How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.
01What it is
This Level 4 Certificate in Business Administration develops knowledge and skills for administrative roles. It covers areas such as business risk management, communication, customer service applications of social media, employment law, and information systems. Successful candidates will gain a recognised qualification in the business administration sector.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Analyse and Present Business Data Real unit · OCN London
You'll develop an understanding of business data analysis and presentation, including techniques for analysing quantitative and qualitative data, and how to present findings clearly and effectively to support business decision-making.
What you'll be able to do
- Understand the fundamental principles of analysing and presenting business data effectively
- Analyse quantitative and qualitative business data using appropriate techniques and tools
- Present the analysis of business data in a clear, concise, and visually appealing manner to inform decision-making
Appraising and Supporting Performance Real unit · OCN London
It teaches you to understand and apply appraisal procedures and performance measurement methods. It also covers grievance procedures and the manager's role as a coach to support staff performance effectively.
What you'll be able to do
- Understand the effective use of appraisal procedures, including the preparation, conduct, and follow-up of appraisals.
- Understand methods for measuring staff performance, including the use of key performance indicators (KPIs) and other performance metrics.
- Understand the effective use of grievance procedures, including the handling of complaints and the resolution of disputes.
- Understand the role and skills of the manager as coach in a performance management situation, including providing feedback, setting goals, and developing action plans.
- Understand the techniques for managing staff reward and promotion, including the use of incentives, recognition, and career development opportunities.
Business Administration Systems Real unit · OCN London
You'll gain an understanding of business administration systems, their functions, and the application of systems thinking to improve administrative performance. The unit also covers the role of policies and procedures in meeting customer requirements.
What you'll be able to do
- Understand the purpose and function of administrative systems within an organisation
- Understand how ‘systems thinking’ can affect and improve the administrative performance of organisations
- Understand the role of organisational policies and procedures in effectively meeting customer requirements
Business Continuity Planning Real unit · OCN London
You'll gain knowledge of business continuity planning, including key elements of plans and processes. The unit covers stakeholder involvement, communication strategies, and the production of effective continuity plans to ensure organisational resilience.
What you'll be able to do
- Plan for the implementation of business continuity plans.
- Plan for the implementation of business continuity processes.
- Produce business continuity plans that address potential disruptions.
- Produce business continuity processes to minimise the impact of disruptions.
Business Risk Management Real unit · OCN London
You'll gain a comprehensive understanding of business risk management, including risk identification, assessment, and resilience strategies. The unit covers the role and components of a model risk policy within organisational risk management.
What you'll be able to do
- Understand the nature and scope of business risk
- Understand how a model risk policy is used within an organisation
- Understand key business risk concepts and terminology
- Understand how to identify potential risks to a business
- Understand how to assess the probability of identified risks occurring
- Understand the concept of business resilience
- Understand the principles of effective risk management
Chair Meetings Real unit · OCN London
You'll learn to chair meetings effectively, including understanding the chair's role before, during, and after meetings. The unit covers agenda preparation, facilitating discussions, and ensuring productive meeting outcomes.
What you'll be able to do
- Understand the role and responsibilities of the chair in meetings, including their duties before, during, and after the meeting.
- Prepare effectively to chair a meeting, including creating an agenda and distributing relevant materials.
- Chair a meeting effectively, ensuring that discussions are focused, decisions are made, and actions are assigned.
Collaborating with Other Departments Real unit · OCN London
You'll explore effective collabouration between departments within an organisation. The unit includes communication strategies, conflict resolution techniques, and team-building methods to enhance interdepartmental cooperation.
What you'll be able to do
- Understand how to collaborate with other departments within an organisation to achieve common goals.
- Understand how to collaborate effectively with other departments, including communication strategies, conflict resolution techniques, and team-building exercises.
Communicating in a Business Real unit · OCN London
This unit provides knowledge of effective communication principles within business organisations. You'll explore verbal, non-verbal, and written communication techniques, as well as the importance of active listening to support organisational objectives.
What you'll be able to do
- Understand the principles of effective communication in organisations, including verbal, non-verbal, and written communication
- Understand the importance of clear and concise communication in a business environment
- Understand the role of communication in achieving organisational goals
- Understand how communication supports collaboration and teamwork within organisations
Contribute to Innovation in a Business Environment Real unit · OCN London
You'll understand the purpose of innovation in business and methods for researching, developing, and reviewing new ideas and solutions. The unit includes presenting and evaluating suggestions to support business growth and competitive advantage.
