United Kingdom · Operations · Principal/Manager (12-16 years)

Manager, Global Real Estate & Workplace

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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As a Manager, Global Real Estate & Workplace, a good place to start on Data-Driven Portfolio Optimisation & Predictive Analytics is Using Data to Direct a Department's Priorities, a free Future Fluency module at Level 5. You'd practise using the data your department already produces to decide where its effort should go.

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Experience bandPrincipal/Manager (12-16 years)
Direct reports3-8 reports
Reports toDirector, Global Workplace Experience & Operations
UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Head of Workplace Operations (EMEA/APAC) · Senior Manager, International Facilities · Regional Real Estate Lead · Workspace Portfolio Manager

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

IWFM Level 5 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 3 of 6 standards

IWFM Level 5 Award in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 3 of 6 standards

IWFM Level 5 Diploma in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 2 of 6 standards

IWFM Extended Level 6 Diploma in Facilities Management Institute of Workplace and Facilities Management · Level 6 · covers 1 of 6 standards

IWFM Level 6 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 6 · covers 1 of 6 standards

IWFM Level 6 Diploma in Workplace Leadership, Insight and Change Institute of Workplace and Facilities Management · Level 6 · covers 1 of 6 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Space management for facilities managers IWFM Level 5 Certificate in Facilities Management

Strategic facilities management support services operations IWFM Extended Level 6 Diploma in Facilities Management

Creating better workspaces IWFM Level 6 Diploma in Workplace Leadership, Insight and Change

The future skills this job leans on

Data Fluency turning numbers into a decision

AI Governance Fluency using AI responsibly

Sustainability Fluency building care for people and planet into the work

Foresight Fluency seeing round the corner

Your Plan Illustration

Built for Manager, Global Real Estate & Workplace

3 units that map to this job, from the qualifications that cover it.

Space management for facilities managers Institute of Workplace and Facilities Management · covers 3 of 6 standards Level 5
Strategic facilities management support services operations Institute of Workplace and Facilities Management · covers 1 of 6 standards Level 6
Creating better workspaces Institute of Workplace and Facilities Management · covers 1 of 6 standards Level 6

These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Manager, Global Real Estate & Workplace?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

Data-Driven Portfolio Optimisation & Predictive Analytics
Sustainable Workplace Design & Operations

Why each one is rising

The future skills this job leans on

Data Fluencyturning numbers into a decision
AI Governance Fluencyusing AI responsibly
Sustainability Fluencybuilding care for people and planet into the work
Foresight Fluencyseeing round the corner

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Manager, Global Real Estate & Workplace plan as you set up, starting with the free Data Fluency module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

Ready to pay? Subscribe for £70 a month

Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

This job leads the team that manages a company's global offices, setting the strategy for its real estate portfolio worldwide.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

OfficeSpace / iOffice / Archibus (IWMS) Strategic

Leading vendor selection and implementation of IWMS systems, defining integration strategies with HRIS/Finance, and using high-level dashboards for executive reporting on portfolio performance and utilisation.

Asana / Monday.com / Smartsheet (Project Management) Strategic

Managing the entire program portfolio for your region, developing high-level dashboards for executive reporting, creating standardised templates for major projects, and overseeing resource allocation across your team's initiatives.

Coupa / SAP Ariba / NetSuite (Procurement/Finance) Architect

Owning the global real estate budget for your region, negotiating enterprise-level vendor agreements, using financial planning tools (like Anaplan) for long-range forecasting, and ensuring financial compliance.

Slack / MS Teams / Confluence (Collaboration) Strategic

Defining the communication architecture for the global workplace function, presenting strategic plans in Confluence, leading critical cross-functional discussions, and ensuring seamless information flow within your team and with stakeholders.

Bluebeam Revu / AutoCAD (viewer) (Design/Planning) Strategic

Setting global design standards for office fit-outs, evaluating new construction technologies and materials, and providing high-level review and approval of architectural drawings and test-fits.

