The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
IT Helpdesk / Service Desk Engineer
1-2 yearsSkills to master
- Customer service, basic troubleshooting (desktop, network connectivity), ticket management, escalation procedures, understanding user pain points.
You're ready to move on when
- You're consistently resolving basic network-related tickets (e.g., Wi-Fi issues, printer connectivity).
- You can clearly articulate the difference between a local network problem and an internet service provider issue.
- You've shown a keen interest in the underlying network infrastructure, not just the end-user device.
- 2
NOC Engineer (Entry Level)
0-1 yearSkills to master
- Network monitoring tools, alert interpretation, basic incident response, shift handovers, initial data gathering for outages.
You're ready to move on when
- You're proficient in using network monitoring dashboards and can identify common alert types.
- You can follow a playbook to perform initial diagnostics for network incidents.
- You're comfortable working in a fast-paced environment and communicating clearly during incidents.
- 3
Network Technician Apprentice
2-3 years (during apprenticeship)Skills to master
- Cabling, hardware installation, basic configuration (switches, routers), physical layer troubleshooting, network documentation.
You're ready to move on when
- You've successfully installed and configured network devices under supervision.
- You can accurately trace network cables and identify physical connectivity issues.
- You understand the importance of meticulous documentation for physical infrastructure.


