United Kingdom · Sustainability · Senior (5-8 years)

Senior Stakeholder Engagement Specialist

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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  • Experience bandSenior (5-8 years)
  • Direct reportsNo direct reports
  • Reports toStakeholder Engagement Manager
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Senior Sustainability Engagement Lead · Community & Social Impact Specialist · ESG Engagement Lead (Senior)

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

1From this job to a course

The qualifications matched to this job

ATHE Level 6 Certificate In Healthcare Management ATHE Ltd · Level 6 · covers 2 of 10 standards
IAO Level 5 Diploma in Leadership and Management Innovate Awarding · Level 5 · covers 1 of 10 standards
CMI Level 5 NVQ Diploma in Management and Leadership Chartered Management Institute · Level 5 · covers 1 of 10 standards
ISM Level 5 Diploma in Sales (RQF) Institute of Sales Management · Level 5 · covers 1 of 10 standards
ATHE Level 6 Diploma In Healthcare Management ATHE Ltd · Level 6 · covers 1 of 10 standards
1st4sport Level 3 Certificate in Spectator Safety Supervision 1st4sport · Level 3 · covers 2 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Managing Stakeholder Engagement ATHE Level 6 Certificate In Healthcare Management
Implementing a Corporate Social Responsibility strategy IAO Level 5 Diploma in Leadership and Management
Develop working relationships with stakeholders CMI Level 5 NVQ Diploma in Management and Leadership
Develop and sustain productive working relationships with stakeholders 1st4sport Level 3 Certificate in Spectator Safety Supervision

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
Sustainability Fluency building care for people and planet into the work
Your Plan Illustration

Built for Senior Stakeholder Engagement Specialist

4 units that map to this job, from the qualifications that cover it.

  1. Managing Stakeholder Engagement ATHE Ltd · covers 2 of 10 standards Level 6
  2. Implementing a Corporate Social Responsibility strategy Innovate Awarding · covers 1 of 10 standards Level 5
  3. Develop working relationships with stakeholders Chartered Management Institute · covers 1 of 10 standards Level 5
  4. Develop and sustain productive working relationships with stakeholders 1st4sport · covers 2 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Stakeholder Engagement Specialist?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skill this role is being asked for

  • Digital Storytelling for Impact
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Stakeholder Engagement Specialist plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

3What this role really is

This job is about connecting an organisation with the people affected by its environmental and social impact. You listen, understand concerns, and build relationships around sustainability issues, rather than just reporting on them.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Stakeholder Information Management (e.g., Borealis, StakeTracker) Advanced

You'll configure engagement plans for your projects, build custom dashboards to track sentiment, segment stakeholders for targeted outreach, and train junior staff on how to use the platform effectively. You're the go-to person for making sure the data is clean and useful.

ESG Reporting Platforms (e.g., Workiva, Sphera, OneTrust ESG) Advanced

You'll manage the data collection workflow across various departments, validate data quality, and draft narrative for specific disclosures. You'll also configure the platform for new reporting frameworks as they emerge.

Data Visualisation (e.g., Tableau, Power BI) Advanced

You'll build and maintain dashboards that track stakeholder sentiment, engagement activities, and social impact metrics. You'll connect multiple data sources to tell a clear story, making complex data understandable for internal audiences.

Collaboration & Project Management (e.g., Asana, MS Teams, Monday.com) Advanced

You'll design and manage complex project plans for initiatives like annual report launches or major community consultations. This means managing team workflows, setting deadlines, and making sure everyone is on the same page.