What you'll be able to do
- Understand the purpose of innovation in a business environment, including its role in driving growth, improving efficiency, and gaining a competitive advantage.
- Understand how to research, develop and review ideas for new approaches and solutions, including brainstorming, market research, and feasibility studies.
- Research and develop ideas for new approaches and solutions, using appropriate tools and techniques.
- Understand how to present suggestions for new approaches and solutions effectively, including preparing presentations, writing reports, and communicating ideas clearly.
- Evaluate, review and make suggestions for new approaches and solutions, based on their potential impact and feasibility.
- Present suggestions for new approaches and solutions effectively, taking into account the audience and the context.
Corporate Social Responsibility Real unit · OCN London
This unit examines current corporate social responsibility (CSR) issues, including environmental, social, and governance factors. You'll analyse the impact of CSR policies on stakeholders and make informed recommendations for responsible business practices.
What you'll be able to do
- Understand current corporate social responsibility issues facing businesses, including environmental, social, and governance factors.
- Understand the impact of corporate social responsibility policy on different stakeholders, such as employees, customers, and the community.
- Make recommendations for responsible business practice, considering ethical and sustainable approaches.
Culture and Ethics in Business Real unit · OCN London
You'll examine the impact of organisational culture and ethics on individuals and business performance. The unit covers different cultural types, ethical perspectives, and how ethical considerations influence business objectives.
What you'll be able to do
- Understand the impact of different organisational cultures on individuals and businesses.
- Understand different ethical perspectives in business.
- Understand business objectives from an ethical perspective.
Customer Service Applications of Social Media Real unit · OCN London
You'll understand how to develop and implement a customer service social media strategy aligned with business goals. The unit covers the benefits and risks of social media networking in customer service, including reputational and data security considerations.
What you'll be able to do
- Understand the development of a customer service social media strategy, including its key components and alignment with overall business objectives.
- Develop a customer service social media strategy that addresses specific business needs and target audiences.
- Understand the benefits and risks of social media networking to customer service, including potential reputational damage and data security concerns.
Develop and Maintain Professional Networks Real unit · OCN London
This unit covers the principles of professional networking, including identifying and developing relevant networks. You'll learn strategies to maintain professional relationships ethically for ongoing career development.
What you'll be able to do
- Understand the fundamental principles of effective professional networking
- Identify relevant professional networks for development and growth
- Effectively maintain and nurture professional networks over time
E-Commerce Real unit · OCN London
This unit provides an understanding of e-commerce concepts, benefits, and challenges. You'll explore the role of the internet in supporting e-commerce and apply appropriate solutions related to e-business models and security.
What you'll be able to do
- Understand the use of e-commerce and its benefits to a business.
- Understand how the internet supports the technical and business requirements for promoting effective e-commerce.
- Understand and apply appropriate solutions related to e-business models.
- Understand how to review and support the development of an e-business.
Employment Law Real unit · OCN London
This unit covers the purpose and enforcement of employment law, including key legislation and the roles of regulatory bodies. You'll gain knowledge of lawful recruitment, selection, change management, pay, and working time practices to ensure compliance within the workplace.
What you'll be able to do
- Understand the purpose of employment regulation and the way it is enforced in practice, including the roles of relevant bodies and legislation.
- Manage recruitment and selection activities lawfully, ensuring compliance with anti-discrimination laws and fair practices.
- Manage change and reorganisation lawfully, including consultation processes and redundancy procedures.
- Manage issues relating to pay and working time lawfully, including minimum wage requirements and holiday entitlements.
- Ensure that staff are treated lawfully when they are at work, addressing issues such as bullying, harassment, and discrimination.
- Manage performance and disciplinary matters lawfully, following fair procedures and documentation requirements.
Entrepreneurship and Small Business Management Real unit · OCN London
This unit provides knowledge of entrepreneurial ventures, the economic impact of small businesses, and characteristics of an entrepreneurial mindset. You'll also explore environmental factors influencing entrepreneurship.
