How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer ETC Awards Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and ETC Awards Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from ETC Awards Limited.
01What it is
Aimed at individuals in management positions, this Level 3 diploma focuses on enhancing management skills. The qualification includes units on supporting remote teams, reviewing customer service quality, and managing projects. Learners will also develop their personal and professional development skills.
These are the units ETC Awards Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with ETC Awards Limited. It does the teaching and the mapping. ETC Awards Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
No card · Nothing to commit to
02The units
What each unit actually teaches you to do
Buddy a colleague to develop their skills Real unit · ETC Awards Limited
This unit provides learners with an understanding of the buddying process to support colleague skills development. You'll plan and implement buddying arrangements, set objectives, and provide guidance and feedback to facilitate effective learning.
What you'll be able to do
- Understand how to buddy a colleague, including the benefits and challenges
- Plan to buddy a colleague, identifying development needs and setting objectives
- Support a buddy colleague carrying out work activities, providing guidance and feedback
Chair and Lead Meetings Real unit · ETC Awards Limited
You'll learn to prepare for, chair, and lead meetings effectively. The unit covers setting objectives, managing discussions professionally, and handling post-meeting tasks such as minute distribution and action follow-up.
What you'll be able to do
- Prepare to lead meetings effectively, ensuring all necessary arrangements are in place
- Chair and lead meetings, guiding discussions and ensuring objectives are met
- Deal with post-meeting matters, including distributing minutes and following up on action points
Collaborate with other departments Real unit · ETC Awards Limited
This unit focuses on the benefits and challenges of cross-departmental collabouration. You'll identify opportunities for joint working, contribute to collabourative projects, and communicate effectively to achieve shared organisational goals.
What you'll be able to do
- Understand how to collaborate effectively with other departments within an organisation, recognising the benefits of cross-functional working
- Identify opportunities for collaboration with other departments to achieve shared goals and objectives
- Collaborate with other departments, contributing to joint projects and initiatives in a professional and productive manner
Complying with Statutory Regulations and Organisational Safety Requirements Real unit · ETC Awards Limited
This unit covers the skills and knowledge needed to prove the competences required to deal with statutory regulations and organisational safety requirements.
What you'll be able to do
- Complying with statutory regulations and organisational safety requirements
Conduct quality audits Real unit · ETC Awards Limited
This unit covers the principles of quality management and the role of quality audits in maintaining organisational standards. You'll be able to prepare for and conduct quality audits by gathering and analysing relevant evidence following organisational procedures.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare to carry out quality audits in line with organisational procedures
- Conduct quality audits, gathering and analysing relevant evidence
Contribute to the development and implementation of an information Real unit · ETC Awards Limited
It teaches you to contribute to the design, development, and implementation of information systems. You'll consider user needs, data security, and system functionality to support organisational requirements.
What you'll be able to do
- Understand the key considerations in the design and implementation of an information system, including user needs and security requirements
- Understand the different stages of the information system development lifecycle
- Contribute effectively to the development of an information system, working collaboratively with other team members
- Contribute to the implementation of an information system, ensuring that it meets the organisation's needs
- Provide feedback on the performance of an information system and suggest improvements
Contribute to the improvement of business performance Real unit · ETC Awards Limited
This unit equips learners with knowledge of business problem-solving and improvement techniques. You'll identify root causes, develop solutions, and contribute to enhancing business activities through collabourative approaches.
What you'll be able to do
- Understand the principles of resolving business problems, including identifying root causes and developing solutions
- Understand a range of improvement techniques and processes, such as process mapping and root cause analysis
- Solve problems in business by applying appropriate problem-solving techniques and working collaboratively with others
- Contribute to the improvement of activities by identifying areas for improvement and implementing changes
Deliver a presentation Real unit · ETC Awards Limited
It teaches you to understand the principles of delivering presentations, including audience engagement and communication techniques. You'll prepare, structure, and deliver presentations effectively using appropriate visual aids and styles suited to different audiences.
What you'll be able to do
- Understand the principles underpinning the delivery of presentations, including audience engagement and effective communication techniques
- Prepare to deliver a presentation, including structuring content and creating visual aids
- Deliver a presentation effectively, using appropriate communication skills and techniques
Develop a presentation Real unit · ETC Awards Limited
You'll understand how to develop presentations by identifying key elements, defining objectives, and considering the target audience. It teaches you to create presentations using appropriate techniques and resources to ensure clarity and engagement.
