United Kingdom · Operations · Senior (5-8 years)

Senior Import/Export Coordinator

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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One email: what AI is changing in this job, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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Experience bandSenior (5-8 years)
Direct reportsNo direct reports
Reports toInternational Logistics Manager
UK framework levelUsually a professional owning their own work, or leading a small team

Also advertised as Senior Logistics Specialist · Trade Compliance Officer · Senior Global Trade Operations Analyst

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

OTHM Level 5 Diploma in Logistics and Supply Chain Management. OTHM Qualifications · Level 5 · covers 1 of 10 standards

City & Guilds Level 3 Certificate in Logistics Operations City & Guilds Limited · Level 3 · covers 2 of 10 standards

Highfield Level 3 Diploma In Driving Goods Vehicles (RQF) Highfield Qualifications · Level 3 · covers 1 of 10 standards

Open Awards Level 2 Certificate in International Supply Chain Logistics Open Awards · Level 2 · covers 1 of 10 standards

Open Awards Level 2 Diploma in International Supply Chain Logistics (RQF) Open Awards · Level 2 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Contract and Financial Management OTHM Level 5 Diploma in Logistics and Supply Chain Management.

International road transport operations City & Guilds Level 3 Certificate in Logistics Operations

Organise the preparation of documentation for the transportation of goods Highfield Level 3 Diploma In Driving Goods Vehicles (RQF)

Introduction to Exporting within Supply Chain Logistics Open Awards Level 2 Certificate in International Supply Chain Logistics

The future skills this job leans on

Frontier Fluency the next wave, beyond mainstream AI

Foresight Fluency seeing round the corner

Systems Fluency seeing the whole picture

Trust Fluency keeping the digital world safe

Start my Senior Import/Export Coordinator plan, free

Your Plan Illustration

Built for Senior Import/Export Coordinator

4 units that map to this job, from the qualifications that cover it.

Contract and Financial Management OTHM Qualifications · covers 1 of 10 standards Level 5
International road transport operations City & Guilds Limited · covers 2 of 10 standards Level 3
Organise the preparation of documentation for the transportation of goods Highfield Qualifications · covers 1 of 10 standards Level 3
Introduction to Exporting within Supply Chain Logistics Open Awards · covers 1 of 10 standards Level 2

These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Import/Export Coordinator?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

Digital Trade Platform Navigation
Supply Chain Resilience & Risk Modelling

Why each one is rising

The future skills this job leans on

Frontier Fluencythe next wave, beyond mainstream AI
Foresight Fluencyseeing round the corner
Systems Fluencyseeing the whole picture
Trust Fluencykeeping the digital world safe

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Import/Export Coordinator plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

A Senior Import/Export Coordinator manages international shipments, sorting out customs issues and keeping goods moving on time.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

SAP S/4HANA (GTS module) or Oracle NetSuite Advanced

Configuring shipment routes, troubleshooting data discrepancies, auditing data for compliance, and training junior staff on system workflows. You're not just using it; you're optimising it.

WiseTech Global (CargoWise One) or E2open Expert

Managing complex customs entries (e.g., TIBs, drawbacks), resolving customs rejections independently, and auditing broker performance directly within the platform. You're the go-to person for this software.

UK Customs Declaration Service (CDS) or equivalent national portals Advanced

Filing complex declarations directly, managing company accounts, resolving portal-specific errors, and running compliance reports. You know the ins and outs of the government systems.

Flexport, myKN (Kuehne+Nagel), or Maersk.com Advanced

Negotiating spot rates, managing allocations, analysing carrier performance data directly from portals, and resolving booking discrepancies. You're actively using these platforms to get the best service.

Microsoft Excel & Power BI Expert Excel, Intermediate Power BI

Using Power Query for advanced data cleaning, building and maintaining complex shipping manifests and cost tracking sheets in Excel. You'll also build basic Power BI dashboards to track landed costs and carrier KPIs, moving beyond just raw data.

