How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.
01What it is
City and Guilds offer a full suite of management courses and skills qualifications across a range of levels. They are designed to suit all learning needs and cover all sectors within Business Skills.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Administer finance Real unit · City & Guilds Limited
You'll understand key financial terms and principles relevant to administration. This unit develops practical skills to administer finance, including accurate record-keeping, processing payments, and managing expenditure within organisational guidelines.
What you'll be able to do
- Understand finance for administrators, including budgeting, invoicing, and record-keeping
- Administer finance, including processing payments, managing expenses, and reconciling accounts
Administer human resource records Real unit · City & Guilds Limited
This unit covers the administration of human resource (HR) records, including legal requirements, data protection principles, and confidentiality. You'll learn to accurately update, maintain, and access HR information in compliance with organisational policies and legislation.
What you'll be able to do
- Understand the administration of human resource (HR) records, including legal requirements and data protection principles
- Administer HR information accurately and securely, following organisational procedures
Administer legal files Real unit · City & Guilds Limited
This unit covers the administration of legal files, including adherence to legal and organisational procedures, document types, and data protection principles. You'll learn to maintain, close, and archive legal files accurately and confidentially.
What you'll be able to do
- Understand the principles and procedures involved in the administration of legal files within a legal environment.
- Accurately maintain a legal file, ensuring all documentation is correctly filed and updated in accordance with organisational procedures.
- Close and archive a legal file in compliance with legal requirements and organisational policies.
Administer parking and traffic challenges, representations and civil parking appeals Real unit · City & Guilds Limited
This unit covers administrative processes for handling parking and traffic challenges, representations, and Civil Parking Notice appeals. You'll learn to process, respond to, and manage these cases accurately and in accordance with procedures.
What you'll be able to do
- Understand the administrative processes involved in handling parking and traffic challenges, representations, and Civil Parking Notice (CPN) appeals.
- Process the receipt of challenges, representations, and CPN appeals, accurately recording and acknowledging them in accordance with organisational procedures.
- Respond to challenges, representations, and CPN appeals, providing clear and concise explanations of the relevant regulations and decisions.
Administer parking and traffic debt recovery Real unit · City & Guilds Limited
You'll understand the legal framework and procedural stages involved in parking and traffic debt recovery. This unit develops the ability to administer the debt recovery process, including issuing notices and managing responsibilities of involved parties.
What you'll be able to do
- Understand the legal and procedural framework governing parking and traffic debt recovery, including relevant legislation and guidelines.
- Administer the parking and traffic debt recovery process, adhering to legal requirements and organisational policies to ensure effective and compliant debt recovery.
Administer parking dispensations Real unit · City & Guilds Limited
You'll gain knowledge of administering parking dispensations, including relevant regulations and eligibility criteria. The unit covers processing applications, verifying information, and issuing dispensations accurately.
What you'll be able to do
- Understand the regulations and guidelines relating to the administration of parking dispensations
- Understand the different types of parking dispensations and their eligibility criteria
- Process applications for parking dispensations accurately and in accordance with procedures
- Verify the information provided in applications and identify any discrepancies
- Issue parking dispensations correctly and maintain accurate records
- Respond to enquiries regarding parking dispensations in a professional manner
Administer statutory parking and traffic appeals Real unit · City & Guilds Limited
This unit provides learners with knowledge of the administrative processes and legislation related to statutory parking and traffic appeals. You'll learn to prepare case evidence, investigate appeals, and contest cases effectively.
What you'll be able to do
- Understand the administrative processes involved in statutory parking and traffic appeals
- Prepare case evidence for statutory parking and traffic appeals, ensuring accuracy and completeness
- Investigate cases thoroughly to gather relevant information for statutory appeals
- Contest statutory parking and traffic appeals effectively, presenting a clear and persuasive argument
Administer the recruitment and selection process Real unit · City & Guilds Limited
This unit covers the recruitment and selection process, including legal and ethical considerations. You'll learn to administer recruitment activities, communicate with applicants, and ensure fair and objective selection practices.
What you'll be able to do
- Understand the different stages of the recruitment and selection process.
- Understand the legal requirements and ethical considerations related to recruitment and selection.
- Understand the importance of fair and objective recruitment and selection practices.
- Administer the recruitment process, including advertising vacancies and processing applications.
- Communicate effectively with applicants throughout the recruitment process.
- Administer the selection process, including arranging interviews and assessments.
- Maintain accurate records of the recruitment and selection process.
Analyse and present business data Real unit · City & Guilds Limited
This unit provides learners with knowledge of analysing and presenting business data, including quantitative and qualitative methods. You'll learn to identify trends and insights and present findings clearly using appropriate visualisation tools.
What you'll be able to do
- Understand the methods used for the analysis and presentation of business data, including statistical techniques and data visualisation tools.
- Analyse quantitative and qualitative business data, identifying trends, patterns, and insights.
- Present the analysis of business data in a clear and concise manner, using appropriate visual aids and communication techniques.