Workday HCM / BambooHR / SAP SuccessFactors (HRIS) Strategic

Integrating HRIS data directly into IWMS for automated, real-time occupancy planning and forecasting, partnering with HR leadership on long-term headcount growth scenarios, and ensuring data privacy compliance.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choice	Coming in	Where you are now	The step above
Regional Real Estate Strategy	No involvement beyond executing assigned tasks.	Contributes data and observations to inform regional strategy discussions.	Makes recommendations for regional strategy, influencing the overall direction.
Budget Allocation (Regional OpEx)	Submits invoices for approval.	Manages project budgets up to £50K, escalating any overruns.	Assists in building regional budgets, manages workstream budgets up to £100K.
Team Hiring & Performance	No involvement.	Provides informal feedback to peers.	Mentors junior team members, participates in interview panels for L1/L2 roles.
Vendor Selection & Contract Negotiation	Processes purchase orders for approved vendors.	Researches potential vendors and provides recommendations for local services.	Manages relationships with local vendors, negotiates contracts up to £50K.
Major Project Scope & Timelines	Executes tasks within defined project scope.	Manages project tasks, flags potential delays.	Defines project plans for workstreams, makes technical decisions within project scope.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Regional OpEx Reduction

Reducing the operational expenditure for your allocated regional real estate portfolio.

Target · Achieve a 5-10% year-on-year reduction in OpEx without compromising service quality.

Identified and implemented energy efficiency upgrades across EMEA offices, resulting in a £250K saving in utility costs for the year, hitting the 8% target.

Project Delivery (On-Time & Budget)

Ensuring major office build-outs, renovations, or consolidations are completed on schedule and within the agreed budget.

Target · Deliver 90% of major projects (over £100K) within 5% of the approved budget and original timeline.

Successfully opened the new Munich office 2 weeks ahead of schedule and £30K under its £600K budget, despite supply chain challenges.

Space Utilisation Rate

Improving how efficiently we use our office space, moving beyond simple headcount-to-seat ratios to actual usage data.

Target · Increase average space utilisation across your region by 15% (e.g., from 40% to 46%) through smart planning and reconfigurations.

After analysing badge data, you restructured the London office layout, reducing the required footprint by 10% while accommodating the same headcount, leading to a 17% utilisation increase.

Team Performance & Development

The overall effectiveness and growth of your direct reports.

Target · Achieve an average 'Exceeds Expectations' rating for 75% of your team in annual reviews, with at least one successful internal promotion per year.

One of your L2 coordinators was promoted to L3 after you mentored them through leading a complex regional office refresh, and the team consistently meets its project deadlines.

Strategic Influence & Collaboration

How effectively you influence regional leadership and collaborate with other departments to achieve workplace goals.

You're proactively consulted by regional HR and IT on headcount forecasts and tech rollouts. Your proposals for space changes are usually adopted. You're seen as a trusted advisor, not just an executor. Other departments actively seek your input on their strategic planning related to physical presence.

Vendor Relationship Management

The quality and effectiveness of your relationships with key regional and global vendors.

Vendors consistently meet SLAs and often go the extra mile. You've negotiated favourable terms on new contracts. There are fewer escalations related to vendor performance. You're seen as a fair but firm partner, ensuring value for money and consistent service.

Change Leadership & Communication

Your ability to lead your team and the wider organisation through significant workplace changes with minimal disruption.

Office moves or new hybrid policies are implemented smoothly with high employee adoption. Communications around changes are clear, timely, and well-received. You anticipate resistance and address it proactively, ensuring a positive transition for staff.

Risk Management & Compliance

How well you identify, mitigate, and manage risks related to real estate, health & safety, and regulatory compliance across your region.

No major compliance breaches or safety incidents in your region. You've implemented robust risk registers and contingency plans for critical office functions. You proactively identify expiring leases or potential regulatory changes 18-24 months out, giving ample time for strategic decisions.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy

Building and Developing a High-Performing Team

You'll spend time mentoring your direct reports, helping them grow their skills, and giving them opportunities to lead their own projects. You get a real buzz from seeing your team succeed and develop their careers.

You take pride in coaching a junior coordinator to successfully manage their first regional office refresh project, celebrating their wins and guiding them through challenges.

Strategic Impact on Global Operations

You're driven by the opportunity to make big-picture decisions that genuinely shape our global physical presence and influence the company's financial health. You enjoy seeing your strategies play out across multiple countries.

Your proposal for consolidating two smaller offices into one larger, more efficient hub in a key market gets approved by the executive team, knowing it will save £1.5M annually.

Solving Complex, Multi-faceted Challenges

You thrive on tackling problems that involve legal, financial, cultural, and operational considerations across different geographies. You enjoy the intellectual challenge of finding elegant solutions to messy, real-world issues.

