The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Total Cost of Occupancy (TCO) Reduction
The overall cost of owning or leasing our global property portfolio, including rent, utilities, maintenance, and capital expenditure.
Target · Reduce TCO by 10% over 3 years, whilst maintaining or improving service levels. Achieved a £12M reduction in TCO last year by optimising lease agreements and implementing energy-efficient building systems across the EMEA portfolio.
Global Portfolio Utilisation Rate
The average percentage of available workspace (desks, meeting rooms, collaborative areas) that is actively used across the entire portfolio.
Target · Increase average portfolio utilisation to 75% across all regions. Through strategic space planning and hybrid work models, increased global desk utilisation from 55% to 70% in 18 months, leading to a reduction in required footprint.
Capital Project Delivery (On Time/Budget)
The success rate of delivering major capital projects (e.g., new office builds, large-scale refurbishments, M&A integrations) within agreed timelines and budget.
Target · Deliver 90% of all capital projects within 5% of budget and 2 weeks of scheduled completion. Successfully delivered the new APAC HQ fit-out project for £8.5M, which was 1% under budget and completed 3 days ahead of schedule.
Regulatory Compliance & Safety Record
The number of critical safety incidents, regulatory breaches, or unresolved audit findings across the global portfolio.
Target · Zero critical safety incidents and 100% compliance with all statutory and corporate HSE regulations. Maintained a perfect safety record for the past 5 years across all major sites, with no significant regulatory fines or penalties.
Board and Investor Confidence
The level of trust and confidence the Board and key investors have in the real estate strategy and its execution, particularly regarding risk management and value creation.
- Proactively sought for strategic input on M&A due diligence, consistent positive feedback on board presentations, direct engagement with investor relations on property portfolio value, minimal questions regarding risk exposure in quarterly reviews.
Strategic Alignment & Business Partnering
How well the real estate and facilities strategy supports and enables the broader business objectives, and how effectively you partner with other executive functions (HR, Finance, Tech).
- Real estate strategy is explicitly linked to talent acquisition/retention and financial performance in corporate reports, consistent positive feedback from C-suite peers on collaborative projects, real estate solutions are consistently seen as enablers of growth, not just cost centres.
Workplace Experience & Employee Engagement
The perceived quality of the physical workplace and its impact on employee satisfaction, productivity, and overall engagement.
- Significant positive trends in internal employee surveys (e.g., Leesman Index, engagement scores related to workplace), high adoption rates of new workplace initiatives, positive feedback from employees on the physical environment and support services.