Bespoke Software Real unit · City & Guilds Limited
It teaches you to use bespoke software to input, combine, and organise information efficiently. You'll exploit software functions to process and present information accurately, following organisational procedures and data validation requirements.
What you'll be able to do
- Input information using bespoke software
- Combine information using bespoke software
- Create appropriate structures to organise information efficiently
- Modify appropriate structures to organise information efficiently
- Exploit the functions of the software effectively to process information
- Exploit the functions of the software effectively to present information
Buddy a colleague to develop their skills Real unit · City & Guilds Limited
You'll understand the principles and responsibilities involved in buddying a colleague to develop their skills. The unit covers planning and supporting a buddying arrangement, including providing guidance, feedback, and overcoming potential challenges.
What you'll be able to do
- Understand the key aspects of buddying a colleague, including the benefits, responsibilities, and potential challenges.
- Plan a buddying arrangement for a colleague, including setting objectives, agreeing on activities, and establishing a schedule.
- Support a buddy colleague in carrying out work activities, providing guidance, feedback, and encouragement.
Build legal case files Real unit · City & Guilds Limited
You'll explore the process of building legal case files, including document types and organisation. The unit develops skills to gather relevant information and compile comprehensive, well-structured case files.
What you'll be able to do
- Understand the processes and considerations involved in building legal case files, including the types of documents required and their organisation.
- Build comprehensive and well-organised legal case files, ensuring all relevant information is included and easily accessible.
Chair and lead meetings Real unit · City & Guilds Limited
It teaches you to prepare effectively for leading meetings, including agenda setting and venue arrangements. You'll learn to chair meetings professionally, facilitate participation, and manage post-meeting actions and communications.
What you'll be able to do
- Prepare effectively to lead meetings, ensuring all necessary arrangements are in place
- Chair and lead meetings in a professional and productive manner, guiding discussions and managing time effectively
- Deal with post-meeting matters efficiently, including distributing minutes and following up on action points
Communicate in a business environment Real unit · City & Guilds Limited
You'll understand business communication models, systems, and processes. It develops skills to communicate effectively in writing and verbally within a business context, adapting style to suit different audiences and purposes.
What you'll be able to do
- Understand business communication models, systems, and processes, including the importance of effective communication in achieving business objectives.
- Communicate effectively in writing within a business environment, producing clear, concise, and professional documents.
- Communicate effectively verbally within a business environment, adapting communication style to suit different audiences and situations.
Contribute to the development and implementation of an information system Real unit · City & Guilds Limited
You'll understand the design and implementation considerations of information systems, including user needs, data security, and system integration. It develops skills to contribute to system development, testing, user training, and support.
What you'll be able to do
- Understand the key considerations in the design and implementation of an information system, including user needs, data security, and system integration.
- Contribute effectively to the development of an information system, providing input on requirements, design, and testing.
- Contribute effectively to the implementation of an information system, supporting user training, data migration, and system rollout.
Contribute to the improvement of business performance Real unit · City & Guilds Limited
You'll understand business problem-solving principles and improvement techniques such as root cause analysis and brainstorming. The unit develops skills to identify problems, evaluate solutions, and contribute to business activity improvements.
What you'll be able to do
- Understand the principles of resolving business problems effectively and efficiently.
- Understand a range of improvement techniques and processes that can be used to enhance business performance.
- Solve problems within a business context, using appropriate problem-solving techniques.
- Contribute to the improvement of activities within a business environment.
Contribute to the organisation of an event Real unit · City & Guilds Limited
You'll gain knowledge of event organisation stages, communication, teamwork, and risk management. This unit develops practical skills to contribute to pre-event preparation, event set-up, and post-event activities ensuring effective event delivery.
What you'll be able to do
- Understand the key aspects of event organisation, including planning, logistics, and resource management.
- Carry out pre-event actions, such as venue preparation, marketing, and participant registration.
- Set up an event, ensuring all equipment, facilities, and resources are in place and functioning correctly.
- Carry out post-event actions, such as evaluation, feedback collection, and financial reconciliation.
Create bespoke business documents Real unit · City & Guilds Limited
This unit covers the creation of bespoke business documents, including understanding user needs, designing layouts, and applying appropriate formats. You'll learn to produce documents that meet specific organisational requirements.
What you'll be able to do
- Understand the processes involved in creating bespoke business documents, including identifying user needs and selecting appropriate formats.
- Design bespoke business documents that meet specific requirements, considering factors such as layout, branding, and accessibility.
- Create bespoke business documents using appropriate software and tools, ensuring accuracy and consistency.
Database Software Real unit · City & Guilds Limited
You'll gain skills to plan, create, and manage relational databases using database software. The unit covers designing database schemas, entering and organising data, running queries, and producing reports to meet specified requirements.
What you'll be able to do
- Plan the structure of relational database tables to meet specific requirements.
- Create and modify relational database tables using appropriate database management system tools.
- Enter, edit, and organise structured information within a database, ensuring data integrity.
- Use database software tools to create, edit, and run data queries to retrieve specific information.