MS Teams or Slack Proficient

Organising channels and groups for specific projects, using integrations (e.g., SharePoint) to manage and share trade compliance documentation effectively, and managing real-time communication during urgent shipment issues.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choice	Coming in	Where you are now	The step above
HTS Classification for new products	Proposes initial classification based on guidance, always reviewed by Senior Coordinator.	Independently classifies routine products, escalates complex cases to Senior Coordinator.	Definitively determines classification for all products, including complex cases, and defends choices during audits. Mentors others on GRIs.
Resolution of Customs Holds	Collects required documents and information under supervision, informs supervisor of hold.	Independently gathers information and communicates with broker, proposes initial actions to manager.	Leads the entire resolution process, directly liaises with broker/customs, identifies root cause, and implements corrective actions to prevent recurrence. Informs manager of progress.
Carrier/Freight Forwarder Selection for urgent shipments	Obtains quotes from pre-approved list, presents options to supervisor.	Obtains quotes, evaluates options based on cost/transit, recommends best choice to manager for approval.	Independently selects and books carriers for urgent or complex shipments within pre-approved budget limits (£10K). Negotiates spot rates. Informs manager of booking.
Process Improvement for Trade Documentation	Follows existing documentation procedures.	Identifies minor inefficiencies in documentation, suggests small improvements to manager.	Designs and implements significant improvements to documentation workflows, creates new templates, and rolls out changes to the team after manager approval. Owns the update process.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Reduction in Demurrage & Detention Costs

How much we pay in fees for containers sitting too long at ports or warehouses.

Target · Reduce costs by 15% year-on-year for your assigned lanes.

If last year we spent £10,000 on demurrage for North Atlantic routes, you'd aim to keep it under £8,500 this year by proactively managing clearances and pickups.

On-Time Delivery (OTD) Percentage for Complex Shipments

The percentage of your challenging shipments that arrive at their final destination within the originally quoted or revised ETA.

Target · Maintain 95% OTD for all shipments you manage, even after accounting for unavoidable external delays.

Out of 100 complex air freight shipments, 96 arrived within the agreed window, meaning a 96% OTD, even with a couple of weather delays you proactively managed.

Duty & Tax Accuracy Rate

The percentage of customs declarations where the declared duties and taxes match the final assessment, avoiding amendments or penalties.

Target · Achieve a 99.5% accuracy rate on all customs entries you prepare or review.

Out of 200 declarations reviewed, only one had a minor tariff code error that was caught and corrected before a penalty was issued, giving a 99.5% accuracy.

Lead Time Reduction for Problem Shipments

How quickly you can resolve unexpected issues (like customs holds or rolled cargo) and get a delayed shipment back on track, compared to standard resolution times.

Target · Reduce resolution time for critical delays by 20% compared to average, minimising impact on overall lead time.

A customs hold usually adds 5 days. You stepped in, provided additional documentation, and got it released in 3 days, saving 2 days of delay.

Problem Resolution Effectiveness

Your ability to calmly and methodically resolve complex, non-routine shipping issues, minimising disruption and cost.

You're the first person the junior team comes to with tricky problems. You consistently present solutions, not just problems, to your manager. Post-incident reviews show clear, effective actions you took to mitigate impact. You don't just escalate
you bring options.

Internal Stakeholder Satisfaction

How well you keep internal teams informed and manage their expectations, especially during delays or complex processes.

Sales and Procurement actively praise your proactive communication. You get fewer 'where is my stuff?' emails because you've already provided updates. Other departments trust your advice on shipping options and timelines. You're seen as a reliable partner, not just a processor.

Compliance Audit Readiness

The quality and organisation of your documentation and processes, ensuring we're always ready for a customs audit without scrambling.

Your digital filing system is always up-to-date and easily searchable. Internal spot checks of your files reveal no missing documents or inconsistencies. You can quickly pull together a complete audit trail for any given shipment, even months later.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy

Solving Complex Puzzles

You'll spend a good chunk of your day figuring out why a shipment is stuck, what documentation is missing, or how to get around an unexpected customs issue. It's rarely straightforward, and that's exactly what you enjoy.

A container is held for a VACIS exam in Felixstowe. You don't just forward the email; you immediately call the broker, check the manifest, and prepare a justification for release, getting it moving two days faster than expected.

Being the Go-To Expert

Junior team members will come to you with their trickiest questions. Sales will ask you for advice on shipping terms for new markets. You'll be the person who knows the Incoterms inside out and can explain the nuances of HTS classification.

A new product needs HTS classification, and the initial suggestion seems off. You dig into the GRIs and chapter notes, find the correct code, and explain to Product why it matters for duty rates.

Making a Tangible Difference

Your work directly impacts our costs, delivery times, and legal standing. You'll see the direct results of your meticulousness when a critical shipment clears customs without a hitch or when you negotiate a better rate to avoid a delay.

