How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer Open Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and Open Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Open Awards.

More on studying for a qualification

01What it is

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These are the units Open Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Open Awards. It does the teaching and the mapping. Open Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

Free first step

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The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.

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02The units

What each unit actually teaches you to do

Business Communication Real unit · Open Awards
You'll develop effective business communication skills in writing, telephone use, and meetings. The unit covers formal written communication, professional telephone etiquette, and constructive participation in meetings.

What you'll be able to do

  • Communicate formally in writing, using appropriate language and structure
  • Communicate effectively by telephone, using appropriate tone and etiquette
  • Take part in a meeting, contributing appropriately and respectfully
Communicating and Collaborating Online Real unit · Open Awards
This unit equips learners with skills to communicate and collabourate effectively online in social and professional contexts. You'll understand appropriate online behaviour, compose professional emails, and use online meeting technologies and digital networks.

What you'll be able to do

  • Communicate socially and professionally using technology, demonstrating appropriate online behaviour
  • Communicate effectively in a business context using email, adhering to professional standards
  • Communicate and collaborate using online meeting technology, participating effectively in virtual meetings
  • Communicate and collaborate using digital networks, sharing information appropriately and securely
  • Understand the use of blogs as a communication tool, recognising their potential benefits and drawbacks
Develop Effective Working Relationships with Colleagues in Logistics Operations Real unit · Open Awards
You'll understand the principles of developing effective working relationships with colleagues in logistics operations. The unit covers communication skills, respecting differing opinions, and contributing to a positive work environment, with opportunities to demonstrate these skills in practice.

What you'll be able to do

  • Develop effective working relationships with colleagues in logistics operations
  • Develop effective working relationships with colleagues in logistics operations
Developing Resilience Skills Real unit · Open Awards
You'll understand resilience and its impact on individuals and organisations. The unit covers factors influencing resilience in the workplace and strategies to develop resilience skills for managing challenges effectively.

What you'll be able to do

  • Understand the meaning of resilience and its impact on individuals and organisations
  • Understand the factors that affect an individual's resilience in the workplace
  • Understand strategies for developing an individual's resilience in the workplace
  • Develop resilience skills to manage challenges and setbacks effectively
Digital Career Development Real unit · Open Awards
It teaches you to develop and promote a positive digital reputation and online identity. You'll use social media and the internet to search and prepare applications for employment, build professional networks, and utilise technology to support personal and professional learning, including online interviews.

What you'll be able to do

  • Promote a digital reputation and online identity
  • Use social media and the internet to search and prepare applications for voluntary and paid employment
  • Use social media to build professional networks
  • Use technology to facilitate personal and professional learning and career progression
  • Take part in online/phone interviews
Effective Teamwork and Leadership Skills Real unit · Open Awards
You'll develop an understanding of effective teamwork and leadership skills, including the characteristics of effective teams, communication and collabouration, and the roles of team members. The unit also covers the skills and qualities of effective leaders and the relationship between team leaders and members, enabling learners to work in and lead team activities.

What you'll be able to do

  • Understand the factors that contribute to effective team working.
  • Understand the skills and characteristics involved in being an effective leader.
  • Understand the relationship between a team leader and team member.
  • Work effectively in a team activity.
  • Lead a team activity effectively.
  • Use effective team leader skills.
Introduction to Exporting within Supply Chain Logistics Real unit · Open Awards
This unit provides foundational knowledge of exporting within supply chain logistics. You'll explore the importance of exporting, key process stages, required documentation, customs regulations, and payment methods.

What you'll be able to do

  • Understand the principles of exporting within supply chain logistics.
  • Understand the requirements for exporting within supply chain logistics.
Introduction to Modes of Transportation in the Logistics Operations Real unit · Open Awards
This unit introduces learners to the main modes of transportation in logistics operations, focusing on shipping, air, and road transport. You'll explore the roles, advantages, disadvantages, and typical goods transported by each mode, providing a foundational understanding of their application in logistics.

What you'll be able to do

  • Understand the role that shipping transport plays in logistics operations.
  • Understand the role that air transport plays in logistics operations.
  • Understand the role that road transport plays in logistics operations.
Introduction to Trade Associations, Organisations and Regulating Bodies Real unit · Open Awards
This unit provides knowledge of trade associations, organisations, and regulatory bodies in supply chain logistics. You'll explore their roles in representing businesses, setting standards, and regulating industry practices.

What you'll be able to do

  • Understand the role of trade associations within supply chain logistics.
  • Understand the role of organisations within supply chain logistics.
  • Understand the role of regulatory bodies within supply chain logistics.
Manage own Performance in a Logistics Environment Real unit · Open Awards
You'll understand how to plan and prioritise work activities in a logistics environment and the importance of accountability. The unit also covers behaviours that support effective working relationships, respect for colleagues, and the ability to plan and take responsibility for own work.