- Produce reports from the database, presenting data in a clear and organised manner.
Deliver a presentation Real unit · City & Guilds Limited
It teaches you to understand the principles of delivering presentations, including audience engagement and content structuring. You'll prepare and deliver presentations confidently using appropriate visual aids.
What you'll be able to do
- Understand the fundamental principles underpinning the effective delivery of presentations, including audience engagement and structuring content.
- Prepare effectively to deliver a presentation, including planning content, creating visual aids, and rehearsing delivery.
- Deliver a presentation in a clear, confident, and engaging manner, adapting to audience feedback and managing time effectively.
Develop a presentation Real unit · City & Guilds Limited
You'll gain knowledge and skills to develop effective presentations. The unit covers audience analysis, logical content structuring, and the appropriate use of visual aids to create engaging and tailored presentations.
What you'll be able to do
- Understand the key considerations when developing a presentation, including audience analysis, content structure, and visual aids
- Develop a presentation that is clear, engaging, and tailored to the intended audience
Develop and implement an operational plan Real unit · City & Guilds Limited
You'll study the principles of operational planning and develop skills to create, implement, and evaluate operational plans. The unit emphasises alignment with organisational goals and the identification of resources and actions required for effective delivery.
What you'll be able to do
- Understand the principles of operational planning, including setting objectives, identifying resources, and developing action plans.
- Develop a comprehensive operational plan that aligns with organisational goals and objectives.
- Implement an operational plan effectively, ensuring that resources are allocated appropriately and activities are carried out as planned.
- Evaluate the effectiveness of an operational plan, identifying areas for improvement and making recommendations for future planning.
Develop and maintain professional networks Real unit · City & Guilds Limited
It teaches you to understand effective networking principles, identify relevant professional networks, and maintain these networks to support personal and organisational development. You'll develop skills in communication, rapport building, and trust within professional relationships.
What you'll be able to do
- Understand the principles of effective networking in a professional context
- Identify relevant professional networks for personal and organisational development
- Maintain and utilise professional networks to achieve objectives
Employee rights and responsibilities Real unit · City & Guilds Limited
This unit provides learners with knowledge of the roles of various organisations and industries within the UK economy. You'll also understand employers' expectations regarding employee conduct and their own rights and responsibilities in the workplace.
What you'll be able to do
- Understand the role of different organisations and industries in the wider economy.
- Understand employers’ expectations regarding employee conduct and performance.
- Understand employees’ rights and obligations within the workplace.
Encourage innovation Real unit · City & Guilds Limited
You'll learn to encourage innovation by identifying opportunities, generating and testing ideas, and implementing improvements. The unit covers fostering a culture that supports innovation and managing change effectively.
What you'll be able to do
- Identify opportunities for innovation within the team and the wider organisation, recognising areas for improvement and potential new ideas.
- Generate and test ideas for innovation and improvement, using appropriate techniques to evaluate feasibility and potential impact.
- Implement innovative ideas and improvements effectively, managing the process and communicating changes to relevant stakeholders.
Evaluate the provision of business travel or accommodation Real unit · City & Guilds Limited
You'll study the provision of business travel and accommodation arrangements, including legal requirements and employee needs. The unit develops skills to evaluate existing arrangements and recommend improvements for effectiveness and cost-efficiency.
What you'll be able to do
- Understand the key considerations when providing business travel or accommodation arrangements for an organisation
- Evaluate the quality and effectiveness of existing business travel or accommodation arrangements within an organisation
- Recommend practical and cost-effective improvements to organisational business travel or accommodation arrangements, based on a thorough evaluation
Handle mail Real unit · City & Guilds Limited
This unit covers procedures for handling incoming and outgoing mail, including different types of mail and confidentiality considerations. You'll learn to sort, distribute, record, and maintain organised mail systems in accordance with organisational requirements.
What you'll be able to do
- Understand the procedures for dealing with different types of mail
- Deal with incoming mail in a timely and organised manner
- Deal with outgoing mail according to organisational procedures
Implement and maintain business continuity plans and processes Real unit · City & Guilds Limited
You'll gain knowledge and skills to plan, implement, and maintain business continuity plans and processes. The unit covers identifying potential disruptions, recovery strategies, and adapting plans to ensure ongoing organisational resilience.
What you'll be able to do
- Plan for the implementation of business continuity plans and processes, considering potential disruptions and recovery strategies
- Implement business continuity plans and processes effectively, ensuring minimal disruption to operations
- Maintain the fitness for purpose of on-going business continuity plans and processes, adapting to changing circumstances and emerging threats
Implement change Real unit · City & Guilds Limited
This unit provides knowledge of change management principles and their application in organisations. You'll plan, manage, and evaluate change initiatives, considering impacts on individuals and teams and ensuring stakeholder engagement.
What you'll be able to do
- Understand the fundamental principles of change management and their application in an organisational context.
- Plan the implementation of change initiatives, considering potential challenges and developing mitigation strategies.