Media & Sentiment Analysis (e.g., Meltwater, Cision, Brandwatch) Advanced

You'll design complex boolean search queries, analyse sentiment trends over time, and create insight reports that connect media coverage to potential business risks or opportunities. You're using these tools to spot issues before they blow up.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Engagement Strategy Design Proposes initial ideas to supervisor for full review and approval. Designs engagement strategies for routine issues, seeks manager's feedback before finalising. Designs and implements complex engagement strategies for significant projects, consulting Manager on high-level approach and sensitive elements. Owns the tactical execution.
External Communication Content Drafts content for supervisor review and approval, following templates. Drafts standard communications (e.g., community updates), requires manager approval for external release. Drafts and recommends content for sensitive external communications, requiring Manager/Comms review. Can independently issue routine updates within approved frameworks.
Project Budget Allocation (within assigned project) No authority; escalates all spending requests. Approves minor expenses up to £2K within pre-approved budget lines. Approves project expenses up to £10K. Recommends budget adjustments above this to Manager.
Responding to Critical Stakeholder Feedback Escalates all critical feedback to supervisor for guidance and response. Responds to routine critical feedback within established guidelines; escalates novel or highly sensitive issues. Independently manages responses to most critical feedback, developing solutions and consulting Manager for high-risk or precedent-setting situations.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Stakeholder Satisfaction Score
Average satisfaction rating from key external stakeholders (e.g., community leaders, NGOs) on engagement processes and responsiveness.
Target · Increase average score by 10% year-over-year or maintain 85%+ satisfaction.

After a series of community consultations for our new factory, the average satisfaction score from local residents improved from 75% to 88% due to clearer communication and visible action on their feedback.

Materiality Assessment Completion Rate
Percentage of identified material issues for which engagement plans are developed and executed on time.
Target · 100% of high-priority material issues have active engagement plans within 3 months of assessment completion.

After the Q1 materiality assessment highlighted 'water scarcity in local operations' as a high-priority issue, you'd have a detailed engagement plan with local water authorities and community groups in place by the end of Q2.

Negative Media Sentiment Reduction
Reduction in negative sentiment mentions related to specific social or environmental issues you're managing, as tracked by media monitoring tools.
Target · Reduce negative sentiment by 15% on assigned issues over a 6-month period.

Following a focused engagement campaign around our supply chain labour practices, negative mentions in online news and social media dropped from 50 per month to 25 per month, indicating improved perception.

Internal Feedback Integration Rate
Percentage of key stakeholder feedback (from your engagement activities) that is formally presented to relevant internal business units and results in a documented action or consideration.
Target · 80% of critical external feedback leads to a documented internal review or action plan.

After community feedback highlighted traffic concerns around a new site, you presented this to the Operations team, who then adjusted delivery schedules, and this change was logged as a direct result of your engagement.

Quality of Engagement Strategy
The thoughtfulness and effectiveness of the engagement plans you design for specific projects or issues, considering diverse stakeholder needs and potential impacts.
  • Your engagement plans are consistently praised by your manager and internal partners for their clarity, foresight, and practicality. You're able to articulate the 'why' behind each step, and your strategies often anticipate potential roadblocks. You might even get a 'well done' from an external NGO for a particularly well-run consultation.
Credibility & Trust Building
Your ability to build and maintain genuine trust with external stakeholders, often in challenging situations, positioning the company as a credible and responsive partner.
  • Stakeholders proactively reach out to you with concerns before going public. You're invited to participate in local forums or industry working groups. You're known for being fair and honest, even when delivering difficult news. People actually believe you when you say we're listening.
Internal Influence & Advocacy
How effectively you translate external insights into actionable recommendations that influence internal decision-making, even when it means challenging the status quo.
  • Business unit leaders regularly consult you before making decisions that might impact external groups. Your recommendations are frequently adopted or lead to meaningful discussions at project steering committees. You're seen as the 'voice of the outside world' internally, not just a messenger.
Mentorship & Knowledge Sharing
Your contribution to the development of junior team members and the broader sharing of best practices within the department.
  • Junior specialists seek your advice and praise your guidance. You lead internal workshops or share 'lessons learned' presentations. You're seen as a go-to person for advice on tricky engagement scenarios, helping others grow their skills.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Making a Tangible Difference

You'll get a real kick out of seeing your engagement efforts lead to a new community programme, a change in operational practice, or a more robust ESG report. It's about seeing your work move beyond just talk and into real-world impact.

You successfully advocated for a local hiring initiative after community consultations, and now you see new faces from the community working at our site.

Solving Complex, 'Wicked' Problems

You thrive on untangling messy situations where there are no easy answers and multiple conflicting interests. The challenge of finding common ground and building consensus in tricky scenarios energises you.

You're given the task of engaging with an activist group and an industry body on a contentious environmental issue, and you enjoy the puzzle of finding a path forward.