You successfully navigate a complex lease renegotiation in a country with unique property laws, finding a creative solution that benefits the company without alienating the landlord.

What frustrates people

The 'Fiefdom Problem': Constantly battling with powerful local Country Managers who resist global standards and want to run their office their own way, undermining consistency and efficiency.
Headcount Whiplash: Spending weeks on a detailed space plan only to have it rendered obsolete by a last-minute, unannounced re-org or hiring freeze from the executive team.
The Politics of Adjacency: Being caught in the crossfire of inter-departmental politics, where the physical placement of teams on a floor plan becomes a proxy for power and influence.
Invisible Success: When everything works perfectly (lights on, internet fast, coffee hot), your work is invisible. You primarily get noticed when something breaks, making it a thankless role at times.
Vendor Amnesia: The constant battle with contractors and suppliers who delivered flawlessly on the last project but seem to have forgotten everything for the current one, requiring you to re-train and micro-manage them (or rather, guide your team through it).
The 'Experience' Budget Squeeze: Being tasked with creating an amazing 'workplace experience' to attract talent, while simultaneously having your budget for amenities, events, and quality furniture cut during every financial review.

What this role does not give you

A predictable, unchanging routine – expect constant shifts and unexpected challenges.
Sole focus on a single, deep technical specialism – you'll need to be broad and strategic.
Immediate, visible credit for every successful outcome – much of your work is foundational.
Complete autonomy without needing to justify decisions – you'll be accountable for significant budgets and team performance.

8Who you work with

This role directly shapes our global physical presence, influencing employee productivity, retention, and overall company culture. Your decisions on real estate strategy and operational excellence can significantly impact our CapEx and OpEx, potentially saving millions or, conversely, incurring substantial costs. You're essentially the architect of our physical work environment for a significant region, ensuring it's a competitive advantage, not a liability.

Inside the business

Director, Global Workplace Experience & Operations
Regional HR Business Partners
Regional IT Leads
Finance Leadership (especially Head of FP&A)
Legal Counsel (for lease negotiations)
Country Managers (for local office needs)
Executive Leadership (for strategic portfolio reviews)

Outside the business

Major global landlords and property management firms
Key global facilities management vendors (e.g., cleaning, security, catering)
Commercial real estate brokers and advisors
Design and construction partners
Local government and regulatory bodies (where applicable)

9What you need before you start

Not a wish list. The things you would be expected to already have.

A minimum of 5 years in a Senior International Workspace Coordinator or Lead Project Manager role, with demonstrable experience managing complex, multi-country projects.
Proven experience leading and mentoring a small team (2+ direct reports) for at least 3 years.
Significant experience owning and managing budgets (CapEx/OpEx) of at least £250K annually.
Demonstrable experience in vendor contract negotiation and management, including setting and enforcing SLAs.
A strong track record of successfully delivering major office build-out, renovation, or consolidation projects (e.g., £500K+ projects).
Expertise in at least one major IWMS platform (e.g., OfficeSpace, Archibus) and advanced proficiency in project management software (e.g., Asana, Smartsheet).

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced IWMS & API Integration Management

IWMS platforms are becoming more powerful and interconnected. As a manager, you'll need to lead the strategic integration of these systems with other business platforms (HRIS, Finance, IoT sensors) via APIs. This creates a single source of truth for all workplace data, enabling truly data-driven decisions and automation.

API Fundamentals for Business Leaders · Data Governance & Security in Integrated Systems · Vendor Management for System Integrators

This month: Schedule a meeting with our IT team to understand our current IWMS integrations and any planned roadmap.
Next quarter: Research leading IWMS platforms and their API capabilities. Look for case studies of successful integrations.
Month 3-6: Identify one key integration that would significantly benefit your team's efficiency or data quality, and start building a business case for it.
Month 6-12: Lead a small pilot project for a new IWMS integration, working closely with IT and relevant business owners.

Quick win: Familiarise yourself with the data flows between our current HRIS, Finance, and IWMS systems. Where are the manual touchpoints? Where are the data gaps?