- Manage the implementation of a change plan, ensuring effective communication and stakeholder engagement.
- Evaluate the effectiveness of the implementation of change plans, identifying areas for improvement and learning.
Maintain and issue stationery and supplies Real unit · City & Guilds Limited
This unit covers effective management of stationery and supplies, including stock control methods and ordering considerations. You'll learn to organise storage, monitor usage, process requests, and maintain accurate records.
What you'll be able to do
- Understand the maintenance of stationery and supplies, including stock control and ordering procedures
- Maintain stocks of stationery and supplies, including organising storage and monitoring usage
- Issue stock of stationery and supplies, including processing requests and maintaining records
Manage a budget Real unit · City & Guilds Limited
It teaches you to identify financial requirements, set budgets aligned with organisational goals, manage expenditure, and evaluate budget performance. You'll apply financial regulations and guidelines to support effective budget management.
What you'll be able to do
- Understand how to identify financial requirements within an organisation or department.
- Understand how to set budgets that align with organisational goals and financial constraints.
- Manage a budget effectively, monitoring expenditure and ensuring adherence to financial guidelines.
- Evaluate the use of a budget, analysing variances and identifying opportunities for cost optimisation.
Manage a project Real unit · City & Guilds Limited
This unit provides learners with an understanding of project management principles and processes. You'll plan, manage, and evaluate projects, ensuring objectives are met through effective communication and collabouration.
What you'll be able to do
- Understand the key principles and processes involved in the management of a project
- Plan a project, including defining objectives, scope, and resources
- Manage a project, ensuring it stays on track and within budget
- Evaluate the effectiveness of a project against its original objectives
Manage an office facility Real unit · City & Guilds Limited
You'll gain an understanding of office facility management, including maintenance, security, resource allocation, and health and safety regulations. The unit develops skills to manage and maintain an office environment effectively to support organisational operations.
What you'll be able to do
- Understand the key aspects of managing an office facility, including maintenance, security, and resource allocation
- Effectively manage and maintain an office facility to ensure a safe, productive, and well-functioning work environment
Manage business risk Real unit · City & Guilds Limited
This unit covers business risk management concepts, including risk identification, assessment, prioritisation, and mitigation. You'll develop strategies to address risks and implement controls to support organisational objectives.
What you'll be able to do
- Understand the management of business risk, including identification, assessment, and prioritisation
- Address business risk through appropriate strategies and actions
- Mitigate business risk by implementing controls and monitoring their effectiveness
Manage individuals' development in the workplace Real unit · City & Guilds Limited
You'll learn to conduct fair and objective performance appraisals, provide constructive feedback, and identify development needs. This unit supports managing individual learning and development through coaching, mentoring, and training opportunities.
What you'll be able to do
- Carry out performance appraisals fairly and objectively, providing constructive feedback and identifying areas for development.
- Support the learning and development of individual team members, providing coaching, mentoring, and access to relevant training opportunities.
Manage individuals’ performance Real unit · City & Guilds Limited
You'll understand causes of underperformance and support strategies to manage it. It develops skills to set performance expectations, provide feedback, and apply disciplinary procedures to manage individuals’ performance effectively.
What you'll be able to do
- Understand the management of underperformance in the workplace, including identifying causes, implementing support strategies, and following disciplinary procedures
- Manage individuals' performance in the workplace by setting clear expectations, providing regular feedback, and addressing performance issues promptly and fairly
Manage legal case files Real unit · City & Guilds Limited
This unit covers the management of legal case files, including relevant legislation, procedures, and data protection requirements. You'll learn to organise and maintain case files accurately and confidentially.
What you'll be able to do
- Understand the management of legal case files, including relevant legislation and procedures
- Manage case files effectively, ensuring accuracy, confidentiality, and compliance
Manage personal and professional development Real unit · City & Guilds Limited
It teaches you to identify personal and professional development needs and create a development plan aligned with organisational objectives. You'll implement, review, and maintain their plan, utilising appropriate resources to support ongoing growth.
What you'll be able to do
- Accurately identify personal and professional development requirements based on self-assessment and organisational needs
- Effectively implement and fulfil a personal and professional development plan, utilising appropriate learning resources and opportunities
- Regularly review and update a personal and professional development plan to ensure its continued relevance and effectiveness in meeting evolving needs
Manage physical resources Real unit · City & Guilds Limited
You'll learn to identify, obtain, and manage physical resources within a work area. The unit covers assessing resource availability, justifying needs, and ensuring effective use in line with organisational procedures.
What you'll be able to do
- Identify the need for physical resources within a specific work area or department.
- Obtain physical resources through appropriate channels, adhering to organisational procedures.
- Manage the use of physical resources effectively, ensuring they are used efficiently and maintained appropriately.
Manage team performance Real unit · City & Guilds Limited
This unit provides knowledge of managing team performance, including setting goals, allocating work, assuring quality, and managing communication. You'll learn to promote effective collabouration and successful team outcomes.
