and vulnerabilities.
• Establish communication using re-broadcast facilities to extend network coverage and maintain connectivity.
• Operate the Communication Information Handler (CIH) application to manage and disseminate information effectively.
• Operate the Key Encryption Key (KEK) fill Device to ensure secure communication.
• Operate the Common Battlefield Application Toolset (ComBAT) to support situational awareness and decision-making.

What you'll be able to do

• Connect to the Internet using appropriate hardware and software
• Use browser software to navigate webpages effectively
• Use browser tools to search for information from the Internet
• Use browser software to communicate information online
• Understand the need for safety practices when working online
• Understand the need for security practices when working online

What you'll be able to do

• Select an appropriate connection to access the Internet based on requirements
• Set up a selected connection to access the Internet
• Set up browser software to navigate webpages effectively
• Use browser software to navigate webpages efficiently
• Use browser tools to search effectively for information from the Internet
• Use browser tools to search efficiently for information from the Internet
• Use browser software to communicate information online clearly
• Develop appropriate safety practices when working online
• Apply appropriate safety practices when working online
• Develop appropriate security procedures when working online
• Apply appropriate security procedures when working online

What you'll be able to do

• Connect to the internet using appropriate hardware and software
• Use browser software to navigate web pages effectively
• Use browser tools to search for information from the internet efficiently
• Use browser software to communicate information online through various channels
• Follow safety practices when working online to protect personal information and devices
• Understand the need for security practices when working online to prevent cyber threats

What you'll be able to do

• Understand virtualisation principles
• Manage complex virtualised environments
• Deploy vSphere solutions
• Administer vSphere enterprise components

What you'll be able to do

• Understand the fundamental principles of virtualisation technology and its applications
• Understand the various components of a data centre and their interrelationships
• Design a virtualisation environment that meets specific business requirements
• Implement a virtualisation design according to industry best practices and security standards

What you'll be able to do

• Plan web pages to meet given requirements
• Create web pages to meet given requirements
• Use website software tools to structure web pages
• Use website software tools to format web pages
• Publish web pages to the Internet
• Publish web pages to an intranet

What you'll be able to do

• Create appropriate structures for websites using website software
• Create appropriate styles for websites using website software
• Use website software tools to prepare text content for websites
• Use website software tools to prepare image content for websites
• Use website software tools to prepare multimedia content for websites
• Publish websites to a specified location

What you'll be able to do

• Create structures and styles for websites
• Use structures and styles to produce websites
• Select website software tools to develop multiple page websites
• Use website software features to develop multiple page websites with multimedia features
• Use website software features to develop multiple page websites with interactive features
• Publish multiple page websites with multimedia and interactive features
• Test multiple page websites with multimedia and interactive features

What you'll be able to do

• Install, upgrade, and migrate systems to Windows 7 operating system.
• Deploy Windows 7 operating system across multiple devices.
• Configure hardware and applications to function correctly within the Windows 7 environment.
• Configure network connectivity to enable communication between devices running Windows 7.
• Configure access to resources, ensuring appropriate permissions and security measures are in place.
• Configure mobile computing settings to optimise the Windows 7 experience on portable devices.
• Monitor and maintain systems that run Windows 7 to ensure optimal performance and stability.

What you'll be able to do

• Plan a client life cycle strategy
• Manage a client life cycle strategy
• Design a standard image for client deployment
• Design client configurations for a Windows 7 environment
• Design a Windows 7 client deployment strategy
• Design application packages for deployment within a Windows 7 environment

What you'll be able to do

• Identify the cause of and resolve desktop application issues, using appropriate troubleshooting techniques
• Identify the cause of and resolve networking issues, ensuring connectivity and data flow
• Manage and maintain systems that run Windows 7 Client, including updates, security patches, and performance optimisation
• Support mobile users, addressing their connectivity, application, and security needs

What you'll be able to do

• Identify the key architectural components of the Windows operating system.
• Design solutions based on an understanding of Windows internals.
• Monitor Windows operating system performance and resource usage.
• Analyse user mode processes and their interactions within Windows.
• Analyse kernel mode operations and their impact on system stability.
• Debug Windows operating system issues using appropriate tools and techniques.

What you'll be able to do

• Understand the process of server installation and configuration
• Understand the different server roles and their functions
• Understand the principles and implementation of Active Directory
• Understand different storage solutions and their management
• Understand how to monitor and manage server performance
• Understand server maintenance procedures and best practices

What you'll be able to do

• Enter, edit and combine text and other information accurately within word processing documents
• Structure information effectively within word processing documents
• Use word processing software tools to format and present documents to a professional standard

What you'll be able to do

• Enter text accurately within word processing documents
• Combine text and other information accurately within word processing documents
• Create layouts for word processing documents that meet specified requirements
• Modify layouts for word processing documents to meet changing requirements
• Create structures for word processing documents that meet specified requirements
• Modify structures for word processing documents to meet changing requirements
• Use word processing software tools to format documents effectively
• Use word processing software tools to present documents effectively to meet requirements

What you'll be able to do

• Enter text accurately into word processing documents
• Combine text and other information accurately within word processing documents
• Create appropriate layouts for word processing documents to enhance readability and visual appeal
• Modify layouts of word processing documents to meet specific requirements
• Create appropriate structures for word processing documents to organise content effectively
• Modify structures of word processing documents to improve organisation and flow
• Create appropriate styles for word processing documents to ensure consistency and professionalism
• Modify styles of word processing documents to maintain a uniform appearance
• Use word processing software tools and techniques to format documents effectively
• Use word processing software tools and techniques to present documents effectively to meet requirements

What you'll be able to do

• Carry out work under direction, following instructions and guidelines.
• Carry out work under direction, completing tasks as instructed.

What you'll be able to do

• Plan and carry out a range of ICT hardware and equipment work activities under direction, following established procedures
• Plan and carry out a range of ICT hardware and equipment work activities under direction, demonstrating competence and efficiency
• Minimise risks related to ICT hardware and equipment work activities, adhering to health and safety regulations.

What you'll be able to do

• Plan a range of ICT work activities, considering resources and timescales.
• Direct a range of ICT work activities, ensuring tasks are completed effectively.
• Plan and carry out a range of ICT work activities in a safe and organised manner.
• Direct a range of ICT work activities, ensuring tasks are completed effectively and efficiently.
• Minimise risks related to ICT work activities by implementing appropriate safety measures and procedures.

What you'll be able to do

• Understand how to manage working practices for ICT hardware and equipment, including maintenance, troubleshooting, and disposal.
• Manage and improve working practices relating to ICT hardware and equipment to ensure efficiency and effectiveness.
• Improve working practices to minimise risk to the organisation, including data loss, security breaches, and equipment damage.