What you'll be able to do
- Understand how to develop a presentation, considering the target audience and objectives
- Develop a presentation, using appropriate techniques and resources
Develop and implement an operational plan Real unit · ETC Awards Limited
You'll understand operational planning principles and develop skills to create, implement, and evaluate operational plans. The unit emphasises setting objectives, resource allocation, risk assessment, and alignment with organisational goals.
What you'll be able to do
- Understand the fundamental principles of operational planning, including setting objectives and allocating resources
- Understand the importance of aligning operational plans with the organisation's strategic goals
- Develop a comprehensive operational plan that outlines specific actions, timelines, and responsibilities
- Implement an operational plan effectively, monitoring progress and making adjustments as needed
- Evaluate the effectiveness of an operational plan, identifying areas for improvement and learning for future planning cycles
Develop and maintain professional networks Real unit · ETC Awards Limited
This unit provides learners with knowledge of effective professional networking principles. You'll identify relevant networks, develop communication skills to build relationships, and maintain networks to support personal and organisational development.
What you'll be able to do
- Understand the principles of effective networking, including communication techniques and relationship building.
- Identify professional networks relevant for personal and organisational development.
- Maintain professional networks through regular communication and engagement.
Develop working relationships with stakeholders Real unit · ETC Awards Limited
You'll understand the importance of developing and maintaining productive working relationships with stakeholders. This unit covers identifying stakeholders, determining collabouration scope, effective communication, and evaluating relationships to support organisational success.
What you'll be able to do
- Understand working relationships with stakeholders, including different types of relationships and their importance
- Determine the scope for collaboration with stakeholders, identifying mutual benefits and shared goals
- Develop productive working relationships with stakeholders, communicating effectively and building trust
- Evaluate relationships with stakeholders, identifying areas for improvement and maintaining positive interactions
Discipline and grievance management Real unit · ETC Awards Limited
You'll gain knowledge of the principles and legal requirements for managing discipline and grievance cases. The unit develops skills to handle such cases fairly, maintaining confidentiality and following organisational procedures.
What you'll be able to do
- Understand the principles and legal requirements supporting the fair and consistent management of discipline and grievance cases
- Manage a disciplinary case, following organisational procedures and ensuring fairness and impartiality
- Manage a grievance, investigating the complaint and seeking a resolution that is acceptable to all parties
Employee rights and responsibilities Real unit · ETC Awards Limited
You'll explore employee rights and responsibilities within the workplace, including the roles of organisations and industries. The unit covers employers' expectations and employees' rights under relevant employment legislation.
What you'll be able to do
- Understand the role of organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations and employees’ rights and obligations under relevant legislation and organisational policies
Encourage innovation Real unit · ETC Awards Limited
It teaches you to identify opportunities for innovation and generate ideas for improvement. You'll test and implement innovative solutions, managing the change process to enhance organisational or team performance.
What you'll be able to do
- Identify opportunities for innovation within the organisation or team
- Generate and test ideas for innovation and improvement, evaluating their potential impact
- Implement innovative ideas and improvements, managing the change process effectively
Encourage learning and development Real unit · ETC Awards Limited
This unit provides learners with an understanding of learning and development principles. You'll support individuals' learning by creating supportive environments, applying varied methods, and evaluating progress to enhance development outcomes.
What you'll be able to do
- Understand the principles of learning and development, including different learning styles and methods
- Understand the importance of creating a supportive and inclusive learning environment
- Support individuals' learning and development by providing guidance, feedback, and resources
- Evaluate individuals’ learning and development, including assessing their progress and identifying areas for improvement
Gather, analyse and interpret customer feedback Real unit · ETC Awards Limited
You'll understand the importance of customer feedback and methods for gathering it. It develops skills to plan, collect, analyse, and interpret feedback to identify trends and recommend improvements in customer service.
What you'll be able to do
- Understand the importance of customer feedback for improving customer service.
- Understand different methods for gathering customer feedback, including their advantages and disadvantages.
- Understand techniques for analysing customer feedback to identify trends and patterns.
- Understand how to interpret customer feedback to identify areas for improvement in customer service.
- Plan the collection of customer feedback on customer service issues, considering appropriate methods and target audiences.
- Gather customer feedback using planned methods, ensuring data is collected accurately and ethically.
- Analyse and interpret customer feedback to identify key themes and areas for improvement.
- Recommend improvements to customer service based on the analysis of customer feedback.
