The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Purchase Order (PO) Accuracy Rate
The percentage of purchase orders you process that are free from errors (e.g., incorrect quantities, prices, or supplier details).
Target · 98%+ If you process 100 POs in a month, we'd expect no more than two to have any errors. A PO for 100 widgets at £10 each should never accidentally say 10 widgets or £100 each.
Report Delivery Time
How quickly you can pull and deliver standard spend reports or supplier data when a Category Specialist asks for it.
Target · Within 24 hours for routine requests A Category Specialist asks for a report on IT spend from the last quarter on Monday morning; you'd aim to have that to them by Tuesday morning, ready for their meeting.
Supplier Master Data Compliance
The percentage of new supplier records or updates you handle that fully comply with our internal data entry protocols.
Target · 100% Every new supplier added to the system needs correct payment terms, contact details, and classification. If any of those are missing or wrong, it won't count.
Invoice Discrepancy Resolution Rate
The proportion of basic invoice mismatches (e.g., price or quantity differences between PO and invoice) that you help resolve without needing escalation.
Target · 85%+ If 20 invoices come in with minor discrepancies, you should be able to sort out at least 17 of them by checking the PO or contacting the supplier directly, without involving your manager.
Adherence to Procurement Processes
How consistently you follow our established Procure-to-Pay (P2P) processes and guidelines.
- You'll always follow the correct steps for raising a PO, getting approvals, and updating supplier information. We'll see this in your audit trails and your manager won't have to remind you about standard procedures. You're the person who knows where to find the process document and actually uses it.
Proactive Learning & Initiative
Your willingness to ask questions, seek out information, and take on new tasks without being explicitly told.
- You'll ask 'why' we do things a certain way, not just 'how'. You might suggest a small improvement to a spreadsheet or offer to help a colleague when your own tasks are done. We'll see you researching a supplier or a market trend in your spare moments, showing genuine curiosity about the wider procurement world.
Clear Communication of Issues
How effectively you flag problems, potential delays, or data inconsistencies to your manager or relevant team members.
- You won't just sit on a problem
- you'll raise it, explain what you've found, and maybe even suggest a potential next step. This means sending concise emails or bringing it up directly in our daily stand-ups, making sure others understand the impact. No surprises, just clear, early warnings.
Team Collaboration & Support
Your contribution to a positive team environment and willingness to help colleagues when needed.
- You'll offer to help with a task if someone's swamped, share useful information you've found, and generally be a good team player. This isn't about being a 'rockstar'
- it's about being reliable and supportive, making everyone's day a bit easier.