Building Relationships & Trust

You genuinely enjoy meeting new people, understanding different perspectives, and nurturing long-term relationships. You find satisfaction in being a trusted point of contact, both for external groups and internal teams.

You're the first person a local council member calls when they have a question about our operations, rather than going straight to the press.

What frustrates people
  • The 'Fluff' Perception: Constantly fighting the internal perception that your work is 'soft' or a 'nice-to-have', rather than a critical driver of long-term value and risk mitigation.
  • Data Scavenger Hunt: Spending weeks chasing down operational data (like water usage or diversity stats) from business units that don't track it well or don't see the urgency.
  • The Unfunded Mandate: The C-suite announces a bold sustainability goal without consulting you, leaving you to create a credible plan with no new budget or resources.
  • Quarterly Blinders: Trying to justify a 5-year community investment programme to a finance team that's solely focused on hitting next quarter's EPS target.
  • The Scapegoat: When a negative ESG event happens, you're often the one put in front of angry stakeholders, even if the root cause was in a different department that ignored your advice.
What this role does not give you
  • A quiet, predictable routine with minimal external interaction.
  • Immediate, direct control over large budgets or operational decisions.
  • A role where all your recommendations are instantly adopted without internal advocacy.
  • A clear, linear path where every problem has a simple, technical solution.

8Who you work with

This role directly shapes our company's reputation and 'social licence to operate' by ensuring our sustainability efforts are genuinely responsive to external expectations. It helps us spot and mitigate social and environmental risks early, which can save us a lot of money and reputational damage down the line. You're essentially helping us avoid getting caught flat-footed on emerging issues.

Inside the business
  • Sustainability & ESG Reporting Team
  • Operations Leadership (especially for site-specific engagement)
  • Legal & Compliance
  • Corporate Communications
  • Product Development Teams
  • HR and Diversity & Inclusion
Outside the business
  • Local Community Groups & Leaders
  • Non-Governmental Organisations (NGOs)
  • Industry Associations
  • ESG Rating Agencies (e.g., MSCI, Sustainalytics)
  • Key Suppliers & Value Chain Partners
  • Academics & Subject Matter Experts

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (at least 5 years) in a dedicated stakeholder engagement, community relations, or corporate social responsibility role, ideally within a large organisation or consultancy.
  • Demonstrable experience leading and managing complex projects with multiple internal and external stakeholders, from planning through to delivery and reporting.
  • A track record of successfully navigating sensitive or contentious issues with external groups, showing a calm and constructive approach.
  • Experience presenting complex information clearly and persuasively to diverse audiences, including senior management and external partners.
  • Solid understanding of key sustainability concepts and reporting frameworks (e.g., GRI, SASB) and how they apply in a business context, or equivalent practical experience.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Analytics for Social Impact

Stakeholders are demanding more robust, data-driven evidence of social and environmental impact, not just qualitative stories. We need to move beyond basic reporting to actually quantify the effectiveness of our programmes and understand complex correlations. This means getting comfortable with more than just Excel.

Statistical analysis for programme evaluation (e.g · Geospatial analysis (GIS) for mapping community im · Network analysis for understanding stakeholder inf · Predictive modelling for anticipating social risks · Data ethics and privacy considerations in stakehol

  • This month: Complete an online course on introductory statistics or data analysis in Python/R (e.g., Coursera, DataCamp).
  • Next month: Identify a specific social impact programme and try to define 3-5 quantifiable metrics and a method for measuring them.
  • Month 3: Work with a data analyst (if available) to apply a basic statistical model to one of your engagement datasets.
  • Month 4: Present your findings, highlighting how data improved your understanding of impact or risk.

Quick win: Start using advanced features in Excel (like pivot tables and conditional formatting) to analyse your existing stakeholder data. Look for free online tutorials on basic data visualisation in Tableau Public or Power BI.

AI-Powered Risk & Opportunity Scanning

The volume of information on sustainability risks and opportunities is overwhelming. AI tools are becoming incredibly sophisticated at scanning vast datasets (news, social media, scientific papers) to identify emerging trends, sentiment shifts, and potential 'black swan' events faster than any human. You need to know how to use these tools, not just run pre-built reports.

