The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Associate Solutions Consultant (L1)
1-2 yearsSkills to master
- Delivering standard demos, answering basic technical questions, supporting senior consultants on larger deals, learning product fundamentals.
You're ready to move on when
- Consistently high demo quality scores from AEs.
- Can independently troubleshoot common demo environment issues.
- Proactively seeks to understand customer pain points beyond the surface level.
- Trusted by senior consultants to handle key technical tasks.
- 2
Technical Support Engineer / Customer Success Engineer
2-4 yearsSkills to master
- Deep product troubleshooting, understanding customer use cases, strong communication of technical solutions, managing customer expectations.
You're ready to move on when
- Excellent customer satisfaction scores in support roles.
- Ability to explain complex technical issues to non-technical users.
- Proactive in identifying potential sales opportunities from support interactions.
- Strong desire to move into a more sales-oriented, advisory role.
- 3
Sales Development Representative (SDR) with Technical Aptitude
2-3 yearsSkills to master
- Prospecting, qualification, understanding sales processes, initial discovery calls, identifying technical pain points.
You're ready to move on when
- Consistently hitting or exceeding targets for qualified meetings.
- Demonstrates a keen interest and understanding of our product's technical capabilities.
- Asks insightful technical questions during discovery calls.
- Actively seeks to learn more about the pre-sales function.