UK

United Kingdom · Property and facilities · Director/VP (16-20 years)

Director of Facilities & Workplace Services

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  • Experience bandDirector/VP (16-20 years)
  • Direct reports25-100+ reports
  • Reports toVP/Head of Real Estate & Facilities
  • UK framework levelUsually a director, accountable for a division and its numbers

Also advertised as Head of Workplace Experience · VP of Real Estate Operations · Director of Property Services

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

IWFM Level 7 Extended Diploma in Facilities Management Institute of Workplace and Facilities Management · Level 7 · covers 1 of 10 standards
IWFM Level 5 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 7 of 10 standards
IWFM Level 5 Award in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 5 of 10 standards
IWFM Extended Level 6 Diploma in Facilities Management Institute of Workplace and Facilities Management · Level 6 · covers 3 of 10 standards
IWFM Level 6 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 6 · covers 3 of 10 standards
IWFM Level 5 Diploma in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 3 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Managing Staff and Customers in Facilities Management IWFM Level 7 Extended Diploma in Facilities Management
Managing health and safety in facilities management IWFM Level 5 Certificate in Facilities Management
Strategic facilities management support services operations IWFM Extended Level 6 Diploma in Facilities Management

The future skills this job leans on

Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Change Fluency taking people through change
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Your Plan Illustration

Built for Director of Facilities & Workplace Services

3 units that map to this job, from the qualifications that cover it.

  1. Managing Staff and Customers in Facilities Management Institute of Workplace and Facilities Management · covers 1 of 10 standards Level 7
  2. Managing health and safety in facilities management Institute of Workplace and Facilities Management · covers 7 of 10 standards Level 5
  3. Strategic facilities management support services operations Institute of Workplace and Facilities Management · covers 3 of 10 standards Level 6
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Director of Facilities & Workplace Services?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Advanced Data Storytelling & Visualisation
  • Hybrid Workplace Strategy & Management
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Director of Facilities & Workplace Services plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

A Director of Facilities & Workplace Services sets the strategy for how buildings and spaces work across a whole portfolio. It covers how spaces feel, function, and support the people who use them.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Visitor Management Systems (e.g., Envoy, Proxyclick) Strategic

Analysing portfolio-wide visitor traffic data to inform security protocols, space planning, and resource allocation. Leading vendor selection for enterprise-level VMS solutions.

Work Order Systems (CAFM/IWMS) (e.g., MRI Angus Anywhere, ServiceChannel) Strategic

Using aggregated data from across all sites to identify systemic issues, drive preventative maintenance strategies, and inform capital expenditure decisions. Managing vendor SLAs within the system.

Access Control Systems (e.g., LenelS2 OnGuard, Paxton Net2) Strategic

Developing and enforcing enterprise-wide access control policies, collaborating with security leadership on system architecture, and evaluating new security technologies (e.g., biometrics).

Building Management Systems (BMS) (e.g., Johnson Controls Metasys, Siemens Desigo) Strategic

Collaborating with Facilities Engineers to use BMS data for optimising building performance, energy efficiency, and tenant comfort across the portfolio. Informing investment decisions for smart building tech.

Financial/Procurement Platforms (e.g., Coupa, SAP Ariba, Yardi) Expert

Managing the entire facilities P&L, approving multi-million pound purchase orders, negotiating strategic contracts, and ensuring compliance with procurement policies across the organisation.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Strategic Direction for Workplace Portfolio No input, executes tasks defined by others. Proposes minor improvements to existing processes. Designs and implements workstream-level strategies, makes recommendations to leadership.
Budget Allocation & Capital Expenditure No authority, logs requests. Tracks routine operational spend, flags discrepancies. Recommends budget for specific projects up to £5K, tracks workstream budget.
Major Vendor Selection & Contract Negotiation No involvement, uses approved vendors. Orders supplies from pre-approved lists. Researches potential new vendors for specific needs, provides recommendations.
Team Hiring & Organisational Design No involvement. Provides informal feedback on new joiners. Mentors junior staff, provides input on hiring decisions for entry-level roles.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Operating Budget Adherence
Managing the overall facilities and workplace services budget, ensuring costs are controlled and aligned with strategic objectives.
Target · Within +/- 3% of the annual forecast across the entire portfolio.