You identify a pattern of avoidable demurrage charges on a specific lane, propose a new process for document submission, and see those costs drop by 20% in the next quarter. That's real money saved.

What frustrates people

Chasing Documents: You'll spend a good 30% of your time hounding Procurement or suppliers for that correct commercial invoice that was due three days ago, and frankly, it's exhausting.
The 'Black Hole' of Transshipment: Losing all visibility of a container for 7-10 days when it's being moved between vessels at a massive hub like Singapore or Rotterdam is maddening. You just have to wait.
Unannounced Carrier Changes: A carrier unilaterally deciding to skip a port or change a vessel's rotation, adding a week to your transit time without warning, will test your patience.
Stakeholder Amnesia: You'll explain to the same sales manager for the fifth time why you can't control U.S. Customs or that air freight costs significantly more than ocean freight. It happens.
The Tyranny of the Urgent: Your carefully planned day will often get derailed by an 'emergency' shipment that needs to be quoted and booked immediately, only to have the request cancelled two hours later. It's frustrating, but it's part of the game.
Supplier Incompetence: Receiving a container where the packing list doesn't match the physical contents creates a nightmare for the receiving warehouse and customs compliance. You're the one who has to sort it out.
Rate Volatility: Quoting a shipment on Monday only to find the spot market rate has jumped 25% by the time you get approval to book on Wednesday. It's a constant battle.

What this role does not give you

A perfectly predictable day-to-day routine; expect regular curveballs.
Complete control over external factors like port congestion or customs delays.
A role where all your work goes exactly as planned and every project makes it to completion without a hitch.
Minimal interaction with internal and external partners; you'll be talking to people constantly.

8Who you work with

This role directly impacts our operational efficiency, cost control, and regulatory compliance. Get it right, and we save thousands in potential fines and keep our inventory flowing. Get it wrong, and we face significant delays, extra costs like demurrage and detention, and potentially damage our reputation with customs authorities. You're essentially safeguarding our ability to trade internationally.

Inside the business

Sales Team (they want their goods yesterday)
Procurement Team (they need to know when components arrive)
Warehouse Operations (they need accurate inbound/outbound info)
Finance Team (they care about duties, taxes, and freight costs)
Product Development (for new product classifications)

Outside the business

Customs Brokers (our main point of contact for declarations)
Freight Forwarders & Carriers (who physically move our goods)
Customs Authorities (HMRC, Border Force, etc.)
Suppliers (for correct documentation)
Customers (for direct delivery queries on occasion)

9What you need before you start

Not a wish list. The things you would be expected to already have.

At least 2-3 years of hands-on experience as an Import/Export Coordinator, managing end-to-end shipments independently.
Proven ability to accurately prepare and review international trade documentation (Commercial Invoices, Packing Lists, BOLs, AWB's).
A solid working knowledge of Incoterms® 2020 and their practical application.
Experience with HTS classification for routine products and basic customs valuation principles.
Proficiency with an ERP/TMS system (like SAP or Oracle NetSuite) for shipment data entry and tracking.
Strong Excel skills, including VLOOKUPs, PivotTables, and basic formulas for data analysis.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Power BI/Tableau Dashboarding

We need to move beyond basic reports. Being able to design and maintain comprehensive, interactive logistics dashboards will allow us to visualise performance, identify trends, and model 'what-if' scenarios for network changes, giving leadership better insights.

DAX (Data Analysis Expressions) · Data Modelling · User Experience (UX) in Dashboards · Integration with ERP/TMS Data

This month: Complete an intermediate Power BI course (we'll fund it).
Next quarter: Build one new, interactive dashboard for your manager, focusing on a key metric like landed cost variance.
Month 3-6: Work with our data team to understand how to pull more complex data sets into Power BI.
Ongoing: Experiment with different visualisations and data stories to present your findings more effectively.

Quick win: Take one of your existing Excel reports and try to recreate it as a simple, interactive Power BI dashboard. It's about getting started.

AI-Powered Compliance & Optimisation Tools

The next generation of trade software will have AI built in, not just as a bolt-on. This means AI assisting with classification, optimising routes, predicting delays, and even flagging compliance risks. You'll need to know how to use these tools effectively and critically evaluate their outputs.