Natural Language Processing (NLP) for sentiment an · Machine learning for anomaly detection in stakehol · Prompt engineering for effective AI research and s · Ethical considerations of AI in stakeholder monito · Integrating AI outputs into risk management framew

  • This week: Get familiar with the advanced features of our media monitoring tools (Meltwater/Brandwatch), specifically around custom query building and sentiment analysis.
  • This month: Experiment with a public LLM (e.g., ChatGPT, Claude) to summarise a complex ESG report or generate a list of potential risks for a new project.
  • Month 2: Work with our IT team (or an external vendor) to explore how AI could be used to flag unusual patterns in our stakeholder interaction logs.
  • Month 3: Present a proposal for an 'AI-assisted risk scanning' process to your manager, outlining the tools and benefits.

Quick win: Use AI to help draft complex boolean search queries for your media monitoring tools, saving you time and improving accuracy. Ask an LLM to identify the top 5 emerging sustainability risks for our industry.

11Staying current once you are in

What people here do to keep up
  • Attending industry conferences and webinars on emerging sustainability trends and engagement strategies (e.g., Ethical Corporation, GreenBiz).
  • Participating in professional networks or working groups focused on specific sustainability issues (e.g., human rights, circular economy).
  • Taking online courses or workshops to deepen your knowledge in areas like advanced data analytics, digital storytelling, or specific regulatory frameworks.
  • Reading key publications and thought leadership from organisations like AccountAbility, World Economic Forum, or relevant NGOs.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Storytelling for Impact

Traditional reports are great, but stakeholders increasingly expect engaging, accessible content. We need to cut through the noise and communicate our impact in ways that resonate, especially with younger generations and a digitally savvy audience. Static PDFs just won't cut it anymore.

  • Interactive ESG dashboards and data visualisations
  • Short-form video content for social impact stories
  • Podcasts and webinars for deep dives into specific
  • Personalised digital engagement journeys for diffe
  • Using AI to generate initial content concepts and

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Materiality Assessment
  • AA1000 Stakeholder Engagement Standard (SES)
  • ESG Reporting Frameworks (GRI, SASB, TCFD, CSRD)
  • Social Return on Investment (SROI)
  • Investor ESG Engagement

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Sustainability & Engagement Coordinator (L1) to Specialist (L2) to Senior Specialist (L3)

    Roughly 5-7 years

    Skills to master

    • Starting from the ground up, you'd master data logging, basic reporting, meeting coordination, and supporting engagement events. Then, you'd take ownership of specific engagement channels, draft communications, and run routine reports. By the time you're ready for Senior, you'll be leading projects and managing relationships independently.

    You're ready to move on when

    • Consistently delivers high-quality work with minimal supervision.
    • Proactively identifies and proposes solutions to problems.
    • Demonstrates strong communication skills with internal and external partners.
    • Has successfully led at least 2-3 mid-sized engagement projects end-to-end.
  2. 2

    Consultant (Sustainability/ESG) to Senior Specialist (L3)

    Roughly 4-6 years of consulting experience

    Skills to master

    • You'd bring a strong understanding of various industry contexts, project management skills, and experience advising clients on sustainability strategies. You'd need to adapt to an in-house corporate culture and focus on long-term relationship building rather than project-based deliverables.

    You're ready to move on when

    • Can demonstrate direct experience managing client relationships and project delivery.
    • Understands the difference between advisory and execution roles.
    • Comfortable with internal corporate dynamics and influencing without direct authority.
    • Has a portfolio of sustainability projects where they played a lead role.
  3. 3

    Communications/Public Relations Specialist (with ESG focus) to Senior Specialist (L3)

    Roughly 5-8 years of PR/Comms experience

    Skills to master

    • You'd excel at crafting messages, managing reputation, and understanding media dynamics. You'd need to deepen your knowledge of core sustainability frameworks (e.g., GRI, SASB) and shift from purely reactive comms to proactive, long-term relationship building and impact assessment.

    You're ready to move on when

    • Proven track record in managing sensitive communications and public perception.
    • Demonstrates a keen interest and foundational knowledge in ESG topics.
    • Can show examples of building and maintaining relationships with external stakeholders (e.g., journalists, community leaders).
    • Understands the importance of two-way dialogue over one-way messaging.