What you'll be able to do
- Know the range of different venture types that might be considered entrepreneurial activities
- Understand the significant impact of small businesses on the wider economy
- Know the key aspects and characteristics of an entrepreneurial mind-set
- Know the different environmental factors that can either foster or hinder entrepreneurial activity
Finance for Administrative Managers Real unit · OCN London
You'll gain an understanding of finance principles relevant to administrative managers, including cost and management accounting, financial accounting applications, factors affecting budgetary planning, and effective budget management techniques.
What you'll be able to do
- Understand the purpose and scope of cost and management accounting.
- Understand the application of financial accounting.
- Understand the impact of internal and external factors on budgetary planning in a business.
- Understand how to manage a budget.
Human Resource Management Real unit · OCN London
This unit provides knowledge of human resource management roles and responsibilities, including recruitment, training, employee relations, reward systems, and cessation of employment. You'll understand how HRM supports organisational objectives.
What you'll be able to do
- Understand the role of human resource management in an organisation, including its responsibilities for recruitment, training, and employee relations.
- Understand how to recruit employees, including developing job descriptions, advertising vacancies, and conducting interviews.
- Understand reward systems and their impact on employee motivation and retention, including salary, benefits, and performance-related pay.
- Understand the mechanisms for cessation of employment, including resignation, retirement, and dismissal.
Information Systems Real unit · OCN London
You'll explore the role and management of information systems in business environments. The unit examines how information systems impact efficiency, productivity, decision-making, and the importance of security and maintenance.
What you'll be able to do
- Understand the role of information systems in a business environment, including their impact on efficiency, productivity, and decision-making.
- Understand the management of information systems, including security, maintenance, and data governance.
Internet Marketing Real unit · OCN London
You'll gain a comprehensive understanding of internet marketing, including channels, techniques, and customer responses. The unit also covers technical and commercial success indicators and market segmentation strategies.
What you'll be able to do
- Understand the nature and characteristics of internet marketing, including its various channels and techniques.
- Understand customer response to internet marketing, including how to measure and analyse customer behaviour and engagement.
- Understand the technical success indicators for internet marketing, including website traffic, conversion rates, and search engine rankings.
- Understand the commercial success indicators for internet marketing, including revenue generation, return on investment, and customer lifetime value.
- Understand market segmentation and planning in the context of internet marketing, including identifying target audiences and developing tailored marketing strategies.
Leadership and Management Styles Real unit · OCN London
You'll study various leadership and management styles, their theoretical foundations, and practical applications. The unit focuses on how different styles affect team performance and identifies characteristics of effective leadership.
What you'll be able to do
- Understand the theory underpinning different leadership and management styles.
- Understand the practical application of different leadership and management styles in the workplace.
- Understand the characteristics that contribute to successful leadership.
Managing Information and Knowledge Real unit · OCN London
This unit focuses on managing information and knowledge within organisations, highlighting the role of ICT and the benefits of knowledge sharing and collabouration. You'll understand how knowledge management strategies contribute to competitive advantage.
What you'll be able to do
- Understand the need to manage information and knowledge within organisations, including the benefits of knowledge sharing and collaboration.
- Understand the role of ICT in managing information and knowledge, including the use of databases, intranets, and knowledge management systems.
- Understand the links between knowledge management strategy and competitive advantage, including how knowledge can be used to innovate and improve performance.
Managing People and Performance in a Business Environment Real unit · OCN London
This unit provides knowledge of managing people and performance in a business environment. You'll explore workplace learning methods, individual behavioural influences, leadership impact, and factors contributing to effective team development.
What you'll be able to do
- Understand workplace learning and development methods, including on-the-job training, mentoring, and formal courses.
- Understand the nature of individuals’ influences on their behaviour at work, including motivation, personality, and values.
- Understand the concept of leadership and its influence on team working, including different leadership styles and their impact on team performance.
- Understand the factors that contribute to successful team development and performance, including communication, collaboration, and trust.
- Understand problem-solving and conflict resolution techniques when managing people, including identifying the root cause of problems and implementing effective solutions.
Managing Self Development Real unit · OCN London
You'll understand the role of Continuous Professional Development (CPD) in enhancing personal effectiveness and career progression. The unit includes aligning personal values and goals with development plans, and monitoring and evaluating professional growth.