Machine Learning for HTS Classification · Predictive Analytics for Logistics · Automated Compliance Auditing · Ethical AI & Bias in Trade Data

This month: Experiment with publicly available AI tools (like ChatGPT or Claude) to ask questions about trade regulations or draft communication.
Next quarter: Research specific AI-powered trade compliance software solutions and identify potential benefits for our operations.
Month 3-6: Participate in any internal pilot programmes for new AI tools in Operations.
Ongoing: Read articles and whitepapers on AI in supply chain and logistics to stay informed.

Quick win: Use an AI tool to summarise a complex new customs regulation, then cross-reference it with official guidance. It's a great way to start understanding its capabilities and limitations.

11Staying current once you are in

What people here do to keep up

Regularly attend webinars and seminars from the Institute of Export & International Trade or other reputable trade bodies to stay current on regulatory changes.
Subscribe to industry newsletters and government updates (e.g., HMRC Trade Tariff updates) to be aware of new legislation or guidance.
Actively participate in internal knowledge-sharing sessions, leading discussions on complex case studies or new regulations.
Seek out opportunities to mentor junior colleagues, as teaching others is one of the best ways to solidify your own understanding.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Trade Platform Navigation

Governments and major trade blocs are moving towards fully digital customs declarations and trade platforms. Knowing how to navigate these, troubleshoot digital issues, and integrate our systems will be crucial for efficiency and compliance.

Single Window Systems
Blockchain in Supply Chain
API Integration for Customs
Electronic Certificates of Origin

Supply Chain Resilience & Risk Modelling

Recent global events (pandemics, geopolitical conflicts, Suez Canal blockages) have shown that supply chains are incredibly fragile. We need people who can not only react to disruptions but proactively identify risks and model their potential impact, helping us build a more robust network.

Scenario Planning
Dual Sourcing Strategies
Geo-political Risk Assessment
Contingency Planning

13What you’ll use

What you’ll use

Skills this role draws on

Technical

Incoterms® Rules Mastery
Harmonized Tariff Schedule (HTS) Classification
Customs Valuation & Landed Cost Calculation
Country of Origin Determination & Free Trade Agreements (FTAs)
International Trade Documentation
Freight Forwarder & Carrier Management

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

1
Import/Export Coordinator (L2) to Senior Coordinator (L3)
2-3 years as an L2
Skills to master
- Independent problem-solving for non-routine shipments, deep understanding of Incoterms and HTS, proactive communication with stakeholders, and informal mentorship.
You're ready to move on when
- Consistently handles all standard shipments without supervision and minimal errors.
- Successfully resolved 3-5 complex shipment issues (e.g., customs holds, rolled cargo) with effective solutions.
- Proactively identifies potential compliance risks and suggests mitigation strategies.
- Is the 'go-to' person for basic questions from newer team members.
2
Logistics Administrator / Customs Entry Clerk (L2) from a Brokerage
3-5 years in a brokerage environment
Skills to master
- Adapting to an in-house operations perspective, understanding broader supply chain impact, and managing direct internal stakeholder relationships.
You're ready to move on when
- Extensive experience with customs declarations and tariff classification across various product types.
- Proven ability to manage high volumes of entries and resolve discrepancies with customs.
- A strong desire to move from transactional processing to more strategic problem-solving and internal advocacy.
- Demonstrated ability to learn new internal systems and processes quickly.

15Where this role leads

The long view: This role can lead to international logistics management, or into director-level roles overseeing global logistics networks.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Import/Export Coordinator is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Contract and Financial Management, worked against Senior Import/Export Coordinator.

Contract and Financial Management Level 5

Applied to your work in Senior Import/Export Coordinator

This unit aims to provide learners with a comprehensive understanding of contract and financial management within the logistics sector. Learners will explore the principles of contract management, the processes involved in managing contracts effectively, and the fundamentals of financial management in logistics operations. Furthermore, learners will understand how finances are managed within a logistics organisation, including budgeting and cost control.