15Where this role leads

The long view: This work can lead to senior roles overseeing social impact strategy, or director roles setting sustainability direction for a whole business.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Stakeholder Engagement Specialist is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Managing Stakeholder Engagement, worked against Senior Stakeholder Engagement Specialist.

Managing Stakeholder Engagement Level 6

Applied to your work in Senior Stakeholder Engagement Specialist

This unit aims to enable learners to effectively manage stakeholder engagement to support policy implementation. Learners will be able to analyse stakeholders, develop engagement strategies, build positive relationships, and engage with diverse groups, considering their individual needs and perspectives.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Senior Stakeholder Engagement Specialist
  • Materiality Assessment
  • AA1000 Stakeholder Engagement Standard (SES)
  • ESG Reporting Frameworks (GRI, SASB, TCFD, CSRD)
  • Social Return on Investment (SROI)
  • Investor ESG Engagement
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Stakeholder Engagement Specialist is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Stakeholder Engagement Manager (L4)

    2-4 years in Senior Specialist role

    You'll move from leading individual projects to managing the company's overall stakeholder engagement programme, including strategy, budget, and potentially a small team of direct reports.

    • Advanced Policy Advocacy Influencing regulatory developments or industry standards.
    • Crisis Communications (ESG focus) Leading the engagement response during major sustainability-related crises.
    • Board Reporting Preparing and presenting engagement insights to executive leadership and board committees.
    • Vendor Management Selecting and managing external consultants or agencies for large-scale projects.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, a big chunk of stakeholder engagement involves sifting through information, summarising complex documents, and drafting communications. What if you could get a significant chunk of that done in minutes, not hours? That's where AI comes in.

We're not talking about replacing human connection—that's still your core job. But imagine having an intelligent assistant that handles the grunt work, freeing you up to focus on what truly matters: building relationships, strategising, and making real impact. Our AI Hub provides access to tools and training designed specifically for Sustainability & Corporate Social professionals.

Stakeholder Sentiment Radar

Use an AI-powered media monitoring tool (like Meltwater or Brandwatch) to continuously scan social media, news outlets, and NGO reports for mentions of our company and key issues. The AI automatically analyses sentiment (positive, negative, neutral) and flags emerging risks or shifts in stakeholder opinion in real-time, so you're always ahead of the curve.

Regulatory & Reporting Summariser

Feed lengthy, complex new ESG regulations (like the EU's CSRD) or updates to reporting standards (like GRI) into an AI. It'll instantly summarise key changes, identify required disclosures, and even compare them against our current reporting, giving you a quick gap analysis. No more slogging through hundreds of pages.

Stakeholder Profile Builder

Before a critical meeting with an activist group or investor, use an AI research assistant to instantly compile a comprehensive briefing. It can pull the organisation's mission, recent public statements, key personnel, past engagements with our company, and their voting record on shareholder resolutions. You'll walk in fully prepared, every time.

First-Draft Communications Assistant

Use a generative AI tool to create first drafts of common communications. Give it the key facts and desired tone, and it can generate an initial version of a stakeholder email, a community newsletter update, an FAQ document for a new project, or a briefing note for an executive. You'll spend less time staring at a blank page and more time refining the message.

Common questions

Common questions

How do you become a Senior Stakeholder Engagement Specialist?

Common routes in include Sustainability & Engagement Coordinator to Specialist to Senior Specialist (Roughly 5-7 years), Consultant (Sustainability/ESG) to Senior Specialist (Roughly 4-6 years of consulting experience) and Communications/Public Relations Specialist (with ESG focus) to Senior Specialist (Roughly 5-8 years of PR/Comms experience). Times vary with prior experience.

Where can a Senior Stakeholder Engagement Specialist progress to?

This role can lead on to Stakeholder Engagement Manager (2-4 years in Senior Specialist role), depending on the skills you build.

What new skills matter most for a Senior Stakeholder Engagement Specialist?

Increasingly, Digital Storytelling for Impact. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in sustainability

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills built in this role transfer well. They can lead into corporate affairs, public policy, investor relations with an ESG focus, or strategy roles within NGOs or intergovernmental organisations. The ability to bridge different groups and drive change applies across many settings.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.