What you'll be able to do
- Understand how Continuous Professional Development (CPD) influences personal effectiveness and career progression.
- Understand own values, career and personal goals in relation to a work role and professional development opportunities.
- Understand how to plan professional development activities to enhance skills and knowledge.
- Understand how to monitor and evaluate development activities to measure progress and identify areas for improvement.
Negotiate in a Business Environment Real unit · OCN London
You'll develop knowledge and skills to prepare for, conduct, and complete negotiations in a business environment. The unit emphasises preparation, strategy development, communication, and achieving mutually beneficial outcomes.
What you'll be able to do
- Understand how to prepare for negotiations, including identifying objectives and gathering information.
- Prepare for a negotiation, developing a strategy and considering potential outcomes.
- Understand how to conduct negotiations, using effective communication and interpersonal skills.
- Conduct negotiations, working towards mutually beneficial agreements.
- Understand how to complete negotiations, documenting agreements and ensuring follow-up actions.
- Complete negotiations, finalising agreements and ensuring all parties are informed.
Optimise the Use of Technology Real unit · OCN London
You'll explore the principles of optimising technology use within organisations, including scoping, implementing, and managing technological solutions. The unit covers aligning technology with business strategy and assessing associated risks and benefits.
What you'll be able to do
- Understand the principles underpinning the optimisation of technology within an organisation.
- Scope the use of technology to meet organisational needs.
- Optimise the use of technological solutions to improve efficiency and effectiveness.
- Manage the use of technology to ensure it aligns with organisational goals.
Plan Change for a Team Real unit · OCN London
This unit equips learners with knowledge of planning change within teams and organisations, focusing on the roles of team members and individuals, the importance of communication, and strategies for negotiation and conflict resolution during change processes.
What you'll be able to do
- Understand the purpose and value of planning change within an organisation.
- Understand the role of the team and individuals in planning change, and how to support them.
- Understand the purpose and value of communication when planning change, including different communication methods.
- Understand the purpose and value of negotiation and dealing with problems when planning change, and how to resolve conflict.
- Identify and develop opportunities for change for a team, considering potential benefits and risks.
- Plan change for a team, taking into account resources, timescales and communication strategies.
Planning Events Real unit · OCN London
You'll study the key stages of event management, including planning, execution, and evaluation. The unit develops skills in setting event objectives, budgeting, and managing logistics effectively.
What you'll be able to do
- Understand the management of an event, including the key stages of planning, execution, and evaluation.
- Plan an event, including setting objectives, developing a budget, and managing logistics.
Prepare Specifications for Contracts Real unit · OCN London
This unit provides knowledge of the legal and ethical considerations in preparing contract specifications. You'll develop the ability to prepare clear, comprehensive specifications that meet organisational requirements and comply with relevant standards.
What you'll be able to do
- Understand the principles supporting the preparation of specifications for contracts, including legal and ethical considerations.
- Prepare clear and comprehensive specifications for contracts, ensuring they meet organisational requirements.
Principles of Budget Management Real unit · OCN London
You'll understand budget management principles, including identifying financial requirements, setting budgets, and monitoring budget performance. The unit emphasises accurate forecasting and the use of financial information within organisations.
What you'll be able to do
- Understand how to identify the financial requirements of an organisation.
- Understand how to set budgets within an organisation.
- Understand how to manage a budget effectively.
Principles of Business Strategic Planning and Development Real unit · OCN London
You'll explore the benefits and processes of strategic planning, including the use of frameworks and models such as SWOT, PESTLE, and Porter's Five Forces, to conduct strategy audits and formulate effective business strategies.
What you'll be able to do
- Understand the benefits of strategic planning for business success and the key steps involved in the strategic planning process
- Understand the different frameworks and models used in a strategy audit, such as SWOT analysis and PESTLE analysis
- Understand the application of different models in strategy formulation, including Porter's Five Forces and the Ansoff Matrix
Principles of Customer Service Management Real unit · OCN London
This unit covers the principles of customer service management, including management styles, recruitment, training, and service delivery. You'll understand how to monitor, evaluate, and improve customer service performance within an organisation.
What you'll be able to do
- Understand the principles of management in customer service, including different management styles and their impact on customer service delivery.