Health and Safety Procedures in the Workplace Real unit · ETC Awards Limited
This unit covers health and safety legislation, workplace hazards, and organisational policies. You'll be able to identify risks, follow safe working practices, and use appropriate health and safety equipment to carry out tasks responsibly.
What you'll be able to do
- Know the relevant health and safety procedures in the workplace
- Carry out tasks with due regard to health and safety requirements in the workplace
Implement and maintain business continuity plans and processes Real unit · ETC Awards Limited
You'll explore the planning, implementation, and maintenance of business continuity plans and processes. The unit includes risk assessment, impact analysis, and strategies to ensure ongoing fitness for purpose in maintaining business operations during disruptions.
What you'll be able to do
- Plan for the implementation of business continuity plans and processes, considering potential risks and disruptions
- Implement business continuity plans and processes in accordance with organisational policies and procedures
- Maintain the fitness for purpose of on-going business continuity plans and processes through regular review and updates
Implement change Real unit · ETC Awards Limited
You'll understand the principles of change management and develop skills to plan, implement, and evaluate change initiatives. The unit addresses communication strategies, overcoming barriers, and monitoring the effectiveness of change within organisations.
What you'll be able to do
- Understand the fundamental principles that underpin effective change management within an organisation
- Plan the implementation of a change initiative, considering resources, timescales and potential challenges
- Manage the implementation of a change plan, monitoring progress and addressing any issues that arise
- Evaluate the effectiveness of the implementation of change plans, identifying lessons learned and areas for improvement
Manage Personal and Professional Development Real unit · ETC Awards Limited
You'll identify personal and professional development needs and create relevant development plans. The unit covers setting objectives, implementing development activities, and maintaining the plan's relevance through regular review and adjustment.
What you'll be able to do
- Identify personal and professional development requirements, taking into account current skills, knowledge, and experience
- Create a personal and professional development plan with clear objectives, activities, and timelines
- Fulfil a personal and professional development plan, including participating in training, mentoring, and other development activities
- Maintain the relevance of a personal and professional development plan by regularly reviewing and updating it to reflect changing needs and priorities
Manage Team Performance Real unit · ETC Awards Limited
This unit covers the principles and methods of managing team performance. You'll learn to allocate work based on team members' abilities, assure quality outputs, and manage effective communication within a team to support organisational objectives.
What you'll be able to do
- Understand the principles and methods involved in the management of team performance within an organisation
- Allocate work effectively to team members, taking into account their skills and experience
- Assure the quality of work produced by a team, implementing appropriate quality control measures
- Manage communications effectively within a team, ensuring clear and consistent messaging
Manage a budget Real unit · ETC Awards Limited
You'll understand how to identify financial requirements and set budgets aligned with organisational objectives. It teaches you to manage budgets by monitoring income and expenditure and evaluate budget performance to recommend corrective actions.
What you'll be able to do
- Understand how to identify financial requirements within a specific organisational context.
- Understand how to set budgets that align with organisational goals and objectives.
- Manage a budget effectively, monitoring income and expenditure.
- Evaluate the use of a budget, identifying variances and recommending corrective actions.
Manage a project Real unit · ETC Awards Limited
You'll gain comprehensive knowledge of project management principles and methodologies. The unit enables planning, managing, and evaluating projects to meet objectives, utilise resources effectively, and deliver value within a business context.
What you'll be able to do
- Understand the key principles of project management and their application in a business context
- Understand the different stages involved in managing a project from initiation to closure
- Plan a project, including defining objectives, scope, resources, and timelines
- Manage a project, including monitoring progress, managing risks, and resolving issues
- Evaluate the effectiveness of a project in terms of achieving its objectives and delivering value to the organisation
Manage business risk Real unit · ETC Awards Limited
You'll understand business risk management processes, including identification, assessment, and prioritisation of risks. The unit develops skills to implement risk mitigation strategies and controls to protect organisational interests.
What you'll be able to do
- Understand the management of business risk, including identifying, assessing, and prioritising risks
- Understand the different types of business risk and their potential impact on the organisation
- Address business risk by developing and implementing risk management strategies
- Mitigate business risk by implementing controls and procedures to reduce the likelihood and impact of risks
Manage conflict within a team Real unit · ETC Awards Limited
You'll understand the principles of conflict management and resolution techniques. It develops skills to identify potential sources of conflict within a team, implement strategies to reduce conflict, and effectively manage conflict situations.
