The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Portfolio Budget Adherence
The total actual cost of all projects in your portfolio compared to their approved budgets.
Target · < 5% cumulative variance across the portfolioIf the total approved budget for the year's capital projects is £50M, we expect actual spend to be no more than £52.5M. You'll be tracking this closely, making sure each project manager is keeping their own budgets tight.
Portfolio Schedule Adherence
The percentage of projects delivered within their original or approved revised schedule dates.
Target · > 90% of projects delivered within 10% of baseline scheduleIf we have 10 projects, at least 9 of them should finish within 10% of their planned completion date. This means proactive risk management and strong schedule control by your team.
Total Cost of Ownership (TCO) Reduction
The measurable reduction in long-term operational and maintenance costs for new or renovated facilities.
Target · Identify and achieve 5% TCO reduction opportunities per project where applicableFor a new warehouse, you might push for a more efficient HVAC system that costs £50K more upfront but saves £15K annually in energy, leading to a significant TCO improvement over its lifecycle. You'll be driving your team to think beyond just initial build cost.
Safety Incident Rate
The number of recordable safety incidents (e.g., lost-time injuries) across all projects under your oversight.
Target · Zero lost-time safety incidentsThis is non-negotiable. We expect a relentless focus on safety. Any incident is a major red flag and requires immediate, thorough investigation and corrective action across the entire portfolio.
Team Performance & Development
The growth and effectiveness of your direct reports, including their project delivery capability and career progression.
Target · Achieve 80%+ 'Meets Expectations' or higher in annual reviews for your team; 25% of team members complete a significant professional development goal annually.You'll be coaching your PMs to improve their negotiation skills, helping them get their PMP certification, or guiding them on managing particularly tricky contractors. Their success is your success.
Strategic Alignment & Input
How well your portfolio of projects supports the wider business strategy and your contribution to future capital planning.
- You're regularly invited to senior leadership meetings to discuss capital planning. Your input on long-range facilities needs is sought after. Projects are clearly linked to strategic objectives, not just tactical fixes.
Stakeholder Satisfaction (Department Heads)
How satisfied internal department heads are with the project outcomes, communication, and overall partnership.
- Department heads proactively reach out to you for advice on future needs. Feedback surveys (informal or formal) show high satisfaction. You're seen as a trusted partner, not just a project implementer. Frankly, they'll tell you if they're not happy.
Risk Management Effectiveness
Your ability to foresee, mitigate, and manage risks across the entire project portfolio, minimising surprises.
- Few, if any, major unforeseen issues derail projects. You present clear, well-thought-out mitigation plans for significant risks at portfolio reviews. Your team is proactive in identifying and flagging risks early.
Process Improvement & Standardisation
Your contribution to improving our project delivery methodologies and standardising best practices across the team.
- You've led initiatives to refine our RFP process or improve our contractor selection criteria. Your team consistently follows established project governance. New PMs are onboarded using clear, up-to-date procedures you've helped create.