- Understand how to manage recruitment processes to ensure the selection of individuals with the skills and attributes required for effective customer service.
- Understand how to manage training programmes to develop and enhance the customer service skills of employees.
- Understand the management of customer service delivery, including the implementation of service standards and procedures.
- Understand the value of monitoring customer service performance to identify areas for improvement.
- Understand the value of evaluating customer service delivery to assess its effectiveness and impact on customer satisfaction.
- Understand the importance of continuous improvement in customer service delivery to enhance the customer experience.
Principles of Internet and E-Business Real unit · OCN London
This unit provides an understanding of internet principles and e-business, covering different e-business models, internet technologies, and key issues such as communication and quality. You'll analyse the scope and challenges of e-business implementation.
What you'll be able to do
- Describe the scope of e-business and its various applications
- Explain how the internet works, including key protocols and technologies
- Analyse different e-business models and their suitability for various contexts
- Evaluate issues in e-business, including communication strategies and quality assurance measures
Principles of Management and Leadership in Organisations Real unit · OCN London
This unit covers the principles of management and leadership within organisations, examining different leadership styles, the development of managerial effectiveness through training and coaching, and approaches to managing individual performance.
What you'll be able to do
- Understand the core concepts of leadership in organisations, including different leadership styles and their impact
- Understand how to develop managerial effectiveness in organisations through training, coaching, and mentoring
- Understand the principles and practices of managing the performance of individuals in organisations, including setting objectives, providing feedback, and conducting performance appraisals
Principles of Marketing Real unit · OCN London
You'll study the principles of marketing and its role in achieving organisational objectives. The unit addresses barriers to marketing planning, ethical considerations, strategy development, and enhancing organisational value through marketing.
What you'll be able to do
- Understand the contribution of marketing in achieving organisational objectives, including its role in generating revenue, building brand awareness, and enhancing customer loyalty.
- Understand the main barriers to marketing planning, such as limited resources, lack of market research, and resistance to change.
- Understand ethical issues in marketing, including issues related to advertising, pricing, and data privacy.
- Understand how to develop a marketing strategy, including conducting market research, identifying target markets, and developing a marketing mix.
- Understand how to strengthen organisational value through marketing, including building brand equity, enhancing customer relationships, and creating a competitive advantage.
Principles of Office Management Real unit · OCN London
This unit covers the provision, maintenance, and management of office facilities to meet user needs. You'll understand how to address problems related to office management and the significance of health, safety, access, and security requirements.
What you'll be able to do
- Explain how to provide, maintain and manage an office facility to meet the expectations of its users
- Describe how to deal with problems that may arise when managing office facilities and equipment
- Explain the purpose of health, safety, access and security requirements in an office environment
Principles of Operational Planning Real unit · OCN London
You'll gain knowledge of operational planning activities and their impact on business performance. The unit covers operations management functions, resource requirements, and the importance of administration in effective operations.
What you'll be able to do
- Identify the activities that constitute operations management within an organisation
- Explain the relationship between effective operations and overall business performance
- Recognise the importance of administration in supporting efficient operations management
Principles of Project Management Real unit · OCN London
This unit covers the principles of project management across initiation, execution, and evaluation phases. You'll understand defining project scope, managing resources and risks, and analysing and presenting project outcomes.
What you'll be able to do
- Understand the importance of the initiation phase of a project, including defining project scope, objectives, and stakeholders.
- Understand how to execute a project effectively, including managing resources, timelines, and risks.
- Understand how to evaluate and present project outcomes, including analysing project performance against objectives and communicating findings to stakeholders.
Principles of Quality Management Real unit · OCN London
You'll explore different approaches to quality management, such as Total Quality Management and Six Sigma, and their underlying principles. The unit also covers the benefits of quality management and the use of quality controls to improve organisational processes.
What you'll be able to do
- Understand different approaches to quality management within an organisation.
- Understand the benefits of implementing quality management systems.
- Understand how to use quality controls to monitor and improve processes.
Procure Products and/or Services Real unit · OCN London
It teaches you to identify procurement requirements in accordance with organisational policies, select appropriate suppliers based on their capabilities, and apply suitable methods to procure products and/or services, ensuring compliance and value for money.