If the annual budget for facilities operations is £5M, you'll aim to spend between £4.85M and £5.15M, demonstrating tight financial control.

Portfolio Occupancy & Utilisation Rate
Measuring how effectively our office spaces are used, considering flexible working models and future growth.
Target · Optimise for 70-85% average daily occupancy across key sites, depending on specific location and business needs.

Implementing a hot-desking strategy that increases desk sharing from 1:1 to 1:1.5, showing a measurable improvement in space efficiency without compromising employee experience.

Major Vendor SLA Compliance
Ensuring our key service providers (e.g., janitorial, security, catering) consistently meet their contractual service level agreements.
Target · Achieve >95% compliance across all critical SLAs for top 5 strategic vendors.

Reviewing security reports to confirm patrol routes are completed on time, or checking cleaning audit scores to ensure standards are consistently met across all sites.

Health & Safety Incident Rate
Tracking and reducing workplace incidents, ensuring a safe environment for all employees and visitors.
Target · Maintain a 'zero serious incident' record, and reduce minor incidents by 10% year-on-year.

After implementing a new safety training programme, the number of reported slips, trips, and falls reduced from 10 to 7 in a year, demonstrating a tangible improvement.

Energy Consumption Reduction
Driving sustainability initiatives by reducing energy usage across the real estate portfolio.
Target · Achieve a 5% reduction in overall energy consumption per square metre annually.

Implementing a smart lighting system that automatically adjusts based on occupancy, leading to a measurable decrease in electricity bills and carbon footprint.

Workplace Experience & Employee Satisfaction
How happy are our people with their physical environment and the services provided? This isn't just about comfort; it's about productivity and culture.
  • High scores in internal employee surveys related to facilities and workplace services (e.g., NPS >9.0 for FOH). Positive feedback from business unit leaders on how facilities support their teams. Low attrition rates partly attributable to a positive workplace environment. Being proactively consulted by HR on new initiatives related to employee wellbeing.
Strategic Influence & Board Engagement
Your ability to shape the long-term vision for our real estate and facilities, and effectively communicate that to senior leadership and the board.
  • Regularly presenting strategic plans and budget proposals to the board or C-Suite, with a high rate of approval. Being sought out by executive leaders for advice on real estate decisions. Successfully advocating for significant capital investments in facilities improvements. Your ideas are often adopted into wider company strategy.
Team Leadership & Development
Building and nurturing a high-performing team of facilities and workplace professionals across all levels and sites.
  • Low turnover rates within your direct and indirect teams. Positive feedback from your managers during 360-degree reviews. A clear talent pipeline for key roles. Successful implementation of training and development programmes that demonstrably improve team capabilities and service delivery. Your team feels supported and empowered.
Risk Management & Compliance
Proactively identifying and mitigating operational, safety, and regulatory risks across the entire facilities portfolio.
  • Zero critical audit findings related to facilities compliance (e.g., fire safety, accessibility). Demonstrable improvements in risk assessment frameworks. Successfully navigating complex regulatory changes without business disruption. Proactive identification of potential issues before they become problems, and presenting clear mitigation plans to senior leadership.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Shaping the Future Workplace

You'll spend time researching emerging trends in workplace design, smart building technology, and hybrid work models. You'll be pitching new ideas to the C-suite, developing multi-year strategies, and seeing your vision for our physical spaces come to life.

Leading the design and implementation of a new 'collaboration hub' space that fundamentally changes how teams interact and work together, seeing the positive impact on employee feedback.

Building and Empowering High-Performing Teams

A significant part of your role is about developing your managers and their teams. You'll be mentoring, coaching, and creating career pathways for your people. Seeing them grow, take on more responsibility, and excel in their roles will be a huge source of satisfaction.

Successfully mentoring a Facilities Manager to step up and take ownership of a major capital project, watching them deliver it on time and within budget, and then promoting them.

Driving Tangible Business Impact

You'll be directly responsible for significant P&L, cost savings, and operational efficiencies. Seeing your strategic initiatives translate into measurable improvements for the business – whether it's reduced energy costs, higher employee retention, or a more secure environment – will be a key driver.