11Staying current once you are in

What people here do to keep up

Actively participate in industry forums and associations (e.g., CoreNet Global, IFMA) to stay current on trends and build your professional network.
Seek out opportunities to mentor junior professionals, both within your team and externally, to hone your leadership and coaching skills.
Regularly engage with commercial real estate brokers and market analysts to deepen your understanding of global property market dynamics.
Take courses or workshops on advanced negotiation tactics, especially for multi-party contracts and cross-cultural contexts.
Read widely on topics like workplace psychology, sustainable design, and the future of work to inform your strategic thinking.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Data-Driven Portfolio Optimisation & Predictive Analytics

Simply put, real estate is becoming more data-intensive. Landlords and competitors are using advanced analytics to make smarter decisions about space, cost, and employee experience. If we're not doing the same, we'll be left behind. This isn't just about looking at historical data; it's about predicting future needs and optimising our portfolio proactively.

Predictive Modelling for Occupancy
Scenario Planning & Simulation
IoT Sensor Integration
Portfolio Performance Dashboards

Sustainable Workplace Design & Operations

Sustainability isn't just a 'nice-to-have' anymore; it's a business imperative. Investors, employees, and regulators are all demanding greener operations. You'll need to lead the charge in making our workspaces environmentally responsible, which means understanding green building certifications and sustainable practices across different countries.

Net-Zero Carbon Roadmaps for Real Estate
Circular Economy Principles in Workplace Design
Green Building Certifications (e.g., LEED, BREEAM, WELL)
ESG Reporting for Real Estate

13What you’ll use

What you’ll use

Skills this role draws on

Technical

Strategic Space Utilisation & Occupancy Planning
Advanced Vendor & SLA Management
CapEx/OpEx Budget Management & Forecasting
Global Health, Safety & Environment (HSE) Compliance Leadership
Lease Administration & Transaction Management Oversight
Workplace Technology Integration

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

1
Senior International Workspace Coordinator (L3)
3-5 years at L3
Skills to master
- Leading complex regional projects, mentoring junior staff, managing vendor relationships, and contributing to regional strategy. You'll need to demonstrate consistent delivery and a proactive approach to problem-solving.
You're ready to move on when
- Successfully led 2-3 major regional projects (e.g., new office opening, significant renovation) from start to finish, on time and budget.
- Consistently received positive feedback on your ability to mentor and guide junior team members.
- Proactively identified and implemented process improvements that resulted in measurable efficiencies or cost savings.
- Demonstrated strong communication and negotiation skills with both internal stakeholders and external vendors.
2
Lead, Global Workspace Projects (L4)
2-4 years at L4
Skills to master
- Architecting and managing global workplace programmes, leading multiple complex projects concurrently, influencing senior stakeholders, and potentially managing a small project team. You'll need to prove you can think at a programmatic level.
You're ready to move on when
- Successfully designed and delivered a global workplace programme (e.g., new ergonomics standard, hybrid work model rollout) across multiple regions.
- Managed a budget of at least £250K for a project or programme, demonstrating strong financial acumen.
- Consistently influenced senior leadership and cross-functional teams to adopt your recommendations.
- Demonstrated strong leadership potential, perhaps through informal team leadership or leading a significant task force.
3
Facilities Manager (from another large organisation)
Varies (equivalent experience)
Skills to master
- Adapting to our company culture and processes, understanding our global footprint, and demonstrating the ability to manage a team within our specific operational context. You'll need to show your strategic capabilities go beyond pure facilities management.
You're ready to move on when
- Managed a multi-site portfolio of similar complexity and scale in a previous role.
- Proven experience leading and developing a team of facilities professionals.
- Demonstrated ability to manage significant CapEx and OpEx budgets.
- Strong track record of vendor management and contract negotiation.

15Where this role leads

The long view: This role can lead to VP of Global Real Estate, overseeing acquisitions and major capital decisions across the portfolio. It can also lead to Chief Workplace Officer, setting strategy for how the workplace shapes culture and productivity.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Manager, Global Real Estate & Workplace is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Space management for facilities managers, worked against Manager, Global Real Estate & Workplace.

Space management for facilities managers Level 5

Applied to your work in Manager, Global Real Estate & Workplace

This unit aims to enable learners to develop and implement effective space management strategies within facilities, considering building structure, services, and user needs. Learners will be able to prepare space layout briefs and manage accommodation changes to optimise resource utilisation and minimise disruption.