What you'll be able to do
- Identify procurement requirements in accordance with organisational policies and procedures
- Select suppliers based on a clear understanding of their capabilities and alignment with procurement needs
- Apply appropriate methods to buy products and/or services, ensuring value for money and compliance
Promote Equality of Opportunity, Diversity and Inclusion Real unit · OCN London
This unit covers the principles of equality, diversity, and inclusion in the workforce. You'll evaluate organisational strategies and policies addressing these areas and understand how to promote inclusive practices effectively.
What you'll be able to do
- Understand the fundamental principles underpinning equality of opportunity in the workforce.
- Understand the fundamental principles underpinning diversity in the workforce.
- Understand the fundamental principles underpinning inclusion in the workforce.
- Evaluate organisational strategies designed to address equality requirements.
- Evaluate organisational policies designed to address equality requirements.
- Evaluate organisational practices designed to address equality requirements.
- Evaluate organisational strategies designed to address diversity requirements.
- Evaluate organisational policies designed to address diversity requirements.
- Evaluate organisational practices designed to address diversity requirements.
- Evaluate organisational strategies designed to address inclusion requirements.
- Evaluate organisational policies designed to address inclusion requirements.
- Evaluate organisational practices designed to address inclusion requirements.
- Promote equality policies within an organisation.
- Promote equality practices within an organisation.
- Promote diversity policies within an organisation.
- Promote diversity practices within an organisation.
- Promote inclusion policies within an organisation.
- Promote inclusion practices within an organisation.
Public Relations in a Business Context Real unit · OCN London
You'll study the planning and execution of public relations activities within a business context. The unit includes resource management and strategies for handling public relations crises effectively.
What you'll be able to do
- Plan and carry out public relations activities within a business context.
- Understand how to manage a public relations crisis within the specified business context.
Recruitment, Selection and Induction Practice Real unit · OCN London
This unit covers the principles and theories underpinning recruitment, selection, and induction practices. You'll understand legal and ethical considerations and the processes involved in recruiting, selecting, and inducting employees.
What you'll be able to do
- Understand the principles and theories underpinning recruitment, selection and induction practice.
- Recruit people into an organisation, following relevant procedures and legislation.
- Select appropriate people for a role, using fair and effective selection methods.
- Induct people into an organisation, ensuring they are effectively integrated into the workplace.
Stakeholder Engagement and Management Real unit · OCN London
You'll explore the expectations of various organisational stakeholders and the process of stakeholder engagement. The unit covers the development and improvement of stakeholder relationship management to support organisational objectives.
What you'll be able to do
- Identify the expectations of different organisational stakeholder groups
- Explain the process of stakeholder engagement and its value to an organisation
- Describe how to develop and improve stakeholder relationship management strategies
Supply Chain Management Real unit · OCN London
This unit provides an understanding of supply chain management, including the strengths and weaknesses of various supply chain types. You'll analyse supply chain operations, evaluate solutions, and prepare implementation plans to optimise performance.
What you'll be able to do
- Understand the strengths of different types of supply chain.
- Understand the weaknesses of different types of supply chain.
- Understand how supply chains can provide a competitive advantage.
- Understand how to use supply chain planning techniques.
- Analyse an organisation’s current supply chain operation to identify areas for improvement.
- Evaluate a supply chain to identify potential improvements.
- Determine an optimum supply chain solution for a given organisation.
- Prepare an implementation plan for a proposed supply chain solution.
Support Environmental Sustainability in a Business Environment Real unit · OCN London
This unit focuses on environmental sustainability principles in business and how to implement sustainable processes. You'll understand waste reduction, resource conservation, and monitoring environmental performance.
What you'll be able to do
- Understand the core principles that underpin environmental sustainability within a business environment
- Implement processes that support environmental sustainability within a business environment
Understand How to Manage Work Activities to Improve Business Performance Real unit · OCN London
This unit examines how managing work activities and business processes contributes to achieving organisational goals. You'll understand work plan development, monitoring systems, and health and safety considerations to improve business performance.
What you'll be able to do
- Explain the importance of business processes in delivering outcomes based on business goals and objectives
- Describe how work plans are developed and implemented within an organisation
- Explain how to monitor work plans and systems to improve organisational performance
- Describe health and safety requirements when managing business activities
Understanding Business Proposals Real unit · OCN London
You'll develop skills in researching and analysing markets to inform business proposals. The unit covers key areas for analysis, proposal creation, and the importance of reviewing and circulating proposals appropriately.