What you'll be able to do
- Understand the key principles of managing team performance effectively
- Understand the factors that contribute to successful team performance
- Allocate work to team members based on their skills and abilities
- Assure the quality of work produced by the team
- Manage communication channels within a team
- Promote effective communication amongst team members
Monitor information systems Real unit · City & Guilds Limited
This unit covers the use of information systems in organisations, including types such as CRM and ERP, their support for business functions, and data security importance. You'll learn to monitor systems for effective operation and identify potential issues.
What you'll be able to do
- Understand how information systems are used within an organisation to support business functions.
- Monitor information systems to ensure their effective operation and identify potential issues.
Negotiate in a business environment Real unit · City & Guilds Limited
You'll understand the principles underpinning negotiation and develop skills to prepare for and conduct business negotiations. This unit emphasises effective communication, ethical behaviour, and achieving mutually beneficial outcomes.
What you'll be able to do
- Understand the principles underpinning negotiation, including preparation, communication, and compromise
- Prepare for business negotiations by researching the other party, defining objectives, and developing strategies
- Carry out business negotiations by communicating effectively, building rapport, and reaching mutually beneficial agreements
Organise and deliver customer service Real unit · City & Guilds Limited
You'll understand how customer service delivery is organised and develop skills to plan and deliver customer service effectively. The unit emphasises communication, coordination, and resource management to meet customer needs.
What you'll be able to do
- Understand how to organise customer service delivery within an organisation.
- Plan the delivery of customer service to meet customer needs.
- Deliver customer service in line with organisational procedures and customer expectations.
Organise business travel or accommodation Real unit · City & Guilds Limited
This unit equips learners with knowledge and skills to organise business travel or accommodation for others. You'll understand procedures, consider relevant factors such as budget and accessibility, and make accurate arrangements following organisational policies.
What you'll be able to do
- Understand the procedures for organising business travel or accommodation for others
- Understand the factors to consider when organising business travel or accommodation, such as budget, location, and accessibility
- Research suitable business travel or accommodation options based on given requirements
- Compare different travel and accommodation options and present them clearly
- Make business travel or accommodation arrangements accurately and efficiently
- Confirm bookings and communicate relevant details to the traveller
Participate in a project Real unit · City & Guilds Limited
You'll understand project management principles, including lifecycle stages, planning, risk management, and team roles. The unit develops skills to contribute to project tasks, communicate progress, and support the successful delivery of projects.
What you'll be able to do
- Understand the fundamental principles of project management, including planning, execution, and monitoring
- Support the delivery of a project by contributing to tasks, communicating effectively, and adhering to project timelines
Prepare for and support quality audits Real unit · City & Guilds Limited
This unit provides understanding of quality management principles and the role of quality audits. You'll learn to prepare documentation, support audit processes, and contribute to maintaining organisational quality standards.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare for quality audits, ensuring all necessary documentation and processes are in place
- Support quality audits by providing information and assistance to auditors
Prepare specifications for contracts Real unit · City & Guilds Limited
You'll understand the principles and regulatory requirements for preparing contract specifications. The unit develops skills to produce clear, concise, and accurate specifications that comply with industry standards and organisational procedures.
What you'll be able to do
- Understand the fundamental principles that underpin the preparation of specifications for contracts.
- Understand the regulatory requirements and industry best practices related to contract specifications.
- Prepare clear, concise, and accurate specifications for contracts, in accordance with relevant standards and organisational procedures.
Prepare text from notes using touch typing Real unit · City & Guilds Limited
You'll develop touch typing skills to produce accurate text from notes efficiently. This unit covers transcription techniques, error correction, proofreading, and formatting to ensure clear and well-presented text documents.
What you'll be able to do
- Understand how to accurately interpret and transcribe information from notes
- Produce clear and accurate text documents using touch typing techniques
- Format text documents appropriately
Prepare text from recorded audio instruction Real unit · City & Guilds Limited
You'll learn to prepare text from recorded audio instructions accurately and efficiently. The unit emphasises effective listening, transcription techniques, and meeting required standards for transcription quality.
What you'll be able to do
- Understand the preparation of text from recorded notes, including listening skills and transcription techniques
- Prepare text accurately and efficiently from recorded notes, meeting required standards
Prepare text from shorthand Real unit · City & Guilds Limited
It teaches you to understand and apply shorthand principles to prepare text accurately. You'll develop skills in note-taking using shorthand, transcribing notes into text, and proofreading to meet speed and accuracy standards.
What you'll be able to do
- Understand how to use shorthand to create text, including the principles of shorthand and transcription techniques
- Use shorthand to prepare text accurately and efficiently, meeting required standards
Presentation Software Real unit · City & Guilds Limited
You'll learn to use presentation software effectively, including inputting and combining text and images, structuring and formatting presentations, and preparing interactive slideshows for delivery.
What you'll be able to do
- Input and combine text and other information within presentation slides
- Use presentation software tools to structure, edit and format presentations
- Prepare interactive slideshow for presentation
Principles of Social Media within a Business Real unit · City & Guilds Limited
This unit covers the integration of social media within business objectives and marketing strategies. You'll understand how to select appropriate social media tools and channels, measure their success, and recognise the impact of social media policies and guidelines on business operations.