What you'll be able to do

  • Understand how to plan work and be accountable to others
  • Understand how to behave in a way that supports effective working
  • Plan and be responsible for own work, supported by others
  • Support effective working
Safety and Wellbeing in a Digital Environment Real unit · Open Awards
You'll develop knowledge and skills to protect devices and data in digital environments. The unit covers device security, data protection, password management, and safe use of visual display screen equipment in line with health and safety legislation.

What you'll be able to do

  • Understand how to protect a range of devices and data in a digital environment.
  • Understand how to protect own devices and personal data in a digital environment.
  • Protect own devices and personal data in a digital environment.
  • Protect organisational data and transactions in a digital environment.
  • Use visual display screen equipment in line with health and safety legislation and procedures.
  • Understand how to manage own digital wellbeing.
Sustainability in Logistics and Supply Chain Operations Real unit · Open Awards
You'll gain an understanding of sustainability in logistics and supply chain operations. The unit covers environmental impacts, sustainable transport methods, and how effective route planning can reduce environmental harm.

What you'll be able to do

  • Understand the environmental impact of logistics operations, identifying key areas of concern
  • Understand forms of environmentally friendly and sustainable types of transport used in logistics and transport operations, evaluating their advantages and disadvantages
  • Understand how effective route planning can reduce the environmental impact of logistics operations, considering factors such as fuel consumption and emissions
Technology and Automation in Supply Chain Logistics Real unit · Open Awards
This unit covers the role of robotics, automation, and emerging technologies in supply chain logistics operations. You'll understand the benefits and limitations of these technologies, including e-fulfilment, and consider future technological developments within logistics.

What you'll be able to do

  • Understand the role of robotics and automation in supply chain logistics operations.
  • Understand the new generation of technologies that could feature in supply chain logistic operations in the future.
  • Understand the role of e-fulfilment in supply chain logistic operations.
Understand Freight Forwarding in Conjunction with International Supply Chain Logistics Real unit · Open Awards
You'll understand the role and services of freight forwarding within international supply chain logistics. The unit covers transport modes, documentation, insurance aspects, and freight rates associated with freight forwarding.

What you'll be able to do

  • Understand the role of freight forwarding within international supply chain logistics.
  • Understand the aspects of freight forwarding within international supply chain logistics.
  • Understand the characteristics of related transport modes in freight forwarding.
  • Understand the roles involved in freight forwarding.
  • Understand freight rates within international supply chain logistics.
Understand How to Obtain Relevant Information on Collection of Cargo Real unit · Open Awards
This unit provides learners with knowledge on obtaining relevant information for cargo collection. You'll identify information sources, understand procedures, verify accuracy, and manage problems arising from inaccurate information.

What you'll be able to do

  • Understand how to obtain relevant information on the collection of cargo, including documentation and procedures
  • Understand the importance of accurate and timely information when collecting cargo
  • Identify potential problems that may arise when obtaining information on the collection of cargo
  • Understand how to deal with problems effectively when obtaining information on the collection of cargo
Understand How to Obtain Relevant Information on the Delivery of Cargo Real unit · Open Awards
This unit equips learners with the skills to obtain relevant information on cargo delivery, identify potential problems in accessing this information, and understand the impact of inaccurate data. You'll develop strategies to address issues and ensure accurate and timely cargo delivery.

What you'll be able to do

  • Understand how to obtain information on the delivery of cargo.
  • Understand how to identify problems when obtaining information on the delivery of cargo.
  • Understand how to deal with problems when obtaining information on the delivery of cargo.
Understand How to Organise and Prepare Documentation for a Supply Chain Logistics Customer Real unit · Open Awards
It teaches you to organise and prepare accurate documentation for supply chain logistics customers. You'll understand the importance of documentation, types used, and methods for effective organisation and retrieval.

What you'll be able to do

  • Understand how to organise documentation for a supply chain logistics customer.
  • Understand how to prepare documentation for a supply chain logistics customer.
Understand Importing within Supply Chain Logistics Real unit · Open Awards
You'll gain a comprehensive understanding of importing within supply chain logistics. The unit covers key terms, roles of parties involved, benefits and challenges, and processes related to importing goods.

What you'll be able to do

  • Understand the principles of importing within supply chain logistics
  • Understand the requirements for importing within supply chain logistics
  • Understand the processes involved in importing within supply chain logistics
Understand Key Terms for Supply Chain Logistics Real unit · Open Awards
You'll develop an understanding of key terminology used in supply chain logistics. The unit covers definitions, applications, and real-world examples of terms, emphasising their importance in effective supply chain communication.

What you'll be able to do

  • Understand key terminology used in supply chain logistics, including definitions and applications
  • Understand the importance of using correct terminology in supply chain logistics communications
  • Understand how different key terms relate to each other within the supply chain logistics context
Understand how to Obtain Information Required for the Movement of Goods Real unit · Open Awards
You'll understand the types and sources of information required for the movement of goods, recognising the importance of accurate and timely data. The unit covers how to identify relevant information and its role in facilitating efficient goods movement.