Implementing a new portfolio-wide energy management system that results in a £500K annual saving, directly impacting the company's profitability and sustainability goals.

What frustrates people
  • Getting caught between conflicting demands from different business units or executive leaders.
  • The slow pace of change for large-scale capital projects, which can take years to come to fruition.
  • Dealing with legacy systems or infrastructure that limit innovation and efficiency.
  • Managing a large team with varying levels of experience and motivation across multiple locations.
  • The constant pressure to reduce costs while simultaneously improving service quality and employee experience.
  • Having to deliver difficult news or enforce unpopular policies that directly impact employees.
What this role does not give you
  • A quiet, predictable routine – expect curveballs, often daily.
  • Complete autonomy on every decision; you'll need to build consensus and get buy-in from various stakeholders.
  • A purely operational focus; this is a strategic leadership role, so you won't be in the weeds of daily tasks.
  • An environment where you can avoid difficult conversations or negotiations.

8Who you work with

You'll be directly responsible for the operational efficiency, safety, and overall experience of our physical workplaces across the entire business unit. This means influencing everything from employee morale and productivity to significant capital expenditure and our environmental footprint. Get it right, and you'll be a key driver of business success; get it wrong, and it can seriously hinder our operations and reputation.

Inside the business
  • C-Suite (CEO, COO, CFO)
  • Heads of HR and People Operations
  • IT Director
  • Legal Counsel
  • Finance Director
  • Regional Business Leaders
Outside the business
  • Major facilities management vendors (e.g., cleaning, security, catering)
  • Property owners and landlords
  • Local council and regulatory bodies (e.g., for health & safety)
  • Industry associations and professional networks
  • Key suppliers for building systems and services

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven track record of managing multi-site facilities operations and a significant P&L (minimum £2M).
  • Extensive experience (10+ years) in a senior leadership role within facilities management or corporate real estate.
  • Demonstrable experience leading and developing large, diverse teams (20+ people, including managers).
  • Strong experience in strategic vendor management, including complex contract negotiation and performance oversight.
  • A deep understanding of health, safety, and environmental regulations relevant to commercial properties in the UK.
  • Experience presenting to and influencing C-suite executives and Board-level stakeholders.

10What to practise next

Where the job is going, and what to do about it starting this week.

Smart Building Technology & IoT Integration

Buildings are getting smarter, generating vast amounts of data. As a Director, you'll need to understand how to harness IoT sensors, AI-powered systems, and integrated platforms to optimise energy, space, and comfort across your portfolio, driving both efficiency and sustainability.

Digital twin technology · Predictive maintenance via sensors · Integrated Workplace Management Systems (IWMS) · Cybersecurity for OT (Operational Technology)

  • This month: Research leading smart building platforms and case studies from peer organisations.
  • Next quarter: Arrange meetings with key smart building technology vendors to understand their offerings and capabilities.
  • Month 3-6: Develop a business case for a pilot smart building project at one of our sites, focusing on measurable ROI (e.g., energy savings, improved comfort).
  • Month 6-12: Work with IT and engineering teams to create a roadmap for integrating smart building technologies across the portfolio, addressing data privacy and security.

Quick win: Start by understanding the data capabilities of our existing BMS and VMS systems. Can we extract more value from what we already have?

Advanced Facilities Financial Modelling

With increasing pressure on budgets and the need to justify significant capital investments, your ability to build and interpret complex financial models for real estate decisions will be paramount. This goes beyond simple budgeting; it's about long-term forecasting, ROI analysis, and scenario planning.

Total Cost of Ownership (TCO) · Net Present Value (NPV) & Internal Rate of Return (IRR) · Scenario planning & sensitivity analysis · Lease vs. Buy analysis

  • This month: Review our current capital expenditure approval process and identify areas where financial modelling could be more robust.
  • Next quarter: Seek out online courses or workshops specifically focused on financial modelling for real estate or facilities management.
  • Month 3-6: Work with our Finance team to build a detailed financial model for a proposed major project, incorporating TCO, NPV, and IRR.
  • Month 6-12: Present a financial analysis of a strategic real estate decision to the C-suite, demonstrating different scenarios and their implications.