What you'll be able to do
- Understand how Social Media fits into the objectives of a business, aligning social media activities with overall business goals.
- Understand how Social Media fits into the marketing of a business, integrating social media into the marketing strategy.
- Understand how to select Social Media tools and channels for a business, considering their suitability for different purposes and audiences.
- Understand how to measure the success of using social media tools and channels, tracking key metrics and analysing performance.
- Understand how social media policy and guidelines can impact a business, ensuring responsible and ethical use of social media.
- Monitor how a business is using Social Media, tracking activities and identifying potential issues.
Principles of administration Real unit · City & Guilds Limited
You'll explore the principles of administration, focusing on managing office facilities, health and safety compliance, meeting procedures, team supervision, and event organisation. The unit develops knowledge to ensure safe, efficient, and effective administrative environments.
What you'll be able to do
- Understand how to manage an office facility to ensure a safe and efficient working environment
- Understand health and safety regulations and procedures in a business environment
- Understand how to take accurate and comprehensive minutes of meetings
- Understand how to chair, lead and manage meetings effectively
- Understand how to supervise an administration team to achieve organisational goals
- Understand how to organise events, including planning, logistics, and evaluation
Principles of business Real unit · City & Guilds Limited
You'll understand business market structures, innovation and growth strategies, financial management, budgeting, and sales and marketing principles. The unit covers analysis of market dynamics and factors influencing supply and demand.
What you'll be able to do
- Understand the characteristics and dynamics of different business markets
- Understand the importance of business innovation and growth strategies
- Understand the principles of financial management within a business context
- Understand the processes involved in business budgeting and financial planning
- Understand the key concepts and techniques of sales and marketing
Principles of business communication and information Real unit · City & Guilds Limited
This unit provides learners with knowledge of negotiation principles, presentation delivery, bespoke business document creation, and business information systems. You'll understand strategies and techniques relevant to effective business communication.
What you'll be able to do
- Understand the principles of effective negotiation in a business environment, including strategies for achieving mutually beneficial outcomes.
- Understand how to develop and deliver engaging and informative presentations to a variety of audiences.
- Understand how to create bespoke business documents, tailored to specific purposes and audiences, ensuring clarity and professionalism.
- Understand the role and function of information systems in a business environment, including their impact on communication and information management.
Principles of digital marketing and research Real unit · City & Guilds Limited
This unit provides learners with foundational knowledge of digital marketing and research. You'll explore digital marketing roles, search engine optimisation, internet-based marketing research, and the design and use of digital marketing technologies.
What you'll be able to do
- Understand the role and requirements of digital marketing in contemporary business
- Understand the principles of search engine optimisation (SEO) to improve online visibility
- Understand the principles of marketing research using the internet and digital tools
- Understand the principles of digital marketing device and message design for different target audiences
- Understand how to use digital technology for marketing purposes, including social media and email marketing
Principles of leadership and management Real unit · City & Guilds Limited
You'll study the principles of effective decision-making, various leadership styles and models, and the roles and functions of management. The unit also covers performance measurement to support leadership and management within organisations.
What you'll be able to do
- Understand the principles of effective decision making within an organisation
- Understand different leadership styles and models and their application in different situations
- Understand the role, functions and processes of management within an organisation
- Understand how to use performance measurement techniques to monitor and improve organisational performance
Principles of market research Real unit · City & Guilds Limited
This unit covers the principles of market research, including why organisations commission research and how to design projects to meet specific objectives. You'll understand methods of data collection and techniques for interpreting and evaluating marketing data.
What you'll be able to do
- Understand the basis on which market research is commissioned by organisations
- Understand how to design market research projects to meet specific objectives
- Understand the principles of marketing data collection methods and techniques
- Understand the principles of marketing data interpretation and evaluation to inform decision-making
Principles of marketing and evaluation Real unit · City & Guilds Limited
This unit covers marketing principles such as market segmentation, opportunity assessment, strategy development, and evaluation. You'll understand how to identify market trends and assess marketing strategy effectiveness using key performance indicators.
What you'll be able to do
- Understand the principles of market segmentation and its importance in marketing.
- Understand how to assess market opportunities for new products and/or services, considering market trends and competitor analysis.
- Understand the principles of marketing strategy development, including target market identification and marketing mix decisions.
- Understand how to evaluate the effectiveness of a marketing strategy using key performance indicators (KPIs).
Principles of marketing stakeholder relationships Real unit · City & Guilds Limited
You'll study marketing stakeholder relationships, including identifying key stakeholders and their interests. The unit covers building, managing, monitoring, and controlling these relationships through effective communication and collabouration.
What you'll be able to do
- Understand marketing stakeholder relationships, including identifying key stakeholders and their interests.
- Understand how to build and manage marketing stakeholder relationships through effective communication and collaboration.