What you'll be able to do
- Understand different methods of researching and analysing a target market
- Understand the key areas that need to be analysed thoroughly before starting a business proposal
- Understand how to effectively create a comprehensive business proposal
- Understand the importance of carefully checking the business proposal and circulating it to the appropriate individuals
Understanding Internal and External Supply Chains Real unit · OCN London
This unit provides learners with knowledge of internal and external supply chains, including the products and services supplied, methods to analyse supplier performance, identification of outsourcing opportunities, and understanding the implications of supply chain changes.
What you'll be able to do
- Understand the range of products and services currently provided by suppliers within an organisation, and their impact
- Analyse supplier performance and effectiveness using key performance indicators and other relevant metrics
- Identify products and services that could be outsourced to improve efficiency or reduce costs
- Understand the potential implications of changes to the products and services provided by suppliers, including risks and opportunities
- Identify and evaluate alternative suppliers based on factors such as price, quality, and reliability
Workplace Mediation Real unit · OCN London
This unit covers the mediation process in workplace dispute resolution, including its advantages and disadvantages. You'll understand how mediation fits within workplace policies and procedures and will develop skills to manage mediation sessions and their potential outcomes.
What you'll be able to do
- Understand the advantages of using the mediation process to resolve different types of workplace disputes
- Understand the disadvantages of using the mediation process to resolve different types of workplace disputes
- Understand where mediation fits into workplace policies
- Understand where mediation fits into workplace procedures
- Understand the range of possible outcomes of a workplace mediation session
- Manage the distinct stages of the workplace mediation process
- Understand the core elements of problem-solving for workplace mediators
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Carry out information security related business resilience activities
- Standard
Collaborate and provide support in a business environment
- Standard
Communicate in a business environment
- Standard
Contribute to innovation in a business environment
- Standard
Develop and maintain your professional connections
- Standard
Develop and use professional networks in the creative industries
- Standard
Develop networks to provide access to business information, support and resources
- Standard
Develop public relations plans
- Standard
Develop, maintain and evaluate business continuity plans and arrangements
- Standard
Developing, Maintaining and Evaluating Business Continuity Plans and Arrangements
- Standard
Ensure the organisation has effective business continuity and crisis management systems
- Standard
Identify and assess the risks inherent in the organisation’s business model
- Standard
Manage Corporate Social Responsibility (CSR)
- Standard
Manage information, knowledge and communication systems
- Standard
Negotiate and Authorise Requirements to Support IT Business Analysis Activities
- Standard
Negotiate in a continuing airworthiness environment
- Standard
Prepare and maintain contracts
- Standard
Procure external services or supplies
Showing 18 of 22 standards these units map to.
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 18 records
- 1 record
Showing 6 roles, drawn from 159 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Business Continuity Analyst
This work can lead to planning and, later, strategy or management roles in business continuity.
See the whole journey05The credits
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Analyse and Present Business DataAppraising and Supporting PerformanceBusiness Administration SystemsBusiness Continuity PlanningBusiness Risk ManagementChair MeetingsCollaborating with Other DepartmentsCommunicating in a Business
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Negotiate in a Business Environment”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Negotiate in a Business Environment” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Entrepreneurship and Small Business Management” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Business Continuity Planning” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Finance for Administrative Managers” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
OCNLR Level 4 Certificate in Business Administration
- Carry out information security related business resilience activities
- Collaborate and provide support in a business environment
- Communicate in a business environment
- Contribute to innovation in a business environment
- Develop and maintain your professional connections
- Develop and use professional networks in the creative industries
- Develop networks to provide access to business information, support and resources
- Develop public relations plans
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Analyse and Present Business Data, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will develop an understanding of business data analysis and presentation, including techniques for analysing quantitative and qualitative data, and how to present findings clearly and effectively to support business decision-making.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCNLR Level 4 Certificate in Business Administration
50 units in this credential, in the order it lists them, awarded by OCN London.
- Analyse and Present Business Data
- Appraising and Supporting Performance
- Business Administration Systems
- Business Continuity Planning
- Business Risk Management
- Chair Meetings
and 44 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.