Quick win: For your next budget review, try to articulate the long-term ROI for at least one key initiative, not just the immediate cost.

11Staying current once you are in

What people here do to keep up
  • Active membership and participation in industry bodies like the Institute of Workplace and Facilities Management (IWFM) or IFMA, attending conferences and networking events.
  • Regularly engaging with thought leadership in real estate, workplace strategy, and smart building technology.
  • Pursuing executive education programmes focused on leadership, strategic management, or advanced financial modelling.
  • Mentoring junior professionals within the facilities sector, giving back to the community and honing your leadership skills.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Advanced Data Storytelling & Visualisation

With more data than ever coming from smart buildings and occupancy sensors, the challenge isn't collecting it—it's making sense of it and convincing executives to act. Simply presenting numbers won't cut it anymore; you'll need to tell a compelling story that drives strategic investment.

  • Narrative-driven reporting
  • Interactive dashboards
  • Benchmarking & predictive analytics
  • Ethical data use

Hybrid Workplace Strategy & Management

Hybrid work isn't going anywhere; it's the new normal. Your role will shift from simply managing physical space to strategically designing and managing an ecosystem that supports both in-office and remote work seamlessly. This isn't just about desks; it's about culture, technology, and employee experience.

  • Activity-based working (ABW)
  • Workplace technology integration
  • Employee journey mapping (hybrid)
  • Culture & policy alignment

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Real Estate Portfolio Strategy
  • Large-Scale Vendor & Contract Management
  • Capital Project Management (Large Scale)
  • Workplace Experience Design & Implementation
  • Sustainability & ESG in Facilities

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Workplace Experience Manager (L5) in a large organisation

    3-5 years at L5

    Skills to master

    • Mastering the holistic employee experience, managing a significant departmental budget, leading a team of managers, and influencing senior stakeholders on workplace strategy.

    You're ready to move on when

    • Successfully led the implementation of a major workplace transformation project.
    • Consistently achieved high employee satisfaction scores for workplace services.
    • Managed a departmental P&L of over £1M with strong financial acumen.
    • Developed and mentored a high-performing team of workplace professionals.
  2. 2

    Head of Facilities / Senior Facilities Manager for a multi-site portfolio

    4-6 years in a multi-site leadership role

    Skills to master

    • Oversight of operational excellence across multiple locations, strategic vendor management for large contracts, and robust health & safety compliance across a diverse property portfolio.

    You're ready to move on when

    • Proven track record of cost savings and efficiency improvements across multiple sites.
    • Successfully managed a portfolio of multi-million pound vendor contracts.
    • Maintained an impeccable health and safety record across all managed properties.
    • Demonstrated strong crisis management capabilities during significant operational incidents.
  3. 3

    Consultant (Facilities/Real Estate Strategy) from a top-tier firm

    5-7 years in senior consulting roles

    Skills to master

    • Developing and presenting strategic real estate and facilities recommendations to C-suite clients, deep industry benchmarking, and leading complex advisory engagements.

    You're ready to move on when

    • Led multiple successful strategic facilities projects for large corporate clients.
    • Demonstrated expertise in financial modelling for real estate investments.
    • Possesses a broad understanding of industry best practices and emerging trends.
    • Strong ability to translate complex data into actionable strategic insights for executives.

15Where this role leads

The long view: This role can lead to a Chief Real Estate & Facilities Officer post, a Chief Operating Officer role, or a senior partner position advising on real estate and facilities strategy.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Director of Facilities & Workplace Services is actually changing.

Where it leads

Roles this leads to

The record names a next step, but the catalogue has no page for it yet:

  • VP/Head of Real Estate & Facilities (L7)
  • Chief Operating Officer (COO) with a Facilities/Operations Focus

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Managing Staff and Customers in Facilities Management, worked against Director of Facilities & Workplace Services.

Managing Staff and Customers in Facilities Management Level 7

Applied to your work in Director of Facilities & Workplace Services

This unit aims to enable learners to develop, implement, and critically review strategies for improving performance measurement and customer service within facilities management. Learners will also develop and implement strategies for improving customer relationships, aligning these with organisational objectives.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

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See Your Progress Grow Illustration
Director of Facilities & Workplace Services
  • Real Estate Portfolio Strategy
  • Large-Scale Vendor & Contract Management
  • Capital Project Management (Large Scale)
  • Workplace Experience Design & Implementation
  • Sustainability & ESG in Facilities
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Director of Facilities & Workplace Services is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. VP/Head of Real Estate & Facilities (L7)

    3-5 years as Director

    This is the next natural step, moving from driving business unit strategy to defining enterprise-wide real estate vision.