- Understand how to monitor and control marketing stakeholder relationships to ensure alignment with marketing objectives.
Procure products and/or services Real unit · City & Guilds Limited
You'll learn to identify procurement requirements, select suitable suppliers, and purchase products or services following organisational procedures. The unit covers defining specifications and documenting procurement needs clearly.
What you'll be able to do
- Identify procurement requirements for specific products and/or services within a business context
- Select suitable suppliers based on pre-determined criteria such as cost, quality, and delivery times
- Buy products and/or services in accordance with organisational procedures and budgetary constraints
Produce business documents Real unit · City & Guilds Limited
It teaches you to prepare and distribute professional business documents. You'll understand different document types, their key features, and the importance of accuracy and clarity in letters, reports, and presentations.
What you'll be able to do
- Understand how to prepare business documents, including letters, reports, and presentations
- Prepare business documents that are accurate, clear, and professional
- Distribute business documents effectively, using appropriate methods such as email, post, or intranet
Produce minutes of meetings Real unit · City & Guilds Limited
You'll understand the purpose and methods of taking minutes and develop skills to take comprehensive notes during meetings. This unit enables the production of clear, accurate minutes that reflect key decisions and actions.
What you'll be able to do
- Understand how to take minutes of meetings effectively
- Take accurate and comprehensive notes of meetings
- Produce clear, concise, and accurate minutes of meetings
Promote equality, diversity and inclusion in the workplace Real unit · City & Guilds Limited
You'll explore organisational and personal aspects of equality, diversity and inclusion in the workplace. This unit enables them to understand relevant policies, legal frameworks, and demonstrate practical support for promoting these values within their organisation.
What you'll be able to do
- Understand the organisational policies and procedures related to equality, diversity and inclusion in the workplace.
- Understand the personal responsibilities and behaviours that promote equality, diversity and inclusion in the workplace.
- Support equality, diversity and inclusion in the workplace through practical actions.
Provide administrative support for meetings Real unit · City & Guilds Limited
You'll gain knowledge of the administrative processes involved in organising meetings. The unit develops skills to prepare for meetings, including booking venues and distributing materials, and to support meeting administration effectively.
What you'll be able to do
- Understand the administrative processes involved in organising and supporting meetings
- Make administrative preparations for meetings, including booking rooms and preparing materials
- Support the administration of meetings by taking minutes and managing attendees
Provide administrative support in schools Real unit · City & Guilds Limited
You'll understand administration within a school environment and develop skills to provide effective administrative support. The unit includes operating school systems and procedures to support teaching, learning, and school management.
What you'll be able to do
- Understand administration within a school environment, including its purpose and key functions
- Provide administrative services to support the effective operation of a school
- Operate school administrative systems and procedures in line with school policies
Recruitment, selection and induction practice Real unit · City & Guilds Limited
You'll study principles and theories underpinning recruitment, selection, and induction practices. The unit develops skills to recruit suitable candidates, select appropriate individuals for roles, and induct new employees in alignment with organisational goals.
What you'll be able to do
- Understand the fundamental principles and established theories that underpin effective recruitment, selection, and induction practices.
- Recruit suitable candidates into an organisation, adhering to legal and ethical guidelines.
- Select the most appropriate individuals for specific roles based on defined criteria and assessment methods.
- Induct new employees into an organisation, providing them with the necessary information and support to succeed in their roles.
Resolve administrative problems Real unit · City & Guilds Limited
This unit covers principles and methodologies for resolving administrative problems. You'll identify common issues, apply systematic problem-solving techniques, and use effective communication strategies to implement and evaluate solutions.
What you'll be able to do
- Understand the principles underpinning the effective resolution of administrative problems, including problem-solving methodologies and communication strategies.
- Identify administrative problems within a business context, recognising their potential impact on organisational efficiency.
- Resolve identified administrative problems, implementing appropriate solutions and evaluating their effectiveness.
Resolve customers’ complaints Real unit · City & Guilds Limited
This unit covers organisational policies and procedures for managing customer complaints. You'll learn to communicate effectively and empathetically, acknowledge and respond to complaints, and follow resolution processes to achieve satisfactory outcomes.
What you'll be able to do
- Understand the processes involved in monitoring and resolving customers’ complaints, including relevant policies and procedures
- Deal with customers’ complaints in a professional and timely manner, aiming to achieve a satisfactory resolution
Spreadsheet Software Real unit · City & Guilds Limited
This unit equips learners with skills to use spreadsheet software to enter, edit, and organise numerical and other data. You'll apply formulas and data analysis tools, and present information clearly through formatting and publishing techniques.
What you'll be able to do
- Use a spreadsheet to enter, edit, and organise numerical and other data efficiently.
- Select and use appropriate formulas and data analysis tools and techniques to meet specified requirements.
- Use tools and techniques to present, format, and publish spreadsheet information in a clear and professional manner.
Store and retrieve information Real unit · City & Guilds Limited
You'll explore principles of information storage and retrieval systems, including electronic and physical methods. The unit develops skills to gather, store securely, and retrieve information accurately while adhering to data protection regulations.