What you'll be able to do
- Understand the principles of conflict management and resolution.
- Reduce the potential for conflict within a team through proactive strategies.
- Deal with conflict within a team effectively, using appropriate conflict resolution techniques.
Manage events Real unit · ETC Awards Limited
This unit provides knowledge and skills to manage events from planning through to evaluation. You'll set objectives, develop budgets, coordinate resources, manage event delivery, and conduct post-event reviews to identify areas for improvement.
What you'll be able to do
- Understand the key aspects of event management, including planning, organisation, and risk assessment
- Manage the planning of an event, including setting objectives, developing a budget, and securing resources
- Manage an event effectively, ensuring it runs smoothly and meets its objectives
- Follow up after an event, evaluating its success and identifying areas for improvement
Manage individuals' development in the workplace Real unit · ETC Awards Limited
It teaches you to manage individual development through performance appraisals and support learning activities. You'll conduct appraisals fairly and objectively and facilitate team members' development via coaching, mentoring, and training opportunities.
What you'll be able to do
- Carry out performance appraisals in accordance with organisational policies and procedures.
- Support the learning and development of individual team members through coaching, mentoring, and training opportunities.
Manage individuals’ performance Real unit · ETC Awards Limited
You'll gain knowledge of managing individual performance, focusing on identifying causes of underperformance and its impact. The unit develops skills in providing constructive feedback, setting clear expectations, and supporting individuals to improve workplace performance.
What you'll be able to do
- Understand the management of underperformance in the workplace, including identifying causes and implementing appropriate support mechanisms
- Manage individuals' performance in the workplace, providing constructive feedback and setting clear expectations
Manage knowledge in an organisation Real unit · ETC Awards Limited
You'll gain an understanding of knowledge management principles and the knowledge management lifecycle. It develops skills to identify, manage, and share organisational knowledge to enhance accessibility, utilisation, and organisational learning.
What you'll be able to do
- Understand the principles of knowledge management, including knowledge creation, storage, sharing, and application.
- Identify knowledge to be managed within an organisation, considering its value and relevance.
- Manage knowledge within an organisation using appropriate tools and techniques to ensure accessibility and utilisation.
Manage physical resources Real unit · ETC Awards Limited
You'll be able to identify the need for physical resources within a work context and obtain them following organisational procedures. This unit also covers managing the use of physical resources to support efficient and effective work performance.
What you'll be able to do
- Identify the need for physical resources within a specific work context.
- Obtain physical resources in line with organisational procedures and budget.
- Manage the use of physical resources to ensure efficient and effective operation.
Manage redundancy and redeployment Real unit · ETC Awards Limited
You'll understand the legal and organisational aspects of redundancy and redeployment. The unit develops skills to manage redundancy processes fairly and sensitively, and to support the effective redeployment of staff within an organisation.
What you'll be able to do
- Understand the management of redundancy, including legal requirements and organisational procedures
- Understand the principles of redeployment, including identifying suitable alternative roles and supporting staff
- Manage a redundancy process fairly and sensitively, in accordance with legal and organisational requirements
- Manage the redeployment of staff, providing appropriate support and guidance throughout the process
Manage the impact of work activities on the environment Real unit · ETC Awards Limited
You'll gain knowledge of environmentally-friendly working practices and relevant legislation. It develops skills to organise work activities to minimise environmental impact, reduce waste, and manage resource use sustainably.
What you'll be able to do
- Understand how to support environmentally-friendly working practices in the workplace.
- Organise work activities to minimise their impact on the environment.
- Manage the environmental impact of resource utilisation within the organisation.
Negotiate in a business environment Real unit · ETC Awards Limited
This unit covers the principles and approaches to effective negotiation in business. You'll prepare for and conduct negotiations, applying communication and ethical practices to reach mutually beneficial agreements.
What you'll be able to do
- Understand the key principles that underpin effective negotiation in a business context
- Understand the different approaches to negotiation and their suitability for various situations
- Prepare thoroughly for business negotiations, including defining objectives and gathering relevant information
- Carry out business negotiations effectively, using appropriate communication and interpersonal skills
- Manage conflict and reach mutually beneficial agreements during business negotiations
Participate in a project Real unit · ETC Awards Limited
This unit provides learners with knowledge of project management principles and key project stages. You'll learn to support project delivery by contributing to task completion, monitoring progress, and assisting in achieving project objectives.
What you'll be able to do
- Understand the principles of project management and their application in a practical context.