    • Global Portfolio Optimisation Managing real estate assets across international markets.
    • Advanced Financial Structuring Complex financing for large-scale property transactions.
    • Executive-level Stakeholder Management Navigating complex relationships at the highest levels of the organisation and with external partners.

  2. Chief Operating Officer (COO) with a Facilities/Operations Focus

    5-7 years as Director

    This is a broader executive role, taking your operational and strategic leadership skills beyond just facilities to encompass wider company operations.

    • Supply Chain Management Strategic oversight of procurement and logistics for the entire organisation.
    • Technology Strategy Partnering with the CIO to ensure technology supports operational excellence.
    • Organisational Resilience Building robust systems and processes to withstand major disruptions across the enterprise.
Working with AI on the job

Working with AI

Where AI is starting to help

As a Director, your time is precious. You're juggling strategic vision, budget oversight, team leadership, and constant operational challenges. What if you could reclaim significant chunks of your week, not just for more work, but for deeper strategic thinking and innovation?

AI isn't just for junior roles; it's a game-changer for senior leaders in facilities management. Imagine having an intelligent assistant that helps you digest complex data, draft critical communications, and even anticipate future needs across your entire real estate portfolio. This isn't science fiction; it's what leading Directors are already doing.

Portfolio Performance Analytics

AI tools can ingest data from all your disparate systems (CAFM, BMS, VMS, financial) and quickly identify trends, anomalies, and opportunities for optimisation across your entire portfolio. Think predictive maintenance across sites, energy consumption hotspots, or space utilisation patterns that would take weeks for a human analyst to uncover. This frees you up to focus on strategic interventions, not data crunching.

Automated Strategic Document Drafting

Need to draft a board paper on our new sustainability strategy? Or a comprehensive RFP for a multi-million pound security contract? AI can generate detailed, professional first drafts in minutes. You'll provide the key inputs and vision, and AI handles the structure, language, and initial content, saving you hours of writing and editing time for high-stakes communications.

Predictive Budget & Resource Forecasting

Using historical data and external market indicators, AI can create highly accurate forecasts for your operational and capital expenditure budgets. It can predict future maintenance needs, energy cost fluctuations, and even staffing requirements across your portfolio, giving you a significant advantage in budget planning and resource allocation. No more guessing; it's about data-driven foresight.

AI-Powered Compliance & Risk Monitoring

Imagine an AI that constantly monitors regulatory changes, flags potential compliance gaps across your sites, and even helps draft updated policies. It can sift through vast amounts of legal and safety documentation, giving you concise summaries and actionable insights, ensuring your facilities remain compliant and mitigating significant risks without endless manual reviews.

Common questions

Common questions

How do you become a Director of Facilities & Workplace Services?

Common routes in include Workplace Experience Manager in a large organisation (3-5 years at L5), Head of Facilities / Senior Facilities Manager for a multi-site portfolio (4-6 years in a multi-site leadership role) and Consultant (Facilities/Real Estate Strategy) from a top-tier firm (5-7 years in senior consulting roles). Times vary with prior experience.

Where can a Director of Facilities & Workplace Services progress to?

This role can lead on to VP/Head of Real Estate & Facilities (3-5 years as Director) and Chief Operating Officer (COO) with a Facilities/Operations Focus (5-7 years as Director), depending on the skills you build.

What new skills matter most for a Director of Facilities & Workplace Services?

Increasingly, Advanced Data Storytelling & Visualisation and Hybrid Workplace Strategy & Management. These are the skills our record of this role lists as growing.

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17Where to go from here

Other roles at Level 7

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in property and facilities

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills in strategic operations, large-scale team leadership, and budget management carry across sectors. These skills apply in other large organisations, public sector bodies, or commercial property and investment firms. Managing complex physical assets and diverse teams is valued in many settings.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.