How the thinking builds

1 Remember
2 Understand
3 Apply
4 Analyse
5 Evaluate
6 Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

Start my Senior Import/Export Coordinator plan, free

See Your Progress Grow Illustration

Senior Import/Export Coordinator

Incoterms® Rules Mastery
Harmonized Tariff Schedule (HTS) Classification
Customs Valuation & Landed Cost Calculation
Country of Origin Determination & Free Trade Agreements (FTAs)
International Trade Documentation
Freight Forwarder & Carrier Management

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Import/Export Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

Lead Logistics Analyst / Trade Compliance Lead (L4)
3-5 years as a Senior Coordinator (L3)

This role moves you from primarily executing and problem-solving to analysing, optimising, and leading specific projects or small teams. You'll be defining 'how' we do things, not just 'what'.
- Advanced carrier performance analysis and contract review.
- Development and implementation of trade compliance programmes.
- Deep dive into supply chain mapping and risk assessment.
- Mentoring and potentially line management of 1-2 junior staff.
International Logistics Manager (L5)
5-8 years as a Senior Coordinator (L3), potentially with a stint as a Lead Analyst (L4)

This is a significant jump into full people management and functional ownership. You'll be accountable for the entire international logistics function, its budget, and a team of coordinators.
- Negotiating and managing global carrier contracts.
- Designing and implementing global logistics networks.
- Full P&L ownership for the logistics function.
- Developing and executing talent development plans for your team.

Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, a lot of the Import/Export Coordinator role involves repetitive tasks, chasing documents, and sifting through data. What if you could spend less time on the tedious bits and more time on the interesting challenges? That's exactly what AI can help you do.

We're investing in AI tools not to replace your expertise, but to give you superpowers. Imagine automating document processing, getting predictive insights on shipment delays, or having an AI suggest HTS codes. This isn't science fiction; it's happening now, and we want you to be at the forefront of using these tools to make your job more efficient and impactful.

Automated Document Processing

Use AI with Optical Character Recognition (OCR) to automatically pull key data like PO numbers, quantities, values, and HTS codes from commercial invoices, packing lists, and Bills of Lading. This pre-populates fields in our TMS or customs software, saving you hours of manual data entry and reducing errors. No more squinting at blurry PDFs!

Predictive Transit Time Analysis

Imagine an AI model analysing historical carrier data, current port congestion levels, live weather patterns, and upcoming holidays. It then gives you a far more accurate Estimated Time of Arrival (ETA) than the carrier's own schedule, and even flags shipments at high risk of delay before they happen. You'll be able to proactively inform stakeholders and plan contingencies, rather than reacting to surprises.

HTS Code Suggestion Engine

For new or complex products, an AI tool can analyse the product description, material composition, and intended use. It then suggests the top 3-5 most likely HTS codes, complete with supporting rationale and links to binding rulings. This dramatically accelerates the classification process, especially for diverse product catalogues, and helps ensure accuracy from the get-go.

Smart Status Communication

An AI agent can automatically draft and send milestone-based shipment status updates (e.g., 'Vessel departed from Shanghai', 'Arrived at Felixstowe port', 'Cleared customs, awaiting collection') to relevant internal distribution lists. This cuts down on the constant 'where is it?' emails and frees you up to focus on actual problem-solving, not just reporting.

Common questions

How do you become a Senior Import/Export Coordinator?

Common routes in include Import/Export Coordinator to Senior Coordinator (2-3 years as an L2) and Logistics Administrator / Customs Entry Clerk from a Brokerage (3-5 years in a brokerage environment). Times vary with prior experience.

Where can a Senior Import/Export Coordinator progress to?

This role can lead on to Lead Logistics Analyst / Trade Compliance Lead (3-5 years as a Senior Coordinator (L3)) and International Logistics Manager (5-8 years as a Senior Coordinator (L3), potentially with a stint as a Lead Analyst (L4)), depending on the skills you build.

What new skills matter most for a Senior Import/Export Coordinator?

Increasingly, Digital Trade Platform Navigation and Supply Chain Resilience & Risk Modelling. These are the skills our record of this role lists as growing.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Senior Import/Export Coordinator plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.

Senior Import/Export Coordinator

Where should we send it?

Two short quizzes about you

Will AI change your work as a Senior Import/Export Coordinator?

What's rising in its place

Digital Trade Platform Navigation

Supply Chain Resilience & Risk Modelling

Skills this role draws on

Technical

How you actually get there, here

Import/Export Coordinator (L2) to Senior Coordinator (L3)

Logistics Administrator / Customs Entry Clerk (L2) from a Brokerage

The credential is what you can do today. These are what keep you valuable.

Roles this leads to

One to one, on the work you already do

Everything else the record holds

The career path, and where it branches

Lead Logistics Analyst / Trade Compliance Lead (L4)

International Logistics Manager (L5)

Where AI is starting to help

Automated Document Processing

Predictive Transit Time Analysis

HTS Code Suggestion Engine

Smart Status Communication

Common questions

Want a read on where you stand?