What you'll be able to do
- Understand the principles of information storage and retrieval systems
- Gather and store information accurately and securely
- Retrieve information efficiently and effectively when required
Support environmental sustainability in a business environment Real unit · City & Guilds Limited
This unit provides knowledge of environmental sustainability principles within a business context, including relevant legislation and operational impacts. You'll implement best practices focusing on resource efficiency and sustainability measures.
What you'll be able to do
- Understand the principles that support environmental sustainability within a business environment, including relevant legislation and regulations.
- Implement best practices for environmental sustainability within a business environment, taking into account resource efficiency and waste reduction.
Understand the customer service environment Real unit · City & Guilds Limited
This unit provides learners with knowledge of customer service concepts, including customer expectations, service standards, and the relationship between customer service and brand reputation. You'll also understand the structure of customer service and relevant legislation.
What you'll be able to do
- Understand the concepts and practices underpinning customer service delivery, including customer expectations and service standards.
- Understand the relationship between customer service and a brand, including how customer service impacts brand reputation and customer loyalty.
- Understand the structure of customer service within an organisation, including roles, responsibilities, and reporting lines.
- Understand the implications of legislation on customer service delivery, including data protection and consumer rights.
Using Email Real unit · City & Guilds Limited
You'll learn to use email software effectively for professional communication. The unit covers composing grammatically correct emails, managing inboxes efficiently, and utilising email features to streamline communication processes.
What you'll be able to do
- Use e-mail software tools and techniques to compose and send messages effectively
- Manage the use of e-mail software effectively to ensure efficient communication and organisation
Website Software Real unit · City & Guilds Limited
This unit equips learners with skills to create structured and styled websites using HTML and CSS. You'll select and use website software tools to develop, publish, and test multi-page websites featuring multimedia and interactive elements.
What you'll be able to do
- Create website structures using appropriate markup languages (e.g., HTML)
- Create website styles using appropriate styling languages (e.g., CSS)
- Use structures and styles effectively to produce well-organised and visually appealing websites
- Select appropriate website software tools for developing websites
- Use website software features to create multiple page websites
- Develop websites with multimedia elements, such as images, audio, and video
- Incorporate interactive features into websites, such as forms and animations
- Publish websites to a web server or hosting platform
- Test websites thoroughly to ensure functionality and compatibility
- Test websites across different browsers and devices
- Test websites for accessibility and usability
Word Processing Software Real unit · City & Guilds Limited
This unit equips learners with skills to create, format, and present word processing documents. You'll accurately enter and combine text with other information, modify layouts and styles, and use software tools to produce professional documents.
What you'll be able to do
- Enter and combine text and other information accurately within word processing documents
- Create and modify appropriate layouts, structures and styles for word processing documents
- Use word processing software tools and techniques to format and present documents effectively to meet requirements
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Assess market opportunities
- Standard
Contribute to information security architecture activities
- Standard
Contribute to information security audit, compliance and assurance activities
- Standard
Develop and maintain working relationships with stakeholders in social marketing programmes
- Standard
Organise and coordinate business travel and accommodation
- Standard
Plan, obtain and evaluate stakeholder feedback
- Standard
Procure external services or supplies
- Standard
Respond to complaints and resolve problems within your organisational service standards
- Standard
Store, share, retrieve and archive information
- Standard
Support negotiations in a business environment
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 3 records
- 3 records
- 3 records
- 1 record
- 1 record
- 3 records
Showing 6 roles, drawn from 30 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Event Coordinator
This work can lead to roles such as senior brand experience producer, running whole events, or lead brand experience strategist, shaping the concept behind them.
See the whole journey05The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Administer financeAdminister human resource recordsAdminister legal filesAdminister parking and traffic challenges, representations and civil parking appealsAdminister parking and traffic debt recoveryAdminister parking dispensationsAdminister statutory parking and traffic appealsAdminister the recruitment and selection process
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Negotiate in a business environment”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Negotiate in a business environment” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Principles of digital marketing and research” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Contribute to the development and implementation of an information system” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Administer finance” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
City & Guilds Level 3 Diploma in Business Administration
- Assess market opportunities
- Contribute to information security architecture activities
- Contribute to information security audit, compliance and assurance activities
- Develop and maintain working relationships with stakeholders in social marketing programmes
- Organise and coordinate business travel and accommodation
- Plan, obtain and evaluate stakeholder feedback
- Procure external services or supplies
- Respond to complaints and resolve problems within your organisational service standards
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Administer finance, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will understand key financial terms and principles relevant to administration. This unit develops practical skills to administer finance, including accurate record-keeping, processing payments, and managing expenditure within organisational guidelines.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 3 Diploma in Business Administration
76 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Administer finance
- Administer human resource records
- Administer legal files
- Administer parking and traffic challenges, representations and civil parking appeals
- Administer parking and traffic debt recovery
- Administer parking dispensations
and 70 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.