The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Contract Intake Processing Time
The average time it takes from a contract request coming in to it being properly logged and assigned to the correct legal team member.
Target · < 24 hoursIf a sales team member submits a request at 10:00 on Monday, you'll aim to have it assigned and logged in the CLM system by 10:00 on Tuesday at the latest.
CLM Data Accuracy
The percentage of contract metadata (e.g., counterparty name, effective date, expiry date, value) entered correctly into our Contract Lifecycle Management system.
Target · 99%+ accuracyOut of 100 contracts entered in a month, you'll have no more than one error in key data fields. This means checking your work twice, every time.
NDA Turnaround Time
The average time from receiving a Non-Disclosure Agreement (NDA) request to getting it fully executed (signed by all parties).
Target · Average of 48 hoursIf an NDA request comes in on Monday, you'll aim to have it drafted, sent, chased, and signed by Wednesday. This involves quick responses and proactive follow-ups.
Document Archival Accuracy
The percentage of executed contracts and supporting documents that are correctly filed and categorised in our document management system.
Target · 99.5%+ accuracyWhen a senior colleague needs to find a specific executed contract from six months ago, you'll have filed it in the right place, with the correct naming convention, 199 times out of 200.
Proactive Support & Anticipation
You're not just waiting for tasks; you're looking for ways to help the team, anticipating what might be needed next, or flagging potential issues before they become problems.
- You'll suggest improvements to our filing system. You'll notice a missing piece of information on a contract request and ask for it before being prompted. Senior colleagues will mention how helpful and forward-thinking you are.
Learning & Application of Feedback
How quickly you pick up new processes, tools, and legal concepts, and how effectively you apply feedback from your manager and senior team members.
- You won't make the same mistake twice. After being shown a process, you'll be able to execute it independently. You'll ask thoughtful questions that show you're trying to understand the 'why' behind the 'what'.
Attention to Detail & Quality of Work
The meticulousness and accuracy of your work, catching small errors that could have big consequences, and ensuring all documents are polished and professional.
- You'll spot a typo in a template that's been there for months. Your contract summaries will be clear and error-free. You'll double-check all dates and names before sending documents for signature.
Team Collaboration & Communication
Your ability to work effectively with colleagues, communicate clearly and concisely, and be a positive and reliable presence in the team.
- You'll respond promptly to internal requests. You'll keep relevant people updated on the status of your tasks without being chased. Colleagues will find you easy to work with and approachable.