- Understand the key stages involved in managing a project from initiation to completion.
- Support the delivery of a project by undertaking assigned tasks effectively.
- Contribute to the monitoring and reporting of project progress.
Prepare for and support quality audits Real unit · ETC Awards Limited
You'll understand quality management principles and the purpose of quality audits. It teaches you to prepare for and support quality audits by identifying required documentation and ensuring compliance with relevant standards and procedures.
What you'll be able to do
- Understand the principles underpinning the management of quality, including quality standards and audit processes.
- Prepare for quality audits by gathering relevant documentation and ensuring compliance with procedures.
- Support quality audits by providing information and assistance to auditors.
Principles of Business Real unit · ETC Awards Limited
This unit provides an understanding of fundamental business principles, including market types, innovation, financial management, budgeting, sales, and marketing. You'll analyse factors influencing business markets and growth strategies.
What you'll be able to do
- Understand the different types of business markets and the factors that influence them
- Understand the importance of business innovation and growth, and the strategies that can be used to achieve them
- Understand the principles of financial management, including budgeting, forecasting, and reporting
- Understand the principles of business budgeting, including creating, monitoring, and controlling budgets
- Understand the principles of sales and marketing, including market research, product development, and promotion
Principles of People Management Real unit · ETC Awards Limited
This unit covers the core principles of people management, including recruitment, retention, performance management, and team dynamics. You'll also examine equality, diversity, inclusion, and relevant legal frameworks in workforce management.
What you'll be able to do
- Understand the core principles of workforce management, including recruitment, retention, and performance
- Understand the importance of equality of opportunity, diversity, and inclusion in the workplace and the legal framework surrounding them
- Understand the principles of team building and dynamics, and how to foster effective teamwork
- Understand the principles of performance management, including setting objectives, providing feedback, and conducting appraisals
- Understand the principles of training and development, and how to identify and address skills gaps
- Understand the principles of reward and recognition, and how to motivate and incentivise employees
Principles of leadership and management Real unit · ETC Awards Limited
This unit provides learners with an understanding of effective decision-making principles, leadership styles and models, and management functions. You'll also explore performance measurement techniques and their role in achieving organisational goals.
What you'll be able to do
- Understand the principles of effective decision making in a business environment.
- Understand different leadership styles and models and their application in various situations.
- Understand the role, functions, and processes of management within an organisation.
- Understand performance measurement techniques and their importance in achieving organisational objectives.
Procure products and/or services Real unit · ETC Awards Limited
It teaches you to identify procurement requirements based on organisational needs and select suppliers using predetermined criteria. You'll learn to purchase products and services in accordance with organisational policies and procedures.
What you'll be able to do
- Identify procurement requirements based on organisational needs.
- Select suppliers based on pre-determined criteria and evaluation methods.
- Buy products and/or services in accordance with organisational policies and procedures.
Promote equality, diversity and inclusion in the workplace Real unit · ETC Awards Limited
You'll explore organisational and personal aspects of equality, diversity, and inclusion in the workplace. The unit develops the ability to support and promote a culture of respect and understanding through relevant policies and training.
What you'll be able to do
- Understand the organisational aspects of equality, diversity, and inclusion in the workplace, including policies, procedures, and training
- Understand the personal aspects of equality, diversity, and inclusion in the workplace, including unconscious bias, stereotypes, and discrimination
- Support equality, diversity, and inclusion in the workplace, promoting a culture of respect and understanding
Recruitment, selection and induction practice Real unit · ETC Awards Limited
This unit covers the principles and theories underpinning recruitment, selection, and induction practices. You'll gain knowledge of legal and ethical considerations, equal opportunities, diversity, and motivation theories, and develop skills to recruit, select, and induct individuals effectively within an organisation.
What you'll be able to do
- Understand the principles and theories underpinning recruitment, selection and induction practice, including legal and ethical considerations
- Understand the importance of diversity and inclusion in recruitment and selection processes
- Recruit people into an organisation, using appropriate methods to attract qualified candidates
- Select appropriate people for the role, using fair and objective assessment techniques
- Induct people into an organisation, providing them with the information and support they need to succeed
Resolve customers’ complaints Real unit · ETC Awards Limited
This unit covers the monitoring and resolution of customer complaints, including relevant legislation and organisational procedures. You'll learn to acknowledge, respond to, and resolve complaints effectively and professionally.