How the thinking builds

1 Remember
2 Understand
3 Apply
4 Analyse
5 Evaluate
6 Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration

Manager, Global Real Estate & Workplace

Strategic Space Utilisation & Occupancy Planning
Advanced Vendor & SLA Management
CapEx/OpEx Budget Management & Forecasting
Global Health, Safety & Environment (HSE) Compliance Leadership
Lease Administration & Transaction Management Oversight
Workplace Technology Integration

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Manager, Global Real Estate & Workplace is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

Director, Global Workplace Experience & Operations (L6)
3-5 years

From managing a regional portfolio to setting the entire global real estate and workplace strategy. This means owning a much larger budget (multi-million pounds), leading a larger team (including other managers), and presenting to the C-suite and potentially the Board.
- Multi-million pound P&L ownership for global real estate.
- M&A involvement for real estate integration.
- Global lease transaction strategy and execution.
- Defining and driving multi-year workplace transformation programmes.

Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, managing a global real estate portfolio and a team is a lot. You're always looking for ways to make things smoother, faster, and more efficient. That's where AI comes in. We're not talking about robots taking over, but smart tools that take the grunt work off your plate and your team's, freeing you up for strategic thinking and leadership.

Our AI Productivity Hub is packed with tools and guides specifically designed for Operations leaders like you. It's about giving you and your team superpowers to manage complex international workspaces. Imagine less time on routine tasks and more time on strategic planning, team development, and making genuine impact.

Automated Request Triage & Routing

An AI agent monitors your team's support channels (Slack, email), automatically parsing incoming MAC requests, creating tickets in the IWMS, and routing them to the right local coordinator. It can even pre-approve and order standard equipment, saving your team hours daily on administrative tasks. You'll get a summary, not a deluge of individual requests.

Predictive Occupancy & Cost Optimisation

Use AI to analyse historical badge swipes, meeting room bookings, and Wi-Fi data to predict future occupancy patterns. This isn't just about knowing who's in the office; it's about dynamically optimising HVAC, cleaning schedules, and catering orders, reducing waste and identifying opportunities for space consolidation. You'll get data-driven insights to make strategic portfolio decisions.

New Market Due Diligence & Compliance AI

When you're eyeing a new market, use an AI assistant to rapidly research and summarise critical information: typical commercial lease terms, key HSE regulations, required building permits, and a list of top-rated local vendors. It's like having a team of research analysts working at light speed, giving you the insights you need to make informed strategic decisions much faster.

Multi-Lingual Strategic Communications

Use Generative AI to draft clear, empathetic communications for major office moves, policy changes, or new hybrid work models. The AI can instantly adapt the tone for different audiences (execs vs. all staff) and translate it accurately into multiple languages for global distribution. This saves your team countless hours and ensures consistent, culturally appropriate messaging across your region.

Common questions

How do you become a Manager, Global Real Estate & Workplace?

Common routes in include Senior International Workspace Coordinator (3-5 years at L3), Lead, Global Workspace Projects (2-4 years at L4) and Facilities Manager (from another large organisation) (Varies (equivalent experience)). Times vary with prior experience.

Where can a Manager, Global Real Estate & Workplace progress to?

This role can lead on to Director, Global Workplace Experience & Operations (3-5 years), depending on the skills you build.

What new skills matter most for a Manager, Global Real Estate & Workplace?

Increasingly, Data-Driven Portfolio Optimisation & Predictive Analytics and Sustainable Workplace Design & Operations. These are the skills our record of this role lists as growing.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Data Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.

Manager, Global Real Estate & Workplace

Where should we send it?

Two short quizzes about you

Will AI change your work as a Manager, Global Real Estate & Workplace?

What's rising in its place

Data-Driven Portfolio Optimisation & Predictive Analytics

Sustainable Workplace Design & Operations

Skills this role draws on

Technical

How you actually get there, here

Senior International Workspace Coordinator (L3)

Lead, Global Workspace Projects (L4)

Facilities Manager (from another large organisation)

The credential is what you can do today. These are what keep you valuable.

Roles this leads to

One to one, on the work you already do

Everything else the record holds

The career path, and where it branches

Director, Global Workplace Experience & Operations (L6)

Where AI is starting to help

Automated Request Triage & Routing

Predictive Occupancy & Cost Optimisation

New Market Due Diligence & Compliance AI

Multi-Lingual Strategic Communications

Common questions

Want a read on where you stand?