What you'll be able to do

  • Understand how to obtain information required in the movement of goods
Understand the Provision of Customer Service Within a Logistics Environment Real unit · Open Awards
This unit covers the principles of customer service within a logistics environment, including defining customer service, recognising the importance of customer satisfaction, and identifying different types of customers. You'll gain knowledge of procedures for handling customer complaints and the requirements for effective customer service.

What you'll be able to do

  • Understand the principles of providing customer service within a logistics environment.
  • Understand the requirements for providing customer service within a logistics environment.
Understanding how to Process Supply Chain Logistics Documentation on behalf of Customs and Excise Authorities Real unit · Open Awards
This unit equips learners to process supply chain logistics documentation for Customs and Excise authorities. You'll identify required documents, understand completion procedures, and recognise and resolve processing problems.

What you'll be able to do

  • Understand how to identify the supply chain logistics documents required for Customs and Excise import and export activity
  • Understand how to process supply chain logistics documentation on behalf of Customs and Excise authorities
  • Understand how to identify problems when processing supply chain logistics, Customs and Excise documentation for imports and exports
  • Understand procedures for resolving problems when processing supply chain logistics, Customs and Excise documentation for imports and exports
Using and Managing Online Information Real unit · Open Awards
You'll gain knowledge of how to select, gather, review, and critically evaluate online information and resources to meet personal and organisational needs. The unit emphasises evaluating the reliability of information and safe, secure methods for storing and retrieving data to support informed decision-making.

What you'll be able to do

  • Understand how to select information and resources to meet personal needs.
  • Understand how to select information and resources to meet organisational needs.
  • Understand how to gather search results to make an informed decision.
  • Understand how to review search results to make an informed decision.
  • Understand how to critically evaluate search results to make an informed decision.
  • Understand how to gather search results to solve problems.
  • Understand how to review search results to solve problems.
  • Understand how to critically evaluate search results to solve problems.
  • Understand how to store information safely and securely.
  • Understand how to retrieve information safely and securely.
Warehouse Operations within Supply Chain Logistics Real unit · Open Awards
This unit provides learners with knowledge of warehousing within supply chain logistics, including the role and types of warehouse operations, equipment used, and health and safety processes. You'll be able to explain warehouse functions, identify equipment, and understand safety requirements.

What you'll be able to do

  • Understand the role of warehousing within supply chain logistics operations
  • Understand the types of equipment used in warehouse operations
  • Understand the importance of health and safety processes in warehouse operations
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Complete Import Procedures and Requirements

    Standard
  • Complete export procedures and requirements

    Standard
  • Select and recommend methods for transporting goods

    Standard
04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Showing 6 roles, drawn from 123 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

Warehouse Operations Associate

This work can lead to supervising a team, managing a whole warehouse, or specialising in inventory control.

See the whole journey
05The credits

The credits, and who awards them

Level 2 credits are regulated, and they are awarded by Open Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Business CommunicationCommunicating and Collaborating OnlineDevelop Effective Working Relationships with Colleagues in Logistics OperationsDeveloping Resilience SkillsDigital Career DevelopmentEffective Teamwork and Leadership SkillsIntroduction to Exporting within Supply Chain LogisticsIntroduction to Modes of Transportation in the Logistics Operations

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Practical Builder The Practical Builder · your make-it-real tutor Illustration
The Practical Builder Paste in the draft you have for “Understand How to Organise and Prepare Documentation for a Supply Chain Logistics Customer”. Not a tidied one, the one you would actually send.
You It is mostly there. The recommendations section is thin.
The Practical Builder Thin is fine, vague is not. Take recommendation two and tell me who does what by when, then we will see if it survives.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Draft the real one Create

    You do “Understand How to Organise and Prepare Documentation for a Supply Chain Logistics Customer” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

  • Lead it Apply

    “Effective Teamwork and Leadership Skills” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
Open Awards Level 2 Certificate in International Supply Chain Logistics
  • Complete Import Procedures and Requirements
  • Complete export procedures and requirements
  • Select and recommend methods for transporting goods
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Business Communication, one of this qualification's own units.

Business Communication Level 2

Applied to your work in any of these jobs

Learners will develop effective business communication skills in writing, telephone use, and meetings. The unit covers formal written communication, professional telephone etiquette, and constructive participation in meetings.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for Open Awards Level 2 Certificate in International Supply Chain Logistics

24 units in this credential, in the order it lists them, awarded by Open Awards.

  1. Business Communication
  2. Communicating and Collaborating Online
  3. Develop Effective Working Relationships with Colleagues in Logistics Operations
  4. Developing Resilience Skills
  5. Digital Career Development
  6. Effective Teamwork and Leadership Skills

and 18 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

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Three free tools, no account needed. Each one ends with a role, a level and a way in.

Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.