What you'll be able to do
- Understand the monitoring and resolution of customers’ complaints, including relevant legislation and organisational procedures
- Deal with customers’ complaints, resolving issues effectively and maintaining customer satisfaction
Resolve customers’ problems Real unit · ETC Awards Limited
You'll develop knowledge and skills to monitor and resolve customer problems effectively. The unit includes identifying trends, analysing root causes, and applying appropriate solutions to improve customer service.
What you'll be able to do
- Understand the importance of monitoring customer problems to identify trends and areas for improvement
- Understand the processes involved in resolving customer problems effectively and efficiently
- Deal with customers' problems in a professional and empathetic manner
- Identify the root cause of customer problems and implement appropriate solutions
- Escalate complex or unresolved customer problems to the appropriate level
Review the quality of customer service Real unit · ETC Awards Limited
This unit covers methods for reviewing and evaluating customer service quality. You'll plan measurement approaches, analyse key performance indicators, and identify areas for improvement based on customer feedback and organisational objectives.
What you'll be able to do
- Understand how to review the quality of customer service provided by an organisation
- Plan the measurement of customer service quality, selecting appropriate methods and metrics
- Evaluate the quality of customer service based on collected data and feedback, identifying areas for improvement
Support remote or virtual teams Real unit · ETC Awards Limited
You'll develop the ability to assess and support remote or virtual teams. The unit covers communication challenges, collabouration tools, and strategies to promote well-being and effective teamwork among geographically dispersed members.
What you'll be able to do
- Assess the specific support needs of remote or virtual teams, considering factors such as communication, collaboration, and well-being
- Provide appropriate support to remote or virtual teams, addressing their identified needs and promoting effective teamwork
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Build and maintain relationships with stakeholders and the wider community
- Standard
Change Job Roles and Handle Redundancy
- Standard
Contribute to information security audit, compliance and assurance activities
- Standard
Develop and implement operational plans for your area of responsibility
- Standard
Develop and sustain working relationships with colleagues and stakeholders
- Standard
Develop and sustain working relationships with colleagues and stakeholders
- Standard
Develop knowledge and communicate information
- Standard
Develop operational plans and manage risks
- Standard
Develop, maintain and evaluate business continuity plans and arrangements
- Standard
Develop, maintain and evaluate business continuity plans and arrangements
- Standard
Encourage innovation in your organisation
- Standard
Implement and evaluate change
- Standard
Lead meetings
- Standard
Make sense of the value in your own networks and relationships as an enterprise and entrepreneurship educator
- Standard
Manage Physical Resources
- Standard
Manage a Budget
- Standard
Manage service continuity of remote monitoring operations
- Standard
Manage the project management team
Showing 18 of 19 standards these units map to.
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 12 records
- 1 record
- 2 records
- 1 record
- 10 records
- 2 records
Showing 6 roles, drawn from 70 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Knowledge Management Associate
This work can lead to a role designing how information flows through an organisation, or to managing a knowledge and learning function.
See the whole journey05The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by ETC Awards Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Buddy a colleague to develop their skillsChair and Lead MeetingsCollaborate with other departmentsComplying with Statutory Regulations and Organisational Safety RequirementsConduct quality auditsContribute to the development and implementation of an informationContribute to the improvement of business performanceDeliver a presentation
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Discipline and grievance management”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Discipline and grievance management” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Contribute to the development and implementation of an information” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Conduct quality audits” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Gather, analyse and interpret customer feedback” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
ETCAL Level 3 Diploma in Management
- Build and maintain relationships with stakeholders and the wider community
- Change Job Roles and Handle Redundancy
- Contribute to information security audit, compliance and assurance activities
- Develop and implement operational plans for your area of responsibility
- Develop and sustain working relationships with colleagues and stakeholders
- Develop knowledge and communicate information
- Develop operational plans and manage risks
- Develop, maintain and evaluate business continuity plans and arrangements
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Buddy a colleague to develop their skills, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit provides learners with an understanding of the buddying process to support colleague skills development. Learners will plan and implement buddying arrangements, set objectives, and provide guidance and feedback to facilitate effective learning.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ETCAL Level 3 Diploma in Management
46 units in this credential, in the order it lists them, awarded by ETC Awards Limited.
- Buddy a colleague to develop their skills
- Chair and Lead Meetings
- Collaborate with other departments
- Complying with Statutory Regulations and Organisational Safety Requirements
- Conduct quality audits
- Contribute to the development and implementation of an information
and 40 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.