The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Administrative Assistant / Office Support
1-2 yearsSkills to master
- Organisation, attention to detail, basic data entry, professional communication, managing multiple tasks.
You're ready to move on when
- You're the most organised person in the office, always on top of your tasks.
- You've handled sensitive information with discretion and accuracy.
- You're comfortable communicating with external parties (e.g., clients, vendors).
- 2
Customer Service Representative
1-2 yearsSkills to master
- Problem-solving, de-escalation, clear communication (verbal and written), managing expectations, data entry.
You're ready to move on when
- You can handle tricky customer queries with patience and professionalism.
- You're good at finding solutions and explaining them clearly.
- You're comfortable working with different systems to log and track issues.
- 3
Recent Graduate / School Leaver
0-1 year (with relevant academic background or internships)Skills to master
- Academic rigour, research skills, eagerness to learn, basic project work, adaptability.
You're ready to move on when
- You've got a genuine interest in business operations or supply chain.
- You're a quick learner and can pick up new systems and processes fast.
- You've shown initiative in academic projects or extracurricular activities.